649 IT Support Manager jobs in Singapore

• Partner with the sales team to provide technical support for value-based selling.
• Assist in profiling customers, identifying challenges, and aligning product solutions to meet their needs.
• Participate in technical calls, product discussions, and customer visits to strengthen relationships.

• Work closely with the R&Dteam to evaluate and develop product formulations that meet customer requirements.
• Review product specifications and provide recommendations or alternatives where required.
• Support the development of a product pipeline by identifying market needs, competitor activities, and opportunities for innovation.

• Provide technical input on cold-chain bakery inquiries, helping match customer needs with viable product options.
• Support sales in the confectionery segment by broadening the application of oils & fats
• Contribute technical insights for customer training, distributor education, and innovation days.

• Assist in creating technical write-ups, product demonstrations, and supporting materials to showcase flagship products.
• Contribute to innovation initiatives and help strengthen the company's positioning as a premium oils & fats supplier.

• Degree in Food Science, Food Technology, Chemical Engineering, or related field
• Min. 5-8 years of experience in oils & fats, food ingredients, or specialty fats R&D/application roles
• Strong technical understanding of bakery, confectionery, and specialty fats applications
• Ability to translate technical requirements into commercial solutions
• Good communication skills; comfortable engaging with customers and commercial teams

We are seeking a highly skilled and experienced Technical Support Manager to join our team.

This is an excellent opportunity for a seasoned professional to lead a cross-functional team of technical and trade operations executives.

• Lead a team of technical support executives to deliver exceptional customer service and achieve departmental goals.
• Conduct coaching to enhance team performance and customer experience.
• Monitor and evaluate case management based on internal quality guidelines.
• Proactively investigate customer issues and take necessary actions.
• Act as the first level escalation point for the team.
• Accountable for team's performance and own deliverables.
• Ensure knowledge remains relevant to product and industry.

The ideal candidate will have:

• Experience leading a technical support or customer service team from a financial services firm.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

This role is a fantastic opportunity to join a dynamic team and make a meaningful contribution to our organization.

Job ID

Brand

Merlin Entertainments - Corporate

Employment Type

Full-Time

Location

SG-Singapore

Get ready to enjoy the ride

We're on the hunt for a Technical Support Manager across our UK Theme Parks. In this role you will be required to provide reactive and project-based support across your designated attractions, ensuring the assets and attractions are maintained in line with legislation and in a manner that delivers enhanced guest experience and ride availability.

You will be supporting the Senior Director of Technical Services & Engineering, with day-to-day faults and issues, while helping to roll out market specific or global projects. This role will also require your input and experience with the Global Technical Services policies and procedures, ensuring they are fit for purpose and operationally relevant.

What You'll Do:

Capex Projects: Have oversight of the rolling capex projects for infrastructure and asset replacement across the attractions, supporting short- and medium-term asset replacement projects.

Asset Management: You will work closely with the attraction TDs and HSS team, to ensure assets are maintained in line with local legislation, intervening where there is a risk of non-compliance or poor asset management and escalating to the Senior Technical Director where required.

Technical Support: As and when faults continue to occur, impeding guest experience, or presenting a brand risk, you will be required to provide support, ensuring any faults are dealt with in a suitable period and solution.

Innovation & Sharing of Best Practice: As an ambassador for the Global Technical Services Team, you will be expected to drive innovation within your attractions, ensuring best practices and lessons learned are shared across your region and with the Central Technical Services Team to support Global asset improvement.

Environmental Engineering: How Merlin operates plays a key part in our environmental footprint and utility costs. Your role will require you to work closely with the Energy and Sustainability Team, ensuring the best environmental practices and green capex is deployed and supported, in manner compliments the technical assets.

People: The support and oversight of the technical services induction process will be critical to the role. You will be expected to support the induction and onboarding of new hires, ensuring they receive the training and support needed to be a success in the Technical Services team at Merlin.

• At least 5 years' experience as in a leadership role within the Theme Park or a critical engineering environment.

• Level 4 or above formal Technical Qualification (HNC, HND or degree level) in an engineering or technology focus area.

• The ability to manage extensive asset replacement programmes across a range of asset types and environments.

• Track record of demonstrating senior stakeholder management in a change environment.

• Confident at distilling complex topics in clear and concise presentation formats and verbal communication aimed at senior leadership level.

• Ideally has experience managing a client relationship with suppliers of engineering and technology services

• Ideally a NEBOSH General certificate in Health & Safety, or equivalent.

• Ideally has experience in visitor attractions, hospitality, or service industry.

Competitive benefits package based on location

Competitive

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate should have experience in providing technical support to external customers, ensuring efficient operations, and fostering team growth within the internal team. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Primary Functions:

Team Leadership and Management

• Supervise and mentor the technical support team to maintain productivity and morale.
• Conduct regular training sessions to ensure the team is up-to-date with the latest technologies and support protocols.
• Set clear goals, objectives, and performance expectations for team members.
• Handle recruitment, onboarding, and performance evaluations of team members.

Customer Support

• Oversee the resolution of customer issues and ensure a high level of customer satisfaction.
• Act as the point of escalation for complex or unresolved technical issues.
• Monitor customer feedback and take proactive steps to address recurring issues or dissatisfaction.
• Develop customer support strategies to improve service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure the team meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement tools and systems for ticket management, reporting, and communication.
• Analyse support trends to optimize workflows and improve efficiency.

Technical Expertise

• Maintain a strong understanding of the company's products, services, and technologies.
• Provide guidance to the support team on technical troubleshooting and problem-solving.
• Collaborate with product and engineering teams to address recurring technical challenges.
• Stay updated with industry trends and incorporate relevant practices into the support process.

Communication and Collaboration

• Serve as a liaison between the support team and other departments, such as sales, marketing, and product development.
• Provide regular updates and reports to senior management on team performance, customer satisfaction, and operational challenges.
• Coordinate with external vendors or partners to resolve third-party issues impacting customers.
• Clear verbal and written communication for resolving customer issues, team collaboration, and presenting insights to stakeholders.
• Ability to explain technical concepts to non-technical audiences.

Strategic Planning

• Plan and implement strategies for scaling support operations in line with business growth.
• Budget and allocate resources effectively to meet current and future support demands.
• Develop and implement customer service policies that align with company goals.

Risk Management

• Identify potential risks in the support process and develop mitigation strategies.
• Ensure compliance with regulatory standards and data protection laws, if applicable.

Metrics and Reporting

• Monitor support metrics like first-response time, resolution time, customer satisfaction score (CSAT), Net Promoter Score (NPS), etc.
• Use data-driven insights to make decisions and improve support processes.

Requirements:

• Minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on troubleshooting in software, hardware, networking, or systems.
• Proficiency in Operating Systems (Windows, Linux, macOS) , Networking Concepts (DNS, DHCP, firewalls, VPNs) , Cloud Platforms (AWS, Azure, Google Cloud) , and Application Support tools (e.g., ticketing systems, monitoring tools) .
• Proficiency in Helpdesk Tools (e.g., Zendesk, Freshdesk) , CRM Platforms (e.g., Salesforce) , and Monitoring Tools (e.g., Nagios, SolarWinds, Datadog) .
• Familiarity with ITIL frameworks or similar methodologies.
• Degree in Cybersecurity / Computer Science / Information Technology / IT Engineering / Business Administration.
• Certification in CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma will be considered an added advantage.
• Goal setting, performance monitoring, and feedback delivery.
• Strong organizational, project management, and strategic planning abilities.
• Conflict resolution and adaptability in fast-paced environments.
• Expertise in troubleshooting and diagnosing issues accurately.
• Commitment to high-quality service and satisfaction.
• Handling escalations and maintaining professionalism.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary will commensurate with qualifications and experiences

• 13th month bonus AWS / Variable bonus

• You may be required to work after office hours due to the requirements of the industry sector that the Company is in.

Interested candidates, please apply via the "Apply Now" button below.

We regret that only shortlisted candidates will be notified.

FX Operations Customer Support Manager

LSEG in Singapore is looking for a proactive and dynamic trade and technical support manager to join our international team. The candidate's primary role is to provide a successful team of trade and technical support executives for FXAll.

The ideal candidate understands capital markets and its related technology. Takes ownership of their team's performance, as well as possess a cross-functional team approach towards meeting customer and departmental goals. Knows what it takes to make each member of their team successful. They are proponents of continuous learning and change. They can quickly learn new technology, industry trends and updates.

Role Responsibilities

• Lead a cross-functional team of technical and trade operations executives.

•Conduct coaching to deliver excellent customer experience and achieve departmental

goals.

• Monitor and evaluate case management based on internal quality guidelines.

• Proactively investigate customer issues and follow through with necessary actions.

•To lead a culture of continuous improvement with customer satisfaction, process efficiency and risk management at the heart of our team goals

• Act as the first level escalation point for the team.

• Accountable for team's performance and own deliverables.

• Ensure own level of knowledge remains relevant to product and industry.

• Ensure alignment across LSEG FX Operations teams. Support team's learning & development.

• Participate in projects to improve overall performance metrics.

• Build internal relationships & network with key teams.

Qualifications

Experience leading a Technical Support or Customer Service team from a Financial

Services firm or

Technical Support Manager to lead our application support team and provide exceptional service to our clients.