12 Technology Solutions jobs in Singapore

Our client is actively searching for a Senior Technology Solutions Manager to join their team

If you are a dynamic individual seeking a new career opportunity, read further

The responsibilities of this role are:

• Assist Head of Help Centre to plan, prioritize, evaluation, selection solutions and new customer service-related emerging technologies for improving the Help Centre service to users.
• Serve as the Microsoft Teams administrator for the entire university, overseeing daily operations, and developing and implementing usage and governance standards to ensure a fair, secure, and consistent framework.
• Improve workplace productivity via Microsoft 365 tools by automating mundane activities to free up staff time to focus on creative solutions, complex problem-solving, and impactful work.
• Promote and manage the use of Microsoft 365 Copilot to assist users in automating document creation, email responses, and reporting. Train employees on Copilot in Word, Excel, PowerPoint, Outlook and Teams to improve their workflows, enhance creativity, productivity, and skills through real-time intelligent assistance. Monitor Copilot adoption through usage analytics and provide training to improve user engagement.
• Lead the implementation of AI-driven automation tools to increase workplace productivity and efficiency, enhance decision-making and user experience. Automate routine IT service management (ITSM) tasks using AI and machine learning (ML).
• Leverage on AI-driven sentiment analysis to gain insights into user satisfaction and improve IT service management. Leverage on AI-driven insights to refine knowledge base content, enhance self-service options, and optimize IT workflows to reduce recurring issues.
• Lead in managing the implementation of the ITSM tool transformation project, exploring opportunities to leverage AI features to enhance operational efficiency and improve the overall user experience. Adopt AI features in analyzing support ticket content, email interactions, and chatbot conversations, hence enables proactive issue resolution and helps prioritize critical cases.
• Play a key role as Service Manager in ISO 2000 certification to ensure that IT service management processes are aligned with the ISO standard's requirements. This involves managing the service lifecycle, ensuring that processes such as incident management, problem management, and change management are effectively implemented and monitored. Additionally, he/she is tasked with ensuring compliance with ISO 2000 standards, conducting regular reviews, and driving improvements to meet both internal and external stakeholder expectations, while fostering a culture of continuous service enhancement.
• Assist in promoting and educating the SMU community to be proficient and empowered through learning via periodic electronic direct mail (eDM)/webinar/hands-on training) with the latest information.
• Provide technical support to the Technology Help Centre front line support staff.
• Assist in development and preparation of user documentation, client support procedure and workflow, and service level agreement.
• Ensure the periodic service statistics, status and operation management reports are timely generated and analyzed to identify trends in issues reported and to devise preventive solutions.
• Supervise, drive and implement quality and operational performance metrics. Monitor, analyze and report these metrics in accordance with ITIL v.4 service framework to create a proactive and highly efficient service operation.
• Assist in formulating, implementing and enforcing service standards and new support plans to ensure operational efficiency and effectiveness of the Technology Help Centre Service Desk.
• Other duties as assigned.

The ideal candidate will need to have the following qualities and experience:

• Bachelor's degree in IT or a related field, with a minimum of 7 years of relevant experience, particularly in end-user computing support and project management involving multiple stakeholders.
• Possess current knowledge of information technology concepts including hardware platforms, operating systems, technical services, security, etc.
• Strong organizational skill, ability to prioritize and multi-task in a fast-paced environment.
• Strong problem solving and analytical skill.
• Strong project management skills with a proven ability to independently oversee and execute complex projects.
• Experience in supporting of computers running Microsoft Windows, Apple Mac OS as well as mobiles devices (iOS and Android).
• Experience in delivering one-on-one and group training sessions (onsite and online) to equip end users with the knowledge and skills to effectively use systems and tools.
• Experience in managing ISO 2000 certification processes, including audits, compliance assessments, policy development, certification renewals, and collaboration with auditors and stakeholders to ensure compliance and continuous improvement.
• Experience in managing Microsoft Teams, including administration, policy development for usability and security, establishing governance frameworks, optimizing productivity, and conducting training to ensure effective adoption and integration with the Microsoft 365 ecosystem.
• Hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Change and Knowledge Management, to enhance service delivery and operational efficiency. Responsibilities include configuring and customizing ServiceNow, troubleshooting issues, collaborating with stakeholders to gather requirements, and implementing best practices to improve IT workflows. Strong analytical, problem-solving, and communication skills are essential, along with a solid understanding of ITIL principles. Prior experiences with Predictive Intelligence and Generative AI modules will be an advantage.
• Good technical knowledge of endpoint software (eg., Microsoft 365, Microsoft Copilot, Microsoft Power Automate, Email, Anti-virus, Adobe suite, web browser, etc.) and other IT infrastructure related areas (TCP/IP, LAN, Azure Active Directory, Domain).
• Experience in writing utility script such as batch/shell scripting or interpreted high level language scripting (e.g. Powershell) an added advantage.
• Good project and vendor management skill.
• Excellent interpersonal and communication skills (written and oral).
• Warm and cheerful personality with demonstrated excellence in customer service.
• Team player, result oriented and highly independent.

An exciting career awaits the right candidate Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better-whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Overview:

We are seeking a dynamic and versatile Workplace Technology Solutions Manager to lead end-to-end IoT deployments across hardware and software domains. This hybrid role comprises of several key aspects of Business Analysis, Presales, Project Management, and Operations, with additional responsibility for overseeing in-house software development. The ideal candidate will bridge business needs with technical execution, ensuring successful delivery and ongoing performance of IoT solutions.

Key Responsibilities:

Presales & Solution Design

• Collaborate with account managers and clients to understand business requirements and translate them into IoT solution designs.
• Prepare and deliver solution proposals, demos, and presentations tailored to client needs.
• Conduct feasibility assessments, including hardware compatibility, software integration, and infrastructure requirements.

Project Management

• Manage end-to-end IoT project deployments (hardware + software), including planning, scheduling, resource allocation, and risk management.
• Coordinate with vendors, contractors, and internal teams for smooth delivery.
• Ensure projects are delivered on time, within budget, and aligned with quality standards.

IoT Operations & Maintenance

• Oversee the operation and maintenance of deployed IoT systems, ensuring uptime, reliability, and performance.
• Lead troubleshooting, issue resolution, and system upgrades.
• Implement monitoring and reporting processes for ongoing system health and client satisfaction.

Stakeholder Management

• Act as the primary point of contact for clients throughout presales, delivery, and post-deployment operations.
• Align cross-functional teams (sales, project, product, operations, vendors) around client needs and project objectives.
• Provide training and handover documentation for clients and internal stakeholders.

Business Analysis & Software Development Support

• Gather, analyse, and document functional and technical requirements for in-house IoT software development.
• Serve as the bridge between business stakeholders and development teams, ensuring features align with industry use cases and client needs.
• Support backlog prioritization and sprint planning with product/engineering teams.

Qualifications

• Bachelor's degree in Computer Science/Engineering, Electrical/Electronic Engineering, Information Systems, or related field.
• BCSS certification is a plus
• PMP or Agile certifications are a plus

Skills Required

• Familiarity with software development methodologies and frameworks (Waterfall, Agile/Scrum, Kanban etc) and ability to act as a business analyst.
• Experience with software development and design tools such as Jira, BitBucket, Confluence, Figma, Miro.
• Strong knowledge of IoT hardware (sensors, gateways, networks) and IoT platforms/software (data analytics, dashboards, APIs).
• Excellent communication, client-facing, and stakeholder management skills.
• Experience with cloud platforms (Azure IoT, AWS IoT, GCP IoT).
• Knowledge of cybersecurity and compliance in IoT deployments.
• Hands-on familiarity with integration technologies (REST APIs, MQTT, BACnet, Modbus).
• Ability to work independently in hybrid hardware/software environments.

Experience Required:

• Minimum 8 years of experience in dealing with end-to-end project delivery, preferably across multiple geographies in South East Asia
• Minimum 5 years of experience in handling technical consultancy or presales
• Minimum 5 years of experience in software project management
• Preferrable to have consulting experience in reputable MNC consulting firms.
• Experience with data collection, visualisation, analytics, and reporting

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Overview:

We are seeking a dynamic and versatile Workplace Technology Solutions Managerto lead end-to-end IoT deployments across hardware and software domains. This hybrid role comprises of several key aspects of Business Analysis, Presales, Project Management, and Operations, with additional responsibility for overseeing in-house software development. The ideal candidate will bridge business needs with technical execution, ensuring successful delivery and ongoing performance of IoT solutions.

Key Responsibilities:

Presales & Solution Design

• Collaborate with account managers and clients to understand business requirements and translate them into IoT solution designs.
• Prepare and deliver solution proposals, demos, and presentations tailored to client needs.
• Conduct feasibility assessments, including hardware compatibility, software integration, and infrastructure requirements.

Project Management

• Manage end-to-end IoT project deployments (hardware + software), including planning, scheduling, resource allocation, and risk management.
• Coordinate with vendors, contractors, and internal teams for smooth delivery.
• Ensure projects are delivered on time, within budget, and aligned with quality standards.

IoT Operations & Maintenance

• Oversee the operation and maintenance of deployed IoT systems, ensuring uptime, reliability, and performance.
• Lead troubleshooting, issue resolution, and system upgrades.
• Implement monitoring and reporting processes for ongoing system health and client satisfaction.

Stakeholder Management

• Act as the primary point of contact for clients throughout presales, delivery, and post-deployment operations.
• Align cross-functional teams (sales, project, product, operations, vendors) around client needs and project objectives.
• Provide training and handover documentation for clients and internal stakeholders.

Business Analysis & Software Development Support

• Gather, analyse, and document functional and technical requirements for in-house IoT software development.
• Serve as the bridge between business stakeholders and development teams, ensuring features align with industry use cases and client needs.
• Support backlog prioritization and sprint planning with product/engineering teams.

Qualifications

• Bachelor's degree in Computer Science/Engineering, Electrical/Electronic Engineering, Information Systems, or related field.
• BCSS certification is a plus
• PMP or Agile certifications are a plus

Skills Required

• Familiarity with software development methodologies and frameworks (Waterfall, Agile/Scrum, Kanban etc) and ability to act as a business analyst.
• Experience with software development and design tools such as Jira, BitBucket, Confluence, Figma, Miro.
• Strong knowledge of IoT hardware (sensors, gateways, networks) and IoT platforms/software (data analytics, dashboards, APIs).
• Excellent communication, client-facing, and stakeholder management skills.
• Experience with cloud platforms (Azure IoT, AWS IoT, GCP IoT).
• Knowledge of cybersecurity and compliance in IoT deployments.
• Hands-on familiarity with integration technologies (REST APIs, MQTT, BACnet, Modbus).
• Ability to work independently in hybrid hardware/software environments.

Experience Required:

• Minimum 8 years of experience in dealing with end-to-end project delivery, preferably across multiple geographies in South East Asia
• Minimum 5 years of experience in handling technical consultancy or presales
• Minimum 5 years of experience in software project management
• Preferrable to have consulting experience in reputable MNC consulting firms.
• Experience with data collection, visualisation, analytics, and reporting

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Our client is actively searching for a Senior Technology Solutions Manager to join their team!

We are seeking an experienced IT leader with strong expertise in Microsoft 365, ServiceNow ITSM, and ISO 2000 frameworks.

The ideal candidate excels in driving AI-enabled automation, managing complex projects, and empowering users through training and digital adoption, delivering both technical excellence and outstanding customer service.

The responsibilities of this role are:

• Assist Head of Help Centre to plan, prioritize, evaluation, selection solutions and new customer service-related emerging technologies for improving the Help Centre service to users.
• Serve as the Microsoft Teams administrator for the entire university, overseeing daily operations, and developing and implementing usage and governance standards to ensure a fair, secure, and consistent framework.
• Improve workplace productivity via Microsoft 365 tools by automating mundane activities to free up staff time to focus on creative solutions, complex problem-solving, and impactful work.
• Promote and manage the use of Microsoft 365 Copilot to assist users in automating document creation, email responses, and reporting. Train employees on Copilot in Word, Excel, PowerPoint, Outlook and Teams to improve their workflows, enhance creativity, productivity, and skills through real-time intelligent assistance. Monitor Copilot adoption through usage analytics and provide training to improve user engagement.
• Lead the implementation of AI-driven automation tools to increase workplace productivity and efficiency, enhance decision-making and user experience. Automate routine IT service management (ITSM) tasks using AI and machine learning (ML).
• Leverage on AI-driven sentiment analysis to gain insights into user satisfaction and improve IT service management. Leverage on AI-driven insights to refine knowledge base content, enhance self-service options, and optimize IT workflows to reduce recurring issues.
• Lead in managing the implementation of the ITSM tool transformation project, exploring opportunities to leverage AI features to enhance operational efficiency and improve the overall user experience. Adopt AI features in analyzing support ticket content, email interactions, and chatbot conversations, hence enables proactive issue resolution and helps prioritize critical cases.
• Play a key role as Service Manager in ISO 2000 certification to ensure that IT service management processes are aligned with the ISO standard's requirements. This involves managing the service lifecycle, ensuring that processes such as incident management, problem management, and change management are effectively implemented and monitored. Additionally, he/she is tasked with ensuring compliance with ISO 2000 standards, conducting regular reviews, and driving improvements to meet both internal and external stakeholder expectations, while fostering a culture of continuous service enhancement.
• Assist in promoting and educating the SMU community to be proficient and empowered through learning via periodic electronic direct mail (eDM)/webinar/hands-on training) with the latest information.
• Provide technical support to the Technology Help Centre front line support staff.
• Assist in development and preparation of user documentation, client support procedure and workflow, and service level agreement.
• Ensure the periodic service statistics, status and operation management reports are timely generated and analyzed to identify trends in issues reported and to devise preventive solutions.
• Supervise, drive and implement quality and operational performance metrics. Monitor, analyze and report these metrics in accordance with ITIL v.4 service framework to create a proactive and highly efficient service operation.
• Assist in formulating, implementing and enforcing service standards and new support plans to ensure operational efficiency and effectiveness of the Technology Help Centre Service Desk.
• Other duties as assigned.

The ideal candidate will need to have the following qualities and experience:

• Bachelor's degree in IT or a related field, with a minimum of 7 years of relevant experience, particularly in end-user computing support and project management involving multiple stakeholders.
• Possess current knowledge of information technology concepts including hardware platforms, operating systems, technical services, security, etc.
• Strong organizational skill, ability to prioritize and multi-task in a fast-paced environment.
• Strong problem solving and analytical skill.
• Strong project management skills with a proven ability to independently oversee and execute complex projects.
• Experience in supporting of computers running Microsoft Windows, Apple Mac OS as well as mobiles devices (iOS and Android).
• Experience in delivering one-on-one and group training sessions (onsite and online) to equip end users with the knowledge and skills to effectively use systems and tools.
• Experience in managing ISO 2000 certification processes, including audits, compliance assessments, policy development, certification renewals, and collaboration with auditors and stakeholders to ensure compliance and continuous improvement.
• Experience in managing Microsoft Teams, including administration, policy development for usability and security, establishing governance frameworks, optimizing productivity, and conducting training to ensure effective adoption and integration with the Microsoft 365 ecosystem.
• Hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Change and Knowledge Management, to enhance service delivery and operational efficiency. Responsibilities include configuring and customizing ServiceNow, troubleshooting issues, collaborating with stakeholders to gather requirements, and implementing best practices to improve IT workflows. Strong analytical, problem-solving, and communication skills are essential, along with a solid understanding of ITIL principles. Prior experiences with Predictive Intelligence and Generative AI modules will be an advantage.
• Good technical knowledge of endpoint software (eg., Microsoft 365, Microsoft Copilot, Microsoft Power Automate, Email, Anti-virus, Adobe suite, web browser, etc.) and other IT infrastructure related areas (TCP/IP, LAN, Azure Active Directory, Domain).
• Experience in writing utility script such as batch/shell scripting or interpreted high level language scripting (e.g. Powershell) an added advantage.
• Good project and vendor management skill.
• Excellent interpersonal and communication skills (written and oral).
• Warm and cheerful personality with demonstrated excellence in customer service.
• Team player, result oriented and highly independent.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Job Summary:

The Project Coordinator will support the planning, execution, and delivery of workplace technology projects aimed at improving business environments through the deployment of IT solutions, collaboration tools, and smart workplace technologies. This role involves coordinating between cross-functional teams, tracking project progress, managing documentation, and ensuring timely communication with stakeholders.

Key Responsibilities:

• Assist Project Managers in the planning and implementation of workplace technology initiatives, including software rollouts, hardware installations, and infrastructure upgrades.
• Coordinate day-to-day project activities, ensuring tasks are completed on time and within scope.
• Maintain project schedules, track milestones, deliverables, and dependencies using project management tools.
• Facilitate communication between technical teams, vendors, clients, and business stakeholders.
• Prepare and distribute project documentation such as meeting minutes, status reports, risk logs, and action items.
• Monitor project budgets, resource allocation, and procurement processes related to technology solutions.
• Identify potential project risks or issues and escalate to project leads with recommendations.
• Support testing, deployment, and post-implementation review processes to ensure solutions meet business requirements.
• Organize and coordinate training sessions or workshops for end-users on new workplace technologies.
• Ensure compliance with company policies, industry standards, and security protocols throughout project lifecycles.

Required Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field preferred.
• 2+ years experience in project coordination or management, ideally within IT or technology services.
• Familiarity with workplace technology solutions such as collaboration platforms (Microsoft Teams, Zoom), device management, network infrastructure, or smart office systems.
• Proficient in project management software (e.g., Microsoft Project, Jira, Asana).
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across diverse teams and manage multiple stakeholders.
• Basic understanding of IT infrastructure, software deployment, and change management processes.
• Problem-solving mindset and attention to detail.

Why Join us

• Opportunities to work on regional projects with global brands.
• Exposure to multinational clients, cross-border teams, and cutting-edge technology.
• Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.
• Team-oriented culture that encourages collaboration and continuous learning.
• Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.
• A booming industry with the rise of hybrid workspaces and smart office solutions.
• Competitive performance-based bonuses and salary increments.
• Comprehensive benefits including unlimited general practitioner (GP) visits, hospitalization and specialist coverage, birthday leave, menstrual leave, and more.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Overview

The Technical Project Manager Lead works closely with their manager and may lead a team of one or more

individuals, but it is not required. This position is designed to use Project Management expertise and technical skills

of the individual to train and/or mentor team members, assign and execute initiatives that improve automation within production teams across the company, and find creative solutions when issues arise. They also serve as the

escalation point in their region for all technology issues, ideas, improvements, and utilization.

A successful Technical Project Manager Lead is a highly organized and flexible team player who thrives in a

landscape of ever-changing priorities. They are self-motivated to learn, curious, and seek out production

inefficiencies that can be automated and streamlined using our internal technology while also being an expert in the

translation industry and the company's technology products.

Description

Management

• May manage one or more Project Managers within the Technology Solutions team by developing and keeping track of the assigned team's yearly/quarterly goals, holding biweekly 1:1s, and handling yearly performance reviews
• Serve as a mentor to one or more Project Managers across different Production verticals or within the
• Technology Solutions team to expand reach of technical knowledge across the company by coaching and developing existing employees
• Provide instruction, guidance, and feedback on assigned team's projects and progress
• Support problem-solving, resolution, and decision-making skills within assigned team
• Oversee project plans, centralize team documentation, and track financial details of assigned team
• Participate in managerial-level planning for the future, provide input on team efficiency improvements and status updates of your team to your supervisor
• Develop and foster a culture of innovation and continuous improvement and growth within assigned team

Project Management

• Manage and oversee large, long range, or multiple complex projects to improve automation and efficiency within our production teams using our company technology
• Serve as regional escalation point for all technology issues, ideas, improvements, and utilization

Planning

• Create detailed project plans, set goals, and develop plans to meet those goals. Organize meetings to discuss progress with various teams and communicate with interested parties or key stakeholders
• Collaborate with implementation Project Managers (PMs) within Technology Solutions team to roll out projects and initiatives as required
• Work with designated project team to decide when to pivot project plans as needed, adjusting timelines and tasks accordingly based on user or key stakeholder feedback

Execution

• Monitor project progress and set deadlines, and use project management tools to track performance
• Test new setups, report bugs, request improvements, and independently follow up until successful
  implementation is complete

Evaluation and Feedback

• Evaluate project performance and conduct risk assessments
• Measure success and effectiveness of new technology features and initiatives using various metrics, including cost and timeline savings and markup trends, and use this information to drive future improvements and development

Department Efficiencies

• Effectively liaise with other departments that are essential parts of project workflow to increase overall efficiency in Production (e.g., Internal Linguists, Desktop Publishing, etc.)
• Work to streamline production processes using technology and general best practices with focus on designing new workflows, features, and processes
• Gain expert knowledge of all production technologies and new products as they become available, acting as the project or product lead for information regarding usage of new versions and features
• Make recommendations to department Team Leads and Managers across Production hubs on ways to improve/streamline any processes as part of TransPerfect's commitment to continual improvement

Product Management

• During development and post-product release, collect and evaluate Production and Vendor feedback and provide information Senior or Lead PMs
• Attend weekly development sessions with the Product Managers for all GlobalLink suite products and re-cap, actively participating in feature roadmap planning, and providing re-caps of action items where necessary
• Consistently provide constructive feedback to all stakeholders in the software and process development cycle
• Collaborate with implementation PMs, developers, and key stakeholders to identify problems and creatively think of workarounds and alternative solutions when critical issues arise during development cycle and post release
• Research current trends in the localization industry, with a specific focus on technology developments to gain insight into TransPerfect's competitive landscape

Training

• Train Production and Vendor (and Sales where necessary) users of TransPerfect technologies, focusing on
• newly developed features and processes
• Create clear instructions for all Production and Vendor users and update as new improvements, processes, and features are rolled out
• Work independently to set up training sessions for new processes within the initiatives assigned
  Be involved with training of new employees as needed

Other

• Attend trade shows/conferences/client meetings, as needed
• Proactively learn about TransPerfect's clients and their industries to fully understand the context in which the technology is being utilized
  Complete any other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

Required Skills

• Expert communication skills (both written and verbal) in English
• Ability to think both technically and pragmatically
• Superior organization and time management
• Mastery of problem-solving/critical thinking skills
• Accomplished collaboration in a group setting
• Remain calm and logical under high-urgency situations, and maintain focus on core capacities
• Maintain professionalism, and result-orientation in all situations, especially under pressure and tight deadlines
  An exemplary team player with a flexible and creative approach

Required Experience

• Minimum Bachelor's degree or its equivalent
• Minimum 4+ years Project Management experience

Are you an experienced and motivated Sales Manager and do you want to leave your mark on the global energy industry? If so, we want to hear from you

Your position

In your new position as Senior Telecom Sales Manager in the Technology Solutions division, you will be a valuable member of the dedicated sales team whose mission is to become the preferred supplier for our clients within the offshore energy industry.

The role is ideal for a technically strong candidate who have more than 10 years proven experience leading complex sales cycles in a global, multicultural environment.

Your place of work will be in Singapore, a location strategically important for the energy market.

Your tasks & responsibilities

As a Senior Telecom Sales Manager, you will be responsible for driving strategic B2B project sales in the Oil & Gas sector or related industries, achieving and surpassing targets through strong relationship management, market insight, and technical expertise. Above all, your work will make a real change for the global energy sector.

Your tasks will include but are not limited to:

• Develop and implement strategic sales plans to achieve or surpass targets within your allocated area of responsibility.
• Collaborating with internal and external stakeholders to ensure success of the sales process.
• Manage, cultivate, and expand our network of partners and agents to build a robust sales funnel.
• Maintain and update CRM system with accurate information, including new contacts, meeting minutes, and project status updates.
• Prepare sales documents, ensuring compliance with client requirements and company standards.
• Provide regular and accurate sales forecasts to optimize resource allocation and project planning.
• Stay up-to-date on market trends and competitor activities, adapting strategies for maximum impact.
• Represent Semco Maritime at relevant national and regional trade exhibitions, cultivating new business opportunities.
• Take on additional responsibilities as assigned by the Vice President, Sales

Your profile & qualifications

We are looking for dynamic and results-oriented personality with a strong entrepreneurial spirit with excellent time management and organizational skills, with the ability to prioritize multiple tasks effectively

To succeed in this position, we imagine that you have:

• Good understanding of the competitive market and landscape.
• Excellent communication and presentation and negotiation skills, with the ability to build rapport and trust with clients and partners.
• Negotiation and deal-closing skills, coupled with the ability to handle complex projects and tight deadlines.
• Analytical mindset with proficiency in CRM system.
• Fluency in English, with additional language skills a plus.
• High level of independency
• A personality that operates efficiently both in a commercial and technical environment, and across different (business) cultures
• Preferred experience in the Asia Pacific and Middle East is preferred; however, candidates with relevant global experience will also be considered.

Welcome to Semco Maritime

At Semco Maritime, we create change. For people. For projects. And for the global energy sector. With us, you will join a community of over 2.500 of the most dedicated thinkers and doers in the energy industry who are driving real change and making their own personal mark on the global energy landscape.

While everyone knows why the energy transition is vital, we are concerned with the journey. How to get there. By providing the answers needed to make change real. Because we believe that global energy ambitions can only be realized through hard work and clever pragmatic solutions. This is what we do. This is what we invite you to participate in.

Safety is at the core of everything we do, and we are committed to protecting our people, partners, and the planet as we work towards a sustainable energy future.

So yes, working for us will change the energy sector – and may well change you too.

Care to join the movement?

Change. With us.

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Description:

• While this is a BA role in IT department, we are looking at senior BA or Product Owner who has the knowledge and experience to conceptualize and drive Product Development in the Corporate Syndication loan origination/processing domain.
• It will also include ongoing, long term product roadmap for continuous enhancement of the platform
• To be able to effectively and efficiently engage business to understand their business strategy and product requirement and propose a build & implementation strategy that can meet their needs
• Proposed a design process flow that will drive usage and adoption of the platform
• Play a consultant role to business to come out with multiple options for solutions and initiatives
• Ensure harmony and compatibility of proposed solution with existing systems and new technology stack
• To be able to elicit requirements from business to ensure completeness and no ambiguity
• Coordinate internal/business review and get business signoff for the project cost, plan and various specifications.
• Have access to market intelligence and is aware of regulatory requirements and trends of loans/
• Be the bridge between Business and System Delivery team during solution and all phases of SDLC and/or Agile/SCRUM sprints/delivery.

Key Roles and Responsibilities:

• To engage and assist business managers and end users to articulate requirements
• Elicit requirements, prioritise and analyse requests, design business processes, workflows and user interfaces, review of functional specifications and data mapping templates
• Work with System Delivery and Project Office as well as other internal IT departments, IS and vendor to arrive at optimal solutions for the Business with compliances to Bank's standards, policies and guidelines
• Able to translate technical designs and jargons into terms that business can understand and associate
• Prepare / review test scenarios and test cases, support test utility team for SIT, support user for UAT and other related activities to ensure business needs are met
• Ensure gaps in deliverables are identified early and addressed effectively
• Ensure Business stakeholders' expectations are met
• Provide thought leadership within own area of responsibility and BA profession within the bank
• Provide SME support to extended IT teams such as EDW by articulating requirements
• Provide support to architecture committee and project teams to ensure that target operating models are progressing in line with the preferred strategic architecture / chosen architectures

Requirement:

• At least 5 years of relevant business analysis experience in financial services environment, preferably in area of corporate syndication loan end-to-end processing involved in originating, managing, and closing a syndicated loan.
• Possess end to end business knowledge of syndication processing all the way from credit proposition initiation via loan origination system to facility, collateral implementation and consolidated limits management.
• Strong analytical skills with the ability to assimilate information quickly and gain consensus from multiple stakeholders when required
• Good oral and written communication skills, including documentation and presentation skills
• Comfortable communicating across business divisions and levels of seniority
• Strong team player with the ability to take ownership and deliver independently
• Able to work under pressure with tight deadlines and/or multiple projects
• Strong interpersonal skills required to liaise with other subject matter experts to problem solving issues or generating ideas
• Experience and ability to work in a culturally diverse and geographically distributed team
• Experience in negotiation and conflict resolution
• Possess initiative, drive and excellent attention to detail
• Good cross product knowledge
• Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Overview

The Technical Project Manager Lead works closely with their manager and may lead a team of one or more

individuals, but it is not required. This position is designed to use Project Management expertise and technical skills

of the individual to train and/or mentor team members, assign and execute initiatives that improve automation within production teams across the company, and find creative solutions when issues arise. They also serve as the

escalation point in their region for all technology issues, ideas, improvements, and utilization.

A successful Technical Project Manager Lead is a highly organized and flexible team player who thrives in a

landscape of ever-changing priorities. They are self-motivated to learn, curious, and seek out production

inefficiencies that can be automated and streamlined using our internal technology while also being an expert in the

translation industry and the company's technology products.

Description

Management

• May manage one or more Project Managers within the Technology Solutions team by developing and keeping track of the assigned team's yearly/quarterly goals, holding biweekly 1:1s, and handling yearly performance reviews
• Serve as a mentor to one or more Project Managers across different Production verticals or within the
• Technology Solutions team to expand reach of technical knowledge across the company by coaching and developing existing employees
• Provide instruction, guidance, and feedback on assigned team's projects and progress
• Support problem-solving, resolution, and decision-making skills within assigned team
• Oversee project plans, centralize team documentation, and track financial details of assigned team
• Participate in managerial-level planning for the future, provide input on team efficiency improvements and status updates of your team to your supervisor
• Develop and foster a culture of innovation and continuous improvement and growth within assigned team

Project Management

• Manage and oversee large, long range, or multiple complex projects to improve automation and efficiency within our production teams using our company technology
• Serve as regional escalation point for all technology issues, ideas, improvements, and utilization

Planning

• Create detailed project plans, set goals, and develop plans to meet those goals. Organize meetings to discuss progress with various teams and communicate with interested parties or key stakeholders
• Collaborate with implementation Project Managers (PMs) within Technology Solutions team to roll out projects and initiatives as required
• Work with designated project team to decide when to pivot project plans as needed, adjusting timelines and tasks accordingly based on user or key stakeholder feedback

Execution

• Monitor project progress and set deadlines, and use project management tools to track performance
• Test new setups, report bugs, request improvements, and independently follow up until successful
• implementation is complete

Evaluation and Feedback

• Evaluate project performance and conduct risk assessments
• Measure success and effectiveness of new technology features and initiatives using various metrics, including cost and timeline savings and markup trends, and use this information to drive future improvements and development

Department Efficiencies

• Effectively liaise with other departments that are essential parts of project workflow to increase overall efficiency in Production (e.g., Internal Linguists, Desktop Publishing, etc.)
• Work to streamline production processes using technology and general best practices with focus on designing new workflows, features, and processes
• Gain expert knowledge of all production technologies and new products as they become available, acting as the project or product lead for information regarding usage of new versions and features
• Make recommendations to department Team Leads and Managers across Production hubs on ways to improve/streamline any processes as part of TransPerfect's commitment to continual improvement

Product Management

• During development and post-product release, collect and evaluate Production and Vendor feedback and provide information Senior or Lead PMs
• Attend weekly development sessions with the Product Managers for all GlobalLink suite products and re-cap, actively participating in feature roadmap planning, and providing re-caps of action items where necessary
• Consistently provide constructive feedback to all stakeholders in the software and process development cycle
• Collaborate with implementation PMs, developers, and key stakeholders to identify problems and creatively think of workarounds and alternative solutions when critical issues arise during development cycle and post release
• Research current trends in the localization industry, with a specific focus on technology developments to gain insight into TransPerfect's competitive landscape

Training

• Train Production and Vendor (and Sales where necessary) users of TransPerfect technologies, focusing on
• newly developed features and processes
• Create clear instructions for all Production and Vendor users and update as new improvements, processes, and features are rolled out
• Work independently to set up training sessions for new processes within the initiatives assigned
• Be involved with training of new employees as needed

Other

• Attend trade shows/conferences/client meetings, as needed
• Proactively learn about TransPerfect's clients and their industries to fully understand the context in which the technology is being utilized
• Complete any other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

Required Skills

• Expert communication skills (both written and verbal) in English
• Ability to think both technically and pragmatically
• Superior organization and time management
• Mastery of problem-solving/critical thinking skills
• Accomplished collaboration in a group setting
• Remain calm and logical under high-urgency situations, and maintain focus on core capacities
• Maintain professionalism, and result-orientation in all situations, especially under pressure and tight deadlines
• An exemplary team player with a flexible and creative approach

Required Experience

• Minimum Bachelor's degree or its equivalent
• Minimum 4+ years Project Management experience