174 French Speaking jobs in Singapore

Purpose of the Role

- To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them

- To ensure implementation of new process roll outs or changes

Mandatory Requirement : French Speaking

Areas of Responsibility & brief description

1.Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:

§ Document scrutiny & verification for visa processing

§ Handling cash & bank related transactions if assigned

§ Maintaining & recording all application data in a timely and accurate manner

§ Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.

2.Conduct regular Audits for all processes & implement all new process rollouts or changes

3.Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application

4.Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits

5.Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker

6. Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.

7. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.

8.Ensure no penalties are incurred and monitor , track and maintain internal errors

9.Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker

10.Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process)

11.Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.

12.Provide assistance to staff when needed and handle applicant/customer escalations

13.Liaise with various support functions to handle team related queries.

14.Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC

15.Manage VAC productivity and VAC security (Physical & data)

16.Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist Manager/Unit Manager in Succession planning

17.Ensure judicious use of natural resources

18.Adhere to the environment health and safety policy/objectives and guidelines of the organization

Job Description

• Handle customers' enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers' feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Salary: $2,100 + $400 (Allowance)
• Yearly performance bonus

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9PM
• Shift shall be rostered. - With 1 hour of mealtime
• 5-day work week, inclusive of 1 weekend workday
• 2 Off days

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA."

Period: 3 months

Working hours: Mon to Fri: 8.30am to 5.30pm

Location: Newton

Salary: $13.60/hour

Job Scope:

• Customer facing tasks such as answering taxpayer's general individual income tax and/or property tax enquiry email. You may be required to initiate a call to taxpayer when attending to such enquiries.
• Promote and nudge taxpayers in the usage of our e-services and chatbot.
• Any other administrative work that may be assigned to you from time to time.

Requirements:

• A level and above

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chee Yung Chen (Zack) - R

ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C5781

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • RCB No. E • EA License No. 01C4394 • EA Registration No. R (Derrick Tiew Yong Han)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care.

Key Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care.

Key Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

Period: 3 months

Working hours: Mon to Fri: 8.30am to 5.30pm
Location: Newton
Salary: $13.60/hour

Job Scope:

• Customer facing tasks such as answering taxpayer's general individual income tax and/or property tax enquiry email. You may be required to initiate a call to taxpayer when attending to such enquiries.
• Promote and nudge taxpayers in the usage of our e-services and chatbot.
• Any other administrative work that may be assigned to you from time to time.

Requirements:

• A level and above

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chee Yung Chen (Zack) - R
ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C5781

Join our team in one of the largest banks in Asia as a call center agent Gain valuable experience and new opportunities to expand your skillsets, plus an attractive allowance

• Contract: 12 months subject to renewal
• 3-month training provided
• Working location: East or West (Have to be open to both locations)
• 5 working days per week (4 weekdays & 1 weekend)
• Only PM Shift available
• Basic pay ranges from
• Additional allowance for shift work: $1000

Job responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Consistently deliver quality service to our customers to achieve total customer satisfaction
• Solicit customers feedback and identify problem trends for improvement actions

Job requirements:

• Be customer service oriented
• Previous customer service experience for 5+ years preferred

EA License No. 01C4394
• RCB No. E
•EA Registration No. R Malcolm Lee Jun Hao

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Conduct monthly auditing on team's calls in accordance to guidelines and SLA
• Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries
• Escalate the issues, needs and insights to Management when necessary
• Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP
• Conduct case management monitoring in CRM system, call recording retrieval, investigation and coaching when necessary
• Conduct systems, hardware, hotlines and recording testing
• Conduct monthly staff performance coaching and mentoring
• Manage staffing and leave matters
• Ensure service outcome and KPIs are met
• Provide shifts updates on service level, draw insights by periodically reviewing past calls

Elsa Fontanne (CEI No. R )

Recruitment Consultant

Email Address:

WhatsApp:

Telegram: @Elsa_Fontanne

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted