123 Business Processes jobs in Singapore
Associate Director, Process Management
Posted today
Job Viewed
Job Description
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.
Be a Part of Something BIG!
Reporting to the Senior Director, Singtel Singapore Procurement, the Associate Director of Technology Procurement is responsible for leading the Singtel SG Technology Procurement function. This role is pivotal in managing an annual spend of approximately $500M, driving cost efficiencies, and leveraging the scale of the Singtel Group through joint sourcing initiatives with Group Technology Procurement.
The incumbent will lead procurement activities for ST SG IT and Networks, ensuring strategic alignment and strong stakeholder relationships with the ST SG CIO and CTO and their respective organizations. This involves building robust partnerships and aligning sourcing strategies with key focus areas to support the organization's objectives.
Additionally, the role demands strong people management and leadership skills to cultivate a highly engaged team and deliver satisfactory internal customer experiences. The incumbent must ensure compliance with policy while fostering a culture of excellence and continuous improvement.
Make An Impact By
Category Management & Sourcing
Lead the Technology Procurement team to develop category strategy and plan with business Top Executives/Executives (mainly in Networks and IT), championing strategic joint initiatives, and drive joint sourcing opportunities, commercial modelling, and strategies for this Technology category across Singtel SG.
Manage and pro-actively lead procurement activities (sourcing, negotiation, award, contracting) and engagements for said category across stakeholders.
Be fully accountable for ST SG Technology spend and savings under this category, working with Group Technology Procurement to leverage scale across Group OpCos prioritizing high impact spend areas.
Act as point of contact for key business stakeholders’ senior leaderships for this category.
Governance, Process improvement and Procurement Operations
Drive alignment and enforce governance to procurement policy throughout the procurement cycle.
Oversee training programs and development activities for the development of knowledge base across the broader Networks and IT team, to strengthen the overall capability of our stakeholders on sourcing activities & contractual management.
Lead & coach the team to identify, champion and drive continuous improvement relating to policies, supplier relationships and contracts price lists (& BOQ).
Engagement with SG Networks & IT Executives & Snr Leaderships (SLTs)
Build strong & regular stakeholder engagement especially with CTO and CIO as well as their leadership teams, to align sourcing strategy and key focus areas.
Lead the team to build strong positive stakeholder relationships and monitor such engagements, while being accountable for Procurement CSAT.
Plan and execute communications plans to ensure accurate and timely flow of information to internal stakeholders & leaderships.
Leadership Responsibilities of SG Technology Category Team
Create a culture that strives to add value, reward initiative, promote talent and expand knowledge.
Coach and guide all members of this category Management team.
Manage the performance and development processes for your team members.
Support and guide team members to meet their KPIs and career development plans.
Be champion role model and cultivate strong Company values (COMMIT) and driving engagement.
Advise and guide business stakeholders seeking technology sourcing across all levels.
Strategic Supplier Relationship Management
Own and manage key strategic supplier / partners relationship with Snr Exec & C-level for this category.
Key escalation point for procurement for vendors’ sourcing discipline and dispute resolution.
Skills To Succeed
Bachelor’s Degree in engineering, computer, business, commerce, accounting or law.
At least 8-10 years of relevant work experience in procurement, Telecom or Technology industry.
At least 5 years’ experience in procurement leadership role.
Strong commercial background and business acumen and curiosity to “think outside the box.”
Ability to communicate and present effectively.
Possess a strategic focus with the ability to analyse, formulate and implement procurement strategies to reduce costs and drive change.
Ability to contextualize data analytics into actionable sourcing insights.
Ability to resolve contractual & commercial disputes.
Demonstrated capability in project/category management.
Strong interpersonal skills and able to cultivate and develop strong team dynamics.
Excellent organisational skills, ability to prioritise and manage competing priorities, including suppliers.
Results orientated with an attention to detail and accuracy.
Having a Coaching mindset and a MUST strong team leader with good interpersonal skills.
Ability to influence and multiple stakeholders from different functions, entities and priorities to yield optimal outcomes for the OpCos.
Has confidence and competence in leading teams and working beyond defined job scopes and ambiguous situations.
Good understanding of contractual rights and construct.
Rewards that Go Beyond
Full suite of health and wellness benefits.
Ongoing training and development programs.
Internal mobility opportunities.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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Associate Director, Process Management
Posted today
Job Viewed
Job Description
Join to apply for the
Associate Director, Process Management
role at
Singtel
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say."Hello BIG Possibilities".
Responsibilities
Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc, for 5 and more products. Act as SME to advise Product Managers on the product processes.
Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework.
Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps.
Monitor process execution and performance outcomes and measure against KPI targets.
Work with relevant Enterprise stakeholders to identify and prioritize improvement initiatives, including stakeholders from other Singtel Singapore functions e.g Networks.
Define and manage the automation blueprint to address process gaps and/or optimize E2E process performance. Ensure alignment and synergy across the suite of automation initiatives.
As the digital catalyst, actively source for digital enablers to solve process issues.
For digitalization / automation initiatives driven by EP, act as the Business Project Manager and/or Business Analyst to ensure the E2E solution across the various IT platforms, is fit for purpose. Advise the development team on matters related to stakeholders e.g. UAT planning, requirements coverage etc.
Skills For Success
At least 15 years relevant experience.
Working knowledge of Lean & Six Sigma concepts.
Process and value stream mapping.
Keen eye for detailed process steps & identification of gaps/opportunities.
Working knowledge of technologies / digital capabilities to automate or optimise processes.
Certified LSS Black Belt.
Certified Project Manager.
Ability to engage at Directors and above level and influence the change agents/leaders.
Ability to build strong relationships with stakeholders.
Good oral and written communication skills.
Ability to effectively facilitate workshops & achieve set objectives.
• Seniority level: Mid‐Senior level
• Employment type: Full‐time
• Job function: Management and Manufacturing
• Industry: Telecommunications
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HR Business Process Management Support
Posted today
Job Viewed
Job Description
Job Summary
The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.
Main Scope of Work
Business Process and System Change Management
- Monitor the status of Change Requests (CRs) from initiation to implementation.
- Coordinate with various parties to address issues impeding CR progress.
- Oversee and provide inputs for requirement gathering, including managing.
- Authorization, workflow, interface, and enterprise architecture.
- User experience requirements in accordance with governance policies.
- Review CR requirements and impacted objects, and assess proposed solutions to ensure they are optimal, scalable, and compliant with standards.
- Propose and facilitate test cases for CR testing, ensuring comprehensive coverage across:
- User Acceptance Testing (UAT)
- Integration Testing (interfaces and web services)
- Regression Testing
- Common Operating Environment (COE) Testing
- Facilitate and conduct HR systems training for end users.
Change Request (CR) Approval and Governance
- Support the CR approval process, including:
- Coordinating endorsements and responses to approving parties.
- Preparing Approval of Expenditure (AOE) documents where required.
- Manage any new requirements or changes that arise during CR implementation.
System Operations and Vendor Management
- Monitor and track progress of outstanding tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor.
- Ensure timely and complete resolution of all system issues and deliverables according to program standards.
- Identify and manage risks, mitigation strategies, change control, and escalate issues to the Project Manager (PM) or Ops Manager as necessary.
- Collaborate with HR systems maintenance teams and cross-functional partners (e.g., OSIT/WOG teams).
- Support data verification, rectification, and other technical tasks during system fixes when required.
Analytical and Operational Support
- Provide analysis and consultation to resolve operational, data, and audit-related issues.
- Support users and auditors in generating report variants, preparing briefing materials, and handling data profiling and extraction requests.
- Assist in system migration activities and address data-related challenges.
- Payroll and Allowances Management
- Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing.
- Oversee service scheme policies and related payments such as contract gratuity, Inspire funds, and pensions.
- Administer retention bonus policies, including milestone and exit payments, and manage any adjustments as required.
Qualifications
Education:
- At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.
Required Competencies
- Strong knowledge of information technology, particularly SAP HCM ERP.
- Excellent planning, coordination, and project management skills.
- Strong written, verbal communication, and presentation abilities.
- A responsible, proactive, and collaborative team player.
- Proficient in Microsoft Office Suite and Microsoft Project.
- Experience with Business Process Model and Notation (BPMN) tools is advantageous.
- Good understanding of data design in SAP HCM or HCM SaaS preferred.
- Analytical mindset with a keen interest in identifying and resolving root causes of issues.
- Strong understanding of business process management is advantageous.
Required Working Experience
- Minimum 3 years of working experience in Information Technology.
- At least 1 year of hands-on experience in SAP ERP or HCM SaaS systems.
- Prior experience with SAP HCM ERP is highly preferred.
HR Business Process Management Support
Posted today
Job Viewed
Job Description
Main Scope of work :
- Monitor the status of CRs from requirement initiation to implementation and work with various parties to address issues impending the progress of the CR. They shall oversee and provide inputs for requirement gathering (including managing authorization, workflow, interface, enterprise architecture, and user experience requirements according to the governance set by Authority), review CR requirements and impacted objects, assess solutions proposed by system vendors to ensure that they are optimally designed and scalable. They shall assist to propose test cases, facilitate users in CR testing and ensure the end-to-end testing is complete and comprehensive, such as User Acceptance Test (UAT), integration testing (for interfaces and web services), regression testing, and Common Operating Environment (COE) testing. They shall facilitate HR systems training for users.
- Support the CR approval process (e.g. seeking the necessary endorsements, responding to queries from the approving party, preparing Approval of Expenditure if required), including new requirements or changes during CR implementation.
- Monitor the progress of outstanding tasks (Service Request, System Incident Report) to be completed by the e-HR Maintenance Vendor; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to Project Manager (PM) and Ops Manager; plan project with HR systems maintenance team, OSIT/WOG teams, etc. The Supplier shall support data verifications and occasionally rectification tasks and other support tasks during system fixes where required.
- Provide analysis and consultation services to address operational issues, data issues, audit related activities, and system migration challenges. This includes supporting user's/auditor's queries, assisting users/auditors to create report variants and briefing materials, and supporting urgent data profiling and extractions.
Payroll and Allowances Management
- Manages the payroll and allowances processes for all eligible personnel, payroll interface processing, etc.
- Manages the processes on the service scheme policies and service personnel's service scheme payments such as contract gratuity, Inspire funds and pensions.
- Manages the processes on retention bonus policies. To manage the payment when payment milestone is reached, or at the point of exit. To manage adjustments to payments made before
Requirement:
a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.
b. Good planning and coordination skills.
c. Strong writing, verbal communication and presentation skills.
d. Good team player, responsible and conscientious.
e. Resourceful, independent, responsive and pro-active.
f. Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project.
g. Proficiency in Business Process Model and Notation (BPMN) tool is advantageous.
h. Good understanding of the data design in SAP HCM or HCM SaaS is preferred.
i. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
j. Good understanding of business process management is advantageous.
Required Working Experience
a. At least 3 years of working experience in information technology; of which at least 1 year of working experience in SAP ERP or HCM SaaS.
b. Experience in SAP HCM ERP is preferred.
Only for Singaporean
Head of Business Process Management
Posted today
Job Viewed
Job Description
Singapore
DRIVING CONNECTIVITY
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
Get On Board for a Dynamic and Purposeful Career.
The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.
Key Responsibilities:
- Lead global process governance & standardization
- Drive cross-functional process reengineering
- Oversee BPM technology integration (RPS, AI, Process Mining)
- Initiate projects related to Business Processes (current focus will be on Sales & CS).
- Monitor Regional Offices' compliance with established business processes.
- Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)
- Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.
- Lead Change Management & training programs.
MUST HAVE:
- Bachelor's degree in Business Administration, Project Management, or a related field.
- Master's degree (e.g., MBA) is a plus.
- Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
- Deep understanding of business processes in container shipping industry.
- Proven track record of owning and optimizing business processes across multiple functions or regions.
- Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
- Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
- Change management expertise, with the ability to lead teams through process improvements and transformations.
- Strong leadership in a matrix organisation
Why Join Us:
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
Application Process:
To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.
About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on "Driving Connectivity" and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Head of Business Process Management
Posted today
Job Viewed
Job Description
DRIVING CONNECTIVITY
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
Get On Board for a Dynamic and Purposeful Career.
The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.
Key Responsibilities:
- Lead global process governance & standardization
- Drive cross-functional process reengineering
- Oversee BPM technology integration (RPS, AI, Process Mining)
- Initiate projects related to Business Processes (current focus will be on Sales & CS).
- Monitor Regional Offices' compliance with established business processes.
- Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)
- Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.
- Lead Change Management & training programs.
MUST HAVE:
- Bachelor's degree in Business Administration, Project Management, or a related field.
- Master's degree (e.g., MBA) is a plus.
- Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
- Deep understanding of business processes in container shipping industry.
- Proven track record of owning and optimizing business processes across multiple functions or regions.
- Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
- Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
- Change management expertise, with the ability to lead teams through process improvements and transformations.
- Strong leadership in a matrix organisation
Why Join Us:
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
Application Process:
To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.
About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on "Driving Connectivity" and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
HR Business Process Management Support (Payroll)
Posted today
Job Viewed
Job Description
HR Business Process Management Support (Payroll)
Job Description Overview
The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.
Responsibilities
Monitor, coordinate, and provide inputs for system change requests (CRs) from initiation to implementation, ensuring optimal, scalable, and compliant solutions.
Support the CR approval process, including endorsement coordination, approval documentation, and management of new requirements during implementation.
Monitor and track system operational tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor, ensuring timely issue resolution and deliverable completion.
Analyze and consult on operational, data, and audit-related issues; support users and auditors in report generation, briefing materials, data profiling, and extraction requests.
Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing, service scheme policy oversight, and retention bonus administration.
Qualifications
Education:
At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.
Strong knowledge of information technology, particularly SAP HCM ERP.
Excellent planning, coordination, and project management skills.
Strong written, verbal communication, and presentation abilities.
A responsible, proactive, and collaborative team player.
Proficient in Microsoft Office Suite and Microsoft Project.
Experience with Business Process Model and Notation (BPMN) tools is advantageous.
Good understanding of data design in SAP HCM or HCM SaaS preferred.
Analytical mindset with a keen interest in identifying and resolving root causes of issues.
Strong understanding of business process management is advantageous.
Required Working Experience
Minimum 3 years of working experience in Information Technology.
At least 1 year of hands‐on experience in SAP ERP or HCM SaaS systems.
Prior experience with SAP HCM ERP is highly preferred.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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HR Business Process Management Support (Payroll)
Posted today
Job Viewed
Job Description
Job Summary
The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.
Main Scope of Work
Business Process and System Change Management
Monitor the status of Change Requests (CRs) from initiation to implementation.
Coordinate with various parties to address issues impeding CR progress.
Oversee and provide inputs for requirement gathering, including managing authorization, workflow, interface, and enterprise architecture.
User experience requirements in accordance with governance policies.
Review CR requirements and impacted objects, and assess proposed solutions to ensure they are optimal, scalable, and compliant with standards.
Propose and facilitate test cases for CR testing, ensuring comprehensive coverage across:
User Acceptance Testing (UAT)
Integration Testing (interfaces and web services)
Regression Testing
Common Operating Environment (COE) Testing
Facilitate and conduct HR systems training for end users.
Change Request (CR) Approval and Governance
Support the CR approval process, including:
Coordinating endorsements and responses to approving parties.
Preparing Approval of Expenditure (AOE) documents where required.
Managing any new requirements or changes that arise during CR implementation.
System Operations and Vendor Management
Monitor and track progress of outstanding tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor.
Ensure timely and complete resolution of all system issues and deliverables according to program standards.
Identify and manage risks, mitigation strategies, change control, and escalated issues to the Project Manager (PM) or Ops Manager as necessary.
Collaborate with HR systems maintenance teams and cross-functional partners (e.g., OSIT/WOG teams).
Support data verification, rectification, and other technical tasks during system fixes when required.
Analytical and Operational Support
Provide analysis and consultation to resolve operational, data, and audit-related issues.
Support users and auditors in generating report variants, preparing briefing materials, and handling data profiling and extraction requests.
Assist in system migration activities and address data-related challenges.
Payroll and Allowances Management
Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing.
Oversee service scheme policies and related payments such as contract gratuity, Inspire funds, and pensions.
Administer retention bonus policies, including milestone and exit payments, and manage any adjustments as required.
Qualifications
Education
At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.
Required Competencies
Strong knowledge of information technology, particularly SAP HCM ERP.
Excellent planning, coordination, and project management skills.
Strong written, verbal communication, and presentation abilities.
A responsible, proactive, and collaborative team player.
Proficient in Microsoft Office Suite and Microsoft Project.
Experience with Business Process Model and Notation (BPMN) tools is advantageous.
Good understanding of data design in SAP HCM or HCM SaaS preferred.
Analytical mindset with a keen interest in identifying and resolving root causes of issues.
Strong understanding of business process management is advantageous.
Required Working Experience
Minimum 3 years of working experience in Information Technology.
At least 1 year of hands-on experience in SAP ERP or HCM SaaS systems.
Prior experience with SAP HCM ERP is highly preferred.
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HR Business Process Management Support (Payroll)
Posted 15 days ago
Job Viewed
Job Description
Job Summary
The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.
Main Scope of Work
Business Process and System Change Management
- Monitor the status of Change Requests (CRs) from initiation to implementation.
- Coordinate with various parties to address issues impeding CR progress.
- Oversee and provide inputs for requirement gathering, including managing.
- Authorization, workflow, interface, and enterprise architecture.
- User experience requirements in accordance with governance policies.
- Review CR requirements and impacted objects, and assess proposed solutions to ensure they are optimal, scalable, and compliant with standards.
- Propose and facilitate test cases for CR testing, ensuring comprehensive coverage across:
- User Acceptance Testing (UAT)
- Integration Testing (interfaces and web services)
- Regression Testing
- Common Operating Environment (COE) Testing
- Facilitate and conduct HR systems training for end users.
Change Request (CR) Approval and Governance
- Support the CR approval process, including:
- Coordinating endorsements and responses to approving parties.
- Preparing Approval of Expenditure (AOE) documents where required.
- Manage any new requirements or changes that arise during CR implementation.
System Operations and Vendor Management
- Monitor and track progress of outstanding tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor.
- Ensure timely and complete resolution of all system issues and deliverables according to program standards.
- Identify and manage risks, mitigation strategies, change control, and escalate issues to the Project Manager (PM) or Ops Manager as necessary.
- Collaborate with HR systems maintenance teams and cross-functional partners (e.g., OSIT/WOG teams).
- Support data verification, rectification, and other technical tasks during system fixes when required.
Analytical and Operational Support
- Provide analysis and consultation to resolve operational, data, and audit-related issues.
- Support users and auditors in generating report variants, preparing briefing materials, and handling data profiling and extraction requests.
- Assist in system migration activities and address data-related challenges.
- Payroll and Allowances Management
- Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing.
- Oversee service scheme policies and related payments such as contract gratuity, Inspire funds, and pensions.
- Administer retention bonus policies, including milestone and exit payments, and manage any adjustments as required.
Qualifications
Education:
- At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.
Required Competencies
- Strong knowledge of information technology, particularly SAP HCM ERP.
- Excellent planning, coordination, and project management skills.
- Strong written, verbal communication, and presentation abilities.
- A responsible, proactive, and collaborative team player.
- Proficient in Microsoft Office Suite and Microsoft Project.
- Experience with Business Process Model and Notation (BPMN) tools is advantageous.
- Good understanding of data design in SAP HCM or HCM SaaS preferred.
- Analytical mindset with a keen interest in identifying and resolving root causes of issues.
- Strong understanding of business process management is advantageous.
Required Working Experience
- Minimum 3 years of working experience in Information Technology.
- At least 1 year of hands-on experience in SAP ERP or HCM SaaS systems.
- Prior experience with SAP HCM ERP is highly preferred.
Change and Process management analyst-Process Analyst/ PMO
Posted today
Job Viewed
Job Description
Overview
As a Senior Process Analyst you will be working closely with the SDM Lead and the Agile Adoption Lead on
Documenting, updating, managing and housekeeping SDM resources like
Process Documents, Intranet pages, Confluence Pages, Templates etc.
Responsibilities
Manage and govern the
SDM Intranet page
including making changes, enhancements and updates as required
Manage and govern the
SDM Process Documents
including making changes, enhancements and updates as required
Manage and govern the
SDM Process Templates (PPT, Word, Excel, Confluence and others)
including making changes, enhancements and updates as required
Work closely with the SDM and Agile Adoption Lead to manage the monthly SDM Working Group cadence including Agenda, Attendance, Minutes, Actions, Follow Ups etc
Assist the SDM and Agile Adoption lead in Process Improvement and other initiatives
Independently manage the regular review, housekeeping and archival of all SDM Resources including Process Documents, Intranet Pages and others
Skills
Ability to interact with various levels of stakeholders including heads of departments
Excellent
MS Visio, MS Word and PPT Skills
Extreme attention to detail and ability to work with minimal supervision
Ability to multitask and manage conflicting priorities
Experience
Overall experience of 5-10 years in professional organisations
Minimum 3 years of experience in
Process Documentation, Assurance, or similar areas.
Experience in
Communications, PMO or similar roles in IT.
Hands on experience in
SDLC
processes will be a plus
Experience creating Process Documents
using MS Word, MS Visio, PPT etc.
Experience working on
Confluence, JIRA
and other tools will be an added advantage
Experience in using
AI tools
to solve problems and automate processes would be an added advantage
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