2710 Customer Service Management jobs in Singapore

Key Responsibilities:

• Lead a team of sales professionals to achieve monthly sales targets and success rate percentages.
• Track performance against key performance indicators (KPIs) and implement improvements.
• Handle customer complaints, staff motivation, coaching, and paperwork on a daily basis.
• Manage employee responsibilities, including scheduling shifts and overseeing annual leaves/medical leaves.
• Train and develop staff to maximize performance and efficiency.

Requirements:

• A minimum of 3 years of relevant experience with proven KPI success in the beauty and wellness industry.
• Excellent communication and interpersonal skills.
• Bilingual proficiency in Mandarin and English to liaise with Mandarin-speaking clients.
• Highly self-motivated and detail-oriented individual.

• Serve as the first point of contact for client-reported issues and queries.
• Triage, troubleshoot, and escalate issues to appropriate internal teams.
• Monitor and maintain case hygiene, ensuring timely updates and resolution.
• Perform daily checks and validations to ensure system health and client satisfaction.
• Collaborate with support and integration teams to resolve technical and functional issues.

• Establish and manage strong relationships with key client contacts.
• Act as the primary point of contact for strategic clients for BAU production issues.
• Represent client interests internally and advocate for prioritization of their needs.
• Conduct regular check-ins, service reviews, and ad hoc client meetings.
• Produce and present reporting packs including performance metrics.

• Coordinate with Product, Technology, Risk, Legal, Compliance, and Integration teams.
• Collaborate with global teams to share and implement best practices.

• Identify and implement process improvements.
• Contribute to business initiatives and provide coaching to team members.
• Share functional expertise and proactive advice with clients and colleagues.

• Support internal and regulatory audits and incident management processes.
• Align risk and control processes with daily responsibilities.

• 3-6 years of experience in client support, relationship management, or similar roles.
• Bachelor's degree preferred or equivalent experience.

• Excellent verbal and written communication skills in English.
• Strong interpersonal and listening skills; ability to collaborate in a global setting.
• Proven experience in customer service and relationship management.
• Strong decision-making skills in high-volume, high-pressure environments.
• Ability to identify processing risks and communicate effectively with stakeholders.

Role Summary

The Client Support & Relationship Manager is a dual-function role based in Singapore, combining first-level client support (L1) with operational client relationship management (OCRM). This individual will act as the first point of contact for client issues, ensuring timely resolution and escalation where necessary, while also managing strategic client relationships, conducting service reviews, and driving continuous improvement. The role requires strong communication, technical troubleshooting, and stakeholder management skills to deliver exceptional client service and satisfaction.

Key Responsibilities

Client Support (L1)

• Serve as the first point of contact for client-reported issues and queries.
• Triage, troubleshoot, and escalate issues to appropriate internal teams.
• Monitor and maintain case hygiene, ensuring timely updates and resolution.
• Perform daily checks and validations to ensure system health and client satisfaction.
• Collaborate with support and integration teams to resolve technical and functional issues.

Client Relationship Management (OCRM)

• Establish and manage strong relationships with key client contacts.
• Act as the primary point of contact for strategic clients for BAU production issues.
• Represent client interests internally and advocate for prioritization of their needs.
• Conduct regular check-ins, service reviews, and ad hoc client meetings.
• Produce and present reporting packs including performance metrics.

Cross-Functional Collaboration

• Coordinate with Product, Technology, Risk, Legal, Compliance, and Integration teams.
• Collaborate with global teams to share and implement best practices.

Continuous Improvement & Knowledge Sharing

• Identify and implement process improvements.
• Contribute to business initiatives and provide coaching to team members.
• Share functional expertise and proactive advice with clients and colleagues.

Risk & Compliance

• Support internal and regulatory audits and incident management processes.
• Align risk and control processes with daily responsibilities.

Qualifications

• 3–6 years of experience in client support, relationship management, or similar roles.
• Bachelor's degree preferred or equivalent experience.

Skills & Competencies

• Excellent verbal and written communication skills in English.
• Strong interpersonal and listening skills; ability to collaborate in a global setting.
• Proven experience in customer service and relationship management.
• Strong decision-making skills in high-volume, high-pressure environments.
• Ability to identify processing risks and communicate effectively with stakeholders.

About the Role

We're seeking a friendly and reliable Client Support Executive to join our Singapore team. You'll assist clients with inquiries, support internal teams and contribute to a smooth customer experience.

What you'll be doing

• Handle client communications via calls, emails and chat
• Assist with client onboarding and follow-ups
• Maintain client records and update internal systems
• Support internal teams with administrative and coordination tasks
• Help track client feedback and report on service trends
• Assist with basic marketing or outreach initiatives

What we're looking for

• Local Polytechnic Diploma or Degree in Business, Communications or related field
• Strong interpersonal and communication skills
• Customer-focused, organised and detail-oriented
• Comfortable using CRM and office software
• Positive, proactive and team-oriented
• Experience in customer service or client support is an advantage

Job Types: Full-time, Permanent

Pay: $3, $3,500.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

Operations

• Help run daily operations for security systems (like CCTV, access control, alarm systems).
• Work with internal teams to keep projects on track.
• Monitor timelines, budget use, and manpower needs.

Client & Vendor Support

• Arrange installations and maintenance with clients.
• Handle customer questions or complaints.
• Work with vendors and subcontractors to get parts and services.

Team Support

• Help the Operations Manager oversee technicians and engineers.
• Ensure team follows safety and work procedures.
• Assist in planning staff deployment.

Documentation & Inventory

• Keep project and service records organized.
• Monitor stock levels and order parts when needed.
• Create weekly/monthly reports on project and maintenance work.

Requirements

• Diploma or NITEC in Engineering (Computer, Electrical, or related fields).
• Basic knowledge in ELV, IT, and security systems is preferred.
• At least 2 years of experience in the IT/security field.
• Able to read and understand basic AutoCAD drawings.
• Good communication and teamwork skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

$11 per hour

Pilates Fitness Operations Intern will be running the day to day operations of the studios covering customer service management, managing online and offline operations, and upkeep of studio cleanliness.

We encourage the intern to suggest new initiatives to improve customer experience and service offerings. Just like many before you, this internship offers a good opportunity for you to take your idea from concept to fruition during your internship with us.

KEY DUTIES

• Responsible for customer service, studio upkeep and virtual client experience
• Improve efficiency of current processes, suggest ways to improve customer experience and service offerings.
• Provide prompt replies to customer enquiries on various online platforms and our hotline
• Daily online and offline operations
• Studio housekeeping duties

ENVIRONMENT

• Flat hierarchy, independent working environment
• FREE Pilates Reformer classes

REQUIREMENTS

• Minimum commitment of 9 months, 3 days a week. You may take leave for exams or traveling etc during the 9 months. Completion bonus given at the end of 9 month term.
• 12pm - 5.30pm, Mondays to Fridays. Rest on weekends.
• At least 1 year working experience in administrative role
• Enjoys client interaction and can problem solve in a service-oriented way
• Good customer service and telephone etiquette
• Able to handle multiple requests coming in at the same time and systematically completes all tasks before the end of day
• Able to work independently alone or with the team.
• Experienced in admin work, good with google office and quick in picking up using computer systems
• Detailed oriented, meticulous, careful
• Tertiary students with 1 year of work experience are welcome to apply

Job Type: Internship

Contract length: 9 months

Pay: $, 1,400.00 per month

Benefits:

• Employee discount

Work Location: In person

• Handle incoming calls, messages, and inquiries via various communication channels.
• Provide comprehensive information about our treatments and products to clients.
• Assist clients in scheduling appointments, making changes to appointments, and sending reminders.
• Collaborate with the operations team to resolve client queries.
• Maintain client confidentiality and adhere to data protection regulations.
• Record client interactions and process client accounts.

• Experience in the beauty, wellness, or aesthetic industry is highly valued.
• Proven customer support experience or experience in the beauty services industry.
• Strong messaging and phone handling skills, along with active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.

• As a key member of our team, you will be responsible for planning and coordinating the Preventive Maintenance schedule with customers and Field Engineers.
• You will dispatch Field Services Engineers and assign service orders based on the advice of the FSE or the Team Lead Field Services.
• Prepare billing for completed Preventive Maintenance tasks.
• Generate reports using Excel, VLOOKUP, and Pivot Table functions.
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements.

• Excellent communication and interpersonal skills.
• At least 2 years of relevant experience.
• Proficient in SAP, MS Office Applications, and possess good knowledge of Excel (Pivot table and VLOOKUP).
• Able to multi-task in a fast-paced environment.
• Positive attitude, enthusiasm to learn, and ability to work in a team.

Job Title: Client Support Specialist

• As a Client Support Specialist, you will be responsible for providing administrative support to clients on a 12-month contract basis. You will work from the client's office and be assigned various tasks.

• Attend to all purchase requests in a timely manner.
• Ensure proper documentation and follow up on administering processing purchase orders, invoices, and proof of delivery.
• Responsible for adhering to the Company's Purchasing Policy.
• Track PO reconciliation and follow up with credit memo.
• Follow up with AP on vendor payment query.
• Scheduling and coordination of meetings.
• Assist with any ad-hoc administrative duties.

• Coordinate creative projects from conception to completion, including developing project plans, setting timelines, and managing resources to ensure projects are completed on time and to the desired level of quality.
• Track project progress and report on project status.

• Diploma holder with 1-2 years of relevant experience.
• SAP experience preferred.
• Basic knowledge of creative workflow.
• Basic knowledge of task management tracker (i.e Notion, Jira).