4,656 Banking Operations jobs in Singapore

In this role, you will be at the forefront of our client's banking services, providing personalized support to the valued customers. You will play a key role in ensuring customer satisfaction, while also identifying opportunities to enhance services and products. This position offers a competitive salary, generous shift allowances, and a pathway for professional growth and development within the organization.

What You'll Do:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

What We're Looking For:

• Prior experience in a call center or customer service environment is an advantage, but we welcome all dedicated candidates.
• Proficiency in MS Office applications is required to manage customer interactions and documentation effectively.

What We Offer:

• We provide a competitive salary with additional shift allowances.
• Comprehensive training will be provided to ensure you have the skills and knowledge to succeed.
• Ample opportunities for professional growth and development within our organization.
• Join a team that values collaboration, innovation, and commitment to excellence.

If you are ready to excel in a challenging and rewarding position where your contributions will make a real impact, we encourage you to apply Join us and help shape the future of banking through exceptional customer service

Kindly note that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No E EA License No. 01C4394
• EA Registration No. R Ling Kai Jin)

About the Company: Join a prestigious international bank known for its commitment to excellence and customer service. As a member of the retail banking team, you'll have the opportunity to grow your career in a dynamic and supportive environment.

Position Title: Bank Teller/Customer Service Specialist

Contract Duration: 12-month, Renewable and Convertible

Working Hours: Hours are close to retail hours, and depending on branch business needs, you may be required to work on Saturdays.

Work Location: You will be based at branches across the island. While we aim to assign you to a branch closest to your residence, this may not always be guaranteed.

Main Responsibilities:

1. Customer Service:Greet and assist customers with their banking needs.
   
   Handle cash transactions, including deposits, withdrawals, and currency exchanges.
   
   Provide information and guidance on bank products and services.
   
   
2. Transaction Processing:Accurately process various financial transactions.
   
   Ensure compliance with bank policies and procedures.
   
   Balance cash drawers and reconcile discrepancies.
   
   
3. Account Management:Assist customers with opening and managing accounts.
   
   Update customer information as needed.
   
   Address customer inquiries and resolve issues promptly.
   
   
4. Sales and Referrals:Identify opportunities to cross-sell bank products and services.
   
   Refer customers to appropriate bank specialists for additional services.
   
   Meet or exceed sales and service goals.
   
   
5. Compliance and Security:Adhere to all bank policies, procedures, and regulatory requirements.
   
   Ensure the security and confidentiality of customer information.
   
   Monitor for suspicious activity and report any concerns.
   
   

Job Requirements:

1. Education: Diploma or above.
   
   
2. Experience:Previous experience in customer service or banking is a plus.
   
   
3. Skills:Excellent communication and interpersonal skills.
   
   Strong attention to detail and accuracy.
   
   Proficiency in basic computer applications.
   
   Ability to work efficiently in a fast-paced environment.
   
   
4. Attributes:Customer-focused with a friendly and professional demeanor.
   
   Honest and trustworthy with a strong sense of integrity.
   
   Ability to handle multiple tasks and prioritize effectively.
   
   

Benefits:

• Competitive salary package - Weekend shift allowance @$200/day, Overtime $0/hr, Meal allowance 300+/mth
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.

About Greenlane: Greenlane is a recruiting firm based in Singapore, specializing in banking, trading, tech, and other industries.

EA Licence No.: 20C0261 | Registration No.: R

• Operational Oversight
  • Oversee the accurate setup and maintenance of static data including account information, customer profiles, pricing, and reference data.
  • Ensure compliance with internal controls, regulatory requirements, and audit standards.
  • Monitor and resolve exceptions, discrepancies, and escalations in a timely manner.
• Process Improvement & Risk Management
  • Identify opportunities to streamline processes and enhance automation.
  • Implement and monitor controls to mitigate operational risks.
  • Participate in system upgrades, UAT testing, and process re-engineering initiatives.
• Reporting & Governance
  • Prepare and present operational metrics, dashboards, and incident reports to senior management.

• Bachelor's degree in Banking, Finance, Business Administration, or related field.
• 5+ years in banking operations
• Strong attention to detail and ability to manage complex data.
• Excellent communication (verbal and written) and interpersonal skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Knowledge of KYC and compliance procedures.
• Ability to work independently and lead a team effectively.

Banking Operations Professional

We are seeking an experienced Banking Operations Professional to maintain the integrity of our banking systems, manage system users, and ensure the smooth delivery of banknotes across borders.

Key Responsibilities:

• Maintain the accuracy and security of bank internal systems.
• Monitor and manage system users to ensure efficient access and data protection.
• Support back-office operations for cross-border banknote delivery.
• Collaborate with Department Managers on system upgrades and product improvements.
• Perform ad-hoc duties as assigned by the Department Manager.

Requirements:

• Bachelor's degree or above in Banking and Finance (or related field).
• At least 1 year of relevant working experience in Banking or system administration.
• Strong understanding and experience in database maintenance, troubleshooting, and system user management.
• Familiarity with banking backend systems or basic accounting principles is an advantage.

About Us

A reputable financial institution committed to providing exceptional services in the industry.

Job Title: Banking Operations Specialist

We are seeking an experienced Banking Operations Specialist to join our team. In this role, you will be responsible for processing and reconciling financial transactions, supporting trade settlements and payments, and ensuring compliance with regulatory policies.

Key Responsibilities:

• Process and reconcile financial transactions accurately and timely.
• Support trade settlements, payments, and documentation.
• Ensure compliance with regulatory and internal policies.
• Collaborate with other departments for seamless operations.
• Assist in reporting, data analysis, and process improvements.

Requirements:

• Degree in Finance, Business, or related field.
• Prior experience in banking operations, risk, compliance, or finance is an advantage.
• Strong attention to detail and problem-solving skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in banking systems and Microsoft Office.

Job Responsibilities:

• Operational Oversight
  • Oversee the accurate setup and maintenance of static data including account information, customer profiles, pricing, and reference data.
  • Ensure compliance with internal controls, regulatory requirements, and audit standards.
  • Monitor and resolve exceptions, discrepancies, and escalations in a timely manner.
• Process Improvement & Risk Management
  • Identify opportunities to streamline processes and enhance automation.
  • Implement and monitor controls to mitigate operational risks.
  • Participate in system upgrades, UAT testing, and process re-engineering initiatives.
• Reporting & Governance
  • Prepare and present operational metrics, dashboards, and incident reports to senior management.

Job Requirement

• Bachelor's degree in Banking, Finance, Business Administration, or related field.
• 5+ years in banking operations
• Strong attention to detail and ability to manage complex data.
• Excellent communication (verbal and written) and interpersonal skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Knowledge of KYC and compliance procedures.
• Ability to work independently and lead a team effectively.

Job Title: Banking Operations Professional

In this role, you will support critical banking operations to ensure smooth transaction processing, risk management, and compliance. Your responsibilities will include accurately and timely processing financial transactions, supporting trade settlements, payments, and documentation, as well as ensuring compliance with regulatory and internal policies.

• Process and reconcile financial transactions efficiently.
• Support the settlement of trades, payment processing, and documentation.
• Ensure adherence to regulatory and internal policies.

A degree in Finance or a related field is required. Previous experience in banking operations, risk, compliance, or finance is an advantage. Strong analytical and problem-solving skills are essential. Proficiency in banking systems and Microsoft Office is necessary.

• Transaction Processing
• Data Analysis
• Risk Management
• Compliance
• Microsoft Office

Job Overview:

• This role plays a vital part in ensuring that all work is completed with strict adherence to regulatory policies and standards.

About the Role:

• The successful candidate will be responsible for delivering timely and accurate service, in accordance with Service Level Agreements, while maintaining high standards of quality and excellence.
• Key responsibilities include monitoring data maintenance requests and reconciliations, as well as assisting with administrative tasks such as risk and control activities.
• This position also involves contributing to process improvements and other projects, with a focus on driving continuous improvement and growth within the organization.

Requirements:

• A minimum of an ITE or Diploma qualification is required, with experience in Banking operations being advantageous.
• The ideal candidate will possess excellent written English skills, proficiency in MS Office, particularly Excel and Word, as well as effective communication and stakeholder management skills.
• Familiarity with financial statements and ratios, as well as understanding of MAS Notices (credit-related), is also highly desirable.