4009 Senior Account Management jobs in Singapore

OVERVIEW

This position must be familiar with the freight and contract logistics business and must be able to meet customer's operation and reporting requirements in the region. He / She must also be able to work closely with the Nippon Express Global Network to provide the best-in-class support to the customers.

The successful candidate will be part of the Operational Key Account Management team to help drive growth in market shares of freight, logistics and transportation businesses within the Nippon Express SAO organization.

JOB PURPOSE

• Acts as the primary contact for multi-Geo and / or multi-product customers.
• Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship.
• Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.
• Champion and represent the customer's business requirements in the organization.
• Improve the service to the customer and profitability to the organization.
• Ensure that Nippon Express performance to the customer is within agreed performance and costs levels.
• Act as liaison between the customer and the various Nippon Express SAO divisions.

KEY RESULT AREAS

• Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracy, improve reporting accuracy, and improve overall client responsiveness.
• Develop and maintain an internal and global contact list and escalation tree for each customer.
• Maintain SLA compliance and carry out timely KPI metrics reporting.
• Work closely with the Nippon Express HQ and Global Network offices to carry out seamless onboarding of the customer.
• Kick off new customer implementation with respective stakeholders.
• Monitor all agreed KPIs associated with Nippon Express SAO's commitment to the customer for transportation, freight and hub-related services.
• Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution.
• Understand customer's business and the environment that they operate in to be able to resolve the customer's business and operation issues.
• Develop and maintain WI, SOP or reporting deck for the customer.
• Assume responsibility, in conjunction with respective project analysts, for successful implementation of projects.
• Actively identify, measure and improve performance levels for the customer.
• Participate and validate contract rates with respective KAMs and pricing teams.
• Drive automation for reporting requirements.
• Carry out other tasks and assignments given by the Management.

QUALIFICATIONS & EXPERIENCE:

• Possess a Bachelor's Degree or Diploma.
• Minimum 3 years' experience in logistics or supply chain management, equipped with ocean and airfreight knowledge.
• Candidate with supplier management, program / key account management experience will be a bonus.
• Proven hands-on experience in cross-functional involvement, like working with sales, solutions, industrial engineering, or customer support teams.
• Good verbal and written communication skills in English. A second language skill will be advantageous.
• Proficient in common office applications, e.g. MS Office.

PERSONAL QUALITIES

• Objective-driven.
• Good time-management skills.
• Flexible and able to respond to changes.
• Able to communicate with all management levels.
• Independent and resourceful.
• Able to work under pressure.
• Excellent analytical, communication and interpersonal skills.
• Strong organizational skills.

• Acts as the primary contact for multi-Geo and / or multi-product customers.
• Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship.
• Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.
• Champion and represent the customer's business requirements in the organization.
• Improve the service to the customer and profitability to the organization.
• Ensure that Nippon Express performance to the customer is within agreed performance and costs levels.
• Act as liaison between the customer and the various Nippon Express SAO divisions.

• Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracy, improve reporting accuracy, and improve overall client responsiveness.
• Develop and maintain an internal and global contact list and escalation tree for each customer.
• Maintain SLA compliance and carry out timely KPI metrics reporting.
• Work closely with the Nippon Express HQ and Global Network offices to carry out seamless onboarding of the customer.
• Kick off new customer implementation with respective stakeholders.
• Monitor all agreed KPIs associated with Nippon Express SAO's commitment to the customer for transportation, freight and hub-related services.
• Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution.
• Understand customer's business and the environment that they operate in to be able to resolve the customer's business and operation issues.
• Develop and maintain WI, SOP or reporting deck for the customer.
• Assume responsibility, in conjunction with respective project analysts, for successful implementation of projects.
• Actively identify, measure and improve performance levels for the customer.
• Participate and validate contract rates with respective KAMs and pricing teams.
• Drive automation for reporting requirements.
• Carry out other tasks and assignments given by the Management.

• Possess a Bachelor's Degree or Diploma.
• Minimum 3 years' experience in logistics or supply chain management, equipped with ocean and airfreight knowledge.
• Candidate with supplier management, program / key account management experience will be a bonus.
• Proven hands-on experience in cross-functional involvement, like working with sales, solutions, industrial engineering, or customer support teams.
• Good verbal and written communication skills in English. A second language skill will be advantageous.
• Proficient in common office applications, e.g. MS Office.

• Objective-driven.
• Good time-management skills.
• Flexible and able to respond to changes.
• Able to communicate with all management levels.
• Independent and resourceful.
• Able to work under pressure.
• Excellent analytical, communication and interpersonal skills.
• Strong organizational skills.

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What is your mission?

Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance

Partner with different departments to assist better for customers

Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights

Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met

Support customer communication and education including a best-in-class experience and ad hoc education needs

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Strong time management skills and motivation to exceed expectations

Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English and the language of the supporting market.

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Key Responsibilities

• Maintain client relationships, identify deeper client needs, effectively drive conversions, and increase gross profit.
• Allocate resources effectively; oversee key client projects including execution, quality assurance, and final delivery.
• Assign tasks within the project team reasonably; assist in resolving issues and conflicts during cross-departmental collaboration.
  Maintain strong client relationships and uphold the company's and industry's brand reputation.

Resource Enablement

• Curate and contextualize case studies, playbooks, and benchmarks for international teams.

• Lead training sessions to train local teams on HQ best practices, platforms and case studies.

• Train HQ teams on creating case studies that can be used for international markets and to receive and score case studies from teams.

Strategic Mentorship

• Strategically collaborate with internal experts to surface best practices and past learnings that can strengthen client conversations and pitches.

• Leverage knowledge to ensure client work in SEA reflects HQ standards while remaining relevant to local markets

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time and within budget

• Manage the entire cycle of new and existing accounts/projects and act as the single point of contact on account related queries, escalation and attending to new or additional client requirement

• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives

• Facilitate discussions with the business leaders in the organization and customers to clearly define complete account requirements, i.e. business, product, marketing, support and delivery requirements

• Manage a complete account schedule, issues and risk list.

• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.

• Manage account expectations with internal and external stakeholders by monitoring progress against the plan, escalating problems and issues that impact cost, scope or schedule and notifying affected department.

Requirements

• Minimum 2 years of experience

• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines

• Excellent problem resolution skills including negotiation skills

• Commitment to customer service

• Good in Microsoft Office

• Flexibility to facilitate global engagement

• SAP transactional knowledge will be an added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey

Key Role: Account Management Specialist

We are seeking a highly skilled and experienced Account Management Specialist to join our team. The successful candidate will be responsible for managing client requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time.

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time.
• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives.
• Facilitate discussions with business leaders in the organization and customers to clearly define complete account requirements.

• Manage a complete account schedule, issues and risk list.
• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.
• Manage account expectations with internal and external stakeholders by monitoring progress against the plan.

• Minimum 2 years of experience
• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines
• Excellent problem resolution skills including negotiation skills
• Commitment to customer service

• Maintaining accurate and up-to-date records of client interactions.
• Developing and implementing effective strategies to retain existing clients and acquire new ones.
• Building strong relationships with clients through excellent communication and interpersonal skills.
• Providing exceptional customer service and support to ensure client satisfaction.

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently in a remote setting.
• Proficiency in Microsoft Excel and other relevant software applications.

We are seeking a highly skilled Account Manager to join our team in the construction and furnishing industry.

• Build long-term relationships with clients.
• Manage sales process and ensure customer satisfaction.
• Lead teams and take on additional responsibilities when required.
• Establish connections with professionals at all organizational levels.
• Demonstrate problem-solving and negotiation skills.
• Possess experience in handling construction, healthcare & institution industries.

• Negotiation and conflict resolution skills.
• Market research and analysis skills.
• Account management and leadership skills.
• Sales presentation and communication skills.
• Ability to work independently under pressure.
• Adaptability and flexibility in a fast-paced environment.

• Opportunity to grow and develop your career.
• Chance to work with a diverse range of clients and projects.
• A supportive and collaborative team environment.