9 Process Optimization jobs in Singapore

We are expanding our team of passionate Adult Educators

Our training centre is seeking experienced and dynamic trainers to conduct WSQ adult learning programmes in the following areas:

• WSQ Lean Six Sigma
• WSQ 5S Workplace Techniques
• WSQ Manage Process Improvement
• WSQ Business Process Reengineering (BPR)
• WSQ Failure Modes and Effects Analysis (FMEA)

Key Responsibilities

• Deliver engaging and outcome-focused training sessions aligned with adult learning principles.

• Facilitate workshops, group discussions, and hands-on activities for workplace application.

• Assess participants' learning progress and provide constructive feedback.

Contribute to continuous improvement of training materials and curriculum.

Requirements:

• Relevant academic qualifications and/or industry certifications in Six Sigma, Quality Management, or Process Improvement.
• Work Experience in implementing Lean Six Sigma, 5S, BPR, FMEA or related frameworks.
• Adult Educator qualifications (e.g., ACTA/ACLP or equivalent) strictly required.
• Strong communication and facilitation skills with adult learners.

Job Overview:

We're seeking a proactive Process Innovation Specialist to shape efficient logistics operations and lead improvement initiatives across the region. You'll work closely with our HQ PI team to optimize processes, introduce automation, and ensure new operations run seamlessly.

Key Responsibilities:

• Support new business launches by developing cost-effective operating models.
• Lead operational setup projects and ensure smooth site activation.
• Collaborate with HQ (Korea) on process design, automation, and change management.
• Create SOP-based guidelines for inspection and daily operations.
• Ensure operational stability and continuously identify risks for mitigation.
• Drive continuous improvement and cost optimization initiatives.

Requirements:

• Bachelor's degree or above.
• Minimum 3 years' experience in process innovation within logistics or transportation.
• Strong English communication skills for cross-border collaboration.
• Skilled in MS Excel, PowerPoint, and data analysis.
• Global logistics or PI experience preferred.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270

Job Title: Intern, Process Improvement and Knowledge Management

Job Location: Inflight Catering Centre 1

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Job Description:

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

1. Design and implement an Operational Excellence (OE) dashboard that tracks key performance indicators (KPIs) across departments, fostering data transparency and promoting operational discipline throughout the organization

2. Collaborate with departments to gather data requirements and ensure accurate and updated inputs.

3. Assist in identifying trends, gaps, and opportunities for improvement based on dashboard insights.

4. Assess existing workflows using process mapping to identify inefficiencies, bottlenecks, and improvement opportunities.

5. Gather and analyze data to understand process performance and root causes of issues.

6. Create visual reports and presentations to communicate OE performance to stakeholders

7. Create and maintain structured knowledge repositories, ensuring information is well-organized and easy to retrieve.

You are best equipped for this role if you have:

1. Strong analytical skills and attention to detail.

2. Strong creativity and analytical thinking.

3. Able to approach problems with fresh perspectives and generate new ideas

4. Can work independently, manage timelines, and interact with cross-functional teams.

Job Description:

• The Procurement Manager plays a crucial role in enhancing business efficiency by gathering information and collaborating with stakeholders to identify process improvements.

Key Responsibilities:

1. Lead the development of requirements documents, manage stakeholder expectations, and ensure accurate understanding of project goals.
2. Work closely with stakeholders to redesign processes and improve productivity and efficiency.
3. Manage testing activities for system functionalities, ensuring seamless integration and smooth operations.

Requirements:

• A minimum of 5 years of experience in project management is required. Experience in implementing e-procurement solutions will be advantageous.
• Possession of a degree in procurement, project management, or system administration is mandatory.

• Adecco is partnering with a public sector agency to search for a Data Support and Process Improvement Specialist .
• Role will start off as a 12-months contract assignment .

• Assist in designing data collection channels.
• Support integration of data between collection channels and dashboards.
• Help in identifying opportunities for process automation and improvements.

Required Skills:

Business Intelligence:

• Proficient in Microsoft Excel, including database creation and use of formulas.
• Familiar with Tableau applications.
• Experienced in data analysis and reporting tools.
• Capable of converting raw data into actionable insights.

Process Innovation:

• Creative problem-solving skills to improve workflows.
• Knowledge of project management tools and methods.

Lim Jia Yi

EA Licence Number: 91C2918

Personnel Registration Number: R

Ministry of Manpower

Internship

Closing on 15 Sep 2025

What the role is

Project title: Finance Process Improvement and Innovation
Contribute on improvement in existing finance workflows and supporting the implementation of new processes or initiatives though stakeholders engagement, data analysis, and contribute to process redesign efforts.

What you will be working on

• Engage with stakeholders to gather feedback on existing processes
• Analyse financial data to identify areas for improvement
• Research and propose new process improvements
• Develop SOPs for new initiatives
• Support the implementation of process improvements

What we are looking for

• Proficient in Microsoft Office (e.g. Excel)
• Experience with data visualisation tools (e.g. Tableau, Power BI)
• Strong project coordination skills
• Possess good verbal and written communication skills

About Ministry of Manpower

Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

About your application process

This job is closing on 15 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.

(What the role is)

This role focuses on strategic service development and capacity building within the social services sector. The position involves analysing national needs and gaps, then partnering with social service agencies and government bodies to develop targeted strategies and guide service development.

(What you will be working on)

1. Implementing service strategies and plans to meet identified needs and gaps:

2. Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;

3. Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
4. Guide SSAs in development of services to meet prioritised needs and gaps;
5. Using data and ground experience to improve service delivery;
6. Overseeing assessments of funding proposals of new programmes; and

7. Assessing and evaluating current portfolio of initiatives and programmes

8. Strengthen service capacity and capability by partnering service providers to:

9. Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;

10. Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
11. Set and/or achieve output, outcome and impact indicators for services;
12. Manage and evaluate their performance;
13. Allocate community funding to critical and needed services; and

14. Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.

15. Support the Services Group and NCSS as and when required

(What we are looking for)

Functional / Technical Competencies Required

• Automation and Productivity Solutions
• Process Redesign Skills
• Project Management Skills
• Stakeholder Management Skills
• Influencing, Facilitation and Communication Skills
• Sector/Domain Knowledge

General Competencies

• Team player who is able to work independently
• Analytical
• Attention to detail
• Critical and creative thinking
• Good engagement and interpersonal skills
• Collaborative
• Strong implementor

Only shortlisted candidates will be notified.

Our client is committed to promoting a healthier Singapore by delivering personalised, intuitive experiences that support holistic well-being. They engage the public across multiple touch-points — from workplaces and schools to community settings, health screenings, and dental services — supported by digital platforms such as their mobile app, website, contact centre, and social media. As part of their transformation journey to enhance customer experience, our client seeks a data-driven leader to spearhead customer insights, survey management, and service process improvements. This role will be pivotal in shaping and implementing customer experience strategies that drive satisfaction and impact.

Responsibilities:

The responsibilities of the successful candidate will include:

1) Lead and Drive Customer Insights

• Design and implement robust strategies for gathering, analysing, and interpreting customer insights from diverse channels—including surveys, survey tools, feedback mechanisms, and customer interactions.
• Conduct in-depth analysis of customer feedback, behavioural patterns, and interaction data to identify trends, root causes, and opportunities for experience enhancement.
• Translate customer insights into actionable recommendations that pinpoint pain points and experience gaps across key touchpoints.
• Drive and execute Know-your-customer segmentation and other customer insights related projects.
• Present findings and insight-driven recommendations to internal stakeholders (e.g., programme and service teams) to support evidence-based decision-making to formulate action plans for improvements.
• Collaborate with cross-divisional/functional teams to implement process enhancements and lead continuous improvement initiatives to optimise service delivery.
• Use data analytics, machine learning, and automation tools firsthand to enhance how insights are generated and applied across operations.
• Develop and enhance reporting dashboards using Power BI and survey platform tool to streamline data visualisation and stakeholder reporting

2) CX Strategy and Execution of CX Community of Practice

• Develop and implement a comprehensive CX strategy and roadmap, outlining clear objectives, engagement strategies and actionable initiatives to drive citizen-centricity and system-wide CX adoption.
• Establish CX standards and governance processes to embed a consistent and high-quality experience across all service areas.
• Lead the execution of the CX Community of Practice (CoP), working across divisions to build CX capabilities, drive CX related communication and engagement to foster collaboration and scale best practices.
• Provide regular updates and present updates at senior CX forums, enabling strategic prioritisation and supporting data-informed decision-making.
• Activate board-wide change management strategies to drive adoption of the new CX strategy—identifying and addressing barriers to change, develop mitigation strategies, fostering a culture of openness and adaptability and continuous learning

3) Lead and Drive Service Design

• Lead cross-functional teams in designing and implementing service improvements using Human-Centred Design (HCD) methods—from insight gathering and journey mapping to prototyping and delivery for Service Design projects.
• Drive continuous improvement initiatives, embedding iterative feedback loops to optimise service delivery and address emerging needs.
• Utilise customer insights and behavioural data to reimagine end-to-end service journeys—ensuring they are intuitive, inclusive, and aligned to citizen goals.

(4) Team Leadership, People Development, and Budget Management

• Lead and inspire cross-functional CX, insights, and service design teams, fostering collaboration, innovation, and accountability.
• Develop team capabilities through coaching, mentoring, and structured learning opportunities, aligned to the organisation's CX maturity goals.
• Plan, monitor, and manage budgets across CX and service transformation portfolios, ensuring strategic allocation of resources.
• Oversee procurement and contract management processes, ensuring compliance, delivery of outcomes, and optimisation of the value for the organisation as well as vendor relationships.
• Monitor contract performance and compliance throughout the contract lifecycle.

Requirements

• Bachelor in Business, Service Management, Service Design, Statistics, Data Analytics, or a related field.
• Certifications in Customer Experience Management (CXM), Service Design, Agile methodologies, BPR, Six Sigma, Lean methodologies, and data analytics (e.g., SAS, SPSS, Python, or equivalent) are desirable.
• Minimum of 10-12 years of progressive experience in customer experience, market research, service management, and data analytics.
• Proven track record in leading and managing teams.
• Experience in developing and implementing customer experience strategies.
• Strong analytical and problem-solving skills with proficiency in data analysis, statistical software, and key driver analysis.
• Experience in designing and conducting customer surveys and research.
• Knowledge of survey management systems, customer data management, and data warehousing.
• Experience in process improvement methodologies (e.g., BPR, Six Sigma, Lean) and service blueprinting.
• Proficiency in data visualisation tools (e.g., Power BI, Tableau) and process mapping software (e.g., Visio).

Skills Requirements:

• Strategic thinker: Ability to develop and execute a long-term vision for customer experience.
• Strong leadership skills: Proven ability to lead and inspire teams.
• Excellent communication skills: Effective in communicating complex ideas to both technical and non-technical audiences.
• Analytical mindset: Strong problem-solving skills; meticulous in data analysis and deriving actionable insights.Customer-centric: Passionate about delivering exceptional customer experiences.
• Results-oriented: Focus on achieving measurable outcomes and driving business impact.
• Change management: Ability to lead organisational change and overcome resistance.
• Collaboration: Strong interpersonal skills and ability to build relationships across departments.
• Influencing skills: Ability to persuade and influence stakeholders at all levels.

The selected candidate can look forward to a competitive remuneration package consisting of basic salary, 13th month AWS and variable/performance bonuses.

Interested and suitably qualified applicants, please apply here or email to:-

Reg No: R

EA Licence No: 14C7334

We regret that only shortlisted candidates will be notified.