3,739 Banking Services jobs in Singapore

Overview
A Regional Senior Business Analyst role in IT department with Senior BA or Product Owner knowledge and experience to conceptualize strategic business/operations solution, drive transformation and support product development in the Core Banking services for the Group.
Responsible to drive ongoing, long-term program and product roadmap for continuous enhancement of the Core Banking Services platform, domestically and across the region.
Able to effectively and efficiently engage business to understand their business strategy and product requirement to propose a build & implementation strategy that can meet their needs.
Propose strategic recommendations to drive simplification and standardization of business/operational processes across the region for Core Banking services.
Play a consultant and strategic partner role to business to propose options for consideration and drive outcome.
Ensure harmony, scalability and compatibility of proposed solution across the Group with regional mindset.
Able to navigate various dependencies and streams to achieve best outcome for the business within stipulated timeframe with resources provided.
Stay abreast of market/industry trends and best practices to proactively recommend innovative solutions for business.
Be the strategic partner and bridge between Business and Technology team during solution and all phases of SDLC and/or Agile/SCRUM sprints/delivery and long-term technology roadmap planning.
Key Roles and Responsibilities
Manage and oversee Core Banking transformation portfolio across the region and work closely with business and technology partners to support core banking migration to new platform while seeking process and product standardization where applicable.
Conduct analysis of regional business process, operations and technology solutions to harmonize design and build for maximum output in terms of digital adoption and end to end straight through processing, where possible.
Ensure that solution is scalable for regional deployment with strict alignment of business/operations processes and functions across the Group.
Work with data and customer, employee insights to propose solutions that can optimize process, enhance efficiency and improve customer/employee satisfaction.
Engage business partners and end users to innovate and articulate end to end requirements.
Provide thought leadership within own area of responsibility and BA profession within the bank.
Provide support to architecture committee and project teams to ensure that target operating models are progressing in line with the preferred strategic architecture / chosen architectures and technology stack.
Requirement
At least 10-15 years of relevant business analysis experience in financial services environment, preferably in area of Core Banking, bank-in-a box services in a multi-country, multi-currency environment
Possess end-to-end business knowledge of Core Banking services, with a primary professional domain in Loans and a secondary domain in Customer Information/Deposit modules
Demonstrated expertise in Solutioning architecture and system development life cycle
Strong analytical and problem solving skills
Composite of 70% business knowledge and 30% IT knowledge in Core Banking area - more business/less IT
Strong analytical skills with the ability to assimilate information quickly and gain consensus from multiple stakeholders when required
Experience of supporting multi-country, international branches in financial services
Experience of supporting bank-in-a-box banking services include modules of deposit, loan, foreign exchange, market rates, GL accounting, Account statement, regulatory reporting
Good oral and written communication skills, including documentation and presentation skills
Comfortable communicating across business divisions, international entities and levels of seniority
Strong team player with the ability to take ownership and deliver independently
Able to work under pressure with tight deadlines and/or multiple projects
Strong influence & interpersonal skills required to liaise with other subject matter experts to problem solving and/or generating ideas
Experience and ability to work in a culturally diverse and geographically distributed team
Experience in negotiation and conflict resolution
Possess initiative, drive and excellent attention to detail
Cross product knowledge on accounting, banking channels, payment and collection, regulatory reporting
Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery
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Overview
VP, Regional Senior Business Analyst for Core Banking Services
Join to apply for the VP, Regional Senior Business Analyst for Core Banking Services role at OCBC
Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Job Description
A Regional Senior Business Analyst role in IT department with Senior BA or Product Owner knowledge and experience to conceptualize strategic business/operations solution, drive transformation and support product development in the Core Banking services for the Group.
Responsible to drive ongoing, long-term program and product roadmap for continuous enhancement of the Core Banking Services platform, domestically and across the region.
Able to effectively and efficiently engage business to understand their business strategy and product requirement to propose a build & implementation strategy that can meet their needs.
Propose strategic recommendations to drive simplification and standardization of business/operational processes across the region for Core Banking services.
Play a consultant and strategic partner role to business to propose options for consideration and drive outcome.
Ensure harmony, scalability and compatibility of proposed solution across the Group with regional mindset.
Able to navigate various dependencies and streams to achieve best outcome for the business within stipulated timeframe with resources provided.
Stay abreast of market/industry trends and best practices to proactively recommend innovative solutions for business.
Be the strategic partner and bridge between Business and Technology team during solution and all phases of SDLC and/or Agile/SCRUM sprints/delivery and long-term technology roadmap planning.
Key Roles And Responsibilities
Manage and oversee Core Banking transformation portfolio across the region and work closely with business and technology partners to support core banking migration to new platform while seeking process and product standardization where applicable.
Conduct analysis of regional business process, operations and technology solutions to harmonize design and build for maximum output in terms of digital adoption and end to end straight through processing, where possible.
Ensure that solution is scalable for regional deployment with strict alignment of business/operations processes and functions across the Group.
Work with data and customer, employee insights to propose solutions that can optimize process, enhance efficiency and improve customer/employee satisfaction.
Engage business partners and end users to innovate and articulate end to end requirements.
Provide thought leadership within own area of responsibility and BA profession within the bank.
Provide support to architecture committee and project teams to ensure that target operating models are progressing in line with the preferred strategic architecture / chosen architectures and technology stack.
Requirement
At least 10-15 years of relevant business analysis experience in financial services environment, preferably in area of Core Banking, bank-in-a box services in a multi-country, multi-currency environment
Possess end-to-end business knowledge of Core Banking services, with a primary professional domain in Loans and a secondary domain in Customer Information/Deposit modules
Demonstrated expertise in Solutioning architecture and system development life cycle
Strong analytical and problem solving skills
Composite of 70% business knowledge and 30% IT knowledge in Core Banking area - more business/less IT
Strong analytical skills with the ability to assimilate information quickly and gain consensus from multiple stakeholders when required
Experience of supporting multi-country, international branches in financial services
Experience of supporting bank-in-a-box banking services include modules of deposit, loan, foreign exchange, market rates, GL accounting, Account statement, regulatory reporting
Good oral and written communication skills, including documentation and presentation skills
Comfortable communicating across business divisions, international entities and levels of seniority
Strong team player with the ability to take ownership and deliver independently
Able to work under pressure with tight deadlines and/or multiple projects
Strong influence & interpersonal skills required to liaise with other subject matter experts to problem solving and/or generating ideas
Experience and ability to work in a culturally diverse and geographically distributed team
Experience in negotiation and conflict resolution
Possess initiative, drive and excellent attention to detail
Cross product knowledge on accounting, banking channels, payment and collection, regulatory reporting
Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery
What We Offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Seniority level
Executive
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries: Banking
Referrals increase your chances of interviewing at OCBC by 2x
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Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.
Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In Feb 2019, Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.
If you want to be part of this growth story, seize the moment and join us in APAC!
The Opportunity
The Singapore business Unit – part of Cognizant APJ – is one of the strongest growing regions in APAC. As part of these growth plans, we are looking for a dynamic Client Partner to manage and grow exponentially a significant part of its portfolio in the banking space.
Responsibilities
Lead a key account in BFS managing the business as a P&L with accountability for the profitable growth of the account.
Develop and nurture senior relationships within the account including at the Executive level.
Strategic account planning following Cognizant’s annual cycle and maintaining the account plan as a ‘living document’.
Forming and maintaining a strong account team focused on working together to deliver the account plan targets and exceed customer expectations.
Working closely with the Delivery organization, Service Lines, Consulting and DBO to achieve successful outcomes for the client and Cognizant.
Accountability for all operational aspects of the account including sales and pipeline management, forecasting, people management, margin improvement plans, and managing attrition and retention.
Working with key alliance partners to support the account plan and client’s business aspirations.
Collaborating with the Digital Network to support the account plan, identifying opportunities to work together for collective success.
People management of the account CRMs providing appropriate guidance, mentoring and career development opportunities.
Participating as part of the BFS leadership team.
Participating in industry events and promoting Cognizant’s brand with the client and in the broader market.
Requirements
Demonstrated account management experience working with large Banks
Strong people skills and EQ
Demonstrated business development experience, proposal and bid management skills, and a growth mindset
Understanding of the Banking landscape in Singapore /Asean market
Experience developing account plans
Strategic thinking skills
Proven track-record of winning large deals
Strong negotiation skills
Consultative skills and solution-oriented mindset focusing on transformative solutions bringing blended teams together where appropriate
Demonstrated relationship management skills and a passion and interest in engaging senior level executives
Advanced presentations skills
Client obsession (‘insanely curious’ about the client)
Ability to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence
Strong understanding of Cognizant’s systems and processes to facilitate the successful operation of the account and team
Excellent communication and facilitation skills
Ability to work with multi-cultural and geographically distributed teams
Strong teaming skills, focusing on developing a ‘one team approach’
Next steps
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
#J-18808-Ljbffr

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.

Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In Feb 2019, Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.

If you want to be part of this growth story, seize the moment and join us in APAC!

The Opportunity:

The Singapore business Unit – part of Cognizant APJ – is one of the strongest growing regions in APAC. As part of these growth plans, we are looking for a dynamic Client Partner to manage and grow exponentially a significant part of its portfolio in the banking space.

Responsibilities:

• Lead a key account in BFS managing the business as a P&L with accountability for the profitable growth of the account.

• Develop and nurture senior relationships within the account including at the Executive level.

• Strategic account planning following Cognizant’s annual cycle and maintaining the account plan as a ‘living document’.

• Forming and maintaining a strong account team focused on working together to deliver the account plan targets and exceed customer expectations.

• Working closely with the Delivery organization, Service Lines, Consulting and DBO to achieve successful outcomes for the client and Cognizant.

• Accountability for all operational aspects of the account including sales and pipeline management, forecasting, people management, margin improvement plans, and managing attrition and retention.

• Working with key alliance partners to support the account plan and client’s business aspirations.

• Collaborating with the Digital Network to support the account plan, identifying opportunities to work together for collective success.

• People management of the account CRMs providing appropriate guidance, mentoring and career development opportunities.

• Participating as part of the BFS leadership team.

• Participating in industry events and promoting Cognizant’s brand with the client and in the broader market.

Requirements:

• Demonstrated account management experience working with large Banks

• Strong people skills and EQ

• Demonstrated business development experience, proposal and bid management skills, and a growth mindset

• Understanding of the Banking landscape in Singapore /Asean market

• Experience developing account plans

• Strategic thinking skills

• Proven track-record of winning large deals

• Strong negotiation skills

• Consultative skills and solution-oriented mindset focusing on transformative solutions bringing blended teams together where appropriate

• Demonstrated relationship management skills and a passion and interest in engaging senior level executives

• Advanced presentations skills

• Client obsession (‘insanely curious’ about the client)

• Ability to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence

• Strong understanding of Cognizant’s systems and processes to facilitate the successful operation of the account and team

• Excellent communication and facilitation skills

• Ability to work with multi-cultural and geographically distributed teams

• Strong teaming skills, focusing on developing a ‘one team approach’

Next steps:

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

Responsibilities (Maker and Checker role)

Resolving Singapore / Hong Kong customer/merchant's charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe.

These include:

• Performing necessary pre-checks before processing a chargeback request
• Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations
• Following up with customer/merchant for any clarification or missing documents
• Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms
• Updating the chargeback details / action date / status in internal bank system and Excel Case Registers
• Uploading / Downloading of chargeback documentation via the Card Association platform
• Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email
• Creating / Reconciliating the financial general ledger entries generated during the process
• Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due
• Follow up on outstanding activities such as closure of chargeback cases, rejection reports and
• Updating volume of the worked / incomplete / outstanding activities daily
• Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status)
• Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service ticket for system issues and answering general ledger enquiries
• Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card
• Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases
• Manage ad-hoc project assigned by Team Manager
• Escalate any discrepancy / deviation to the Team Manager
• Assist Team Manager with various systems' testing and prepare go-live documentation (e.g. Standard Operating Procedure)
• Continuous review and improvement of processes to improve customer experience and TAT
• Cross training via various functions at different locations to optimize team resources

Requirement

• Experience in financial institutions, with Credit operations or knowledge would be an added advantage
• Proficient in Microsoft office 365 i.e. Excel
• Proficiency in English & Mandarin (read, written and spoken) as the work requires communications to be done in both Mandarin and English

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• EA Registration No. R Derrick Tiew Yong Han)

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Now Hiring: Personal Wealth Executive – Shape Financial Futures, Including Yours

Location: Islandwide

Working Hours: 5.5 Days | Branch Operating Hours

Compensation: Basic Salary + Monthly Allowance + Uncapped Quarterly Commission

Are you passionate about helping people make smarter financial decisions? As a Personal Wealth Executive, you'll play a key role in delivering personalized financial solutions to our mass-affluent clients. You'll receive comprehensive training, mentorship, and the tools you need to succeed—along with uncapped earnings potential.

• Provide trusted financial advisory and investment recommendations tailored to individual client needs.
• Cultivate and deepen meaningful relationships with an assigned portfolio of clients.
• Ensure all advisory processes, documentation, and compliance standards are followed, aligning with internal policies and regulatory requirements (e.g., FAA).

• A recognized University Degree or Local Diploma.
• Strong communication skills and confidence in managing client relationships
• Proven ability to meet or exceed sales targets in a performance-driven environment

• Accelerated Career Path with hands-on mentorship
• Performance-Based Rewards—your income reflects your success
• Join a dynamic team where your growth is our priority

Take the next step in your financial advisory career—apply now and make an impact where it counts.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits, and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to or click APPLY NOW

Just Recruit Singapore Pte Ltd | EA License No: Z

EA Personnel Name: Adrian Chung Jun Wen | EA Personnel No: R

Business Development Executive (Banking/Financial Services Training)
Permanent role
Work location: CBD
The Opportunity
Customer Relationship Management
Build and maintain strong relationships with existing customers.
Serve as the main point of contact for customer inquiries, issues, and feedback.
Ensure timely and effective responses to customer needs and concerns.
Customer Outreach and Engagement
Proactively reach out to existing customers to check on satisfaction levels and gather feedback.
Develop and implement strategies to increase customer engagement and loyalty.
Conduct regular follow-ups to ensure ongoing customer satisfaction.
New Customer Acquisition
Identify and prospect potential new customers through various channels (networking, referrals, etc.).
Develop and execute plans to attract and convert leads into new customers.
Collaborate with marketing team to coordinate efforts and optimize conversion rates.
Retention and Upselling
Develop strategies and initiatives to retain existing customers and minimize churn.
Identify opportunities for upselling or cross-selling additional products/services to existing customers based on their needs and usage patterns.
Customer Advocacy
Act as a customer advocate within the organization, representing their interests and feedback.
Champion customer-centric initiatives and initiatives that improve the overall customer experience.
Cross-functional Collaboration
Work closely with cross-functional teams (marketing, learning development, program management etc.) to align customer engagement strategies with business objectives.
Communicate customer needs and insights internally to drive continuous improvement and innovation.
Feedback Analysis and Reporting
Gather and analyze customer feedback and data to identify trends and areas for improvement.
Prepare regular reports on customer engagement levels and acquisition metrics.
Your Background
Degree holder with
5+ years’ experience
in financial services training, corporate training, or related sectors
Strong communicator with proven
customer relationship
and
business development
skills
Highly motivated, organized, and detail-oriented
Able to manage multiple projects with excellent time management
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