307 Customer Success Director jobs in Singapore

5 days ago Be among the first 25 applicants

Senior Customer Success Director (Remote Opportunity)

Use Your Expertise to Guide Meaningful Client Transformation

Are you a seasoned professional with a background in customer success, strategic consulting, or client development—ready to explore something new, purpose-driven, and growth-oriented?

We’re looking for a Senior Customer Success Director who brings insight, empathy, and experience to every client conversation. This is a remote role that allows you to do high-level, strategic work in a flexible, digitally connected environment.

This role follows a performance-based structure, compensated through commissions. It’s well-suited for individuals who are energized by engaging work and are excited to bring their background into a role that rewards consistency, initiative, and results.

About Us

We’re a globally active company in the personal and leadership development space. Our education programs have reached professionals in over 100 countries—from corporate leaders and entrepreneurs to educators, healthcare providers, and legal professionals—each seeking to expand what’s possible for their life and work.

Our culture is shaped by integrity, insight, and collaboration. We are fully remote and work within a framework that supports both autonomy and connection. We believe in doing work that feels aligned and delivers lasting value.

The Role: Senior Customer Success Director

This position centers around building high-trust relationships with individuals actively seeking change. You’ll guide conversations, uncover client goals, and help them evaluate whether our offerings are the right next step for them.

The environment is structured, supportive, and team-based—yet allows space for self-direction and flexibility. Your role is less about persuasion and more about clarity, connection, and helping others take action aligned with their goals.

What You’ll Be Doing

• Facilitate thoughtful conversations with prospective clients through a guided consultative process
• Conduct outreach campaigns using platforms like LinkedIn and Facebook (training provided)
• Manage professional communications using video, CRM tools, and email
• Serve as a trusted guide throughout the client journey
• Contribute to ongoing collaboration with a peer group of high-performing colleagues
• Maintain consistency in outreach, client follow-up, and structured engagement
  
  

• 7+ years of experience in roles such as customer success, business consulting, or client development
• Clear and confident communication skills in English
• A steady and intentional approach to building trust and offering solutions
• Comfort with digital platforms including CRM, scheduling, and video conferencing tools
• Self-accountability and the ability to stay focused in a remote setting
• Openness to personal development and a drive to support others on their path
  
  

• Remote work environment with flexible scheduling options
• Commission-only structure designed to reward client engagement and consistent performance
• Full onboarding support, mentorship, and access to proven systems
• A professional, mission-driven community that values personal growth as much as client results
• Space to apply your existing skills in a role that invites deeper purpose and impact
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Other
• Industries Professional Training and Coaching

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Senior Customer Success Director (Remote)

Senior Customer Success Director (Remote)

5 days ago Be among the first 25 applicants

Senior Customer Success Director (Remote Opportunity)
Use Your Expertise to Guide Meaningful Client Transformation
Are you a seasoned professional with a background in customer success, strategic consulting, or client development—ready to explore something new, purpose-driven, and growth-oriented?
We’re looking for a Senior Customer Success Director who brings insight, empathy, and experience to every client conversation. This is a remote role that allows you to do high-level, strategic work in a flexible, digitally connected environment.
This role follows a performance-based structure, compensated through commissions. It’s well-suited for individuals who are energized by engaging work and are excited to bring their background into a role that rewards consistency, initiative, and results.
About Us
We’re a globally active company in the personal and leadership development space. Our education programs have reached professionals in over 100 countries—from corporate leaders and entrepreneurs to educators, healthcare providers, and legal professionals—each seeking to expand what’s possible for their life and work.
Our culture is shaped by integrity, insight, and collaboration. We are fully remote and work within a framework that supports both autonomy and connection. We believe in doing work that feels aligned and delivers lasting value.
The Role: Senior Customer Success Director
This position centers around building high-trust relationships with individuals actively seeking change. You’ll guide conversations, uncover client goals, and help them evaluate whether our offerings are the right next step for them.
The environment is structured, supportive, and team-based—yet allows space for self-direction and flexibility. Your role is less about persuasion and more about clarity, connection, and helping others take action aligned with their goals.
What You’ll Be Doing

• Facilitate thoughtful conversations with prospective clients through a guided consultative process
• Conduct outreach campaigns using platforms like LinkedIn and Facebook (training provided)
• Manage professional communications using video, CRM tools, and email
• Serve as a trusted guide throughout the client journey
• Contribute to ongoing collaboration with a peer group of high-performing colleagues
• Maintain consistency in outreach, client follow-up, and structured engagement
  

• 7+ years of experience in roles such as customer success, business consulting, or client development
• Clear and confident communication skills in English
• A steady and intentional approach to building trust and offering solutions
• Comfort with digital platforms including CRM, scheduling, and video conferencing tools
• Self-accountability and the ability to stay focused in a remote setting
• Openness to personal development and a drive to support others on their path
  

• Remote work environment with flexible scheduling options
• Commission-only structure designed to reward client engagement and consistent performance
• Full onboarding support, mentorship, and access to proven systems
• A professional, mission-driven community that values personal growth as much as client results
• Space to apply your existing skills in a role that invites deeper purpose and impact
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Professional Training and Coaching

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Senior Director of Customer Success (Remote)

Senior Director of Business Development (Remote)

Senior Business Development Director (Remote)

Director, Solution Sales Engineering, Asia region (Singapore)

APAC Head of Technical Product & Engineering Management

Senior Director of Client Success (Remote)

Embedded IoT / Edge Solutions Sales Representative, Manager and Director

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Job Description

We are seeking a seasoned Leadership Director of Customer Success to lead and manage teams in the Japanese market while driving strategic customer success initiatives across the region.

This role requires exceptional leadership skills, deep customer success expertise, and native-level Japanese fluency to ensure customers receive world-class support and strategic guidance.

• Lead, mentor, and develop a team of managers and some individual contributors to achieve business objectives
• Build and scale teams to support growing customer bases and evolving business needs
• Establish performance metrics, goals, and development plans for team members
• Foster a culture of customer obsession and continuous improvement within customer success teams

• Oversee customer success strategies for enterprise and mid-market accounts
• Drive customer retention, expansion, and advocacy initiatives across the market
• Analyze customer health metrics and develop action plans to improve customer outcomes
• Partner with customers on strategic initiatives and business transformation projects

• Work closely with sales, marketing, support, and product teams to ensure seamless customer experiences
• Collaborate with global customer success leadership on best practices and strategic initiatives
• Partner with regional leadership teams on growth strategies and market expansion
• Coordinate with product and engineering teams on market requirements and feedback

• Develop and refine processes for customer success operations
• Analyze team performance metrics and drive continuous improvement initiatives
• Implement scalable solutions for customer onboarding, adoption, and expansion
• Support pricing and packaging decisions specific to the market

Job Functions:

1. Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.

2. Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.

3. Advising client on delivery schedule and inventory availability.

4. Follow up closely to ensure resolution of all problems and issues from Clients.

5. Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.

6. Initiate continuous processes improvement.

7. Provide business reports to Management and client on a weekly/monthly basis.

8. Might need to participate in Demand planning with the client if the situation calls for.

Job Requirement:

1. Minimum Diploma in Business or equivalent.

2. 1 year of working experience in order management or customer service.

3. Experience in supply chain, logistics and manufacturing preferred.

4. Excellent time management and interpersonal relationships at all levels, cross-functional.

5. Strong analytical and problem-solving skills, good negotiation.

6. Good verbal and written communication skills.

7. Strong team player. Ability to multi-task and takes strong ownership in task.

8. Ability to work with huge data accurately. Attention to details.

Work Location - Ubi Area

Workdays/Time - Monday to Friday/8.30am to 5.30pm

5 days work week, Mon to Fri, 8.30am to 5.30pm

Roles: To work closely with team to give periodic review and evaluation of present accounts.

Responsibilities:

• Coordination of client's business requirement to ensure good service level are delivered to clients.
• Attend client's enquiries and requirement on order information/status, quotation, shipping, etc
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work with cross-functional teams to ensure clients' operational requirements are met
• Initiate continuous processes improvement.
• Provide business reports to Management and client on a weekly/monthly basis.
• Participate in Demand planning with the client when require

Requirements:

• Diploma in any discipline with 2 years in order management or customer service.
• Experience in supply chain, logistics and manufacturing preferred.
• Able to liaise with regions timing different Eg Europe/America when neccessary

Interested applicants, send in your updated resume by clicking "Apply Now".

Lin Weikang

EA Personnel No: R21102570

EA License No: 23C1894

Plover is a growing travel and technology provider serving travel management companies (TMC) and travel agencies across Asia and Japan. We provide SaaS solutions in business travel and productivity. In addition, our Group operates one of the leading TMCs in Singapore ( We are backed by strong global investors, and led by proven professionals from global TMC and technology companies. Learn more about us at

We are looking to grow our client management team with strong dynamic individuals.

Key deliverables include:

· Partnering our sales team to onboard and implement new clients.

· Nurturing strong client relationships to manage client issues, retention and growth.

· Identifying and driving cross-selling opportunities within client organizations.

· Conducting regular business reviews to value add and optimize clients' travel programs.

· Supporting the sourcing of air and land arrangements for meeting & incentive groups.

A perfect match profile would include:

· Self-starter with good communication skills.

· Good track record in client management in the corporate / enterprise space.

· Experience in travel, hospitality, business or IT services industry is a plus.

· Possesses a diploma or degree with at least 1-2 years of working experience

· Familiarity with Salesforce CRM is a plus.

If you are motivated for success and looking to work in a fast-paced environment, we invite you to email your CV to Please include your current, expected salary and availability in your submission. All applications will be held in strict confidence.

JOB DESCRIPTION

To solidify business relationships and develop professional rapport with the existing customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with team to give periodic review and evaluation of present accounts.

JOB FUNCTIONS

• Responsible for day-to-day coordination of all aspects of Client's business requirement ensuring consistent and good service level are delivered to clients.
• Provide customer service support by corresponding to attend client's enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work closely with all cross-functional teams to ensure clients' operational requirements are met and/or manage client expectations.
• Initiate continuous processes improvement.
• Provide business reports to Management and client on a weekly/monthly basis.
• Might need to participate in Demand planning with the client if the situation calls for.

JOB REQUIREMENTS

• Minimum Diploma in Business or equivalent.
• 1 year of working experience in order management or customer service.
• Experience in supply chain, logistics and manufacturing preferred.
• Excellent time management and interpersonal relationships at all levels, cross-functional.
• Strong analytical and problem-solving skills, good negotiation.
• Good verbal and written communication skills.
• Strong team player. Ability to multi-task and takes strong ownership in task.
• Ability to work with huge data accurately. Attention to details.
• Able to attend to night calls after office hours, when need.

Working Days/Time: Monday to Friday, 8.30am to 5.30pm

Working Location: Ubi Ave 3

The Client Management Specialist is the sole point of contact representing the organisation in managing the assigned Principal Accounts by providing post-sales support and / or performing warehouse / operational tasks in fulfilling customer needs. The incumbent has to establish good rapport, both externally with principals and internally amongst co-workers, and support the Key Account Executive on all aspects of managing the group of accounts.

• Manage the key operational activities pertaining to the day-to-day operations of the defined Principal Accounts.
• Ensure that all reports and material master data are up to date and in order.
• Map out process flow and work instructions pertaining to business nature of the key account.
• Manage feedback logs and manage escalation cases with CAPA recommendations to Key Account Executive.
• Conversant with Warehousing, Inventory, Inbound, Outbound and Customer defined work process and handling requirements.
• Adhere to procedures in compliance with Good Distribution Practice for Medical Devices (GDPMDS).
• Ensure work processes are complaint with safety and regulatory requirements.
• Ensure that receipt, storage, dispatch and retrieval of supplies are in accordance to company's Standard Operating Procedures.
• Ensure compliance to work instructions and company's Standard Operating Procedures.
• Undertake any other reasonable duties at the request of the reporting manager / executive.
• Take the lead in the efficient running of daily operations.
• Drive initiatives for improving inventory accuracy.
• Support the inventory control function within the organisation through inventory cycle counting with system and physical location audits.
• Assist the development of process improvements, system enhancements and special projects that will improve the overall service performance and profitability of the Organization's business.
• Ensure that all internal and externally defined Key Performance Indicators are met.

How to Apply:

Interested applicants, kindly click on "APPLY NOW"

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651

Are you a
go-getter
with a passion for sales and results? Do you love building relationships and helping clients
achieve their goals ? If so, we want to hear from you!
We are looking for a highly motivated and experienced
Client Management Executive (CME)
to join us on our mission to save lives through education. The CME will be responsible for overseeing the efficient operation of courses and maintaining strong client relationships.
In this role, you will be responsible for:
Handling sales inquiries and course-related questions from clients.
Cultivating and maintaining strong client relationships, both with corporate and individual clients.
Meeting client response and follow-up targets to ensure a high level of customer satisfaction.
Facilitating and scheduling course registrations, ensuring smooth enrolment processes.
Providing funding advice to clients and assisting in the submission of funding applications where applicable.
Coordinating the allocation of trainers for courses, ensuring effective utilization of resources.
Preparing and sending invoices to clients for course fees.
Ensuring that clients receive course certificates in a timely manner.
Take part in any relevant corrective and preventive action.
Any other work improvement tasks.
Able to meet assigned Key Performance Indicators.
Perform other ad hoc tasks assigned
1-year contract, subject to extension based on performance
If you are looking for a challenging and rewarding career opportunity, this is the role for you!
What you will get:
A competitive salary and benefits package.
The opportunity to work with a team of talented and passionate professionals.
A chance to make a real difference in the lives of our clients.
The opportunity to grow and develop your skills.
What we are looking for:
Excellent client relationship management skills.
Proven experience in dealing with both corporate and individual clients.
Effective time management and organizational skills to handle multiple tasks efficiently.
Strong communication skills, both written and verbal, with the ability to engage effectively at all levels.
Familiarity with SSG training fund schemes is a plus.
If you are ready to take your career to the next level, apply today!
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