123 Business Processes jobs in Singapore

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Associate Director, Process Management
role at
Singtel
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say."Hello BIG Possibilities".
Responsibilities
Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc, for 5 and more products. Act as SME to advise Product Managers on the product processes.
Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework.
Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps.
Monitor process execution and performance outcomes and measure against KPI targets.
Work with relevant Enterprise stakeholders to identify and prioritize improvement initiatives, including stakeholders from other Singtel Singapore functions e.g Networks.
Define and manage the automation blueprint to address process gaps and/or optimize E2E process performance. Ensure alignment and synergy across the suite of automation initiatives.
As the digital catalyst, actively source for digital enablers to solve process issues.
For digitalization / automation initiatives driven by EP, act as the Business Project Manager and/or Business Analyst to ensure the E2E solution across the various IT platforms, is fit for purpose. Advise the development team on matters related to stakeholders e.g. UAT planning, requirements coverage etc.
Skills For Success
At least 15 years relevant experience.
Working knowledge of Lean & Six Sigma concepts.
Process and value stream mapping.
Keen eye for detailed process steps & identification of gaps/opportunities.
Working knowledge of technologies / digital capabilities to automate or optimise processes.
Certified LSS Black Belt.
Certified Project Manager.
Ability to engage at Directors and above level and influence the change agents/leaders.
Ability to build strong relationships with stakeholders.
Good oral and written communication skills.
Ability to effectively facilitate workshops & achieve set objectives.
• Seniority level: Mid‐Senior level
• Employment type: Full‐time
• Job function: Management and Manufacturing
• Industry: Telecommunications
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Job Summary

The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.

Main Scope of Work

Business Process and System Change Management

• Monitor the status of Change Requests (CRs) from initiation to implementation.
• Coordinate with various parties to address issues impeding CR progress.
• Oversee and provide inputs for requirement gathering, including managing.
• Authorization, workflow, interface, and enterprise architecture.
• User experience requirements in accordance with governance policies.
• Review CR requirements and impacted objects, and assess proposed solutions to ensure they are optimal, scalable, and compliant with standards.
• Propose and facilitate test cases for CR testing, ensuring comprehensive coverage across:
• User Acceptance Testing (UAT)
• Integration Testing (interfaces and web services)
• Regression Testing
• Common Operating Environment (COE) Testing
• Facilitate and conduct HR systems training for end users.

Change Request (CR) Approval and Governance

• Support the CR approval process, including:
• Coordinating endorsements and responses to approving parties.
• Preparing Approval of Expenditure (AOE) documents where required.
• Manage any new requirements or changes that arise during CR implementation.

System Operations and Vendor Management

• Monitor and track progress of outstanding tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor.
• Ensure timely and complete resolution of all system issues and deliverables according to program standards.
• Identify and manage risks, mitigation strategies, change control, and escalate issues to the Project Manager (PM) or Ops Manager as necessary.
• Collaborate with HR systems maintenance teams and cross-functional partners (e.g., OSIT/WOG teams).
• Support data verification, rectification, and other technical tasks during system fixes when required.

Analytical and Operational Support

• Provide analysis and consultation to resolve operational, data, and audit-related issues.
• Support users and auditors in generating report variants, preparing briefing materials, and handling data profiling and extraction requests.
• Assist in system migration activities and address data-related challenges.
• Payroll and Allowances Management
• Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing.
• Oversee service scheme policies and related payments such as contract gratuity, Inspire funds, and pensions.
• Administer retention bonus policies, including milestone and exit payments, and manage any adjustments as required.

Qualifications

Education:

• At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.

Required Competencies

• Strong knowledge of information technology, particularly SAP HCM ERP.
• Excellent planning, coordination, and project management skills.
• Strong written, verbal communication, and presentation abilities.
• A responsible, proactive, and collaborative team player.
• Proficient in Microsoft Office Suite and Microsoft Project.
• Experience with Business Process Model and Notation (BPMN) tools is advantageous.
• Good understanding of data design in SAP HCM or HCM SaaS preferred.
• Analytical mindset with a keen interest in identifying and resolving root causes of issues.
• Strong understanding of business process management is advantageous.

Required Working Experience

• Minimum 3 years of working experience in Information Technology.
• At least 1 year of hands-on experience in SAP ERP or HCM SaaS systems.
• Prior experience with SAP HCM ERP is highly preferred.

Main Scope of work :

• Monitor the status of CRs from requirement initiation to implementation and work with various parties to address issues impending the progress of the CR. They shall oversee and provide inputs for requirement gathering (including managing authorization, workflow, interface, enterprise architecture, and user experience requirements according to the governance set by Authority), review CR requirements and impacted objects, assess solutions proposed by system vendors to ensure that they are optimally designed and scalable. They shall assist to propose test cases, facilitate users in CR testing and ensure the end-to-end testing is complete and comprehensive, such as User Acceptance Test (UAT), integration testing (for interfaces and web services), regression testing, and Common Operating Environment (COE) testing. They shall facilitate HR systems training for users.
• Support the CR approval process (e.g. seeking the necessary endorsements, responding to queries from the approving party, preparing Approval of Expenditure if required), including new requirements or changes during CR implementation.
• Monitor the progress of outstanding tasks (Service Request, System Incident Report) to be completed by the e-HR Maintenance Vendor; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to Project Manager (PM) and Ops Manager; plan project with HR systems maintenance team, OSIT/WOG teams, etc. The Supplier shall support data verifications and occasionally rectification tasks and other support tasks during system fixes where required.
• Provide analysis and consultation services to address operational issues, data issues, audit related activities, and system migration challenges. This includes supporting user's/auditor's queries, assisting users/auditors to create report variants and briefing materials, and supporting urgent data profiling and extractions.

Payroll and Allowances Management

• Manages the payroll and allowances processes for all eligible personnel, payroll interface processing, etc.
• Manages the processes on the service scheme policies and service personnel's service scheme payments such as contract gratuity, Inspire funds and pensions.
• Manages the processes on retention bonus policies. To manage the payment when payment milestone is reached, or at the point of exit. To manage adjustments to payments made before

Requirement:

a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.

b. Good planning and coordination skills.

c. Strong writing, verbal communication and presentation skills.

d. Good team player, responsible and conscientious.

e. Resourceful, independent, responsive and pro-active.

f. Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project.

g. Proficiency in Business Process Model and Notation (BPMN) tool is advantageous.

h. Good understanding of the data design in SAP HCM or HCM SaaS is preferred.

i. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

j. Good understanding of business process management is advantageous.

Required Working Experience

a. At least 3 years of working experience in information technology; of which at least 1 year of working experience in SAP ERP or HCM SaaS.

b. Experience in SAP HCM ERP is preferred.

Only for Singaporean

Singapore

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Key Responsibilities:

• Lead global process governance & standardization
• Drive cross-functional process reengineering
• Oversee BPM technology integration (RPS, AI, Process Mining)
• Initiate projects related to Business Processes (current focus will be on Sales & CS).
• Monitor Regional Offices' compliance with established business processes.
• Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)
• Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.
• Lead Change Management & training programs.

MUST HAVE:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Master's degree (e.g., MBA) is a plus.
• Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.
• Strong leadership in a matrix organisation

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on "Driving Connectivity" and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Key Responsibilities:

• Lead global process governance & standardization
• Drive cross-functional process reengineering
• Oversee BPM technology integration (RPS, AI, Process Mining)
• Initiate projects related to Business Processes (current focus will be on Sales & CS).
• Monitor Regional Offices' compliance with established business processes.
• Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)
• Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.
• Lead Change Management & training programs.

MUST HAVE:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Master's degree (e.g., MBA) is a plus.
• Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.
• Strong leadership in a matrix organisation

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on "Driving Connectivity" and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HR Business Process Management Support (Payroll)
Job Description Overview
The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.
Responsibilities
Monitor, coordinate, and provide inputs for system change requests (CRs) from initiation to implementation, ensuring optimal, scalable, and compliant solutions.
Support the CR approval process, including endorsement coordination, approval documentation, and management of new requirements during implementation.
Monitor and track system operational tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor, ensuring timely issue resolution and deliverable completion.
Analyze and consult on operational, data, and audit-related issues; support users and auditors in report generation, briefing materials, data profiling, and extraction requests.
Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing, service scheme policy oversight, and retention bonus administration.
Qualifications
Education:
At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.
Strong knowledge of information technology, particularly SAP HCM ERP.
Excellent planning, coordination, and project management skills.
Strong written, verbal communication, and presentation abilities.
A responsible, proactive, and collaborative team player.
Proficient in Microsoft Office Suite and Microsoft Project.
Experience with Business Process Model and Notation (BPMN) tools is advantageous.
Good understanding of data design in SAP HCM or HCM SaaS preferred.
Analytical mindset with a keen interest in identifying and resolving root causes of issues.
Strong understanding of business process management is advantageous.
Required Working Experience
Minimum 3 years of working experience in Information Technology.
At least 1 year of hands‐on experience in SAP ERP or HCM SaaS systems.
Prior experience with SAP HCM ERP is highly preferred.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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Job Summary
The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.
Main Scope of Work
Business Process and System Change Management
Monitor the status of Change Requests (CRs) from initiation to implementation.
Coordinate with various parties to address issues impeding CR progress.
Oversee and provide inputs for requirement gathering, including managing authorization, workflow, interface, and enterprise architecture.
User experience requirements in accordance with governance policies.
Review CR requirements and impacted objects, and assess proposed solutions to ensure they are optimal, scalable, and compliant with standards.
Propose and facilitate test cases for CR testing, ensuring comprehensive coverage across:
User Acceptance Testing (UAT)
Integration Testing (interfaces and web services)
Regression Testing
Common Operating Environment (COE) Testing
Facilitate and conduct HR systems training for end users.
Change Request (CR) Approval and Governance
Support the CR approval process, including:
Coordinating endorsements and responses to approving parties.
Preparing Approval of Expenditure (AOE) documents where required.
Managing any new requirements or changes that arise during CR implementation.
System Operations and Vendor Management
Monitor and track progress of outstanding tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor.
Ensure timely and complete resolution of all system issues and deliverables according to program standards.
Identify and manage risks, mitigation strategies, change control, and escalated issues to the Project Manager (PM) or Ops Manager as necessary.
Collaborate with HR systems maintenance teams and cross-functional partners (e.g., OSIT/WOG teams).
Support data verification, rectification, and other technical tasks during system fixes when required.
Analytical and Operational Support
Provide analysis and consultation to resolve operational, data, and audit-related issues.
Support users and auditors in generating report variants, preparing briefing materials, and handling data profiling and extraction requests.
Assist in system migration activities and address data-related challenges.
Payroll and Allowances Management
Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing.
Oversee service scheme policies and related payments such as contract gratuity, Inspire funds, and pensions.
Administer retention bonus policies, including milestone and exit payments, and manage any adjustments as required.
Qualifications
Education
At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.
Required Competencies
Strong knowledge of information technology, particularly SAP HCM ERP.
Excellent planning, coordination, and project management skills.
Strong written, verbal communication, and presentation abilities.
A responsible, proactive, and collaborative team player.
Proficient in Microsoft Office Suite and Microsoft Project.
Experience with Business Process Model and Notation (BPMN) tools is advantageous.
Good understanding of data design in SAP HCM or HCM SaaS preferred.
Analytical mindset with a keen interest in identifying and resolving root causes of issues.
Strong understanding of business process management is advantageous.
Required Working Experience
Minimum 3 years of working experience in Information Technology.
At least 1 year of hands-on experience in SAP ERP or HCM SaaS systems.
Prior experience with SAP HCM ERP is highly preferred.
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Job Summary

The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.

Main Scope of Work

Business Process and System Change Management

• Monitor the status of Change Requests (CRs) from initiation to implementation.
• Coordinate with various parties to address issues impeding CR progress.
• Oversee and provide inputs for requirement gathering, including managing.
• Authorization, workflow, interface, and enterprise architecture.
• User experience requirements in accordance with governance policies.
• Review CR requirements and impacted objects, and assess proposed solutions to ensure they are optimal, scalable, and compliant with standards.
• Propose and facilitate test cases for CR testing, ensuring comprehensive coverage across:
• User Acceptance Testing (UAT)
• Integration Testing (interfaces and web services)
• Regression Testing
• Common Operating Environment (COE) Testing
• Facilitate and conduct HR systems training for end users.

Change Request (CR) Approval and Governance

• Support the CR approval process, including:
• Coordinating endorsements and responses to approving parties.
• Preparing Approval of Expenditure (AOE) documents where required.
• Manage any new requirements or changes that arise during CR implementation.

System Operations and Vendor Management

• Monitor and track progress of outstanding tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor.
• Ensure timely and complete resolution of all system issues and deliverables according to program standards.
• Identify and manage risks, mitigation strategies, change control, and escalate issues to the Project Manager (PM) or Ops Manager as necessary.
• Collaborate with HR systems maintenance teams and cross-functional partners (e.g., OSIT/WOG teams).
• Support data verification, rectification, and other technical tasks during system fixes when required.

Analytical and Operational Support

• Provide analysis and consultation to resolve operational, data, and audit-related issues.
• Support users and auditors in generating report variants, preparing briefing materials, and handling data profiling and extraction requests.
• Assist in system migration activities and address data-related challenges.
• Payroll and Allowances Management
• Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing.
• Oversee service scheme policies and related payments such as contract gratuity, Inspire funds, and pensions.
• Administer retention bonus policies, including milestone and exit payments, and manage any adjustments as required.

Qualifications

Education:

• At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.

Required Competencies

• Strong knowledge of information technology, particularly SAP HCM ERP.
• Excellent planning, coordination, and project management skills.
• Strong written, verbal communication, and presentation abilities.
• A responsible, proactive, and collaborative team player.
• Proficient in Microsoft Office Suite and Microsoft Project.
• Experience with Business Process Model and Notation (BPMN) tools is advantageous.
• Good understanding of data design in SAP HCM or HCM SaaS preferred.
• Analytical mindset with a keen interest in identifying and resolving root causes of issues.
• Strong understanding of business process management is advantageous.

Required Working Experience

• Minimum 3 years of working experience in Information Technology.
• At least 1 year of hands-on experience in SAP ERP or HCM SaaS systems.
• Prior experience with SAP HCM ERP is highly preferred.

Overview
As a Senior Process Analyst you will be working closely with the SDM Lead and the Agile Adoption Lead on
Documenting, updating, managing and housekeeping SDM resources like
Process Documents, Intranet pages, Confluence Pages, Templates etc.
Responsibilities
Manage and govern the
SDM Intranet page
including making changes, enhancements and updates as required
Manage and govern the
SDM Process Documents
including making changes, enhancements and updates as required
Manage and govern the
SDM Process Templates (PPT, Word, Excel, Confluence and others)
including making changes, enhancements and updates as required
Work closely with the SDM and Agile Adoption Lead to manage the monthly SDM Working Group cadence including Agenda, Attendance, Minutes, Actions, Follow Ups etc
Assist the SDM and Agile Adoption lead in Process Improvement and other initiatives
Independently manage the regular review, housekeeping and archival of all SDM Resources including Process Documents, Intranet Pages and others
Skills
Ability to interact with various levels of stakeholders including heads of departments
Excellent
MS Visio, MS Word and PPT Skills
Extreme attention to detail and ability to work with minimal supervision
Ability to multitask and manage conflicting priorities
Experience
Overall experience of 5-10 years in professional organisations
Minimum 3 years of experience in
Process Documentation, Assurance, or similar areas.
Experience in
Communications, PMO or similar roles in IT.
Hands on experience in
SDLC
processes will be a plus
Experience creating Process Documents
using MS Word, MS Visio, PPT etc.
Experience working on
Confluence, JIRA
and other tools will be an added advantage
Experience in using
AI tools
to solve problems and automate processes would be an added advantage
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