1183 Customer Satisfaction jobs in Singapore

Enhance customer satisfaction by resolving care-related issues and maintaining a high level of cleanliness and sanitation.

• Maintain knowledge and ensure compliance with standard service procedures.
• Ensure efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all customer requirements and prepare plans to resolve customer care-related issues and satisfy customers.
• Monitor optimal cleanliness, sanitation for organizational projects.
• Perform regular investigations on design and provide materials to enhance better services.
• Facilitate procedures to take orders from customers.
• Coordinate with others to ensure staff setup and supply remain according to standards.
• Monitor tasks given to different staff.
• Prepare documents and maintain adherence to standards.
• Monitor status of assignments and follow-up with managers in waiting lists.
• Inspect food product preparation programs and maintain company goodwill.
• Greet customers promptly in a warm and friendly manner.
• Apply F&B techniques correctly at all times, serving items with enthusiasm.
• Anticipate unexpected needs and react promptly and tactfully.
• Carry out other reasonable duties and responsibilities as assigned by superiors due to business requirements.

Negotiation is key in leadership roles. Ingredients inventory management is essential for seamless operations. Investigation skills are necessary for effective customer care. Sanitation compliance ensures a clean environment. Customer service scheduling requires timekeeping abilities. The ability to learn is crucial for business requirements.

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design — applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

Key Responsibilities

• Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
• Conduct user research, interviews, and co-creation workshops , translating insights into actionable design solutions.
• Prototype, test, and refine experiences across channels.
• Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
• Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Qualifications

• 2+ years' experience in CX, UX, or service design.
• Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
• Strong UX skillset — able to break down complex processes into clear, simple journeys.
• A people-oriented designer, comfortable working with stakeholders and end-users.
• Team player with the adaptability to balance individual strengths with team support.

Interview Process

• Assignment submission is required to be considered for interview.
• Shortlisted candidates will attend a 60-minute interview :

30 mins : General interview with the hiring team.

30 mins : Technical showcase of your assignment.

Calling all truly AWESOME people

About Stranger Soccer

Stranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role and Responsibilities

The selected candidate(s) will be a key member of a small team working at the company's flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand.

• Serving on the front lines of the customer experience, serving as an "Official Host" of a few football games each week
• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting

The candidate will:

• Gain experience in daily operations of a business
• Gain experience and confidence in presenting and communicating with customers
• Gain experience in what a Singapore brand must consider in efforts to expand internationally
• Gain experience in working with and communicating with multiple stakeholders in an organization

Requirements

Strong written and verbal communication skills

• A can-do attitude
• Interest in football is a BIG PLUS
• Hospitality experience a PLUS

Compensation and Other Details

• Commitment of 3 months up to 12 months
• Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus
• Welcome Kit including $50 in jerseys and merchandise
• 50% staff discount on games + 100 bonus game credits upon completion
• Completion Certificate

To apply, please send resume to

Job Type: Internship

Contract length: 6 months

Pay: 600.00 per month

Work Location: In person

Calling all truly AWESOME people

About Stranger Soccer

Stranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role and Responsibilities

The selected candidate(s) will be a key member of a small team working at the company's flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand. 

• Serving on the front lines of the customer experience, serving as an "Official Host" of a few football games each week

• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting

The candidate will:

• Gain experience in daily operations of a business

• Gain experience and confidence in presenting and communicating with customers

• Gain experience in what a Singapore brand must consider in efforts to expand internationally

• Gain experience in working with and communicating with multiple stakeholders in an organization

• Strong written and verbal communication skills

• A can-do attitude

• Interest in football is a BIG PLUS

• Hospitality experience a PLUS

Compensation and Other Details

• Commitment of 3 months up to 12 months

• Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus

• Welcome Kit including $50 in jerseys and merchandise

• 50% staff discount on games + 100 bonus game credits upon completion

• Completion Certificate

To apply, please send resume to

Job Description:

Airbus Asia Training Centre (AATC) is currently on the search for a Customer Experience Associate or Senior Associate to join our Customer Experience team. This customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.

Responsibilities:

Front Desk operations

• Provide welcome and check out on the first and last day of training of the pilots
• First line assistance and support to any customers / visitors entering the premises
• Facilitate effectively pilots' requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)
• Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc
• Contribute actively in continuous improvement of customer experience and launch of new initiative and projects
• Maintain high standards of Customer Experience at any point of time
• Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

AATC Boutique operations

• Perform opening and closing of the Airbus Asia Training Centre Boutique shop
• Provide assistance for products sales while delivering high range experience to customers
• Support regular stock inventory and orders management following processes in place.
• Organize promotional events to increase boutique sales
• Take initiative on renew boutique products and mode of sales
• Work with marketing department for new boutique campaign

ATR Training Centre Trainees & Instructor support

• Contribute to the trainee care & training support operations for the pilots training at ATR Training Centre.
• Provide assistance and support for the visa application process

Flight Experience

• Support Flight Experience (FE) execution on Facility Tour, Full Flight Simulator preparation and coordination with the marketing team.
• Contingency that working arrangement for FE activities is performed on weekend

Communications and events

• Support company events in coordination with Airbus communications and marketing teams.
• Support organisation and execution of special visits (government, VIP, etc)
• Organise and execute any relevant internal and external events

Business & Operations (BO) Admin

• Support BO department on administrative workload such as monitoring data classification of BO digital folder, induction brief and coordinate internal BO events, HoD visitor request clearance and administrative matters.

Rotating Secondary responsibilities are possible within Customer Experience (ATR Training Centre Lead, Boutique Manager & Front Desk Operations Lead)

Please note that we will hire at Customer Experience Associate or Senior Associate level, depending on overall experience.

Job Requirements:

• Diploma in Business Admin, Aviation, or related
• At least 1 year of relevant experience in a similar customer-facing role
• Excellent communication skills
• Adaptability to different customers, cultures and situations
• Proactive and positive attitude
• A strong team player

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Asia Training Centre Pte. Ltd.

Employment Type:

Permanent

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Experience Level:

Entry Level

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Position Summary

• Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
• Drives result by developing and executing short term action plans and long-term strategies.
• Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity standards.

Roles & Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

• Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the total store
• Maximises sales potential by spending 80% of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
• Owns Best at Bras with a focus on current selling strategies
• Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
• Analyses customer experience reports and insights and mobilizes the team accordingly
• Promote ownership and accountability for category management
• Understands and adheres to and reinforces company and brand standards
• Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
• Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.

JUST GRADUATED? ORD DONE? NO EXPERIENCE? NO WORRIES

Step into a people-first career

What's In It For You

• Face-to-Face Interactions – Build trust and create memorable experiences.
• Assist Customers – Answer questions and guide them with confidence.
• Professional Growth – Sharpen your communication and service skills.

Why You'll Love It Here:

• No experience needed – we'll guide you every step.
• Supportive team with a fun vibe.
• A role that keeps you moving, not sitting.

Weekly Pay + Uncapped Commissions

Plus:

• Learn customer engagement strategies.
• Leadership path for motivated individuals.
• Campaigns may include travel opportunities.

Job Title:

Customer Experience Specialist

Key Responsibilities:

• Handle inbound and outbound calls professionally to deliver exceptional customer service.
• Record and maintain accurate logs of customer interactions and correspondence.
• Provide information, answer queries, and resolve issues related to company services and regulations.
• Collaborate with other departments as necessary to ensure seamless service delivery.
• Comply with policies, procedures, and quality standards at all times.
• Participate in training and team meetings to enhance service quality and operational efficiency.

Requirements:

Minimum O/A level or Diploma in any field is required.

Previous experience in a Customer Experience/Call Centre setting is preferred but not essential.

Strong communication and interpersonal skills are essential for this role.

Customer Service Specialist

• To receive and verify the accuracy of customer orders, including items, prices, and specifications.
• To check stock allocation and issue purchase orders to factories and suppliers.
• To coordinate delivery dates and shipping documents between customers, factories, suppliers, warehouses, and freight forwarders to ensure timely and complete shipments.
• To manage inventory levels for customers.

• At least two years of experience in logistics, especially shipping and order fulfillment.
• Minimum diploma required.
• Experience with SAP is an advantage.