3,277 Service Manager jobs in Singapore

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Service Manager
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence.

• Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention.
• Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees.
• Drive revenue growth alongside Service Consultant by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption.
• Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets.
• Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation.
• Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity.
• Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices.

• Bachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred.

• 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand.
• Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements.
• Proficiency in Dealership Management Systems and diagnostic tools.
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week

• Overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the General Manager / Executive Chef about the particular guest's preferences.
• Ensure guests' requests are not delayed.
• Record and report all guests' complaints to the General Manager / Executive Chef immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Attend all team briefs as required.
• Perform miscellaneous job-related duties as assigned.

• Lead and oversee service operations, including installation, commissioning, and troubleshooting of equipment. Oversee the full workflow of service and maintenance operations to ensure efficiency, quality, and on-time execution.
• Act as the primary point of contact for clients, addressing service and maintenance-related concerns with professionalism and urgency.
• Coordinate with internal departments to align resources and scope with customer requirements.
• Lead and manage a team of service personnel, promoting a culture of accountability, collaboration, and continuous improvement.
• Drive recruitment and onboarding of new team members to support growth and enhance service excellence.
• Define service scopes and develop detailed service plans, including resource planning, milestone tracking, skill assignment, and KPIs.
• Identify and implement strategies to improve service delivery, optimize team deployment, and drive operational efficiency.
• Maintain regular client communication to ensure expectations are aligned with deliverables.
• Continuously seek opportunities to enhance customer satisfaction and foster long-term client relationships.
• Manage and mentor a team of service engineers and technicians.
• Drive customer satisfaction through timely and effective after-sales service.
• Coordinate with internal departments such as Sales, Projects, and Parts to ensure seamless support.
• Plan and manage service schedules, resource allocation, and budgets.
• Handle technical escalations and provide hands-on support as needed.
• Maintain detailed service reports, warranty records, and service documentation to ensure accurate and comprehensive records.
• Identify areas for continuous improvement and training needs within the team.
• Ensure compliance with safety, quality, and regulatory standards.

• Degree, General Diploma, Polytechnic Diploma, ITE, or 'A'/'O' Levels in Electrical/Electronic Engineering
• Minimum 5 years in a similar post or industry
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Microsoft Project, Microsoft Teams
• Possession of a vehicle is preferred
• Strong leadership, problem-solving, and client-facing skills
• Hands-on experience in service operations for industrial or engineering equipment

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant's reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

• Oversee the day-to-day operations of the Support Team supporting MS Business Central, Mobile and Web Solution that has been deployed at customers' sites.
• Act as a senior agent who will drive customer satisfaction through customer support.
• Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions.
• Act as a mentor and provide oversight, coaching, and training to technical support staff.
• Be the point of contact when it comes to support escalations.
• Record and track team SLAs and workflows.
• Provide support where needed for customers.
• Clearly communicate and proper escalated of issues and problems to Management as needed.
• Manage and report on all incoming technical support inquiries,
• On-board all new support team members.
• Assist in the creation of the team KPIs as well as monitor and report on results.
• Monitor team performance and report on metrics.
• Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
• Work to create any relevant support material for the team.
• Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents.
• Implement any necessary preventive measures to reduce customer faults and issues.
• Review all support related processes and documentation for continuous improvement.
• Assist in the creation and implementation of customer self-service material and tools.
• Evaluate and analyze support case trends to prevent future issues, and to ensure all support issues are track as cases, provide support report to customers and summary on support cases management on period basis

• Oversee daily operations to ensure efficiency and productivity.
• Monitor service standards and ensure customer satisfaction.
• Manage resources (manpower, materials, equipment) effectively.
• Ensure adherence to company policies, SOPs, and regulatory requirements.
• Maintain a clean, safe, and organized work environment.

• Supervise, train, motivate, and evaluate staff performance.
• Schedule shifts and ensure adequate staffing levels.
• Conduct regular team meetings and briefings.
• Handle staff grievances and disciplinary actions when necessary.
• Assist in recruitment, onboarding, and exit processes.

• Assist in budget planning and cost control.
• Monitor revenue, expenses, and profitability.
• Oversee inventory management and procurement.
• Ensure accurate and timely reporting (sales, expenses, payroll, etc.).
• Approve petty cash and minor purchases.

• Address customer inquiries, feedback, and complaints promptly and professionally.
• Build strong relationships with clients, vendors, and partners.
• Promote a customer-focused culture among the team.

• Assist in planning and executing promotions and events.
• Work with marketing team on campaigns and customer engagement.
• Identify opportunities to increase revenue and improve services.

• Ensure all licenses, certifications, and permits are up-to-date.
• Conduct regular audits and inspections.
• Implement corrective actions to maintain quality standards.

• Lead by example and foster a positive, respectful workplace culture.
• Identify areas for improvement and implement initiatives for growth.
• Encourage team development and succession planning.

We are seeking a skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for providing exceptional customer service, managing the delivery of services, and ensuring that all clients receive a high level of satisfaction.

• Explain services to customers and address their queries in a professional and courteous manner.
• Apply pressure with your thumbs and fingers to clients' feet to provide a relaxing and rejuvenating experience.
• Communicate effectively with guests during massages to adjust techniques as required and ensure their comfort and satisfaction.
• Clean and sanitize work areas to maintain a clean and hygienic environment.
• Keep accurate records of services delivered and client feedback to monitor performance and make improvements.
• Enquire about guests' medical conditions and allergies before providing services and take necessary precautions to ensure their safety.
• Uphold high standards of hygiene and follow health and safety regulations to prevent accidents and ensure a safe working environment.

• Proven experience working as a manager in a customer-facing role.
• Effective communication skills to interact with guests and colleagues.
• Exceptional customer service skills to deliver outstanding service and exceed client expectations.
• Patience and respect when interacting with guests and colleagues.
• Able to work on weekends and public holidays as required.

• Oversee maintenance and testing of all fire and life safety systems
• Conduct fire safety training and emergency response drills for hotel staff
• Ensure compliance with fire and smoke compartmentation standards
• Maintain clear and safe escape routes and fire stairs
• Liaise with local fire authorities and coordinate fire drills
• Collaborate with the Security Department on integrated safety operations
• Monitor fire safety during renovations and new projects
• Support environmental initiatives and EMS implementation

• Qualifications: Certificate in Fire Safety Management or equivalent; Diploma in Electrical Engineering or Building Services preferred
• Experience: 3-5 years in fire engineering, fire safety, or hotel engineering operations
• Skills: Strong leadership, training capabilities, and attention to detail; computer proficiency; fire brigade training is a plus
• Traits: Tactful, goal-oriented, self-starter

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

Join our team as a Service Manager - Fire & Life Safety, where your expertise will ensure the safety and well-being of our guests and staff. You will lead fire safety operations, training, and compliance across our property, working closely with engineering and security teams to maintain the highest standards of life safety.

Key Responsibilities:

• Oversee maintenance and testing of all fire and life safety systems
• Conduct fire safety training and emergency response drills for hotel staff
• Ensure compliance with fire and smoke compartmentation standards
• Maintain clear and safe escape routes and fire stairs
• Liaise with local fire authorities and coordinate fire drills
• Collaborate with the Security Department on integrated safety operations
• Monitor fire safety during renovations and new projects
• Support environmental initiatives and EMS implementation

What We're Looking For:

• Qualifications: Certificate in Fire Safety Management or equivalent; Diploma in Electrical Engineering or Building Services preferred
• Experience: 3–5 years in fire engineering, fire safety, or hotel engineering operations
• Skills: Strong leadership, training capabilities, and attention to detail; computer proficiency; fire brigade training is a plus
• Traits: Tactful, goal-oriented, self-starter