5109 IT Support jobs in Raffles Place

C: D

Requirement :

• 6+ years of experience production support & development, and 8+ years of IT industry experience
• Strong understanding of RESTful APIs, SOAP, and other communication protocols
• Collaborate with cross-functional teams to understand business requirements and implement effective integration strategies.
• 1st & 2nd Level troubleshooting of payment applications issues.
• Hands-on working experience with Core Java, Spring Boot-related server-side technologies (Microservice architecture / Rest API)
• Liaise with infra & Vendor & e defect and infra related issues to internal team and external vendors
• Expertise in Core Java, J2EE.
• Escalate the incident or problem cases to team lead or manager where necessary.
• Strong written, oral communication skills and able to manage user / vendor / customer
• Responsible for software development, developing new enhancement for the systems, system debugging, bug fixes, production deployment, co-ordinate with user for user acceptance test
• To monitor, support and maintain the Banking payment applications
• Good to have knowledge in F5, load balancer, Proxy, HSM
• Good to have knowledge cheque clearance system
• Domain knowledge of the financial/banking sector

Rachel Ling

EA License No. 21C0761

EA No.: R

Purpose: To manage and provide technical support of IT systems and networks, to ensure uninterrupted and secured business operation, and in compliance with VDL/ETG standard and roadmap.

Key Area of Responsibilities:

• Maintain and update all information technology (IT) systems, its devices and peripherals, within the company to ensure stable and reliable performance.
• Trouble-shoot and resolve all IT-related technical issues and prevent re-occurrences.
• Ensure security and proper access control of all IT-systems, networks and data, so that they are free from malware, spyware, hacking, illegal software and unauthorized access.
• Research and benchmark new developments in the IT industry, and propose improvements to business processes to save costs and drive for better efficiency and productivity.
• Source, communicate and manage external parties or service providers that provide service support and maintenance to operational IT matters.
• Create regular backup of all relevant company's data and store it safely, to ensure Business Continuity, in case of systems and/or network outage.
• Manage access control to company's IT systems and data, to prevent unauthorized access and ensure its security and IP protection.
• Support and participate in company continuous improvement program.

• Degree in IT. Computer Science, Computing, Engineering or relevant.
• Clear communication skills.
• Problem solving skills.
• Knowledge about different platform (e.g. windows, MacOS).

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We are seeking a skilled Field Service Engineer to provide on-site support and maintenance for various systems, networks, and desktops.

• Deliver daily support, maintenance, and troubleshooting services onsite and offsite
• Provide on-site support for systems, network, and desktop troubleshooting to meet service level agreements
• Collaborate with the product team to enhance system functionality and resolve issues

• Bachelor's degree in Information Technology or a related field, with at least 7 years of relevant working experience
• Proven experience in IT operational support and strong knowledge of Windows operating systems, networking, applications, hardware, etc.
• Excellent technical, analytical, and problem-solving skills, along with strong customer-oriented attitude and interpersonal skills
• Ability to travel to multiple sites

• Rotational shift schedule: 2 days work and 2 days off (day shift: 8am-8pm; night shift: 8pm-8am)

In this role, you will have the opportunity to work closely with our product team to enhance system functionality and troubleshoot complex issues. If you are a motivated and experienced Field Service Engineer looking for a new challenge, we encourage you to apply.

We are seeking a skilled and organized Technical Administrator to join our team. As a key member of our maintenance group, you will play a vital role in ensuring the smooth operation of our facilities.

• Reporting and Documentation: Prepare and distribute weekly maintenance performance reports, as well as generate ad-hoc reports for management.
• Maintenance Operations: Upkeep MOM Certification, process orders for spare parts, and liaise with vendors and suppliers for timely delivery.
• Inventory Management: Receive incoming parts, verify accuracy against purchase orders, and log them into the inventory system.
• Stock Issuance and Coordination: Assist in issuing parts to technicians and update stock levels in the system.
• Physical Inventory Counts: Participate in periodic physical inventory counts to ensure accuracy.

• Educational Qualifications: Min. 'O' Level / NITEC / Diploma.
• Work Experience: Minimum of 2-3 years in an administrative role, preferably within maintenance, engineering, manufacturing, logistics, or a similar technical environment.
• Technical Skills: PC proficiency, intermediate level in Microsoft Excel.

Are you a skilled professional looking for a challenging role in system support? Do you have experience working with Java-based applications and Linux/Unix environments? If so, we have an exciting opportunity for you to join our team as a System Support Specialist.

As a System Support Specialist, you will be responsible for providing level 2 and level 3 support for Java-based applications within banking or financial operations. You will diagnose and resolve application issues within defined Service Level Agreements (SLAs) and collaborate with business users and technical teams to analyze and resolve incidents.

You will also run basic SQL queries to investigate and resolve data-related problems and maintain and update documentation for recurring issues, including solutions and workarounds in the knowledge base.

Additionally, you will assist in application deployments, patching, and configuration changes during scheduled release windows and escalate unresolved or complex technical issues to senior engineers or development teams, ensuring timely resolution.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Over 5 years of hands-on experience in Java and Microservices-based J2EE application development or support.
• Strong understanding of Java, Spring Framework, RESTful APIs, and web services.
• Proficient in working with relational databases such as Oracle or PostgreSQL.
• Experience with Linux/Unix environments and shell scripting.

We offer a competitive salary and benefits package, including comprehensive health insurance and retirement savings plan.

The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected will be used solely for the purpose of evaluating your qualifications for the position you're applying for.

Job Title: System Support Specialist

The successful candidate will be responsible for monitoring and observing system alerts or out of the normal system behaviors, following incident isolation procedures to identify and verify faults before applying problem resolution scripts to fix the issue or escalate. Additionally, the role involves performing consolidation of records for reporting for monitoring, analytics or audit purposes, as well as performing post change system health checks to verify that the changes did not cause undesirable behaviors.

• Monitor and observe system alerts or out of the normal system behaviors
• Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate
• Perform consolidation of records for reporting for monitoring, analytics or audit purposes
• Perform post change system health checks to verify that the changes did not cause undesirable behaviors
• Manage the lifecycle of incident tickets from creation, update, escalation to closure

• Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology
• Work in teams of 12 hours rotation shifts that spans across weekends and public holidays
• Able to follow documented work instructions and procedures
• Strong written and verbal command of the English language

This role is ideal for individuals who are detail-oriented, possess strong problem-solving skills, and have excellent communication skills.

We are seeking a skilled System Support Specialist to provide end-to-end support for mission-critical banking systems.

The ideal candidate will have 6-9 years of experience in application support and web development, preferably in a banking environment. They should possess strong hands-on expertise in Unix/Linux and Windows platforms, MariaDB, Oracle or MS SQL, Control-M, Java & Tomcat, Spring, HTML5/JSP, SOAP APIs / Web Services, JavaScript, CSS, and Eclipse.

• Provide comprehensive system support across various environments.
• Manage and optimize databases.
• Configure, monitor, and troubleshoot job scheduling systems.
• Support and enhance web applications.
• Develop and maintain solutions using Spring, HTML5/JSP, SOAP APIs, JavaScript, CSS.
• Collaborate with teams to resolve incidents and deliver enhancements.

• Bachelor's degree in Computer Science, IT, or related field.
• 6-9 years of experience in system support and web development.
• Strong troubleshooting, analytical, and communication skills.
• Ability to work independently and collaboratively.

We are seeking a skilled professional to support projects and maintenance activities involving security systems and server infrastructure.

This role will entail installing, configuring, implementing, and testing system equipment setups. Additionally, the ideal candidate will troubleshoot and resolve technical issues encountered on-site, perform OS hardening, patching, and updates on servers and virtual machines, and prepare implementation, migration, and acceptance testing plans for projects.

Collaboration with Project Managers is crucial in planning and executing implementation tasks. Accurate documentation of processes and work instructions is also a key responsibility of this role.

• Diploma or higher in Engineering (Electrical, Electronics, IT) or equivalent required.
• Minimum 2 years experience in Operational Technology or Information Technology necessary.
• Solid understanding of networking and IP/TCP protocols essential.
• Strong knowledge of CCTV, access control, and server systems highly desirable.

A highly performing team environment offers opportunities for growth and autonomy.