363 Community Management jobs in Singapore

Responsibilities:

• Monitor and manage public customer feedback and sentiments, across social media, app reviews, Google Business profile and other public platforms through social listening.
• Support engagement efforts across multiple regions, balancing a consistent brand voice with localized needs.
• Provide multilingual support for effective communication with diverse audiences, and address customer inquiries and concerns empathetically.
• Be the point of contact for customers who channelled their feedback via any social media channel/platform. Co-ordinate with the relevant stakeholders to investigate, while communicating politely and timely with customers for reputation management.
• Provide effective service recovery in addressing customer's needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
• Maintain and update customer support content and FAQs for accuracy and localization.
• Analyze customer sentiment and trends, and prepare regular reports on customer feedback, engagement metrics, and competitive positioning.
• Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
• Collaborate with internal teams to improve support workflows and customer satisfaction based on feedback trends. Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
• Support the development of customer service tools by sharing insights and participating in testing and feedback cycles.
• Use AI-assisted tools to enhance support quality and efficiency where appropriate.

Requirements:

• Minimum 2 years of experience in customer support or community management, preferably in multi-region roles.
• Proven track record in managing public-facing support channels
• Exceptional communication and problem-solving skills, with a strong emphasis on empathy and customer-centricity.
• Comfortable working with AI-powered tools to enhance support efficiency and consistency.
• Highly analytical and detail-oriented, with the ability to translate customer feedback into actionable improvements.
• Thrives in fast-paced environments, maintaining quality and accuracy under pressure.

MINDEF

Permanent

Closing on 26 Sep 2025

What the role is

You plan and implement stakeholder engagement for Total Defence, National Education and Support for Defence, to enhance Singaporeans' commitment to defence and commitment to Singapore.

What you will be working on

• Conceptualise engagement approaches and creative concepts
• Develop and implement effective community engagement plans
• Monitor the progress and associated publicity efforts
• Collaborate with various stakeholders, public agencies and community partners
• Manage and evaluate the effectiveness of engagement programmes for external stakeholders such as pre-enlistees, National Cadet Corp/uniformed groups, educators, civil servants and grassroots leaders
  Challenge(s)
• Developing informed strategies and methods to engage target audiences amidst the constantly evolving social landscape and needs so that they continue to be advocates for the security and success of Singapore

What we are looking for

• Education in Mass Communication, Arts or Social Sciences
• At least 1 year of experience in public relations, marketing or events management is preferred
• Good command of spoken and written English
• Strong interpersonal abilities
• Good organisational skills
• Attention to detail
• Multi-tasking capabilities
• Creative mindset
  (Applicants with no experience may .)
  Appointment will be commensurate with your experience.
  Only shortlisted candidates will be notified.

About MINDEF

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor.
The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF's mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.

About your application process

This job is closing on 26 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within MINDEF or the wider Public Service.

Working Location: Hougang Area

Community relations are responsible for managing all community development initiatives throughout Vanguard. This role plans, develop and implement programs to promote community awareness.

Responsibilities :

• Conceptualize communications strategies during CEE meetings and contribute ideas for internal Vanguard events
• Lead or support to build and maintain strong relationships with community partners, grassroots, schools and volunteers as well as local community leaders
• Effectively develop full range of written materials such as contributed articles and write-ups, CEO speeches, marketing materials and reports.
• Work with healthcare institutions such as MOH, MOHH and AIC on seeking clearance on articles and write-ups
• Work with departments to develop communications / marketing collaterals when needed
• Work closely with the Senior / Centre Manager to develop / strategize engagement programs for residents/clients and promote awareness of Vanguard and its mission.
• Develop a comprehensive outreach plan and publicity strategy for Vanguard
• Participate in the research, writing, and presentation of proposals and reports where required
• Lead and organize internal and or external events for Vanguard
• To track and report effectiveness of our outreach programmes and engagement activities
  To track donations on a timely manner and report to the manager monthly

Volunteer Management

• Work with various departments in Vanguard to manage / execute the volunteers' framework for Vanguard
• Oversight and keeping track of Vanguard's list of volunteers
• To conduct briefings to volunteers at commencement of activities
• Develop a feedback mechanism for the Volunteers who have served in Vanguard
• Attend meetings relating to volunteer activities e.g. Volunteer Committee, Public Education, NCSS meetings relating to volunteers' activities
• Plan regular Support Group meetings and Volunteer Get-Togethers, Volunteers' Appreciation functions in conjunction with various departments in Vanguard which use volunteers
• Develop relationships with the volunteers/ or their organisations so that a sustainable pipeline of volunteers is created.
• Collaborate with other social service agencies to leverage volunteers pool
• Manage regular reporting and tracking, and report metric
• Donation management – Tracking and responding to donations received for the Home.

Requirements :

• A degree in Mass Communications, or Journalism is preferred.
• Min 1 to 2 years' experience in public relations agency, events company, corporate communications environment or journalism is preferred.
• Fresh graduates are welcome to apply too.
• Have served a stint in a Charity or non-profit organisation, prior experience within the healthcare sector is preferred
• Savvy in design softwares and platforms such as Canva and Piktochart

Requirements

• Preferably Advanced / Higher / Certificate in Community & Social Services
• Minimum GCE 'O' Level or relevant certificate
• Experience in eldercare preferred
• Comfortable with working with seniors
• Will be required to work across two locations at Eunos Crescent, 4S Active Ageing Centre @ Eunos Crescent and 4S Eldercare Centre @ Eunos Crescent

Responsibilities

• Assess and meet volunteer needs through recruitment, coordination, training and retention of volunteers.
• Implement and monitor compliance to volunteer policies and processes.
• Plan, develop and implement Senior Volunteerism programme.
• Support Volunteer Leadership Programme.
• Plan and organise volunteer recognition and engagement activities.
• Assist in volunteer recruitment and engagement efforts, including developing and organising outreach events and initiatives to promote volunteerism.
• Engage internal and external stakeholders to co-ordinate volunteer initiatives and efforts.
• Review and evaluate volunteer management policies and initiatives to gather feedback for improvement.
• Source, engage and build partnerships with relevant stakeholders such as grassroots organisations, corporates, and schools.
• Communicate with relevant internal stakeholders and external partners in fulfilling community engagement projects.
• Develop and manage delivery of internal and external communication plans and strategies to support community engagement projects.
• Provide support in fundraising and donor engagement initiatives.
• Update and maintain stakeholder and volunteer database.
• Monitor budgets, expenses and funding for volunteer and community engagement initiatives.
• Provide secretariat support to staff meetings and update reports.

Work Location

• The applicant should be willing to work 5.5 days per week at Eunos Crescent.

4S Active Ageing Centre @ Eunos Crescent is a centre serves as the go-to point for seniors within Eunos Crescent and Eunos Road 2, providing a range of services including active ageing and befriending programmes to engage and improve seniors' well-being.

4S Eldercare Centre @ Eunos Crescent is a a day care centre that provides a suite of client-centric services including primary and preventive care, nursing care, rehabilitation service and personal care for frail individuals.

We regret that only shortlisted applicants will be notified.

NLCS (Singapore) believes that each employee makes a significant contribution to our success and that contributions should not be limited by the assigned responsibilities.

Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the employee, nor NLCS (Singapore), to only the work identified. It is the expectation of the school that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

Our School is committed to safeguarding and promoting the welfare of children and young people. The School expects all teaching staff, non-teaching staff and volunteers to share and uphold this commitment.

Objective

To excel in customer service by overseeing and managing internal communication and parent feedback- and complaint process. The role requires a deep understanding of school activities and events to effectively communicate with parents and promote the school in the wider community.

Main Responsibilities

1. Internal Communications Strategy Management: Develop and implement a clear communications strategy to ensure effective, consistent, and timely communication with parents, alumni, and staff.

2. Alumni Management : Take responsibility for managing the school's alumni community, building engagement through accurate record-keeping, events, newsletters, and targeted outreach initiatives.

3. Weekly Newsletter Production: Lead the creation and distribution of the weekly parent newsletter, ensuring it is accurate, engaging, and reflective of school activities and ethos.

4. Parent & Alumni Publications and Initiatives: Support the production of parent-facing publications and initiatives such as school magazines, feedback forums, coffee mornings, and other engagement events.

5. Parent Portal Oversight: Manage and maintain the parent portal and community app, ensuring content is accurate and up to date. Troubleshoot technical issues, coordinate enhancements, and work with stakeholders to improve usability.

6. Reception Staff: Line-manage the reception staff, ensuring professional standards of customer service, effective front-desk coverage, and smooth day-to-day operations.

7. Parent Relations & Customer Experience: Act as a visible representative of the school at formal events and functions, actively fostering strong relationships with parents and guardians. Monitor and improve the "parent experience" across all points of contact, feeding back recommendations for improvement.

8. Feedback Management: Serve as the first point of contact for parental feedback, including compliments, concerns, and complaints. Ensure responses are professional, timely, and solutions-oriented.

9. Complaints Procedure Management: Oversee the school's parental complaints process, ensuring all complaints are recorded, tracked, investigated, and resolved in line with policy.

10. Parent Ambassador Programme: Work with the Head of Community Engagement to design, launch, and manage a parent ambassador programme that encourages testimonials, reviews, and referrals, while fostering connections between existing and prospective families.

11. Social Media Engagement: Monitor and participate in social media parenting and expatriate groups to identify opportunities where prospective families are seeking school recommendations.

12. Events & Engagement Support: Support the planning and delivery of parent- and alumni-facing events, ensuring communications and logistical arrangements enhance the overall experience.

13. Cross-Departmental Collaboration: Collaborate with internal teams (Marketing, Admissions, Partnerships) to ensure parent and alumni initiatives align with the school's broader strategic priorities.

14. Photography & Videography Oversight: Coordinate photography and videography projects, securing permissions from families and ensuring content is accessible for editorial and marketing purposes.

15. Data & Reporting: Monitor patterns in parent and alumni communication and feedback, preparing regular reports for the Head of Community Engagement and the Senior Leadership Team.

Safeguarding

Adhere to and remain informed about the school safeguarding policy, ensuring all communications and activities are compliant.

Qualifications/Skills

• Diploma and above in Mass Communications, Public Relations or Business Administration
• Preferably with 5 years of marketing and communications experience in direct marketing, digital campaigns and running multi-media campaigns.
• Meticulous, resourceful and with a strong sense of initiative.
• Ability to manage multiple projects simultaneously in a fast-paced environment

• Willingness to serve the focused community
• Fun-loving, love sports and social outings to engage the community
• Some experience in mobilizing volunteers to come alongside to serve
• Able to conduct basic training or be able to mobilize volunteers to do training
• Team player, collaboration and support is key.

Job Description & Requirements

He/She manages, coordinates and collaborates with stakeholders, including but not limited to our beneficiaries, community partners, corporate organisations and volunteers to execute our programmes. He/she is also responsible for managing communication and feedback from stakeholders.

Key Responsibilities

• Communicate and work with stakeholders to build a loving and nurturing community through Life Programmes for childhood cancer survivors and their families.

• Plan and implement beneficiary recruitment initiatives for life programmes, support groups, and community engagement activities.

• Work on outreach and engagement programmes to strengthen community connections, increase participation, and create greater impact.

• Plan, organize, and execute activities, community engagement events, and fundraising/awareness initiatives, including hosting educational webinars and outreach sessions.

-Manage pre- and post-programme tasks, including preparation, registration, stakeholder liaison, and evaluation.

• Identify and collaborate with partners to develop meaningful partnerships and collaborations.

• Work closely with the Communications team to plan, create, review, and evaluate marketing collaterals for events and programmes.

• Conduct research, gather feedback, and track attendance, engagement, and outcomes for evaluation and reporting.

• Manage budgets and project finances related to outreach and programme activities, including supporting grant applications and reporting to funders.

• Support weekend events and activities when required (time-off in-lieu provided).

Qualifications:

• Min Diploma, with relevant experience will be advantageous.
• A strong team-player with excellent people skills.
• Possesses strong organisation skills
• Possesses strong written and verbal communication skills
• A self-motivated, independent and adaptable individual.
• Savvy in IT skills

JUST GRADUATED? ORD DONE? NO EXPERIENCE? NO WORRIES

Make a real impact while building your career

What's In It For You

• Community-Focused Campaigns – Connect with people on the ground.
• Build Relationships – Represent brands and foster trust.
• Grow Your Confidence – Learn to lead conversations with ease.

Why You'll Love It Here:

• No experience? No worries – we'll train you
• Supportive crew & team-driven environment.
• Work that's social, active, and meaningful.

Weekly Pay + High Commissions

Plus:

• Professional training & skill-building.
• Quick progression into leadership roles.
• Travel campaigns for high performers.

Location: Tampines/Woodlands Care Home

Job Purpose:

• Community relations are responsible for managing all community development initiatives throughout Vanguard. This role plans, develop and implement programs to promote community awareness.

Job Responsibilities:

• Assist Community Engagement Executive (CEE) in conceptualizing communications strategies during CEE meetings and contribute ideas for internal Vanguard events
• Lead or support to build and maintain strong relationships with community partners, grassroots, schools and volunteers as well as local community leaders
• Assist CEE in drafting written materials such as contributed articles and write-ups, CEO speeches, marketing materials and reports.
• Work with departments to develop communications / marketing collaterals when needed
• Work closely with the Senior / Centre Manager to develop / strategize engagement programs for residents/clients and promote awareness of Vanguard and its mission.
• Assist CEE in developing a comprehensive outreach plan and publicity strategy for Vanguard
• Participate in the research, writing, and presentation of proposals and reports where required
• Lead and organize internal and or external events for Vanguard
• To track and report effectiveness of our outreach programmes and engagement activities

Volunteer Management:

• Work with various departments in Vanguard to manage / execute the volunteers' framework for Vanguard
• Oversight and keeping track of Vanguard's list of volunteers
• To conduct briefings to volunteers at commencement of activities
• Develop a feedback mechanism for the Volunteers who have served in Vanguard
• Attend meetings relating to volunteer activities e.g. Volunteer Committee, Public Education, NCSS meetings relating to volunteers' activities
• Plan regular Support Group meetings and Volunteer Get-Togethers, Volunteers' Appreciation functions in conjunction with various departments in Vanguard which use volunteers
• Develop relationships with the volunteers/ or their organisations so that a sustainable pipeline of volunteers is created.
• Collaborate with other social service agencies to leverage volunteers pool
• Manage regular reporting and tracking, and report metrics
• Donation management – Tracking and responding to donations received for the Home.

Job Requirements:

• A diploma in Mass Communications, or Journalism is preferred
• Have served a stint in a Charity or non-profit organisation, prior experience within the healthcare sector is preferred
• Ability to multitask and perform under pressure
• Excellent written and verbal communications skills. Proficiency in our National languages will be preferred.
• Proficient in Microsoft Office and data presentation
• Savvy in design softwares and platforms such as Canva and Piktochart
• Eye for details and meticulous in planning of events from start to the end
• Proven capability to drive strategic PR campaigns to achieve measurable results.
• Can-do positive attitude, with interest to engage the elderly
• People-centric and possess sound EQ to work with various levels within the clinical and rehab setting
• Customer service-focused attitude and approach and have a pleasant personality
• About 2 to 3 years' experience in public relations agency, events company, corporate communications environment or journalism is preferred
• Candidate must complete Covid 19 vaccination.

We regret to inform that only shortlisted candidates will be notified.