420 Application Support jobs in Singapore

The candidate will provide level 2 support for the core banking system of the bank.
The application includes modules related to accounting, back office transactions, payments, risks, and reporting for local regulator or Head Office in Paris.
Candidate will involve in customization, integration testing phases and document solutions, with a focus on integration of Real-Time Payments System, Products and adherence with bank policies.
Main responsibilities include:
In close interaction with the projects stakeholders, candidate will understand requirements.
Collaborate with technical IT specialists.
Ensure integration of the new tool with existing enterprise application ecosystem of the bank.
Contribute in analyzing, resolving and providing technical support.
Contribute to maintaining a high standard of delivery quality.
Participate in technical discussions and propose solutions based on industry best practices.
Prepare and maintain support functional documentation with process flows, user stories, functional test cases, integration tests etc.
Technical:
Knowledge on UNIX servers and applications built on JAVA/J2EE in Unix environment.
Knowledge on WINDOWS servers and applications management in WINDOWS environment.
Understanding of Relational Database Systems like Sybase, ORACLE, and MSSQL.
Knowledge on messaging systems such as WebSphere MQ.
Good understanding of DevOps, with experience on at least one of the configuration management tools, like Ansible, Puppet.
Very good understanding of application system design, development, testing, deployment, and maintenance.
Management of requests coming from support + MOE (Development), infrastructure teams, coordinating with different teams (mainly Support Teams + Infrastructure Teams) with the primary objective of keeping applications up and running.
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Job description
Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.
Roles and responsibilities
Respond to and triage support questions and support requests
Extract relevant information from log files and other sources to debug, identify owners or root causes
Write basic tools and test cases to improve the speed and quality of support
Work with technical writers to improve documentation in areas covered by support
Produce reports for leadership with data on performance of the program
Provide insights and suggestions on product development and the product roadmap; contribute to product development.
Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
Develop debugging scripts and documentation to automate and speed up responses, and provide actionable feedback to the engineering team.
Required Skills
Hands on experience(2-3) years on software programming with Python developing small or medium sized application. Ruby knowledge is add on and preferred.
Experience with at least one front end web technologies. PHP preferred.
Hands on experience(2-3) years on Databases, Linux.
Relevant Application support / Dev support experience would be a plus.
Basic knowledge of AI integration with business applications is preferred.
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Overview
Service & Support for Vertical Probe Cards
Liaise with customer & factory on the cards issue
Compile of Investigation Report/ Tracker/ Monthly Report
Support for DOE (Design of Experiment) or evaluations either by customer initiated or Technoprobe Asia
Pin replacement onsite
Requirements
Able to run on 12-hour shift (Night shift: 9pm to 9am OR 9am to 9pm)
Need to station at customer site
Minimum NITEC in Electronics/Mechatronics
Fresh or 1-2 years working experience working in the Semicon Industry
Possess basic electronics and troubleshooting skills
Able to start immediately
#J-18808-Ljbffr

• Support new enhancement go-live transition
• Support monitoring of compliance to security measures
• Solve routine problems that occur within applications
• Liaising with vendor and users on issues log and status
• Analyze application usage reports
• Monitor application performance, application logs
• Propose recommendations to improve application performance
• Document the application’s technical architecture, issue resolutions and procedure
• Provide 24/7 primary application maintenance support

Job description

Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.

Roles and responsibilities

1. Respond to and triage support questions and support requests

2. Extract relevant information from log files and other sources to debug, identify owners or root causes

3. Write basic tools and test cases to improve the speed and quality of support

4. Work with technical writers to improve documentation in areas covered by support

5. Produce reports for leadership with data on performance of the program

6. Provide insights and suggestions on product development and the product roadmap; contribute to product development.

7. Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.

8. Develop debugging scripts and documentation to automate and speed up responses, and provide actionable feedback to the engineering team.

Required Skills

1) Hands on experience(2-3) years on software programming with Python developing small or medium sized application. Ruby knowledge is add on and preferred.

2) Experience with at least one front end web technologies. PHP preferred.

3) Hands on experience(2-3) years on Databases, Linux.

4) Relevant Application support / Dev support experience would be a plus.

5) Basic knowledge of AI integration with business applications is preferred.

Are you ready to take your IT career to the next level? We're seeking a talented Application Support Specialist to join our innovative team, where you'll become an expert in enterprise systems while working with cutting-edge technologies. No prior Oracle EBS experience? No problem – we'll train you

As our Application Support Specialist, you'll be the go-to expert ensuring our critical business applications run smoothly. Your day-to-day will include:

• Provide Level 2 technical support for Oracle EBS and our suite of in-house applications
• Investigate and resolve complex application issues escalated from Level 1 support
• Collaborate with cross-functional teams to implement solutions that enhance system performance
• Monitor application health and proactively identify potential issues before they impact users
• Document solutions and contribute to our growing knowledge base
• Participate in exciting implementation and upgrade projects
• Conduct user training sessions and create user-friendly guides

• Work with enterprise-level Oracle EBS modules (Finance, Supply Chain, HR, and more)
• Gain hands-on experience with multiple business-critical applications
• Direct impact on business operations and user productivity
• Exposure to both technical troubleshooting and business process optimization

• 5-7 years of IT experience (application support, system administration, or related fields)
• Strong analytical and problem-solving abilities
• Excellent communication skills – ability to translate technical concepts for non-technical users
• Experience with SQL and database querying
• Understanding of ITIL practices and incident management
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

• Oracle EBS experience (seriously, we'll provide comprehensive training)
• Knowledge of PL/SQL, Unix/Linux environments
• Experience with integration tools and APIs
• ITIL certification

Amazing Culture

• Collaborative, supportive team environment
• Regular team building activities and tech talks
• Innovation time – dedicate 10% of your time to learning new technologies
• Recognition programs for outstanding contributions

Unlike typical support roles, this position offers:

• Business Impact: Work directly with business stakeholders to drive real change
• Technical Diversity: Exposure to multiple applications and technologies, not just one system
• Project Involvement: Participate in implementation projects, not just BAU support
• No Ceiling: We promote from within – many of our leaders started in support roles

Apply now and start your journey to becoming an Application Support expert while working with a team that celebrates your success

ANTARES MANAGEMENT SERVICES PTE. LTD.

EA License No.: 25C3031

UEN: K

Job Description

We are seeking an AFC Application Support Engineer to join our team. The successful candidate will be responsible for providing technical support throughout the system lifecycle, including documentation, customer interfacing, software deployment, log analysis, troubleshooting, and system testing. The role requires overseas travel to support Factory Acceptance Testing (FAT), and system deployment activities.

Key Responsibilities

• Interface with customers to provide technical support and resolve issues in production environments.
• Support AFC software deployments in production, including installation, configuration, and troubleshooting.
• Prepare and maintain technical documents, user manuals, and deployment guides.
• Collect, analyze, and escalate logs/issues reported by customers.
• Perform hands-on functional and integration testing of AFC systems in lab environments.
• Assist in system verification and validation during SIT, FAT, and on-site deployments.
• Collaborate with internal development and test teams to reproduce and resolve system issues.
• Ensure timely and professional communication with customers and stakeholders.

Requirements

• Diploma or Degree in Engineering, Computer Science, Information Technology, or a related discipline (Polytechnic and above).
• Knowledge of Automatic Fare Collection (AFC) systems, software deployment, and system integration.
• Hands-on experience in system testing, troubleshooting, and log analysis.
• Strong problem-solving skills with the ability to work under pressure in customer-facing situations.
• Good technical writing and documentation skills.
• Willing to travel overseas to support SIT, FAT, and deployment activities.
• Good interpersonal and communication skills, with the ability to work independently and as part of a team.

Preferred Skills (optional)

• Experience with Windows/Linux environments and basic scripting.
• Familiarity with networking concepts, databases, or ticketing/transport systems.
• Previous exposure to AFC or transit systems is an advantage.

Who We Are

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +500 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we genuinely believe and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

We are seeking an experienced Data Engineer to join our managed services team, where you'll play a critical role in supporting and maintaining data platforms for our diverse client portfolio. This position offers the opportunity to work with cutting-edge cloud technologies while solving complex data challenges across multiple industries.

• Support and maintain data platforms for multiple clients across Azure, Microsoft Fabric, and other cloud environments
• Manage and optimize on-premise data platform solutions
• Ensure high availability, performance, and security of client data infrastructure
• Monitor platform health and proactively address potential issues

• Design, build, and maintain robust data pipelines for ETL/ELT processes
• Implement real-time and batch data processing solutions
• Optimize data flows for performance and cost-effectiveness
• Troubleshoot and resolve pipeline issues to ensure reliable data delivery

• Collaborate With DevOps to create and maintain infrastructure using Terraform for scalable, repeatable deployments
• Manage cloud resources and infrastructure provisioning across multiple client environments
• Implement infrastructure best practices for security, monitoring, and disaster recovery
• Collaborate with DevOps to establish CI/CD pipelines for data infrastructure

• Work directly with clients to understand their data requirements and business objectives
• Provide technical expertise and recommendations for data architecture improvements
• Document solutions and maintain comprehensive technical documentation
• Participate in client meetings and technical reviews

• Cloud Platforms: Strong experience with Microsoft Azure services (Data Factory, Synapse, Azure SQL, Storage Accounts, etc.)
• Microsoft Fabric: Hands-on experience with Microsoft Fabric components and capabilities
• Infrastructure as Code: Proficiency in Terraform for infrastructure provisioning and management is a plus
• Data Engineering: 5+ years of experience building and maintaining data pipelines
• Programming: Strong skills in Python, SQL, and PowerShell/Bash scripting
• On-Premise Systems: Experience with traditional data platforms and hybrid cloud architectures

• Azure Data Services (Data Factory, Synapse Analytics, Databricks, Event Hubs)
• Microsoft Fabric
• Database technologies (SQL Server, PostgreSQL, NoSQL databases)
• Data integration tools and methodologies
• Multi-cloud environments (AWS, GCP experience is a plus)

• Strong problem-solving and analytical thinking abilities
• Excellent communication skills for client-facing interactions
• Experience working in a managed services or consulting environment
• Ability to manage multiple client projects simultaneously
• Strong documentation and knowledge-sharing practices

• Bachelor's degree in Computer Science, Engineering, or related field
• Azure certifications (Azure Fabric/Data Engineer Associate, Azure Solutions Architect)
• Experience with containerization technologies (Docker, Kubernetes)
• Knowledge of data governance and compliance frameworks
• Familiarity with monitoring and observability tools (Azure Monitor, Grafana, etc.)
• Experience with agile development methodologies

More About PALO IT

We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Deliver projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalised training
• Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking Application Support Engineer (SaaS) , based in Singapore to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region. You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.

Job Responsibilities

• Serves customers by addressing their technical issues, inquiries and troubleshooting needs of products, equipment, and services via call and email.
• Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.
• Ensure smooth workflow processes and attainment of service level commitment.
• Manages and monitors all installed systems and infrastructure for the organization.
• Escalate critical or priority issues to relevant teams to expedite resolutions.
• Assists in conducting product training and onboarding to use our solution.
• Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.

Education and Experience Requirements

• Degree in Information Technology, Computer / Telecommunication or related field.
• Bilingual speaking and writing in English and Mandarin to liaise with Mandarin speaking customers and associates in view of business communication.
• Excellent communication skills, both written and verbal to explain technical concepts to non-technical users.
• Problem-solving skills, critically thinking and possess analytical mind.
• Experience in technical support or customer service in a software or IT environment.
• Adept at multitasking and managing priorities in a fast-paced environment.
• Possess self-initiative and able to work independently and collaborative with people at various levels.
• Familiarity with Windows and Linux environment.
• Experience and exposure in VoIP and CSP environment will be an added advantage.

NOTICE

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Data Protection Notice and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfil the "Purposes" of collection, use and disclosure of your personal data by Innovax, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to our website, for more information.