452 Customer Success Director jobs in Singapore

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Overview
Customer Success Director – Remote Opportunity with Meaningful Impact
Are you a seasoned professional with a background in customer experience, consultative sales, or relationship-focused roles? Are you exploring new ways to apply your expertise in a space that values growth, purpose, and results?
We’re inviting applicants for the role of
Customer Success Director , a remote position designed for experienced professionals who want to guide others through transformative journeys. This role is structured around outcomes, with a performance-based, commission-only model that recognizes dedication, engagement, and strategic follow-through.
About Us
We are a global organization focused on leadership and personal development. Our programs are delivered in over 100 countries, supporting individuals from varied industries—healthcare, business, education, law, and beyond—who are seeking greater clarity, impact, and fulfillment.
Our team is built on collaboration, professional integrity, and the desire to serve. We’re fully remote, digitally connected, and committed to creating long-term value for our clients and each other.
About The Role – Customer Success Director
The
Customer Success Director
plays a central role in introducing prospective clients to the next phase of their professional and personal journey. Through structured, meaningful conversations, you’ll support individuals in making informed decisions about our offerings and help match them with resources aligned to their goals.
This is a commission-only role designed to reward consistency, skill, and engagement. It’s ideal for those who are results-oriented and looking for new levels of professional growth within a mission-driven setting.
Responsibilities
Lead prospective clients through a consultative process, helping them understand how our programs align with their goals
Communicate via digital platforms (Zoom, CRM systems, email) with clarity and professionalism
Support clients from initial engagement through to successful onboarding
Collaborate with teammates to share insights, refine best practices, and contribute to a growth-focused culture
Participate in outreach initiatives through digital channels (training provided)
Attend regular development sessions to enhance leadership, communication, and strategic thinking
You Might Be a Strong Match If You Have
5+ years of experience in roles such as customer success, client engagement, or consultative business development
A thoughtful and confident communication style
Proficiency with remote tools such as CRMs, video conferencing, and digital scheduling platforms
A proactive, goal-oriented mindset with a strong sense of personal accountability
Curiosity and interest in professional development work and helping others grow
Experience with digital marketing platforms (LinkedIn, Google Ads, Facebook) is a plus, but not required
What You’ll Find In This Role
A fully remote work environment that offers scheduling flexibility
A performance-based structure that reflects your contribution
A strong training foundation and ongoing mentorship from experienced professionals
A community culture built on learning, respect, and progress
The chance to elevate your existing experience into a new, purpose-driven direction
Please Note
This is a commission-only position. It is best suited for professionals who are comfortable with a performance-driven environment and who appreciate the opportunity to scale their impact through consistency and expertise. Further details will be discussed during the interview process.
Next Steps
If you’re ready to align your background with an opportunity that offers both challenge and fulfillment, we invite you to apply for the
Customer Success Director
role today. Let’s explore what’s possible together.
Skills: relationship management,strategic objective setting,marketing,problem-solving,sales,digital scheduling,digital marketing platforms,customer experience,consultative sales,strategic planning,customer success,leadership,video conferencing,crm systems,customer,digital marketing,business development,collaboration,communication,social media marketing,customer success management,consultative process
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*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details***About Salesforce***Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.**About the Role**
As a Customer Success Director, you will serve as a trusted advisor to organizations who have invested in a Signature Success Plan for Tableau. Your role is to help customers achieve their strategic objectives and strengthen their technical foundation, ensuring they realize the full value of their Tableau investment. You’ll build lasting relationships with stakeholders at all levels, from technical teams to executive sponsors, and serve as a point of accountability they can rely on.
This position requires a balance of technical expertise and business acumen. You will work with customers to anticipate needs, remove barriers to adoption, and provide clear guidance on how Tableau can drive mission-critical impact. From optimizing platform performance to advising on best practices and new features, you’ll ensure customers have the tools, knowledge, and support needed to succeed.
You’ll also play a critical role during key moments, whether preparing for peak events, troubleshooting technical hurdles, or managing escalations. Acting as an advocate for your customers, you will coordinate across Tableau, Salesforce, and partner teams to drive timely resolution and create a unified customer experience.
In this role, you will primarily support enterprise customers across ASEAN, which requires familiarity with mission-critical environments, security and compliance standards, and the unique demands of the public sector.
**Your Impact*** Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion opportunities.* Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.* Help your customers achieve their mission and business outcomes with Tableau by:
+ Coordinating the completion of the Signature Success catalog of services as required for your customer.
+ Providing timely, proactive Tableau feature guidance based on the areas of interest for your customer.
+ Acting as an advisor to your customers for the adoption of new features of Tableau’s release schedules and identifying potential challenges and risks to your customer's implementation.* Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.* Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.* The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.Minimum Requirements* Experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.* **Experience with Tableau products, and/or a competing platform (i.e. Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo) - essential*** Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.* Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.* Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.* Knowledge of software development process and design methodologies.* Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.Preferred Requirements* Tableau product certifications are a plus (Tableau Desktop, Tableau Server).* Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.* Experience working with Enterprise-level customers.Please note: This is an office-flexible role, and the expectation is to be in-office a minimum of three (3) days per week.
*LI-YUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.# # # # # # # #
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Join to apply for the
Customer Success Director, Tableau
role at
Salesforce
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category: Customer Success.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About The Role
As a Customer Success Director, you will serve as a trusted advisor to organizations who have invested in a Signature Success Plan for Tableau. Your role is to help customers achieve their strategic objectives and strengthen their technical foundation, ensuring they realize the full value of their Tableau investment. You’ll build lasting relationships with stakeholders at all levels, from technical teams to executive sponsors, and serve as a point of accountability they can rely on. This position requires a balance of technical expertise and business acumen. You will work with customers to anticipate needs, remove barriers to adoption, and provide clear guidance on how Tableau can drive mission‐critical impact. From optimizing platform performance to advising on best practices and new features, you’ll ensure customers have the tools, knowledge, and support needed to succeed. You’ll also play a critical role during key moments, whether preparing for peak events, troubleshooting technical hurdles, or managing escalations. Acting as an advocate for your customers, you will coordinate across Tableau, Salesforce, and partner teams to drive timely resolution and create a unified customer experience. In this role, you will primarily support enterprise customers across ASEAN, which requires familiarity with mission‐critical environments, security and compliance standards, and the unique demands of the public sector.
Your Impact
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion opportunities.
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision‐makers within customer organizations that have purchased Signature.
Help your customers achieve their mission and business outcomes with Tableau by:
Coordinating the completion of the Signature Success catalog of services as required for your customer.
Providing timely, proactive Tableau feature guidance based on the areas of interest for your customer.
Acting as an advisor to your customers for the adoption of new features of Tableau’s release schedules and identifying potential challenges and risks to your customer’s implementation.
Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
The CSM may be required for occasional travel to customer sites and may need to be available for some after‐hour or weekend coverage depending on the customer’s need.
Minimum Requirements
Experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Experience with Tableau products, and/or a competing platform (i.e. Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo) - essential
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Ability to explain complex technical concepts in business‐friendly terms to customers, then explain customer needs to internal partners.
Knowledge of software development process and design methodologies.
Experience leading efforts of cross‐functional teams to facilitate resolution or disposition of customer needs or projects.
Preferred Requirements
Tableau product certifications are a plus (Tableau Desktop, Tableau Server).
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Experience working with Enterprise‐level customers.
Please note: This is an office‐flexible role, and the expectation is to be in‐office a minimum of three (3) days per week.
Unleash Your Potential. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‐discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Software Development, IT Services and IT Consulting, and Technology, Information and Internet
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About the Role
As a Customer Success Director, you will serve as a trusted advisor to organizations who have invested in a Signature Success Plan for Tableau. Your role is to help customers achieve their strategic objectives and strengthen their technical foundation, ensuring they realize the full value of their Tableau investment. You’ll build lasting relationships with stakeholders at all levels, from technical teams to executive sponsors, and serve as a point of accountability they can rely on.

This position requires a balance of technical expertise and business acumen. You will work with customers to anticipate needs, remove barriers to adoption, and provide clear guidance on how Tableau can drive mission-critical impact. From optimizing platform performance to advising on best practices and new features, you’ll ensure customers have the tools, knowledge, and support needed to succeed.

You’ll also play a critical role during key moments, whether preparing for peak events, troubleshooting technical hurdles, or managing escalations. Acting as an advocate for your customers, you will coordinate across Tableau, Salesforce, and partner teams to drive timely resolution and create a unified customer experience.

In this role, you will primarily support enterprise customers across ASEAN, which requires familiarity with mission-critical environments, security and compliance standards, and the unique demands of the public sector.

Your Impact

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion opportunities.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your customers achieve their mission and business outcomes with Tableau by:
  • Coordinating the completion of the Signature Success catalog of services as required for your customer.
  • Providing timely, proactive Tableau feature guidance based on the areas of interest for your customer.
  • Acting as an advisor to your customers for the adoption of new features of Tableau’s release schedules and identifying potential challenges and risks to your customer's implementation.
• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

• Experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
• Experience with Tableau products, and/or a competing platform (i.e. Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo) - essential
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements

• Tableau product certifications are a plus (Tableau Desktop, Tableau Server).
• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
• Experience working with Enterprise-level customers.

Please note: This is an office-flexible role, and the expectation is to be in-office a minimum of three (3) days per week.

Overview
Senior Customer Success Director (Remote). This is a remote role that allows you to do high-level, strategic work in a flexible, digitally connected environment. This position centers around building high-trust relationships with individuals seeking change, guiding conversations, uncovering client goals, and helping them evaluate whether our offerings are the right next step.
What You’ll Be Doing
Facilitate thoughtful conversations with prospective clients through a guided consultative process
Conduct outreach campaigns using platforms like LinkedIn and Facebook (training provided)
Manage professional communications using video, CRM tools, and email
Serve as a trusted guide throughout the client journey
Contribute to ongoing collaboration with a peer group of high-performing colleagues
Maintain consistency in outreach, client follow-up, and structured engagement
What You Bring
7+ years of experience in roles such as customer success, business consulting, or client development
Clear and confident communication skills in English
A steady and intentional approach to building trust and offering solutions
Comfort with digital platforms including CRM, scheduling, and video conferencing tools
Self-accountability and the ability to stay focused in a remote setting
Openness to personal development and a drive to support others on their path
What You Can Expect
Remote work environment with flexible scheduling options
Commission-only structure designed to reward client engagement and consistent performance
Full onboarding support, mentorship, and access to proven systems
A professional, mission-driven community that values personal growth as much as client results
Space to apply your existing skills in a role that invites deeper purpose and impact
Please Note
This is a commission-only role. It is best suited to experienced professionals who are comfortable working within a performance-based structure. You’ll receive full clarity on expectations, systems, and the support available during the interview process.
Take the Next Step
If you’re ready to explore a professionally rewarding path where you can apply your experience in a meaningful new direction, we invite you to apply for the Senior Customer Success Director position. We look forward to connecting with you.
Qualifications & Skills
Skills: consultative process, crm tools, digital outreach, marketing, client services, outreach campaigns, client engagement, problem-solving, business development, client development, business consulting, team collaboration, interpersonal skills, relationship management, leadership, social media marketing, customer success management, consultative business development, marketing strategies, success management, digital marketing, time management, customer, zoom, sales, strategic consulting, digital communication, CRM, relationship development, digital platforms, CRM systems, social media, consultative sales, video conferencing, communication, customer success, communication skills, digital tools
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Overview
Customer & Operations Success Manager/Director (WEB3 Payments Card) at DeCard, by DCS Card Centre. DeCard provides a credit limit with flexible and accessible requirements through D-Vault, an exclusive account with innovative digital features for asset consolidation and spending control. DCS Card Centre is a financial institution founded in 1973 (formerly Diners Club Singapore) licensed by the Monetary Authority of Singapore and governed under the Banking Act.
We are building the next generation payment infrastructure and empowering businesses with faster and better payments experiences. We are seeking a detail-oriented and proactive Operations Manager to support our payments business across institutional and merchant onboarding, key account success management, and operational optimization. This role ensures smooth, compliant, and efficient processes across the entire operational lifecycle to deliver a superior experience to our partners and customers.
Want to learn more about DCS Card Centre and DeCard? Click on the link!
Looking for a Big & Bold Next Step? If you thrive on innovation and want to be part of a team that celebrates wins, you might just be who we’re looking for! Come join us.
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DeCard provides a credit limit with flexible and accessible requirements. At the core of this offering is D-Vault, an exclusive account with innovative digital features. D-Vault allows you to consolidate your assets into a single balance, which can be used to pay off outstanding balances or set as your spending limit when linked to DeCard. This seamless integration puts you in full control of your finances.

DCS Card Centre is a financial institution founded in 1973 and formerly known as Diners Club Singapore. We bring decades of expertise and commitment to payments and innovate digital solutions to DeCard.

With a strong heritage rooted in the space, our expertise in delivering secure, reliable, and cutting-edge payment solutions is licensed by the Monetary Authority of Singapore (MAS) and governed under the Banking Act.

Looking for a Big & Bold Next Step?

If you thrive on innovation and want to be part of a team that celebrates wins, you might just be who we're looking for Come join us

We are building the next generation payment infrastructure and empowering businesses with faster and better payments experience. We are seeking a detail-oriented and proactive Operations Manager to support our payments business across institutional and merchant onboarding, key account success management , and operational optimization. This role ensures smooth, compliant, and efficient processes across the entire operational lifecycle to deliver a superior experience to our partners and customers.

What you'll be working on

Institution & Merchant Onboarding

• Manage end-to-end onboarding of financial institutions, partners, and merchants, including due diligence, KYC/AML checks, and documentation.
• Coordinate with internal teams (compliance, legal, product, tech) to ensure timely onboarding and smooth integration.
• Monitor onboarding progress, resolve bottlenecks, and maintain accurate records in internal systems.

Key Accounts Success Management

• Responsible for success and satisfaction of partners/merchants, drive growth through cross-selling & upselling
• Monitor key metrics such as Total Payment Volume (TPV), Payment Success Rate (PSR), Maintain dashboards and prepare periodic performance reports for key account periodic review.
• Collaborate with the risk management team to review alerts, flags, or suspicious activities.
• Implement operational controls and best practices to minimize risk exposure.

Operation Optimization

• Identify gaps and propose enhancements to operational workflows to improve efficiency and partner satisfaction.
• Initiate system automation process and flows, and testing of operational tools or enhancements.
• Assist in regular audits and regulatory reporting as required.

What we're looking for:

• Bachelor's degree in Business, Finance, Operations Management, or related field.
• 5-8 years of experience in operations, payment processing, merchant services, or fintech environment (experience with TPV/PSR metrics preferred).
• Strong understanding of web 3 payment ecosystems and general risk/compliance frameworks (KYC/AML).
• Excellent analytical, problem-solving, and organizational skills with attention to detail.
• Proficient in Microsoft Excel/Google Sheets and operational reporting tools.
• Strong communication skills and ability to collaborate across teams and external partners.

What makes you stand out:

• Experience working with web 3 industry, or payment gateways or acquiring banks .
• Familiarity with regulatory requirements in the payments industry.
• Ability to thrive in a fast-paced, high-growth environment.

Why Join Us?

• Be part of the fintech transformation with a legacy brand that is innovating in Web3 and TradFi.
• Work on cutting-edge product DeCard that combines stablecoin and fiat flexibility.
• Growth opportunities and exposure to cross-regional responsibilities.
• Culture of innovation and collaborative impact with high standards.

Job Responsibilities and Duties:

• Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements
• Brainstorm and pilot new initiatives to drive product usage and customise product offering for our Key Merchants
• Experience collaborating with cross-functional teams such as product, payment technology, and customer success to deliver tailored solutions.
• Work cross-functionally with internal stakeholders and external vendors to investigate and resolve any complex issues timely and effectively
• Analytical mindset with the ability to interpret performance data and translate insights into actionable growth strategies.
• Other ad hoc tasks as required

Requirements:

• Relevant academic qualification with proven experience (3+ years) in Account Management, preferably within the FinTech, payments, or financial services sector.
• Candidates with more experience will be considered for more a senior role
• Strong understanding of both offline merchant ecosystems (e.g., retail stores using physical point-of-sale terminals) and eCommerce platforms.
• Excellent communication, negotiation, and relationship management skills.
• A creative and flexible individual who can multi-task and handle pressure in a fast-paced and changing environment
• Ability to work collaboratively across functions, yet independently

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Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

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What is your mission?

Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance

Partner with different departments to assist better for customers

Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights

Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met

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Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Strong time management skills and motivation to exceed expectations

Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English and the language of the supporting market.

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