2153 Customer Satisfaction jobs in Singapore

1. Client Communication and Feedback Handling
   
   Act as the main point of contact for clients on-site, addressing concerns, collecting feedback, and ensuring their expectations are understood and met.
2. Monitor Work Quality and Progress
   
   Regularly inspect site work to ensure it aligns with client specifications, company standards, and promised timelines.
3. Coordinate with Site and Project Teams
   
   Liaise with site supervisors, designers, and contractors to resolve issues quickly and relay client input in real time.
4. Conduct Site Walkthroughs with Clients
   
   Organize and guide clients through site inspections or handovers, explaining completed work and documenting any rectification requests.
5. Report and Follow-Up on Customer Issues
   
   Document complaints or service issues, track resolutions, and ensure timely follow-up to maintain client satisfaction and trust.

• Experience in construction, renovation, or interior projects
• Good communication and customer service skills
• Able to manage client expectations and feedback on-site
• Basic understanding of construction plans and quality standards
• Strong problem-solving and coordination skills
• Organized and detail-oriented
• Comfortable working on-site and doing walkthroughs with clients
• Team player with a professional attitude

We are seeking a skilled and enthusiastic individual to join our team as a Customer Service Representative.

• Provide exceptional customer service through various communication channels, ensuring timely and accurate responses to customer inquiries.

In this role, you will be responsible for handling customer orders, creating and maintaining customer databases, understanding customer needs, and communicating with other departments to ensure seamless order fulfillment. Additionally, you will follow up on outstanding orders, perform callbacks when necessary, and provide timely service recovery to resolve any issues that may arise.

To excel in this position, you should possess excellent interpersonal and communication skills, a pleasant disposition, and a sense of urgency. You will also need to demonstrate attention to detail, prioritize tasks effectively, and work collaboratively as part of a fast-paced team.

• Degree in any discipline or equivalent experience in customer service or contact centre is an added advantage.

• You must have:
• Customer-oriented mindset with strong interpersonal and communication skills.
• Pleasant disposition and personality.
• Sense of urgency.
• Good phone etiquette.
• Attention to detail.
• Ability to prioritize tasks effectively.

• We offer a dynamic and supportive work environment where you can grow and develop your skills.

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents-recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)

• Onsite role based in Singapore
• minimum 3 workday/week

• Remuneration: $2000 - $3000

At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.

This isn't your average front desk or admin role.

This is a relationship role.

A trust-building role.

A make-a-mum-breathe-a-sigh-of-relief kind of role.

• Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
• Guide parents: Recommend the right programme for their child (we'll train you in our curriculum and coaching system)
• Follow up with leads and walk-ins: You'll help them feel safe, seen, and supported—not hard-sold
• Coordinate class placements, trial bookings, and onboarding logistics
• Track weekly CS & sales metrics (we'll show you how—don't worry if you've never done this)
• Spot gaps, suggest improvements, and help us raise the bar for parent experience

• You love talking to people and making them feel at ease
• You've got a service heart but you're not afraid to close a sale (you want families to join us)
• You're the type who follows up without being chased
• You can write with warmth and professionalism
• You're organised, responsive, and not scared of Google Sheets or CRMs
• You have experience in either customer service or sales (education background is a bonus)

• A mission-led team that values heart, growth, and high standards
• Real career progression (we're growing fast—so will you)
• Work that makes a real impact on families
• Beautiful centre in Hougang with a friendly team

• 5-day work week, including one weekend
• Weekdays 12pm - 9pm, Weekends 830am - 6pm
• Full-time role, on-site in Hougang
• Salary range: commensurates with experience

Send us an email telling us:

1. Why you'd love to join The Nuggets Academy
2. One experience you've had giving great customer service or helping someone solve a problem
3. Your CV or LinkedIn link

We don't care if you've worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about people and are ready to grow with us.

Key Responsibilities

Are you someone who finds joy in helping others, thrives in an organised environment, and values meaningful interactions? At Design Collection Denmark, we're inviting you to be the face of our Bang & Olufsen Service Centre - a warm, welcoming point of contact where luxury design meets outstanding customer care.

As a Customer Experience & Service Coordinator, you will be supporting customers from the moment they walk in, helping them feel at ease, and making sure their needs are understood and followed through with care. You will coordinate installation appointments, assist with service-related enquiries, and keep our internal processes running smoothly.

This is more than a desk job - it's a role where your reliability, attention to detail, and empathy truly make a difference. And if you are curious to learn more about our Bang & Olufsen products and their technical details, we are here to support your growth.

Main Duties

• Be the first point of contact for walk-in customers - greet them warmly, understand their needs, and offer personalised support.
• Promote a positive, welcoming, and service-oriented atmosphere in the service centre.
• Stay familiar with product basics and service processes, and if you're interested, you will have the opportunity to learn more about the technical aspects of Bang & Olufsen products over time.
• Manage and respond to customer inquiries through WA, email and our ticketing system (Zendesk) to ensure prompt and helpful support.
• Schedule installation and service appointments with precision, ensuring smooth coordination between teams and customers.

Requirements

To do well in this role, you should:

• Have at least 2 years of experience in customer service, admin, or coordination roles.
• Be naturally organised, detail-oriented, and efficient with your time.
• Well-groomed and enjoy creating a pleasant customer experience, especially in face-to-face settings.
• Be confident using computers, email, spreadsheets, and internal systems like Zendesk.
• Communicate clearly and professionally in both writing and conversation.
• Work well both independently and within a supportive team.
• Be fluent in English. Mandarin-speaking is a plus for communicating with Mandarin speaking customer base.

About the Role

We're looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve—ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.

You'll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.

Key Responsibilities

Customer Engagement & Consultation

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents—recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

Feedback & Relationship Building

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

Enrolment & Lead Generation

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

Operational Support

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

Requirement:

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)

Details

• Onsite role based in Singapore
• minimum 3 workday/week

Weekday: 12-9pm

Weekend: 9-6pm

• Remuneration: $2000 - $3000

Job Title: Customer Experience Associate

We are seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing excellent customer service and ensuring a positive experience for our guests.

Responsibilities:

• Assisting with outlet's coordination, preparation, and oversight of daily operations;

• Engagement in consultative selling;

• Provision of good customer service (attending to guests' orders, service of food & beverages);

• Service with a smile, going the extra mile;

• General housekeeping and maintenance of restaurant's general hygiene;

• Assisting in managing retail sales, merchandising, and inventory;

• Preparation and setup;

• Ad hoc tasks assigned by Supervisor/Management.

Requirements:

• Possession of a passion for the F&B industry; experienced candidates will be considered for senior positions;

• Service-oriented, dynamic, and willing to learn;

• Good communication skills;

• Good interpersonal skills;

• Able to work independently and as a team.

We look forward to working with you.

We are seeking a motivated individual to provide exceptional customer support as a Technical Support Specialist.

As the first point of contact for our merchants, you will play a key part in ensuring smooth onboarding and overall customer experience.

• Respond to customer inquiries efficiently via phone and email
• Manage inbound and outbound calls related to merchant applications and account support
• Support administrative and technical tasks
• Conduct installations and provide training on payment terminal usage
• Handle general operational tasks and assist with ad hoc duties

• Customer service or operations experience, preferably within fintech
• Strong attention to detail and a customer-first mindset
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office, especially Excel
• Ability to handle delivery and installation of POS terminals in person

This role offers a unique opportunity to work with a dynamic team and contribute to the growth and success of our business.

We are seeking a friendly and courteous Customer Service Representative to provide exceptional service to our guests.

• Engage with customers in a warm and welcoming manner, building rapport and creating memorable experiences.
• Maintain a thorough knowledge of our menu offerings and make recommendations to customers based on their preferences.
• Arrange seating for guests and handle reservation arrangements efficiently.
• Ensure the cleanliness and organization of the restaurant at all times.

To excel in this role, you will need excellent communication skills, the ability to work well under pressure, and a strong passion for delivering exceptional customer service.

• Excellent verbal and written communication skills, including the ability to clearly articulate information to customers.
• Able to work effectively in a fast-paced environment, managing multiple tasks and priorities simultaneously.
• Demonstrated experience in providing top-notch customer service, with a focus on building strong relationships and resolving issues promptly.
• Familiarity with menu items and beverage options, with the ability to make informed recommendations to customers.

We offer a competitive compensation package, comprehensive training programs, and opportunities for career advancement in a dynamic and supportive team environment.

We are committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.