975 Customer Service Representative jobs in Bedok

Life & Health Operations (LHO) is responsible for managing all aspects of life and health insurance policies, including policy issuance and management, claims settlement and customer service. LHO ensures that policyholders receive the necessary support throughout the policy lifecycle, from application to payout.

As a Customer Service Executive in LHO, you will answer customers' enquiries and attend to their appeals relating to both life and health insurance policies. You will make an effort to understand the issues that the customers are facing and do your best to resolve them. You will impress them with your excellent service and make every customer experience a delightful one.

You will:

• Attend to customers' enquiries relating to life and health insurances via phone and email including escalated enquiries via an integrated customer management system
• Follow up customers' complaints and appeals closely, giving them timely updates and prompt resolution
• Provide feedback proactively to make work processes more efficient or to enhance customer experience
• Collaborate and support team members in enquiry/complaint handling
• Prepare reports pertaining to statistics collection and productivity
• Work on projects and assignments that your supervisor assigns

To join us as a Customer Service Officer, you:

• have obtained a diploma or degree, relevant insurance certification will be an advantage;
• are proficient in Microsoft Office;
• have at least 1 year of customer service experience in the insurance or financial industry;
• are meticulous in your work and possess problem-solving skills with a customer-focused mindset;
• can remain patient and professional in all customer engagements;
• can multitask and prioritize daily workload;
• have strong interpersonal and communication skills (including writing); and
• enjoy helping customers and remain composed in the face of challenges.

5.5 days' week

Monday to Friday: 9am - 6pm

Saturday: 9am - 1pm

Responsibilities

• You will spend most of your time answering email enquiries from the public and members. Calls are usually handled by another department.
• When required, call our members to better understand their requests.
• When the need arises, help attend to online chat/social media requests.
• Support marketing efforts by making outbound calls.

Requirements

• Min. 1-2 years of prior customer service experience
• Experience from automotive sectors is a plus

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Description

As a Customer Service/ Admin you will

1. Answer customer enquiries and bookings via whats-app, social media messaging functions and phone call.
2. Allocate customer bookings to our operation team based on schedule.
3. Use softwares such as Quickbooks and Google Calendar.

Job Requirement

We are looking for responsible and communicative people who are able to:

1. Multi-task
2. Be familiar with the softwares listed above
3. Communicate well and politely to customers
4. Able to work independently

RecruitFirst is Hiring:

1x CSO (Livechat) - chatbots etc

1 x CSO (Digital Communication) - via Emails etc

1x CSO (Call centre) - over call 

1x CSO (Front line in office)

Location: Eunos 

Duration: 12 months contract 

Working Hours: Mon - Fri office hours

Salary: up to $3800 (depending on qualification & experience)  Job scope

• Ensure the enquiries and requests are responded within the
  
  expected turnaround time;
• Manage and resolve policyholders', distribution representatives' and business partners' issues
  
  related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

General Job scope, contact me for more

Requirement

• Min A levels
• No exp okay as long as willing to learn
• Customer service oriented, meticulous and hardworking

Interested candidate do kindly Contact Rudy at or click APPLY NOW

*only shortlisted candidate will be notified

Rudy Lee (R

RecruitFirst Pte Ltd (E.A.13C6342)

Responsibilities:

1.Prospect, develop, and manage corporate client accounts to expand B2B sales.

2.Conduct client meetings, presentations, and provide customized solutions.

3.Handle full sales cycle from lead generation to closing deals.

4.Maintain long-term client relationships to drive repeat business and referrals.

Requirements:

1.Diploma/Degree in Business, Marketing, or equivalent.

2.Prior B2B sales experience is preferred (CCTV, Door Access, Network industries advantageous).

3.Strong negotiation, presentation, and client management skills.

4.Self-driven, results-oriented, and able to perform under minimal supervision.

Responsibilities:

1.Prospect, develop, and manage corporate client accounts to expand B2B sales.

2.Conduct client meetings, presentations, and provide customized solutions.

3.Handle full sales cycle from lead generation to closing deals.

4.Maintain long-term client relationships to drive repeat business and referrals.

Requirements:

1.Diploma/Degree in Business, Marketing, or equivalent.

2.Prior B2B sales experience is preferred (CCTV, Door Access, Network industries advantageous).

3.Strong negotiation, presentation, and client management skills.

4.Self-driven, results-oriented, and able to perform under minimal supervision.

Responsibilities:

1.Prospect, develop, and manage corporate client accounts to expand B2B sales.

2.Conduct client meetings, presentations, and provide customized solutions.

3.Handle full sales cycle from lead generation to closing deals.

4.Maintain long-term client relationships to drive repeat business and referrals.

Requirements:

1.Diploma/Degree in Business, Marketing, or equivalent.

2.Prior B2B sales experience is preferred (CCTV, Door Access, Network industries advantageous).

3.Strong negotiation, presentation, and client management skills.

4.Self-driven, results-oriented, and able to perform under minimal supervision.

Responsibilities:

1.Prospect, develop, and manage corporate client accounts to expand B2B sales.

2.Conduct client meetings, presentations, and provide customized solutions.

3.Handle full sales cycle from lead generation to closing deals.

4.Maintain long-term client relationships to drive repeat business and referrals.

Requirements:

1.Diploma/Degree in Business, Marketing, or equivalent.

2.Prior B2B sales experience is preferred (CCTV, Door Access, Network industries advantageous).

3.Strong negotiation, presentation, and client management skills.

4.Self-driven, results-oriented, and able to perform under minimal supervision.

Responsibilities:

1.Prospect, develop, and manage corporate client accounts to expand B2B sales.

2.Conduct client meetings, presentations, and provide customized solutions.

3.Handle full sales cycle from lead generation to closing deals.

4.Maintain long-term client relationships to drive repeat business and referrals.

Requirements:

1.Diploma/Degree in Business, Marketing, or equivalent.

2.Prior B2B sales experience is preferred (CCTV, Door Access, Network industries advantageous).

3.Strong negotiation, presentation, and client management skills.

4.Self-driven, results-oriented, and able to perform under minimal supervision.