193 Business Processes jobs in Singapore

As a key member of our tech-for-tech team, you will play a crucial role in automating internal manual processes. Your primary responsibility will be to assist business users, product owners, tribe coaches, and internal teams in achieving their goals.

• Collaborate with cross-functional teams to identify areas for process improvement.
• Develop and implement efficient solutions to streamline workflows.
• Work closely with stakeholders to ensure successful deployment and go-live of new systems.

• Proven experience in systems analysis and improvement methodologies (Agile, User Stories, SDLC).
• Strong understanding of software testing principles (UAT/SIT) and deployments.
• Excellent communication and interpersonal skills.

A dynamic work environment with opportunities for growth and development. Collaborative team players who value open communication and mutual respect.

Join us in shaping the future of our organization and making a meaningful impact on our customers' lives.

Roles & Responsibilities:

• Lead end-to-end design, implementation, and ownership of critical business processes, ensuring alignment with strategic goals and operational needs.
• Drive standardization and harmonization of processes across global factory sites, ensuring consistency, compliance, and scalability.
• Take responsibility for identifying inefficiencies, setting improvement roadmaps, and delivering measurable outcomes.
• Build new business processes from the ground up for manufacturing lines, sites, or systems with limited guidance.
• Engage directly with plant managers, site leaders, and senior management to influence decision-making and enforce process discipline.
• Implement and govern continuous improvement frameworks (e.g., Lean, Six Sigma) across manufacturing, quality, and support functions.
• Set and monitor process performance metrics (KPIs) and proactively resolve bottlenecks and deviations.
• Lead change management efforts independently across sites, including stakeholder alignment, communication, and training.
• Develop playbooks, SOPs, and training materials to institutionalize process knowledge.

Requirements:

• Six Sigma Black Belt or Lean Master certification.
• Experience leading digital transformation or smart factory initiatives.
• Familiarity with ISO, GMP, or other regulatory and quality frameworks.
• At least 10 years of progressive experience in manufacturing/factory environments, with significant leadership in business process transformation.
• Proven track record of independently driving and leading process change across multi-site or global operations.
• Strong international exposure, with demonstrated success in managing diverse, multicultural environments.
• Self-starter with a strong sense of ownership, accountability, and execution.
• Excellent process mapping, analytical, and project management skills.
• Deep understanding of manufacturing processes and business systems (ERP, MES, etc.).
• Certified in or highly proficient with Lean, Six Sigma, or similar methodologies.

Are you a seasoned process management professional looking for a challenging role in the EPC project industry? We have an exciting opportunity for an experienced Process Manager to lead our team of process and mechanical engineers.

• Develop and maintain comprehensive documentation for batch production records, operation procedures, critical analysis, and key controlled parameter documents to ensure seamless process management.
• Prioritize project planning and cost control to maximize efficiency.
• Design, implement, and maintain process control plans, quality assurance plans, and procedures to guarantee compliance and excellence.
• Effectively manage multiple process components with competing demands and tight deadlines.
• Collaborate closely with QA teams and handle documentation, as well as Epicor system management.

Key skills for this role include sustainability, troubleshooting, Microsoft Office, process improvement, manufacturing processes, process engineering, effective communication, process control, manufacturing, mechanical engineering, and technical support.

• A bachelor's degree in Manufacturing or Mechanical fields with more than 3 years of relevant experience is required.
• Multitasking and handling a wide range of responsibilities are essential.
• Knowledge of production routing and scheduling is preferred but not necessary.
• A team player with strong commitment is highly valued.

Job Title: Compensation Operations Specialist

• Manage the entire compensation processing lifecycle for distribution channels, ensuring accurate payments, postings, and reconciliations are completed.
• Support the validation of reports, campaigns, and financial data to maintain compliance with accounting standards and internal controls.
• Perform general ledger closings, journal entries, provisions, and amortizations; maintain detailed process documentation and SOPs.
• Assist with audits, system enhancements, UAT, and troubleshooting to ensure smooth operations and business continuity.
• Oversee incentive schemes, invoice settlements, and credit control processes, contributing to process improvements and operational efficiency.
• Collaborate with finance and operations teams to support Business As Usual (BAU) activities and company-wide compensation initiatives.

The ideal candidate will possess excellent communication skills, proficiency in Microsoft Office and Excel, as well as strong analytical and administrative abilities.

Singapore

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Key Responsibilities:

• Lead global process governance & standardization
• Drive cross-functional process reengineering
• Oversee BPM technology integration (RPS, AI, Process Mining)
• Initiate projects related to Business Processes (current focus will be on Sales & CS).
• Monitor Regional Offices' compliance with established business processes.
• Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)
• Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.
• Lead Change Management & training programs.

MUST HAVE:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Master's degree (e.g., MBA) is a plus.
• Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.
• Strong leadership in a matrix organisation

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on "Driving Connectivity" and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Key Responsibilities:

• Lead global process governance & standardization
• Drive cross-functional process reengineering
• Oversee BPM technology integration (RPS, AI, Process Mining)
• Initiate projects related to Business Processes (current focus will be on Sales & CS).
• Monitor Regional Offices' compliance with established business processes.
• Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)
• Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.
• Lead Change Management & training programs.

MUST HAVE:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Master's degree (e.g., MBA) is a plus.
• Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.
• Strong leadership in a matrix organisation

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on "Driving Connectivity" and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Scope

• Manages the payroll and allowances processes for all eligible personnel, payroll interface processing, etc.
• Manages the processes on the service scheme policies and service personnel's service scheme payments such as contract gratuity, Inspire funds and pensions.
• Manages the processes on retention bonus policies. To manage the payment when payment milestone is reached, or at the point of exit. To manage adjustments to payments made before.

Members for HR Business Process Management Support

a. At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.

b. Good planning and coordination skills.

c. Strong writing, verbal communication and presentation skills.

d. Good team player, responsible and conscientious.

e. Resourceful, independent, responsive and pro-active.

f. Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project.

g. Proficiency in Business Process Model and Notation (BPMN) tool is advantageous.

h. Good understanding of the data design in SAP HCM or HCM SaaS is preferred.

i. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

j. Good understanding of business process management is advantageous.

Required Working Experience

a. At least 3 years of working experience in information technology; of which at least 1 year of working experience in SAP ERP or HCM SaaS.

b. Experience in SAP HCM ERP is preferred.

Senior Executive - Business Process Management
Department:
Business Process Management
Experience required:
2 - 4 years
Job title:
Business Process team
Grade:
(Specify Grade)
Department:
Business Process Management
Direct reports:
N/A
Reporting to:
(Specify Supervisor)
Dotted line reporting:
N/A
Job purpose:
The Business Process team supports and coordinates global process improvements and training initiatives. This role oversees standardized process implementation, supports training program rollouts, and assists in performance management through KPI tracking, data analysis, and operational excellence initiatives.
Main tasks and responsibilities:
Training Rollout Coordination
Coordinate global onboarding and refresher training for agents.
Maintain training materials reflecting process changes.
Schedule and monitor regional training sessions for participation and compliance.
Gather feedback and continuously improve training content and delivery.
Performance Management Support
Assist in managing performance frameworks related to business processes.
Analyze and report KPIs to identify trends and gaps.
Prepare performance reviews, dashboards, and executive reports.
Contribute to initiatives enhancing process adoption and consistency.
Coordinate with process owners, regional leads, and training teams for alignment.
Support change management efforts by reinforcing messaging and process clarity.
Key interactions (Internal | External):
External: Customers
Education requirements:
Bachelor’s degree in operations or related fields; proficiency in MS Office (Excel)
Language requirements:
(Specify Language Requirements)
Background and experience:
2–4 years in business process improvement, training, or operations support; shipping knowledge required; process improvement and SAP knowledge advantageous.
Competencies and skills:
Time management and organizational skills
Strong process mapping skills
Excellent communication and stakeholder management skills
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