3,004 Banking Services jobs in Singapore

Inbound call handling is a key aspect of our banking services, involving campaigns, product enquiries and help desk enquiries.

We require customer service representatives to fulfillment follow through on case handling and with customers;

Ensure compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of bank and customers' information.

• Degree or Diploma in any discipline.
• Fresh graduates are encouraged to apply.
• Possess a positive mindset with a can-do attitude and passion to deliver quality customer service.
• Pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Good command of written and spoken English.
• Good analytical skills; passion for working and good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

We are seeking a highly motivated and skilled Customer Service Representative to join our team. This role will involve handling customer inquiries, troubleshooting issues, and providing product or service information.

Responsibilities:

• Handle customer enquiries regarding full suite of products, including personal and corporate accounts, loans, deposits, and cards.
• Troubleshoot issues and address customer concerns promptly.
• Provide product or service information when necessary.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Knowledge of banking products and services.

Benefits:

• Opportunity to develop customer service skills.
• Chance to build strong relationships with customers.

About the Role:

This is an excellent opportunity for you to develop your customer service skills and build strong relationships with our customers.

We are seeking an experienced Operations Professional to join our team. The ideal candidate will have a strong understanding of banking operations and be able to work in a fast-paced environment.

Key Responsibilities:

• Assist in the development and implementation of new products and processes.
• Manage bulk remittance transactions from corporate arrangements.
• Perform data analysis and generate reports on a periodic basis.
• Handle pricing and product related approvals, deviations and issues arising from product processes.
• Responsible for maintaining product or product related registers/files to ensure proper safekeeping of information and documentation.
• Scrutinize to ensure up-to-date information that is available on intranet and internet.
• Compile Competitive Analysis of Deposit & Loan Interest Rates (weekly).
• Compilation of all the reports pertaining to retail banking / any other work allocated by Head Retail.
• Maintain a record of all the Retail Policy renewal dates (maintained in Intranet).
• Preparing and Submitting Retail Review report to IBG.
• Maintaining and sharing of data for reporting purposes.

Requirements:

• Diploma or Bachelor's Degree in Business, Finance, Banking, or related fields.
• 1 to 3 years in roles related to Financial advisory product management, training, or sales support within the financial services industry.
• Strong understanding of financial compliance and regulatory requirements in Singapore.
• Working knowledge of Microsoft Office applications.
• Self-motivated, goal orientated and able to work in a fast-paced environment.
• Capable of managing multiple tasks and meeting deadlines in a dynamic environment.
• Meticulous, methodical and detail oriented.

Benefits:

• Opportunity to work in a dynamic and fast-paced environment.
• Chance to develop skills and expertise in banking operations.
• Collaborative team environment.

• Responsible in assisting AVP Product & Training in product development, launches, marketing communications, distribution, processes and systems set up
• Keep track on product life cycles and ensure that reviews and extension are completed on a timely basis
• Assist AVP Product Manager to complete market research for New Products implementation and/or Existing Products viability review
• Annual Review on bank product library, IBG Asset and Liabilities Review, Panel of lawyers and Mortgage Brokers to be conducted and submitted for approval
• Handle the Bancassurance and Unit Trust Submission to product partners within time line and validate documentation to be within the banks' guidelines of Sales and Advisory.
• Responsible and follow up on customer's product enquiries received via the bank's communication channels
• Set and review service standards delivery by other support units to ensure high and efficient delivery of the service standards
• Work collaboratively with others, particularly the distribution channels, to achieve shared business goals and contribute towards building a collegial teamwork
• Co-ordinate RM training and skill enhancement requirements with the respective department or product partners to meet the annual CPD requirements
• Undertake other responsibilities or additional tasks as required from time to time to raise the standard of how we conduct retail business
• Recording Minutes of Sales Meetings
• Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence
• Any other role assigned by AVP Products/Head Retail

• End to End Management of the Bulk Remittance Transactions from the corporate arrangements in place
• A clear understanding of the process from receiving the required documents from the corporate, to preparation of the file after validating the values with the pdf attachments
• Sending the Transaction receipts to the corporate in the agreed format once RPC team has successfully processed the transactions

• Monthly consolidation of reports required for RM Commission
• Perform data analysis for generating reports on periodic basis. Provide strong reporting and analytical information
• Be a focal point between branches and corporate office for approval, data and information request
• Handle Pricing and Product related approvals, deviations and issues arising from the product processes, involving coordination with credit, loan operations compliance, branches and other stakeholders
• Responsible to maintain product or product related registers/files to ensure proper safekeeping of information and documentation
• Scrutinize to ensure up-to-date information that is available on intranet and internet
• Compile Competitive Analysis of Deposit & Loan Interest Rates (weekly)
• Compilation of all the reports pertaining to retail banking / any other work allocated by Head Retail
• Maintain a record of all the Retail Policy renewal dates (maintained in Intranet)
• Preparing and Submitting Retail Review report to IBG
• Maintaining and sharing of data for reporting purposes

• The employee should ensure adherence to the Code of conduct and the Code of ethics stipulated by the Bank

• Diploma or Bachelor's Degree in Business, Finance, Banking, or related fields.
• 1 to 3 years in roles related to Financial advisory product management, training, or sales support within the financial services industry (MUST)
• Strong understanding of financial compliance and regulatory requirements in Singapore
• Working knowledge of Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc)
• Self-motivated, goal orientated and able to work in a fast-paced environment
• Capable of managing multiple tasks and meeting deadlines in a dynamic environment.
• Meticulous, methodical and detail oriented

RESPONSIBILITIES

Products & Training

• Responsible in assisting AVP Product & Training in product development, launches, marketing communications, distribution, processes and systems set up
• Keep track on product life cycles and ensure that reviews and extension are completed on a timely basis
• Assist AVP Product Manager to complete market research for New Products implementation and/or Existing Products viability review
• Annual Review on bank product library, IBG Asset and Liabilities Review, Panel of lawyers and Mortgage Brokers to be conducted and submitted for approval
• Handle the Bancassurance and Unit Trust Submission to product partners within time line and validate documentation to be within the banks’ guidelines of Sales and Advisory.
• Responsible and follow up on customer's product enquiries received via the bank's communication channels
• Set and review service standards delivery by other support units to ensure high and efficient delivery of the service standards
• Work collaboratively with others, particularly the distribution channels, to achieve shared business goals and contribute towards building a collegial teamwork
• Co-ordinate RM training and skill enhancement requirements with the respective department or product partners to meet the annual CPD requirements
• Undertake other responsibilities or additional tasks as required from time to time to raise the standard of how we conduct retail business
• Recording Minutes of Sales Meetings
• Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence
• Any other role assigned by AVP Products/Head Retail

Bulk Remittance Processing

• End to End Management of the Bulk Remittance Transactions from the corporate arrangements in place
• A clear understanding of the process from receiving the required documents from the corporate, to preparation of the file after validating the values with the pdf attachments
• Sending the Transaction receipts to the corporate in the agreed format once RPC team has successfully processed the transactions

Administrative

• Monthly consolidation of reports required for RM Commission
• Perform data analysis for generating reports on periodic basis. Provide strong reporting and analytical information
• Be a focal point between branches and corporate office for approval, data and information request
• Handle Pricing and Product related approvals, deviations and issues arising from the product processes, involving coordination with credit, loan operations compliance, branches and other stakeholders
• Responsible to maintain product or product related registers/files to ensure proper safekeeping of information and documentation
• Scrutinize to ensure up-to-date information that is available on intranet and internet
• Compile Competitive Analysis of Deposit & Loan Interest Rates (weekly)
• Compilation of all the reports pertaining to retail banking / any other work allocated by Head Retail
• Maintain a record of all the Retail Policy renewal dates (maintained in Intranet)
• Preparing and Submitting Retail Review report to IBG
• Maintaining and sharing of data for reporting purposes

Code of Conduct and Code of Ethics

• The employee should ensure adherence to the Code of conduct and the Code of ethics stipulated by the Bank

REQUIREMENTS

• Diploma or Bachelor's Degree in Business, Finance, Banking, or related fields.
• 1 to 3 years in roles related to Financial advisory product management, training, or sales support within the financial services industry (MUST)
• Strong understanding of financial compliance and regulatory requirements in Singapore
• Working knowledge of Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc)
• Self-motivated, goal orientated and able to work in a fast-paced environment
• Capable of managing multiple tasks and meeting deadlines in a dynamic environment.
• Meticulous, methodical and detail oriented

Job Summary

We are looking for a seasoned technology and people leader to head a team responsible for delivering end-to-end solutions in cash management and reporting systems within a corporate banking environment.

Mandatory Skill-set

• Minimum 12 years of IT experience, with at least 4 years managing delivery of enterprise-scale projects;
• Minimum 3 years of team leadership and people management experience;
• Must have experience in Cash Management and Reporting Systems;
• Must have experience with payment systems, formats, and channels such as ISO20022, SEPA, SWIFT, TT, RTGS, LVP;
• Must have experience with cloud platforms (AWS, GCP, Azure), Spring Boot, Docker, Kubernetes;
• Experience with big data tools such as Kafka, Spark, Flink, HDFS, HBase;
• Experience with Agile methodologies and DevSecOps practices;
• Proficient in stakeholder management, project governance, and coaching teams.

Desired Skill-set

• Strong understanding of SWIFT MT/MX formats (MT940, CAMT 52/53/54, PACS 02, etc.);
• Experience in Payments Hub, Clearing and Settlement processes;
• Exposure to Infrastructure-as-Code, CI/CD pipelines, observability tools;
• Experience in cross-functional team collaboration and chapter-based delivery models and ability to innovate and drive technical transformation initiatives.

Responsibilities

• Lead and manage a team of around 10 engineers and domain experts;
• Oversee project delivery across design, development, testing, deployment, and support;
• Align team activities with business priorities, regulatory standards, and global strategies;;
• Drive adoption of modern software engineering practices including DevSecOps, automation, and agile delivery;
• Monitor and improve delivery quality, customer satisfaction, and operational efficiency;
• Manage team capacity, hiring, coaching, performance reviews, and career progression;
• Ensure alignment with infrastructure, integration, and enterprise architecture teams;
• Promote continuous improvement in project delivery, support, and cost efficiency;
• Coordinate L3 support and collaborate with global support teams on technical escalations;
• Represent the team in governance forums and contribute to enterprise-wide initiatives.

Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

We are looking for a seasoned technology and people leader to head a team responsible for delivering end-to-end solutions in cash management and reporting systems within a corporate banking environment.

Mandatory Skill-set

• Minimum 12 years of IT experience, with at least 4 years managing delivery of enterprise-scale projects;
• Minimum 3 years of team leadership and people management experience;
• Must have experience in Cash Management and Reporting Systems;
• Must have experience with payment systems, formats, and channels such as ISO20022, SEPA, SWIFT, TT, RTGS, LVP;
• Must have experience with cloud platforms (AWS, GCP, Azure), Spring Boot, Docker, Kubernetes;
• Experience with big data tools such as Kafka, Spark, Flink, HDFS, HBase;
• Experience with Agile methodologies and DevSecOps practices;
• Proficient in stakeholder management, project governance, and coaching teams.

Desired Skill-set

• Strong understanding of SWIFT MT/MX formats (MT940, CAMT 52/53/54, PACS 02, etc.);
• Experience in Payments Hub, Clearing and Settlement processes;
• Exposure to Infrastructure-as-Code, CI/CD pipelines, observability tools;
• Experience in cross-functional team collaboration and chapter-based delivery models and ability to innovate and drive technical transformation initiatives.

Responsibilities

• Lead and manage a team of around 10 engineers and domain experts;
• Oversee project delivery across design, development, testing, deployment, and support;
• Align team activities with business priorities, regulatory standards, and global strategies;;
• Drive adoption of modern software engineering practices including DevSecOps, automation, and agile delivery;
• Monitor and improve delivery quality, customer satisfaction, and operational efficiency;
• Manage team capacity, hiring, coaching, performance reviews, and career progression;
• Ensure alignment with infrastructure, integration, and enterprise architecture teams;
• Promote continuous improvement in project delivery, support, and cost efficiency;
• Coordinate L3 support and collaborate with global support teams on technical escalations;
• Represent the team in governance forums and contribute to enterprise-wide initiatives.

Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

We are seeking a skilled Client Service Associate to support our Relationship Managers in effectively managing Private Banking clients.

This is an exciting opportunity for someone who is passionate about delivering exceptional client service and building strong relationships with high net worth individuals.

The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work independently as well as part of a team.

• Client Relationship Management: Engage with clients to deepen relationships and enhance satisfaction, contributing to long-term client retention.
• Support for Client Onboarding & Account Servicing: Assist RMs in the onboarding of new clients and managing account servicing needs, ensuring a smooth and efficient process.
• Administrative Support: Handle transaction processing, report generation, and manage sales/account information, all while adhering to regulatory requirements.
• Sales & Cross-Selling: Support the development of Assets Under Management by cross-selling products and referring account opportunities to RMs.
• Compliance & Risk Management: Ensure all actions align with internal controls, external regulations, and compliance standards, maintaining the highest level of service.
• Backup for RM: In the absence of an RM, act as the back-up to ensure uninterrupted client service and operational consistency.

• Experience in private banking or financial services is preferred, though not required.
• Strong interpersonal and communication skills to build and maintain client relationships.
• Detail-oriented with strong administrative and organizational skills.
• Ability to work independently and as part of a team to achieve business objectives.

• Manages and handle incoming & outgoing emails
• Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
• Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
• Render support to submit waiver requests for those waiver cases submitted via IVR
• Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.