1107 Customer Inquiries jobs in Singapore

Join Writers Studio as a Customer Success and Sales Officer We are looking for a proactive and enthusiastic individual to join our team.

Job Description

• Provide customer service to new, existing and potential clients.

• Optimising sales by working with director to maximise the slots to sell. Ensuring that all sales products are made aware to customers to increase sales opportunities, this may include cross-selling between products.

• Attend training on sales mechanics and integrating them into daily sales approaches.

• Attend to enrolment enquiries for pre-sales.

• Conduct induction calls to new customers. After the first lesson or trial lessons, do follow up calls.

• Usher and induct newly enrolled students, providing them with enrolment package, briefing, arranging teachers to call customers for feedback after first lesson.

• Arrange PTMs on a regular basis and keep record of PTM feedback.

• Arrange events for parents with other officers to facilitate sales and renewals.

• Attend to negative and positive feedback from customers, and work with the director to retain and address withdrawal cases.

• Attend sales meetings as and when they are scheduled, and weekly marketing meetings.

• Assist with Library duties include loans and returns only.

• Manage the cleanliness of the Student Activity Zones, Consultation Room, Shoe deposit area based on company policies.

• Maintain the policies of the Student Activity Zone and library to ensure students not do damage to property and oversee their safety.

• Provide persuasive information to walk-in customers enquiring for our products and services and converting them to sales.

• Establish good rapport with customers or potential customers through issuance of student incentives or any souvenirs where necessary such as children's day, freebies, lucky dip or spin wheel campaigns and the like. For VIP customers, issuance of VIP souvenirs and the like.

• Assist with the conducting of fringe activities in collaboration with teachers in charge of Student Activity Zone.

• Attend to customers who request for replacement lessons and routing admin work pertaining to this area to Operations Team.

• Replenish sales brochures for customers and newsletters for students.

• Your job duties and responsibilities will be further explained in the course of your work.

We are looking to hire Customer Service Support Executives to take ownership of our post-purchase customer engagement process, specifically the 48-hour follow-up call. This initiative aims to enhance customer experience, improve Net Promoter Score (NPS).

Responsibilities:

• Conduct post-purchase follow-up calls daily as part of the 48-hour customer feedback process.
• Ensure adherence to the standardised calling script and protocols.
• Drive improvements in response rates and NPS performance through consistent and high-quality outreach.
• Accurately log customer feedback and escalate issues when necessary.
• Collaborate with internal teams to align on feedback trends and improvement areas.

Requirements:

• Strong verbal communication skills in English.
• Prior customer service or call center experience is a plus.
• Comfortable with high call volumes and performance metrics.
• Customer-focused with attention to detail and reliability.

Job Details

• Respond to client inquiries via calls, emails or chat platforms
• Assist clients with onboarding and provide ongoing support
• Maintain accurate client records and update internal systems
• Collaborate with teams to ensure timely service delivery
• Help collect client feedback and report insights

Requirements

• Local Polytechnic Diploma/Degree qualification
• Experience in customer service, client support or related roles is a plus
• Friendly, approachable and professional attitude
• Detail-oriented, organised and able to follow up consistently

Only short-listed candidates will be contacted.

Job Responsibilities:

• Be the Bridge Between Customers and Executives: Respond to phone and email inquiries with clear and accurate information, facilitating communication between customers and executives.
• Customer Service Hero: Resolve customer inquiries and disputes efficiently, escalating complex issues promptly when necessary.
• Record Keeper: Maintain accurate and organized records of customer interactions within the company's operating system.
• Supports Daily Operations: Perform a variety of administrative and clerical duties, providing ad-hoc support around the office as needed.
• Organized and Detail-Oriented: Ensure all documentation is meticulously maintained within the company's operating system.
• Team Player with a Can-Do Attitude: Be a positive and proactive team member, willing to take on additional administrative tasks as assigned.

Requirements:

• NITEC or Equivalent: Possess a NITEC qualification or equivalent experience.
• Bilingual Communication: Have a strong command of written and oral communication in English and Chinese to effectively liaise with English and Mandarin speaking associates.
• Communication Champion: Demonstrate excellent communication skills and feel comfortable confidently handling phone calls.
• Tech-Savvy Assistant: Be proficient in using MS Word and Excel for daily tasks.
• Fresh Graduates welcome

Location of Work:

202 Kallang Bahru #08-08

Singapore

What We Offer:

• Competitive salary based on experience.
• Health and wellness benefits.
• Opportunities for career development and growth within the company.

Job Description:

• Support service parts inventory management
• Process orders from parts distributors
• Update and maintain spare parts pricing
• Process returned defective parts and main units

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R

Recruit Express Pte Ltd (EA No. 99C4599)

Customer Support Coordinator ( 12 Months Full-Time Contract)

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Customer Support Coordinator in Singapore. This is a temporary opportunity (12 months) to cover the absence due to the long-term maternity leave, and its location is Pandan Crescent, Singapore.

About the position

As a Customer Support Coordinator, you will:

• Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request
• Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
• Provide service quotation to Customers based upon the job requirements.
• Prepare Field Support Engineers(T4) and Service Partner for the job.
• Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.
• Verify completion of service support delivered.
• Invoice Customers as per initial quotation and based on service outcome
• Maintain competent understanding of actual and new company's products, their functions, and alternatives.
• Review the Quality Management System requirements and ensure operations complies.
• Perform weekly on-call duties.

To be successful in this role, we expect you to have/be:

• Commercial vocational diploma with corresponding professional experience.
  
  (The position is suitable for a recently graduated candidate or a person with one- or two-years' experience)
• Able to work independently.
• Effective time management skills.
• Continuous Improvement Mindset.
• Fluent in English & Chinese, Written and Spoken. This role involves liaising with clients and local agents in both languages.

Why you and us?

You are valued – as your true self. At Wärtsilä YOU matter.

We value diversity and are committed in supporting inclusive work community. Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps:

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you'll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim

Talent Acquisition Partner

Email:

Last application date: 02/10/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

MAJOR DUTIES AND RESPONSIBILITIES

• Handling of incoming and outgoing calls
• Attend to patients' enquiries and provide any clarifications
• Provide relevant service information to callers
• Assist with appointment booking from Hospital, SAF and CHAS GP
• Performs other duties as assigned by the Asst / Clinic Operations Executive

Job Requirement

• GCE 'N/O' Levels
• At least 1 year of call centre working enviornment

About the Role

We are looking for a proactive and detail-oriented Customer Support Intern to join our Singapore team. This internship provides an excellent opportunity to gain hands-on experience in customer service operations, order management, and administrative coordination in a collaborative and fast-paced environment.

Key Responsibilities

• Assist in the accurate and timely entry of sales orders into the system
• Liaise with the Sales team to ensure order details are complete and correct
• Maintain a systematic filing system for sales orders and customer-related documentation
• Provide support in responding to customer inquiries via Zendesk, ensuring timely and accurate communication
• Provide administrative support for department projects and process improvements
• Help manage demo stock inventory and ensure accurate tracking
• Support year-end audit by collating and organising required documentation
• Contribute to other administrative and support tasks as assigned

Requirements

• Currently pursuing a diploma or degree in Supply Chain, Logistics, Business , or a related field
• Proficient in Microsoft Office , especially Excel
• Detail-oriented, organised, and able to manage multiple tasks
• Strong communication and interpersonal skills

What You'll Gain

• Practical experience in customer service and sales operations
• Insight into back-end processes supporting customer satisfaction and retention
• Exposure to cross-functional collaboration with Sales, Logistics, and Finance
• Mentorship from experienced professionals in a global brand environment

Contract Period : 1 September December 2025

About the Role

We are seeking a proactive and detail-oriented Customer Support Assistant to join our Singapore team on a contract basis. This role offers valuable hands-on experience in customer service operations, order management, and administrative coordination within a collaborative and fast-paced environment.

Key Responsibilities

• Accurately and promptly enter sales orders into the system
• Liaise with the Sales team to verify and complete order details
• Maintain a systematic filing system for sales orders and customer-related documentation
• Provide timely and accurate responses to customer inquiries via Zendesk
• Offer administrative support for department projects and process improvements
• Help manage demo stock inventory with proper tracking and reconciliation
• Support the year-end audit by collating and organising the required documentation
• Contribute to other administrative and operational tasks as assigned

Requirements

• Diploma or degree in Supply Chain, Logistics, Business, or a related field (preferred, but not strictly required)
• Proficient in Microsoft Office, especially Excel
• Detail-oriented, organised, and able to manage multiple tasks effectively
• Strong communication and interpersonal skills