What Jobs are available for Clinical Psychologist in Singapore?

COMPANY DESCRIPTION

The Children and Youth Group (CYG) in The Salvation Army Singapore serves hundreds of vulnerable children and youth yearly. In line with our vision to provide a continuum of care to uplift those in need, our services span from preventive services, foster care and residential services to reunification support services for vulnerable children returning to their natural families after being removed due to safety concerns. We believe that every child is precious and unique and children grow best in families. We also believe in the potential of every child and family to transform and thrive.

DESIGNATION : Clinical Psychologist (Youth Mental Health Services)

RESPONSIBILITIES

About the job

The Salvation Army Children & Youth Group is seeking a dynamic and experienced Clinical Psychologist to lead the development of mental health services aimed at supporting youth with trauma backgrounds, emotional and behavioural difficulties, and other complex psychological needs. The role will involve providing therapeutic support to children and adolescents, setting up mental health frameworks, and supervising a multidisciplinary team.

The Clinical Psychologist will be instrumental in designing evidence-based therapeutic interventions for vulnerable youth in residential and community settings. Additionally, the successful candidate will collaborate with social workers, counsellors, and educators to ensure a trauma-informed approach to care, fostering resilience, emotional regulation, and social development.

Key Responsibilities

1. Service Development and Programme Leadership

• Lead the development and delivery of psychological services tailored to the needs of individuals and groups within The Salvation Army Children & Youth Group.
• Develop structured therapeutic frameworks and interventions focusing on trauma recovery, emotional regulation, and resilience.
• Implement evidence-based practices such as Cognitive Behavioural Therapy (CBT), Trauma-Focused CBT, and Dialectical Behaviour Therapy (DBT), among others, to address the specific needs of the youth population.
• Collaborate with residential staff and external partners to design holistic and integrated care plans for youth.

2. Direct Clinical Services

• Provide individual, group, and family therapy for children and adolescents with complex trauma histories, emotional regulation difficulties, and challenging behaviours.
• Conduct psychological assessments, including diagnostic evaluations, cognitive testing, and behavioural assessments.
• Develop and monitor individualised treatment plans to guide therapeutic interventions.
• Offer crisis intervention services when necessary, including managing immediate risks and addressing urgent behavioural issues.

3. Supervision and Training

• Supervise counsellors, assistant psychologists, and trainee psychologists, offering guidance and mentorship in delivering clinical services.
• Lead training sessions for staff on trauma-informed care, mental health awareness, de-escalation techniques, and psychological intervention strategies.
• Provide reflective practice opportunities and clinical supervision to staff and trainees, supporting professional development and capacity building.

4. Programme Monitoring and Evaluation

• Develop tools to monitor the effectiveness of mental health interventions, using quantitative and qualitative data to measure outcomes.
• Evaluate programme success and make data-driven adjustments to therapeutic approaches as needed.
• Work with management to ensure services are continuously aligned with best practices and meet the evolving needs of the children and youth.

5. Systemic and Community Engagement

• Build strong partnerships with community mental health services, schools, hospitals, and other stakeholders to support continuity of care.
• Advocate for youth mental health needs within the organisation and at community levels.
• Engage with families and caregivers to provide psychoeducation and guidance on supporting youth with trauma.

Key Competencies

• Expertise in child and adolescent mental health, with a strong understanding of trauma-informed care.
• Ability to work effectively with complex cases involving emotional, behavioural, and psychological difficulties.
• Strong leadership and management skills, including the ability to supervise, train, and mentor a clinical team.
• Excellent interpersonal and communication skills, with the ability to engage with vulnerable youth, families, and multidisciplinary teams.
• Strong clinical judgement and problem-solving skills, particularly in crisis situations.
• Capacity to work in a flexible and dynamic environment, with a focus on service development and continuous improvement.

Experience Requirements

• Minimum of 3-5 years of experience working with children, adolescents and/or families, with a focus on complex mental health needs, although promising fresh Masters graduates will also be considered.
• Experience in developing and delivering psychological services or programmes for youth populations, preferably in a residential or community setting.
• Demonstrated ability to conduct psychological assessments and develop treatment plans for children and adolescents.
• Experience in providing supervision to clinical staff and trainees is highly desirable.
• Familiarity with the mental health and social service landscape in Singapore is an advantage.

Other Requirements

• A strong commitment to the values and mission of The Salvation Army, particularly in supporting at-risk youth.
• Willingness to adhere to organisational policies and maintain the highest standards of professional ethics.
• Excellent organisational and project management skills.
• Proficiency in written and spoken English; additional local languages are advantageous.

QUALIFICATIONS

• Minimum Qualification: Masters in Clinical Psychology or equivalent from a recognised institution. Those with Doctorates are welcome to apply as well.
• Must be registered or eligible for registration with a recognised professional psychology board (e.g., Singapore Psychological Society or other equivalent international body).
• Eligibility to practice as a Clinical Psychologist in Singapore is essential.

OTHER INFORMATION

Working Hours

Please be informed that it is a 5-day work week and the total work hours is 44 hours per week.

Monday to Friday - 9.30am to 6.30pm Friday (inclusive 1 hour lunch break)

Flexibility in working hours is required in this role.

Working Location

The Salvation ArmyChildren and Youth Group - Gracehaven Children's Home

3 Lorong Napiri Singapore

By submitting this job application, I affirm that I have given to The Salvation Army true and complete information on this application. No requested information has been concealed.

I agree that The Salvation Army (TSA) may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by TSA as a result of your employment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website at ):

• a) the processing of this employment application;

• b) the administration of the employment with TSA; and

• c) sharing of personal information to third party, including but not limited to government agencies, hospitals, vendor(s)/supplier (s), working in collaboration with TSA to support the employment.

If you are providing third party's personal data, you hereby declare that you have obtained consent from the named individual(s), for the collection, use and disclosure of his/her personal data by you to TSA, TSA business partners and other third-party service providers. I authorised the organisation to contact references provided for employment reference checks.

Please visit our website at for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for denial of employment or immediate dismissal.

Key Responsibilities

• Provide therapeutic support to individuals, families, and youth, with a special focus on issues to do with sexuality, gender, problematic or compulsive sexual desires and/or behaviour, and emotional, developmental, and sexual trauma.
• Work with a significant percentage of male clients.
• Conduct intake assessments, risk evaluations, and develop personalised intervention plans.
• Lead group programs, psychoeducation sessions, and outreach initiatives on human sexuality and relationship health.
• Collaborate with schools, parents, and community organisations.
• Maintain accurate, confidential case documentation and participate in clinical supervision.
• Support research, program development, and grant reporting as needed.

• Master's degree in Counselling, Psychology, or a related field.
  Preferred- 2 years of clinical counselling experience; fresh candidates will also be considered.
• Strong foundation in trauma-informed care, family systems, and human sexuality.
• Registered or eligible for registration with Singapore Psychological Society (for psychologists) and Singapore Association for Counselling (for counsellors)
• Excellent communication, interpersonal, and facilitation skills.
• Experience with youth, families, or community/faith-based settings is an advantage.
• Proficiency in English; ability to communicate in additional languages (Mandarin, Malay, Tamil, dialects) is a plus.

About the jobThe Salvation Army Children & Youth Group is seeking a dynamic and experienced Clinical Psychologist to lead the development of mental health services aimed at supporting youth with trauma backgrounds, emotional and behavioural difficulties, and other complex psychological needs. The role will involve providing therapeutic support to children and adolescents, setting up mental health frameworks, and supervising a multidisciplinary team.

The Clinical Psychologist will be instrumental in designing evidence-based therapeutic interventions for vulnerable youth in residential and community settings. Additionally, the successful candidate will collaborate with social workers, counsellors, and educators to ensure a trauma-informed approach to care, fostering resilience, emotional regulation, and social development.

**Key Responsibilities

1. Service Development and Programme Leadership**

2. Lead the development and delivery of psychological services tailored to the needs of individuals and groups within The Salvation Army Children & Youth Group.

3. Develop structured therapeutic frameworks and interventions focusing on trauma recovery, emotional regulation, and resilience.
4. Implement evidence-based practices such as Cognitive Behavioural Therapy (CBT), Trauma-Focused CBT, and Dialectical Behaviour Therapy (DBT), among others, to address the specific needs of the youth population.
5. Collaborate with residential staff and external partners to design holistic and integrated care plans for youth.

2. Direct Clinical Services

• Provide individual, group, and family therapy for children and adolescents with complex trauma histories, emotional regulation difficulties, and challenging behaviours.
• Conduct psychological assessments, including diagnostic evaluations, cognitive testing, and behavioural assessments.
• Develop and monitor individualised treatment plans to guide therapeutic interventions.
• Offer crisis intervention services when necessary, including managing immediate risks and addressing urgent behavioural issues.

3. Supervision and Training

• Supervise counsellors, assistant psychologists, and trainee psychologists, offering guidance and mentorship in delivering clinical services.
• Lead training sessions for staff on trauma-informed care, mental health awareness, de-escalation techniques, and psychological intervention strategies.
• Provide reflective practice opportunities and clinical supervision to staff and trainees, supporting professional development and capacity building.

4. Programme Monitoring and Evaluation

• Develop tools to monitor the effectiveness of mental health interventions, using quantitative and qualitative data to measure outcomes.
• Evaluate programme success and make data-driven adjustments to therapeutic approaches as needed.
• Work with management to ensure services are continuously aligned with best practices and meet the evolving needs of the children and youth.

5. Systemic and Community Engagement

• Build strong partnerships with community mental health services, schools, hospitals, and other stakeholders to support continuity of care.
• Advocate for youth mental health needs within the organisation and at community levels.
• Engage with families and caregivers to provide psychoeducation and guidance on supporting youth with trauma.

Key Competencies

• Expertise in child and adolescent mental health, with a strong understanding of trauma-informed care.
• Ability to work effectively with complex cases involving emotional, behavioural, and psychological difficulties.
• Strong leadership and management skills, including the ability to supervise, train, and mentor a clinical team.
• Excellent interpersonal and communication skills, with the ability to engage with vulnerable youth, families, and multidisciplinary teams.
• Strong clinical judgement and problem-solving skills, particularly in crisis situations.
• Capacity to work in a flexible and dynamic environment, with a focus on service development and continuous improvement.

Experience Requirements

• Minimum of 3-5 years of experience working with children, adolescents and/or families, with a focus on complex mental health needs, although promising fresh Masters graduates will also be considered.
• Experience in developing and delivering psychological services or programmes for youth populations, preferably in a residential or community setting.
• Demonstrated ability to conduct psychological assessments and develop treatment plans for children and adolescents.
• Experience in providing supervision to clinical staff and trainees is highly desirable.
• Familiarity with the mental health and social service landscape in Singapore is an advantage.

Other Requirements

• A strong commitment to the values and mission of The Salvation Army, particularly in supporting at-risk youth.
• Willingness to adhere to organisational policies and maintain the highest standards of professional ethics.
• Excellent organisational and project management skills.
• Proficiency in written and spoken English; additional local languages are advantageous.

Qualifications

• Minimum Qualification: Masters in Clinical Psychology or equivalent from a recognised institution. Those with Doctorates are welcome to apply as well.
• Must be registered or eligible for registration with a recognised professional psychology board (e.g., Singapore Psychological Society or other equivalent international body).
• Eligibility to practice as a Clinical Psychologist in Singapore is essential.

Other Information

Working Hours

Please be informed that it is a 5-day work week and the total work hours is 44 hours per week.

Monday to Friday - 9.30am to 6.30pm Friday (inclusive 1 hour lunch break)

Flexibility in working hours is required in this role.

Working Location

The Salvation ArmyChildren and Youth Group - Gracehaven Children's Home

3 Lorong Napiri Singapore

By submitting this job application, I affirm that I have given to The Salvation Army true and complete information on this application. No requested information has been concealed.

I agree that The Salvation Army (TSA) may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by TSA as a result of your employment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website at ):

1. a) the processing of this employment application;
2. b) the administration of the employment with TSA; and
3. c) sharing of personal information to third party, including but not limited to government agencies, hospitals, vendor(s)/supplier (s), working in collaboration with TSA to support the employment.

If you are providing third party's personal data, you hereby declare that you have obtained consent from the named individual(s), for the collection, use and disclosure of his/her personal data by you to TSA, TSA business partners and other third-party service providers. I authorised the organisation to contact references provided for employment reference checks.

Please visit our website at for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for denial of employment or immediate dismissal.

At Singapore Children's Society, we are passionate about empowering children and youth to grow into resilient, healthy adults in safe and inclusive communities. As a pioneer in promoting children and youth well-being, we strive to transform youth mental health services through the Flourishing Mind Team by fostering resilience, empowering families, and creating inclusive systems of care.

Guided by our principles of safety, holistic care, empowerment, collaboration and accessibility, we deliver person-centered, family-oriented and recovery-focused services that make a lasting difference. If you are driven by purpose and ready to shape the future of youth mental health in Singapore, we invite you to join our dynamic team.

Position: Clinical Psychologist

Location: Punggol

Work Objectives

As an Allied Health Professional, you will play a pivotal role in the Service Excellence Pillar, dedicating the majority of your time to delivering evidence-based clinical care, including assessment, intervention and caregiver support. Working under the guidance of the Senior Practitioner, you will ensure the effective implementation of workflows and strategies that align with team goals. You will also contribute to programme evaluation by providing insights from clinical work to improve service delivery and outcomes. Additionally, you will support the Community Engagement and Awareness & Advocacy Pillars by collaborating on select initiatives to promote mental health awareness and inclusivity. This role emphasises direct client care while fostering recovery, resilience and holistic well-being.

Key Responsibilities

Service Excellence and Clinical Care

• Conduct clinical assessments and provide psychological interventions, including casework management, counselling, psychoeducation, and caregiver support.
• Collaborate with clients and caregivers to develop and review care plans that address mental, emotional and social well-being.
• Ensure services are person-centered, trauma-informed, family- and recovery-oriented, consistent with core principles.
• Implement and review services and activities to ensure alignment with the Service Excellence Pillar and strategic goals.

Holistic and Community-Integrated Care

• Collaborate with community agencies and stakeholders to deliver holistic and integrated care for clients, including risk management.
• Participate in key stakeholder meetings (i.e. case reviews) to share insights and strengthen collaborations.
• Promote trust and inclusivity by reducing barriers to care and engaging underserved populations.
• Support community outreach and advocacy initiatives to promote mental health awareness and reduce stigma.

Administrative and Programmatic Contributions

• Maintain accurate and timely client records and programme documentation in compliance with data protection guidelines.
• Contribute to the development, review and enhancement of workflows, outreach strategies and service guidelines to improve care delivery, screening, and follow-up processes.

Professional Development

• Attend training and supervision sessions as part of ongoing professional development.

Job Requirements

• Qualifications: Masters in Clinical Psychology

• Experience:

• Minimum 2 years of direct work experience working with youth and families, preferably in mental health settings.

• Skills:

• Proficiency in clinical assessment, therapeutic relationship-building, counselling, casework management and caregiver support.

• Strong organisational and administrative skills for maintaining accurate client and programme records.
• Ability to collaborate with stakeholders and community agencies to deliver holistic care.

• Attributes:

• Passionate about mental health advocacy and committed to creating inclusive communities.

• Empathetic, adaptable, and resilient in addressing diverse client needs.
• Strong team player with excellent communication and problem-solving skills.

We are seeking an experienced and compassionate Clinical Psychologist to join our residential care team supporting children and young people with complex trauma and emotional needs. This role involves direct therapeutic work with residents and families, psychological assessment, and systemic collaboration to foster healing, resilience, and reintegration.

Psychotherapy & Family Work

• Provide trauma-informed psychotherapy for residents with significant therapeutic needs, and support their families where appropriate.
• Facilitate recovery through evidence-based interventions, psychoeducation, and collaborative work with key stakeholders (e.g., families, schools, community partners).
• Support high-risk residents in processing trauma and developing emotional regulation and coping strategies.
• Promote secure attachment and parent-child relationship repair through creative therapeutic approaches.

Clinical Assessment & Care Planning

• Conduct psychological assessments of emotional, behavioural, cognitive, and developmental functioning for new and existing residents.
• Interpret assessment findings and provide recommendations for intervention, admission decisions, and care planning.
• Collaborate with Social Workers and Care Staff in formulating, implementing, and monitoring care plans.
• Provide input for referrals to psychiatric, neurodevelopmental, or specialised assessments where required.
• Maintain accurate clinical records in line with organisational policies and MSF licensing requirements.

Trauma-Informed Care & Capacity Building

• Contribute to the development of a trauma-informed culture that promotes safety, resilience, and wellbeing for CYP.
• Support the implementation and evaluation of the Trauma-Informed Positive Behavioural Intervention and Supports (TI-PBIS).
• Deliver staff training and supervision to build trauma-informed competencies within the care team.

Therapeutic & Group Work

• Design and facilitate therapeutic group work to strengthen residents' social, emotional, behavioural, and life skills.
• Partner with Social Workers and Care Staff to integrate group interventions into residents' care plans.

General Duties

• Undertake additional responsibilities or projects as assigned by the supervisor.

Qualifications & Requirements

• Master's degree or Doctorate in Clinical Psychology, recognised by the Singapore Psychological Society (SPS) or equivalent accreditation.
• Registered, or eligible for registration, with a recognised professional body.
• Experience in child and adolescent clinical work, preferably in trauma, attachment, or residential care settings.
• Strong skills in assessment, case formulation, and systemic collaboration.
• Ability to deliver both individual and group interventions.
• Commitment to trauma-informed, strengths-based practice.
• Able to work in a fast paced environment

We are seeking an experienced and compassionate Clinical Psychologist to join our residential care team supporting children and young people with complex trauma and emotional needs. This role involves direct therapeutic work with residents and families, psychological assessment, and systemic collaboration to foster healing, resilience, and reintegration.

Psychotherapy & Family Work

• Provide trauma-informed psychotherapy for residents with significant therapeutic needs, and support their families where appropriate.
• Facilitate recovery through evidence-based interventions, psychoeducation, and collaborative work with key stakeholders (e.g., families, schools, community partners).
• Support high-risk residents in processing trauma and developing emotional regulation and coping strategies.
• Promote secure attachment and parent-child relationship repair through creative therapeutic approaches.

Clinical Assessment & Care Planning

• Conduct psychological assessments of emotional, behavioural, cognitive, and developmental functioning for new and existing residents.
• Interpret assessment findings and provide recommendations for intervention, admission decisions, and care planning.
• Collaborate with Social Workers and Care Staff in formulating, implementing, and monitoring care plans.
• Provide input for referrals to psychiatric, neurodevelopmental, or specialised assessments where required.
• Maintain accurate clinical records in line with organisational policies and MSF licensing requirements.

Trauma-Informed Care & Capacity Building

• Contribute to the development of a trauma-informed culture that promotes safety, resilience, and wellbeing for CYP.
• Support the implementation and evaluation of the Trauma-Informed Positive Behavioural Intervention and Supports (TI-PBIS).
• Deliver staff training and supervision to build trauma-informed competencies within the care team.

Therapeutic & Group Work

• Design and facilitate therapeutic group work to strengthen residents' social, emotional, behavioural, and life skills.
• Partner with Social Workers and Care Staff to integrate group interventions into residents' care plans.

General Duties

• Undertake additional responsibilities or projects as assigned by the supervisor.

Qualifications & Requirements

• Master's degree or Doctorate in Clinical Psychology, recognised by the Singapore Psychological Society (SPS) or equivalent accreditation.
• Registered, or eligible for registration, with a recognised professional body.
• Experience in child and adolescent clinical work, preferably in trauma, attachment, or residential care settings.
• Strong skills in assessment, case formulation, and systemic collaboration.
• Ability to deliver both individual and group interventions.
• Commitment to trauma-informed, strengths-based practice.
• Able to work in a fast paced environment

Company description:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

Job description:

Job Description:

You will provide psychological services for both inpatients and/or outpatients within the psychiatric services as a member of a multi-disciplinary team of mental health professionals. For the positions of Senior Clinical Psychologists, you will provide leadership to subordinate levels of staff and participate in the duties of subordinate levels of staff as and when necessary.

Job Responsibilities:

As a clinical psychologist in the Psychology Department working with adults, you will be expected to:

• provide services that include psychometric assessment, as well as individual and group psychotherapy
• contribute to mental health promotion programmes and psychological duties within the institute's framework
• participate in or conduct research

Requirements:

Competency

• Good interpersonal skills and the ability to work independently in a multidisciplinary team.

Educational and Professional Requirements

• Master of Psychology in Clinical Psychology from an established university.
• Preferably relevant working experience.
• For the Senior Clinical Psychologist, preferably with 5 to 8 years of working experience
• Accreditation, registration or license for practice with an established or recognized psychological professional body will be an advantage.

Position Overview:

We are looking for a passionate and dedicated Clinical Psychologist to join our team at Bloom In this role, you will work collaboratively with our team of psychologists to provide high-quality assessment and therapy services for our clients — primarily children and adolescents.

Key responsibilities:

Assessment

• Conduct psychological assessments for ADHD, Autism, anxiety, depression, OCD, trauma and other mental health conditions
• Case conceptualisation, diagnosis and making evidence-based recommendations
• Provide accessible feedback to parents
• Report writing

Intervention

• Conducting individual and group interventions using evidence-based therapeutic approaches, e.g. CBT, DBT, ACT
• Resource and programme development
• Maintain case notes and other documentation
• Monitor and evaluate intervention outcomes
• Engage parents as part of therapeutic process, e.g. feedback, advice

Capacity Building

• Conduct talks and workshops for parents and teachers
• Supervision of junior psychologists/interns
• Team meetings / peer supervision

Other Duties

• Service monitoring and improvement
• Conceptualising new projects or involvement in existing projects

· Recognised Master's or Doctoral degree in Clinical Psychology

· Registered with the Singapore Psychological Society (SRP) or other recognised professional body

· Experience conducting assessments, with strong clinical formulation and report writing skills

· Excellent communication and interpersonal skills with children, teens and families

· Competence in delivering evidence-based therapeutic interventions

· Proficiency in spoken Chinese is an advantage (to serve Mandarin-speaking clients)

· Working hours are typically Mondays to Fridays, 10am to 7pm. Saturday availability preferred (with weekday off in lieu).

Beyond credentials, we are looking for someone who shares our passion for working with the neurodivergent community through a respectful, strengths-based and affirming approach. We value integrity, collaboration and a commitment to continuous professional learning. Our team culture is grounded in mutual growth and support, regular peer supervision and reflective practice. If our values resonate with you, we'd love to hear from you

Only shortlisted applicants will be notified.

Job Type: Full-time

Pay: $5, $7,000.00 per month

Work Location: In person

Clinical Service Delivery & Case Management

• Provide first-point-of-contact support for employees accessing Lyra's EAP services via telephone, video, live chat, and other platforms.
• Conduct initial clinical assessments of client needs, including risk assessments and identification of immediate support requirements, for all EAP cases.
• Manage EAP cases effectively, including critical incident intake and response, ensuring timely and appropriate support and coordination.
• Deliver telephonic, video, or chat-based structured counselling services for EAP clients as appropriate for short-term interventions.
• Ensure that clinical services are delivered according to Lyra's global standards and meet service-level expectations.

Case Assignment, Review & Audit:

• Assess incoming EAP cases and make appropriate assignments to qualified counsellors and therapists within Lyra's Singapore network, considering client needs, clinical specialty, geographical location, and counsellor availability.
• Monitor assigned cases for progress, client satisfaction, and adherence to care plans.
• Conduct regular case reviews and audits to ensure compliance with internal standards of operations, ethical guidelines, and clinical quality.
• Identify trends or patterns from case reviews that may indicate areas for service improvement or additional training for network providers.

Service & Operational Excellence:

• Adhere strictly to operational standards and clinical protocols established by Lyra and local regulatory requirements in Singapore.
• Coordinate seamlessly with internal teams (e.g., Network Associate, other Clinical Case Managers, call centre) to ensure smooth client journeys and effective support.
• Identify opportunities for service improvement within the EAP delivery process and escalate any issues or complex situations to the Clinical Team Leader as appropriate.
• Provide support in reporting clinical and operational metrics, and assist with client communication where required.
• Maintain accurate and timely documentation of all case activities, capturing case details, assignment records, review findings, and operational metrics in the clinical database with precision and confidentiality.

Quality & Compliance Adherence:

• Operate with a strong business and commercial awareness, applying an in-depth understanding of EAP services to all clinical interactions.
• Maintain strict compliance with Singapore's mental health system, regulatory frameworks, data privacy laws (e.g., PDPA), and professional standards.
• Contribute to ensuring consistent quality and adherence to clinical governance across all EAP service delivery.