Explore service manager jobs, where leadership meets customer satisfaction. These roles involve overseeing 2,014 Service Manager jobs in Singapore
CUSTOMER SERVICE MANAGER
Posted 6 days ago
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Job Description
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.
**Reference number**
**Job details**
**Domain**
Performance and Support
**Job field / Job profile**
Customer services and support - Front office
**Job title**
CUSTOMER SERVICE MANAGER
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
1) Occupational Summary:
The Manager of the Front Office - Aftermarket will be responsible for the management and coordination of all activities related to each active customer's spare parts ordering within the Safran Seats Customer Support & Services organization in the Singapore location. The Manager of the Front Office is responsible for consistent, timely, and precise communication to the customers (both internal and external) on all issues related to their orders.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The Manager is also responsible for coordinating with fellow managers within the department to ensure the timely and accurate delivery of all customer spare parts orders. As a member of the Front Office Team, you are accountable for meeting the monthly, quarterly, and annual sales goals as well as on time delivery goals (COTD) of the company, ensuring the highest levels of customer satisfaction are maintained. This position works independently, but under the direction Front Office Director.
Authorities:
This position has the authority to waive expedite fee's with our customers, waiving MOQ's when stock is available and no future requirements, apply cancellation fee's, approve credit notes, approve use as is products when needed, rescheduling orders, assignment of workload to each CSR, and provide discounts per processes and guidelines. Responsible for all scheduling and vacation approval for the CSR's. Provide all behavior and performance corrections as needed to the team which includes the annual PDR's.
2) Duties and Responsibilities (essential functions):
A) Directs the activities of the Aftermarket Spares, while ensuring that departmental budgets are adhered to. This includes, but is not limited to backlog management of the customer; preparing spare parts pricing quotations; following up on inquiries; receiving of customer purchase orders; reviewing customer orders for accuracy, completeness, and ability to accept; acknowledging the customer order; entering the customer order into Safran Seats Customer Support & Services MRP system; identification and adjustment of departmental processes that prohibit or restrict timely fulfillment of customer orders, as well as others.
B) Creates an atmosphere that promotes the development of new concepts, ideas and methods to support continuous improvement in the department.
C) Responsible for the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures, and policies.
D) Manages and develops all team members to ensure customer satisfaction and balanced workloads.
E) Develops and maintains relationships with Internal and External Customers, Distributor Partners and Customer Experience Staff.
**But what else? (advantages, specificities, etc.)**
4) Physical Demands:
This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required during tasks related to the job.
5) Travel:
Ability to travel domestically and/or internationally up to twenty percent (20%) of the time, as required.
**Candidate skills & requirements**
F) Acts as the escalation point between the customer and Safran Seats Services, and operations relative to aftermarket sales. This includes aftermarket activity departmental interface with finance, program management and engineering, operation; as necessary.
G) Monitors sales and delivery of spare part orders for all customers, which includes but not limited to the pricing and lead time.
H) Responsible for KPI tracking of department goals & objectives and contributing to the overall achievement of those goals & objectives. This includes creating and maintaining the department's performance metrics.
I) Will be responsible to attend customer meetings as requested
J) Recruit, hire, onboard, train, evaluate employee performance, and initiate promotions, transfers, and corrective action
K) Performs other duties as assigned.
3) Qualification Requirements:
A) Knowledge and Skills:
i) Excellent communication and interpersonal skills.
ii) Bachelor's degree from an accredited university or college or 3 years of equivalent experience of customer, contract management or aviation industry experience
iii) Minimum of 2 years of supervisory experience. Have a working knowledge of the aircraft interiors business and be capable of handling discussions on technical areas concerning Safran Seats products.
iv) Must be comfortable and familiar with (multi-nation) international business practices which include being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily.
v) Demonstrated leadership skills that are effective and motivational, while being able to supervise, direct, and train departmental personnel.
vi) Must be able to interface with all departments within the company, including purchasing, finance, engineering, and manufacturing.
vii) Have a working knowledge of the aircraft interiors business and be capable of handling discussions with customers
viii) Have a very good working knowledge of the standard suite of office software products (MS Word, Excel, PowerPoint, Project, et. al.)
ix) Must be able to work extended hours as needed.
B) Competencies:
Acts in accordance with company values and related competencies.
C) Communication Skills:
Must have the ability to generate written communication and to operate required office equipment. Ability to read and review written communication. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.
D) Reasoning Ability:
Ability to solve problems and think strategically.
**Job location**
**Job location**
Asia, Singapore
**City (-ies)**
36 Loyang Drive Singapore
**Applicant criteria**
**Minimum education level achieved**
Diploma/Advanced/Higher/Graduate Diploma
**Minimum experience level required**
More than 3 years
Customer Service Manager
Posted 6 days ago
Job Viewed
Job Description
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
**Reference number**
**Job details**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Customer Service Manager
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
Summary/Objective
To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
Essential Functions/Responsibilities
-Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
-Provide a single point of contact for key accounts and escalate any issues as appropriate.
-Offer support for operational changes along with communicating the impact of change to management.
-Ensure that service to the customer is always of the highest standard and quality.
-Support all day-to-day material requests, from the point of Quote to Sale and remittance.
-Manage and report on all contract performance data.
-Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
-Review and monitor repair work sent to the customer.
-Oversee customer consignment contracts with support from relevant product manager.
Travel
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
**Candidate skills & requirements**
Competencies
Flexible
An excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time management skills
Has a professional and flexible approach
Ability to effectively problem solve and use initiative.
Required Education and Experience
Bachelor's degree from an accredited university or college & at least 3 additional years ofcustomer/contract management experience
Or
▪ at least 5 + years of customer/contract management experience
Preferred Education and Experience
3+ years' customer support experience.
3+ years' experience in the aviation industry.
**Job location**
**Job location**
Asia, Singapore
**City (-ies)**
11 Seletar Aerospace Link
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 3 years
customer service manager
Posted today
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Job Description
1. Looking for Customer Service Manager with good local contacts and good PR Skill;
2. Experience less than 1 year are also welcome.
3. Able to lead team and manage staff.
4. Great personnal skill able to communicate well to all levels.
5. Preferred Local candidates.
6. Candidate must be able to work late.
7. Performing other tasks as and when assigned to.
8. No allowance
Tell employers what skills you haveAbility to Multitask
Leadership
Interpersonal Skills
Public Relations
Attention to Detail
Communication Skills
Team Player
Customer Service
Food Service
Singing
customer service manager
Posted today
Job Viewed
Job Description
Customer service is the assistance and support a company provides to customers before, during, and after a purchase. It involves helping customers with questions, problems, and ensuring their satisfaction through various channels like in-person, phone, email, and live chat. Good customer service is a key factor in increasing customer loyalty, retention, and a company's success.
What it involves
- Pre-purchase: Offering product suggestions and answering questions.
- During purchase: Guiding customers through the buying process.
- Post-purchase: Helping with issues, complaints, returns, and providing ongoing support to ensure a smooth experience.
Why it's important
- Increases customer satisfaction and loyalty:Happy customers are more likely to return and recommend the company.
- Improves retention:It's often more cost-effective to keep existing customers than to attract new ones.
- Provides a competitive advantage:Exceptional service can set a brand apart from competitors offering similar products.
- Informs business decisions:Feedback from customer interactions can help improve products and services.
Common channels
- In-person: Interactions at a physical store.
- Phone calls: Direct and detailed communication.
- Email: For detailed inquiries or when immediate responses aren't needed.
- Live chat: Real-time assistance available on a website or app.
- Social media: Publicly addressing inquiries and feedback on platforms like Facebook or X (formerly Twitter).
- Self-service: FAQs, knowledge bases, and AI-powered chatbots that allow customers to find answers independently.
CRM
Leadership
Microsoft Office
Microsoft Excel
Customer Experience
Social Media
Customer Support
Interpersonal Skills
Customer Loyalty
Administration
Customer Satisfaction
Statistics
Customer Service
Customer Services
Customer Service Experience
Customer Service Manager
Posted today
Job Viewed
Job Description
About the Role
We are seeking a proactive and experienced Customer Service Manager to lead our customer support team and ensure exceptional service delivery across all channels. You will be responsible for managing daily operations, driving service excellence, coaching the team, and resolving escalated issues while continuously improving processes to enhance customer experience.
Key Responsibilities
- Lead, train, and motivate the customer service team to meet KPIs and service standards
- Oversee day-to-day operations and ensure timely resolution of customer inquiries across phone, email, chat, and social media
- Monitor and report on team performance, customer satisfaction (CSAT/NPS), and service metrics
- Handle complex customer issues and escalations professionally
- Improve workflows, processes, and use of CRM systems to increase efficiency
- Collaborate with internal teams (sales, product, operations) to align on customer needs and feedback
Requirements
- Customer service experience, ideally in retail, fashion, tech, or hospitality
- Strong communication skills in English and a second language (third language is a plus)
- Confident across phone, video, email, and live chat
- Customer-focused with high energy and a positive attitude
- Solid problem-solving and negotiation skills
- Results-driven and well-organized, able to multitask
- Familiar with Microsoft Office and CRM tools (e.g., Salesforce)
- Willing to work flexible hours, including nights, weekends, and public holidays
Negotiation
CRM
Coaching
Able To Multitask
Microsoft Office
Customer Experience
Social Media
Customer Support
Customerfocused
Customer Satisfaction
Customer Service
Service Excellence
Service Delivery
Hospitality
Customer Service Experience
CUSTOMER SERVICE MANAGER
Posted today
Job Viewed
Job Description
• Up to $4,300 Basic + $200 Monthly Fixed Allowance + AWS + 2 Months Bonus
• Swiss Manufacturing MNC, Good Benefits
• Monday to Friday
• Working location: West
• Flexible staggered working hours with WFH available
Responsibilities:
- Preparation of quotations to clients and follow up proactively on the outcome
- Processing of clients' orders, plan & schedule deliveries and preparation of shipping documents
- Attend & resolves client enquiries, feedbacks or complaints.
- Preparation of purchase requisition to Procurement team
- Meeting of customers with the Sales Team
- Ensuring client satisfaction
Requirement:
- At least 2 years of relevant Customer Service, Inside Sales or Key Account Management experience
- Experience with Mechanical or Electrical products.
- Proficient in Chinese to liaise with Chinese speaking clients
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
50 Raffles Place, #19-12, Singapore Land Tower, Singapore
EA License Number: 10C3804
Registration Number: R
Posting Personnel: Yeo Yi Rong
Tel:
Tell employers what skills you haveMicrosoft Office
Microsoft Excel
Interpersonal Skills
Electrical
Administration
Account Management Experience
Procurement
Customer Satisfaction
Statistics
Team Player
Customer Service
Key Account Management
Manufacturing
Shipping
Customer Service Experience
Customer Service Manager
Posted today
Job Viewed
Job Description
Job Description & Requirements
Key Responsibilities:
- Attend to needs of clients and resolving issues involving clients
- Gathering feedback from clients in view to improve service standards
- Managing service staff to ensure minimal negative feedback from clients.
- Conduct service related training and sharing solutions and methods to deal with issues highlighted by clients
- Addressing customer feedback and resolving any complaints with professionalism to ensure customer satisfaction and loyalty.
Qualifications /Experience
- At least 2 to 3 years of experience in client servicing
- Strong leadership capabilities with a proven track record of motivating and managing teams
- Exceptional customer service orientation
- Ability to work on weekends and thrive in a fast-paced environment
CRM
Coaching
Leadership
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Interpersonal Skills
Customer Loyalty
Exceptional Customer Service
Administration
Customer Satisfaction
Customer Service
Customer Services
Customer Service Experience
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customer service manager
Posted today
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1. Experience in Singapore or a related industry or position, familiarity with the global labor and study abroad visa market in Southeast Asia, Europe, the United States, New Zealand, Australia, and other regions. Candidates with relevant client connections will be considered.
2. A Bachelor's or MBA in Business Administration is preferred.
3. Singapore Citizens or Permanent Residents are preferred.
4. Holders of the Singapore CEI certificate are preferred.
5. Relevant work experience in Singapore labor and study abroad is preferred.
6. Salary: S$4,099-8,000.
7. Willing to engage in customer service development and global business development for labor and study abroad. This position will be linked to marketing performance. The applicant will develop and expand the labor agency recruitment market and agency client partnerships in Southeast Asian countries, as well as expand and develop client partnerships in developed countries such as Europe, the United States, New Zealand, and Australia. The applicant must be familiar with the Chinese labor and study abroad agency market and its development and expansion, and comprehensively engage in all sectors and channels of Chinese labor and study abroad, as well as market and client partnerships.
8. Assist the boss with foreign worker and student recruitment and development, as well as assistant work. Manage the company and expand global overseas markets. Assist the company with applications and management for foreign workers and students, and other on-site contact work.
9. Responsible for building the company's departmental team and improving sales performance, responsible for achieving the company's monthly, quarterly, and annual sales targets. Responsible for developing and expanding the labor and study abroad markets in China, Vietnam, New Zealand, Indonesia, the Philippines, the United States, New Zealand, Australia, and Europe, and providing comprehensive customer service, marketing, and performance improvement in these markets.
10. Develop monthly and annual sales performance and plans, responsible for achieving and completing performance targets, accountable for the company's monthly performance and incorporating these tasks into the performance appraisal system.
11. Responsible for developing and expanding client relationships with various industries and employers in Singapore, and meeting the company's performance requirements for client development.
12. Prepare weekly work and performance reports. Complete other tasks assigned by the boss. Contact number:
Tell employers what skills you haveLeadership
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Customer Loyalty
Administration
Marketing
Assistant Work
Customer Satisfaction
Statistics
Customer Service
Business Development
Performance Appraisal
Customer Services
Customer Service Experience
Customer Service Manager
Posted today
Job Viewed
Job Description
•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer's inquiry
• Communicating with customers via telephone, WhatsApp, email face-to-face and social media
• Keeping records of discussions or correspondence with customer
• Handling customer's feedbacks
• Improving customer service procedures, policies and standards
REQUIREMENTS:
• Minimum 2 years of supervisory experience
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Prior experience as cabin crew will be an added advantage
• Able to converse in Mandarin and English to communicate in Chinese speaking customers
• Must be able to work on retail hours
• 5 days' work week,
• Singaporean Only
Salary: up to 4K
Tell employers what skills you haveCRM
Leadership
Microsoft Office
Microsoft Excel
Customer Experience
Social Media
Customer Support
Customer Loyalty
Administration
Customer Satisfaction
Statistics
Customer Service
Customer Services
Customer Service Experience
Customer Service Manager
Posted today
Job Viewed
Job Description
Responsibilities:
Leadership of Customer Service Team
- Lead, coach and mentor the customer service team to deliver exceptional service standards.
- Oversee team members' capability in managing sales leads effectively.
- Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
- Oversee daily operations of the customer service department, ensuring prompt resolution of customer inquiries, service issues, complaints, and escalations.
- Maintain an organized and efficient filing and database system for customer records and service documentation.
- Lead digital transformation efforts related to new systems or software.
- Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.
Achievement of Management Objectives
- Prepare and generate monthly performance and operational reports.
- Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
- Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance
- Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
- Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
- Provide insights into customer trends, operational challenges, and improvement opportunities.
- Collaboration with Business Development Team
- Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
- Provide support in data analysis and insights related to customer satisfaction and sales performance.
- Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.
Cross-Departmental Coordination
- Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
- Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.
Others
- To undertake any other duties that may be assigned by the Management, from time to time.
Requirements:
- Minimum Degree holder
- At least 2 years in CS Supervisory role
- Adaptability, problem-solving, and analytical skills
- Good communication skills and pleasant personality
HOW TO APPLY:
Interested applicants, please click on "Apply Now". We regret only shortlisted candidates will be notified.
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EA License No: 19C9950
EA Personnel: Gao YueWen
EA Personnel Reg No: R
Tell employers what skills you haveDigital Transformation
Sales
Leadership
Data Analysis
Analytical Skills
Invoicing
Adaptability
Good Communication Skills
Team Lead
Customer Satisfaction
Regulatory Requirements
Customer Service
Business Development
Service Delivery