1,081 Service Manager jobs in Singapore

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

Job Description

• Overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the General Manager / Executive Chef about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the General Manager / Executive Chef immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Attend all team briefs as required.
• Perform miscellaneous job-related duties as assigned.

We are a leading provider of commercial kitchen equipment solutions, trusted by clients such as hospitals, hotels, and F&B establishments for our reliable products and responsive service. As our business expands, we are looking for a capable and motivated Service Manager to lead our service team.

Key Responsibilities:

• Lead and manage the service team in installation, repair, and maintenance of commercial kitchen equipment
• Oversee daily service operations including job scheduling, technical support, and inventory control
• Act as the key contact for customers regarding service issues and follow-ups
• Ensure timely resolution of service requests and maintain high service standards
• Provide coaching, technical guidance, and performance reviews for team members
• Work with the sales and project team to provide technical advice when needed

Requirements:

• Minimum Diploma in Mechanical, Electrical, or related engineering field
• At least 3–5 years of relevant experience in servicing commercial kitchen equipment
• Experience in hotel, hospital and kitchen operations is an advantage
• Familiar with project or contract management in the maintenance industry
• Strong organizational skills and self-motivation
• Excellent leadership and communication skills
• Able to manage operations and field teams effectively
• Possess own transport

Why Join Us?
Established and stable company
Supportive team culture
Career growth opportunities
Competitive salary and benefits

Job description:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Working hours:

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

Job description:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• esponsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• E sure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Mai tain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• R sponsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• M intain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• E sure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• D termine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• A sess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• C nduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Pro ose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• M intain and strengthen customer service processes to improve customer satisfaction at all times.

• D velop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• C nduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• B ild strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Bui d and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• D velop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Set ing up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• B oad understanding of all aspects of the automotive industry.

• M nimum 5 years of experience in premium brand automotive business

• M nimum 5 years management experience

• I -depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• I -depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• I -depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• R sult Driven Individual with strong business acumen

• A gressive and forward thinking

• A ility to analyze and use Financial Reports

• E cellent communication skills, including presentation effectiveness.

• W ll rounder conceptualization skills, creative, ideas generator.

• W ll rounder personal effectiveness with good negotiation and influencing skills.

• E phasis on performance, goal and team orientated.

Working hours:

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

Job description:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• esponsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• E sure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Mai tain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• R sponsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• M intain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• E sure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• D termine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• A sess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• C nduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Pro ose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• M intain and strengthen customer service processes to improve customer satisfaction at all times.

• D velop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• C nduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• B ild strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Bui d and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• D velop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Set ing up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• B oad understanding of all aspects of the automotive industry.

• M nimum 5 years of experience in premium brand automotive business

• M nimum 5 years management experience

• I -depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• I -depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• I -depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• R sult Driven Individual with strong business acumen

• A gressive and forward thinking

• A ility to analyze and use Financial Reports

• E cellent communication skills, including presentation effectiveness.

• W ll rounder conceptualization skills, creative, ideas generator.

• W ll rounder personal effectiveness with good negotiation and influencing skills.

• E phasis on performance, goal and team orientated.

Working hours:

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

REQUIREMENTS:

• Master's Degree in Business or science
• Must have minimum 5 years of leadership and management experience in Construction related projects.
• Good understanding of management practices and techniques.
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

JOB DUTIES:

• Manage service department and handle customer service interactions, reports, and repairs.
• Ensure that the work carried out complies with the Occupational Safety and Health Act.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
• Manager Each Customer’s business, organization, and goals to provide a baseline of customer satisfaction.
• Assessing service statistics and preparing detailed reports on your findings.
• Build long-term relationships with clients and partners, ensuring satisfaction and retention.
• Managing the approved budget of the customer service department.
• Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency .
• Perform other technical tasks as required

REQUIREMENTS:

• Master's Degree in Business or science
• Must have minimum 5 years of leadership and management experience in Construction related projects.
• Good understanding of management practices and techniques.
• Ability to stay calm and excellent in handling difficult customers

JOB DUTIES:

• Manage service department and handle customer service interactions, reports, and repairs.
• Ensure that the work carried out complies with the Occupational Safety and Health Act.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
• Manager Each Customer’s business, organization, and goals to provide a baseline of customer satisfaction.
• Assessing service statistics and preparing detailed reports on your findings.
• Build long-term relationships with clients and partners, ensuring satisfaction and retention.
• Managing the approved budget of the customer service department.
• Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency .

Distinguished by an exclusive partnership with leading global skincare firms, a wide array of more than 80 types of spa, face and body treatments rooted in wellness rituals from all over the world, and services tailored to the unique needs of each market, CITISPA pledges to constantly improve its products and services to deliver the most effective results - and destined to be the Premier Spa and Wellness Brand in Asia.

In charge of providing customer service to all spa guests.

In charge of operations of the spa.

In charge of the appointments of the spa.