3,559 Banking Services jobs in Singapore

Customer Service Representative Role

In this challenging and rewarding role, you will be the face of our organization, providing exceptional service to our customers.

• You will attend to walk-in customers and handle over-the-counter transactions efficiently and accurately.
• Respond to customer inquiries and ensure service delivery standards are met to achieve total customer satisfaction.
• You will identify opportunities to promote our products and services to customers.
• Educate and migrate customers towards our digital platform for a seamless banking experience.

Key Requirements

• Customer Focus: You will prioritize building strong relationships with customers and exceeding their expectations.
• Team Player: You will work collaboratively with colleagues to deliver high-quality service to our customers.
• Adaptability: You will be flexible and able to adjust to changing situations in order to meet the needs of our customers.

Lead senior professional in the establishment and delivery of AI-related services for the banking sector. This key role involves developing go-to-market strategies, releasing AI solutions to clients, building and managing a high-performing AI service team based on business growth, guiding team members on technical and business aspects of AI delivery, acting as a global AI advisor, sharing expertise and best practices within the organization, contributing to internal capability building and innovation, and driving visibility and thought leadership in the AI market.

This role requires a deep understanding of AI lifecycle: data sourcing, model building, deployment, and monitoring, as well as hands-on experience with enterprise-scale AI platforms (e.g., ADA). The ideal candidate will have familiarity with AI applications across banking functions: retail, SME, compliance, operations, practical experience with MLOps frameworks and cloud AI tools (Azure ML, Databricks), knowledge of data governance and AI model reusability, and a proven track record in building and leading AI-focused teams.

• Develop go-to-market strategies and release AI solutions to clients
• Build and manage a high-performing AI service team
• Guide team members on technical and business aspects of AI delivery
• Act as a global AI advisor and share expertise and best practices
• Contribute to internal capability building and innovation
• Drive visibility and thought leadership in the AI market

Our organization is seeking a Customer Complaint Resolution Specialist to join our team. The successful candidate will be responsible for managing customer complaints and resolving issues in a timely and effective manner.

Key Responsibilities:

• Complaint Management: Investigate, analyze, and resolve customer complaints related to banking services, credit cards, and financial services.
• Engage with customers through various channels to gather information, understand concerns, and provide solutions.
• Prepare detailed reports on complaint trends, issues analysis, and resolution outcomes for relevant stakeholders.
• Collaborate with internal departments to address systemic issues and implement corrective actions.
• Contribute to the development of policies and procedures aimed at improving the complaints handling process.

Requirements:

• Minimum Diploma holder with experience in customer service, complaints handling, or a related field.
• Strong investigative skills with the ability to analyze complex issues and develop effective solutions.
• Excellent communication and interpersonal skills, with a proven ability to handle difficult conversations and maintain professionalism under pressure.
• Strong customer-centric mindset with a passion for delivering exceptional service.
• Proficiency in report writing and data analysis.

Working Conditions:

• Monday to Friday, 9am to 6pm
• 11 Months Contract

Location:

• Raffles Place

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world's 12th largest bank by total assets.

· With more than 1000 talented staffs, our Singapore center ("ISAP" or "Information Systems Asia Pacific") is the 2nd largest IT setup (after Paris Head Office)" for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank's futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications,

· This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

· We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

Directly reporting to the Head of Cash Management and Corporate Banking Services (CCS), the deputy head of CCS is fully in charge of the Software Engineering practices delegated to him. These practices are organized by Business Lines (Transaction Banking, Trade Finance, Financing, …), in various feature teams in charge of the different applications and projects of the perimeter.

With 350-400 staffs, the department contribute to multiple strategic projects of the bank ranging from 1 to 200 MEuros pluri-annual budget. To do so, the department is developing multiple green-field innovative solutions based on state-of-the-art technological stacks as well as vendor solutions when relevant.

Main responsibilities

· Organize and prepare the Software Engineering practices according to the needs of the bank.

· Create a sustainable and productive environment for the teams to be in the best level of performance while developing themselves.

· Ensure the utmost level of quality of the deliverables produced by the department.

· Manage the budget of both IT Business Lines contribution as well as the department internal budget.

· Implement the directives, ways of working and overall strategy of the bank inside the department.

· Ensure a proper level of project management and software engineering according to the bank standards.

· Represent the department in front of the Business and IT Management in collaboration with head of CCS.

· Ensure a continuous work on the improvement of the Ways Of Working, tooling, sourcing, training, coaching, methodology, software engineering, organization and governance of the department as well as Singapore Center as a whole.

Qualifications and Profile

· At least 15+ years of experience managing development teams

· Strong leadership with capacity to lead by influence

· People centric mindset with successful experiences of senior people development and coaching

· Excellent project/program management expertise (PMP, Prince2, CMMI, RUP, SAFe or LeSS certifications are appreciated)

· Strong curious mindset with lifelong learner approach

· Experience in designing and delivering green field projects

· Relevant experience in DevOps/SRE/Platform Engineering approach

· Strong programming background (Java, .Net, Go, Rust, Node.JS, …)

· Hands-on design experience with APIs, microservices, UI/UX technologies, big data, cloud, API, etc.

· Domain knowledge in Payments, Cash Management or Corporate Banking is an advantage

• Responsible in assisting AVP Product & Training in product development, launches, marketing communications, distribution, processes and systems set up
• Keep track on product life cycles and ensure that reviews and extension are completed on a timely basis
• Assist AVP Product Manager to complete market research for New Products implementation and/or Existing Products viability review
• Annual Review on bank product library, IBG Asset and Liabilities Review, Panel of lawyers and Mortgage Brokers to be conducted and submitted for approval
• Handle the Bancassurance and Unit Trust Submission to product partners within time line and validate documentation to be within the banks' guidelines of Sales and Advisory.
• Responsible and follow up on customer's product enquiries received via the bank's communication channels
• Set and review service standards delivery by other support units to ensure high and efficient delivery of the service standards
• Work collaboratively with others, particularly the distribution channels, to achieve shared business goals and contribute towards building a collegial teamwork
• Co-ordinate RM training and skill enhancement requirements with the respective department or product partners to meet the annual CPD requirements
• Undertake other responsibilities or additional tasks as required from time to time to raise the standard of how we conduct retail business
• Recording Minutes of Sales Meetings
• Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence
• Any other role assigned by AVP Products/Head Retail

• End to End Management of the Bulk Remittance Transactions from the corporate arrangements in place
• A clear understanding of the process from receiving the required documents from the corporate, to preparation of the file after validating the values with the pdf attachments
• Sending the Transaction receipts to the corporate in the agreed format once RPC team has successfully processed the transactions

• Monthly consolidation of reports required for RM Commission
• Perform data analysis for generating reports on periodic basis. Provide strong reporting and analytical information
• Be a focal point between branches and corporate office for approval, data and information request
• Handle Pricing and Product related approvals, deviations and issues arising from the product processes, involving coordination with credit, loan operations compliance, branches and other stakeholders
• Responsible to maintain product or product related registers/files to ensure proper safekeeping of information and documentation
• Scrutinize to ensure up-to-date information that is available on intranet and internet
• Compile Competitive Analysis of Deposit & Loan Interest Rates (weekly)
• Compilation of all the reports pertaining to retail banking / any other work allocated by Head Retail
• Maintain a record of all the Retail Policy renewal dates (maintained in Intranet)
• Preparing and Submitting Retail Review report to IBG
• Maintaining and sharing of data for reporting purposes

• The employee should ensure adherence to the Code of conduct and the Code of ethics stipulated by the Bank

• Diploma or Bachelor's Degree in Business, Finance, Banking, or related fields.
• 1 to 3 years in roles related to Financial advisory product management, training, or sales support within the financial services industry (MUST)
• Strong understanding of financial compliance and regulatory requirements in Singapore
• Working knowledge of Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc)
• Self-motivated, goal orientated and able to work in a fast-paced environment
• Capable of managing multiple tasks and meeting deadlines in a dynamic environment.
• Meticulous, methodical and detail oriented

Job Title: Financial Services Coordinator

As a Financial Services Coordinator, you will play a vital role in assisting the team in managing financial products and services. Your primary responsibilities will include supporting the development and launch of new products, coordinating with distribution channels to achieve shared business goals, and maintaining accurate records of product-related information.

Key Responsibilities:

• Assist in the management of financial product life cycles, ensuring timely completion of reviews and extensions.
• Coordinate with the distribution channels to achieve shared business goals and contribute towards building a collegial teamwork environment.
• Maintain accurate records of product-related information, including customer inquiries and sales meetings.
• Support the implementation of technology initiatives to promote customer convenience and service excellence.

• Strong understanding of financial compliance and regulatory requirements in Singapore.
• Working knowledge of Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc).
• Self-motivated, goal-oriented, and able to work in a fast-paced environment.
• Capable of managing multiple tasks and meeting deadlines in a dynamic environment.
• Meticulous, methodical, and detail-oriented.

• Monthly consolidation of reports required for RM Commission.
• Perform data analysis for generating reports on periodic basis. Provide strong reporting and analytical information.
• Be a focal point between branches and corporate office for approval, data, and information request.
• Handle Pricing and Product related approvals, deviations, and issues arising from the product processes, involving coordination with credit, loan operations compliance, branches, and other stakeholders.
• Responsible to maintain product or product related registers/files to ensure proper safekeeping of information and documentation.
• Scrutinize to ensure up-to-date information that is available on intranet and internet.
• Compile Competitive Analysis of Deposit & Loan Interest Rates (weekly).
• Compilation of all the reports pertaining to retail banking / any other work allocated by Head Retail.
• Maintain a record of all the Retail Policy renewal dates (maintained in Intranet).
• Preparing and Submitting Retail Review report to IBG.
• Maintaining and sharing of data for reporting purposes.

• The employee should ensure adherence to the Code of conduct and the Code of ethics stipulated by the Bank.

Job Title: Financial Services Coordinator
As a Financial Services Coordinator, you will play a vital role in assisting the team in managing financial products and services. Your primary responsibilities will include supporting the development and launch of new products, coordinating with distribution channels to achieve shared business goals, and maintaining accurate records of product-related information.
Key Responsibilities:

• Assist in the management of financial product life cycles, ensuring timely completion of reviews and extensions.
• Coordinate with the distribution channels to achieve shared business goals and contribute towards building a collegial teamwork environment.
• Maintain accurate records of product-related information, including customer inquiries and sales meetings.
• Support the implementation of technology initiatives to promote customer convenience and service excellence.

• Strong understanding of financial compliance and regulatory requirements in Singapore.
• Working knowledge of Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc).
• Self-motivated, goal-oriented, and able to work in a fast-paced environment.
• Capable of managing multiple tasks and meeting deadlines in a dynamic environment.
• Meticulous, methodical, and detail-oriented.

• Monthly consolidation of reports required for RM Commission.
• Perform data analysis for generating reports on periodic basis. Provide strong reporting and analytical information.
• Be a focal point between branches and corporate office for approval, data, and information request.
• Handle Pricing and Product related approvals, deviations, and issues arising from the product processes, involving coordination with credit, loan operations compliance, branches, and other stakeholders.
• Responsible to maintain product or product related registers/files to ensure proper safekeeping of information and documentation.
• Scrutinize to ensure up-to-date information that is available on intranet and internet.
• Compile Competitive Analysis of Deposit & Loan Interest Rates (weekly).
• Compilation of all the reports pertaining to retail banking / any other work allocated by Head Retail.
• Maintain a record of all the Retail Policy renewal dates (maintained in Intranet).
• Preparing and Submitting Retail Review report to IBG.
• Maintaining and sharing of data for reporting purposes.

• The employee should ensure adherence to the Code of conduct and the Code of ethics stipulated by the Bank.

Position

Directly reporting to the Head of Cash Management and Corporate Banking Services (CCS), the deputy head of CCS is fully in charge of the Software Engineering practices delegated to him. These practices are organized by Business Lines (Transaction Banking, Trade Finance, Financing, …), in various feature teams in charge of the different applications and projects of the perimeter.

With 350-400 staffs, the department contribute to multiple strategic projects of the bank ranging from 1 to 200 MEuros pluri-annual budget. To do so, the department is developing multiple green-field innovative solutions based on state-of-the-art technological stacks as well as vendor solutions when relevant.

Main responsibilities

· Organize and prepare the Software Engineering practices according to the needs of the bank.

· Create a sustainable and productive environment for the teams to be in the best level of performance while developing themselves.

· Ensure the utmost level of quality of the deliverables produced by the department.

· Manage the budget of both IT Business Lines contribution as well as the department internal budget.

· Implement the directives, ways of working and overall strategy of the bank inside the department.

· Ensure a proper level of project management and software engineering according to the bank standards.

· Represent the department in front of the Business and IT Management in collaboration with head of CCS.

· Ensure a continuous work on the improvement of the Ways Of Working, tooling, sourcing, training, coaching, methodology, software engineering, organization and governance of the department as well as Singapore Center as a whole.

Qualifications and Profile

· At least 15+ years of experience managing development teams

· Strong leadership with capacity to lead by influence

· People centric mindset with successful experiences of senior people development and coaching

· Excellent project/program management expertise (PMP, Prince2, CMMI, RUP, SAFe or LeSS certifications are appreciated)

· Strong curious mindset with lifelong learner approach

· Experience in designing and delivering green field projects

· Relevant experience in DevOps/SRE/Platform Engineering approach

· Strong programming background (Java, .Net, Go, Rust, Node.JS, …)

· Hands-on design experience with APIs, microservices, UI/UX technologies, big data, cloud, API, etc.

· Domain knowledge in Payments, Cash Management or Corporate Banking is an advantage

Position

Directly reporting to the Head of Cash Management and Corporate Banking Services (CCS), the deputy head of CCS is fully in charge of the Software Engineering practices delegated to him. These practices are organized by Business Lines (Transaction Banking, Trade Finance, Financing, …), in various feature teams in charge of the different applications and projects of the perimeter.

With 350-400 staffs, the department contribute to multiple strategic projects of the bank ranging from 1 to 200 MEuros pluri-annual budget. To do so, the department is developing multiple green-field innovative solutions based on state-of-the-art technological stacks as well as vendor solutions when relevant.

Main responsibilities

· Organize and prepare the Software Engineering practices according to the needs of the bank.

· Create a sustainable and productive environment for the teams to be in the best level of performance while developing themselves.

· Ensure the utmost level of quality of the deliverables produced by the department.

· Manage the budget of both IT Business Lines contribution as well as the department internal budget.

· Implement the directives, ways of working and overall strategy of the bank inside the department.

· Ensure a proper level of project management and software engineering according to the bank standards.

· Represent the department in front of the Business and IT Management in collaboration with head of CCS.

· Ensure a continuous work on the improvement of the Ways Of Working, tooling, sourcing, training, coaching, methodology, software engineering, organization and governance of the department as well as Singapore Center as a whole.

Qualifications and Profile

· At least 15+ years of experience managing development teams

· Strong leadership with capacity to lead by influence

· People centric mindset with successful experiences of senior people development and coaching

· Excellent project/program management expertise (PMP, Prince2, CMMI, RUP, SAFe or LeSS certifications are appreciated)

· Strong curious mindset with lifelong learner approach

· Experience in designing and delivering green field projects

· Relevant experience in DevOps/SRE/Platform Engineering approach

· Strong programming background (Java, .Net, Go, Rust, Node.JS, …)

· Hands-on design experience with APIs, microservices, UI/UX technologies, big data, cloud, API, etc.

· Domain knowledge in Payments, Cash Management or Corporate Banking is an advantage