948 Customer Service Management jobs in Singapore

About the Role

We're seeking a friendly and reliable Client Support Executive to join our Singapore team. You'll assist clients with inquiries, support internal teams and contribute to a smooth customer experience.

What you'll be doing

• Handle client communications via calls, emails and chat
• Assist with client onboarding and follow-ups
• Maintain client records and update internal systems
• Support internal teams with administrative and coordination tasks
• Help track client feedback and report on service trends
• Assist with basic marketing or outreach initiatives

What we're looking for

• Local Polytechnic Diploma or Degree in Business, Communications or related field
• Strong interpersonal and communication skills
• Customer-focused, organised and detail-oriented
• Comfortable using CRM and office software
• Positive, proactive and team-oriented
• Experience in customer service or client support is an advantage

Job Types: Full-time, Permanent

Pay: $3, $3,500.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

Operations

• Help run daily operations for security systems (like CCTV, access control, alarm systems).
• Work with internal teams to keep projects on track.
• Monitor timelines, budget use, and manpower needs.

Client & Vendor Support

• Arrange installations and maintenance with clients.
• Handle customer questions or complaints.
• Work with vendors and subcontractors to get parts and services.

Team Support

• Help the Operations Manager oversee technicians and engineers.
• Ensure team follows safety and work procedures.
• Assist in planning staff deployment.

Documentation & Inventory

• Keep project and service records organized.
• Monitor stock levels and order parts when needed.
• Create weekly/monthly reports on project and maintenance work.

Requirements

• Diploma or NITEC in Engineering (Computer, Electrical, or related fields).
• Basic knowledge in ELV, IT, and security systems is preferred.
• At least 2 years of experience in the IT/security field.
• Able to read and understand basic AutoCAD drawings.
• Good communication and teamwork skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

LOCATION: Singapore

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world's leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities and being the global benchmark for responsible business practice.

Role Purpose

We are seeking a dedicated professional to manage our Network customer as a single point of contact for performance, relationship, and escalation management. The ideal candidate will proactively offer recommendations for issue resolution and process improvements.

Job Responsibilities

BUSINESS PERFORMANCE SUPPORT

• Generate new business leads for Account Managers through up-selling and cross-selling opportunities.

RELATIONSHIP MANAGEMENT

• Serve as the Single Point of Contact for the assigned SL network customer.
• Lead Business Reviews with customers to ensure business continuity and foster sustainable partnerships.
• Collaborate with Account Managers to execute Account Plans effectively.

PERFORMANCE MANAGEMENT

• Align the country's operational performance with global and regional goals.
• Ensure consistency and service quality in collaboration with Network Operations.
• Govern customer Change Requests to manage scope and ensure cost recovery.
• Handle customer escalations and drive recovery plans.
• Distribute integrated performance reports to specific regional and global customers in a timely manner.
• Provide ad hoc reporting and analysis as required.
• Identify performance trends and hotspots.

CONTINUOUS IMPROVEMENT

• Facilitate Continuous Improvement (CI) programs across operations, systems, and financial audits in collaboration with Network Operations.
• Share best practices across countries and accounts.
• Support process standardization to achieve an operating standard model.
• Track and monitor cost savings in collaboration with Network Operations.

ACCOUNT MANAGEMENT

• Grow the SL share of wallet for existing customers in the region by focusing on regional account plans and commercial ownership of accounts, including RFQ, renewal, and commercial CRF ownership.
• Ensure overall commercial ownership of SL accounts in the region, including the regional management of Global accounts.
• Develop proactive business retention and growth plans that protect and enhance margins, aligned with key internal stakeholder strategies.
• Track and manage account profitability in direct coordination with Finance, addressing DSO issues and identifying root causes to take corrective actions or liaise with other functions to resolve account profitability issues.

OTHERS

• Represent CSS by participating in ad hoc cross-functional projects.

• Strong understanding of supply chain management principles
• Excellent communication skills
• Strong follow-through and attention to detail
• Team player with strong analytical and problem-solving abilities
• Ability to think both tactically and strategically
• Results-oriented and adaptable to change
• Internationally minded executive

Exceptional Customer Service Representative

This is a customer-facing role where you will provide support to clients via phone calls. The ideal candidate should have a strong background in customer service and telemarketing, with excellent communication skills and the ability to work independently or as part of a team.

• Provide exceptional customer service and resolve issues promptly
• Upsell products or services to clients
• Develop and maintain positive relationships with clients
• Work collaboratively with colleagues to achieve sales targets

• Certified Employee Instructor (CEI) certification or willingness to undergo the certification course
• Minimum 2 years of experience in a call centre environment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Comfortable working on a commission-based role

As a successful candidate, you will have the opportunity to develop your skills and knowledge in customer service and telesales, while also enjoying a competitive salary and benefits package.

Job Description:

We are a pet cremation company seeking a versatile and compassionate individual to join our team as a Specialist (Veterinary Accounts & Client Support). This role blends marketing, veterinary account management, and business development with support in operations and customer care.

Key Responsibilities:

• Build and manage relationships with veterinary clinics and partners.
• Act as the primary contact for veterinary accounts, ensuring excellent service and support.
• Develop and implement social media and digital marketing strategies to grow brand awareness.
• Create engaging marketing content (social media posts, visuals, campaigns) aligned with our values of compassion and dignity.
• Support business development initiatives and outreach to new partners.
• Assist with events, workshops, or seminars with partners.
• Prepare reports on marketing, partnership, and outreach performance.
• Provide support to operations and customer care when needed, including:

Attending to pet families with professionalism and empathy.

Assisting in collection and handling of pets with care and respect.

Supporting cremation service coordination and client follow-up.
- Collaborate closely with the operations team to ensure seamless service delivery.

Requirements:

• Compassionate, respectful, and comfortable working in an environment involving pet aftercare.
• Reliable, responsible, and detail-oriented.
• Able to work shifts, including weekends and public holidays.
• Ability to work evenings/weekends when required (with time-off in lieu).

Working Hours & Benefits:

• 4-day work week (including weekends and public holidays).
• 11-hour shifts.
• Salary: $2,800 – $3,200 (Basic + Commission) .

Join us in delivering dignified aftercare services that honour the love between pets and their families.

Job Title: Client Support Specialist – Immigration Services

Location: Tanjong Pagar

Salary range : $3,000 to $3,500 + Incentive + Bonus

Job Summary:

We are seeking a proactive and customer-focused Client Support Specialist to manage and assist clients throughout their Asia, US, Canada, and Singapore visa application processes . This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.

Key Responsibilities:

• Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
• Provide end-to-end support in documentation, application preparation, and submission processes.
• Assist clients in understanding visa requirements, eligibility criteria, and timelines.
• Ensure accuracy and completeness of client documentation before submission.
• Schedule and coordinate client appointments with embassies, consulates, or visa centers.
• Liaise with internal processing teams and third-party service providers as required.
• Maintain updated knowledge of immigration policies, procedures, and regulation changes.
• Provide timely updates to clients on the status of their applications.
• Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
• Maintain and update CRM or case management systems accurately.

Requirements:

• Bachelor's degree in any discipline.
• 1–3 years of experience in immigration, client servicing, or administrative roles.
• Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
• Excellent communication skills (spoken and written English).
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and prioritize effectively.
• Customer-centric approach with a problem-solving mindset.
• Proficiency in MS Office and CRM tools.

Location: Central CBD

Base Pay + Performance Incentives

About the Role

We're looking for a creative and detail-oriented individual to join our team as a Marketing and Client Support Assistant. You'll support both marketing campaigns and client servicing activities, helping to ensure smooth operations and meaningful engagement with clients. This is a great entry-level role for those who enjoy a mix of marketing, coordination and client interaction.

What You'll Be Doing

• Assist in executing marketing and outreach campaigns
• Coordinate client communication and support activities
• Help manage social media updates, event materials and marketing content
• Maintain client and campaign databases
• Collect feedback and report insights to the team

What We Offer

• Base pay + performance-based incentives
• Hands-on experience across marketing and client engagement
• Full training and mentorship from experienced professionals
• Dynamic and collaborative team culture

Who We're Looking For

• Diploma or Degree in Business, Marketing or related field
• Fresh graduates are encouraged to apply
• Organised, proactive and adaptable
• Strong writing and communication skills

Why Join Us?

This role provides valuable exposure to both marketing operations and client servicing, ideal for those looking to explore a career in marketing, communications or client experience.

• Location: Central CBD
• Base Pay + Performance Incentives

About the Role

We're looking for a creative and detail-oriented individual to join our team as a Marketing and Client Support Assistant. You'll support both marketing campaigns and client servicing activities, helping to ensure smooth operations and meaningful engagement with clients. This is a great entry-level role for those who enjoy a mix of marketing, coordination and client interaction.

What You'll Be Doing

• Assist in executing marketing and outreach campaigns
• Coordinate client communication and support activities
• Help manage social media updates, event materials and marketing content
• Maintain client and campaign databases
• Collect feedback and report insights to the team

What We Offer

• Base pay + performance-based incentives
• Hands-on experience across marketing and client engagement
• Full training and mentorship from experienced professionals
• Dynamic and collaborative team culture

Who We're Looking For

• Diploma or Degree in Business, Marketing or related field
• Fresh graduates are encouraged to apply
• Organised, proactive and adaptable
• Strong writing and communication skills

Why Join Us?

This role provides valuable exposure to both marketing operations and client servicing, ideal for those looking to explore a career in marketing, communications or client experience.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2, $3,500.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

Job Title: Client Support Specialist – Immigration Services

Location: Tanjong Pagar
Salary range : $3,000 to $3,500 + Incentive + Bonus

Job Summary:

We are seeking a proactive and customer-focused Client Support Specialist to manage and assist clients throughout their Asia, US, Canada, and Singapore visa application processes . This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.

Key Responsibilities:

• Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
• Provide end-to-end support in documentation, application preparation, and submission processes.
• Assist clients in understanding visa requirements, eligibility criteria, and timelines.
• Ensure accuracy and completeness of client documentation before submission.
• Schedule and coordinate client appointments with embassies, consulates, or visa centers.
• Liaise with internal processing teams and third-party service providers as required.
• Maintain updated knowledge of immigration policies, procedures, and regulation changes.
• Provide timely updates to clients on the status of their applications.
• Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
• Maintain and update CRM or case management systems accurately.

Requirements:

• Bachelor’s degree in any discipline.
• 1–3 years of experience in immigration, client servicing, or administrative roles.
• Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
• Excellent communication skills (spoken and written English).
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and prioritize effectively.
• Customer-centric approach with a problem-solving mindset.
• Proficiency in MS Office and CRM tools.