1665 Senior Account Management jobs in Singapore

OVERVIEW

This position must be familiar with the freight and contract logistics business and must be able to meet customer's operation and reporting requirements in the region. He / She must also be able to work closely with the Nippon Express Global Network to provide the best-in-class support to the customers.

The successful candidate will be part of the Operational Key Account Management team to help drive growth in market shares of freight, logistics and transportation businesses within the Nippon Express SAO organization.

JOB PURPOSE

• Acts as the primary contact for multi-Geo and / or multi-product customers.
• Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship.
• Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.
• Champion and represent the customer's business requirements in the organization.
• Improve the service to the customer and profitability to the organization.
• Ensure that Nippon Express performance to the customer is within agreed performance and costs levels.
• Act as liaison between the customer and the various Nippon Express SAO divisions.

KEY RESULT AREAS

• Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracy, improve reporting accuracy, and improve overall client responsiveness.
• Develop and maintain an internal and global contact list and escalation tree for each customer.
• Maintain SLA compliance and carry out timely KPI metrics reporting.
• Work closely with the Nippon Express HQ and Global Network offices to carry out seamless onboarding of the customer.
• Kick off new customer implementation with respective stakeholders.
• Monitor all agreed KPIs associated with Nippon Express SAO's commitment to the customer for transportation, freight and hub-related services.
• Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution.
• Understand customer's business and the environment that they operate in to be able to resolve the customer's business and operation issues.
• Develop and maintain WI, SOP or reporting deck for the customer.
• Assume responsibility, in conjunction with respective project analysts, for successful implementation of projects.
• Actively identify, measure and improve performance levels for the customer.
• Participate and validate contract rates with respective KAMs and pricing teams.
• Drive automation for reporting requirements.
• Carry out other tasks and assignments given by the Management.

QUALIFICATIONS & EXPERIENCE:

• Possess a Bachelor's Degree or Diploma.
• Minimum 3 years' experience in logistics or supply chain management, equipped with ocean and airfreight knowledge.
• Candidate with supplier management, program / key account management experience will be a bonus.
• Proven hands-on experience in cross-functional involvement, like working with sales, solutions, industrial engineering, or customer support teams.
• Good verbal and written communication skills in English. A second language skill will be advantageous.
• Proficient in common office applications, e.g. MS Office.

PERSONAL QUALITIES

• Objective-driven.
• Good time-management skills.
• Flexible and able to respond to changes.
• Able to communicate with all management levels.
• Independent and resourceful.
• Able to work under pressure.
• Excellent analytical, communication and interpersonal skills.
• Strong organizational skills.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance

Partner with different departments to assist better for customers

Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights

Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met

Support customer communication and education including a best-in-class experience and ad hoc education needs

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Strong time management skills and motivation to exceed expectations

Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Key Responsibilities

• Maintain client relationships, identify deeper client needs, effectively drive conversions, and increase gross profit.
• Allocate resources effectively; oversee key client projects including execution, quality assurance, and final delivery.
• Assign tasks within the project team reasonably; assist in resolving issues and conflicts during cross-departmental collaboration.
  Maintain strong client relationships and uphold the company's and industry's brand reputation.

Resource Enablement

• Curate and contextualize case studies, playbooks, and benchmarks for international teams.

• Lead training sessions to train local teams on HQ best practices, platforms and case studies.

• Train HQ teams on creating case studies that can be used for international markets and to receive and score case studies from teams.

Strategic Mentorship

• Strategically collaborate with internal experts to surface best practices and past learnings that can strengthen client conversations and pitches.

• Leverage knowledge to ensure client work in SEA reflects HQ standards while remaining relevant to local markets

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage Strategic Client Relationships - Develop and maintain strong, long-term relationships with key clients to ensure satisfaction, loyalty, and continued business growth.

• Develop Account Plans and Strategies - Create and execute detailed account plans tailored to each client's goals, aligning business objectives with customized solutions to drive mutual success.

• Drive Revenue Growth and Retention - Identify upselling and cross-selling opportunities within key accounts, negotiate renewals, and support contract management to meet or exceed sales targets.

• Coordinate Cross-Functional Teams - Act as a liaison between clients and internal teams (e.g., sales, marketing, product, operations, support) to ensure seamless delivery and client satisfaction.

• Monitor Account Performance and Reporting - Analyze client performance metrics, prepare regular business reviews, and proactively identify areas for improvement or additional support.

• Market Intelligence and Risk Management - Stay informed about industry trends, competitor activities, and potential risks to anticipate client needs and recommend proactive solutions.

Requirements

• Education: Bachelor's degree in Business Administration, Marketing, Sales, or a related field.

• Experience: Minimum of 3–5 years of experience in account management, sales, or customer relationship roles, preferably managing high-value or strategic accounts.

• Skill Sets

  • Strong communication, negotiation, and interpersonal skills

  • Proven ability to build and maintain client relationships

  • Knowledge on using Microsoft Office products.

  • Able to work off-hours to facilitate global engagement.

  • SAP transactional knowledge will be added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage Strategic Client Relationships  - Develop and maintain strong, long-term relationships with key clients to ensure satisfaction, loyalty, and continued business growth.

• Develop

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx's integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

Mighty Jaxx is looking for a Licensing & Artist Relations Executive who will be responsible for handling the Consumer Products vertical in Mighty Jaxx. The Consumer Products vertical covers working with Entertainment companies and IP-owning brands, as well as individual artists. This is an instrumental account management role, who will use their understanding of the different brand and artist requirements, to act as a bridge between them and internal teams to ensure a healthy working relationship.

• Manage an extensive portfolio of active Consumer Products licensing accounts, and cultivate a good understanding of the differing needs of each account
• Serve as the primary point of contact for these accounts, addressing their day to day inquiries and concerns in a timely manner
• Coordinate cross-functionally with internal teams such as Legal, Marketing, Product Development, Sales, Logistics, Experiences to ensure the successful implementation of collaboration initiatives
• Monitor the fulfillment of various minimum guarantees, and advise internal teams on the product release roadmap for license maximisation
• Participate in contract renewal discussions and negotiations, focusing on mutual benefits and continued partnership growth
• Prepare quarterly royalties reports
• Prepare regular reports with updates on sales figures, account status, key performance metrics, and revenue projections
• Assist in resolving disputes or issues that may arise during the contract term, maintaining a solutions-oriented approach
• Monitor industry trends, competitor activities, and market developments to identify new opportunities and maintain a competitive edge
• Hosting visiting artists

• A proven track record of successfully managing large and complex client relationships or partnerships is a must
• Prior experience in managing licensing-related accounts is preferred, but not required
• Strong understanding of Intellectual Property (IP) rights, licensing processes and challenges, and industry standards
• Excellent oral and written communication, and strong interpersonal skills
• Able to connect and engage with various stakeholders, including artists, brands, and internal teams
• Detail-oriented mindset with exceptional organisational and project management skills
• Proactive and adaptable approach to problem-solving
• A passion for entertainment, arts, and pop culture, with an eye for emerging trends and opportunities

To apply, please send an updated copy of your resume to

While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.

Be part of a company where the benefits are designed to elevate your experience - making your journey with us as dynamic and rewarding as the work you'll do. You can look forward to:

• Flexible start timing, ranging from 8.30am - 10.30am
• Competitive annual leave package, with comprehensive health insurance coverage
• Attractive staff discounts on MJ products
• Well-stocked pantry filled with a variety of snacks and beverages

Job location: Shanghai, China

When you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work certified.

• Drive DHL various BUs (CSI, DSC APAC etc.) in providing support for SFSC's China/Hong Kong growth agenda. Lobby DHL BUs for leads referral, opportunity development, customer stakeholder management.
• Working closely with DHL and SFSC throughout the entire sales cycle. Enhance conversion rate by providing proposal, commercial guidance.
• Increase retention rate by supporting China/Hong Kong renewals, leveraging DHL network and relationships with our customers.
• Implement governance model with SFSC and DHL BUs including monthly business reviews, sector reviews, Excom, opportunity tracking, escalation management etc.
• Actively engage and manage DHL and SFSC senior management, supporting the success of the partnership.
• Enhance DHL-SFSC partnership through identifying and championing new cooperation initiatives, sectorial development and best practice sharing.

• 10 years above extensive knowledge of Supply Chain/Contract Logistics/Service Logistics business
• Required business development experience with in-depth knowledge of China market, dynamics and evolution of new businesses and sectors
• Network and experience working with DSC regional teams and customers supply chain management teams
• Degree qualified, ideally with Professional Supply Chain certification/diploma
• Languages: English & Chinese (working proficiency)
• Job posting will close by 16 Sep 2025