4,897 Customer Service Management jobs in Singapore

Key Responsibilities:

• Lead a team of sales professionals to achieve monthly sales targets and success rate percentages.
• Track performance against key performance indicators (KPIs) and implement improvements.
• Handle customer complaints, staff motivation, coaching, and paperwork on a daily basis.
• Manage employee responsibilities, including scheduling shifts and overseeing annual leaves/medical leaves.
• Train and develop staff to maximize performance and efficiency.

Requirements:

• A minimum of 3 years of relevant experience with proven KPI success in the beauty and wellness industry.
• Excellent communication and interpersonal skills.
• Bilingual proficiency in Mandarin and English to liaise with Mandarin-speaking clients.
• Highly self-motivated and detail-oriented individual.

Overview
Customer Service & Order Management Executive
Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.
Key Responsibilities
Order Processing: Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.
Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.
Acknowledge PO & delivery through Customer’s Ordering portal
Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.
Generate reports on order metrics like sales trends, delivery times, and backorder rates.
Analyze data to identify areas for improvement and propose process optimization strategies.
Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders
Ad hoc activities assigned by superior
Qualifications & Experience
Diploma in any field
Proficient in Microsoft Office applications, particularly Excel
Proficiency in ERP systems (Microsoft NAV)
Proven experience in sales operations
Strong attention to detail and accuracy in data entry
Excellent communication and interpersonal skills to interact with customers and internal teams
Ability to prioritize tasks and manage multiple orders simultaneously
Problem-solving skills to address customer concerns and resolve order issues
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About Us
World Marketing Group (WMG) is a regional leader in crossborder parcel and mail logistics across Asia. As a licensed postal service operator, we manage a robust network that enables smooth eCommerce clearance and delivery, serving markets in Singapore, Malaysia, Hong Kong, China, and beyond.
Role Summary
We are seeking a detail-oriented and proactive Customer Service & Project Management Executive for our Project Management & Customer Service (PMCS) team to support our logistics operations. This hybrid role is ideal for someone who thrives in a fast-paced environment and is equally comfortable liaising with clients, managing project deliverables, and navigating compliance and regulatory processes.
Key Responsibilities
Customer & Project Management:
Serve as the key point of contact for client communications and service updates.
Track service requests, project timelines, and updates across teams (sales, operations, warehouse).
Prepare reports and client-facing documents on project status and operational performance.
Regulatory Compliance & Documentation:
Handle the application and processing of import/export permits (e.g. TradeNet, Cargo Clearance Permits, Customs Declarations).
Ensure all shipments comply with statutory and regulatory requirements (e.g. Singapore Customs, ICA, AVS, etc.).
Work with internal stakeholders and external partners to resolve compliance-related issues efficiently.
Operational & Administrative Support:
Assist to update SOPs, billing instructions and payment instructions.
Assist to work on RFQs from clients.
Assist to prepare invoices.
Support the mailroom duties.
Requirements
Diploma/Degree in Logistics, Business, Supply Chain, or a related field.
1–3 years of experience in customer service, project coordination, or logistics-related roles.
Familiarity with import/export permit systems such as TradeNet, NTP, or similar platforms is preferred.
Comfortable reading and interpreting government regulations, customs guidelines, and SOPs.
Strong attention to detail and accuracy, particularly in regulatory documentation.
Effectively bilingual in English and Mandarin to liaise with mandarin speaking stakeholders.
Able to manage multiple tasks under tight deadlines with a proactive, solution-oriented mindset.
Able to start within short notice preferred.
Fresh Graduates are welcomed to apply.
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Customer Service & Order Management Executive

Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.

Key Responsibilities

• Order Processing: Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
• Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.
• Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.
• Acknowledge PO & delivery through Customer’s Ordering portal
• Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.
• Generate reports on order metrics like sales trends, delivery times, and backorder rates.
• Analyze data to identify areas for improvement and propose process optimization strategies.
• Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders
• Ad hoc activities assigned by superior

Qualification & Experience

• Diploma in any field
• Proficient in Microsoft Office applications, particularly Excel
• Proficiency in ERP systems (Microsoft NAV)
• Proven experience in sales operations
• Strong attention to detail and accuracy in data entry
• Excellent communication and interpersonal skills to interact with customers and internal teams
• Ability to prioritize tasks and manage multiple orders simultaneously
• Problem-solving skills to address customer concerns and resolve order issues

• Serve as the first point of contact for client-reported issues and queries.
• Triage, troubleshoot, and escalate issues to appropriate internal teams.
• Monitor and maintain case hygiene, ensuring timely updates and resolution.
• Perform daily checks and validations to ensure system health and client satisfaction.
• Collaborate with support and integration teams to resolve technical and functional issues.

• Establish and manage strong relationships with key client contacts.
• Act as the primary point of contact for strategic clients for BAU production issues.
• Represent client interests internally and advocate for prioritization of their needs.
• Conduct regular check-ins, service reviews, and ad hoc client meetings.
• Produce and present reporting packs including performance metrics.

• Coordinate with Product, Technology, Risk, Legal, Compliance, and Integration teams.
• Collaborate with global teams to share and implement best practices.

• Identify and implement process improvements.
• Contribute to business initiatives and provide coaching to team members.
• Share functional expertise and proactive advice with clients and colleagues.

• Support internal and regulatory audits and incident management processes.
• Align risk and control processes with daily responsibilities.

• 3-6 years of experience in client support, relationship management, or similar roles.
• Bachelor's degree preferred or equivalent experience.

• Excellent verbal and written communication skills in English.
• Strong interpersonal and listening skills; ability to collaborate in a global setting.
• Proven experience in customer service and relationship management.
• Strong decision-making skills in high-volume, high-pressure environments.
• Ability to identify processing risks and communicate effectively with stakeholders.

Role Summary

The Client Support & Relationship Manager is a dual-function role based in Singapore, combining first-level client support (L1) with operational client relationship management (OCRM). This individual will act as the first point of contact for client issues, ensuring timely resolution and escalation where necessary, while also managing strategic client relationships, conducting service reviews, and driving continuous improvement. The role requires strong communication, technical troubleshooting, and stakeholder management skills to deliver exceptional client service and satisfaction.

Key Responsibilities

Client Support (L1)

• Serve as the first point of contact for client-reported issues and queries.
• Triage, troubleshoot, and escalate issues to appropriate internal teams.
• Monitor and maintain case hygiene, ensuring timely updates and resolution.
• Perform daily checks and validations to ensure system health and client satisfaction.
• Collaborate with support and integration teams to resolve technical and functional issues.

Client Relationship Management (OCRM)

• Establish and manage strong relationships with key client contacts.
• Act as the primary point of contact for strategic clients for BAU production issues.
• Represent client interests internally and advocate for prioritization of their needs.
• Conduct regular check-ins, service reviews, and ad hoc client meetings.
• Produce and present reporting packs including performance metrics.

Cross-Functional Collaboration

• Coordinate with Product, Technology, Risk, Legal, Compliance, and Integration teams.
• Collaborate with global teams to share and implement best practices.

Continuous Improvement & Knowledge Sharing

• Identify and implement process improvements.
• Contribute to business initiatives and provide coaching to team members.
• Share functional expertise and proactive advice with clients and colleagues.

Risk & Compliance

• Support internal and regulatory audits and incident management processes.
• Align risk and control processes with daily responsibilities.

Qualifications

• 3–6 years of experience in client support, relationship management, or similar roles.
• Bachelor's degree preferred or equivalent experience.

Skills & Competencies

• Excellent verbal and written communication skills in English.
• Strong interpersonal and listening skills; ability to collaborate in a global setting.
• Proven experience in customer service and relationship management.
• Strong decision-making skills in high-volume, high-pressure environments.
• Ability to identify processing risks and communicate effectively with stakeholders.

About Us
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Role Overview
We are seeking an experienced SAP SD Customer Service & Service Management Consultant with strong expertise in service-related processes within SAP. The ideal candidate will be responsible for understanding, mapping, and optimizing Customer Service and Service Management processes within SAP S/4HANA, ensuring efficient service order handling, contract management, and integration with broader business workflows.
Key Responsibilities
Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment.
Optimize repair processing, service notifications, and service confirmations for seamless operations.
Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution.
Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction.
Manage service agreements, including preventive maintenance contracts and post-sales service commitments.
Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking.
Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions.
Analyze existing CS and Service Management processes and align them with SAP S/4HANA’s latest functionalities.
Provide strategic recommendations for automation and efficiency improvements.
Work closely with business users to troubleshoot issues, develop innovative SAP solutions, and drive enhancements in service-related functionalities.
Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules.
Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules.
Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable.
Develop detailed process documentation, SAP configuration guides, and end-user training materials.
Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP.
Required Skills & Experience
Immediate starter will be preferred.
SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows.
Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management.
Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP.
Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions.
SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities.
Preferred Qualifications:
SAP S/4HANA experience with a focus on CS and Service Management modules.
Prior consulting experience in SAP service management solutions.
Knowledge of Fiori-based Service Management applications.
SAP Certification in SD, CS, or Service Management is a plus.
Why Join Us
At ABeam Consulting , we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
We regret only shortlisted candidates will be notified.
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Overview

Our client is a top-tier global trading platform seeking motivated professionals to join its trading client support team. This role offers direct exposure to fast-paced trading desks across FX, rates, equities, and commodities, with excellent career progression opportunities within global markets.

• Trade Execution Support: Provide hands-on support to traders and sales, ensuring smooth trade execution and resolution of client queries.
• Trade Lifecycle Monitoring: Accurately process and monitor trades through the full lifecycle.
• Risk & Issue Escalation: Proactively identify and escalate risks or operational issues.
• Collaboration & Process Improvement: Collaborate with sales, traders, operations, and technology teams to improve workflows and enhance client experience.

• 2–5 years of trading support or client services experience within global markets.
• Familiarity with FX, fixed income, or equities products.
• Strong problem-solving skills with high attention to detail under pressure.
• Excellent communication skills and ability to work in a high-energy environment.

Interested candidates should submit their resume to Jun Leong at , quoting the job title. Only shortlisted candidates will be contacted.

License No: 24S2395

Registration No: R

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service

You will work closely with Relationship Managers (RMs) to support business development and client servicing activities, focusing primarily on institutional and corporate clients in the Middle East region. This role involves client onboarding, account management, compliance checks, and operational support to ensure seamless service delivery and enhance client experience.

• Assist Relationship Managers with new client onboarding and account opening processes.
• Perform account opening due diligence including KYC, AML, and Customer Due Diligence checks.
• Liaise with Front, Middle, and Back Office teams to ensure timely resolution of client issues and smooth pre- and post-sales support.
• Engage directly with clients to ensure accounts are fully set up and functional on trading platforms.
• Support RMs in executing marketing initiatives, client engagement activities, and business development plans.
• Maintain accurate records, documentation, and ensure compliance with regulatory requirements.
• Contribute to process reviews and workflow improvements to enhance efficiency and internal controls.
• Prepare periodic reports including business updates and marketing activity reports.
• Undertake ad-hoc projects and tasks as assigned.

• Diploma/Degree in Accountancy, Business, Finance, or related fields.
• Knowledge or experience in securities, derivatives, leveraged FX, or private banking will be an advantage.
• Strong command of English.
• Familiarity with the Middle East (particularly UAE) market is desirable.
• Willingness to travel when required.
• Strong interpersonal, communication, and analytical skills with a positive and meticulous approach.
• Ability to work under pressure and manage tight deadlines.
• Proficient in Microsoft Office applications.

Ready to make an impact? We'd love to hear from you Apply today by sending your resume to click apply now

**We regret to inform that only shortlisted candidates would be notified

Talentvis Singapore Pte Ltd | EA License No: 04C3537

EA Personnel Name: Sherwin Wong | EA Personnel No: R