1,653 Customer Service Management jobs in Singapore

The Client Support Associate serves as the initial point of contact for clients, delivering exceptional service via phone and email. This role is pivotal in ensuring seamless customer experiences.

Join to apply for the
Client Support Associate
role at
Convera
The role of the
Client Support Associate
is to facilitate a positive journey for Convera clients through the efficient and timely handling of pre- and post-transaction queries (B2B payments), driving client satisfaction and retention.
This is a B2B customer service position based in our central Singapore office, with the opportunity to also work from home up to 3 days per week.
Key Responsibilities
Handling online requests from both internal and external customers in relation to pre- and post-payment queries, in accordance with agreed SLAs and quality standards.
Managing cases, emails and phone calls, occasionally.
Keying in transactions, sending customer communications and processing payments.
Accurately and completely inputting relevant information into ECM (Enterprise Case Management) and updating each time an action is carried out.
Maintaining effective relationships with Operations, Support, Dealing, Relationship Management and Account Management teams to maximize and sustain service quality.
Adhering to SLAs and following up with customers on all incoming requests.
Ensuring compliance and regulatory requirements are followed.
Building knowledge of the relevant payment platform to enable comprehensive response to queries.
Providing standard reporting to internal stakeholders on an ad‐hoc basis and more regularly where agreed.
Following the correct escalation process, if required.
Working on projects and assisting with business improvements.
Experience Requirements
Permanent Resident or Citizen of Singapore.
Experience in a busy team in a client‐facing function within the financial services sector.
Industry experience such as Money Services Business, Payment Processing or Banks is highly regarded.
Preferred – either Mandarin or Cantonese language skills.
A passion for excellence in customer service and a proven track record for embedding this passion in team culture.
Maintain and exceed personal and team targets while meeting tight deadlines.
Strong written and oral communication skills, able to clearly explain complex information to customers and internal stakeholders.
Strong problem solving and conflict resolution capabilities.
Demonstrated attention to detail through error‐free record keeping and meticulous scheduling.
Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet.
Proactive and not afraid to speak up should you see something you don’t think looks right.
Ability to learn and adapt quickly to new technology and processes.
About Convera
Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech‐led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers.
Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth‐minded, results‐oriented people who are looking to move fast in an innovative environment.
Competitive Perks and Benefits
Market competitive monthly gross salary.
Great career growth and development opportunities in a global organization.
Generous insurance (health, disability, life).
Hybrid mode (2 days at the office minimum – 77 Robinson Road, Singapore).
Paid holidays, time‐off and leave policies for life events (maternity, paternity, adoption).
Paid volunteering opportunities (5 days per year).
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Be a Part of Something BIG!

Are you ready to revolutionize the future of technology?

Overview
SAP SD - Customer Service & Service Management Consultant
Role description reflects experience in service-related processes within SAP, focusing on understanding, mapping, and optimizing Customer Service and Service Management processes within SAP S/4HANA, ensuring efficient service order handling, contract management, and integration with broader business workflows.
Key Responsibilities
Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment
Optimize repair processing, service notifications, and service confirmations for seamless operations
Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution
Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction
Manage service agreements, including preventive maintenance contracts and post-sales service commitments
Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking
Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions
Analyze existing CS and Service Management processes and align them with SAP S/4HANA’s latest functionalities
Provide strategic recommendations for automation and efficiency improvements
Work closely with business users to troubleshoot issues, develop SAP solutions, and drive enhancements in service-related functionalities
Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules
Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules
Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable
Develop detailed process documentation, SAP configuration guides, and end-user training materials
Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP
Required Skills & Experience
Immediate starter will be preferred
SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management
SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows
Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management
Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP
Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions
SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities
Preferred Qualifications:
SAP S/4HANA experience with a focus on CS and Service Management modules
Prior consulting experience in SAP service management solutions
Knowledge of Fiori-based Service Management applications
SAP Certification in SD, CS, or Service Management is a plus
Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. We value enterprise and digital transformation initiatives and have a diverse range of clients across multiple countries.
We regret only shortlisted candidates will be notified.
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Core Purpose:
To effectively manage and resolve all genuine defects reported by homeowners in residential
developments, acting as the primary liaison between homeowners and the Main Contractor to
ensure timely, high-quality rectification, maintain strong customer satisfaction, and uphold the
developer's reputation.
Key Responsibilities & Duties:
Defects Reporting & Triage:
Receive and Log Defects: Establish and manage a systematic process for receiving defect reports from homeowners (via phone, email, online portal, walk-in, etc.). Accurately log all reported defects, ensuring complete information capture (homeowner details, unit number, date reported, detailed description of defect, photos, if available).
Initial Assessment & Prioritization: Conduct an initial assessment of reported defects to determine their nature, severity, and potential impact on habitability or safety. Prioritize urgent defects requiring immediate attention (e.g., major water leaks, electrical issues).
Validate Genuine Defects: Distinguish between genuine defects (attributable to construction, materials, or workmanship) and homeowner-induced damage or wear and tear. Educate homeowners on the distinction where necessary.
Coordination with Main Contractor:
Defect Notification & Submission: Formally notify the Main Contractor of all validated defects, providing clear, concise, and documented defect reports. Ensure adherence to contractual timelines for defect notification as per the Sales and Purchase Agreement (SPA) or defect liability period (DLP) terms.
Schedule Site Inspections: Coordinate and schedule joint site inspections with homeowners, the Main Contractor, and relevant sub-contractors (e.g., M&E, structural, architectural) to assess defects on-site.
Monitor Rectification Progress: Proactively track the progress of defect rectification works undertaken by the Main Contractor and their sub-contractors. Regularly follow up to ensure works are progressing according to agreed timelines.
Quality Assurance of Rectification: Conduct or oversee joint inspections with homeownerspost-rectification to verify the quality and completeness of repairs. Ensure defects are rectified to the developer's and industry standards.
Escalation Management: Identify and escalate unresolved or recurring defects, or instances of non-compliance by the Main Contractor, to senior management within the developer's team. Participate in discussions to find resolutions.
Homeowner Communication & Relationship Management:
Primary Point of Contact: Serve as the dedicated point of contact for homeowners regarding all defect-related inquiries and concerns.
Manage Expectations: Clearly communicate defect management processes, timelines for rectification, and the scope of works to homeowners. Manage homeowner expectations regarding the resolution process and potential delays.
Provide Regular Updates: Proactively provide regular and timely updates to homeowners on the status of their reported defects, including inspection schedules, rectification progress, and estimated completion dates.
Address Homeowner Concerns: Listen attentively to homeowner concerns, complaints, and feedback. Address these empathetically and professionally, striving for mutually agreeable solutions.
Educate Homeowners: Guide homeowners on proper property maintenance, care of finishes, and general information about their new home to prevent future issues.
Documentation & Reporting:
Maintain Comprehensive Records: Keep meticulous records of all defect reports, communications with homeowners and contractors, inspection reports, rectification works, and sign-offs.
Generate Reports: Prepare regular reports on defect trends, resolution rates, common issues, and contractor performance for internal review by senior management.
Process Improvement & Training:
Identify Trends & Root Causes: Analyze defect data to identify recurring issues, common defects, and potential root causes. Provide feedback to internal project teams (design, construction) to inform future project planning and quality control.
Process Optimization: Continuously review and recommend improvements to the defect management process to enhance efficiency, reduce resolution times, and improve homeowner satisfaction.
Contribute to Knowledge Base: Develop and maintain a knowledge base of common defect solutions and best practices.
Staff Training: Train and mentor customer service staff on defects management procedures, communication protocols, and problem-solving techniques.
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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring the smooth operation of our car park facilities.

Key Responsibilities:

• Provide first point of contact to handle feedback and complaints of that particular site
• Resolve technical issues relating to the site’s car park system
• Assist in traffic control during peak hours
• Check EPS equipments & attend to equipment breakdowns
• Provide daily operation, general administration, supervision and control of the carpark premises excluding cleaning, security, repair works to the premises and replacement of damaged fittings
• Enforcements
• Task assigned by Supervisor

Requirements:

• Basic computer skills (E.g. MS Words & Excel)
• Strong customer service skills and a passion for delivering exceptional service
• Ability to troubleshoot basic technical issues effectively
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritise tasks and work under pressure
• Flexibility to work varying shifts, including weekends and holidays
• Possess Singapore Class 3 Driving License

To effectively manage and resolve all genuine defects reported by homeowners in residential

developments, acting as the primary liaison between homeowners and the Main Contractor to

ensure timely, high-quality rectification, maintain strong customer satisfaction, and uphold the

developer's reputation.

• Receive and Log Defects: Establish and manage a systematic process for receiving defect reports from homeowners (via phone, email, online portal, walk-in, etc.). Accurately log all reported defects, ensuring complete information capture (homeowner details, unit number, date reported, detailed description of defect, photos, if available).
• Initial Assessment & Prioritization: Conduct an initial assessment of reported defects to determine their nature, severity, and potential impact on habitability or safety. Prioritize urgent defects requiring immediate attention (e.g., major water leaks, electrical issues).
• Validate Genuine Defects: Distinguish between genuine defects (attributable to construction, materials, or workmanship) and homeowner-induced damage or wear and tear. Educate homeowners on the distinction where necessary.

• Defect Notification & Submission: Formally notify the Main Contractor of all validated defects, providing clear, concise, and documented defect reports. Ensure adherence to contractual timelines for defect notification as per the Sales and Purchase Agreement (SPA) or defect liability period (DLP) terms.
• Schedule Site Inspections: Coordinate and schedule joint site inspections with homeowners, the Main Contractor, and relevant sub-contractors (e.g., M&E, structural, architectural) to assess defects on-site.
• Monitor Rectification Progress: Proactively track the progress of defect rectification works undertaken by the Main Contractor and their sub-contractors. Regularly follow up to ensure works are progressing according to agreed timelines.
• Quality Assurance of Rectification: Conduct or oversee joint inspections with homeownerspost-rectification to verify the quality and completeness of repairs. Ensure defects are rectified to the developer's and industry standards.
• Escalation Management: Identify and escalate unresolved or recurring defects, or instances of non-compliance by the Main Contractor, to senior management within the developer's team. Participate in discussions to find resolutions.

• Primary Point of Contact: Serve as the dedicated point of contact for homeowners regarding all defect-related inquiries and concerns.
• Manage Expectations: Clearly communicate defect management processes, timelines for rectification, and the scope of works to homeowners. Manage homeowner expectations regarding the resolution process and potential delays.
• Provide Regular Updates: Proactively provide regular and timely updates to homeowners on the status of their reported defects, including inspection schedules, rectification progress, and estimated completion dates.
• Address Homeowner Concerns: Listen attentively to homeowner concerns, complaints, and feedback. Address these empathetically and professionally, striving for mutually agreeable solutions.
• Educate Homeowners: Guide homeowners on proper property maintenance, care of finishes, and general information about their new home to prevent future issues.

• Maintain Comprehensive Records: Keep meticulous records of all defect reports, communications with homeowners and contractors, inspection reports, rectification works, and sign-offs.
• Generate Reports: Prepare regular reports on defect trends, resolution rates, common issues, and contractor performance for internal review by senior management.

• Identify Trends & Root Causes: Analyze defect data to identify recurring issues, common defects, and potential root causes. Provide feedback to internal project teams (design, construction) to inform future project planning and quality control.
• Process Optimization: Continuously review and recommend improvements to the defect management process to enhance efficiency, reduce resolution times, and improve homeowner satisfaction.
• Contribute to Knowledge Base: Develop and maintain a knowledge base of common defect solutions and best practices.
• Staff Training: Train and mentor customer service staff on defects management procedures, communication protocols, and problem-solving techniques.

Customer Service Officer - Enforcement
Working days: 5 days. Working time: Mon to Fri 9am-6pm/10am-7pm, Sat 9am-1pm /10am-2pm (can choose). Salary range: $2500 - $2800. Working location: Paya Lebar.
Responsibilities
Working with the customer on their vehicle damage report in the form of outbound calls, emails or onsite visits.
Required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
Assisting and managing accident reports and follow-ups.
Assisting with the recovery of vehicles if required.
Required to assist with any other tasks assigned by supervisor
Requirements
Strong familiarity in office productivity software and web technologies.
Experience in this field will be a strong bonus (enforcement, collection, etc
Having class 3 or class 2B (and above) licence would be advantageous
WhatsApp: (Shermaine)
Siah Sze Ming Reg No: R
The Supreme HR Advisory Pte Ltd EA No: 14C7279
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We are seeking a Client Support Specialist to join our team in the Bedok area. As a key member of our healthcare support staff, you will play a vital role in delivering exceptional customer service to patients.

Responsibilities:

• Provide high-level customer service to patients, including greeting and registering them, scheduling appointments, and coordinating specialist consultations.
• Manage patient concerns and resolve issues in a timely manner.
• Work collaboratively with healthcare specialists to ensure seamless patient care.

Requirements:

• Minimum GCE 'N' level qualification.
• No prior experience is required as on-the-job training will be provided.
• Healthcare experience is an advantage but not compulsory.

Key Skills: CRM, Microsoft PowerPoint, Customer Experience, Administrative Work, Medicine, Customer Care, Administration, Data Entry, MS Word, Communication Skills, Customer Satisfaction, Microsoft Word, Online Research