1495 IT Support jobs in Raffles Place

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications and Skills:

• Nitec / Diploma Information Technology, or related field (or equivalent work experience).
• Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

Surin Su Sandar Win

Email Address:

Recruit Express Pte Ltd

EA Licence No: 99C4599

EA Personnel Registration Number: R

We regret that only shortlisted candidates will be contacted.

Job Description for End User Field Support

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame

• Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.

• Software support: diagnosis and resolution of software functionality for both the operating system (Win 11 and Mac OS) and standard desktop applications (MS 365 and etc.)

• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software

• Enhanced support for VIP users including 7x24 on-call support

• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users

• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users

• Asset management support for end user devices by following defined processes

• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.

• Onsite support for events such as trade shows or special meetings

• Regular checks for IT Room devices and Meeting Room equipment when required

• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Required profile with qualifications as below,

• Min. 3 years of deskside support experience (MNC support experience and VIP support experience preferred)

• Experience in using ServiceNow is preferred

• Good deskside support technical skills and basic infrastructure knowledge

• Good communication and coordination skills

• Fluent English in both writing and speaking

• Be polite, patient, helpful

• Have a good sense of service mindset

• Have a good capacity of adaptability

• Willing to work overtime when required

Manage the IT Support and staff to provide 1st level technical support;

Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.

Act as a further escalation point for unresolved or escalated cases.

Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles

Report to SD managers on any issue that could significantly impact the business

Take overall responsibility for incident management and request fulfilment (if any).

Ensure staff take ownership of user problems and be proactive when dealing with user issues.

Ensure all calls and emails are logged in the Service Desk logging system.

To have a minimum of 3-year end-user support experience, desktop or technical service desk.

To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

Familiar with Service Desk day to day Operation.

Job Responsibilities:

• Provide technical support for desktops, laptops, peripherals, and accessories.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Handle incident management, ensuring proper logging, tracking, and closure.
• Prepare reports and maintain documentation of issues, solutions, and processes.
• Support and manage Android mobile devices as required.
• Collaborate with end-users and stakeholders to deliver excellent customer service.

Must-Have Skills:

• Strong communication and interpersonal skills.
• Proficient in desktop systems and accessories troubleshooting.
• Experience in incident management, reporting, and documentation.
• Comfortable working with Android mobile devices.
• Basic knowledge of Mobile Device Management (MDM).

Good-to-Have Skills:

• Hands-on experience with MDM solutions (e.g., VMware AirWatch).

Job Description:

Provide ad-hoc IT maintenance support/Helpdesk, troubleshooting, monitoring, and resolving desktop PC and printer issues on customer site. Respond to tickets under SLA guidelines. Be the first point of contact for customer calls on IT-related problems. Involve in deployment of new hardware and/or software for multiple users and locations. Perform installation and troubleshooting of IT hardware & software in a large and fast-paced user environment. Standby Duties may be required. Open to working in customer premises. Ad-hoc duties that the reporting manager may assign.

Responsibilities:

• Required skill(s): Microsoft O/S (XP, Vista, Win7, 2000, 2003, 2008), Desktop/Workstation, Server support in end user environment.

• Understanding of Cisco Meraki.

• Possess good interpersonal, analytical, and problem-solving skills.

• Must be highly customer-focused and diligent towards customer-related service issues.

• Must be Self-motivated and committed.

• Able to work in a team, is meticulous, and have experience interacting with customers and vendors.

Position Requirements:

• Minimum of 3 years' experience in an IT support role.

• Experience working with a ticketing system.

• May troubleshoot unfamiliar products through vendor or online documentation.

• Proactive, independent, accurate, and have good problem resolution skills.

• Superior analytical and problem-solving abilities with keen attention to detail.

• Good verbal and written communication skills in English and Mandarin.

• Network experience is preferred.

• Immediate Available

Job Description & Requirements

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
• OEM - vendors for hardware replacement ( DELL / HP )
• Shop floor specific software basic trouble shooting.
• Manage vendor site visit for Hardware issues.
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile.
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Also handle VIP End Users.
• Asset Management
• L1 Network and Server troubleshooting skills

Job Description

• Perform Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirements

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills

Only shortlisted candidate(s) will be contacted.

Open to Local/Malaysian

Job Type: Contract

Contract length: 12 months

Pay: Up to $2,900.00 per month

Benefits:

• Professional development

Work Location: In person

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
  Any other ad-hoc tasks as assigned

Requirements:

• Minimum NITEC in any discipline
• Minimum 6 months to 1 year experince required
• Singapore Citizen only