2,587 Customer Service Management jobs in Singapore

• Promptly follow up and respond to customer inquiries, answer questions and handle issues properly.
• Record customer complaints and suggestions, calm customers, track progress, feedback results, and handle some complaint-related matters as a company representative.
• Communicate with relevant departments and coordinate resources to solve customer problems.
• Participate in team training meetings and assist in optimizing customer service processes.

As a key player in our organization, you will be working closely with senior professionals in a client-facing capacity, gaining hands-on experience in investment execution and day-to-day relationship management.

• Support senior professionals and team leaders with client onboarding, documentation, and post-meeting follow-ups.
• Prepare meeting materials, portfolio reports, and review packs.
• Respond to client inquiries with professionalism and attention to detail.

• Bachelor's degree or equivalent preferred; relevant certifications (e.g. CMFAS Modules).
• 2-4 years of experience in private banking, wealth management, or client-facing financial services.
• Strong organisational, communication, and interpersonal skills.
• High attention to detail and comfort with fast-paced, multi-tasking environments.
• Fluent in English; additional regional language(s) an advantage.

You will be expected to maintain high standards in administrative efficiency and documentation accuracy, while adhering to regulatory requirements and internal policies.

Job Title: Client Support Specialist

The Customer Service Executive plays a pivotal role in facilitating seamless interactions between customers and our organization.

• Proactively manage corporate B2B customers and provide exceptional support to individual B2C customers.
• Maintain effective communication with customers to promptly resolve issues and ensure their complete satisfaction.
• Foster a culture of continuous improvement by soliciting feedback from customers.
• Assist with administrative tasks and paperwork during periods of low activity.
• Carry out additional duties as assigned by the Line Manager.

• Proficiency in fundamental computer functions, including Microsoft Office Suite.
• Excellent teamwork and communication skills.
• A willingness to learn and adapt to new responsibilities.

• Serve as the first point of contact for customer inquiries and loan applications
• Guide borrowers through our loan comparison process and provide clear, accurate advice
• Contribute to monthly loan volume targets by delivering excellent customer support
• Update and maintain accurate records in our CRM to ensure smooth follow-ups and reporting
• Gather feedback from borrowers and share insights to improve our platform and services

• SG / PR
• Diploma / A-level holder or above
• Fluent in English, proficiency in a second language (Mandarin, Malay, Tamil) is an advantage
• Problem-solving mindset and ability to stay calm under pressure
• Passionate about helping people make better financial decisions

• Be part of a fast-growing fintech startup with big ambitions
• Opportunity to grow your career in FinTech
• Supportive, close-knit team where your ideas actually matter
• Flexible working arrangements (hybrid)
• Competitive salary and performance-based incentives

Job Title: Client Support Specialist

We are seeking a skilled Client Support Specialist to join our team. This role involves providing exceptional customer service, managing client relationships, and resolving issues in a timely and professional manner.

About the Role:

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• The primary focus of this position is to deliver outstanding customer service by responding to inquiries, resolving complaints, and escalating complex issues to senior representatives.
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• You will be responsible for maintaining accurate records, communicating effectively with internal stakeholders, and staying up-to-date with company policies and procedures.
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• This is an excellent opportunity to develop your communication, problem-solving, and analytical skills while working in a dynamic and fast-paced environment.
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Requirements:

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• A minimum of 1 year of experience in a customer-facing role or related field.
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• Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
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• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
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• Ability to work under pressure, meet deadlines, and prioritize tasks effectively.
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• Proficient in MS Office and other relevant software applications.
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Benefits:

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• Full-time, part-time, permanent, contract, and temporary positions available.
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• 5 days work week with flexible hours.
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• Ongoing training and development opportunities to enhance your skills and knowledge.
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• Promptly follow up and respond to customer inquiries, answer questions and handle issues properly.
• Record customer complaints and suggestions, calm customers, track progress, feedback results, and handle some complaint-related matters as a company representative.
• Communicate with relevant departments and coordinate resources to solve customer problems.
• Participate in team training meetings and assist in optimizing customer service processes.

Job Description

We are seeking a skilled and dedicated Client Support Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients through various communication channels.

Required Skills and Qualifications

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and analytical skills
• Valid Class 3 driving license

Benefits

As a Client Support Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow your skills and career.

Others

You will be required to follow up with clients to ensure their satisfaction with our products or services. This may involve phone calls, emails, or other forms of communication. Additionally, you will need to escalate queries and concerns when necessary and troubleshoot common issues with our products or services.

Job Title: Client Support Professional ">

Job Description:

• Assist the sales team in responding to customer inquiries and meeting their needs.

As a key player in our organization, you will be working closely with senior professionals in a client-facing capacity, gaining hands-on experience in investment execution and day-to-day relationship management.

Job Responsibilities:

• Support senior professionals and team leaders with client onboarding, documentation, and post-meeting follow-ups.
• Prepare meeting materials, portfolio reports, and review packs.
• Respond to client inquiries with professionalism and attention to detail.

Key Skills and Qualifications:

• Bachelor's degree or equivalent preferred; relevant certifications (e.g. CMFAS Modules).
• 2-4 years of experience in private banking, wealth management, or client-facing financial services.
• Strong organisational, communication, and interpersonal skills.
• High attention to detail and comfort with fast-paced, multi-tasking environments.
• Fluent in English; additional regional language(s) an advantage.

You will be expected to maintain high standards in administrative efficiency and documentation accuracy, while adhering to regulatory requirements and internal policies.