356 Senior Customer Success Manager jobs in Singapore

What's the role?

We're looking for a Customer Success Manager with Tagalog proficiency to join the Singapore team If you're obsessed with delighting customers and have a sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI, this is a role to consider Our Customer Success team is on a mission to deliver best-in-class services and support to our global customers. From developing creative and personalised strategies for businesses, to creating resources that help people become inbound experts, we try to help our customers grow better using our software.

What will you do?

• Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.
• Build and foster relationships with key decision makers and stakeholders across multiple customer teams
• Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot
• Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
• Monitor customer health and create risk mitigation plans where needed
• Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals
• Resolve customer inquiries by aligning customers with the right resources
• Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals
• Identify and develop new opportunities for expanding customer's usage of new products
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

Who are you?

• Have experience working in with Filipino market and have Tagalog proficiency
• Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role
• A verifiable track record of consistently meeting and exceeding revenue goals
• Excellent phone, written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email communication.
• A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills.
• Well-organized, with a high attention to detail and ability to prioritise and time manage for successful execution.
• Confident, self motivated, and a true team player
• The ability to thrive in a fast-paced environment
• Demonstrated desire to learn
• Experience with SaaS & marketing automation software are a huge plus

• New clients onboarding, including training and other initial deployment related works
• Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Account servicing, conduct refreshment training, support and troubleshooting
• Attending to client's inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

We are seeking a dedicated and results-driven Customer Success Manager to join our team. This role focuses on customer satisfaction and service fulfilment, ensuring that our customers achieve their desired outcomes while using our products and services. The ideal candidate will have excellent communication skills, a passion for helping others, and a knack for problem-solving.

Key Responsibilities

• Serve as the principal point of contact for product/service adoption, consumption, and renewal, while building and maintaining strong customer relationships.
• Guide new customers through the onboarding process, ensuring a smooth transition and immediate value realization.
• Proactively engage with customers to understand their business needs and requirements, ensuring they receive maximum benefits from our products and solutions, addressing and preventing any potential issues.
• Gather and analyse customer feedback to improve product and service offerings as well as service delivery.
• Work closely with support team to efficiently resolve customer issues.
• Monitor customer health metrics and develop strategies to improve customer satisfaction and retention.
• Identify opportunities to expand customer accounts through upselling and cross-selling additional products and services.
• Prepare and submit comprehensive monthly/quarterly service reports detailing service requests, activities, and ensuring Service Level Performance meets expected criteria.

Requirements

• Minimum of 5 years in Customer Success, Account Management, or a related role, preferably within the IT/Telecom industry.
• Proven ability to independently handle multiple concurrent activities without supervision.
• Strong capability to work with diverse teams and stakeholders, both local and remote, including sales/marketing, implementation, engineering, product, and operations/support.
• Ability to estimate, justify, and manage costs, schedules, scopes, variable orders, and change requests.
• Willingness and ability to travel as required.

Ideal Candidate

• Experience in a product vendor, service provider, system integrator, or value-added distributor, ideally in a Customer Success Manager role.
• Cross-functional experience in presales, planning, deployment, and/or support operations.
• Strong presentation, communication, and interpersonal skills, along with excellent problem-solving abilities.
• Ability to work independently and as part of a team.
• A proactive, customer-centric mindset with a passion for helping others succeed.

• Develop and foster an excellent customer experience across the client's comprehensive product suite
• Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision.
• Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
• Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
• Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
• Collaborate with the Sales Team to create practical, measurable plans that embed our products into the core of our customers' day to day.
• Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
• Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
• Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
• Maximise customer renewals via successful onboarding and engagement
• Analyse customer data to improve customer journey and experience
• Regular domestic and international travel to meet with customers and build robust business relationships

• Bachelor's of Master's Degree in a scientific or analytical discipline with distinction
• Excellent communication and interpersonal skills, both verbal and written
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Detail oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

A unique opportunity to join our client's growing global Customer Success team presents the opportunity to work with businesses spanning the top international firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants.
The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.
Responsibilities
Develop and foster an excellent customer experience across the client's comprehensive product suite
Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision.
Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
Collaborate with the Sales Team to create practical, measurable plans that embed our products into the core of our customers' day to day.
Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
Maximise customer renewals via successful onboarding and engagement
Analyse customer data to improve customer journey and experience
Regular domestic and international travel to meet with customers and build robust business relationships
Requirements
Bachelor’s of Master’s Degree in a scientific or analytical discipline with distinction
Excellent communication and interpersonal skills, both verbal and written
Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
Detail oriented with a problem-solving attitude
Excellent product knowledge
Passion for customer experience
Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
Please email your resume to Abigail Poh at for a confidential discussion.
EA License no.: 16S8066 | Reg. No. R1870906
Only successful candidates will be notified.
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Customer Success Manager at EngageRocket
Drive meaningful change in workplaces through data-driven insights:
At
EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We’re looking for a
Customer Success Manager (CSM)
with strong
project management experience
who is eager to learn, grow, and make a lasting impact.
If you’re passionate about
driving better employee experiences, advising organisations on workplace transformation, and developing strategic client and stakeholder management skills , this could be your dream job.
At EngageRocket, you’ll learn:
How to turn data into powerful insights
that drive change.
The art of sales and negotiation
to influence decisions.
How to be an exceptional client and relationship manager , working with HR leaders and senior executives.
How to thrive in an environment of openness, transparency, and continuous growth .
If you’re
teachable , excited to
take ownership of your learning journey , and want to work in a
high-growth, high-impact
role—this might be the perfect place for you.
---
About the Role
As a
Customer Success Manager , you will be the
strategic partner
for our customers, ensuring they
maximise the value of EngageRocket’s platform
to achieve their employee experience goals. You will
lead customer engagements, manage end-to-end projects, and collaborate cross-functionally
with our Product, Sales, and People Science teams to ensure success.
Your Responsibilities:
Customer Success Strategy & Execution
Own the customer journey
– Guide customers from
onboarding to renewal , ensuring a seamless experience and long-term success.
Drive adoption & success
– Help customers
turn insights into action , aligning EngageRocket with their strategic goals.
Build strong relationships
– Act as a
trusted advisor to HR leaders and senior executives , positioning EngageRocket as a critical tool in their employee experience strategy.
Develop customer health insights
– Identify
usage trends, anticipate risks, and proactively drive retention and expansion .
Manage renewals & expansion
– Partner with the Sales team to identify and execute
upsell and cross-sell opportunities .
Project Management & Customer Enablement
Manage customer projects end-to-end
– Oversee large-scale
survey implementations and multi-rater reviews , ensuring seamless execution.
Streamline and improve processes
– Develop and refine
customer success playbooks, frameworks, and best practices .
Engage cross-functional stakeholders
– Work with
Product, People Science, and Engineering
to align customer needs with
product enhancements .
Product & Analytics Expertise
Leverage data for insights
– Use
analytics to guide customer decisions and measure success .
Champion product adoption
– Gather and translate
customer feedback into actionable recommendations
for the Product team.
Create training & enablement resources
– Build materials that
help customers self-serve and become product champions .
---
What We’re Looking For
Must be based in Singapore .
3+ years of experience in a B2B customer-facing role , ideally in SaaS, HR tech, or consulting.
1+ years of project management experience , with a track record of managing
multiple customer projects from start to finish .
Teachable & growth-oriented
– You don’t need to know everything on day one, but you must be
eager to learn, take feedback well, and actively develop your skills .
Strategic thinking & problem-solving
– You can
analyse customer needs, think critically, and develop tailored solutions
that drive real impact.
Excellent communication & stakeholder management
– You can
engage HR leaders, senior executives, and cross-functional teams , translating data into actionable insights.
Data-driven mindset
– You’re comfortable
leveraging analytics to guide customer recommendations and measure success .
Collaboration & adaptability
– You thrive in an open, fast-paced environment where
ideas are challenged, feedback is constant, and growth never stops .
Bonus:
If you have experience in
HR analytics, organisational psychology, or change management , great! But if not—and you’re eager to learn—we’ve got you covered.
---
What We Offer
A
high-growth environment
where you’ll work on meaningful, impactful projects that transform workplaces.
Autonomy and ownership , with the opportunity to shape the future of customer success at EngageRocket.
Exposure to HR leaders and industry experts
across Asia-Pacific, gaining valuable insights and connections.
A
supportive and collaborative team , with leadership invested in your success.
Flexible work arrangements , with the option to work remotely most of the week. We typically come in on
Fridays for culture-building, social connection, and collaboration .
An unbeatable culture
where openness, transparency, and continuous learning drive everything we do. You’ll be part of a
tight-knit, high-performing team that challenges, supports, and celebrates each other .
---
Reporting to:
VP of Customer Success
Due to the high volume of applications, only shortlisted candidates will be contacted.
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Customer Success Manager
Department:
AMCS
Employment Type:
Full Time
Location:
Singapore, SG
Reporting To:
Yael Naim
Description
Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with medium to large customers across APAC? If yes then we want to hear from you!
The impact you will have: You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a
Customer Success Manager,
you will be responsible for managing a nominated list of customers, based in the APAC region. In this important and strategic role, you will play a major part in their
Success journey to ensure our customers are successful using Elliptic blockchain analytics solutions, and in building and growing the size of our accounts.
Your core deliverable will be achieving a net account retention rate as well as account upsell targets.
In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company you work for but also in an emerging technology sector. Fascinating and challenging work is the norm - working at Elliptic is never boring!
Please note that due to the location of this role’s primary client base,
Mandarin fluency is a requirement .
Key Responsibilities
What you’ll do:
Onboard new customers, ensuring we deliver long term success and become a partner to them, delivering on their objectives
Be our customer’s champion and collaborate cross-functionally to deliver a great customer experience
Develop and maintain high quality Success plans to achieve adoption, retention, advocacy and identify upsell targets within your accounts
Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts.
Lead the end-to-end sales process for upsell opportunities in your non-enterprise accounts including pitches, demos & contract negotiation
Drive a high NDR and GDR on your book of business.
Share feedback from the field that contributes to our product roadmap
Skills, Knowledge & Expertise
You will be a great fit here if you:
Have experience in Account Management and can successfully deliver an upsell target across target accounts, particularly in Financial Services
Have worked across a broad customer base in the APAC region
Are flexible, adaptable and comfortable with changing priorities
Strong sense of curiosity and desire to deliver great customer experience
Excellent communicator with strong interpersonal skills
Use your analytical skills to analyse customer usage and engagement data to identify trends and opportunities for additional services
Have managed difficult client relationships, such as churn or downsell conversations, and obtain the best outcome for both the company and our customers.
Experienced in evaluating customer needs and preferences and being able to showcase real proof of value to our customers as they grow and expand with us.
Have a collaborative mindset
Address problems immediately and can work across functions to solve problems
Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team
Our ideal candidate has:
3-5 years Customer Success or Account Management experience selling & supporting SaaS solutions
Experience working with customers distributed across many internal teams
Strong relationship building skills, with track record of building advocacy, retention and generating net new business
Demonstrated track record of success and quota over achievement
Able to work in a matrix organisation, and the ability to share the spotlight
A strong work ethic and an entrepreneur’s mindset. You’re comfortable creating value in a low structure environment while being agile and resilient
Interest and curiosity about digital assets and the crypto economy
Bonus Points for:
Knowledge or experience in AML, particularly for crypto
Experience working in the blockchain / Web3 industry
Additional language skills: French
Keen interest in public speaking and being present in events across the region
Job Benefits
Competitive salary
Share Options
Holiday - 24 days of annual leave in addition to Singapore gazetted holidays
Health insurance
Personal training budget
Laptop + equipment you need
Home office allowance
Full access to Spill Mental Health Support
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Join Captain’s Eye – Where AI Meets Maritime Innovation
Captain’s Eye is a fast-growing AI tech company revolutionizing safety and operational efficiency in the maritime industry through advanced CCTV and real-time analytics. Our technology empowers shipping companies worldwide with smart surveillance, actionable insights, and proactive risk management — making operations safer, faster, and more efficient.
Why this role matters
As our Customer Success Manager, you won’t just manage accounts — you’ll be the trusted partner guiding our customers to achieve their goals and unlock the full potential of our platform. Your work will directly influence customer satisfaction, product adoption, and the growth of Captain’s Eye globally. You’ll meet customers regularly — both virtually and face-to-face — to strengthen relationships and ensure they get maximum value from our solution.
What you’ll do
Build and grow a portfolio of customer accounts, ensuring exceptional satisfaction and long-term retention
Be the go-to contact post-onboarding, developing strong relationships with decision-makers and key stakeholders
Meet customers in person and online for ongoing relationship-building, training, and strategic discussions
Identify upsell and cross-sell opportunities that align with customer needs and drive business growth
Collaborate with Sales and Product to deliver tailored solutions and create real impact
Monitor account health through data, addressing risks before they become issues
Lead QBRs, product training, and success planning sessions to maximize customer value
Maintain accurate records in CRM and customer success tools
What you bring
Experience in Customer Success or Account Management (B2B SaaS preferred; maritime or AI experience a plus) – 2+ years is an advantage, but not mandatory
Strong communication and relationship-building skills
Proven ability to identify opportunities and drive customer growth
Data-driven mindset with the ability to translate insights into action
Thrives in a fast-paced, high-growth environment
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