33 Technology Solutions jobs in Singapore

Our client is actively searching for a Senior Technology Solutions Manager to join their team

If you are a dynamic individual seeking a new career opportunity, read further

The responsibilities of this role are:

• Assist Head of Help Centre to plan, prioritize, evaluation, selection solutions and new customer service-related emerging technologies for improving the Help Centre service to users.
• Serve as the Microsoft Teams administrator for the entire university, overseeing daily operations, and developing and implementing usage and governance standards to ensure a fair, secure, and consistent framework.
• Improve workplace productivity via Microsoft 365 tools by automating mundane activities to free up staff time to focus on creative solutions, complex problem-solving, and impactful work.
• Promote and manage the use of Microsoft 365 Copilot to assist users in automating document creation, email responses, and reporting. Train employees on Copilot in Word, Excel, PowerPoint, Outlook and Teams to improve their workflows, enhance creativity, productivity, and skills through real-time intelligent assistance. Monitor Copilot adoption through usage analytics and provide training to improve user engagement.
• Lead the implementation of AI-driven automation tools to increase workplace productivity and efficiency, enhance decision-making and user experience. Automate routine IT service management (ITSM) tasks using AI and machine learning (ML).
• Leverage on AI-driven sentiment analysis to gain insights into user satisfaction and improve IT service management. Leverage on AI-driven insights to refine knowledge base content, enhance self-service options, and optimize IT workflows to reduce recurring issues.
• Lead in managing the implementation of the ITSM tool transformation project, exploring opportunities to leverage AI features to enhance operational efficiency and improve the overall user experience. Adopt AI features in analyzing support ticket content, email interactions, and chatbot conversations, hence enables proactive issue resolution and helps prioritize critical cases.
• Play a key role as Service Manager in ISO 2000 certification to ensure that IT service management processes are aligned with the ISO standard's requirements. This involves managing the service lifecycle, ensuring that processes such as incident management, problem management, and change management are effectively implemented and monitored. Additionally, he/she is tasked with ensuring compliance with ISO 2000 standards, conducting regular reviews, and driving improvements to meet both internal and external stakeholder expectations, while fostering a culture of continuous service enhancement.
• Assist in promoting and educating the SMU community to be proficient and empowered through learning via periodic electronic direct mail (eDM)/webinar/hands-on training) with the latest information.
• Provide technical support to the Technology Help Centre front line support staff.
• Assist in development and preparation of user documentation, client support procedure and workflow, and service level agreement.
• Ensure the periodic service statistics, status and operation management reports are timely generated and analyzed to identify trends in issues reported and to devise preventive solutions.
• Supervise, drive and implement quality and operational performance metrics. Monitor, analyze and report these metrics in accordance with ITIL v.4 service framework to create a proactive and highly efficient service operation.
• Assist in formulating, implementing and enforcing service standards and new support plans to ensure operational efficiency and effectiveness of the Technology Help Centre Service Desk.
• Other duties as assigned.

The ideal candidate will need to have the following qualities and experience:

• Bachelor's degree in IT or a related field, with a minimum of 7 years of relevant experience, particularly in end-user computing support and project management involving multiple stakeholders.
• Possess current knowledge of information technology concepts including hardware platforms, operating systems, technical services, security, etc.
• Strong organizational skill, ability to prioritize and multi-task in a fast-paced environment.
• Strong problem solving and analytical skill.
• Strong project management skills with a proven ability to independently oversee and execute complex projects.
• Experience in supporting of computers running Microsoft Windows, Apple Mac OS as well as mobiles devices (iOS and Android).
• Experience in delivering one-on-one and group training sessions (onsite and online) to equip end users with the knowledge and skills to effectively use systems and tools.
• Experience in managing ISO 2000 certification processes, including audits, compliance assessments, policy development, certification renewals, and collaboration with auditors and stakeholders to ensure compliance and continuous improvement.
• Experience in managing Microsoft Teams, including administration, policy development for usability and security, establishing governance frameworks, optimizing productivity, and conducting training to ensure effective adoption and integration with the Microsoft 365 ecosystem.
• Hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Change and Knowledge Management, to enhance service delivery and operational efficiency. Responsibilities include configuring and customizing ServiceNow, troubleshooting issues, collaborating with stakeholders to gather requirements, and implementing best practices to improve IT workflows. Strong analytical, problem-solving, and communication skills are essential, along with a solid understanding of ITIL principles. Prior experiences with Predictive Intelligence and Generative AI modules will be an advantage.
• Good technical knowledge of endpoint software (eg., Microsoft 365, Microsoft Copilot, Microsoft Power Automate, Email, Anti-virus, Adobe suite, web browser, etc.) and other IT infrastructure related areas (TCP/IP, LAN, Azure Active Directory, Domain).
• Experience in writing utility script such as batch/shell scripting or interpreted high level language scripting (e.g. Powershell) an added advantage.
• Good project and vendor management skill.
• Excellent interpersonal and communication skills (written and oral).
• Warm and cheerful personality with demonstrated excellence in customer service.
• Team player, result oriented and highly independent.

An exciting career awaits the right candidate Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better-whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Overview:

We are seeking a dynamic and versatile Workplace Technology Solutions Manager to lead end-to-end IoT deployments across hardware and software domains. This hybrid role comprises of several key aspects of Business Analysis, Presales, Project Management, and Operations, with additional responsibility for overseeing in-house software development. The ideal candidate will bridge business needs with technical execution, ensuring successful delivery and ongoing performance of IoT solutions.

Key Responsibilities:

Presales & Solution Design

• Collaborate with account managers and clients to understand business requirements and translate them into IoT solution designs.
• Prepare and deliver solution proposals, demos, and presentations tailored to client needs.
• Conduct feasibility assessments, including hardware compatibility, software integration, and infrastructure requirements.

Project Management

• Manage end-to-end IoT project deployments (hardware + software), including planning, scheduling, resource allocation, and risk management.
• Coordinate with vendors, contractors, and internal teams for smooth delivery.
• Ensure projects are delivered on time, within budget, and aligned with quality standards.

IoT Operations & Maintenance

• Oversee the operation and maintenance of deployed IoT systems, ensuring uptime, reliability, and performance.
• Lead troubleshooting, issue resolution, and system upgrades.
• Implement monitoring and reporting processes for ongoing system health and client satisfaction.

Stakeholder Management

• Act as the primary point of contact for clients throughout presales, delivery, and post-deployment operations.
• Align cross-functional teams (sales, project, product, operations, vendors) around client needs and project objectives.
• Provide training and handover documentation for clients and internal stakeholders.

Business Analysis & Software Development Support

• Gather, analyse, and document functional and technical requirements for in-house IoT software development.
• Serve as the bridge between business stakeholders and development teams, ensuring features align with industry use cases and client needs.
• Support backlog prioritization and sprint planning with product/engineering teams.

Qualifications

• Bachelor's degree in Computer Science/Engineering, Electrical/Electronic Engineering, Information Systems, or related field.
• BCSS certification is a plus
• PMP or Agile certifications are a plus

Skills Required

• Familiarity with software development methodologies and frameworks (Waterfall, Agile/Scrum, Kanban etc) and ability to act as a business analyst.
• Experience with software development and design tools such as Jira, BitBucket, Confluence, Figma, Miro.
• Strong knowledge of IoT hardware (sensors, gateways, networks) and IoT platforms/software (data analytics, dashboards, APIs).
• Excellent communication, client-facing, and stakeholder management skills.
• Experience with cloud platforms (Azure IoT, AWS IoT, GCP IoT).
• Knowledge of cybersecurity and compliance in IoT deployments.
• Hands-on familiarity with integration technologies (REST APIs, MQTT, BACnet, Modbus).
• Ability to work independently in hybrid hardware/software environments.

Experience Required:

• Minimum 8 years of experience in dealing with end-to-end project delivery, preferably across multiple geographies in South East Asia
• Minimum 5 years of experience in handling technical consultancy or presales
• Minimum 5 years of experience in software project management
• Preferrable to have consulting experience in reputable MNC consulting firms.
• Experience with data collection, visualisation, analytics, and reporting

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Overview:

We are seeking a dynamic and versatile Workplace Technology Solutions Managerto lead end-to-end IoT deployments across hardware and software domains. This hybrid role comprises of several key aspects of Business Analysis, Presales, Project Management, and Operations, with additional responsibility for overseeing in-house software development. The ideal candidate will bridge business needs with technical execution, ensuring successful delivery and ongoing performance of IoT solutions.

Key Responsibilities:

Presales & Solution Design

• Collaborate with account managers and clients to understand business requirements and translate them into IoT solution designs.
• Prepare and deliver solution proposals, demos, and presentations tailored to client needs.
• Conduct feasibility assessments, including hardware compatibility, software integration, and infrastructure requirements.

Project Management

• Manage end-to-end IoT project deployments (hardware + software), including planning, scheduling, resource allocation, and risk management.
• Coordinate with vendors, contractors, and internal teams for smooth delivery.
• Ensure projects are delivered on time, within budget, and aligned with quality standards.

IoT Operations & Maintenance

• Oversee the operation and maintenance of deployed IoT systems, ensuring uptime, reliability, and performance.
• Lead troubleshooting, issue resolution, and system upgrades.
• Implement monitoring and reporting processes for ongoing system health and client satisfaction.

Stakeholder Management

• Act as the primary point of contact for clients throughout presales, delivery, and post-deployment operations.
• Align cross-functional teams (sales, project, product, operations, vendors) around client needs and project objectives.
• Provide training and handover documentation for clients and internal stakeholders.

Business Analysis & Software Development Support

• Gather, analyse, and document functional and technical requirements for in-house IoT software development.
• Serve as the bridge between business stakeholders and development teams, ensuring features align with industry use cases and client needs.
• Support backlog prioritization and sprint planning with product/engineering teams.

Qualifications

• Bachelor's degree in Computer Science/Engineering, Electrical/Electronic Engineering, Information Systems, or related field.
• BCSS certification is a plus
• PMP or Agile certifications are a plus

Skills Required

• Familiarity with software development methodologies and frameworks (Waterfall, Agile/Scrum, Kanban etc) and ability to act as a business analyst.
• Experience with software development and design tools such as Jira, BitBucket, Confluence, Figma, Miro.
• Strong knowledge of IoT hardware (sensors, gateways, networks) and IoT platforms/software (data analytics, dashboards, APIs).
• Excellent communication, client-facing, and stakeholder management skills.
• Experience with cloud platforms (Azure IoT, AWS IoT, GCP IoT).
• Knowledge of cybersecurity and compliance in IoT deployments.
• Hands-on familiarity with integration technologies (REST APIs, MQTT, BACnet, Modbus).
• Ability to work independently in hybrid hardware/software environments.

Experience Required:

• Minimum 8 years of experience in dealing with end-to-end project delivery, preferably across multiple geographies in South East Asia
• Minimum 5 years of experience in handling technical consultancy or presales
• Minimum 5 years of experience in software project management
• Preferrable to have consulting experience in reputable MNC consulting firms.
• Experience with data collection, visualisation, analytics, and reporting

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Our client is actively searching for a
Senior Technology Solutions Manager
to join their team!
We are seeking an experienced IT leader with strong expertise in Microsoft 365, ServiceNow ITSM, and ISO 2000 frameworks.
The ideal candidate excels in driving AI-enabled automation, managing complex projects, and empowering users through training and digital adoption, delivering both technical excellence and outstanding customer service.
Responsibilities
Assist Head of Help Centre to plan, prioritize, evaluation, selection solutions and new customer service‐related emerging technologies for improving the Help Centre service to users.
Serve as the Microsoft Teams administrator for the entire university, overseeing daily operations, and developing and implementing usage and governance standards to ensure a fair, secure, and consistent framework.
Improve workplace productivity via Microsoft 365 tools by automating mundane activities to free up staff time to focus on creative solutions, complex problem‐solving, and impactful work.
Promote and manage the use of Microsoft 365 Copilot to assist users in automating document creation, email responses, and reporting. Train employees on Copilot in Word, Excel, PowerPoint, Outlook and Teams to improve their workflows, enhance creativity, productivity, and skills through real‐time intelligent assistance. Monitor Copilot adoption through usage analytics and provide training to improve user engagement.
Lead the implementation of AI-driven automation tools to increase workplace productivity and efficiency, enhance decision‐making and user experience. Automate routine IT service management (ITSM) tasks using AI and machine learning (ML).
Leverage AI‐driven sentiment analysis to gain insights into user satisfaction and improve IT service management. Leverage AI‐driven insights to refine knowledge base content, enhance self‐service options, and optimize IT workflows to reduce recurring issues.
Lead in managing the implementation of the ITSM tool transformation project, exploring opportunities to leverage AI features to enhance operational efficiency and improve the overall user experience. Adopt AI features in analyzing support ticket content, email interactions, and chatbot conversations, hence enabling proactive issue resolution and helping prioritize critical cases.
Play a key role as Service Manager in ISO 2000 certification to ensure that IT service management processes are aligned with the ISO standard's requirements. This involves managing the service lifecycle, ensuring that processes such as incident management, problem management, and change management are effectively implemented and monitored. Additionally, ensure compliance with ISO 2000 standards, conduct regular reviews, and drive improvements to meet both internal and external stakeholder expectations, while fostering a culture of continuous service enhancement.
Assist in promoting and educating the community within the University to be proficient and empowered through learning via periodic electronic direct mail (E‐DM)/webinar/hands‐on training with the latest information.
Provide technical support to the Technology Help Centre front line support staff.
Assist in development and preparation of user documentation, client support procedure and workflow, and service level agreement.
Ensure the periodic service statistics, status and operation management reports are timely generated and analyzed to identify trends in issues reported and to devise preventive solutions.
Supervise, drive and implement quality and operational performance metrics. Monitor, analyze and report these metrics in accordance with ITIL v.4 service framework to create a proactive and highly efficient service operation.
Assist in formulating, implementing and enforcing service standards and new support plans to ensure operational efficiency and effectiveness of the Technology Help Centre Service Desk.
Other duties as assigned.
Qualifications
Bachelor's degree in IT or a related field, with a minimum of 7 years of relevant experience, particularly in end‐user computing support and project management involving multiple stakeholders.
Possess current knowledge of information technology concepts including hardware platforms, operating systems, technical services, security, etc.
Strong organizational skill, ability to prioritize and multi‐task in a fast‐paced environment.
Strong problem solving and analytical skill.
Strong project management skills with a proven ability to independently oversee and execute complex projects.
Experience in supporting computers running Microsoft Windows, Apple Mac OS as well as mobile devices (iOS and Android).
Experience in delivering one‐on‐one and group training sessions (onsite and online) to equip end users with the knowledge and skills to effectively use systems and tools.
Experience in managing ISO 2000 certification processes, including audits, compliance assessments, policy development, certification renewals, and collaboration with auditors and stakeholders to ensure compliance and continuous improvement.
Experience in managing Microsoft Teams, including administration, policy development for usability and security, establishing governance frameworks, optimizing productivity, and conducting training to ensure effective adoption and integration with the Microsoft 365 ecosystem.
Hands‐on experience with ServiceNow ITSM modules, including Incident, Problem, Change and Knowledge Management, to enhance service delivery and operational efficiency. Responsibilities include configuring and customizing ServiceNow, troubleshooting issues, collaborating with stakeholders to gather requirements, and implementing best practices to improve IT workflows. Strong analytical, problem‐solving, and communication skills are essential, along with a solid understanding of ITIL principles. Prior experiences with Predictive Intelligence and Generative AI modules will be an advantage.
Good technical knowledge of endpoint software (e.g., Microsoft 365, Microsoft Copilot, Microsoft Power Automate, Email, Anti‐virus, Adobe suite, web browser, etc.) and other IT infrastructure related areas (TCP/IP, LAN, Azure Active Directory, Domain).
Experience in writing utility script such as batch/shell scripting or interpreted high level language scripting (e.g. Powershell) an added advantage.
Good project and vendor management skill.
Excellent interpersonal and communication skills (written and oral).
Warm and cheerful personality with demonstrated excellence in customer service.
Team player, result oriented and highly independent.
Job Location(s): Central (eg: Chinatown, Raffles Place, River Valley, Orchard, Novena)
Consultant In Charge: Christina Tin
EA Reg. No.: R
Company EA License No.: 07C3481
#J-18808-Ljbffr

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Overview:
We are seeking a dynamic and versatile Workplace Technology Solutions Manager to lead end-to-end IoT deployments across hardware and software domains. This hybrid role comprises of several key aspects of Business Analysis, Presales, Project Management, and Operations, with additional responsibility for overseeing in-house software development. The ideal candidate will bridge business needs with technical execution, ensuring successful delivery and ongoing performance of IoT solutions.

Key Responsibilities:

Presales & Solution Design

• Collaborate with account managers and clients to understand business requirements and translate them into IoT solution designs.
• Prepare and deliver solution proposals, demos, and presentations tailored to client needs.
• Conduct feasibility assessments, including hardware compatibility, software integration, and infrastructure requirements.

Project Management

• Manage end-to-end IoT project deployments (hardware + software), including planning, scheduling, resource allocation, and risk management.
• Coordinate with vendors, contractors, and internal teams for smooth delivery.
• Ensure projects are delivered on time, within budget, and aligned with quality standards.

IoT Operations & Maintenance

• Oversee the operation and maintenance of deployed IoT systems, ensuring uptime, reliability, and performance.
• Lead troubleshooting, issue resolution, and system upgrades.
• Implement monitoring and reporting processes for ongoing system health and client satisfaction.

Stakeholder Management

• Act as the primary point of contact for clients throughout presales, delivery, and post-deployment operations.
• Align cross-functional teams (sales, project, product, operations, vendors) around client needs and project objectives.
• Provide training and handover documentation for clients and internal stakeholders.

Business Analysis & Software Development Support

• Gather, analyse, and document functional and technical requirements for in-house IoT software development.
• Serve as the bridge between business stakeholders and development teams, ensuring features align with industry use cases and client needs.
• Support backlog prioritization and sprint planning with product/engineering teams.

Qualifications

• Bachelor’s degree in Computer Science/Engineering, Electrical/Electronic Engineering, Information Systems, or related field.
• BCSS certification is a plus
• PMP or Agile certifications are a plus

Skills Required

• Familiarity with software development methodologies and frameworks (Waterfall, Agile/Scrum, Kanban etc) and ability to act as a business analyst.
• Experience with software development and design tools such as Jira, BitBucket, Confluence, Figma, Miro.
• Strong knowledge of IoT hardware (sensors, gateways, networks) and IoT platforms/software (data analytics, dashboards, APIs).
• Excellent communication, client-facing, and stakeholder management skills.
• Experience with cloud platforms (Azure IoT, AWS IoT, GCP IoT).
• Knowledge of cybersecurity and compliance in IoT deployments.
• Hands-on familiarity with integration technologies (REST APIs, MQTT, BACnet, Modbus).
• Ability to work independently in hybrid hardware/software environments.

Experience Required:

• Minimum 8 years of experience in dealing with end-to-end project delivery, preferably across multiple geographies in South East Asia
• Minimum 5 years of experience in handling technical consultancy or presales
• Minimum 5 years of experience in software project management
• Preferrable to have consulting experience in reputable MNC consulting firms.
• Experience with data collection, visualisation, analytics, and reporting

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Our client is actively searching for a Senior Technology Solutions Manager to join their team!

We are seeking an experienced IT leader with strong expertise in Microsoft 365, ServiceNow ITSM, and ISO 2000 frameworks.

The ideal candidate excels in driving AI-enabled automation, managing complex projects, and empowering users through training and digital adoption, delivering both technical excellence and outstanding customer service.

The responsibilities of this role are:

• Assist Head of Help Centre to plan, prioritize, evaluation, selection solutions and new customer service-related emerging technologies for improving the Help Centre service to users.
• Serve as the Microsoft Teams administrator for the entire university, overseeing daily operations, and developing and implementing usage and governance standards to ensure a fair, secure, and consistent framework.
• Improve workplace productivity via Microsoft 365 tools by automating mundane activities to free up staff time to focus on creative solutions, complex problem-solving, and impactful work.
• Promote and manage the use of Microsoft 365 Copilot to assist users in automating document creation, email responses, and reporting. Train employees on Copilot in Word, Excel, PowerPoint, Outlook and Teams to improve their workflows, enhance creativity, productivity, and skills through real-time intelligent assistance. Monitor Copilot adoption through usage analytics and provide training to improve user engagement.
• Lead the implementation of AI-driven automation tools to increase workplace productivity and efficiency, enhance decision-making and user experience. Automate routine IT service management (ITSM) tasks using AI and machine learning (ML).
• Leverage on AI-driven sentiment analysis to gain insights into user satisfaction and improve IT service management. Leverage on AI-driven insights to refine knowledge base content, enhance self-service options, and optimize IT workflows to reduce recurring issues.
• Lead in managing the implementation of the ITSM tool transformation project, exploring opportunities to leverage AI features to enhance operational efficiency and improve the overall user experience. Adopt AI features in analyzing support ticket content, email interactions, and chatbot conversations, hence enables proactive issue resolution and helps prioritize critical cases.
• Play a key role as Service Manager in ISO 2000 certification to ensure that IT service management processes are aligned with the ISO standard's requirements. This involves managing the service lifecycle, ensuring that processes such as incident management, problem management, and change management are effectively implemented and monitored. Additionally, he/she is tasked with ensuring compliance with ISO 2000 standards, conducting regular reviews, and driving improvements to meet both internal and external stakeholder expectations, while fostering a culture of continuous service enhancement.
• Assist in promoting and educating the SMU community to be proficient and empowered through learning via periodic electronic direct mail (eDM)/webinar/hands-on training) with the latest information.
• Provide technical support to the Technology Help Centre front line support staff.
• Assist in development and preparation of user documentation, client support procedure and workflow, and service level agreement.
• Ensure the periodic service statistics, status and operation management reports are timely generated and analyzed to identify trends in issues reported and to devise preventive solutions.
• Supervise, drive and implement quality and operational performance metrics. Monitor, analyze and report these metrics in accordance with ITIL v.4 service framework to create a proactive and highly efficient service operation.
• Assist in formulating, implementing and enforcing service standards and new support plans to ensure operational efficiency and effectiveness of the Technology Help Centre Service Desk.
• Other duties as assigned.

The ideal candidate will need to have the following qualities and experience:

• Bachelor's degree in IT or a related field, with a minimum of 7 years of relevant experience, particularly in end-user computing support and project management involving multiple stakeholders.
• Possess current knowledge of information technology concepts including hardware platforms, operating systems, technical services, security, etc.
• Strong organizational skill, ability to prioritize and multi-task in a fast-paced environment.
• Strong problem solving and analytical skill.
• Strong project management skills with a proven ability to independently oversee and execute complex projects.
• Experience in supporting of computers running Microsoft Windows, Apple Mac OS as well as mobiles devices (iOS and Android).
• Experience in delivering one-on-one and group training sessions (onsite and online) to equip end users with the knowledge and skills to effectively use systems and tools.
• Experience in managing ISO 2000 certification processes, including audits, compliance assessments, policy development, certification renewals, and collaboration with auditors and stakeholders to ensure compliance and continuous improvement.
• Experience in managing Microsoft Teams, including administration, policy development for usability and security, establishing governance frameworks, optimizing productivity, and conducting training to ensure effective adoption and integration with the Microsoft 365 ecosystem.
• Hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Change and Knowledge Management, to enhance service delivery and operational efficiency. Responsibilities include configuring and customizing ServiceNow, troubleshooting issues, collaborating with stakeholders to gather requirements, and implementing best practices to improve IT workflows. Strong analytical, problem-solving, and communication skills are essential, along with a solid understanding of ITIL principles. Prior experiences with Predictive Intelligence and Generative AI modules will be an advantage.
• Good technical knowledge of endpoint software (eg., Microsoft 365, Microsoft Copilot, Microsoft Power Automate, Email, Anti-virus, Adobe suite, web browser, etc.) and other IT infrastructure related areas (TCP/IP, LAN, Azure Active Directory, Domain).
• Experience in writing utility script such as batch/shell scripting or interpreted high level language scripting (e.g. Powershell) an added advantage.
• Good project and vendor management skill.
• Excellent interpersonal and communication skills (written and oral).
• Warm and cheerful personality with demonstrated excellence in customer service.
• Team player, result oriented and highly independent.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

• This position is for Office of Integrated Information Technology Services. (IITS)
• Assist Head of Help Centre to plan, prioritize, evaluation, selection solutions and new customer service-related emerging technologies for improving the Help Centre service to users.
• Serve as the Microsoft Teams administrator for the entire university, overseeing daily operations, and developing and implementing usage and governance standards to ensure a fair, secure, and consistent framework.
• Improve workplace productivity via Microsoft 365 tools by automating mundane activities to free up staff time to focus on creative solutions, complex problem-solving, and impactful work.
• Promote and manage the use of Microsoft 365 Copilot to assist users in automating document creation, email responses, and reporting. Train employees on Copilot in Word, Excel, PowerPoint, Outlook and Teams to improve their workflows, enhance creativity, productivity, and skills through real-time intelligent assistance. Monitor Copilot adoption through usage analytics and provide training to improve user engagement.
• Lead the implementation of AI-driven automation tools to increase workplace productivity and efficiency, enhance decision-making and user experience. Automate routine IT service management (ITSM) tasks using AI and machine learning (ML).
• Leverage on AI-driven sentiment analysis to gain insights into user satisfaction and improve IT service management. Leverage on AI-driven insights to refine knowledge base content, enhance self-service options, and optimize IT workflows to reduce recurring issues.
• Lead in managing the implementation of the ITSM tool transformation project, exploring opportunities to leverage AI features to enhance operational efficiency and improve the overall user experience. Adopt AI features in analyzing support ticket content, email interactions, and chatbot conversations, hence enables proactive issue resolution and helps prioritize critical cases.
• Play a key role as Service Manager in ISO 2000 certification to ensure that IT service management processes are aligned with the ISO standard's requirements. This involves managing the service lifecycle, ensuring that processes such as incident management, problem management, and change management are effectively implemented and monitored. Additionally, he/she is tasked with ensuring compliance with ISO 2000 standards, conducting regular reviews, and driving improvements to meet both internal and external stakeholder expectations, while fostering a culture of continuous service enhancement.
• Assist in promoting and educating the SMU community to be proficient and empowered through learning via periodic electronic direct mail (eDM)/webinar/hands-on training) with the latest information.
• Provide technical support to the Technology Help Centre front line support staff.
• Assist in development and preparation of user documentation, client support procedure and workflow, and service level agreement.
• Ensure the periodic service statistics, status and operation management reports are timely generated and analyzed to identify trends in issues reported and to devise preventive solutions.
• Supervise, drive and implement quality and operational performance metrics. Monitor, analyze and report these metrics in accordance with ITIL v.4 service framework to create a proactive and highly efficient service operation.
• Assist in formulating, implementing and enforcing service standards and new support plans to ensure operational efficiency and effectiveness of the Technology Help Centre Service Desk.
• Other duties as assigned.

Qualifications

• Bachelor's degree in IT or a related field, with a minimum of 7 years of relevant experience, particularly in end-user computing support and project management involving multiple stakeholders.
• Possess current knowledge of information technology concepts including hardware platforms, operating systems, technical services, security, etc.
• Strong organizational skill, ability to prioritize and multi-task in a fast-paced environment.
• Strong problem solving and analytical skill.
• Strong project management skills with a proven ability to independently oversee and execute complex projects.
• Experience in supporting of computers running Microsoft Windows, Apple Mac OS as well as mobiles devices (iOS and Android).
• Experience in delivering one-on-one and group training sessions (onsite and online) to equip end users with the knowledge and skills to effectively use systems and tools.
• Experience in managing ISO 2000 certification processes, including audits, compliance assessments, policy development, certification renewals, and collaboration with auditors and stakeholders to ensure compliance and continuous improvement.
• Experience in managing Microsoft Teams, including administration, policy development for usability and security, establishing governance frameworks, optimizing productivity, and conducting training to ensure effective adoption and integration with the Microsoft 365 ecosystem.
• Hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Change and Knowledge Management, to enhance service delivery and operational efficiency. Responsibilities include configuring and customizing ServiceNow, troubleshooting issues, collaborating with stakeholders to gather requirements, and implementing best practices to improve IT workflows. Strong analytical, problem-solving, and communication skills are essential, along with a solid understanding of ITIL principles. Prior experiences with Predictive Intelligence and Generative AI modules will be an advantage.
• Good technical knowledge of endpoint software (eg., Microsoft 365, Microsoft Copilot, Microsoft Power Automate, Email, Anti-virus, Adobe suite, web browser, etc.) and other IT infrastructure related areas (TCP/IP, LAN, Azure Active Directory, Domain).
• Experience in writing utility script such as batch/shell scripting or interpreted high level language scripting (e.g. Powershell) an added advantage.
• Good project and vendor management skill.
• Excellent interpersonal and communication skills (written and oral).
• Warm and cheerful personality with demonstrated excellence in customer service.
• Team player, result oriented and highly independent.

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Job Summary:

The Project Coordinator will support the planning, execution, and delivery of workplace technology projects aimed at improving business environments through the deployment of IT solutions, collaboration tools, and smart workplace technologies. This role involves coordinating between cross-functional teams, tracking project progress, managing documentation, and ensuring timely communication with stakeholders.

Key Responsibilities:

• Assist Project Managers in the planning and implementation of workplace technology initiatives, including software rollouts, hardware installations, and infrastructure upgrades.
• Coordinate day-to-day project activities, ensuring tasks are completed on time and within scope.
• Maintain project schedules, track milestones, deliverables, and dependencies using project management tools.
• Facilitate communication between technical teams, vendors, clients, and business stakeholders.
• Prepare and distribute project documentation such as meeting minutes, status reports, risk logs, and action items.
• Monitor project budgets, resource allocation, and procurement processes related to technology solutions.
• Identify potential project risks or issues and escalate to project leads with recommendations.
• Support testing, deployment, and post-implementation review processes to ensure solutions meet business requirements.
• Organize and coordinate training sessions or workshops for end-users on new workplace technologies.
• Ensure compliance with company policies, industry standards, and security protocols throughout project lifecycles.

Required Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field preferred.
• 2+ years experience in project coordination or management, ideally within IT or technology services.
• Familiarity with workplace technology solutions such as collaboration platforms (Microsoft Teams, Zoom), device management, network infrastructure, or smart office systems.
• Proficient in project management software (e.g., Microsoft Project, Jira, Asana).
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across diverse teams and manage multiple stakeholders.
• Basic understanding of IT infrastructure, software deployment, and change management processes.
• Problem-solving mindset and attention to detail.

Why Join us

• Opportunities to work on regional projects with global brands.
• Exposure to multinational clients, cross-border teams, and cutting-edge technology.
• Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.
• Team-oriented culture that encourages collaboration and continuous learning.
• Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.
• A booming industry with the rise of hybrid workspaces and smart office solutions.
• Competitive performance-based bonuses and salary increments.
• Comprehensive benefits including unlimited general practitioner (GP) visits, hospitalization and specialist coverage, birthday leave, menstrual leave, and more.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.
Job Summary:
The Project Coordinator will support the planning, execution, and delivery of workplace technology projects aimed at improving business environments through the deployment of IT solutions, collaboration tools, and smart workplace technologies. This role involves coordinating between cross-functional teams, tracking project progress, managing documentation, and ensuring timely communication with stakeholders.
Key Responsibilities:
Assist Project Managers in the planning and implementation of workplace technology initiatives, including software rollouts, hardware installations, and infrastructure upgrades.
Coordinate day-to-day project activities, ensuring tasks are completed on time and within scope.
Maintain project schedules, track milestones, deliverables, and dependencies using project management tools.
Facilitate communication between technical teams, vendors, clients, and business stakeholders.
Prepare and distribute project documentation such as meeting minutes, status reports, risk logs, and action items.
Monitor project budgets, resource allocation, and procurement processes related to technology solutions.
Identify potential project risks or issues and escalate to project leads with recommendations.
Support testing, deployment, and post-implementation review processes to ensure solutions meet business requirements.
Organize and coordinate training sessions or workshops for end-users on new workplace technologies.
Ensure compliance with company policies, industry standards, and security protocols throughout project lifecycles.
Bachelor’s degree in Business Administration, Information Technology, or related field preferred.
2+ years experience in project coordination or management, ideally within IT or technology services.
Familiarity with workplace technology solutions such as collaboration platforms (Microsoft Teams, Zoom), device management, network infrastructure, or smart office systems.
Proficient in project management software (e.g., Microsoft Project, Jira, Asana).
Strong organizational skills with the ability to manage multiple tasks and deadlines.
Excellent verbal and written communication skills.
Ability to work collaboratively across diverse teams and manage multiple stakeholders.
Basic understanding of IT infrastructure, software deployment, and change management processes.
Problem-solving mindset and attention to detail.
Why Join us
Opportunities to work on regional projects with global brands.
Exposure to multinational clients, cross-border teams, and cutting-edge technology.
Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.
Team-oriented culture that encourages collaboration and continuous learning.
Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.
A booming industry with the rise of hybrid workspaces and smart office solutions.
Competitive performance-based bonuses and salary increments.
Comprehensive benefits including unlimited general practitioner (GP) visits, hospitalization and specialist coverage, birthday leave, menstrual leave, and more.
DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
#J-18808-Ljbffr