Key Account Management Senior Expert APAC

Singapore, Singapore $90000 - $120000 Y CEVA

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Job Description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

About the role

Reporting to the Head of Healthcare Asia Pacific, this role will develop CEVA Logistics' position in the Healthcare vertical through growing our existing Global and Regional portfolio, and new customer expansions in line with the company's operational and commercial commitments.

What you will be doing

  1. Perform lobbying actions

Identify Key Account targets based in Asia Pacific region, identify decision-makers and influencers to achieve the widest knowledge possible

Send sales leads to network in order to increase CEVA Logistics penetration in Asia Pacific

Establish a referencing strategy for existing and new customers through a formal Account Plan

Undertake necessary lobbying among prospective key accounts to promote CEVA Logistics and to obtain the opportunity to collaborate with customer's growth strategy through non-RFQ opportunities as well as participating in future tenders

Ability to cross-sell air, sea, road & contract logistics

  1. Commercialise and position CEVA's Healthcare Strategy and Value Proposition

Represent CEVA Logistics to Healthcare Key Accounts whose reporting needs a centralized and collaborative action

Represent CEVA Logistics to lead and participate in tender process (RFP/RFI/RFQ)

Promote CEVA Logistics services and key Asia stations and regions

Implement new business strategies to expand new customer base and to secure target prospects in healthcare vertical

  1. Provide consistent tariff offers

Determine a tariff policy in conjunction with Middle Office and Regional Sales Management and a consistent organization between various implicated sites

Establish, confirm and update CEVA Logistics tariff offers and write contracts in coordination with Legal Services

Answer to tenders with Tender Management Desk if needed

Participate in conjunction with Purchasing Department to negotiation among Suppliers

  1. Service support

Transfer obtained contracts to Operations in order to ensure required customer quality service to customers

Support services or operation sites via appropriate information on SOP to apply

Intervene among sites and participate in dispute settlement

Monitor customer account profitability and problems with site managers

  1. Synthetize information through reporting

Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our Healthcare business

Report sales actions undertaken to perpetuate and develop Healthcare Key Customer Accounts

Update CRM with weekly activities and key accounts monthly reports

The successful candidate

Essential

At least a Bachelor's Degree in Business Management or related fields

At least 10 years experience in a fast paced and dynamic MNC environment

Knowledge of Pharma & Medical Supply Chains including awareness of Cold Chain Air, Ocean and Road

Experience in freight-forwarding/logistics/warehousing business

Experience in Key Account management and development, preferably with network/contacts of decision makers in Asia Pacific

Strong sales skills, good analytical skills, business acumen

Goal oriented and driven, motivated self-starter with excellent organization skills and ability to multi-task

Positive, highly adaptable, with strong people skills

Able to adapt to different and difficult situations, people, countries

Innovative and has the ability to provide value added business solutions and alternatives

Strong communication skills, written and presentation skills in English

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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Assistant Manager, Operational Key Account Management

Singapore, Singapore $90000 - $120000 Y NIPPON EXPRESS (SOUTH ASIA & OCEANIA) PTE. LTD.

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OVERVIEW

This position must be familiar with the freight and contract logistics business and must be able to meet customer's operation and reporting requirements in the region. He / She must also be able to work closely with the Nippon Express Global Network to provide the best-in-class support to the customers.

The successful candidate will be part of the Operational Key Account Management team to help drive growth in market shares of freight, logistics and transportation businesses within the Nippon Express SAO organization.

JOB PURPOSE

  • Acts as the primary contact for multi-Geo and / or multi-product customers.
  • Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship.
  • Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.
  • Champion and represent the customer's business requirements in the organization.
  • Improve the service to the customer and profitability to the organization.
  • Ensure that Nippon Express performance to the customer is within agreed performance and costs levels.
  • Act as liaison between the customer and the various Nippon Express SAO divisions.

KEY RESULT AREAS

  • Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracy, improve reporting accuracy, and improve overall client responsiveness.
  • Develop and maintain an internal and global contact list and escalation tree for each customer.
  • Maintain SLA compliance and carry out timely KPI metrics reporting.
  • Work closely with the Nippon Express HQ and Global Network offices to carry out seamless onboarding of the customer.
  • Kick off new customer implementation with respective stakeholders.
  • Monitor all agreed KPIs associated with Nippon Express SAO's commitment to the customer for transportation, freight and hub-related services.
  • Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution.
  • Understand customer's business and the environment that they operate in to be able to resolve the customer's business and operation issues.
  • Develop and maintain WI, SOP or reporting deck for the customer.
  • Assume responsibility, in conjunction with respective project analysts, for successful implementation of projects.
  • Actively identify, measure and improve performance levels for the customer.
  • Participate and validate contract rates with respective KAMs and pricing teams.
  • Drive automation for reporting requirements.
  • Carry out other tasks and assignments given by the Management.

QUALIFICATIONS & EXPERIENCE:

  • Possess a Bachelor's Degree or Diploma.
  • Minimum 3 years' experience in logistics or supply chain management, equipped with ocean and airfreight knowledge.
  • Candidate with supplier management, program / key account management experience will be a bonus.
  • Proven hands-on experience in cross-functional involvement, like working with sales, solutions, industrial engineering, or customer support teams.
  • Good verbal and written communication skills in English. A second language skill will be advantageous.
  • Proficient in common office applications, e.g. MS Office.

PERSONAL QUALITIES

  • Objective-driven.
  • Good time-management skills.
  • Flexible and able to respond to changes.
  • Able to communicate with all management levels.
  • Independent and resourceful.
  • Able to work under pressure.
  • Excellent analytical, communication and interpersonal skills.
  • Strong organizational skills.
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Account Management

Singapore, Singapore $104000 - $130878 Y TDCX

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Job Description

BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance

Partner with different departments to assist better for customers

Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights

Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met

Support customer communication and education including a best-in-class experience and ad hoc education needs

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Strong time management skills and motivation to exceed expectations

Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

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Account Management Director

Singapore, Singapore $120000 - $200000 Y SINGAPORE MEETSOCIAL PTE. LTD.

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Key Responsibilities

  • Maintain client relationships, identify deeper client needs, effectively drive conversions, and increase gross profit.
  • Allocate resources effectively; oversee key client projects including execution, quality assurance, and final delivery.
  • Assign tasks within the project team reasonably; assist in resolving issues and conflicts during cross-departmental collaboration.
    Maintain strong client relationships and uphold the company's and industry's brand reputation.

Resource Enablement

  • Curate and contextualize case studies, playbooks, and benchmarks for international teams.

  • Lead training sessions to train local teams on HQ best practices, platforms and case studies.

  • Train HQ teams on creating case studies that can be used for international markets and to receive and score case studies from teams.

Strategic Mentorship

  • Strategically collaborate with internal experts to surface best practices and past learnings that can strengthen client conversations and pitches.

  • Leverage knowledge to ensure client work in SEA reflects HQ standards while remaining relevant to local markets

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Manager, Account Management

Singapore, Singapore Arvato Singapore Pte Ltd

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What we offer

  • Excellent Benefits - Health, Fitness, Personal Wellbeing

  • Good Working Environment

  • Flexible Work Arrangements

Duties & Responsibilities

  • Manage Strategic Client Relationships - Develop and maintain strong, long-term relationships with key clients to ensure satisfaction, loyalty, and continued business growth.

  • Develop Account Plans and Strategies - Create and execute detailed account plans tailored to each client's goals, aligning business objectives with customized solutions to drive mutual success.

  • Drive Revenue Growth and Retention - Identify upselling and cross-selling opportunities within key accounts, negotiate renewals, and support contract management to meet or exceed sales targets.

  • Coordinate Cross-Functional Teams - Act as a liaison between clients and internal teams (e.g., sales, marketing, product, operations, support) to ensure seamless delivery and client satisfaction.

  • Monitor Account Performance and Reporting - Analyze client performance metrics, prepare regular business reviews, and proactively identify areas for improvement or additional support.

  • Market Intelligence and Risk Management - Stay informed about industry trends, competitor activities, and potential risks to anticipate client needs and recommend proactive solutions.

Requirements

  • Education: Bachelor's degree in Business Administration, Marketing, Sales, or a related field.

  • Experience: Minimum of 3–5 years of experience in account management, sales, or customer relationship roles, preferably managing high-value or strategic accounts.

  • Skill Sets

    • Strong communication, negotiation, and interpersonal skills

    • Proven ability to build and maintain client relationships

    • Knowledge on using Microsoft Office products.

    • Able to work off-hours to facilitate global engagement.

    • SAP transactional knowledge will be added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey

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Manager, Account Management

Singapore, Singapore Arvato Singapore Pte Ltd

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What we offer

  • Excellent Benefits - Health, Fitness, Personal Wellbeing

  • Good Working Environment

  • Flexible Work Arrangements

Duties & Responsibilities

  • Manage Strategic Client Relationships  - Develop and maintain strong, long-term relationships with key clients to ensure satisfaction, loyalty, and continued business growth.

  • Develop

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Account Management Executive

Singapore, Singapore MIGHTY JAXX INTERNATIONAL PTE. LTD.

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Roles & Responsibilities

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx's integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

Your Role

Mighty Jaxx is looking for a Licensing & Artist Relations Executive who will be responsible for handling the Consumer Products vertical in Mighty Jaxx. The Consumer Products vertical covers working with Entertainment companies and IP-owning brands, as well as individual artists. This is an instrumental account management role, who will use their understanding of the different brand and artist requirements, to act as a bridge between them and internal teams to ensure a healthy working relationship.

Responsibilities
  • Manage an extensive portfolio of active Consumer Products licensing accounts, and cultivate a good understanding of the differing needs of each account
  • Serve as the primary point of contact for these accounts, addressing their day to day inquiries and concerns in a timely manner
  • Coordinate cross-functionally with internal teams such as Legal, Marketing, Product Development, Sales, Logistics, Experiences to ensure the successful implementation of collaboration initiatives
  • Monitor the fulfillment of various minimum guarantees, and advise internal teams on the product release roadmap for license maximisation
  • Participate in contract renewal discussions and negotiations, focusing on mutual benefits and continued partnership growth
  • Prepare quarterly royalties reports
  • Prepare regular reports with updates on sales figures, account status, key performance metrics, and revenue projections
  • Assist in resolving disputes or issues that may arise during the contract term, maintaining a solutions-oriented approach
  • Monitor industry trends, competitor activities, and market developments to identify new opportunities and maintain a competitive edge
  • Hosting visiting artists
Requirements
  • A proven track record of successfully managing large and complex client relationships or partnerships is a must
  • Prior experience in managing licensing-related accounts is preferred, but not required
  • Strong understanding of Intellectual Property (IP) rights, licensing processes and challenges, and industry standards
  • Excellent oral and written communication, and strong interpersonal skills
  • Able to connect and engage with various stakeholders, including artists, brands, and internal teams
  • Detail-oriented mindset with exceptional organisational and project management skills
  • Proactive and adaptable approach to problem-solving
  • A passion for entertainment, arts, and pop culture, with an eye for emerging trends and opportunities

To apply, please send an updated copy of your resume to

While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.

Benefits

Be part of a company where the benefits are designed to elevate your experience - making your journey with us as dynamic and rewarding as the work you'll do. You can look forward to:

  • Flexible start timing, ranging from 8.30am - 10.30am
  • Competitive annual leave package, with comprehensive health insurance coverage
  • Attractive staff discounts on MJ products
  • Well-stocked pantry filled with a variety of snacks and beverages
Tell employers what skills you have

Account Management
Licensing
partnership building
Brand Licensing
Partnerships
Partnership-building
Licensing Agreements
Entertainment
Licensing Negotiations
Artist Development
Interpersonal Skills
Consumer Products
Partnership
Partnership Development
Adaptable
Intellectual Property
IP
strategic partnership
Artist Relations
Key Account Management
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Senior Director Account Management

Singapore, Singapore Graebel Companies, Inc.

Posted 3 days ago

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Job Description

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional . and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We're looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you! Here's to the world ahead.
We are looking for a Senior Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio.
Principal/Essential Duties and Responsibilities
1. Accountable for client facing strategic management of a portfolio of clients, majority of them having multiple product lines (domestic, international, household goods). Coordinates business reviews with clients, work with client to provide value added solutions to their identified goals.
2. Drive financial health of assigned clients. Identify and help drive incremental revenue/growth opportunities, including but not limited to regional expansion of services delivered, new product upsells, manage receivables, and client related travel cost.
3. Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with operations and other client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication.
4. Documents and maintains timely and accurate client requirements and profile information. Assists with implementation of technology changes and new services for an existing client.
5. Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives.
6. Partners with the Global Sales team when required.
Required Skills
Required Skills
The successful candidate will have the ability to:-
· Manage a high volume and complex Client portfolio.
· Work in a Champion/Challenger model, always positioning Graebel ahead of the competition
· Create complex reports, detailed business communications, policies, process and procedures.
· Give effective presentations to management and large groups
· Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.
· Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.
Required Experience
Required Education/Experience
· Bachelor's degree in business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education.
· Minimum 7 years of professional relocation industry experience with at least 5 years of previous account management experience.
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Director, Account Management, Digital Assets

Singapore, Singapore Mastercard

Posted 3 days ago

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management, Digital Assets
The Global Partnerships team is looking for a Director, Account Management to drive our digital assets and blockchain customer strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, digital assets and blockchain technological developments, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role In this client-facing position, you will:
- Manage all global account management tasks in line with Mastercard best practices and ensure that we successfully deliver on our strategy, achieve our commercial targets and remain a critical partner to leading crypto and blockchain native companies around the world
- Drive relevant product innovation based on the feedback we receive from our customers
- Further embed Mastercard in the global crypto and blockchain industry by establishing relationships with exchanges, wallets, layer 1, onramps and similar relevant entities
- Deliver on Mastercard acquiring and issuing revenue targets and product targets, driven by the digital assets and blockchain segment
- Partner with key global, regional and market-based stakeholders (Product, Finance, Franchise, Legal, Marketing, Communications as well as regional and market-based teams) to drive business and ensure that Mastercard proactively shapes the future of the digital economy
- Review and expand our target segments, based on new opportunities and new products Mastercard has launched
All About You
The ideal candidate for this position should:
- Has experience in business development and account management
- The ideal candidate has relevant experience in the blockchain and crypto eco system and brings a relevant network of contacts
- Feels comfortable working within a fast paced, ambiguous and highly innovative environment
- Look for complementary products or services that can also help the customer
- Strong presentation and communication with
- Strong work ethic with high sense of urgency and ownership
- Ability to travel internationally as needed
-Bachelor's or MBA (especially with a focus on strategy, finance, entrepreneurship, or technology management)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Senior Manager, Business Development/Account Management

Singapore, Singapore $90000 - $120000 Y DHL

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About us

Job location: Shanghai, China

When you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work certified.

Responsibilities
  • Drive DHL various BUs (CSI, DSC APAC etc.) in providing support for SFSC's China/Hong Kong growth agenda. Lobby DHL BUs for leads referral, opportunity development, customer stakeholder management.
  • Working closely with DHL and SFSC throughout the entire sales cycle. Enhance conversion rate by providing proposal, commercial guidance.
  • Increase retention rate by supporting China/Hong Kong renewals, leveraging DHL network and relationships with our customers.
  • Implement governance model with SFSC and DHL BUs including monthly business reviews, sector reviews, Excom, opportunity tracking, escalation management etc.
  • Actively engage and manage DHL and SFSC senior management, supporting the success of the partnership.
  • Enhance DHL-SFSC partnership through identifying and championing new cooperation initiatives, sectorial development and best practice sharing.
Requirements
  • 10 years above extensive knowledge of Supply Chain/Contract Logistics/Service Logistics business
  • Required business development experience with in-depth knowledge of China market, dynamics and evolution of new businesses and sectors
  • Network and experience working with DSC regional teams and customers supply chain management teams
  • Degree qualified, ideally with Professional Supply Chain certification/diploma
  • Languages: English & Chinese (working proficiency)
  • Job posting will close by 16 Sep 2025
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