1912 Love Bonito jobs in Singapore

With the retail expansion in Singapore, currently we are looking for an Assistant Boutique Manager capable to drive the success of the store to join our retail team in Singapore

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of Buccellati Maison, you will be responsible of the development and optimization of the boutique performance and profitability by ensuring excellence in boutique operations and in delivering the best client service and experience. Reporting to the Boutique Manager, you will also be responsible of coaching and development of the boutique sales team. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations. You will be establishing, maintaining and promoting the Buccellati brand image and identity, following the Company's directives.

As the Assistant Boutique Manager, you will be focusing on

Boutique Operations Management

• Participate in the boutique management and achievement of commercial KPIs
• Act as the floor in-charge in the absence of the Boutique Manager, train the boutique team to follow and implement boutique standard operation procedure
• Be responsible for stock and cashier through staff management, ensuring the integrity of stock, monitoring the inventory and boutique cash flow
• Responsible for the appearance and maintenance of the boutique
• Ensure compliance with all policies and procedures through regular store management and staff meetings etc.
• Implement daily, weekly and monthly reporting

Sales & Customer Service

• Ensure sales growth, maximize the sales of the boutique and contribute to the sales targets
• Support the boutique team in providing client service in accordance to Maison standard, identify customer needs and demonstrate solid product knowledge so as to cultivate strong client relationships
• Coordination of after-sales activities
• Respecting discount policy
• Handle customer's enquiries and complaints

Team Management

• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned
• Hire, lead and act as advisor to boutique team regarding projects, tasks and operations
• Motivate the boutique team around the strategy and vision of the Maison
• Fosters a cooperative and harmonious working climate to maximize employees morale and productivity
• Act as a coach and assist the colleagues in operations, sales and training

WHAT ARE WE LOOKING FOR?

As the ideal candidate, you will be possessing –

• 8-10 years of previous working experience in luxury retail industry preferably in luxury jewelry/watchmaking sector, with 2+ years in supervisory role
• Qualification/training in watches & jewelry, knowledge of diamond grading and design

• Qualification in Gemology is a plus

• Excellent interpersonal and communication skills to manage and support diverse and regional client base

• Strong understanding in customer service needs and internal/external customer priorities

• Strong attention to details with the ability to handle multiple tasks simultaneously
• Computer and internet savvy with the experience in using Microsoft Office

We are looking for an Assistant Boutique Manager to lead and inspire a passionate and dynamic team, dedicated to delivering exceptional client experiences.

With a strong sense of business acumen, the Assistant Boutique Manager is expected to drive retail excellence across all touchpoints, enhance the brand's presence and leadership in the market, while collaborating with internal cross functional teams to deliver business excellence. Success in this role comes from thinking beyond the store,  keeping the full client journey in focus, including within an omni-channel environment.

Role Purpose To lead and manage the boutique's sales team, optimise business opportunities, deliver exceptional client experience and to uphold the brand's image and service standards.

1. Business leadership

2. Achieve and exceed monthly, quarterly, and annual sales targets.

3. Drive business through proactive client engagement.
4. Analyze sales trends, customer insights, and KPIs to identify areas of growth.

5. Identify and execute action plans to boost store performance.

6. Team Management

7. Lead, inspire, and manage the sales team to deliver outstanding results.

8. Conduct regular performance reviews and provide regular coaching.

9. Foster a dynamic team culture that reflects the brand's values and service excellence.

10. Client Relationship

11. Develop VIC customer relationships through personalized service and clienteling.

12. Creates positive and unique client experiences, to retain and grow client relationships and brand loyalty.

13. Manage client service recovery and feedback, ensuring timely resolution.

14. Operations & Store Management

15. Supports the day-to-day management of the F&B boutique, including decisions on merchandising, counter layout and appearance, and administration.

16. Ensure compliance with all retail procedures and company policies.
17. Maintain high visual merchandising and cleanliness standards.
18. Manage inventory levels, ordering and stock accuracy

Desirable experience  Generally proficient experience in F&B retailAppropriate training in F&B or comparable education

• Strong leadership, team management, and motivational skills.
• Excellent communication, interpersonal, and client service abilities.
• Strong understanding of POS systems, CRM tools, and sales reporting.
• High sense of aesthetics and attention to brand presentation.
• May be a specialist in makeup artistry, fragrance, or skincare

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

• Handle customer enquiries
• Provide quotations & billing to customers
• Coordinate with warehouse, transport, and port teams for smooth operations.
• Ensure all port operations related documents details are in order
• Sorting and filing of documents
• Ensuring smooth daily operations for transport department's
• Any other ad hoc duty from the HOD/ Manager.

Requirements:

• Nitec / Diploma in Logistics, Supply Chain, or related field.
• Basic knowledge of port and logistics operations.
• Good communication and teamwork skills.
• Able to work in a fast-paced environment.
• Customer-oriented and attentive to details.

About the role

Vanguard Logistics Services (Singapore) Pte Ltd is seeking motivated and experienced Seafreight Customer Service professional to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service experience and support to our clients.

What you'll be doing

• Manage and respond to customer inquiries and requests related to seafreight shipments
• Coordinate with internal teams and external partners to facilitate seamless freight forwarding services
• Prepare and process relevant documentation for seafreight shipments
• Monitor shipment status and provide proactive updates to customers
• Assist with the resolution of any issues or concerns that may arise during the shipping process
• Maintain accurate records and data related to customer accounts and shipments
• Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

Customer Service

• Minimum 2 years of Customer Service experience in NVOCC or freight forwarding
• Strong understanding of seafreight operations and documentation requirements
• Excellent communication and interpersonal skills to effectively interact with customers
• Proficient in data entry
• Ability to multitask, prioritize and work under pressure to meet deadlines
• Demonstrable problem-solving and analytical skills
• Strong attention to detail and commitment to delivering high-quality service

What we offer

At Vanguard Logistics Services, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage
• Opportunities for professional development and career advancement
• Flexible work arrangements to maintain a healthy work-life balance
• Team-building activities and social events

About us

Vanguard Logistics Services is a leading global NVOCC, freight consolidation service provider. With a strong presence in the Commonwealth Central Region, we pride ourselves on delivering reliable and efficient services to our clients. Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.

If you're ready to join a dynamic and forward-thinking organization, apply now for the Seafreight Customer Service role at Vanguard Logistics Services.

Responsibilities:

Handle customers' inquiries & requirements via email or phone.

Schedule and assign jobs to drivers.

Daily email of sign POD

Perform data entry by using WMS

Generate picking & packing list by using WMS

Submit weekly / monthly inventory reports to customers by using WMS

Preparation of necessary documents as and when is required

Communicate & coordinate with internal and external stakeholders

Requirement

Knowledge & Usage of Microsoft office

Language Knowledge of Read, Write & Spoken: English & Mandarin

Completed vaccinations

Able to work OT when is required

Passion for continuous learning and personal growth

Working Hours

5.5 working days.

Mon – Fri 8am – 5pm / Sat 8am -12noon.

• Candidate must possess at least Secondary School/"O" Level in any field

• Required language(s): English and Mandarin

• At least 1 Year(s) of working experience in the related field is required for this position

• Required Skill(s): Positive Attitude, Phone Manner, Highly motivated, Friendly

• Have basic to intermediate computer knowledge

• Preferably Junior Executive specialized in Customer Service or equivalent

• Immediate Position

Position Title : Customer Service Specialist / supervisor

Job Responsibilities :

• Process daily orders and arrange for drivers to deliver goods.
• Handle customer inquiries and provide answers via phone, email, WhatsApp, and other communication channels.
• Resolve customer complaints and maintain positive customer relationships.
• Record customer feedback and provide suggestions for improvement.
• Assist the team in completing daily tasks to ensure service quality.

Requirements :

• College degree or above; relevant experience preferred.
• Strong communication skills and team collaboration spirit.
• Detail-oriented, patient, and able to work under pressure.
• Familiarity with office software and basic computer skills.

Job Content

• Maintain daily communication and close relationships with customers.

• Order management for both warehouse and drop shipment.

• Proactive supporting sales operations in achieving sales targets.

• Provide a timely update to customers on the order changes of orders/shipmentschedule.

• To prepare shipping documents for customer clearance.

• Identifying customer demands and improving the process through cooperation with teammates.

• Solving customers' queries and problems.

• Handle customer complaints and ensure thorough follow-up until resolution.

• Participate customer meeting or customer visits when required to strengthen customer relationship.

Job Requirement

1. Diploma or above, majoring in international trade and logistic is preferred

2. Fresh graduates are welcome

3. Fluent oral and written English

4. Knowledge of SAP will be a benefit

5. Bilingual of English and Mandarin

Job Description -

• Secure retail and corporate rentals.
• Activating of replacement car for AIG insured and following up on due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Requirements -

• Applicants with no prior experience are welcome
• Candidate must possess at least an "N" Level or Diploma in any field.
• Good knowledge of MS Office
• Good communication and problem solving skills.
• Meticulous, presentable, patience,and customer service oriented.
• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Preferably with valid class 3/3A driving licence.
• 5.5 Days work week
• Able to start work within short notice.
• Priority will be given to Singaporeans