4038 Account Management jobs in Bedok

Job location: Shanghai, China

When you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work certified.

• Drive DHL various BUs (CSI, DSC APAC etc.) in providing support for SFSC's China/Hong Kong growth agenda. Lobby DHL BUs for leads referral, opportunity development, customer stakeholder management.
• Working closely with DHL and SFSC throughout the entire sales cycle. Enhance conversion rate by providing proposal, commercial guidance.
• Increase retention rate by supporting China/Hong Kong renewals, leveraging DHL network and relationships with our customers.
• Implement governance model with SFSC and DHL BUs including monthly business reviews, sector reviews, Excom, opportunity tracking, escalation management etc.
• Actively engage and manage DHL and SFSC senior management, supporting the success of the partnership.
• Enhance DHL-SFSC partnership through identifying and championing new cooperation initiatives, sectorial development and best practice sharing.

• 10 years above extensive knowledge of Supply Chain/Contract Logistics/Service Logistics business
• Required business development experience with in-depth knowledge of China market, dynamics and evolution of new businesses and sectors
• Network and experience working with DSC regional teams and customers supply chain management teams
• Degree qualified, ideally with Professional Supply Chain certification/diploma
• Languages: English & Chinese (working proficiency)
• Job posting will close by 16 Sep 2025

Job Description:

Key Account Manager and Business Development Specialist

Our ideal candidate is based in Singapore, a major business hub in Southeast Asia, with easy access to public transportation. This role comes with attractive sales incentives and opportunities for professional growth.

The main responsibilities of this position include:

• Developing strategic partnerships with key clients to expand our market presence.
• Managing client relationships and delivering advanced surveillance solutions that meet their needs.
• Conducting proof-of-concept exercises, building strong relationships with clients, and collaborating with cross-functional teams on large-scale projects.
• Having experience with global system integrators or video surveillance brands is highly advantageous.

This role requires negotiation skills, market research expertise, account management abilities, sales skills, IP CCTV knowledge, interpersonal skills, regional sales expertise, information technology skills, presentation skills, business development expertise, commissioning capabilities, and video surveillance expertise.

Benefits:

Attractive Sales Incentives and Professional Growth Opportunities

As a Key Account Manager and Business Development Specialist, you will have the opportunity to work with a dynamic team, develop your skills, and advance your career in the field of video surveillance.

Key Responsibilities

• Maintain client relationships, identify deeper client needs, effectively drive conversions, and increase gross profit.
• Allocate resources effectively; oversee key client projects including execution, quality assurance, and final delivery.
• Assign tasks within the project team reasonably; assist in resolving issues and conflicts during cross-departmental collaboration.
  Maintain strong client relationships and uphold the company's and industry's brand reputation.

Resource Enablement

• Curate and contextualize case studies, playbooks, and benchmarks for international teams.

• Lead training sessions to train local teams on HQ best practices, platforms and case studies.

• Train HQ teams on creating case studies that can be used for international markets and to receive and score case studies from teams.

Strategic Mentorship

• Strategically collaborate with internal experts to surface best practices and past learnings that can strengthen client conversations and pitches.

• Leverage knowledge to ensure client work in SEA reflects HQ standards while remaining relevant to local markets

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time and within budget

• Manage the entire cycle of new and existing accounts/projects and act as the single point of contact on account related queries, escalation and attending to new or additional client requirement

• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives

• Facilitate discussions with the business leaders in the organization and customers to clearly define complete account requirements, i.e. business, product, marketing, support and delivery requirements

• Manage a complete account schedule, issues and risk list.

• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.

• Manage account expectations with internal and external stakeholders by monitoring progress against the plan, escalating problems and issues that impact cost, scope or schedule and notifying affected department.

Requirements

• Minimum 2 years of experience

• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines

• Excellent problem resolution skills including negotiation skills

• Commitment to customer service

• Good in Microsoft Office

• Flexibility to facilitate global engagement

• SAP transactional knowledge will be an added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey

Key Role: Account Management Specialist

We are seeking a highly skilled and experienced Account Management Specialist to join our team. The successful candidate will be responsible for managing client requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time.

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time.
• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives.
• Facilitate discussions with business leaders in the organization and customers to clearly define complete account requirements.

• Manage a complete account schedule, issues and risk list.
• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.
• Manage account expectations with internal and external stakeholders by monitoring progress against the plan.

• Minimum 2 years of experience
• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines
• Excellent problem resolution skills including negotiation skills
• Commitment to customer service

• Maintaining accurate and up-to-date records of client interactions.
• Developing and implementing effective strategies to retain existing clients and acquire new ones.
• Building strong relationships with clients through excellent communication and interpersonal skills.
• Providing exceptional customer service and support to ensure client satisfaction.

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently in a remote setting.
• Proficiency in Microsoft Excel and other relevant software applications.

As a seasoned professional, you will lead and manage a dynamic team of account managers. Your primary objective is to guide new staff on company processes, assist with the onboarding of new clients, and effectively handle audit enquiries.

• Must be able to independently handle a full set of accounting tasks.
• Demonstrate sound knowledge in accounting principles.
• Proficient in preparing and submitting GST reports.
• Responsible for performing month-end and year-end closing reports.
• Prepare bank reconciliations.
• Carry out analytical assessments of financial statements.
• Prepare reports on assessments of financial statements.
• Maintain proper filing of supporting documents.