4,103 Service Support jobs in Singapore

About This Role

• To welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training.
• Assist with client check-in processes to ensure collection of appropriate paperwork and issuing of class schedules. Security - Check Clients and Visitors ID's and issue passes.
• Working closely with the other departments (Training, Sales and Scheduling) to assist clients with any issues/ concerns.
• Issue Visa letters and Pre-training package information / confirmation letters to be sent prior to training.
• Ensure that all pre-training requirements are completed by:
• monitoring receipt of pre-requisites;
• TSA approvals, reconciling information from TCAs with client bookings
• Issuing clients with manuals/ laptops and lockers on arrival.
• General reception duties to include - Answering main switchboard, franking post, arranging couriers and to assist with transport and hotel bookings when required.
• Administration of Client Surveys.
• Any other duties as may be required.

#LI-DP1

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at

About This Role

• To welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training.
• Assist with client check-in processes to ensure collection of appropriate paperwork and issuing of class schedules. Security - Check Clients and Visitors ID's and issue passes.
• Working closely with the other departments (Training, Sales and Scheduling) to assist clients with any issues/ concerns.
• Issue Visa letters and Pre-training package information / confirmation letters to be sent prior to training.
• Ensure that all pre-training requirements are completed by:
• monitoring receipt of pre-requisites;
• TSA approvals, reconciling information from TCAs with client bookings
• Issuing clients with manuals/ laptops and lockers on arrival.
• General reception duties to include - Answering main switchboard, franking post, arranging couriers and to assist with transport and hotel bookings when required.
• Administration of Client Surveys.
• Any other duties as may be required.

#LI-DP1

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at

Job Title: Customer Support Professional

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Professional.

Job Description:

The primary responsibility of this role is to provide exceptional customer service and support to our clients. This includes handling customer inquiries via phone, email, or online platforms, coordinating with internal departments to ensure timely delivery of services or products, processing customer orders, invoices, and delivery arrangements, maintaining and updating customer records and service reports, and assisting in preparing quotations, billing, and other administrative tasks.

Required Skills and Qualifications:

• GCE 'O' Level / Diploma or equivalent
• Able to multitask and handle work independently in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Prior experience in customer service or administrative roles will be an advantage

Benefits:

This role offers a stable working environment with opportunities for growth and development. You will have the chance to work with a dynamic team and contribute to the success of our organization. We also offer training and professional development opportunities to help you achieve your career goals.

Others:

To succeed in this role, you must possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and have a strong commitment to delivering high-quality results. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

Job Scope:

• Guide the public users who require assistance with online payments to make payment via PayNow or Credit Card payments via the assigned Payment Portal.
• Redirect the public users who would like to make payment via cash, nets, cheques to either the cashier or cheque deposit box, where applicable
• Assist with re-printing of receipts, if required by court users on premise.

Expectations:

• Preferably with customer service experience
• Preferably savvy with online payments

Working hours:

Mon to Fri - 8:30am - 4pm

Additional night duties from Mon – Thurs (only from 1 Oct onwards) – 6 to 8pm (when required / preferred)

Contract Period: 2 to 3 months

Location: Havelock Square

Salary: $14 to $16/hour

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI

Role Summary:

We are looking to hire Customer Service Support Executives to take ownership of our post-purchase customer engagement process, specifically the 48-hour follow-up call. This initiative aims to enhance customer experience, improve Net Promoter Score (NPS).

Responsibilities:

• Conduct post-purchase follow-up calls daily as part of the 48-hour customer feedback process.
• Ensure adherence to the standardised calling script and protocols.
• Drive improvements in response rates and NPS performance through consistent and high-quality outreach.
• Accurately log customer feedback and escalate issues when necessary.
• Collaborate with internal teams to align on feedback trends and improvement areas.

Requirements:

• Strong verbal communication skills in English.
• Prior customer service or call center experience is a plus.
• Comfortable with high call volumes and performance metrics.
• Customer-focused with attention to detail and reliability.

Job Title:

A Customer Service Support Associate is required to provide exceptional customer service and support in a fast-paced environment.

Key Responsibilities:

• General administrative work such as preparing payment vouchers, goods received note (GRN), and data entry.
• Handle incoming phone calls and inquiries.
• Data recording and documents filing.
• Keep records and reports.
• Perform other office-related tasks assigned.

Requirements:

• Minimum O' level and above qualification.
• Excellent communication skills.
• Compulsory work on Saturdays and Sundays.
• Must be willing to work on alternate weekends.

Job Title: Customer Service Support Specialist

We are seeking a skilled Customer Service Support Specialist to join our team. This role will provide exceptional support to customers through the assembly, installation, and delivery of goods.

Key Responsibilities:

• Prepare and package goods for customers in an efficient manner.
• Perform assembly and installation at retail environments with minimal supervision.
• Support customers by performing field activities as required.
• Collect and deliver goods from and to customers' locations using a valid Class 3 driving license.
• Perform other duties as assigned by the supervisor.

Requirements:

• A valid Singapore's Class 3 driving license is essential for this role.
• At least two years of working experience in the related field is preferred.
• The ability to handle loading/unloading goods safely and efficiently is crucial.
• Excellent customer service skills are necessary to ensure a positive experience for customers.
• The ability to work overtime is required for this position.

Customer Service Representative

The role of a Support Specialist involves providing IT support to employees, handling service requests and ensuring efficient fulfillment.

Key responsibilities include:

• Asset Management: Tracking corporate devices from purchase to disposal.
• Ticket Management: End-to-end process management for all new tickets in the ESM tool, including first call resolution, logging, escalation, and regular follow-up.
• ESM Tools: Utilizing tools such as ServiceNow to manage tickets and adhere to response and resolution times based on ticket severity.
• VIP Support: Providing dedicated support for VIP users and being available for after-hours support as needed.
• System Monitoring: Monitoring the health of corporate systems and escalating abnormalities to the Team Lead.
• Incident Escalation: Escalating company-wide incidents to the Team Lead.
• Service Improvement: Assisting in implementing service improvement plans approved by the team.
• ITIL Frameworks: Adhering to ITIL processes and frameworks, ensuring best practices in IT service management.

Requirements:

• A degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows OS, Active Directory, and common hardware/software troubleshooting for Windows laptops.
• Strong proficiency in Microsoft 365 applications and services, as well as Microsoft Azure.
• Experience with endpoint protection solutions, meeting room video conferencing, and AV solutions.
• Proficiency in using ESM tools like ServiceNow.
• At least 5 years of experience in a service desk or technical support role, with exposure to various devices and applications in a corporate environment.

Technical Skills:

• Troubleshooting
• Asset Tracking
• Laptops
• Active Directory
• VIP
• Information Technology
• Logging
• Windows OS
• Service Desk
• Windows
• System Administration
• AV
• Team Lead
• ITIL
• Technical Support