1530 Customer Service jobs in Ang Mo Kio

We are seeking a highly skilled and organized professional to provide exceptional customer service to parents, students, and visitors through various communication channels (in-person, phone, email, text).

• This role involves providing timely and accurate responses to inquiries, resolving customer complaints in a professional and courteous manner, and escalating complex issues when necessary.

The ideal candidate will possess excellent verbal and written communication skills, be able to work effectively in a fast-paced environment, and demonstrate a commitment to delivering outstanding customer service.

Key Responsibilities:

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be expected to manage multiple calls simultaneously, respond to customer inquiries, and resolve issues in a timely and professional manner.

• Manage inbound and outbound calls, responding to customer inquiries and resolving issues promptly and professionally
• Provide accurate and timely information to customers, ensuring their needs are met and expectations exceeded
• Identify and escalate complex cases to senior colleagues, working collaboratively to resolve issues
• Conduct administrative tasks, such as data entry and record-keeping, to ensure accurate and up-to-date customer information

• A level or equivalent qualification in any field
• Minimum 1 year experience in a call centre environment, preferably in a customer-facing role

This is an excellent opportunity to develop your skills and knowledge in customer service, with opportunities for career advancement and professional growth.

You will work in a dynamic and supportive team environment, with access to training and development programs to help you succeed in your role.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application for this exciting opportunity.

As a Part-Time Customer Service Ambassador, you will be the face of our organisation, providing exceptional service to customers and parents. Your role will involve promoting programmes, responding to queries, and supporting customer satisfaction.

This is an excellent opportunity for individuals who enjoy connecting with people, working in a team environment, and contributing to a dynamic and supportive culture. If you have strong interpersonal skills, a positive attitude, and a willingness to learn and grow, we encourage you to apply.

• Sales & Leads Management

  • Confidently promote programmes to current and prospective customers.
  • Follow up with leads, arrange trial lessons, and support the enrolment process.
  • Respond to queries via phone, email, and walk-ins effectively and professionally.

• Customer Service

  • Provide prompt, friendly service by addressing enquiries, resolving issues, and escalating when needed.
  • Maintain a cheerful, professional attitude to create a welcoming experience.
  • Listen to feedback and share insights to improve service.
  • Stay updated on programmes and promotions to share accurate information.
  • Go the extra mile to ensure customer satisfaction.

• Administrative Support

  • Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
  • Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
  • Assist teachers and students where needed and contribute to smooth centre operations.

• Other Duties

  • Perform other duties associated with the role and assigned by the line manager.

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Weekends: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Commitment: At least 3 days in a week, including at least two weekend shifts.
• Work schedule will be arranged based on your availability and subject to mutual agreement with the employer.

Part-time staff may be assigned to any of our centres islandwide, in accordance with operational requirements. However, we will take your location preferences into consideration when finalising deployment.

• Minimum GCE 'O' Level qualification.
• At least 1 year of customer service experience (enrichment/education setting preferred).
• Strong English communication skills (spoken and written).
• Proficiency in MacBook and G-Suite tools (Docs, Sheets, Gmail, Drive).
• Strong interpersonal skills, initiative, and attention to detail.
• Sales experience is a plus.
• A team player with a positive attitude.
• Willingness to work at different centres when required.
• Students from ITE, Polytechnic, and University levels are welcome to apply.

• Competitive hourly pay that values your time and contribution.
• Build strong communication and customer service skills you can use anywhere in your career.
• Sharpen your ability to stay organised and composed in a lively, fast-paced setting.
• Pathway to full-time opportunities in the future (subject to availability).
• Work in a dynamic, supportive team culture that champions growth and excellence.
• Enjoy true work-life balance with our no-overtime and no take-home work policy for this role.

Are you a detail-oriented and customer-focused professional looking for a new challenge?

This role involves providing exceptional customer service to clients, resolving their queries and issues in a timely and professional manner. The ideal candidate will have excellent communication skills, be able to work independently, and have experience in a similar role.

• Manage incoming calls, emails, and inquiries from clients
• Resolve client complaints and provide suitable solutions
• Keep accurate records of client interactions
• Work closely with the team to ensure seamless service delivery

To be successful in this role, you will need:

• Diploma or degree in a relevant field
• Minimum 2 years' experience in a customer-facing role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

As a valued member of our team, you can expect:

• A competitive salary package
• Ongoing training and development opportunities
• A dynamic and supportive work environment

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.

As a customer service representative, you will be the face of our organization, providing top-notch support to our clients.

• This role requires exceptional communication skills and a passion for delivering quality service.

We are seeking a skilled and dedicated individual who is able to work effectively in a fast-paced environment.

The ideal candidate will possess excellent problem-solving abilities, a positive attitude, and a willingness to learn and grow with our organization.

Responsibilities:

• Handle customer inquiries in a timely and professional manner
• Fulfill case handling and ensure compliance with established standards
• Maintain confidentiality of client information

Requirements:

• Minimum educational qualifications: ITE or equivalent
• Previous experience in a call centre or customer service environment an advantage
• Pleasant voice, excellent communication and interpersonal skills
• Good analytical skills and ability to work with numbers
• Resourceful, proactive, and results-driven individual

Benefits:

• Competitive salary and benefits package
• Ongoing training and development opportunities
• A supportive and dynamic work environment

Additional Requirements:

• Proficiency in MS Office applications
• Ability to work on staggered shifts including weekends and public holidays

About this Role:

This role requires a customer-focused individual who is able to work effectively in a team environment. If you are passionate about delivering quality service and have a strong desire to succeed, we encourage you to apply for this exciting opportunity.

This role is responsible for providing exceptional customer service, ensuring that all customer inquiries are handled in a timely and efficient manner.

Key responsibilities include:

• Administrative tasks such as data entry, filing and record keeping;
• Processing enrolments and registrations in a prompt and organized way;
• Responding to customer inquiries via phone, email or in-person, providing solutions and support to resolve issues;
• Assisting with daily school operations, including administrative duties and ad-hoc tasks assigned by management;
• Working flexible hours, including evenings, weekends and public holidays, as required;

We appreciate your interest in this position and thank you for considering. Only shortlisted candidates will be contacted. All applications will be handled confidentially.

The Receptionist position is a fixed-term contract that spans six months.

Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.

• Answer incoming calls from customers in a professional and courteous manner.
• Fulfill customer service functions, including resolving complaints and providing product information.

• Bachelor's degree or equivalent experience in a related field.
• Excellent communication and interpersonal skills.
• Able to work independently with minimal supervision.

• Previous experience in a customer-facing role.
• Knowledge of Microsoft Office software.

We offer a dynamic and supportive work environment, with opportunities for growth and development.