42 Claims Adjusters jobs in Singapore

Job Overview:

• We are seeking a seasoned claims professional to join our team as Claims Specialist. The ideal candidate will have extensive experience in managing and processing insurance claims efficiently, professionally, and fairly.

Key Responsibilities:

1. To manage and process claims within agreed service benchmarks or applicable protocols.
2. To advise underwriters on issues discovered during claims handling, such as gaps in policy wording and risk improvement opportunities.
3. To train and guide assistants in their support role.
4. To visit clients' offices or attend meetings as required.

Requirements:

• A degree holder in insurance or a related field is highly preferred.
• The ideal candidate should possess at least 2-5 years of relevant experience in the insurance industry.
• Possess excellent interpersonal and communication skills.
• Able to multitask, work as part of a team, and demonstrate a customer-focused approach.

Tell us what skills you have

Job Title: Claims Specialist

This role is for a highly skilled individual who will be responsible for handling claims efficiently and effectively. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work independently.

The successful applicant will have at least 3-5 years of experience in claims management and a good understanding of Microsoft Office applications, especially Excel.

Key Responsibilities include:

• Processing claim applications accurately and efficiently
• Checking disbursements and ensuring timely payments
• Handling exceptions and refunds with professionalism
• Providing administrative support as needed

• Degree holder with at least 3-5 years of relevant experience in claims/grants
• Excellent interpersonal and communication skills
• Strong code of work ethics and confidentiality of information
• Detailed and meticulous approach
• Ability to meet deadlines and work under pressure

• Competitive salary range of $2200 - $2900 + PB
• Monday to Friday working hours
• Opportunities for career growth and professional development

Interested applicants should submit their detailed resume in MS Word format to our email address. We appreciate your interest but regret that only shortlisted candidates will be notified.

• Collaborate with Distribution, Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
• Attain annual claims savings and loss ratio target set by Head of Motor Claims
• Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
• Maintain good turn-around-time and claims service level standards to ensure customer claims experience are met.

• Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary. Effective claim management skills to ensure healthy loss ratio.
• Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
• Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
• Communication and coordination: Collaborate with external stakeholders including customers, distributors, repair workshops and motor surveyors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
• Continuous improvement: Enhance claim handling processes and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Customer experience: Maintain good turn-around-time and claims service level standards to ensure that customers' claims experience is duly met.

• Recognized degree or diploma
• Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance
• Minimum 5 years of experience in Motor claims handling with a focus on own damage claims within the Malaysia or Singapore insurance market.
• Good knowledge of Microsoft Office software, Meirmen, GEARS, and any other technology applications
• Strong knowledge of motor insurance policies, regulations, and industry practices in Malaysia and Singapore.
• Excellent analytical, negotiation, and communication skills.
• Meticulous, analytical, problem solving and organized;
• Open-minded, proactive, receptive to new ideas and cope well with changes and pressure
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage to all job roles

We are seeking an experienced and skilled individual to fill a Marine Claims role. As a key member of our team, you will be responsible for providing instructions to surveyors, ensuring all documentation is correctly collected, analyzing survey reports, reviewing cargo insurance policy terms and conditions, assessing and adjusting assigned claims, producing narrative reports and invoices, pursuing subrogated claims, maintaining good relationships with clients, and performing administrative tasks.

• Provide detailed instructions to surveyors
• Evaluate and collect all necessary documentation
• Analyze and interpret survey reports
• Review and assess cargo insurance policy terms and conditions
• Assess and adjust assigned claims in accordance with company policies
• Produce accurate narrative reports and invoices
• Pursue subrogated claims to recover losses
• Maintain excellent relationships with clients through effective communication

• Excellent verbal and written communication skills
• Minimum Diploma qualification or equivalent experience
• Demonstrated analytical skills and logical reasoning
• Relevant experience or knowledge in cargo claims (desirable)
• Proficiency in Microsoft Office applications

This role offers the opportunity to work in a dynamic environment, utilizing your skills and experience to drive success. If you have a passion for marine claims and a strong work ethic, we encourage you to apply.

• Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
• Attain annual claims savings set by HoD annually for the team on pending claims volume and nature of claims.
• Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
• Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met.

• Assess and process third-party property damage claims, determining liability and evaluating the extent of damage.
• Conduct detailed investigations, reviewing evidence, and liaising with repairers and assessors.
• Negotiate settlements with third parties and their representatives, ensuring fair compensation while minimizing costs.
• Fraud detection and control, including identifying suspicious claims

• Communicate effectively with claimants, policyholders, repair shops, and other stakeholders to facilitate the claims process.
• Provide regular updates and clear explanations to all parties, ensuring a transparent and customer-focused approach.

• Ensure all claims are handled in accordance with Singapore's legal and regulatory requirements.
• Stay informed of changes in laws, regulations, and industry best practices related to motor insurance and property damage claims.

• Prepare comprehensive reports and maintain accurate records for each claim.
• Analyze claims data to identify trends and opportunities for process improvement.

• Collaborate with internal teams, including underwriting, risk management, and legal, to support the overall claims process.

• Engage in professional development to enhance skills and knowledge.
• Contribute to initiatives aimed at improving claims processes and customer satisfaction.

• Professional certification in insurance or claims management.
• Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance
• More than 5 years of experience in motor claims handling, with a focus on third-party property damage claims.
• Extensive knowledge of Singapore's motor insurance regulations and claims processes.
• Strong analytical, negotiation, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple claims efficiently and independently.
• Good knowledge of Microsoft Office software, Meirmen, GEARS, and any other technology applications
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage to all job roles

Job Summary:

A claims associate is required to process claim applications, verify disbursement, address exceptions and refunds. The successful candidate will also handle escalated enquiries, collect data for regular reporting, and provide administrative support.

Key Responsibilities:

• Process claim applications


• Verify disbursement


• Address exceptions and refunds


• Handle escalated enquiries on claims


• Collect data/information/statistics for regular reporting


• Provide administrative support

Requirements:

• At least A level or Diploma holder


• 1-2 years of working experience in processing claims, disbursement, and refund (preferably)


• Good interpersonal and communication skills (oral and written)


• Must uphold strong code of work ethics and confidentiality of information


• Detailed and meticulous


• Diligent and committed to meet deadlines


• Good working knowledge of Microsoft Office, especially in using MS Excel

As a Claims Executive, you will be responsible for handling day-to-day claims administration, including correspondence with clients and intermediaries. You will attend meetings when required and coordinate necessary follow-ups such as collecting customer details, arranging surveys, and engaging settling agents if applicable.

You will issue Acknowledgment Letters and request all supporting claims documents from clients or intermediaries. You will verify premium payment status prior to claims processing; work closely with the Finance team to resolve any outstanding payments.

You will identify and forward claims with recovery potential to Claims Recovery Agents and actively monitor recovery progress. You will maintain proper documentation for exceptional claims cases such as ex-gratia payments and large losses, including tracking associated recoveries.

You will conduct regular file reviews and compile monthly and quarterly reports/statistics when required. You will participate in User Acceptance Testing (UAT) for the Marine Claims system/module.

Additionally, you will undertake any other ad hoc duties as assigned by management.

• Min. 2-4 years of marine claims experience
• CGI certified

Benefits include:

• Outlook
• Casualty
• UAT
• Microsoft Excel
• Ability To Work Independently
• Arranging
• Property
• Investigation
• Administration
• Written Communications
• General Insurance
• Subrogation
• User Acceptance Testing
• Decision Making
• Fraud Risk Management
• Surveys

We are seeking highly skilled professionals to excel in our claims management team. The ideal candidate will possess a strong technical understanding of the medical claims process, preferably within a Third-Party Administrator/Managed Healthcare environment.

The successful candidate will be responsible for providing accurate and efficient adjudication of claims, validation, pre-authorisation of applications and issuance of necessary documentation to meet operational targets. Additionally, they will conduct regular reviews of current claims processes and collaborate with internal stakeholders to develop new and improved processes to enhance efficiency and overall claims experience.

The role involves managing escalations and stakeholder relations, championing change initiatives, and providing on-going training and development for effective claims management. The candidate will also liaise with insurance companies to verify exceptions and resolve complaints.

Key Requirements:

• A strong technical understanding of the medical claims process, preferably in a Third-Party Administrator/Managed Healthcare environment.
• Excellent interpersonal and organisational skills.
• An exceptional eye for detail and ability to drive business outcomes through change.
• Effective communication and stakeholder management skills.

The successful candidate will deliver:

• Accurate and efficient claim adjudication.
• Improved claims processes.
• Enhanced stakeholder relationships.
• Effective change management.
• Complaint resolution.

This role offers opportunities for professional growth and development, as well as the chance to make a positive impact on the organisation's claims management capabilities.