274 Customer Relationship Management jobs in Singapore

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.

• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

Job Descriptions:

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.

Requirements:

• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

We are looking for a dedicated and results-driven Customer Success Manager to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes with our products and services. You will drive customer satisfaction, retention, and growth, while collaborating closely with cross-functional teams to deliver a seamless and impactful customer journey. This is a KPI-driven position, with success measured by customer satisfaction, adoption, retention, and account expansion.

Responsibilities

• Serve as the primary point of contact for enterprise customers, managing onboarding, adoption, renewals, and ongoing relationship building.
• Guide new customers through the onboarding process, ensuring a smooth transition and immediate value realization.
• Proactively engage with customers to understand their business needs, maximize their use of our solutions, and address any potential issues before they arise.
• Gather and analyze customer feedback to ensure their requirements are met and identify opportunities for account growth.
• Act as a liaison between customers and internal teams—including Sales, Pre-sales, Product, Engineering, and Project Management—to drive successful solution adoption.
• Align customer success plans with account and product team priorities, developing billable work programs that deliver strategic outcomes in line with our product and service roadmap.
• Collaborate with support teams to resolve customer issues efficiently and effectively.
• Monitor customer health metrics and develop strategies to improve satisfaction and retention.
• Build and deliver reporting capabilities that provide customers with insights into our services, deliveries, and offerings.
• Identify and pursue opportunities to expand customer accounts through upselling and cross-selling.
• Relay customer feedback to internal Product and Engineering teams to influence product and service roadmap prioritization.
• Prepare and submit comprehensive monthly and quarterly service reports, ensuring service level performance meets or exceeds expectations.

Must-Have Skills

• Experience in a customer-facing role within a product vendor, service provider, system integrator, or value-added distributor—ideally as a Customer Success Manager or in a sales-oriented systems consulting role in IT or business domains.
• Strong presentation, communication, and interpersonal skills, with excellent problem-solving abilities.
• Ability to work independently and collaboratively within a matrix organization.
• Proven ability to manage multiple concurrent activities across various accounts with minimal supervision.
• Strong capability to work across time zones with geographically dispersed and diverse teams and stakeholders.
• Ability to estimate, justify, and manage costs, schedules, scopes, and change requests end-to-end.

Good-to-Have Skills

• Cross-functional experience in presales, planning, deployment, or support operations.
• A proactive, customer-centric mindset with a passion for helping others succeed.
• Project management or technical customer service experience.
• Comfortable engaging with and presenting to senior management and C-level executives.
• Familiarity with Agile frameworks or methodologies.
• Relevant certifications in Service Management (ITIL), Project Management (APM, CPM, PMI, or PRINCE2), Change Management, or equivalent qualifications.

Requirements

• Minimum of 5 years' experience in Customer Success, Consultancy, Account Management, or a related role, preferably within the IT or Telecom industry.
• Professional Diploma or Degree in Computer Science, Business Management, or a related field.
• Willingness and ability to travel as required

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer's business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company's business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.

With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we're always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.

What you will do:

• Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers' achievement of these key performance indicators and report those both internally and externally.
• Collaborate with Cymulate Account management teams to secure contract renewals.
• Assist in identifying opportunities for expanding Cymulate's usage across the customer's organization.
• Lead POCs for upsells and participate in pilot results presentations, QBR's and ABR's with key accounts.

What you should have:

• 3-5 years of experience in customer success/ project management role with a proven track record of success, particularly in managing major accounts.
• Technical experience in the cybersecurity field with good analytical and project management skills.
• Proactive approach to problem solving with the ability to make independent decisions.
• Identify problems and address them internally to drive resolution with tech support team.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Ability to multi-task and thrive in a fast-paced environment.
• Fluency in English.

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

Who You'll Become

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What You'll Do

• As a CSM within the SAP Academy for Customer Success, you will be responsible to:
• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role.  Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.  

CSM focus area:

• SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

About SAP Academy for Customer Success

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Our inclusion promise

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone—regardless of background—feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:
SAP, ERP, Consulting, Manager, Technology, Customer Service, Management

Who we are

BuyTheSell builds software solutions for Investment banks. Join us on our mission to digitally transform the industry. Our next generation corporate access Software As a Service platform is used by the largest global investment banks and institutional investors around the world. We are a fintech startup that is aggressively growing and are looking for talented Software support individuals to join our team.

Tasks

• Respond promptly to client queries via email and phone.
• Conduct training sessions for existing clients for new product and functionality launches, making recommendations based on the client's requirements.
• Ownership of the entire lifecycle of user issues: from the initial report, troubleshooting and replication of the issue, testing the fix and notifying the clients when resolved.
• Work with a team of talented likeminded colleagues to solve complex technical problems.

• Work closely with clients and Buythesell subject matter experts to ensure clients fully understand the product. Be the voice of your clients and a business analyst by evaluating, designing, prioritizing requests and then collaborating with the product team on the roadmap.

• Work closely with developers to translate and clarify requirements.

• Test new functionality, and bug fixes.

• Create and maintain internal and external documentation and videos.

Basic Qualifications

• Excellent written and spoken English.
• Technically minded, adept at learning new technology and complex software workflows.
• Detail-oriented, with a keen eye for visual perfection. Organized and able to multi-task.
• Comfortable working as part of a remote team in software support.
• Excited to work in a start-up environment, which will involve inventing and building processes.
• Keen interest in supporting software and learning about finance and investment banking.

Preferred Qualifications

• Strong verbal, written and presentation skills.
• Experience with the software development life cycle, including: business analysis, quality assurance (QA) and delivery.
• Experience working with MS Excel
• Experience working with SQL.
• Experience working with complex issues in ambiguous circumstances.
• Client-facing experience.

Leadership Skills

• Ability to work collaboratively in a team environment
• Comfortable multi-tasking
• Pro-active attitude and constantly looking for opportunities to improve the platform and improve the customer experience
• Sense of ownership and responsibility
• Eager and not afraid to learn something new

Other

You will work with a global team across New York, Budapest, Singapore and London. You will get first-hand experience in learning what it takes to support, a cloud-based SaaS platform that is globally redundant and always on. This is also a great opportunity to work in a true fintech company where you will acquire deep domain knowledge of the investment banking industry, as well as acquiring advanced business analyses/technical skills while evolving a SaaS software platform to support the largest most prestigious institutions in the world.

What we offer

The BTS platform is trusted by the world's leading sell side investment banks across the Americas, EMEA and Asia Pacific, to execute their highest profile events and deliver an unrivalled experience to their buyside clients. Our philosophy is software should always be evolving and the real work begins once it goes production.

If you enjoy solving problems and learning new technologies, then you'll be a great fit.

Job Types: Full-time, Permanent

Pay: $3, $4,500.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Work from home

Education:

• Bachelor's or equivalent (Preferred)

Experience:

• Customer support: 1 year (Required)

License/Certification:

• authorization to work in Singapore (Required)

Work Location: Remote

We are hiring a Customer Success Coordinator to ensure clients receive excellent service and maximise the value of our products or services.

Responsibilities

• Onboard new clients and guide them through our services
• Monitor customer satisfaction and proactively address issues
• Maintain detailed records of client interactions and feedback
• Assist in creating educational materials or guides for clients
• Collaborate with sales and marketing teams to ensure client retention

Requirements

• Degree or diploma in Business, Communications or related field
• Strong interpersonal and communication skills
• Detail-oriented and organised
• Ability to work independently and in a team
• Previous customer service experience preferred but not required

Benefits

• Career path towards Customer Success or Account Management roles
• Performance incentives based on client satisfaction and retention
• Training in customer engagement and service excellence

Job Types: Full-time, Permanent

Pay: $4, $5,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

Customer Success Engineer / Technical Account Manager

Here at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters

As a Technical Account Manager/Customer Success Engineer, you'll be a main technical point of contact for our clients . You'll lead platform implementations, then provide subsequent training and support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.

This role is based in our Singapore office and will support clients based in Singapore and potentially within the APAC region.

What You Will Be Doing

• You'll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
• Lead implementation and integration of our video analytics solutions into our customers' workflows and systems.
• Travel to customer sites for implementations as needed.
• Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
• Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
• Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
• Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
• Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.

Our Ideal Requirements

• Demonstrated success in a customer success or technical account management role.
• Prior experience in software development and/or technical support.
• Excellent communication skills, a customer-first mentality, and a high dose of empathy.
• Experience with project management software (such as Jira, Confluence), and customer success metrics.
• Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a great plus.
• A self-starter and someone with a growth mindset.
• A Singapore driving license would be a bonus.

Why Work At Ailytics?

• This is an opportunity to create lasting impact and explore the intersection of AI and safety.
• We're a start-up that's still in its early stages. If you're looking for an environment where you can really make an impact, this is it.
• We value strong standards, high transparency, and low egos. Let us know if this sounds like you