821 Ych Group jobs in Singapore

We are seeking a support professional to assist the sales department in coordinating with customers and transporters.

Responsibilities include preparing documents for import/export/transshipments/d/o release, verifying costs, attending to enquiries on rates/shipment tracking, and liaising with overseas agents and customers.

This role requires a minimum of 1-2 years of working experience in freight forwarding.

• Experience in freight forwarding is essential

1. Coordinate with customers and transporters
2. Prepare documents for import/export/transshipments/d/o release
3. Verify costs and attend to enquiries on rates/shipment tracking
4. Liaise with overseas agents and customers

This is an exciting opportunity to work in a dynamic industry and develop your skills in coordination and communication.

We offer a supportive work environment and opportunities for growth and development.

• Minimum 1 year working experience
• Previous experience in import/export operations or freight forwarding (preferred)
• Strong organisational skills with exceptional attention to detail
• Ability to effectively prioritise and multitask in a fast-paced environment
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office Suite and relevant software

Job Overview

• We are seeking a skilled and dedicated Freight Forwarding Coordinator to join our team.

The ideal candidate will have at least 1-2 years of relevant experience in freight forwarding operations, with a strong focus on customer service and logistical coordination.

• Handle day-to-day operations and transactions in the forwarding area, ensuring seamless communication and timely resolution of issues.
• Arrange bookings for shipping documents, including shipping orders, shipping notes, and B/Ls, maintaining accurate records and meeting deadlines.
• Ensure timely dispatch of shipping documents, guaranteeing efficient delivery and minimizing delays.

Additionally, the successful candidate will possess excellent problem-solving skills, be proactive in identifying areas for improvement, and demonstrate a commitment to delivering high-quality results in a fast-paced environment.

• Relevant experience in freight forwarding operations (at least 1-2 years)
• Excellent customer service and communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Proficiency in using software applications related to freight forwarding

A competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values innovation and teamwork.

This is a full-time position, working 5 days a week. The ideal candidate will be based in Redhill and will be responsible for coordinating freight forwarding activities across various regions.

• Respond to customer inquiries through phone, email, and other communication channels.
• Prepare and process quotations and other sales-related documents for airfreight, seafreight, logistics, and CBT.
• Generate weekly and monthly reports as required.
• Troubleshoot and resolve issues such as damaged cargo, billing discrepancies, and other logistics concerns.
• Coordinate with internal teams, including outdoor sales, operations, finance, and customer service, to ensure smooth operations.
• Support the outdoor sales team in generating new business and maintaining strong customerHandle customer inquiries via phone, email, and other communication channels.
• Prepare and process quotations and sales-related documents for airfreight, seafreight, logistics, and CBT.
• Compile and submit weekly and monthly reports as required.
• Identify and resolve issues related to damaged cargo, billing discrepancies, and other logistics concerns.
• Coordinate with internal teams, including outdoor sales, operations, finance, and customer service, to ensure seamless workflow.
• Assist the outdoor sales team in acquiring new business and maintaining existing customer relationships.

• Proactive, positive, and solutions-oriented mindset.
• Strong communication and interpersonal skills.
• Willingness to learn, adapt, and take initiative.
• Ability to work under pressure and handle overtime if needed.
• Able to work independently while collaborating effectively in a team. relationships.

• Positive, proactive, and optimistic attitude.
• Strong communication and interpersonal skills.
• Proficiency in English.
• Willingness to learn, improve, and take initiative.
• Ability to work under pressure and handle overtime when necessary.
• Capable of working independently while also being a strong team player.
• Basic knowledge of Microsoft Excel is an advantage.
• Relevant experience in customer service and the freight forwarding industry is preferred.

The role of a billing officer is pivotal in maintaining the financial stability of any organisation.

• 1. Invoicing and Billing:
• Billings are accurately generated and sent to customers or clients.
• Business processes, client agreements and payment terms dictate billing protocols.
• Billing data is reviewed for accuracy and completeness.
• Discrepancies in billing are promptly corrected.
• 2. Data Entry and Record Keeping:
• Billing information is entered into accounting systems.
• Transaction records and payment histories are meticulously maintained.
• Client and payment details are up-to-date in system databases.
• 3. Customer Service:
• Clients' billing inquiries and disputes are efficiently resolved.
• Support is provided on billing and payment issues.
• Clients are assisted with setting up payment plans or resolving invoice-related issues.
• 4. Reporting:
• Management is furnished with regular reports on billing and payment status.
• Accounts receivable balances are reconciled.
• Financial reports are prepared with accurate record-keeping.
• 5. Compliance and Auditing:
• Billing practices adhere to financial regulations, company policies and industry standards.
• Audits are supported with necessary documentation and information.

Job Overview

This role is focused on providing exceptional customer service and support for the freight forwarding process. The ideal candidate will have strong communication skills and be able to handle a high volume of shipping documents.

Key Responsibilities

• Handle full sets of shipping documents, including PSA, Customs, Tradenet, and Portnet
• Coordinate day-to-day operations and transactions in the forwarding area
• Arrange bookings for shipping documents, such as shipping orders and bills of lading
• Ensure timely dispatch of shipping documents
• Manage invoicing, insurance, credit notes, internal expenses reports, and month-end closing

Requirements

• 1-2 years of experience in freight forwarding

About This Role

This is an excellent opportunity for a detail-oriented and organized individual who is passionate about delivering top-notch customer service. If you are looking for a challenging role that offers opportunities for growth and development, then this could be the perfect fit for you.

We are seeking a skilled professional to handle shipments and manage import and export documents. This role requires strong organizational skills, attention to detail, and excellent communication abilities.

This role involves overseeing logistics operations, including processing orders and declaring permits using a company system. It also entails handling payments and courier services for customers, preparing shipping documents and coordinating with shipping lines or agents, as well as providing daily or monthly customer reports.