Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

Singapore, Singapore Singapore Airlines

Posted 17 days ago

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Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

Join to apply for the Customer Service Officer - Singapore Airlines Service Centre at ION Orchard role at Singapore Airlines

Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

Join to apply for the Customer Service Officer - Singapore Airlines Service Centre at ION Orchard role at Singapore Airlines

Job Description

Job Description

The successful candidate will be part of SIA's Sales & Marketing Division.

Key Responsibilities Include

  • Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include:
    • Attending to general enquiries
    • Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)
    • Handling membership related transactions
  • Assist in backroom administrative functions and other ad-hoc duties if necessary
  • He/She will be rostered for shifts within the daily operating hours of 9am to 6:30pm, including weekends and public holidays, on a rotational basis
Requirements

  • Minimum of NITEC/Higher NITEC or equivalent
  • Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantage.
  • Working knowledge in Microsoft Office
  • Possess good verbal and written communication skills and customer service attributes
  • A team player and a quick learner
  • Able to adapt quickly in response to changes and have the ability to handle work stress
  • Training in essential customer service, transactional skills and systems will be provided

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Airlines and Aviation

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Flight Operations Manager

Singapore, Singapore EMBRAER ASIA PACIFIC PTE. LTD.

Posted 17 days ago

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Job Description

Embraer Asia Pacific is seeking to recruit a Flight Operations Manager for the Asia Pacific region.

Responsibilities:

Reporting to the Services and Support Manager, you are responsible for supporting all activities related to flight operation services & support as well as to improve customers’ flight expertise, operation safety standard and achieve high customer satisfaction for the Asia Pacific region. You will maximize opportunities for flight operation services to contribute to the company’s overall services and support revenue.

You will be responsible for the following but not limited to:

  • Develop and implement processes for the activities of flight operations following the lean philosophy and Embraer Excellence in Customer Experience.
  • Promote and stimulate operators to participate in the annual EOC, EEOC and F2F meetings to streamline communication, and improve operators’ knowledge and flight safety conditions.
  • Support Embraer Air Safety Representative in issues related to Air Safety and Embraer produced aircrafts (ESOM Meetings and incident / accident investigation).
  • Conduct new aircraft flight operation EIS (Entry Into Services) for the Asia Pacific region, assuring the accomplishment of contractual obligations related to flight operations support and services.
  • Keep all the flight licenses and medical certificates updated (applicable for different authorities if necessary, e.g. ANAC, FAA and CAAC).
  • Establish and develop good relationship with the various Civil Aviation Authorities to guarantee a healthy and safe operation environment.
  • Develop a high level flight operation standard for operations and training of the Embraer products and services.

Desired Skills and Experience

We are seeking to hire a professional with a Bachelor in Aviation, Engineering or related fields and has a valid Pilot License with Type Rating.

Requirements:

  • Has at least 7 years of experience in flight operations, airlines, OEM pilot instructor or OEM flight operations engineer.
  • Has Pilot-in-Command (PIC) experience for Embraer Products.
  • Results and customer oriented.
  • Able to build and maintain interpersonal relationships.
  • Excellent communication skills.
  • Availability for international travels (50%).
  • Fluent in English.
  • Proficient in Portuguese (for communication with Headquarters office in Brazil).
  • Proficient in Microsoft Office.
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Flight Operations Specialist

Singapore, Singapore beBeeAirTraffic

Posted today

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Job Description

Job Summary

The Air Traffic Control Officer plays a critical role in ensuring the safe and efficient movement of air traffic.

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Flight Operations Manager

Singapore, Singapore EMBRAER ASIA PACIFIC PTE. LTD.

Posted today

Job Viewed

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Job Description

Embraer Asia Pacific is seeking to recruit a Flight Operations Manager for the Asia Pacific region.
Responsibilities:
Reporting to the Services and Support Manager, you are responsible for supporting all activities related to flight operation services & support as well as to improve customers' flight expertise, operation safety standard and achieve high customer satisfaction for the Asia Pacific region. You will maximize opportunities for flight operation services to contribute to the company's overall services and support revenue.
You will be responsible for the following but not limited to:
  • Develop and implement processes for the activities of flight operations following the lean philosophy and Embraer Excellence in Customer Experience.
  • Promote and stimulate operators to participate in the annual EOC, EEOC and F2F meetings to streamline communication, and improve operators' knowledge and flight safety conditions.
  • Support Embraer Air Safety Representative in issues related to Air Safety and Embraer produced aircrafts (ESOM Meetings and incident / accident investigation).
  • Conduct new aircraft flight operation EIS (Entry Into Services) for the Asia Pacific region, assuring the accomplishment of contractual obligations related to flight operations support and services.
  • Keep all the flight licenses and medical certificates updated (applicable for different authorities if necessary, e.g. ANAC, FAA and CAAC).
  • Establish and develop good relationship with the various Civil Aviation Authorities to guarantee a healthy and safe operation environment.
  • Develop a high level flight operation standard for operations and training of the Embraer products and services.
Desired Skills and Experience
We are seeking to hire a professional with a Bachelor in Aviation, Engineering or related fields and has a valid Pilot License with Type Rating.
Requirements:
  • Has at least 7 years of experience in flight operations, airlines, OEM pilot instructor or OEM flight operations engineer.
  • Has Pilot-in-Command (PIC) experience for Embraer Products.
  • Results and customer oriented.
  • Able to build and maintain interpersonal relationships.
  • Excellent communication skills.
  • Availability for international travels (50%).
  • Fluent in English.
  • Proficient in Portuguese (for communication with Headquarters office in Brazil).
  • Proficient in Microsoft Office.
This advertiser has chosen not to accept applicants from your region.

Flight Operations Manager

Singapore, Singapore EMBRAER ASIA PACIFIC PTE. LTD.

Posted today

Job Viewed

Tap Again To Close

Job Description

Roles & Responsibilities

Embraer Asia Pacific is seeking to recruit a Flight Operations Manager for the Asia Pacific region.

Responsibilities:

Reporting to the Services and Support Manager, you are responsible for supporting all activities related to flight operation services & support as well as to improve customers' flight expertise, operation safety standard and achieve high customer satisfaction for the Asia Pacific region. You will maximize opportunities for flight operation services to contribute to the company's overall services and support revenue.

You will be responsible for the following but not limited to:

  • Develop and implement processes for the activities of flight operations following the lean philosophy and Embraer Excellence in Customer Experience.
  • Promote and stimulate operators to participate in the annual EOC, EEOC and F2F meetings to streamline communication, and improve operators' knowledge and flight safety conditions.
  • Support Embraer Air Safety Representative in issues related to Air Safety and Embraer produced aircrafts (ESOM Meetings and incident / accident investigation).
  • Conduct new aircraft flight operation EIS (Entry Into Services) for the Asia Pacific region, assuring the accomplishment of contractual obligations related to flight operations support and services.
  • Keep all the flight licenses and medical certificates updated (applicable for different authorities if necessary, e.g. ANAC, FAA and CAAC).
  • Establish and develop good relationship with the various Civil Aviation Authorities to guarantee a healthy and safe operation environment.
  • Develop a high level flight operation standard for operations and training of the Embraer products and services.

Desired Skills and Experience

We are seeking to hire a professional with a Bachelor in Aviation, Engineering or related fields and has a valid Pilot License with Type Rating.

Requirements:

  • Has at least 7 years of experience in flight operations, airlines, OEM pilot instructor or OEM flight operations engineer.
  • Has Pilot-in-Command (PIC) experience for Embraer Products.
  • Results and customer oriented.
  • Able to build and maintain interpersonal relationships.
  • Excellent communication skills.
  • Availability for international travels (50%).
  • Fluent in English.
  • Proficient in Portuguese (for communication with Headquarters office in Brazil).
  • Proficient in Microsoft Office.
Tell employers what skills you have

Excellent Communication Skills
Microsoft Office
Aviation
Customer Experience
Flight Operations
Civil Aviation
Commercial Aviation
Flight Safety
Aircraft
Customer Oriented
Customer Service
Excellent Interpersonal Communication Skills
Type Rating
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Chief Flight Operations Specialist

Singapore, Singapore beBeeFlightOperationsManager

Posted today

Job Viewed

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Job Description

We are seeking a highly skilled professional to lead our flight operations services and support in the Asia Pacific region.

Key Responsibilities:
  • Develop and implement efficient processes for flight operations, adhering to lean philosophy and industry excellence standards.
  • Promote active participation in annual meetings to enhance communication, improve knowledge sharing, and maintain flight safety standards.
  • Collaborate with the air safety representative on issues related to air safety and Embraer aircrafts, ensuring compliance with regulatory requirements.
  • Conduct new aircraft entry into service for the Asia Pacific region, guaranteeing contractual obligations are met.
  • Maintain valid flight licenses and medical certificates for all relevant authorities.
  • Establish and foster strong relationships with civil aviation authorities to ensure a safe and healthy operational environment.
  • Develop high-level flight operation standards for training and operations of Embraer products and services.

Requirements:

  • Bachelor's degree in Aviation, Engineering or related fields.
  • Valid Pilot License with Type Rating.
  • No less than 7 years of experience in flight operations, airlines, OEM pilot instructor, or OEM flight operations engineer.
  • Pilot-in-Command (PIC) experience for Embraer Products.
  • Results-driven professional with excellent communication skills.
  • Able to build and maintain effective interpersonal relationships.
  • Fluent in English.
  • Proficient in Portuguese for communication with Headquarters office in Brazil.
  • Proficient in Microsoft Office.
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Flight Operations Team Leader, Singapore

Singapore, Singapore Skyports Deliveries Limited

Posted 17 days ago

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Job Description

Flight Operations Team Leader, Singapore

Job Title: Flight Operations Team Leader

About Us

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.

Our business is split into two key areas:

  • Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.
  • Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role

As a Team Leader at Skyports, you will play a crucial role in our flight operations team. You will be responsible for operating our advanced drone systems for various services, including drone delivery, surveying, and surveillance. Your expertise in remote piloting, adherence to aviation regulations, and commitment to safety will contribute to the successful execution of our missions. You will collaborate closely with cross-functional teams, contribute to the development of operational procedures, and provide valuable insights and recommendations based on post-flight analysis.

Responsibilities

  • Operational Management and Safety Oversight

a) Accountability for Team Output: Ensure the highest standards of safety and performance in training and operations

b) Team Readiness: Confirm that all team members are fully trained, qualified, and ready for their tasks

c) Equipment and Gear: Ensure team members are properly equipped for tasks in varying conditions

  • Operational Planning and Execution

a) Flight Planning: Execute detailed flight planning based on Skyports’ best practises and aircraft documentation

b) Infrastructure Oversight: Supervise the setup and safety of Takeoff and Landing Points (TOLPs), assigning Hub Operator (HO) leads to each

c) Weather Briefings: Conduct daily meteorological briefings to inform the team of environmental conditions

d) Team Brief: Conduct daily (start and end of day) pre-deployment and operational briefs

  • Maintenance and Technical Assurance

a) Fleet Serviceability: Oversee aircraft airworthiness, ensuring maintenance meets Skyports standards

b) Maintenance Supervision: Direct maintenance activities, up to levels 1 and 2, if qualified

  • Documentation and Compliance

a) Record Keeping: Maintain accurate operational records on platforms like Centrik, ensuring timely compliance with documentation protocols

b) Regulatory Adherence: Enforce strict adherence to Standard Operating Procedures (SOPs), aviation regulations, and laws

  • Communication and Reporting

a) Communication Protocols: Manage team communication channels for effectiveness and proper use

b) Incident Reporting: Oversee the prompt submission of occurrence reports by team members

  • Resource and Fatigue Management

a) Resource Planning: Manage team resource allocation for optimal utilisation and to prevent overextension

b) Fatigue Monitoring: Monitor team fatigue levels and human factors to ensure overall well-being

  • Operational Competency

a) Personal Proficiency: Maintain currency and competency on at least one Unmanned Aerial System (UAS) platform

b) Operational Familiarity: Stay familiar with all operational areas to be ready to act as a qualified remote pilot

  • Visitor Management and Briefing

a) Visitor Induction: Provide comprehensive safety briefings to visitors, outlining operational hazards and emergency procedures

Qualifications

  • Regulatory Certifications

a) Hold a valid Unmanned Aircraft Pilot License (UAPL) Multi-rotor, up to 25kg

b) Familiarity with Singapore Air Navigation Order (ANO) and CAAS UAS regulatory requirements

  • Technical Competency

a) Proficiency in flight planning tools, mission software, and UAS platforms used by the organisation

b) Familiarity with basic maintenance procedures, fleet documentation, and airworthiness assurance

  • Operational Readiness

a) Ability to manage end-to-end field operations, including TOLP setup, crew briefings, and stakeholder communication

b) Capable of responding to in-field issues, making real-time decisions, and managing unforeseen disruptions

  • Soft Skills

a) Ability to monitor fatigue, manage resources and maintain team morale and cohesion

b) Effective communication skills, both written and verbal, to collaborate with internal teams and clients

c) Self-motivated with a keen eye for detail and a commitment to delivering exceptional results

d) Excellent problem-solving skills and the ability to make quick decisions in dynamic situations

  • Others

a) Hold a valid Class 3 driver’s license

  • Minimum of 3-5 years of experience in UAS operations, with strong record of safety and effective deployments
  • Prior experience in tea leadership or supervisory roles in drone operations or aviation-related environments
  • Demonstrate experience in mission planning, risk assessment, Concept of Operations (ConOps) development and safety management
  • Flexibility to travel domestically and internationally for up to 8 weeks at a time to conduct on-site operations or training
  • Familiarity with flight operations management platforms

Summary

The Team Leader is responsible for the overall safety, performance, and readiness of their team during training and operations, including all personnel and equipment both in the air and on the ground. This role oversees flight and operational planning, ensures team competency and equipment preparedness, and maintains strict compliance with safety protocols, SOPs, and aviation regulations.

The Team Leader is also expected to manage stakeholders on-site, respond to operational challenges with sound judgment, and ensure clear communication throughout. Additional responsibilities include maintenance oversight, resource allocation, fatigue monitoring, documentation, and maintaining proficiency on at least one UAS platform. This role is critical to ensuring mission success, stakeholder confidence, and operational integrity.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in an innovative and growing industry.
  • A collaborative and dynamic work environment with ample opportunities for professional development.
  • Flexible working arrangements and a supportive team culture.

How to Apply:

If you’re passionate about drones and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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