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Showing 4097 Technical Excellence jobs in Singapore
Job Description
Project Description:
As a member of our Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals.
Responsibilities:
• Provide day-to-day L2 support for internally developed end-user applications and ensure system availability.
• Support system issues in a 24x7 operational environment as per support model.
• Participate in duty rotations among team members.
• Perform root cause analysis (RCA) and contribute to problem resolution.
• Drive continuous improvement initiatives and automate recurring operational tasks.
• Provide support during production releases (approximately once per month).
• Offer occasional on-call support during critical production incidents and guide L1 support teams.
Mandatory Skills Description
• 1-3 years of experience in L2 Technical Support
• Provide L2 support for internal applications and handle production issues in a 24x7 support environment.
• Work on automation of repetitive tasks and contribute to process improvement initiatives.
• Participate in team rotation-based support model.
• Good working knowledge of Unix, SQL, Python, OpenShift, CI/CD pipeline tools
• Exposure to application monitoring, incident management, and production support processes is preferred.
Nice-to-Have Skills Descriptio
• Experience with Murex system
• Devops (CI/CD) pipeline knowledge
• JAVA knowledge to write on code level or developer / support level
• Demonstrate ownership and responsibility in all assignments
• Good communication skills
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Job Description
Job Summary
We are looking for a Java Developer to design, develop, and maintain enterprise-grade Core Banking and Cash Management applications using modern Java technologies and React frameworks within a global banking environment.
Mandatory Skill-set
- Must have 4+ years of experience in Java/J2EE application development in Unix/Linux environments;
- Must have hands-on experience with Spring Framework (Spring Boot, Spring Security, Spring Batch, Spring Integration) and Microservices architecture;
- Minimum 1+ years of experience in React or Angular UI development;
- Experience with Docker, Kubernetes, CI/CD pipelines, Jenkins, Maven, and Git/SVN;
- Strong knowledge of messaging systems such as IBM MQ, RabbitMQ, or HornetQ;
- Experience in software design, code reviews, unit testing, integration testing, and production support;
- Strong analytical, problem-solving, and communication skills.
Desired Skill-set
- Banking, Corporate Banking, or Cash Management domain experience;
- Knowledge of C programming language;
- Experience with SonarQube, JBoss, Jetty, or WebSphere application servers;
- Exposure to Agile development methodologies and performance tuning.
Responsibilities
- Design, develop, and implement Core Banking and Cash Management solutions using Java/J2EE and React technologies;
- Develop Microservices, APIs, and enterprise applications following best coding and architecture practices;
- Prepare technical specifications, unit tests, integration documents, and support application deployment activities;
- Perform code reviews, functional and non-functional testing, and ensure high-quality software delivery;
- Collaborate with Business Analysts, Project Managers, Architects, and development teams to deliver scalable solutions;
- Troubleshoot production issues, provide technical support, and contribute to continuous application improvements.
Should you be interested in this career opportunity, please send in your updated resume to at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website(
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
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Job Description
Leidos is seeking an experienced Software Development Lead to support the Local Development Centre (LDC) in Singapore. This role combines technical leadership, hands-on software development, mentoring, and customer collaboration to deliver complex software solutions while building long-term engineering capability.
**Joining us will allow you to:**
+ Lead the development of complex software solutions in a collaborative engineering environment.
+ Mentor and develop software engineers through hands-on technical leadership.
+ Work closely with customers in a collaborative development and capability-building model.
+ Influence software architecture, development standards, and engineering practices.
+ Collaborate with engineering teams across Singapore and the United States.
**Software Development Lead Responsibilities**
+ Lead the design, development, integration, testing, and deployment of software applications and services.
+ Provide technical leadership and mentoring to software engineers within the LDC.
+ Drive co-development activities with customer engineers, providing guidance, coaching, and technical oversight.
+ Establish and maintain software development standards, coding practices, quality processes, and engineering best practices.
+ Support the development and enhancement of web applications, APIs, services, reporting capabilities, data exchange services, and data management functions.
+ Collaborate with systems, cloud, DevSecOps, test, and site reliability engineering teams to deliver integrated solutions.
+ Participate in software architecture, design reviews, technical planning, estimation, and risk management activities.
+ Support knowledge-transfer activities, technical training, workshops, and on-the-job training programs.
+ Ensure software deliverables meet quality, cybersecurity, operational, performance, and maintainability requirements.
+ Support troubleshooting, defect analysis, root cause investigation, and continuous improvement initiatives.
+ Champion the adoption of AI-enabled software engineering practices and modern development tools to improve developer productivity, software quality, knowledge sharing, and delivery efficiency.
+ Support knowledge transfer, workforce development, training, or mentoring initiatives.
**Job Requirements**
+ Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Technology, or a related technical discipline.
+ 7+ years of experience in software development and software engineering.
+ Experience leading software development teams or serving as a technical lead on complex software projects.
+ Strong software design and development experience using modern programming languages such as Java, Python, C++, JavaScript, or TypeScript.
+ Experience designing and developing APIs, microservices, web applications, and distributed systems.
+ Experience working in Agile software development environments and participating in Scrum-based delivery teams.
+ Familiarity with software development lifecycle (SDLC), source code management, testing, CI/CD, and release management processes.
+ Experience mentoring software engineers and supporting technical skill development.
+ Strong problem-solving, communication, and collaboration skills.
+ Ability to work effectively in customer-facing and cross-functional environments.
**Preferred Skills & Experience**
+ Experience leading co-development teams involving customers, partners, or contractor personnel.
+ Experience leveraging AI-assisted software development tools such as Claude Code, GitHub Copilot, Cursor, Sourcegraph Cody, Gemini Code Assist, or similar technologies.
+ Experience integrating AI/ML services, LLM capabilities, or intelligent automation into software solutions.
+ Experience using Agile planning and collaboration platforms such as Jira, Azure DevOps, Rally, Confluence, GitLab, or similar tools.
+ Scrum Master (CSM, PSM) or other Agile-related certifications.
+ Experience working in regulated, mission-critical, safety-critical, or highly available operational environments.
+ Aviation, transportation, defense, government, or critical infrastructure domain experience is desirable.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range -
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
**About Leidos**
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit .
**Pay and Benefits**
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at .
**Securing Your Data**
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission ( .
**Commitment to Non-Discrimination**
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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Graphical User Interface & Full Stack Software Developer – Quantum Platform
Posted 2 days ago
Job Viewed
Job Description
Overview
Keysight Technologies’ QES division is seeking a highly skilled GUI & Full Stack Software Developer to design and develop desktop-focused graphical user interfaces (with web capability as a secondary option) supporting quantum automation, data management & analysis, and system configuration & operation.
You will collaborate across a multidisciplinary engineering environment—including physicists, firmware engineers, and backend developers—to implement intuitive user interfaces, data workflows, and backend services that power Keysight’s quantum control platform. While desktop GUI development is preferred, candidates with strong full stack experience will help extend our platform with web-compatible components, backend services, and scalable system integrations.
Responsibilities
- Design, implement, and maintain desktop GUIs for automation workflows, data visualization/analysis, instrument control, and system configuration.
- Develop full stack components—including backend services (C#, , GoLang, Node.js), APIs, and front-end web interfaces (Angular, TypeScript, WPF)—to support cross-platform tooling and integration where appropriate.
- Collaborate with users and product owners to translate complex quantum workflows into intuitive UI/UX designs, mockups, and prototypes.
- Build reusable UI and application frameworks that support long-term maintainability, extensibility, and performance.
- Integrate GUIs with hardware-control layers, quantum SDKs, and backend orchestration systems through well-defined APIs.
- Develop robust testing strategies including unit, integration, functional, and UI automation tests; work with QA to ensure system-level reliability.
- Implement data visualization and data-management interfaces for experiment results, logs, metadata, and system performance analytics.
- Contribute to architectural decisions involving UI technologies, backend frameworks, IPC/communication patterns, and deployment models.
- Participate in code reviews, design reviews, and technical discussions, ensuring consistency and quality across the team.
- Document UI workflows, software interfaces, and system interaction models.
- Collaborate effectively across multidisciplinary engineering teams, including Core OS, and Platform Engineering groups.
Qualifications
- BS/MS in Computer Science, Software Engineering, or a related technical field.
- Strong experience building desktop GUI applications (Qt, PyQt/PySide, .NET/C#, or similar frameworks).
- Proficiency in full stack development, including TypeScript, Angular (or comparable front-end frameworks), Node.js, GoLang
- Ability to design, build, and maintain RESTful APIs, backend microservices, or orchestration layers.
- Solid understanding of UI/UX principles, user workflow design, data visualization, and responsive interface patterns.
- Experience integrating front-end applications with hardware control systems, real-time data pipelines, or scientific instrumentation.
- Strong debugging and troubleshooting skills across the UI ↔ backend ↔ hardware boundary.
- Excellent verbal and written communication skills.
- Highly organized, detail-oriented, and comfortable working in a dynamic R&D environment with evolving requirements.
Preferred / Nice-to-Have:
- Experience with graphical workflows for scientific, engineering, or data acquisition systems.
- Experience designing cloud-compatible UIs or hybrid desktop/web interfaces (Electron, embedded browsers, etc.).
- Familiarity with Keysight instrumentation, PXI systems, or real-time measurement workflows.
- Understanding of quantum computing or willingness to rapidly learn quantum concepts.
- Experience with CI/CD pipelines, UI automation frameworks, or end-to-end testing systems.
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Job Description
Meta is seeking a Network Engineer, Foundation & Support to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center structured cabling, fiber connectivity solutions, and IP networking to support the delivery of field repair services. You will work closely with internal business teams, external vendors, network design/engineering, and other cross-functional teams to develop strategies for integrating new technologies and better supporting existing technologies across our operational fleet. Your objective will be to understand technical drivers for the business and organize strategies to ensure operational supportability meets those needs. Additionally, you will help represent ENS across various stakeholder groups to help achieve critical projects. Our team is dedicated to improving the operational efficiency and reliability of one of the world's most dynamic and fast-paced networks.
**Required Skills:**
Network Engineer, Foundation & Support Responsibilities:
1. Incident Response: Collaborate with cross-functional teams, managed service providers, and third-party vendor partners to investigate complex technical and process issues during major incidents/site events (SEVs) on edge, caching, and network infrastructure. Work closely with team members to understand the root cause of incidents and contribute to their resolution
2. Change Management: Identify security & business continuity issues affecting the network and infrastructure at Meta and work with the team to implement effective changes. Provide feedback on existing tools, processes, and policies to help scale with the rapid expansion of the Meta platform and customer base
3. Operations: Drive operations by identifying improvement opportunities across policies, processes, and procedures to improve efficiency and quality of activities. Ensure standards compliance across the network and optimize service delivery
4. Collaboration and Partnership: Work closely with internal customers to address their needs and issues, and influence future iterations of data center and network designs for seamless integration of new infrastructure and scalability
5. Team Leadership: Work with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. Analyze operational datasets to detect and prioritize problems and create aligned team projects, programs, and roadmaps
6. Risk Management: Collaborate with partner teams to design and implement aligned processes that identify and manage data and asset protection risks, as well as operations continuity issues across the network
7. Information and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed, and the data required to support operations is complete and accurate in systems
8. Automation: Collaborate with the team to analyze operational events to identify new automation opportunities and achieve our goals of all Tier-1 faults in the network being fully remediated by software. Help others understand our requirements and drive their roadmaps, and in some cases, directly implement lightweight solutions in code
9. Data Measurement: Drive quality into the metrics we report, measuring and analyzing escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures. Formulate appropriate metrics and definitions of success to drive quality, efficiency, cost, and timeliness, evolving these over time to match changes to the infrastructure and business requirements
10. Communication: Provide clear and effective communication around personal and team goals, progress, outcomes, and lessons learned across assigned scope
11. Travel: International and domestic travel may be required up to 25% of the time, depending on the needs of the business
**Minimum Qualifications:**
Minimum Qualifications:
12. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
13. 7+ years of experience operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure
14. 7+ years of network operations experience while supporting large-scale service provider, data center, and/or enterprise network infrastructure
15. Hands-on experience with various optical/network communication equipment such as network/fiber/copper test gear, and other WDM equipment, as well as associated tools and test equipment
16. Communication skills with a demonstrated ability to engage effectively with hardware vendors, service providers, and colocation facility vendors globally, and translate performance issues into actionable technical requirements
17. Experience analyzing tactical situations, troubleshooting, root causing systems and tools, and problem solving via tasks or larger cross functional projects
18. Ability to provide technical guidance to external vendors to direct repair actions
19. Working knowledge of Network Services, including topology, traffic analysis, hardware platform, and architectures
20. Familiarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platforms
21. Knowledge of physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure
22. Experience with network hardware platforms and architectures including Cisco, Juniper, Arista, Ciena, Infinera, Nokia, Arista, Cisco WDM Equipment
23. Ability to move technical or engineering programs and products from inception to delivery, and articulate their impact using metrics
**Preferred Qualifications:**
Preferred Qualifications:
24. Experience in partnering with infrastructure engineers within varied infrastructure environments, such as data center facilities or leased facilities
25. Direct experience within global Network Operations Center (NOC) environments and managing SLAs (service level agreements) and continuous improvement against metrics at scale
26. Project management experience
27. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
28. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
29. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
**Industry:** Internet
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Officer, Markets Support Analyst, Global Markets Operations
Posted today
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Job Description
Singapore, Singapore
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
The APAC Asset Services department are responsible for Corporate Actions events relating to Equity and Fixed Income products. Asset Services Officer will have the exposure to deal with Traders, Stock Loan counterparties and Clients in his day to day for managing various tasks such as Corporate Actions Election management, handling Client queries and breaks solution. This role requires candidate who has aptitude for problem solving, attention to detail and building good working relationship with various internal and external stakeholders.
This is a great opportunity for any person who wishes to gain exposure to a team which brings real value add to the company.
This role requires candidate to come with aptitude for problem solving, attention to detail, a risk and control mindset, good communication skill and is able to build good working relationship with various internal and external stakeholders.
**Responsibilities:**
- Processing of instruction for Corporate Action events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service level.
- Managing internal and external stakeholders on Corporate Action issues
- Adhering to documented procedures, control guidelines and compliance framework
- Attending to reconciliation breaks in accounts on a daily basis
- Ensuring that all queries are attended to and investigated promptly
- Supporting change by assisting in devising and implementing improved processes
- Participating in project initiatives and taking up ad hoc tasks as required
- Managing operational risk associated within the processes
**Requirements:**
- Tertiary education with a good academic track record
- At least 2 years of experience in Corporate Actions
- Strong knowledge of Corporate/Investment Banking within the Prime Brokerage space is preferred
- Prime brokerage are services that banks offer to financial institutions to hedge funds and similar clients - e.g. processing of Corporate actions - ranges from cash management, securities lending (loaning shares of stock, commodities) and etc.
- Ability to work in a fast paced environment
- Ability to prioritize heavy workloads and work efficiently in dynamic environment to meet deadlines
- An independent and proactive worker with strong communication skills
**Other Qualifications**
∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
∙ Excels in working among diverse viewpoints to determine the best path forward.
∙ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights ( "** poster.
**View the LA County Fair Chance Ordinance ( .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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Job Description
Role: Software Engineer
Location: Singapore
Experience: 6–8 Years
Software Engineer / Application Support Engineer with strong knowledge in web-based technologies, software development lifecycle, and database management
Hands-on experience in Java or ASP.NET, along with a solid understanding of software validation processes and Windows Server environments
Strong knowledge of web-based application development
Proficiency in Java and/or ASP.NET
Good understanding of SDLC processes
Knowledge of software validation practices (QA, compliance, testing)
Hands-on experience with databases such as SQL Server, Oracle
Working knowledge of Windows Server OS
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Job Description
Mandatory Skills (Must-Have)
- 5+ years strong experience in Production Support / SRE / BizOps (L2 Operations - hands-on troubleshooting, monitoring, and incident handling )
- Hands-on expertise in Linux (commands, system operations)
- Strong scripting skills in Shell / Python / Jython
- Experience with Monitoring Tools: Dynatrace, Splunk
- Working knowledge of Java (1.8+)
- Strong expertise in SQL and database troubleshooting (query optimization, performance tuning, and data analysis for incident resolution)
- Strong experience in incident management and distributed systems support , excellent troubleshooting and problem-solving skills & automation of operational tasks
- Support onboarding and guidance of junior team members
Good-to-Have Skills
- Knowledge of additional programming languages like C, C++, Go, Perl, Ruby
- Experience with performance testing tools (e.g., BlazeMeter)
- Exposure to payments or real-time transaction systems
- Understanding of DevOps and automation practices
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Job Description
Service Area High Level Scope Sub Scope
LSS - Local Site Support User On Prem IT support "• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
• Provisioning and deprovisioning of corporate devices (laptops, phones)
• Replace broken devices with temporary devices in accordance with Ericsson’s processes
• Provide technical guidance to end users for day-to-day IT issues within the office environment
• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM.)."
Office IT Infrastructure Support "• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )
• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet
• Network connectivity basic troubleshooting (example : Wi-Fi, LAN)
• On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage .
• Basic tasks for PABXs where applicable in coordination with L2 teams
• Print equipment receipt, install, and test the printer.
• AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
• Workplace monitor deployment, testing, and logistics handling
• Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.
• Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)
• Coordinate with vendors or local service providers for repairs and equipment replacements as needed.
• Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.
• Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner…)
• Assist during internal/external audits & SOX and other compliance"
"Asset Management: " "• Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures
• Tag /Label assets following Ericsson’s guidelines
• Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting in racks).
• Image in stock devices with latest approved OS images
• Update records regularly to maintain accurate inventory information.
• Perform periodic audits of hardware assets to ensure compliance with Ericsson’s asset management policies following Ericsson’s instructions. Provide timely reports on asset status to relevant stakeholders as required.
• Wipe devices and arrange for their disposal in accordance with Ericsson’s approved Disposal Process (including Inform the asset owner and provide certificate evidence as required).
• Arrange temporary laptop loans from local stock.
• Coordinate warranty repairs
• Clean/check devices before redeployment
• Offsite Tape management coordination with 3rd party supplier (where applicable)
• Assist during internal/external audits & SOX & other compliances"
Project Based Site Support "• Support for office moves, equipment relocations, or hardware refresh projects
• Assist local business events such as AEMs, demos (demand based) "
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Job Description
JOB DESCRIPTION
We are looking for a highly motivated and customer-focused Senior IT Support Engineer to provide Level 2 end-user support and ensure the smooth operation of workplace IT services. This role is responsible for ticket escalation, troubleshooting, and resolution of hardware, software, and network-related issues while delivering exceptional support to VIP users.
The successful candidate will act as a key point of contact for IT support activities, working closely with Service Desk teams, infrastructure teams, vendors, and business stakeholders to maintain high service quality and user satisfaction. This position requires strong technical troubleshooting capabilities, excellent communication skills, and the ability to perform effectively in a fast-paced environment.
ABOUT THE JOB
- Provide Level 2 technical support for end users and service requests within agreed service levels.
- Manage and maintain ticket updates throughout the incident lifecycle to ensure timely communication and resolution.
- Escalate unresolved incidents and service requests to the appropriate support teams within defined timelines.
- Deliver high-quality support to VIP users , ensuring prompt response and resolution of technical issues.
- Liaise with clients, internal IT teams, and third-party vendors to coordinate issue resolution and service delivery.
- Perform PC staging, deployment, configuration, and installation activities for new and existing users.
- Execute IMAC (Install, Move, Add, and Change) requests for workplace IT equipment and services.
- Conduct hardware and software maintenance, troubleshooting, and support for desktops, laptops, peripherals, and related devices.
- Coordinate hardware repair and replacement activities with Service Desk teams and external vendors.
- Provide support for conference rooms, meetings, and special events to ensure seamless technology operations.
- Support Connected Backup clients and assist users with backup-related issues.
- Provide local network support and collaborate with centralized network teams when required.
- Assist server and infrastructure teams during planned maintenance activities or local support requirements.
- Contribute to continuous improvement initiatives to enhance service quality, operational efficiency, and user satisfaction.
ABOUT YOU
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent practical experience.
- Minimum 6 years of experience in IT Support, Desktop Support, End User Computing (EUC), or Service Desk environments.
- Proven experience providing VIP or Executive Support in a corporate environment is mandatory.
- Strong experience supporting Windows-based desktop and laptop environments, hardware troubleshooting, software installation, and peripheral devices.
- Hands-on experience with ticketing systems and incident management processes.
- Good understanding of IT support operations, service management practices, and customer support principles.
- Exposure to local network troubleshooting and coordination with infrastructure teams.
- Experience performing PC deployment, IMAC activities, hardware refreshes, and workplace technology support.
- Familiarity with conference-room technologies, collaboration tools, and event-support activities is an advantage.
- Ability to work independently, prioritize multiple tasks, and perform effectively under pressure.
- Willingness to work flexible hours when required to support business operations.
- Fluent English communication skills, both written and spoken.
- Strong interpersonal skills, customer service mindset, and ability to build effective working relationships.
- Team-oriented, proactive, and committed to delivering excellent end-user experiences.
WHY AMARIS?
At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:
- Global Diversity : Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
- Trust and Growth : With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
- Continuous Learning : Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
- Vibrant Culture : Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
- Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
Equal opportunity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
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