2,242 Service Engineer jobs in Singapore

【Responsibilities】

- Troubleshoot and resolve technical issues on semiconductor equipment and systems, including computer systems, complex software, or networked and/or wireless systems

- Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment

- Serves as company liaison with customers on administrative and technical matters for assigned projects

- Coordinate logistics arrangements with customers on equipment-related matters

- Responds to customers' complaints, provides time to find solutions to resolve customers' issues

- Monitors the performance of the product, provides regular update reports and feedback on customer service requests

- Reports common complaints of customers to management to address the situation for future reference

【Requirements & Preferences】

(Preferred)

- Degree/Diploma in Electrical/ Electronic Engineering or its equivalent.

- Minimum 1 year of relevant experience with semiconductor equipment knowledge.

• Experience in Mobile Device Management of Microsoft Intune for large-scale enterprises Platform - (iOS, iPad, Mac OS, Android, and PDA Devices - Honeywell, Smart EX, Sonim, Zebra, Blackline, Mobilus, Trimble)
• Experience in Microsoft Intune Implementation, Configuring Profile, Compliance, App Management, Protection & Restriction and Company Portal, etc.
• Expertise in All Types of Mobile Device Enrolments Manual, bulk, and automatic methods etc.
• Good knowledge of Reporting in (Microsoft Graph API and Power BI)
• Scripting knowledge in PowerShell or VB.

Responsibilities

• Mobile device Onboarding and Offboarding support.
• Responsible for all CW Service Now tickets landing that are entered into the queue.
• Mobile Device Hardware troubleshooting for any CW device as listed above.
• Assisting end users with performing Hardware OS updates/refreshes for any CW device as listed above.
• Hardware enrolment and provisioning for any CW device as listed above.
• Hardware training for any CW device as listed above.
• Refreshing/Updating hardware training materials (tutorials, workshops, etc.) for any CW device as listed above.
• Monitoring the performance and usage of CW devices and providing regular reports and feedback to other teams and stakeholders. This may include tracking key metrics, such as the number of users, the types of applications that are being used, and any technical issues that arise.
• Escalating issues to the appropriate product line team (i.e., network, Enterprise Mobility, etc.)
• Create the initial escalation path spreadsheet.
• Update and refresh the escalation path spreadsheet anytime new changes are uncovered.
• New hardware deployments for any CW device as listed above.
• Escalating hardware issues to the vendor if they cannot be resolved internally.
• Monitoring and performing all IRM tasks and controls from Service Now as it relates to CW devices.
• Ensuring all compliance tasks are completed before the due date specified for the CMDB entry.
• Perform patching and updates for CW devices if needed and notify end users.

We are seeking skilled and experienced field service engineer to join our dynamic team. You will be responsible for providing on-site technical support, maintenance, and troubleshooting for our clients’ industrial machinery and equipment.

• Troubleshooting, perform site analysis tasks on motors & pumps, machinery or rotating equipment.
• Hands-on, installation, testing and commissioning at customer's site.
• Work with customer engineers to select and recommend best solutions and explain of each options.
• To ensure that field service jobs are carried out in accordance with company sop, safety first.
• Ability to solve on-site problem (condition monitoring, predictive maintenance).
• Provide daily operation support and update daily report.

• Diploma/Degree in Mechanical, Electrical Engineering or related field.
• Singapore Class 3 Driving License.
• Hands-on Technical skills, Experienced, and good quality of work.
• Self-driven, teamwork, positive work attitude.
• Proficient in AutoCAD software program would be an added advantage.

We regret that only shortlisted candidate will be notified.

Kindly submit your contact information and upload your CV here. We will promptly reach out to you if you are shortlisted.

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• 5 days work week, Working Hours: 8.30am to 5.30pm
• Office location: Near Jurong East MRT
• Friendly working environment

Responsibilities

The Field Service Engineer is expected to perform the following technical support for semiconductor equipment at customer sites:

• Install, commission, calibrate and test automation machines with team members.
• Troubleshoot and repair machines malfunctions to minimize downtime.
• Conduct spare parts replacement.
• Provide routine technical support and on-site production assistance to clients.
• Monitor machine performance and submit report and feedback timely.
• Ensure all service activities comply with Safety and Regulatory Standards.
• Build and keep strong relationships with customers and internal team.

Requirements

• Diploma or Degree in Engineering, Factory Automation or related fields.
• Ability to read mechanical, pneumatic and electrical drawing/diagrams.
• Hands-on experience in machine installation and maintenance.
• Prior exposure to automation machinery in semiconductor industry is an added advantage.
• Good communication and problem solving skills.
• Basic proficiency in MS Office Applications (i.e. Excel, Word).
• Hands-on experience on Automotive servicing is welcome.
• Training will be provided.

About Company:
Our client is an established company providing semiconductor products. Their products are manufactured in-house from Japan to ensure high quality control. They offer a wide range of semiconductor equipment and provide world-class customer service.

Job Description:
- Install, service, support, upgrade and maintain company equipment
- Perform a variety of moderate to complex assignments, diagnose equipment problems and make repairs or adjustments
- Understand system parameters and interactions to allow process development and extensive electronic-mechanical troubleshooting on the equipment
- To attend weekly meeting and presentation
- To write technical report
- To handle specific jigs during service jobs
- Assist senior colleagues to perform higher-level job like robot teaching & sub-units
- To perform 24x7 standby duties based on roster
- To perform ad-hoc shift work when needed when required.
- To perform ad-hoc delivery work

Job Requirements:
- Diploma in Electronics/Electrical /Microelectronics Engineering. Might consider ITE with experience
- Cleanroom working experience preferable but not a must
- Machine setup/installation/modification/servicing/trouble shooting/repair
- Willing to travel occasionally
- Able to work irregular hours when required
- No experience is welcomed to apply, training will be provided
- Proficient in Microsoft Office programs
- Demonstrate ability to work effectively with team members and customers
- Excellent troubleshooting and repair skills
- Require good communication skills, documentation and customer service skills

Compensation:
- Working Location: Kaki Bukit Techpark II
- Working Days & Hours: Mon – Fri @ 8.30am – 5pm
- Variable Bonus
- Transport Allowance (After confirmation)

• Handle specific jigs during service jobs and write technicial report
• Assist colleagues to perform higher-level job like robot teaching & sub-units
• Perform 24x7 standby duties based on roster
• To perform ad-hoc shift work when needed when required
• To perform ad-hoc delivery work
• Training is provided to support multiple equipment types

Requirements:

• Diploma in Electronics/Electrical /Microelectronics Engineering
• Cleanroom working experience is a plus
• Machine setup/installation/modification/servicing/trouble shooting/repair
• Willing to travel occasionally
• Able to work irregular hours when required

Please include the following information in your resume.

• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

Responsibilities

- Repair, maintain, and install imaging, analytical, and testing equipment in the Semiconductor Industry and Research Institutions.

- Provide technical support for the company's range of products to customers.

- Offer training and address customer inquiries regarding equipment operation.

- Maintain existing accounts through preventive maintenance, troubleshooting, and spare parts management.

- Prepare quotations, service contracts, and training materials for customers.

- Complete and submit field service reports.

- Develop and maintain positive working relationships with customers, end-users, and company personnel.

Join to apply for the Field Service Engineer role at VAT GROUP

1 day ago Be among the first 25 applicants

Join to apply for the Field Service Engineer role at VAT GROUP

BE GREAT TOGETHER WITH US.

Location:

Singapore, SG

Employment Type: Permanent

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

The Field Service Engineer (FSE) is the front line to help customer to use VAT products with higher efficiency by fixing the troubles occurring at the customer sites and providing solutions for the customers. FSE needs to obtain the satisfaction from customers by executing field support functions (remote diagnosis, on-site trouble shooting, follow-ups after the troubleshooting, customer complaint handling and replying to questions from customers). FSE also needs to work closely with application team and sales team to understand the customer’s requirements and situations better.

Roles And Responsibilities

• Perform remote diagnosis to fix the trouble remotely if it is possible.
• Perform on-site support to fix troubles when the remote troubleshooting does not work well.
• Handle spare parts properly to supply them to customers for the troubleshooting.
• Consult to VAT HQ and Factory to obtain supports when it is necessary.
• Provide timely updates to manager on status of field issues, whereabouts and availability to support onsite work.
• Escalate the trouble to the management in timely manner when necessary.
• Perform follow-up and administrative activities (daily service report, trouble analysis report, 8D report, etc.) during / after the repair is completed.
• Prepare RGA for field return and create Failure Analysis Report (FAR).
• Support and assist manager on all technical matters.
• Offer innovative solutions to fix troubles happening at the customer site.
• Regular local travel required; regional and international travels less than 30%.
• Support part shipment, documentation and packing work for field/warranty cases when needed.
• Assist warranty evaluation and repair tasks in service centre when time permits.
• Any other work-related tasks as assigned by manager.
  
  

• Diploma or Degree in Electrical / Mechanical Engineering is required.
• Technical competence for mechanical/electrical/software.
• Repair experience of mechanical assemblies, valves or semiconductor process equipment is advantageous.
• Basic vacuum knowledge and industry knowledge of SEMI/FPD/PV.
• Customer support/field service experience is desired.
• Demonstrated verbal and written communication skill in English and preferably Mandarin.
• Advanced skill in presentation and in dealing with customers.
• Demonstrated ability to work in a team-based environment.
• At least 3 years of experience in the Semiconductor or Flat Panel Display (FPD) industry.
• Competent in full Microsoft Office suites ((Word, Excel, PowerPoint, Outlook) and ERP systems such as MS Dynamics or SAP is an advantage.
• Possess good inter-personal skills, discipline and work attitude.
• Strong customer focus and commitment to the customer satisfaction.
• Must be able to work independently in a high customer demanding environment.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Semiconductor Manufacturing

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