1830 Customer Inquiries jobs in Singapore

Mission:

In line with Safran Electrical and Power (SEP) vision, the Customer Support and Services department integrates Safran Ventilation and Safran Electrical and Power aftermarket directorates into one global team. Based on a common front office, this new organization is responsible for customer support and sales development aiming to increase the services / MRO sales and improve our service level and customer satisfaction.

Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Regional Head of Customer Support and Sales.

Responsibilities

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

Essential Functions:

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

o Responsible for customer satisfaction. Be the main point of contact between customers and Safran

Ventilation Systems/Safran Electrical & Power;

o Proposing dedicated recovery plan in the event of customer satisfaction below target objectives;

o Establishing a complete, comprehensive understanding of the customers, their organization and the key

individuals within it;

o Liaising with internal departments and team with the objective of timely resolving customer issues and

queries;

o Managing a structured, regular customer communication/visit schedule;

• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other adhoc duties as and when assigned by the Reporting Supervisor

Requirements

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

Operations & Customer Support Officer/ Admin (5 days/Flexi hrs/Queensway/utilities/ 3.5K)
Western Singapore | 830am-6pm (Mon-Fri) | Flexi, can start between 8-9am
Why Join:

• Join a leading power generator with a stable, growth-oriented career path and structured training - Open to 2-3 years of working experience
• Transparent progression, supportive culture, and comprehensive plant engineering exposure
• 1-2 interview rounds (Face to Face with supervisor, 1 round possible)
• A trainer will be assigned

Job Scope:

• Process the end-to-end customer onboarding process, ensuring smooth facilitation.
• Application processing (e.g., submission of documents to Singapore Power)
• Manual tracking and operational follow-ups
• Handling customer email queries
• Processing and fulfilling contracts
• Submitting documents and security deposits. Process forms (eg. GIRO)
• Reviewing and verifying service agreements

Requirements:

• O/N level or Diploma holder and experience in operations admin, tech savvy
• A good team player with analytical and problem-solving skills
• Flexible, decisive to deal with corperate clients
• Muti task and able to work at fast paced environment
• Attention to detail and accuracy in documentation.

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765

Customer Support Associate

About the Role

We're looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve-ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.

You'll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.

Key Responsibilities

Customer Engagement & Consultation

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

Feedback & Relationship Building

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

Enrolment & Lead Generation

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

Operational Support

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

Process Improvement

• Identify inefficiencies in customer touchpoints and suggest improvements to drive satisfaction and internal efficiency
• Contribute to developing SOPs and scalable service processes as the company grows

Requirement:

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)
• Able to work 4 weekdays and 1 weekend.

Details

• Onsite role based in Singapore
• 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend

Weekday: 12-9pm

Weekend: 9-6pm

Roles & Responsibilities

We are seeking a proactive customer support to support our sales department in achieving targets and delivering excellent service. The role involves assisting with customer inquiries, preparing quotations, processing orders, and maintaining accurate sales records. You will also help coordinate promotional activities, monitor inventory, and provide administrative support to the sales team.

Requirements:

Sales/marketing background preferred

Strong communication and organizational skills

Proficient in MS Office and basic sales software

Ability to work well in a fast-paced environment

Join us to grow your career in a dynamic sales environment

Tell employers what skills you have

Sales
Visual Merchandising
Housekeeping
Inventory
Retail Sales
Administration
Selling
MS Office
Physically Fit
Windows
Audits
Cashiering
Administrative Support
Customer Satisfaction
Customer Service
Pricing

Roles & Responsibilities

Operations & Customer Support Officer/ Admin (5 days/Flexi hrs/Queensway/utilities/ 3.5K)

Western Singapore | 830am–6pm (Mon–Fri) | Flexi, can start between 8-9am

Why Join:

• Join a leading power generator with a stable, growth-oriented career path and structured training — Open to 2-3 years of working experience
• Transparent progression, supportive culture, and comprehensive plant engineering exposure
• 1-2 interview rounds (Face to Face with supervisor, 1 round possible)
• A trainer will be assigned

Job Scope:

• Process the end-to-end customer onboarding process, ensuring smooth facilitation.
• Application processing (e.g., submission of documents to Singapore Power)
• Manual tracking and operational follow-ups
• Handling customer email queries
• Processing and fulfilling contracts
• Submitting documents and security deposits. Process forms (eg. GIRO)
• Reviewing and verifying service agreements

Requirements:

• O/N level or Diploma holder and experience in operations admin, tech savvy
• A good team player with analytical and problem-solving skills
• Flexible, decisive to deal with corperate clients
• Muti task and able to work at fast paced environment
• Attention to detail and accuracy in documentation.

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765

Tell employers what skills you have

Outlook
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Customer Support
Problem Solving
Invoicing
Administration
Soft Skills
Attention to Detail
Administrative Support
Team Player
Microsoft Word
Facilitation

Roles & Responsibilities

Customer Support Associate

About the Role

We're looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve—ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.

You'll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.

Key Responsibilities

Customer Engagement & Consultation

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

Feedback & Relationship Building

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

Enrolment & Lead Generation

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

Operational Support

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

Process Improvement

• Identify inefficiencies in customer touchpoints and suggest improvements to drive satisfaction and internal efficiency
• Contribute to developing SOPs and scalable service processes as the company grows

Requirement:

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)
• Able to work 4 weekdays and 1 weekend.

Details

• Onsite role based in Singapore
• 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend

Weekday: 12-9pm

Weekend: 9-6pm

Tell employers what skills you have

CRM
Lead Generation
consistent customer experience
Sales
Customer Experience Management
Operational Excellence
Customer Service Operations
Customer Experience
Process Improvement
Customer Support
Interpersonal Skills
Customer Engagement
Customer Experience Transformation
Customer Relationship Management
Customer Experience Consulting
Customer Experience Analysis
Customer Experience Design
customer experience events
Bridge
Customer Experience Innovation

Roles & Responsibilities

The purpose of a Customer Service Specialist is to enter customer orders accurately and efficiently into a company's order processing system. This role is responsible for verifying customers' information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. The Customer Service Specialist may also be responsible for responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed

Responsibilities

• Contact for Customer Inquiries, orders, complaints, RMA's and quotes.
• Enter customer orders into database accurately and promptly
• Verify order details for accuracy and completeness
• Provide order confirmations to customers
• Communicate with customers to resolve order discrepancies
• Maintain detailed and organized records of orders
• Collaborate with sales and warehouse teams to ensure order fulfillment
• Provide exceptional customer service
• Perform other administrative tasks as required

Qualifications

• Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
• Strong problem solving skills
• Proficiency in data entry and management
• Proficient in MS Office Suite, particularly MS Excel
• Aptitude for understanding a wide array of part numbers and manufacturing processes
• Excellent communication and customer service skills both written and verbal
• Strong attention to detail and accuracy
• Ability to multi-task in a fast-paced, deadline-driven environment
• High school diploma or equivalent

Tell employers what skills you have

Outlook
Microsoft Office
Microsoft Excel
Oracle
Strong Attention To Detail
Inventory
Manufacturing Processes
Order Processing
SAP
Communication Skills
Excel
Customer Satisfaction
Customer Service
Manufacturing

Position Description

Ata Glance

Legrand has an exciting opportunity for a Customer Support Specialist (CSS) to join the Starline Team in Tuas, Singapore . The Customer Support Specialist (CSS) responds to a wide variety of customer inquiries which may include requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature and more.

What Will You Do?

• Develop good customer relations, as well as providing support to Regional Sales Managers and assigned independent sales representatives.
• Work with internal departments, in a team-based environment, to ensure the customer’s needs are met.
• Order Entry – orders received via e-mail. Orders are entered using our ERP (Enterprise Resource Planning) system.
• Quote Preparation – Quotes are primarily developed by the independent sales representatives; however, there are situations where the quoting is done by the Customer Support Specialist or where the Customer Support Specialist is consulted for assistance. Quotes are entered using our ERP system.
• Resolving customer service issues including, but not limited to tracking orders; confirming ship dates with the customer and/or representatives; issuing returns; working with production to ensure orders are shipped on time; informing customers of any order delays.
• With assistance from a Sr. Customer Support Specialist, provides technical assistance regarding products, creates material lists from specification drawings, recommends changes to bills of materials, and completes owner’s manuals and customer submittals.

Qualifications

Education:

• Bachelor’s degree or one to three years of experience in a customer service, inside sales or other service-related role and a high school diploma required.
• Experience with Microsoft Office Suite required.
• Proven ability to learn and apply the knowledge gained.
• Prior experience using an ERP system a plus.

Skills/Knowledge/Abilities:

• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Attention to detail.
• Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures.
• Active listening skills – giving full attention to what other people are saying, taking time to understand the points being made and asking clarifying questions as appropriate.
• Time management skills – ability to meet deadlines and manage one’s own time.
• Service orientation – actively looking for ways to help others.
• Critical thinking skills – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain interpersonal relationships – developing constructive and cooperative working relationships with others and maintaining them over time.
• Ability to learn and understand the technical aspect of manufactured products.

Working Conditions / Physical Requirements

• Work performed in office setting.
• Ability to sit for prolonged periods of time.

Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary.

Company Info

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable.

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future.

Equal Opportunity Employer

#J-18808-Ljbffr

**Who We Are**
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of?science and engineering to make possible?the next generations of technology, join us to Make Possible® a Better Future.
**What We Offer**
Location:
Singapore,SGP
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers?We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
**Key Responsibilities**
Performs standard Tier I procedures including wafer measurement.
Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
Disassembles, cleans and rebuilds kits as part of kit management quality.
Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
Able to diagnose and resolve basic technical problems.
Strives to perform BKM's. Uses knowledge management systems. Follows all IP guidelines.
Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
Complies with all safety procedures and consistently demonstrates safety as a value.
**Other Requirements** : This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
**Functional Knowledge**
+ Has developed analytical skills and application of scientific methods to perform a variety of activities
**Business Expertise**
+ Has good understanding of how the team integrates with others
**Leadership**
+ Has no supervisory responsibilities
**Problem Solving**
+ Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods
**?**
**Impact**
+ Impacts the quality of own work
**Interpersonal Skills**
+ Uses communication skills to exchange of information
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Not Specified
**Relocation Eligible:**
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.