192 Customer Training jobs in Singapore

Get AI-powered advice on this job and more exclusive features.

The Manager, Customer Support & Training (CS&T) for South East Asia and Australia is a key leadership role and is vital to ensuring customer success. The role is responsible for leading and managing a team of Technical Consultants who are specialists in our products. The manager will proactively ensure effective collaborations with cross functions and engage the team to achieve/exceed goals.

Your impact

• Manage a team of Technical Consultants who are providing customer issue resolution, pre-sales presentations and customer training - this includes recruitment, performance management, and career development
• Be a positive role model for AspenTech’s core values and leadership principles
• Ensure Technical Consultants provide timely and expert customer support to resolve a wide range of product usage and application issues for AspenTech customers, primarily through remote telephone and E-mail support but also through occasional on-site visits
• Make quick and sound decisions about how to handle critical problems that impact customer’s operating plants but are not solvable by normal support practices
• Drive escalation and resolution of high impact customer issues through AspenTech’s defined processes
• Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees
• Ensure delivery excellence of public and on-site customer training
• Proactively promote and drive AspenTech’s training services
• Work as a member of the CS&T global management team to ensure departmental metrics are achieved
• Work as a strategic partner of Telesales team and deliver pre-sales business consulting to AspenTech’s potential customers for leads which originate from the Telesales organization

What You’ll Need

• Proven experience as an effective people manager
• Excellent communication and leadership skills
• Experience in a technical field, preferably software support for the petroleum, petrochemical, or engineering industries
• Bachelor’s Degree or equivalent in a technical degree is preferred, e.g. Engineering or Computer Science related
• Occasional international travel is required (5-10%)
• Be able to demonstrate critical thinking with strong analytic and problem-solving skills
• Additional consideration for experience with Aspen’s proprietary software

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development

Referrals increase your chances of interviewing at Aspen Technology by 2x

Get notified about new Customer Service Support Manager jobs in Singapore, Singapore .

Lead Executive - Centre for Service Excellence

Customer Relationship Management Manager

Service Manager, Customer Support (XRD & XRF)

Manager, Customer Service (Medical Care Concierge Team)

Collection Point Relationship Manager, SPX Express

Customer Support Operations Program Manager

Player Support & Experience Lead (Mobile Games)

Manager, Service Quality & Ops Support - Sentosa Express

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Minimum five years of relevant training experience.
• WSQ Advanced Certificate in Learning and Performance or equivalent qualification.
• Proven track record in designing and delivering operational and systems training programs.
• Engaging presentation style, with strong interpersonal skills.
• Effectively bilingual in English and one other local or foreign language.
• Strong observational skills to assess trainee progress and motivate underperforming participants.

Get AI-powered advice on this job and more exclusive features.
The Manager, Customer Support & Training (CS&T) for South East Asia and Australia is a key leadership role and is vital to ensuring customer success. The role is responsible for leading and managing a team of Technical Consultants who are specialists in our products. The manager will proactively ensure effective collaborations with cross functions and engage the team to achieve/exceed goals.
Your impact
Manage a team of Technical Consultants who are providing customer issue resolution, pre-sales presentations and customer training - this includes recruitment, performance management, and career development
Be a positive role model for AspenTech’s core values and leadership principles
Ensure Technical Consultants provide timely and expert customer support to resolve a wide range of product usage and application issues for AspenTech customers, primarily through remote telephone and E-mail support but also through occasional on-site visits
Make quick and sound decisions about how to handle critical problems that impact customer’s operating plants but are not solvable by normal support practices
Drive escalation and resolution of high impact customer issues through AspenTech’s defined processes
Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees
Ensure delivery excellence of public and on-site customer training
Proactively promote and drive AspenTech’s training services
Work as a member of the CS&T global management team to ensure departmental metrics are achieved
Work as a strategic partner of Telesales team and deliver pre-sales business consulting to AspenTech’s potential customers for leads which originate from the Telesales organization
What You’ll Need
Proven experience as an effective people manager
Excellent communication and leadership skills
Experience in a technical field, preferably software support for the petroleum, petrochemical, or engineering industries
Bachelor’s Degree or equivalent in a technical degree is preferred, e.g. Engineering or Computer Science related
Occasional international travel is required (5-10%)
Be able to demonstrate critical thinking with strong analytic and problem-solving skills
Additional consideration for experience with Aspen’s proprietary software
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Customer Service
Industries Software Development
Referrals increase your chances of interviewing at Aspen Technology by 2x
Get notified about new Customer Service Support Manager jobs in
Singapore, Singapore .
Lead Executive - Centre for Service Excellence
Customer Relationship Management Manager
Service Manager, Customer Support (XRD & XRF)
Manager, Customer Service (Medical Care Concierge Team)
Collection Point Relationship Manager, SPX Express
Customer Support Operations Program Manager
Player Support & Experience Lead (Mobile Games)
Manager, Service Quality & Ops Support - Sentosa Express
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Technical Training Instructor
Job Purpose
We are seeking a highly skilled and experienced Technical Training Instructor to deliver hands-on and classroom training on the maintenance, diagnostics, and repair of buses (diesel, hybrid, and/or electric). The ideal candidate will have a strong background in heavy vehicle systems and a passion for educating mechanics, technicians, and other fleet personnel.
Responsibilities
· Deliver comprehensive technical training sessions on the operation, maintenance, and repair of buses, including diesel, hybrid, and electric models.
· Develop and update training content, materials, manuals, presentations, and assessments aligned with OEM guidelines and industry standards.
· Conduct both classroom instruction and practical hands-on training in the workshop or on-site at depots.
· Train staff on diagnostic tools, vehicle systems and safety protocols.
· Evaluate trainees through testing, assessments, and observation of hands-on performance.
· Collaborate with engineering teams, manufacturers, and vendors to stay updated on new technologies and prepare service bulletins.
· Maintain training records, track progress, and provide regular reports to training manager.
· Ensure training complies with SSG and ITE compliance.
Qualifications & Work Experience
· Diploma in Mechanical / Automotive Engineering / Engineering Management / Hi-Nitec/Nitec in Engineering
· Industry Trainer Certificate (ITE), Advance Certificate in Training & Assessment - Facilitated Learning (ACTA/ACLP)
· Bilingual - English and Mandarin / Malay/Tamil
Skills
· Minimum 5 years of experience in bus or heavy vehicle maintenance and repair.
· At least 2 years of experience in delivering technical training or mentoring technicians.
· Familiarity with hybrid and electric bus technologies used in Singapore’s public transport fleets.
· Strong knowledge of bus systems: engines, transmissions, high-voltage electrical systems, emission controls, and diagnostics.
SMRT Buses Ltd , a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.
As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.
We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.
About SMRT Corporation
SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, theEast-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.
An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.
Come onboard the SMRT journey today.
Vision
Moving People. Enhancing Lifestyles
Core Values
Respect, Integrity, Safety & Service, Excellence
#J-18808-Ljbffr

Serve as a SME in performing a variety of manufacturing support tasks associated with product development, training stakeholders, product transfers between facilities, and on-going process improvements, optimizations and corrections.

Key Responsibilities:

• Assess trainer skills and product knowledge, conduct product assembly training and certification programs, and may establish and communicate product training schedule.
• Serve as trusted SMEs in designing and performing global product and process transfers.
• Collaborate with Supervisors and Engineers to establish training methods and standards.
• Provide leadership to Technicians in the execution of certification programs and collect feedback on improvement opportunities.
• Evaluate products and documentation for commercial builds as it relates to training.

Education and Experience:

Secondary Education with 5 years of experience including assembling products, training assemblers on valve assembly, assessing processes with respect to DFM, Lean, and DFT principles, and training for CAPA purposes.

Required:

• Training processes and systems, product training SOPs and work instructions, GxP, and manufacturing operations.
• Problem-solving methodology, root cause analysis, Quality System fundamentals, and good documentation practices.

Preferred Skills:

• Excellent written and verbal communication, interpersonal, and relationship-building skills.
• Strong computer skills, including MS Office, JDE, video capturing and editing software.
• Understanding of design intent, rings, and component assembly; ability to transfer product/process knowledge from R&D or Engineering to manufacturing.
• Strong iVFS knowledge.
• Ability to perform in-depth video analysis of production processes to identify improvements.
• Strict attention to detail.
• Ability to work effectively with production, Engineering, and R&D teams.
• Provide professional, direct, and tactful feedback.
• Foster information exchange among peers.
• Guide entry-level technicians.
• Adhere to all company rules, including pandemic protocols, EHS rules, and safety measures to prevent injuries and environmental impact.

The role of a Training Coordinator is to ensure timely fulfillment of front-end technical training course administration functions, including managing technical enquiries and online registration gateway.

• Promptly respond and follow-up on technical training enquiries;
• Effectively manage front-end course administration functions in a timely manner;
• Effectively manage online registration gateway;
• Manage and monitor ad-hoc and urgent training requests;
• Timely generate relevant reports on regular basis to support training performance management;
• Periodic updating on marketing collateral; and
• Support Technical Support Training Unit on course delivery matters.

• Assist in the design, development, and coordination of production of brochures, flyers, catalogs, and web-based marketing, publicity, and promotional materials;
• Assist in ASPRI/ASPRI-IPI seminars, events, activities, and industry programs.

• Source, negotiate, monitor, and feedback on the performance of outsourcing partners and vendors, ensuring compliance to technical specifications and service standards.

You should possess the following:

• Minimum Diploma preferably in Training and Adult Education sector;
• No experience required as On-the-job training will be provided;
• Ability to effectively manage time and schedules under tight deadlines and pressure;
• Strong adaptability skill, able to work independently as well as in a team;
• Strong communication skills with good customer service aptitude;
• Proficiency in Microsoft Office and other IT applications;
• Willingness to work a flexible schedule, including shift duties on a rotational basis (estimated twice a month for evenings and once a month for weekends), generous perks provided.

Working location at Jalan Papan (shuttle pickup at Chinese Garden MRT).

Join to apply for the
Audit Manager (Technical & Training)
role at
ACCA Careers
2 days ago Be among the first 25 applicants
Join to apply for the
Audit Manager (Technical & Training)
role at
ACCA Careers
We are seeking a highly motivated, independent, and technically strong professional to join our newly created arm in the audit technical team. As a manager, you will be part of the team to provide technical expertise, advisory and compliance checks to our auditors.
Responsibilities
Technical research and consultations – writing technical publications; review, revision and development of technical working paper templates and training materials; as well as co-ordination, facilitation and/or conduct of technical training sessions.
Training – Review and develop training programme with reference to the effectiveness of the training programme; coordination, facilitation and/or conduct of trainings; and monitoring of the CPE hours clocked by the audit professionals.
Other ad-hoc projects that may require your involvement.
Requirements
Bachelor’s degree in Accountancy or equivalent professional qualification
5 – 6 years of audit experience, preferably from an international public accounting firm
Deep passion to specialise in technical and training
Ability to work independently
Good verbal and written communication skills
Good analytical, organisational and interpersonal skills
For further information, and to apply, please visit our website via the “Apply” button below.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Accounting/Auditing and Finance
Industries Accounting
Referrals increase your chances of interviewing at ACCA Careers by 2x
Sign in to set job alerts for “Audit Manager” roles.
Vice President / Director (Internal Audit)
Assistant Director (Internal Audit/Assurance)
Assistant Director, Group Internal Audit
Senior Audit Manager - Senior Vice President
Vice President/Director, Credit Review (Internal Audit)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

Join to apply for the Technical Training Developer (Multimedia focus) role at KLA

3 weeks ago Be among the first 25 applicants

Join to apply for the Technical Training Developer (Multimedia focus) role at KLA

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Technical Training Developer – Multimedia Focus is a creative and technical expert responsible for producing high-quality multimedia training content for the semiconductor industry. This role emphasizes video production, script development, and studio operations to support global training initiatives for field service engineers and technical staff. The developer will work closely with subject matter experts (SMEs), instructional designers, and training leads to transform complex technical concepts into engaging, accessible, and scalable learning

Key Responsibilities

Multimedia Production & Studio Management

• Lead the end-to-end production of training videos, including:
• Scriptwriting and storyboarding
• Directing and filming technical demonstrations
• Editing and post-production (color grading, audio mixing, motion graphics)
  
• Manage the training video studio, including lighting, sound, camera equipment, and green screen setups.
• Maintain a library of reusable multimedia assets and templates for consistent branding and instructional quality.
  
  

• Collaborate with SMEs and instructional designers to write clear, technically accurate, and engaging scripts.
• Translate complex engineering procedures into compelling visual narratives.
• Apply storytelling techniques to enhance learner engagement and retention.
  
  
  

• Operate and maintain advanced multimedia tools such as:
• Adobe Premiere Pro, After Effects, Audition
• Articulate Storyline, Camtasia, Vyond
• OBS Studio, DaVinci Resolve, Final Cut Pro (as needed)
  
• Use screen capture and animation tools to create tutorials and simulations.
  
  

• Integrate multimedia content into LMS platforms (e.g., SumTotal), SharePoint, and other knowledge systems.
• Ensure content is accessible, version-controlled, and aligned with KLA’s Product Lifecycle (PLC) and training standards.
• Support localization and subtitling efforts for global audiences.
  
  
  

• Conduct usability testing and gather learner feedback to improve content effectiveness.
• Track training KPIs and analytics to assess impact and identify areas for enhancement.
• Stay current with trends in multimedia learning, instructional technology, and adult learning theory.
  
  
  

• Bachelor’s degree in Multimedia Production, Film, Instructional Design, or related field.
• 5+ years of experience in video production and multimedia content development, preferably in a technical or industrial setting.
• Strong portfolio demonstrating video editing, scriptwriting, and instructional storytelling.
• Experience working in or supporting training for the semiconductor or high-tech manufacturing industry is a plus.
• Strong written and verbal English language skills.
• Familiarity with semiconductor tools and service environments (e.g., Inspection & metrology systems).
• Ability to manage multiple projects end-to-end, including planning, monitoring, and change management and meet tight deadlines in a matrixed, multicultural environment.
• Experience working with cross-functional teams such as R&D, support, and manufacturing.
• Commitment to continuous learning and familiarity with training platforms and methodologies.
• Willingness to travel internationally and work with people from diverse cultures.
• Knowledge of accessibility standards (e.g., WCAG) and localization best practices.
• Experience with AR/VR/MR is a bonus, not a requirement.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Education and Training
• Industries Semiconductor Manufacturing

Referrals increase your chances of interviewing at KLA by 2x

Queenstown, Central Singapore Community Development Council, Singapore 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.