2444 Client Management jobs in Bedok

Location: Central, Singapore

Job Type: Full-Time

We are looking for a dedicated Client Management Executive with a strong passion for client relations.

In this role, you will be responsible for maintaining and growing relationships with key clients, ensuring their needs are met and driving sales for business growth.

Responsibilities:

• Build and maintain strong, long-lasting relationships with existing clients to ensure customer satisfaction.
• Act as the main point of contact for clients, addressing inquiries and providing support as needed.
• Collaborate with the sales team to prepare and deliver customised sales presentations and proposals.
• Negotiate and close deals, ensuring favourable terms for both the client and the company.
• Maintain accurate client records and account details in the company's system.

Qualifications:

• Local Diploma or Degree in Business, Marketing, Communications or related field.
• Fresh graduates or no experience are welcome to apply. As there will be training provided.

Skills:

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent negotiation and problem-solving skills.
• Self-motivated and goal oriented.
• Basic Knowledge in Microsoft Office Suites (Word, Excel, PowerPoint) is a plus.
• Ability to work collaboratively in a team environment.

Benefits:

• Competitive salary with performance-based commission/bonus structure.
• Paid leaves and public holidays.
• Flexible work hours and remote work options (if applicable).
• Professional development opportunities and training programs.
• Access to exclusive company events and team-building activities.
• Career progression opportunities within a growing and supportive company.

Join Us

• Be part of a fast-growing company that values client relationships and employee growth.
• Enjoy a dynamic work environment where your contributions directly impact the success of the business.
• Collaborate with a passionate team and take on new challenges that will help advance your career.
• Receive comprehensive benefits and be part of a company culture that values work-life balance and well-being.

Job Types: Full-time, Fresh graduate

Pay: $4, $6,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Parental leave
• Professional development

Work Location: In person

Be empowered to spearhead change. Spot an area you are keen on improving? Go htmlFor it Have an innovative solution you want to try out? Tell us more about it At iHub, we value creativity and readily invest in our team's ideas.

Drive your career vertically in one field, horizontally into a different department, or branch out into a completely new unit (Yup That has happened before). As strong believers in continuous growth, we support and reward personal improvement. Speaking of growth, we also regularly sponsor our staff to take courses and build up their skillsets. Join us and go from stale to scale in your career journey today.

Logistics is an essential industry that plays a major role in the success of other businesses. Here, you'll get to work with a myriad of brands from various industries so you're never really limited to just one field. Our clients range from cult beauty brands to multinational technology companies, all of which you might just get to work closely with Logistics is here to stay so there's never a boring day.

We hate mundane work just as much as you do. Instead, we like to keep things interesting and leave the boring stuff htmlFor the robots to work on. Tinkering with Artificial Intelligence on one day and testing out a robot on the next, there is always something new brewing in the office.

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Client Management Executive

Job Scope:

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Job Requirements:

• A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Ability to maintain composure and professionalism when dealing with stressed or upset customers.
• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
• Previous experience in Customer Support roles are highly preferred.
• Exceptional multitasking and time management abilities.
• A distinctive personality and a great sense of humor will be highly valued.
• Fresh graduates are encouraged to apply

5 days work week, Mon to Fri, 8.30am to 5.30pm

Roles: To work closely with team to give periodic review and evaluation of present accounts.

Responsibilities:

• Coordination of client's business requirement to ensure good service level are delivered to clients.
• Attend client's enquiries and requirement on order information/status, quotation, shipping, etc
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work with cross-functional teams to ensure clients' operational requirements are met
• Initiate continuous processes improvement.
• Provide business reports to Management and client on a weekly/monthly basis.
• Participate in Demand planning with the client when require

Requirements:

• Diploma in any discipline with 2 years in order management or customer service.
• Experience in supply chain, logistics and manufacturing preferred.
  Able to liaise with regions timing different Eg Europe/America when neccessary

Interested applicants, send in your updated resume by clicking "Apply Now".

Lin Weikang

EA Personnel No: R

EA License No: 23C1894

We are looking for highly motivated individuals to fill a key role in our team.

As a Management Trainee, you will work closely with senior team members and leaders to develop your skills and knowledge of client needs.

You will receive comprehensive training and support to help you grow professionally.

Main Responsibilities:

• Client Relationship Management: Assist in managing and nurturing client relationships to ensure satisfaction and retention.
• Client Inquiries and Solutions: Handle client inquiries, provide recommendations based on financial needs, and address concerns professionally.
• Market Research and Analysis: Conduct market research and analyze client needs to provide insights.
• Training and Development: Participate in training sessions to develop skills in client management and service excellence.
• Account Management: Maintain excellent management of clients' accounts.
• Portfolio Optimization: Optimize portfolios for the best possible ROI.

Benefits of this Role:

• Career Growth Opportunities: This role offers the chance to learn and grow with our organization.
• Professional Development: You will receive comprehensive training and support to help you achieve your career goals.
• Collaborative Team Environment: Work with a talented team of professionals who share your passion for delivering exceptional client service.

• Singapore

Bevorzugt

The Role

• Responsible for the design and implementation of effective employee benefits programmes and the subsequent day-to-day management of all client service activities.
• Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
• Responsible for actively cross selling existing clients.
• Responsible for client retention.
• Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.

Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:

• Account Management
• Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated group.
• Maximizing account profitability for each client by:
  • achieving optimum remuneration consistent with competitive premium level as compared with services provided.
  • managing credit control
  • monitoring workload
• Developing the "total service programme" for each client by promoting the full range of WTW solutions & offerings where a need exists.
• Enhancing/building client relationships and getting to know clients including decision makers.
• Collaborate with internal teams including shared services team (Global Delivery Centre in Manila) on necessary client deliverables.
• Preparation of communication materials and conducting employee communication sessions to share / explain coverage & claims processes / procedures to employees, when required.
• Facility Clients (Direct Servicing Model): Handles & responds to clients' escalation matters
• Account Administration
• Ensuring that the following are current for each client:
  • Client Data File(s)
  • Client Service Status Record (BOR)
  • Minutes of Clients Meetings
  • Communications in accordance with Group Standards
• Governance, Compliance & Control
• Act with integrity in carrying out duties & responsibilities
• Act with due care & diligence
• Ensure observation of proper standards of market conduct
• Ensure data quality & accuracy for client deliverables
• General
• Enhancing Company's profile amongst clients
• Ensuring compliance with the requirements of Company's Quality Standards
• Ensuring no Errors & Omissions claim arises out of clients.
• Building carrier relationship
• Monitor/control workflow priorities in the team to ensure goals/target are achieved
• Assist/undertake any other duties as may be required.

The Requirements

• Minimum of 2-3 years' experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Have knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English language
• Competencies:
• Client Focus
• Influence and Selling
• Results Focus
• Collaboration
• Thought Leadership and Innovation

Equal Opportunity Employer

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today

Bank of Singapore opens doors to new opportunities.

Reporting to the Lead, Client Management Frameworks (CMF), your key focus would be to shape and implement the organisation's front office client/ RM management strategies which includes driving complex change initiatives. This role involves working closely with senior leadership and BAU functional partners to influence front office behaviours in a spectrum of front office processes to achieve desired results.

CMF exists to bring structure and clarity to the organization amidst operational complexity and risks, enabling BOS to reach the next level of Singapore-like efficiency. We work closely with key stakeholders to shape Front Office topics end-to-end to achieve the bank's strategies and goals.

Key Accountabilities:

• Develop and Drive Change Strategy: Lead the ideation, design and execution of business change initiatives for the front office across business models, processes, governance, and controls.
• Transformation Support: Assist in the planning and execution of strategic change programs, ensuring alignment with organisational objectives and delivery of measurable outcomes.
• Team Collaboration: Work collaboratively in agile project teams, contributing fresh perspectives and challenging assumptions and norms.
• Stakeholder Management: Build strong relationships with senior stakeholders and business teams to ensure buy-in and smooth adoption of changes.
• Governance and Compliance: Contribute to the enhancement of governance frameworks and compliance efforts. Assist in implementing control mechanisms to support operational integrity.
• Performance Monitoring: Define success metrics, track progress and report on effectiveness of change initiatives to management.

Main Duties:

A. Business Management Change Strategy and Execution

• Develop and implement frameworks to achieve BOS's strategy and goals, ensuring that front office teams adopt them effectively.
• Provide business management coverage for the front office by ensuring alignment with frameworks setup by CMF.

B. Transformational Leadership

• Break down complex problems into structured workstreams, closely tracking workstream progress, timelines and deliverables.
• Engage and inspire working group members to complete project deliverables successfully and on time.

C. Stakeholder engagement

• Build strong relationships with senior executives, front office and business units to drive alignment and commitment

D. Communication and training

• Design and implement change management plans to ensure adoption readiness and buy-in across all levels of the organisation
• Oversee and deliver the development of training programs as required to ensure employees are equipped to navigate changes effectively

E. Governance and compliance

• Strengthen governance structures to support strategic initiatives and ensure compliance with regulatory requirements, if any
• Implement robust control mechanisms to monitor progress and ensure accountability

F. Performance Monitoring

• Define and track key performance indicators to measure the effectiveness of change initiatives
• Provide regular updates to management and key stakeholders on progress

Work Experience

The ideal candidate:

• 8 years of experience in Strategy Planning, Change Management and/or prior experience in Financial Institution, Management Consulting position.
• Relevant experience in or understanding private banking, preferably in the front office.
• Excellent relationship building and stakeholder management skills.
• Demonstrated experience in supporting complex projects or change initiatives, with exposure to cross-functional collaboration and stakeholder engagement.
• Detail oriented with strong data analysis and problem-solving skills. Proficient at analyzing and drawing conclusions from structured and unstructured datasets.
• Strong communication and presentation skills. Proficient in Excel and PowerPoint
• Ability to work independently while collaborating in a team-oriented environment.
• Solution driven, outcome focused and embraces challenges in evolving and uncertain environments.

Education Requirements

• Bachelor's degree from a reputable university.

Operations

The Role

• Responsible for the design and implementation of effective employee benefits programmes and the subsequent day-to-day management of all client service activities.
• Responsible for profitability of clients within your portfolio.  Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
• Responsible for actively cross selling existing clients.
• Responsible for client retention.
• Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.

Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:

• Account Management
• Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated group.
• Maximizing account profitability for each client by:
  • achieving optimum remuneration consistent with competitive premium level as compared with services provided.
  • managing credit control
  • monitoring workload
• Developing the "total service programme" for each client by promoting the full range of WTW solutions & offerings where a need exists.
• Enhancing/building client relationships and getting to know clients including decision makers.
• Collaborate with internal teams including shared services team (Global Delivery Centre in Manila) on necessary client deliverables.
• Preparation of communication materials and conducting employee communication sessions to share / explain coverage & claims processes / procedures to employees, when required.
• Facility Clients (Direct Servicing Model): Handles & responds to clients' escalation matters
• Account Administration
• Ensuring that the following are current for each client:
  • Client Data File(s)
  • Client Service Status Record (BOR)
  • Minutes of Clients Meetings
  • Communications in accordance with Group Standards
• Governance, Compliance & Control
• Act with integrity in carrying out duties & responsibilities
• Act with due care & diligence
• Ensure observation of proper standards of market conduct
• Ensure data quality & accuracy for client deliverables
• General
• Enhancing Company's profile amongst clients
• Ensuring compliance with the requirements of Company's Quality Standards
• Ensuring no Errors & Omissions claim arises out of clients.
• Building carrier relationship
• Monitor/control workflow priorities in the team to ensure goals/target are achieved
• Assist/undertake any other duties as may be required.

The Requirements

• Minimum of 2-3 years' experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Have knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English language
• Competencies:
• Client Focus
• Influence and Selling
• Results Focus
• Collaboration
• Thought Leadership and Innovation

Equal Opportunity Employer

Location: Walking distance from Jurong East MRT

Salary: $2,800 - $3,500 + Variable bonus

Working Time : 5 Days Monday - Friday | 9am - 6pm

• Reporting to the Director. You will be supporting the company in sales administrative; coordination matters and working closely with the sales team.

Job Description

• In charge for assigned project for specify clients in certain country to deal with telecommunication solutions & services of the company.
• Maintain and update customer databases and sales records.
• Providing administrative and operational assistance to the sales team
• Managing customer inquiries and accounts, preparing sales collateral and proposals, processing orders, and coordinating with internal departments to ensure smooth service delivery

WhatsApp: (Shermaine)

Siah Sze Ming Reg No: R

The Supreme HR Advisory Pte Ltd EA No: 14C7279