142 Store Supervisor jobs in Singapore

RESPONSIBILITIES AND DUTIES

Store performance and monitoring

• Monitor and analyse performance data and make any necessary adjustments to drive commercial success within assigned store area
• Allocate resources and organize processes within assigned area to drive efficiency and productivity in a variety of situations
• Share best practices to drive the overall store team performance

Self/team management: People development

• Lead team to meet or exceed customer expectations at all times
• Use advanced Category expertise to drive sales and customer loyalty in assigned area

Self/team management: Training

• Coach and motivate individuals within assigned area to maximize their performance
• Support the recruitment, on boarding and training of store team members
• Guide and train all team members within assigned area on Foundational and Seasonal Brand and product knowledge

Store management – Merchandising

• Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in assigned area

Store management – Operations

• Manage merchandise delivery processing on the same day it arrives
• Keep an organized stockroom and direct sales floor replenishment to ensure assigned areas and/or the entire store's complete product offer is immediately available and easily accessible to customers in a consistent basis
• Execute all applicable loss prevention procedures
• Maintain a safe and productive shopping and working environment

Customer Service

• Be a role model for customer service and meeting or exceeding customers' expectations
• Supervise and coordinate the team to ensure all customers receive an optimal service level at all times

Any other duties which may assign to you from time to time

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): customer service, communication, good leadership
• Preferably Executive specialized in Sales - Retail/General or equivalent.

We are looking for an organized, proactive, and customer-oriented Store Supervisor to oversee daily operations at our convenience stall. The ideal candidate will be responsible for managing store activities, ensuring stock availability, providing excellent customer service, and leading a small team of staff. As the Store Supervisor, you will play a key role in maintaining store standards, handling cash transactions, and ensuring that customers have a smooth shopping experience.

• Daily Store Operations :

Oversee the daily operations of the convenience stall to ensure smooth and efficient service.

Open and close the store as per schedule, ensuring all security protocols are followed.
- Team Supervision :

Supervise, train, and motivate a small team of staff to ensure high levels of productivity and customer service.

Schedule shifts and monitor staff performance, providing constructive feedback where necessary.
- Customer Service :

Ensure that customers receive exceptional service and resolve any complaints or issues promptly.

Greet customers, assist with product selections, and provide information about promotions or new products.
- Inventory and Stock Management :

Monitor stock levels and place orders to replenish products as needed.

Ensure that the store shelves are well-stocked, organized, and attractive to customers.

Conduct regular stock checks and maintain proper inventory records.
- Cash Handling and Sales Transactions :

Oversee the cash register, ensuring accurate transactions and balancing cash drawers at the end of the day.

Handle cash, credit card payments, and process refunds or exchanges as needed.
- Store Cleanliness and Safety :

Maintain a clean and organized store environment, adhering to health and safety standards.

Ensure all store equipment is well-maintained and working properly.
- Reporting :

Prepare daily, weekly, and monthly sales reports.

Report any incidents, customer feedback, or issues to the Store Manager

• Education :

Minimum of O-Level or equivalent. Higher qualifications in Retail or Business Management is a plus. Experience :

At least 1-2 years of experience in a retail or customer service environment, with supervisory experience preferred.
- Skills and Competencies :

Strong leadership and interpersonal skills.

Excellent communication skills in English (ability to speak other languages is a plus).

Ability to work under pressure and manage time effectively.

Basic knowledge of cash handling and POS systems.

Familiarity with inventory management and retail operations is a plus.

Key Responsibilities:

1. Inventory & Stock Management

• Maintain accurate records of spares in the store.

• Ensure proper receipt, storage, and issuance of spare parts and materials as per company procedures.

• Conduct regular stock checks, cycle counts, and annual inventory audits.

• Monitor stock levels and initiate timely reordering of critical spares.

• Manage slow-moving and obsolete inventory, providing recommendations for disposal or reuse.

• Continuous Improvement of existing inventory management systems.

• Conduct annual stock take as per accounting requirements

2. Store Operations & Housekeeping

• Supervise day-to-day store operations, ensuring materials are organized, labelled, and stored safely.

• Implement proper handling, preservation, and storage of sensitive spares (e.g., bearings, electrical/electronic parts).

• Maintain proper housekeeping, 5S standards, and compliance with safety requirements.

• Ensure proper documentation (Goods Receipt, Goods Issue Slips, Return Notes, Gate pass).

3. Coordination & Support

• Work closely with the Maintenance team to ensure availability of required spares for preventive and corrective maintenance.

• Coordinate with Procurement and Vendors for delivery and warranty claims.

• Support shutdown/turnaround activities by ensuring availability and staging of spares.

4. System & Reporting

• Update and manage GSAP /ZOHO /Other ERP system for all inventory transactions.

• Generate stock consumption reports, monthly KPI reports, and variance reports.

• Track and control spare parts cost, ensuring budget compliance.

5. Leadership & Supervision (for Supervisor role)

• Supervise store personnel and contractors, ensuring work discipline and compliance.

• Provide training and guidance to store staff on inventory control and safe material handling.

• Ensure adherence to company policies, quality standards, and audit requirements.

Qualifications & Requirements:

• Diploma or ITE in Mechanical, Electrical, Industrial Engineering, or a related field.

• 3–5 years of relevant experience in maintenance stores, warehouse operations, or inventory management.

• Familiarity with spare parts related to rotating equipment, instrumentation, and electrical systems is an added advantage.

• Experience using ERP systems (e.g., SAP, Oracle) is preferred.

• Strong organizational skills with attention to documentation and reporting accuracy.

• Knowledge of safe material handling practices; possession of a forklift license is a plus.

• Demonstrates a high level of responsibility, attention to detail, and the ability to work well in a team environment.

Key Responsibilities

• Receive, check, and verify all invoices and delivery orders to ensure accuracy in cost and quantities.

• Update daily invoices, including inter-outlet/store issues and transfers of food and beverage inventories.

• Liaise with Purchasing on price variances or unmatched purchase orders.

• Submit all invoices and delivery orders promptly to Accounts Payable.

• Maintain proper and up-to-date stock records for all inventory items.

• Conduct monthly stock takes and investigate discrepancies between actual counts and book balances.

• Prepare requested items for outlet staff self-collection and ensure proper tracking via the CheckSCM inventory system.

• Carry out additional duties assigned by the Head of Finance.

Requirements

• GCE 'O' Level or ITE equivalent and minimum 3 years' of relevant experience in a similar role, preferably in the hospitality industry

• Strong understanding of store operations and inventory systems

• PC literate with knowledge in inventory tracking software

• Familiarity with hospitality operations is a plus

• Pleasant personality and a team player

• Diligent and willing to learn

• Able to work independently and take initiative

Enjoy a wide range of benefits when you join our vibrant team:

• Flexible benefits up to $
• 13-month AWS and performance bonus
• Healthcare coverage
• Comprehensive leave schemes
• Transport to/from Sixth Avenue MRT
  Duty meals

We regret that only shortlisted candidates will be notified

As Retail Supervisor, you are the customer service specialist of the store. You take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.

You engage in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels and handles order fulfilment processes for customers in store. You enjoy working in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you also serve as the ambassador of the organisation, is a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

Job Description

• Handle the daily operations of the store
• Responsible for financial performance of the store, including profit & loss and implement appropriate cost control measures
• Manage the store's budget and forecasts to meet or exceed management expectations
• Maximize profitability of the stores
• Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Provide efficient and professional service to customers
• Drive operational efficiencies of the store by providing operational leadership in support of the organization's service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team members to ensure maximum utilization of manpower allocated
• Handle all store's administrative duties and any ad-hoc duties from store managers from time to time

Job Requirements

• Minimum of 2 years management experience in Food & Beverage industry
• Excellent communication & interpersonal skills
• Possess good organizational and management skills
• Possess good working attitude

• Daily Store Operations:
  Oversee the daily operations of the convenience stall to ensure smooth and efficient service.
  Open and close the store as per schedule, ensuring all security protocols are followed.
• Team Supervision:
  Supervise, train, and motivate a small team of staff to ensure high levels of productivity and customer service.
  Schedule shifts and monitor staff performance, providing constructive feedback where necessary.
• Customer Service:
  Ensure that customers receive exceptional service and resolve any complaints or issues promptly.
  Greet customers, assist with product selections, and provide information about promotions or new products.
• Inventory and Stock Management:
  Monitor stock levels and place orders to replenish products as needed.
  Ensure that the store shelves are well-stocked, organized, and attractive to customers.
  Conduct regular stock checks and maintain proper inventory records.
• Cash Handling and Sales Transactions:
  Oversee the cash register, ensuring accurate transactions and balancing cash drawers at the end of the day.
  Handle cash, credit card payments, and process refunds or exchanges as needed.
• Store Cleanliness and Safety:
  Maintain a clean and organized store environment, adhering to health and safety standards.
  Ensure all store equipment is well-maintained and working properly.
• Reporting:
  Prepare daily, weekly, and monthly sales reports.
  Report any incidents, customer feedback, or issues to the Store Manager

• Education:
  Minimum of O-Level or equivalent. Higher qualifications in Retail or Business Management is a plus.Experience:
  At least 1-2 years of experience in a retail or customer service environment, with supervisory experience preferred.
• Skills and Competencies:
  Strong leadership and interpersonal skills.
  Excellent communication skills in English (ability to speak other languages is a plus).
  Ability to work under pressure and manage time effectively.
  Basic knowledge of cash handling and POS systems.
  Familiarity with inventory management and retail operations is a plus.

• Flexible benefits up to $
• 13-month AWS and performance bonus
• Healthcare coverage
• Comprehensive leave schemes
• Transport to/from Sixth Avenue MRT
• Duty meals