3722 Love Bonito jobs in Singapore

With the retail expansion in Singapore, currently we are looking for an Assistant Boutique Manager capable to drive the success of the store to join our retail team in Singapore

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of Buccellati Maison, you will be responsible of the development and optimization of the boutique performance and profitability by ensuring excellence in boutique operations and in delivering the best client service and experience. Reporting to the Boutique Manager, you will also be responsible of coaching and development of the boutique sales team. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations. You will be establishing, maintaining and promoting the Buccellati brand image and identity, following the Company's directives.

As the Assistant Boutique Manager, you will be focusing on

Boutique Operations Management

• Participate in the boutique management and achievement of commercial KPIs
• Act as the floor in-charge in the absence of the Boutique Manager, train the boutique team to follow and implement boutique standard operation procedure
• Be responsible for stock and cashier through staff management, ensuring the integrity of stock, monitoring the inventory and boutique cash flow
• Responsible for the appearance and maintenance of the boutique
• Ensure compliance with all policies and procedures through regular store management and staff meetings etc.
• Implement daily, weekly and monthly reporting

Sales & Customer Service

• Ensure sales growth, maximize the sales of the boutique and contribute to the sales targets
• Support the boutique team in providing client service in accordance to Maison standard, identify customer needs and demonstrate solid product knowledge so as to cultivate strong client relationships
• Coordination of after-sales activities
• Respecting discount policy
• Handle customer's enquiries and complaints

Team Management

• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned
• Hire, lead and act as advisor to boutique team regarding projects, tasks and operations
• Motivate the boutique team around the strategy and vision of the Maison
• Fosters a cooperative and harmonious working climate to maximize employees morale and productivity
• Act as a coach and assist the colleagues in operations, sales and training

WHAT ARE WE LOOKING FOR?

As the ideal candidate, you will be possessing –

• 8-10 years of previous working experience in luxury retail industry preferably in luxury jewelry/watchmaking sector, with 2+ years in supervisory role
• Qualification/training in watches & jewelry, knowledge of diamond grading and design

• Qualification in Gemology is a plus

• Excellent interpersonal and communication skills to manage and support diverse and regional client base

• Strong understanding in customer service needs and internal/external customer priorities

• Strong attention to details with the ability to handle multiple tasks simultaneously
• Computer and internet savvy with the experience in using Microsoft Office

We are looking for an Assistant Boutique Manager to lead and inspire a passionate and dynamic team, dedicated to delivering exceptional client experiences.

With a strong sense of business acumen, the Assistant Boutique Manager is expected to drive retail excellence across all touchpoints, enhance the brand's presence and leadership in the market, while collaborating with internal cross functional teams to deliver business excellence. Success in this role comes from thinking beyond the store,  keeping the full client journey in focus, including within an omni-channel environment.

Role Purpose To lead and manage the boutique's sales team, optimise business opportunities, deliver exceptional client experience and to uphold the brand's image and service standards.

1. Business leadership

2. Achieve and exceed monthly, quarterly, and annual sales targets.

3. Drive business through proactive client engagement.
4. Analyze sales trends, customer insights, and KPIs to identify areas of growth.

5. Identify and execute action plans to boost store performance.

6. Team Management

7. Lead, inspire, and manage the sales team to deliver outstanding results.

8. Conduct regular performance reviews and provide regular coaching.

9. Foster a dynamic team culture that reflects the brand's values and service excellence.

10. Client Relationship

11. Develop VIC customer relationships through personalized service and clienteling.

12. Creates positive and unique client experiences, to retain and grow client relationships and brand loyalty.

13. Manage client service recovery and feedback, ensuring timely resolution.

14. Operations & Store Management

15. Supports the day-to-day management of the F&B boutique, including decisions on merchandising, counter layout and appearance, and administration.

16. Ensure compliance with all retail procedures and company policies.
17. Maintain high visual merchandising and cleanliness standards.
18. Manage inventory levels, ordering and stock accuracy

Desirable experience  Generally proficient experience in F&B retailAppropriate training in F&B or comparable education

• Strong leadership, team management, and motivational skills.
• Excellent communication, interpersonal, and client service abilities.
• Strong understanding of POS systems, CRM tools, and sales reporting.
• High sense of aesthetics and attention to brand presentation.
• May be a specialist in makeup artistry, fragrance, or skincare

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

We are looking for an Assistant Boutique Manager to lead and inspire a passionate and dynamic team, dedicated to delivering exceptional client experiences within our Fragrance & Beauty Division.

With a strong sense of business acumen, the Assistant Boutique Manager is expected to drive retail excellence across all touchpoints, enhance the brand's presence and leadership in the market, while collaborating with internal cross functional teams to deliver business excellence. Success in this role comes from thinking beyond the store, keeping the full client journey in focus, including within an omni-channel environment.

Role Purpose

To lead and manage the boutique's sales team, optimise business opportunities, deliver exceptional client experience and to uphold the brand's image and service standards.

1. Business leadership

• Achieve and exceed monthly, quarterly, and annual sales targets.
• Drive business through proactive client engagement.
• Analyze sales trends, customer insights, and KPIs to identify areas of growth.
• Identify and execute action plans to boost store performance.

2. Team Management

• Lead, inspire, and manage the sales team to deliver outstanding results.
• Conduct regular performance reviews and provide regular coaching.
• Foster a dynamic team culture that reflects the brand's values and service excellence.

3. Client Relationship

• Develop VIC customer relationships through personalized service and clienteling.
• Creates positive and unique client experiences, to retain and grow client relationships and brand loyalty.
• Manage client service recovery and feedback, ensuring timely resolution.

4. Operations & Store Management

• Supports the day-to-day management of the F&B boutique, including decisions on merchandising, counter layout and appearance, and administration.
• Ensure compliance with all retail procedures and company policies.
• Maintain high visual merchandising and cleanliness standards.
• Manage inventory levels, ordering and stock accuracy

Desirable experience

Generally proficient experience in F&B retail

Appropriate training in F&B or comparable education

• Strong leadership, team management, and motivational skills.
• Excellent communication, interpersonal, and client service abilities.
• Strong understanding of POS systems, CRM tools, and sales reporting.
• High sense of aesthetics and attention to brand presentation.
• May be a specialist in makeup artistry, fragrance, or skincare

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Responsibilities:

• Manage customer's requests and queries
• Handle clients' phone calls, emails, and correspondence
• Retrieve and assist Customer documents
• Assist in planning and organizing Customer Care
• Maintain filing systems, document organization, and general office administration as needed
• Handle information with utmost confidentiality and professionalism
• Streamline customer process
• Manage monthly KPI of cases
• Every Monday to Friday, 9am to 6pm

Benefits & Perks:

• Opportunities for career growth and personal development
• A supportive and collaborative work environment
• Monthly salary + AWS/Bonus
• Starting Salary of $2,000

Qualifications:

• Strong customer communication skills
• English and second language
• Proficient in Microsoft Office (Word, Excel, Outlook)

• Candidate must possess at least Secondary School/"O" Level in any field

• Required language(s): English and Mandarin

• At least 1 Year(s) of working experience in the related field is required for this position

• Required Skill(s): Positive Attitude, Phone Manner, Highly motivated, Friendly

• Have basic to intermediate computer knowledge

• Preferably Junior Executive specialized in Customer Service or equivalent

• Immediate Position

Maintain operation of system dashboard/portal and ensure customers get high quality service and satisfaction.

System monitoring and administrations works.

Respond swiftly to calls when activated and investigate disturbances.

Respond immediately to all enquiries concerning season applications, refund matters, and/or change of particulars and resolve all issues.

Communicate with users via email, telephone & Portal.

Ensure daily/monthly reports are produced showing occurrences, such as email reports and/or call tracking.

Administrative duties e.g basic finance , Filing, data entry, applications submission.

Requirements:

Able to perform 12hr rotating shift.

Must be Singaporean.

Able to work independently and multiple locations when required.

Skills, Abilities, and Knowledge for Customer Service Administrative

Strong communication skills, including the ability to speak clearly and to relate effectively with people from diverse backgrounds

Ability to carry out functions professionally

Excellent customer service skills to ensure high degree of customer satisfaction

Highly energetic, confident, reliable, punctual, and proactive individual

Ability to give attention to detail and perform tasks accurately

Strong knowledge of and ability to use Microsoft Office and computer.

Customer service officer.

Able to prepare BL and contact customer.

looking for shipment sea / Air space

RESPONSIBILITIES

1. Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.

2. Responsible for creating, processing, and managing customer orders in the system.

3. Do following up customer orders from start to the end.

4. Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers' concerns are understood and resolution is clearly explained.

5. Solve customer problems and help resolve issues.

6. Preparing bills and invoices.

7. Ensure accurate and timely data entry into the inhouse system.

8. Excellent multitasking skills within their work space as well as computer software programs.

9. Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

1. Computer literacy

2. Good interpersonal skill

3. Knowledge of Korean language is a plus

4. Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working hours

• Monday – Friday: 8.30am – 5.30pm

Working Location

• 20 Penhas Road (Lavender Office)

Reporting Manager

• General Manager – Allied Food

Studio Operations 9 Months Internship (Part-Time)

$11 per hour

Pilates Fitness Operations Intern will be running the day to day operations of the studios covering customer service management, managing online and offline operations, and upkeep of studio cleanliness.

We encourage the intern to suggest new initiatives to improve customer experience and service offerings. Just like many before you, this internship offers a good opportunity for you to take your idea from concept to fruition during your internship with us.

KEY DUTIES

• Responsible for customer service, studio upkeep and virtual client experience
• Improve efficiency of current processes, suggest ways to improve customer experience and service offerings.
• Provide prompt replies to customer enquiries on various online platforms and our hotline
• Daily online and offline operations
• Studio housekeeping duties

ENVIRONMENT

• Flat hierarchy, independent working environment
• FREE Pilates Reformer classes

REQUIREMENTS

• Minimum commitment of 9 months, 3 days a week. You may take leave for exams or traveling etc during the 9 months. Completion bonus given at the end of 9 month term.
• 12pm - 5.30pm, Mondays to Fridays. Rest on weekends.
• At least 1 year working experience in administrative role
• Enjoys client interaction and can problem solve in a service-oriented way
• Good customer service and telephone etiquette
• Able to handle multiple requests coming in at the same time and systematically completes all tasks before the end of day
• Able to work independently alone or with the team.
• Experienced in admin work, good with google office and quick in picking up using computer systems
• Detailed oriented, meticulous, careful
• Tertiary students with 1 year of work experience are welcome to apply

Job Type: Internship

Contract length: 9 months

Pay: $, 1,400.00 per month

Benefits:

• Employee discount

Work Location: In person