Customer Service Executive - Banking
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Customer Service Representative
The primary goal of this role is to provide exceptional customer service and support to our valued customers. As a key member of the team, you will be responsible for handling over-the-counter transactions efficiently and accurately.
You will also assist with customers' enquiries and ensure that DBS service delivery standards are met in achieving total customer satisfaction. This includes prospecting and introducing customers to our products and services, as well as educating and migrating them towards our digital platform.
We are seeking an individual who can drive service excellence in areas such as customer satisfaction, customer wait time, problem resolution, and customer feedback/escalation/complaint. Additionally, you will need to have the ability to understand issues and appropriately escalate to Management in a timely fashion.
Key responsibilities include:
- Handling over-the-counter transactions in an efficient and accurate manner
- Assisting with customers' enquiries and ensuring DBS service delivery standards are met
- Prospecting and introducing customers to our products and services
- Migrating customers towards our digital platform
- Driving service excellence in areas such as customer satisfaction and problem resolution
To be successful in this role, you will need to possess excellent interpersonal and communication skills. You should also be meticulous, a good team player, highly adaptable, and able to deal with ambiguity. Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role.
We offer a competitive salary and benefits package, along with the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Banking Call Centre Customer Service
Posted today
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Job Description
- Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - +65 8332 1192 | EA License No. 24C2333 EA Personnel No. R23114521)
Shift Timings (Choose 1 Option):
Option #1: Weekends Shift
Working Hours : 5 working days, 1 rest day and 1 off day per week
42.5 hours per week
Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule)
Or otherwise advised by the Client
Option #2: AM & PM Shifts + Weekends / Night (Example of work schedule)
- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm
- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF
- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am
- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm - 8am/Sun OFF
Job Description (Non-Sales Role)
Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information
Job Requirements
• Degree/ Diploma in any discipline.
• Fresh graduates are encouraged to apply.
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
Training Programme Details
- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
- Minimum attendance required (95%) in order to pass the training programme.
East Banking Customer Service Lead
Posted today
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Job Description
We are seeking a customer-focused professional to deliver exceptional service and drive business growth.
The ideal candidate will possess strong interpersonal skills, be proficient in using digital tools, and have prior experience in customer-facing roles.
Banking Call Centre Customer Service
Posted today
Job Viewed
Job Description
(Shortlisted Candidates Will Be Working For The Banking Sector Client):
- Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - +65 8332 1192 | EA License No. 24C2333 EA Personnel No. R23114521)
Shift Timings (Choose 1 Option):
Option #1: Weekends Shift
Working Hours : 5 working days, 1 rest day and 1 off day per week
42.5 hours per week
Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule)
Or otherwise advised by the Client
Option #2: AM & PM Shifts + Weekends / Night (Example of work schedule)
- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm
- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF
- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am
- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF
Job Description (Non-Sales Role)Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information
Job Requirements· Degree/ Diploma in any discipline.
· Fresh graduates are encouraged to apply.
· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
· Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.
· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
· Possess good command of written and spoken English.
· Good analytical skills; passion for working and is good in working with numbers.
· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
· Passion for working, responsible and with good working attitude.
· Proficient in PC skills including MS Office applications.
· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
Training Programme Details- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
- Minimum attendance required (95%) in order to pass the training programme.
Tell employers what skills you haveAnalytical Skills
call centre
daily banking
Customer Service Management
Interpersonal Skills
Account Banking
Mobile Banking
MS Office
Attentive
Retail Banking
Personal Banking
Banking
Team Player
Internet Banking
Customer Service
Customer Service Excellence
Financial Services
Banking Sales
Posted today
Job Viewed
Job Description
- Interested candidates may apply directly or reach out to our recruiters (Edwin Teo; EA Personnel No. R ; Whatsapp
- Perm Hire Directly With Local Bank in Singapore
- Open to Diploma / Fresh Degree Graduates without relevant work experience/certifications in wealth management
- About the Department: The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.
- Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
We are looking for driven individuals who.
- Enjoys front line sales
- Are motivated by rewards & recognition
- Desire fast track career progression
- Create distinctive banking experiences for our clients
- Provide expert financial advice on our clients' wealth journey
- Leverage on our Bank's network to meet and achieve sales targets
As a Personal Wealth Executive within the Personal Banking business, you will be responsible for rendering financial advisory to BANK'S mass-market customers. You are expected to achieve individual sales target while ensuring accurate and timely completion of the entire sales and compliance process.
- Provide prudent financial advisory and investment solutions to meet the financial planning needs and requirements of BANK's clients
- Develop and deepen relationships with clients who have been assigned to you
- Ensure proper advisory procedures and documentation while adhering to the Bank's internal policies, business processes and regulatory requirements (i.e. FAA and other related statutory Acts)
- A recognised university degree
- Results-oriented, dynamic and self-driven
- Competent in engaging and managing internal and external clients
- Proven ability to achieve sales target
- Resourceful and able to work with minimal supervision
Global Banking
Posted today
Job Viewed
Job Description
Goldman Sachs Futures Electronic Trading offers a best-in-class comprehensive suite of trading strategies to help clients achieve their trading objectives and navigate a variety of market conditions leveraging historical analyses, quantitative models, and real-time market information. These strategies are built on a highly distributed, scalable, low latency trading platform, which processes billions of transactions daily in the low microsecond range, with minimal jitter.
Our engineers are responsible for designing, building, and maintaining this trading platform as well as the strategies running on the platform, in a collaborative environment. The software our engineers write is of a very high standard: it is client and market facing with real time SLAs and can have high financial and regulatory impact. Some engineers focus on implementing the platform, its surrounding ecosystem and order management workflows, writing highly performant code and optimizing its interaction with the hardware and infrastructure it is executing on. Others work on building the trading models, signals and algorithmic logic which constitute the trading strategies.
Job Summary & Responsibilities
As a Full Stack Developer in the Futures Technology team, your focus will be on the development of front end and backend applications as part of effort to uplift technology stack and re architecture of applications which are used by clients and traders for trading Futures & Options in Global markets. Primary responsibility also includes providing level 3 support and production release of Futures applications and systems.
SKILL/EXPERIENCE
Basic Qualifications
We are looking for a skilled full-stack developer with strong communication skills to join our team and help work on key initiatives. We expect you to be a self-starter and eager to solve complex problems with guidance from senior members in the team. Our team promotes a culture of innovation and creative thinking to build modern robust systems. Effectively meeting the demands of our challenging mandate requires a passion for learning as well as deep understanding and experience across a wide array of technical competencies.
- Bachelor's / master's degree in computer science or a closely related field
- Minimum 1 year of experience in software development
- A solid understanding of object orientated programming skills (Java or any other OO technology) including data structures and algorithms
- Sound SDLC practices and ability to debug and troubleshoot problems
- Energetic, self-directed, and self-motivated
- Experience collaborating in global teams and possesses strong interpersonal skills
- Familiarity with Git, awareness of CI/CD and other modern SDLC practice
- Familiarity with Multi-threading, Dependency Injection, Java Collections
- Familiarity with Rest API development
- Experience in User Interface design and development (Angular / React, HTML5, NodeJS)
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2024. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Banking Operations
Posted today
Job Viewed
Job Description
- Manages and handle incoming & outgoing emails
- Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
- Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
- Render support to submit waiver requests for those waiver cases submitted via IVR
- Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.
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Corporate Banking
Posted today
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Job Description
- Prospect for new-to-bank corporate clients and onboard new clients to the bank
- Manage banking relationship with customers
- Prepare credit proposals in relation to credit facilities, including financial analysis, structuring of facilities terms and conditions and advocating the credit case
- Review and monitor credit facilities granted to client so as to keep bank updated on credit and risk conditions faced by clients
- Manage internal bank processes that are required of portfolio and department
- Support colleagues within department and bank in order to achieve department's and bank's objectives
- At least 3 years' experience in a corporate banking, or trade finance role
- Preferably with experience in a marketing role
- Good understanding of accounting and corporate matters
- Self-starter with strong motivation to learn and develop
- Proficient oral and writing skills in English and Mandarin Chinese to liaise with HO and chinese clients
- Aptitude to work independently and under tight timelines
- Strong problem-solving and people skills
Banking Operations
Posted today
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Job Description
Overtime is expected for this role.
- Job Description:
(A) Bank Operations Maker Roles Of:
Set up of Static or Mandate maintenances
Processing of related to Corporate Account Opening request (back up)
Review cash management account opening documentation and conduct due diligence on the documents
From a static stand point: to facilitate change of requests (update bank's system) such as email updates.
Business Intelligence & Data Visualization
When required Ad-hoc duties as assigned
(B) Requirements:
Diploma/Degree in Business/Finance/Banking
Saavy with MS Office
Critical Thinking Skills
Good understanding of maker/checker operation processes
Attention to detail/data entry specialist without minimal error
Ability to multitask/handle large volumes tasks
Good to have: Advanced MS Excel Formulas (Concatenate, Pivot Table, Vlookup etc.), VBA Excel Macros, BI Tools (Power BI, Tableu Qlik)
Retail Banking
Posted today
Job Viewed
Job Description
- Open to Diploma / Degree Graduates without relevant work experience/certifications in wealth management
- About the Department: The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.
- Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
We are looking for driven individuals who.
- Enjoys front line sales
- Are motivated by rewards & recognition
- Desire fast track career progression
- Create distinctive banking experiences for our clients
- Provide expert financial advice on our clients' wealth journey
- Leverage on our Bank's network to meet and achieve sales targets
As a Personal Wealth Executive within the Personal Banking business, you will be responsible for rendering financial advisory to BANK'S mass-market customers. You are expected to achieve individual sales target while ensuring accurate and timely completion of the entire sales and compliance process.
- Provide prudent financial advisory and investment solutions to meet the financial planning needs and requirements of BANK's clients
- Develop and deepen relationships with clients who have been assigned to you
- Ensure proper advisory procedures and documentation while adhering to the Bank's internal policies, business processes and regulatory requirements (i.e. FAA and other related statutory Acts)
- A recognised university degree
- Results-oriented, dynamic and self-driven
- Competent in engaging and managing internal and external clients
- Proven ability to achieve sales target
- Resourceful and able to work with minimal supervision