5,056 Client Relationship Manager jobs in Singapore

A Client Relationship Manager (CRM) is a professional responsible for building, maintaining, and strengthening relationships with a company's clients or customers. This role is central to ensuring client satisfaction, loyalty, and long-term engagement, ultimately contributing to business growth and retention.

Key Responsibilities

• Client Engagement : Act as the main point of contact for clients, responding to inquiries, addressing concerns, and providing solutions.
• Account Management : Manage client accounts, understand their needs, and ensure that products or services meet their expectations.
• Retention & Loyalty : Develop strategies to retain high-value clients and increase customer satisfaction.
• Cross-functional Collaboration : Work closely with sales, marketing, product, and support teams to deliver seamless client experiences.
• Reporting & Feedback : Track client metrics, gather feedback, and provide insights to improve services or offerings.

Required Skills

• Strong interpersonal and communication skills
• Problem-solving and conflict-resolution abilities
• Organizational and time-management skills
• Sales or business development experience (often preferred)

As a key member of the Client Relationship team, you will be responsible for managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively.

Key Responsibilities:

• Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.

• Serve as the main point of contact for inquiries from clients, insurers, and brokers.

• Drive high client retention through proactive relationship management and service delivery.

• Attend and support meetings with clients, insurers, or brokers depending on the engagement channel.

• Host regular engagement sessions (weekly, monthly, quarterly) with key stakeholders, including:

• Scheduling and facilitating meetings

• Preparing and presenting SLA reports (claims, contact centre metrics, panel utilization)

• Taking and distributing meeting minutes

• Driving actionable follow-ups and relationship strengthening

• Collaborate with internal departments to resolve client issues and ensure timely service recovery.

• Support relationship management for new business opportunities, including pre-sales engagement and onboarding of new clients.

• Strengthen relationships with existing clients and actively identify upsell and referral opportunities.

• Prepare client documentation including quotations, service agreements, and renewal packages.

• Support audit and due diligence processes initiated by clients or insurers, working closely with internal stakeholders.

• Maintain accurate records and data related to clients and insurers.

• Generate and deliver monthly and ad-hoc reports for clients and insurers.

• Provide general administrative support such as document sorting, filing, and data entry.

• Follow up on accounts receivables with clients and insurers as needed.

Job Requirements:

• Minimum of 5 years of relevant experience in client servicing, insurance, or related fields.

• Prior experience in Employee Benefits or Corporate Solutions is highly preferred.

• Strong ability to meet tight deadlines and work effectively across cross-functional teams.

• Excellent verbal and written communication skills in English.

• Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

• Demonstrated ability to manage conflict, resolve issues, and build strong relationships.

• Comfortable working in a fast-paced, dynamic environment and adapting to evolving client and business needs.

We are seeking a skilled and organized individual to assist in managing client relationships within our Private Banking team.

• Assist Relationship Managers in managing client relationships by providing timely and accurate support on client requests and inquiries.
• Prepare and maintain client documentation, ensuring compliance with regulatory requirements and internal policies.
• Conduct market research and prepare reports to support investment recommendations and client presentations.
• Facilitate the onboarding process for new clients, ensuring all necessary documentation is completed accurately and efficiently.
• Monitor client portfolios and provide regular updates on performance, market trends, and potential investment opportunities.
• Coordinate with internal departments to ensure seamless service delivery.
• Support the organization and execution of client events and meetings to enhance client engagement and relationship building.
• Assist in the development and implementation of marketing strategies to attract new clients and retain existing ones.

Requirements:

• Bachelor's degree in Finance, Business, or a related field.
• 2+ years of experience in private banking segment.
• Strong knowledge of financial products and services.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and time-management skills.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with banking software systems.
• Ability to work independently and collaboratively within a team environment.

As a Private Banking Professional, you will have the opportunity to work with a dynamic team and develop your skills in a fast-paced industry. If you are passionate about delivering exceptional client service and have a strong background in finance, we encourage you to apply for this exciting role.

• A competitive salary and benefits package.
• The opportunity to work with a leading financial institution.
• A dynamic and supportive work environment.

Apply now and take the first step towards a rewarding career in Private Banking!

Job Overview

We are seeking a highly skilled Client Servicing professional to join our team. As a key member of our organization, you will be responsible for understanding client needs, providing solutions, and managing ongoing relationships.

1. Understand client requirements and preferences to deliver tailored solutions.
2. Develop and implement effective strategies to enhance client satisfaction and loyalty.
3. Manage ongoing relationships with clients to ensure seamless communication and issue resolution.

• Strong communication and interpersonal skills to build strong relationships with clients.
• Excellent problem-solving skills to address complex client issues.
• Ability to work in a fast-paced environment and meet deadlines.

As a Client Servicing professional, you will have the opportunity to work with a diverse range of clients, develop your skills and expertise, and enjoy a competitive salary and benefits package.

The Client Servicing role is responsible for delivering top-notch service to clients, ensuring seamless and compliant processing of daily banking transactions.

Key Responsibilities include:

• Validating and finalizing daily banking transactions
• Confirming and releasing audit-related documentation
• Handling client communications and inquiries
• Directing and monitoring client account activities
• Coordinating digital banking platform configuration and activation
• Collaborating with the back office team to resolve issues proactively

Requirements:

• Knowledge of Corporate Banking activities, including Account management, E-banking, and Client service Payments

What We're Looking For:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Excellent problem-solving and analytical skills
• Knowledge of MS Word and other relevant tools

Why Join Our Team:

• Opportunity to work with a dynamic team
• Chance to develop your skills and expertise
• Competitive remuneration package

This role is ideal for experienced professionals who have a proven track record of managing client relationships and driving sales growth. As the key point of contact for existing clients, you will be responsible for developing strong relationships, promoting products and services, and achieving monthly loan disbursement targets.

• Manage existing client relationships to achieve targeted outcomes.
• Utilize advanced client engagement tools to ensure seamless communication with clients.
• Grow overall portfolio size by providing exceptional customer service and promoting cross-selling opportunities.
• Identify new business opportunities to promote loan disbursements, negotiate contracts, and manage client accounts.
• Build and maintain positive relationships within client organizations.
• Monitor and analyze client activity and engagement levels.

• A degree in finance, business administration, or accountancy is preferred.
• Knowledge of lending products, such as corporate loans, is required.
• 2-4 years of experience in SME lending or business banking is preferred.
• Previous experience in client servicing is highly valued.
• Natural ability to think creatively and develop innovative solutions to meet client needs.
• Proven track record of exceeding sales targets.
• Strong teamwork and communication skills.
• Ability to work in a fast-paced environment.

A Client Relationship Manager (CRM) is a professional responsible for building, maintaining, and strengthening relationships with a company's clients or customers. This role is central to ensuring client satisfaction, loyalty, and long-term engagement, ultimately contributing to business growth and retention.

• Client Engagement: Act as the main point of contact for clients, responding to inquiries, addressing concerns, and providing solutions.
• Account Management: Manage client accounts, understand their needs, and ensure that products or services meet their expectations.
• Retention & Loyalty: Develop strategies to retain high-value clients and increase customer satisfaction.
• Cross-functional Collaboration: Work closely with sales, marketing, product, and support teams to deliver seamless client experiences.
• Reporting & Feedback: Track client metrics, gather feedback, and provide insights to improve services or offerings.

• Strong interpersonal and communication skills
• Problem-solving and conflict-resolution abilities
• Organizational and time-management skills
• Sales or business development experience (often preferred)

Our bank is hiring a Client Onboarding Expert to support their Account Management team in the private banking space.

• Main Responsibilities:
• Ensure that onboarding and review requirements are in accordance with Bank's AML/KYC standards and regulatory requirements
• Understand Source of Wealth/ Funds Corroboration processes
• Oversight the end-to-end account opening/review process of client accounts. Communicate efficiently with other stakeholders when necessary
• Evaluate any red flags/alerts timely and follow up on client onboarding/client review related matters for escalated/prioritized cases
• Prepare KYC screening lists on new/existing clients by documenting and corroborating information obtained from the Account Management team

Key Performance Indicators (KPIs):

• Accurate completion of onboarding and review tasks within designated timelines
• Maintenance of high-quality KYC information
• Effective communication with internal teams
• Adherence to AML/KYC regulations

Required Skills and Qualifications:

• Minimum 2-4 years of relevant experience in onboarding and recertification
• Understanding of KYC processes and AML/KYC regulations
• Able to start work within short notice

Benefits:

• A competitive salary package
• Opportunities for professional growth and development
• A dynamic and collaborative work environment

Contact Information:

• Email detailed resume in MS Word format to: