11 Inclusive Design jobs in Singapore

What makes DHL great? Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World's Best Workplace by Great Place to Work and Fortune Magazine, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work.Start YOUR career with DHL today.

Job Purpose

As the Director of UX Design for Digital Customer Solutions at DHL Express, you will lead the design strategy for our digital platforms, creating seamless, user-centered experiences for our global customers. You will oversee a distributed design team, driving innovation, quality, and efficiency while balancing customer needs with business priorities.

We are looking for an experienced leader with strong design expertise, business acumen, and a proven record of managing global teams. You should be results-driven, skilled at using data to inform decisions, and able to iterate quickly. A self-starter with an entrepreneurial mindset, you will take ownership, mentor others, and foster a culture of excellence and collaboration.

The role location is either Singapore or Bonn, Germany.

• Lead and develop a high-performing UX design team focused on creating compelling digital customer experiences across DHL Express platforms.
• Define and execute the UX vision and strategy in alignment with business goals and customer needs.
• Collaborate closely with product management, engineering, marketing, and customer service teams to deliver integrated digital solutions.
• Champion user research, data-driven design, and usability testing to inform decision-making and continuous improvement.
• Advocate for best practices in usability, accessibility, and responsive design within a fast-paced, global organization.
• Manage stakeholder relationships, balancing business objectives with customer-centric design principles.
• Drive UX innovation by staying abreast of emerging technologies and industry trends.

Management Responsibility

• This role will have direct management responsibility for two team members, as well as indirect oversight of the ITS design team.

• Bachelor's or Master's degree in the Design field (e.g., UX, Management, Innovation Management, Service Design, C57gor related field.
• Preferred if the candidate has had some managerial training.
• 10-12 years of experience in leading UX design teams within complex, digital-first environments.
• Strong expertise in digital customer solutions, user research, and service design.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to translate customer insights into actionable design strategies that impact business success.
• Experience with industry standard design tools (e.g., Figma, Mural, MS Suite, Adobe, etc).
• Excellent facilitation skills to plan, lead, and execute workshops with cross-functional teams.
• Experience working in logistics, supply chain, or related industries is a plus.

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor's, Master's, or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

• DHL Express Singapore Pte. Ltd. Aperia, 10 Kallang Avenue, Tower / Singapore

DHL Express GHO (SG Office)

DHL Express Singapore Pte. Ltd.

Aperia, 10 Kallang Avenue, Tower /18

Singapore

We are seeking a UX Design Lead to shape the future of digital experiences for citizens, public officers, and servicemen. This role is central to ensuring our digital platforms are inclusive, accessible, and trusted by the public, while also enabling government agencies and services to work more effectively. You will combine design thinking, research, and service design to deliver solutions that strengthen public trust, streamline operations, and support mission readiness.

Key Responsibilities

• Citizen-Centric Design: Lead the creation of intuitive, inclusive, and accessible digital services that improve how citizens and businesses interact with the government.
• Workforce-Focused Design: Design internal platforms and applications that enhance the daily work of public officers and servicemen — simplifying processes, enabling faster decision-making, and improving operational outcomes.
• Policy & Standards Alignment: Ensure all designs comply with national digital, accessibility, and cybersecurity standards (e.g., WCAG, IM8, SHIP-HATS).
• Cross-Agency Collaboration: Partner with policymakers, operational leaders, and technology teams across government and defense to co-design solutions that balance user needs with policy, security, and organizational priorities.
• Design Leadership: Oversee research, prototyping, and usability testing for both public-facing and internal systems to ensure designs are practical, scalable, and impactful.
• Capacity Building: Mentor design teams and foster UX capability within agencies, empowering public officers and servicemen to adopt user-centred approaches in their domains.
• Evidence-Based Practice: Use citizen and officer feedback, data insights, and usability testing to inform design decisions and drive continuous improvement.
• Design Governance: Develop and maintain design systems that ensure consistency and accountability across services used by both citizens and the public sector workforce.

Qualifications

• Experience: 7+ years in UX design, with at least 2–3 years in a leadership role. Experience designing for both citizen-facing and internal enterprise/operational platforms is highly valued.
• Portfolio: Demonstrated impact in delivering digital experiences that improve public service delivery and/or internal workforce productivity (e.g., portals, operational dashboards, mission-critical systems).
• Skills: Strong expertise in service design, user research, and accessibility. Skilled in usability testing and translating complex workflows into streamlined digital experiences.
• Leadership and communication: Proven ability to lead multidisciplinary teams and influence stakeholders across policy, operations, and technical domains. Conversant in communicating and rationalizing design concepts with the tangible impact that comes along with them.
• Mindset: Mission and purpose-driven, with a strong sense of accountability to enable officers and servicemen to perform at their best.
• Delivery: Led the design and implementation of high impact UX designs in products with a large user base.

UX Design Support (UAT | UX | 11 months | Public Sector)

• Duration: 11 months
• Location: Pasir Panjang Rd, Mapletree Business City
• Salary:
• Eligibility: Only Singaporean

Job Description

• Represent "the company" DTO to manage all virtual assistant (chatbot) and website related queries from "the company" lines, including for non-Gov and external websites.
• Support User Experience (UX) activities such as service journey and design thinking for websites, eservices and chatbots.
• Co-development of Agile User Stories, Functional and Technical Specifications and User Acceptance Testing (UAT) Test Cases for website or chatbot enhancements with vendors.
• Review vendor Systems Integration Test (SIT) reports and participate with users in UAT and Application Compatibility Testing (ACT).
• Attend project meetings with lines and vendors to provide technical consultation and review the status of outstanding issues, enhancements and other ongoing tasks.
• Report to cybersecurity and management and follow up on any website or chatbot incidents/bugs.
• Manage website user account and audit trail housekeeping via Monthly Access Reviews, generating User Access Reports for websites and chatbots for User Project Managers to review and follow up.
• Inform WOGAA (Whole-of-Government Application Analytics) and relevant Cybersecurity agencies of planned downtimes for websites, such as Maintenance Window Requests (e.g. planned maintenance downtime for "the company" Corpsite etc).
• Manage Monthly WOGAA reports to ensure "the company" meets Digital KPIs of tracked websites and e-services.

Skills Required

• Background in Computer Science, Information Technology, Software Engineering, or related technical field
• Prior working experience in Web Development, Digital Media, or Computer Information Systems
• Possesses good organisational skills and high attention to detail
• Writes well and has good verbal communication skills is an advantage
• Familiar with MS Office software eg. ppt, word doc and excel, etc
• Dynamic and result-oriented team player with strong initiative

Apply Now via MyCareersFuture

Only Shortlisted Candidates are contacted

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By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at

In Ref: SS – JO-27066

BGC Group Pte Ltd (Outsourcing)

EA 05C3053

• Build responsive and scalable web applications for internal and external users (e.g., project dashboards, contractor portals, resource tracking tools).
• Develop user-friendly interfaces for project managers, engineers, and site supervisors.

1. Working hours 8am to 5pm and Sometimes you may have to work until 8pm if there is work available. However, you must be willing to work during this time 2-3 days per week.
2. Integration with Construction Systems
   
   Integrate web apps with industry-specific software (e.g., BIM, AutoCAD, SAP, project management tools).
   
   Connect apps to IoT devices or sensors used on construction sites (e.g., for monitoring equipment or environmental data).
3. Database Design & Management
   
   Design and maintain relational databases (e.g., MySQL, PostgreSQL) to manage construction data like project timelines, material inventory, safety records, etc.
4. Project Collaboration Tools
   
   Develop features that support collaboration across stakeholders: contractors, engineers, suppliers, and clients.
   
   Implement document management systems for drawings, blueprints, and contracts.
5. System Maintenance & Upgrades
   
   Monitor and maintain web systems to ensure performance, security, and reliability.
   
   Perform regular updates and implement enhancements based on user feedback or regulatory changes.
6. Security & Compliance
   
   Ensure applications comply with Singapore's data protection laws (e.g., PDPA).
   
   Implement access control, data encryption, and secure login features
7. Collaboration with Cross-Functional Teams
   
   Work closely with civil engineers, quantity surveyors, and site managers to understand construction workflows and translate them into digital solutions.
   
   Coordinate with IT and cybersecurity teams.
8. Performance Monitoring & Reporting
   
   Build real-time dashboards for monitoring KPIs (e.g., project progress, worker productivity, budget usage).
   
   Generate custom reports for clients or government authorities.
9. Troubleshooting & User Support

• Provide support to users across multiple construction projects.
• Train staff on using new systems or modules effectively.

UX Designer

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Provide oversight and lead design activities across projects.

• Drive design quality, practice, and offerings that meet business and user goals as well as create new offerings for our Corporate Banking customers.
• Deeply understand the market, our competitors, speak to our clients about their needs, usage access and expectations to drive Client stickness
• Own the UX capability output across key projects, ensuring each project deliverable is consistent with vision to deliver best User experienes and build reusable assets across projects
• Build a strong UX capability, provide career guidance and performance decisions for UX team members
• Provide directional oversight of individual project team's work and assume overall accountability for it.
• Develop prototypes for the business , stakeholders to capture VOC feedback refine the overall experience

Your key skills :

• At least 10 years of experience in the relevant space.
• Experience with UX tools and platforms, covering but not limited to Adobe Creative Suite, Sketch, Figma, Confluence, or JIRA
• Building Design language systems, branding thought leaderships
• Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research.
• Mastery in two to three areas of expertise such as Service Design, Visual Design, Interaction Design, or Content Design.
• Proven history of managing cross-functional teams to create a powerful, effective, and coherent design solution.
• Highly proactive with exceptional communication and interpersonal skills.

Location: Near Bukit Merah MRT

3 years Government Contract

$4,000 – $8,600/month (AWS + up to 4 mths bonus per year)

⏱️ 5-day work week

Degree in Computer Science / HCI / Design

Singaporean Only

⭐ Job Highlights

• Exciting opportunity to design next-generation digital solutions for Defence & Security operations.
• Join a multidisciplinary Design Innovation & UX team working on human-centered systems.
• Open to candidates with 1–12 years of experience (senior level considered).

UX Design Support (UAT | UX | 11 months | Public Sector)

• Duration: 11 months
• Location: Pasir Panjang Rd, Mapletree Business City
• Salary:
• Eligibility: Only Singaporean

Job Description

• Represent "the company" DTO to manage all virtual assistant (chatbot) and website related queries from "the company" lines, including for non-Gov and external websites.
• Support User Experience (UX) activities such as service journey and design thinking for websites, eservices and chatbots.
• Co-development of Agile User Stories, Functional and Technical Specifications and User Acceptance Testing (UAT) Test Cases for website or chatbot enhancements with vendors.
• Review vendor Systems Integration Test (SIT) reports and participate with users in UAT and Application Compatibility Testing (ACT).
• Attend project meetings with lines and vendors to provide technical consultation and review the status of outstanding issues, enhancements and other ongoing tasks.
• Report to cybersecurity and management and follow up on any website or chatbot incidents/bugs.
• Manage website user account and audit trail housekeeping via Monthly Access Reviews, generating User Access Reports for websites and chatbots for User Project Managers to review and follow up.
• Inform WOGAA (Whole-of-Government Application Analytics) and relevant Cybersecurity agencies of planned downtimes for websites, such as Maintenance Window Requests (e.g. planned maintenance downtime for "the company" Corpsite etc).
• Manage Monthly WOGAA reports to ensure "the company" meets Digital KPIs of tracked websites and e-services.

Skills Required

• Background in Computer Science, Information Technology, Software Engineering, or related technical field
• Prior working experience in Web Development, Digital Media, or Computer Information Systems
• Possesses good organisational skills and high attention to detail
• Writes well and has good verbal communication skills is an advantage
• Familiar with MS Office software eg. ppt, word doc and excel, etc
• Dynamic and result-oriented team player with strong initiative

Apply Now via MyCareersFuture

Only Shortlisted Candidates are contacted

---

By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at

In Ref: SS – JO-27066

BGC Group Pte Ltd (Outsourcing)

EA 05C3053

This is a unique opportunity to lead the way in user experience design, driving innovation and excellence across our organization.

We are seeking an experienced Lead UX Designer to join our team as a key member of our product development group. As a seasoned expert in UX design, you will be responsible for leading cross-functional teams to deliver engaging and intuitive digital experiences that meet the needs of our users.