3,241 Service Support jobs in Singapore

Job Description:

• Respond to customer inquiries, comments, and concerns.
• Communicate with site personnel and technicians to arrange job schedules.
• Create quotations, work orders, and necessary documentation.
• Conduct follow-ups with clients regarding job progress and satisfaction levels.
• Keep service logs and reports updated and accurate.
• Coordinate with main contractors, vendors, and internal teams.
• Assist in processing permits and preparing project-related paperwork.
• Ensure high service standards and prompt completion of tasks.
• Manage general administrative duties and document organization.

Requirements:

• Diploma in Engineering, Facilities Management, or related field
• Minimum 2 year of experience in customer service
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: ;

EA License No.: 13C6305

Registration No.: R CHOE KIN MUN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are looking to hire Customer Service Support Executives to take ownership of our post-purchase customer engagement process, specifically the 48-hour follow-up call. This initiative aims to enhance customer experience, improve Net Promoter Score (NPS).

Responsibilities:

• Conduct post-purchase follow-up calls daily as part of the 48-hour customer feedback process.
• Ensure adherence to the standardised calling script and protocols.
• Drive improvements in response rates and NPS performance through consistent and high-quality outreach.
• Accurately log customer feedback and escalate issues when necessary.
• Collaborate with internal teams to align on feedback trends and improvement areas.

Requirements:

• Strong verbal communication skills in English.
• Prior customer service or call center experience is a plus.
• Comfortable with high call volumes and performance metrics.
• Customer-focused with attention to detail and reliability.

We are looking to hire Customer Service Support Executives to take ownership of our post-purchase customer engagement process, specifically the 48-hour follow-up call. This initiative aims to enhance customer experience, improve Net Promoter Score (NPS).

Responsibilities:

• Conduct post-purchase follow-up calls daily as part of the 48-hour customer feedback process.
• Ensure adherence to the standardised calling script and protocols.
• Drive improvements in response rates and NPS performance through consistent and high-quality outreach.
• Accurately log customer feedback and escalate issues when necessary.
• Collaborate with internal teams to align on feedback trends and improvement areas.

Requirements:

• Strong verbal communication skills in English.
• Prior customer service or call center experience is a plus.
• Comfortable with high call volumes and performance metrics.
• Customer-focused with attention to detail and reliability.

The Service Support will be responsible for providing the Service team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal Service team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.

Main Responsibilities & Tasks:

• A single contact point of service hotline to answer customers' complaints and inquiries on service
• To respond quickly and efficiently to all in-coming BPS Service inquiries by telephone or e-mail and register all service requests promptly.
• Generate and provide to customer service quotation on installation, repair and spare parts, and service contract renewals.
• To assist in preparing tender documents for submission.
• Proactively send reminders/call to customers for PM and service contract renewal.
• Facilitates service engineer's working schedule.
• Update database for service-related information.
• Track statuses of open service tasks regularly, conduct timely follow-ups and customer satisfaction survey.
• To facilitate warranty claims and keep closely updated with parts and instrument delivery.
• Generate BPS service KPIs/quality/installation reports on a monthly basis or per ad. hoc request
• To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy.
• Undertake any relevant tasks as may be directed by the superior from time to time.

Qualifications & Skills:

• At lease Diploma with 2 years relevant experience.
• Customer service orientated
• Able to multi-task and possess problem solving skills
• Good team player with good work attitude and proactive
• Good communication and interpersonal skills
• Excellent oral and written communication skills in English
• Good MS Office skills, Word, Excel, PowerPoint and usual productivity software

The officer is part of the team responsible for processing employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails both customer service and back-end case processing work.

Job responsibilities:

The officer will monitor payment for Settlement Agreements (SAs) and Employment Claims Tribunals (ECT) orders. The officer will assess the cases and work closely with our partners to provide timely assistance and advice to the workers.

The officer will respond to case specific queries and be involved in ad-hoc projects relating to IT needs, process reviews and customer service initiatives.

Job requirements:

• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team-player with good interpersonal skills and able to work independently
• Possess good analytical and problem-solving skills
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook

Position is on a 1-year full-time contract directly under the payroll of TAL.

About Tripartite Alliance Limited

Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.

Responsibilities:

·   To prepare quotations, ITQ / RFQ and supporting documents for submission

·   To acknowledge PO and order processing (SO) in the SAP system

·   Manage and maintain data integrity, including customer information, equipment, and service history in field service management software.

·   To maintain pressure vessel database, monitor inspection due date and follow up with customer.

·   To liaise with sub-contractor for pressure vessel inspection arrangement

·   To generate weekly / monthly reports to assist management team in reaching their sales goals (Eg: Commissioning List, weekly; Service team sales report, weekly)

·   To perform various ad hoc duties and provide administrative support as assigned

Requirements:

• Candidate must possess at least a professional certificate, Diploma, Advanced/Higher/Graduate Diploma
• Customer oriented
• Organized, good coordination & follow-up skills
• Competent in MS Office (Excel, Word, etc.)
• SAP knowledge is an advantage
• Excellent interpersonal & communication skills
• Entry level are welcomed to apply, as training will be provided

Please do include in your resumes:

• Reasons for leaving your last and current employment
• Last Drawn Salary and Expected Salary
• Availability

To apply, please send detailed C.V. to us by clicking on "Apply Now" button below or send to:

Gaia Science Pte Ltd

Blk 102E Pasir Panjang Road

We regret only shortlisted candidates will be notified

Key Responsibilities:

• Frontline Customer Service: Provide support via telephone and attend to walk-in clients.
• Inventory and Equipment Management: Monitor inventory levels and ensure proper maintenance of office equipment.
• Facility Maintenance: Oversee the upkeep and maintenance of the Centre to ensure a safe and welcoming environment.
• Financial Administration: Prepare and process payment vouchers for centre-related expenses.
• Administrative Support: Handle other administrative tasks as required to support the Centre's daily operations.

Administrative Support for Home Care Services

• Referral Processing: Manage incoming referrals from the Agency for Integrated Care (AIC), hospitals, and the general public. Assess and direct referrals to appropriate centres or case officers for needs screening, ensuring timely processing.
• System Updates: Maintain and update referral statuses in both the AIC and in-house systems. Facilitate the discharge process for clients as directed by service owners, ensuring closure of cases where all services have concluded.
• Appointment Scheduling: Coordinate home visit appointments between locum doctors and clients.
• Other Duties: Perform other tasks as assigned to support the efficient operation of home care services.

Fees Collection

• Monitor Outstanding Payments: Track overdue payments and recommend appropriate payment methods or actions to ensure timely collection. Process GIRO applications and collect fees for various programs and services rendered.
• Collaborate with Social Workers: Partner with social workers to conduct financial assessments for fee waivers when necessary Locum doctor and clients for home visit.

Essential Skills and Qualifications:

• Diploma in any discipline
• Preferably with experience in health care or community care settings.

Core Competencies and Attributes:

• MSOffice 365.
• Effective conversation in mandarin and dialects.
• Good interpersonal and communication skills.
• Good problem-solving skills.
• Ability to see process gaps and put in place processes.
• Team player

Principal Responsibilities and Duties:

Key Responsibilities:

• Frontline Customer Service: Provide support via telephone and attend to walk-in clients.
• Inventory and Equipment Management: Monitor inventory levels and ensure proper maintenance of office equipment.
• Facility Maintenance: Oversee the upkeep and maintenance of the Centre to ensure a safe and welcoming environment.
• Financial Administration: Prepare and process payment vouchers for centre-related expenses.
• Administrative Support: Handle other administrative tasks as required to support the Centre's daily operations.

Administrative Support for Home Care Services

• Referral Processing: Manage incoming referrals from the Agency for Integrated Care (AIC), hospitals, and the general public. Assess and direct referrals to appropriate centres or case officers for needs screening, ensuring timely processing.
• System Updates: Maintain and update referral statuses in both the AIC and in-house systems. Facilitate the discharge process for clients as directed by service owners, ensuring closure of cases where all services have concluded.
• Appointment Scheduling: Coordinate home visit appointments between locum doctors and clients.
• Other Duties: Perform other tasks as assigned to support the efficient operation of home care services.

Fees Collection

• Monitor Outstanding Payments: Track overdue payments and recommend appropriate payment methods or actions to ensure timely collection. Process GIRO applications and collect fees for various programs and services rendered.
• Collaborate with Social Workers: Partner with social workers to conduct financial assessments for fee waivers when necessary Locum doctor and clients for home visit.

Essential Skills and Qualifications:

• Diploma in any discipline
• Preferably with experience in health care or community care settings.

Core Competencies and Attributes:

• MSOffice 365.
• Effective conversation in mandarin and dialects.
• Good interpersonal and communication skills.
• Good problem-solving skills.
• Ability to see process gaps and put in place processes.
• Team player

Main Duties:

Liaise with customers and service technicians regarding site service matters.

Processing of service reports.

Prepare and send quotations to customers.

General administrative work like data entry, filing, and organizing documents.

Keeping track of inventory and issue parts and consumables to service technicians.

Registration of courses for service technicians.

Prepare calibration certificates.

Coordinate office events.

Qualifications:

ITE or equivalent in administration, engineering support, or a related field.

1–2 years of experience in a service coordinator or admin support role.

Proficient in MS Office (Excel, Word, Outlook).

Strong communication and organizational skills.

Ability to multitask and work under pressure.

Job Benefits:

• Good salary (gross) package ranging from $2,300 to $2,800) - to be discussed in the interview
• 5 days work a week, 8.30am to 5.30pm
• Career growth opportunities
• Annual and medical leave
• Annual bonus performance (depending on performance)
• Medical benefits
• Dental benefits
• Immediate hiring