4,600 Banking Services jobs in Singapore

We are seeking a highly skilled Banking Services Associate to join our team.

Key Responsibilities:

• Serve Customers: Provide excellent customer service and handle walk-in customers in a timely and professional manner.
• Customer Inquiries: Assist with customer inquiries and resolve issues promptly, ensuring high-quality service delivery.
• Product Recommendations: Recommend bank products and services to customers based on their needs and preferences.
• Digital Banking: Help customers transition to digital banking platforms and improve their online experience.
• Quality Service: Improve customer satisfaction by reducing wait times, resolving issues efficiently, and collecting feedback.
• Compliance: Comply with regulatory requirements and ensure that all activities meet the highest standards of quality and integrity.
• Team Efforts: Contribute to team efforts by achieving results and supporting colleagues in delivering exceptional service.

Requirements:

• Customer Focus: Demonstrate a customer-focused approach and ability to handle large crowds effectively.
• Experience: Possess experience in customer-facing roles and the banking industry is an asset.

About the Role:

This role requires a strong commitment to delivering exceptional customer service, coupled with a solid understanding of banking products and services. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

**Job Title:** Banking Services Professional

We are seeking a highly skilled and customer-focused individual to join our team as a Banking Services Professional. This role involves providing exceptional service to our clients, ensuring their banking needs are met in a timely and efficient manner.

• Attend to walk-in customers and provide personalized service
• Handle over the counter transactions, including cash deposits and withdrawals, with accuracy and attention to detail
• Assist customers with their enquiries and ensure service delivery standards are met to achieve total customer satisfaction
• Prospect banking products and services to customers to meet their financial goals

• Good attitude with pleasant personality and a flair for customer service
• Experience in handling cash transactions and counter experience is an advantage

We Offer:

• A competitive salary package that recognizes your skills and experience
• Paid training to enhance your knowledge and skills
• An opportunity to work with a dynamic team and contribute to the success of our organization

Please note that only shortlisted candidates will be contacted.

Banking Services Roadmap Strategist

The successful candidate will drive the development of a comprehensive roadmap for the enhancement of Core Banking Services, focusing on domestic and regional growth.

They will engage with business stakeholders to understand their strategy and product requirements, proposing implementation strategies to meet their needs.

This role will require strong analytical and problem-solving skills, as well as experience in supporting multi-country branches in financial services.

The ideal candidate will have expertise in bank-in-a-box banking services, including modules such as deposit, loan, foreign exchange, market rates, GL accounting, account statement, and regulatory reporting.

A strong understanding of technology and development lifecycle, experience in SDLC and Agile/SCRUM delivery is preferred.

1. Develop a long-term program and product roadmap for Core Banking Services platform enhancement.
2. Engage with business stakeholders to understand their strategy and product requirements.
3. Propose build and implementation strategies to meet business needs.
4. Ensure harmony, scalability, and compatibility of proposed solutions across the Group.
5. Stay abreast of market/industry trends and best practices.
6. Provide strategic recommendations to drive simplification and standardization of business/operational processes.

• Strong analytical and problem-solving skills.
• Experience in supporting multi-country branches in financial services.
• Expertise in bank-in-a-box banking services.
• Strong understanding of technology and development lifecycle.
• Experience in SDLC and Agile/SCRUM delivery is preferred.

This role is responsible for driving strategic business and operations solutions, transforming processes, and supporting product development in the Core Banking services domain. The successful candidate will have a strong understanding of business analysis principles and experience working with stakeholders to identify and prioritize business needs.

• Develop and maintain a deep understanding of the business requirements and goals for the Core Banking services platform.
• Analyze business processes and identify opportunities for improvement and efficiency gains.
• Work closely with technology partners to design and implement solutions that meet business needs.
• Ensure that solutions are scalable and aligned with regional business strategies.
• Provide thought leadership on business analysis best practices within the organization.

• Bachelor's degree in Business Administration, Computer Science or related field.
• 5+ years of experience in business analysis, preferably in a financial services industry.
• Proven track record of delivering business solutions that meet stakeholder needs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

The ideal candidate will be a strategic thinker with excellent business acumen and analytical skills. If you are a motivated and results-driven individual who is passionate about delivering business value, we encourage you to apply for this exciting opportunity.

Job description

Types of Jobs - IT, Digital et Data

Deputy Head Cash Management And Corporate Banking Services (CCS)

Permanent Contract

Position

Directly reporting to the Head of Cash Management and Corporate Banking Services (CCS), the deputy head of CCS is fully in charge of the Software Engineering practices delegated to him. These practices are organized by Business Lines (Transaction Banking, Trade Finance, Financing, …), in various feature teams in charge of the different applications and projects of the perimeter.

With staffs, the department contribute to multiple strategic projects of the bank ranging from 1 to 200 MEuros pluri-annual budget. To do so, the department is developing multiple green-field innovative solutions based on state-of-the-art technological stacks as well as vendor solutions when relevant.

Main responsibilities

• Organize and prepare the Software Engineering practices according to the needs of the bank.
• Create a sustainable and productive environment for the teams to be in the best level of performance while developing themselves.
• Ensure the utmost level of quality of the deliverables produced by the department.
• Manage the budget of both IT Business Lines contribution as well as the department internal budget.
• Implement the directives, ways of working and overall strategy of the bank inside the department.
• Ensure a proper level of project management and software engineering according to the bank standards.
• Represent the department in front of the Business and IT Management in collaboration with head of CCS.
• Ensure a continuous work on the improvement of the Ways Of Working, tooling, sourcing, training, coaching, methodology, software engineering, organization and governance of the department as well as Singapore Center as a whole.

Qualifications and Profile

• At least 15+ years of experience managing development teams
• Strong leadership with capacity to lead by influence
• People centric mindset with successful experiences of senior people development and coaching
• Excellent project/program management expertise (PMP, Prince2, CMMI, RUP, SAFe or LeSS certifications are appreciated)
• Strong curious mindset with lifelong learner approach
• Experience in designing and delivering green field projects
• Relevant experience in DevOps/SRE/Platform Engineering approach
• Strong programming background (Java, .Net, Go, Rust, Node.JS, …)
• Hands-on design experience with APIs, microservices, UI/UX technologies, big data, cloud, API, etc.
• Domain knowledge in Payments, Cash Management or Corporate Banking is an advantage

Position location

Asia, Singapore

Singapour

Candidate criteria

Bachelor Degree / BSc Degree or equivalent

Bachelor and above in relevant discipline

11 years and more

RESPONSIBILITIES

Products & Training

• Responsible in assisting AVP Product & Training in product development, launches, marketing communications, distribution, processes and systems set up
• Keep track on product life cycles and ensure that reviews and extension are completed on a timely basis
• Assist AVP Product Manager to complete market research for New Products implementation and/or Existing Products viability review
• Annual Review on bank product library, IBG Asset and Liabilities Review, Panel of lawyers and Mortgage Brokers to be conducted and submitted for approval
• Handle the Bancassurance and Unit Trust Submission to product partners within time line and validate documentation to be within the banks' guidelines of Sales and Advisory.
• Responsible and follow up on customer's product enquiries received via the bank's communication channels
• Set and review service standards delivery by other support units to ensure high and efficient delivery of the service standards
• Work collaboratively with others, particularly the distribution channels, to achieve shared business goals and contribute towards building a collegial teamwork
• Co-ordinate RM training and skill enhancement requirements with the respective department or product partners to meet the annual CPD requirements
• Undertake other responsibilities or additional tasks as required from time to time to raise the standard of how we conduct retail business
• Recording Minutes of Sales Meetings
• Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence
• Any other role assigned by AVP Products/Head Retail

Bulk Remittance Processing

• End to End Management of the Bulk Remittance Transactions from the corporate arrangements in place
• A clear understanding of the process from receiving the required documents from the corporate, to preparation of the file after validating the values with the pdf attachments
• Sending the Transaction receipts to the corporate in the agreed format once RPC team has successfully processed the transactions.

Administrative

• Monthly consolidation of reports required for RM Commission
• Perform data analysis for generating reports on periodic basis. Provide strong reporting and analytical information
• Be a focal point between branches and corporate office for approval, data and information request
• Handle Pricing and Product related approvals, deviations and issues arising from the product processes, involving coordination with credit, loan operations compliance, branches and other stakeholders
• Responsible to maintain product or product related registers/files to ensure proper safekeeping of information and documentation
• Scrutinize to ensure up-to-date information that is available on intranet and internet
• Compile Competitive Analysis of Deposit & Loan Interest Rates (weekly)
• Compilation of all the reports pertaining to retail banking / any other work allocated by Head Retail
• Maintain a record of all the Retail Policy renewal dates (maintained in Intranet)
• Preparing and Submitting Retail Review report to IBG
• Maintaining and sharing of data for reporting purposes

Code of Conduct and Code of Ethics

• The employee should ensure adherence to the Code of conduct and the Code of ethics stipulated by the Bank

REQUIREMENTS

• Diploma or Bachelor's Degree in Business, Finance, Banking, or related fields.
• 1 to 3 years in roles related to Financial advisory product management, training, or sales support within the financial services industry (MUST)
• Strong understanding of financial compliance and regulatory requirements in Singapore
• Working knowledge of Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc)
• Self-motivated, goal orientated and able to work in a fast-paced environment
• Capable of managing multiple tasks and meeting deadlines in a dynamic environment.
• Meticulous, methodical and detail oriented

Job Description:

· A Regional Senior Business Analyst role in IT department with Senior BA or Product Owner knowledge and experience to conceptualize strategic business/operations solution, drive transformation and support product development in the Core Banking services for the Group.

· Responsible to drive ongoing, long-term program and product roadmap for continuous enhancement of the Core Banking Services platform, domestically and across the region.

· Able to effectively and efficiently engage business to understand their business strategy and product requirement to propose a build & implementation strategy that can meet their needs.

· Propose strategic recommendations to drive simplification and standardization of business/operational processes across the region for Core Banking services.

· Play a consultant and strategic partner role to business to propose options for consideration and drive outcome.

· Ensure harmony, scalability and compatibility of proposed solution across the Group with regional mindset.

· Able to navigate various dependencies and streams to achieve best outcome for the business within stipulated timeframe with resources provided.

· Stay abreast of market/industry trends and best practices to proactively recommend innovative solutions for business.

· Be the strategic partner and bridge between Business and Technology team during solution and all phases of SDLC and/or Agile/SCRUM sprints/delivery and long-term technology roadmap planning.

Key Roles and Responsibilities:

· Manage and oversee Core Banking transformation portfolio across the region and work closely with business and technology partners to support core banking migration to new platform while seeking process and product standardization where applicable.

· Conduct analysis of regional business process, operations and technology solutions to harmonize design and build for maximum output in terms of digital adoption and end to end straight through processing, where possible.

· Ensure that solution is scalable for regional deployment with strict alignment of business/operations processes and functions across the Group.

· Work with data and customer, employee insights to propose solutions that can optimize process, enhance efficiency and improve customer/employee satisfaction.

· Engage business partners and end users to innovate and articulate end to end requirements.

· Provide thought leadership within own area of responsibility and BA profession within the bank.

· Provide support to architecture committee and project teams to ensure that target operating models are progressing in line with the preferred strategic architecture / chosen architectures and technology stack.

Requirement:

· At least 10-15 years of relevant business analysis experience in financial services environment, preferably in area of Core Banking, bank-in-a box services in a multi-country, multi-currency environment

· Possess end-to-end business knowledge of Core Banking services, with a primary professional domain in Loans and a secondary domain in Customer Information/Deposit modules

· Demonstrated expertise in Solutioning architecture and system development life cycle

· Strong analytical and problem solving skills

· Composite of 70% business knowledge and 30% IT knowledge in Core Banking area - more business/less IT

· Strong analytical skills with the ability to assimilate information quickly and gain consensus from multiple stakeholders when required

· Experience of supporting multi-country, international branches in financial services

· Experience of supporting bank-in-a-box banking services include modules of deposit, loan, foreign exchange, market rates, GL accounting, Account statement, regulatory reporting

· Good oral and written communication skills, including documentation and presentation skills

· Comfortable communicating across business divisions, international entities and levels of seniority

· Strong team player with the ability to take ownership and deliver independently

· Able to work under pressure with tight deadlines and/or multiple projects

· Strong influence & interpersonal skills required to liaise with other subject matter experts to problem solving and/or generating ideas

· Experience and ability to work in a culturally diverse and geographically distributed team

· Experience in negotiation and conflict resolution

· Possess initiative, drive and excellent attention to detail

· Cross product knowledge on accounting, banking channels, payment and collection, regulatory reporting

· Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery

Please submit your job application directly on: