91 Workflow Management jobs in Singapore

Our Client:

• Engineering Industry (Government Sector)
• Mon Fri, 8:30am 6:00pm
• Tiong Bahru
• UP $3500 Basic + Variable Bonus

Responsibilities:

• Oversee and manage administration and welfare programmes, including contractors, partners and clients
• Lead and supervise the team, driving efficiency and productivity through process reviews and improvements
• Ensure programmes meet SLAs and KPIs through effective collaboration and stakeholder management
• Handle procurement processes, monitor payments, and respond to all enquiries, feedback, and complaints
• Prepare reports on programme performance and support management with other assigned duties

Requirements:

• Min. Bachelors' Degree in Business or equivalent
• No Experience Required, Training will be Provided
• Only Singaporeans may apply

For interested applicants, please click "APPLY NOW"

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Cassandra Chai Xin Le | EA Reg No: R

JTE Recruit Pte Ltd | EA Lic No: 14C7215

• Spot inefficiencies and redesign workflows for better results
• Collaborate with teams across operations, sales, finance, and logistics
• Lead improvement projects using Lean, Six Sigma, or BPMN methodologies
• Train and support staff on new processes
• Track performance and report outcomes to management

• Degree in Business, Management, or related field
• Experience in process management or business improvement
• Strong analytical, problem-solving, and communication skills
• Familiarity with process modeling tools and improvement frameworks
• Bonus: Certifications in Lean, Six Sigma, or BPM

• Competitive salary & benefits
• Growth opportunities in a dynamic work environment
• Be part of a culture that values innovation and continuous improvement

Click to apply now through Jobstreet or you may send your updated resume to Shirley Tan (Reg No: R at 

We regret to inform that only shortlisted candidates will be notified.

Cornerstone Global Partners (License No: 19C9859)

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world's readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Manager, Business Process

Key Responsibilities:

• Design and optimise business processes using industrial engineering methodologies; monitor performance, conduct root cause and performance analyses, and identify process gaps against industry best practices
• Lead and manage process improvement projects that support the company's strategic objectives and drive operational excellence
• Oversee cross-functional and cross-organisational project teams to design, implement, and roll out innovative technologies and process solutions that enhance efficiency, customer satisfaction, and revenue
• Identify and drive improvement opportunities through process reviews, automation, process mining, digitalisation, and the implementation of best practices across the organisation
• Engage in process re-engineering to streamline end-to-end workflows and improve the new customer onboarding experience
• Maintain and update process documentation, including standard operating procedures and operations manuals
• Prepare and present reports on project management progress and process improvement outcomes to stakeholders and leadership
• Collaborate closely with senior leadership to identify opportunities for improvement and support the development and execution of cross-functional initiatives
• Ensure clear communication and effective collaboration across departments to support successful project implementation and ensure smooth adoption of new processes and solutions

Requirements:

Education & Qualifications

• Bachelor's degree in Industrial Engineering, Business Management, Project Management, or a related discipline
• PMP Certification (mandatory): Demonstrates formal training and mastery of project management standards and methodologies
• Scrum Master Certification (preferred): Agile experience is a strong advantage, particularly within dynamic, cross-functional teams

Experience

• 5 to 10 years' experience in business process management or supply chain operations, with a proven track record of delivering process improvements and enhancing operational efficiency
• Minimum 2 years' experience in project management, including full project lifecycle leadership, stakeholder engagement, accountability, and risk mitigation
• At least 3 years' experience in the implementation of supply chain systems and processes
• Minimum 3 years' practical application of industrial engineering techniques in business process redesign or operational excellence programmes
• Practical understanding of manufacturing, logistics, and supply chain operations, including associated systems and tools

Technical & Domain Expertise

• Proven subject matter expertise in supply chain management, including end-to-end process analysis and optimisation

• Deep understanding of industrial engineering principles, including:

• Lean methodologies and continuous improvement tools (e.g. Kaizen, 5S, Six Sigma)

• Time-motion studies for performance evaluation
• Capacity planning and resource optimisation

• Systems thinking and process redesign

• Knowledge of Lean Six Sigma preferred; familiarity with structured methodologies that drive process improvement and operational excellence

• Skilled in identifying cost-savings and improvement opportunities using tools such as value stream mapping, process simulation, Six Sigma, and work standardisation

Core Skills & Competencies

• Strong problem-solving skills, with the ability to identify root causes, analyse complex issues, and implement effective solutions under pressure
• Excellent communication and interpersonal skills, with the ability to work effectively across departments and levels of the organisation
• Strong organisational and leadership abilities, with a results-oriented mindset
• Ability to influence and collaborate across all levels of the company, including senior leadership and cross-functional teams
• Flexible and adaptable to change, with a proactive approach to continuous improvement

Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today's corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive

The Business Process Analyst will report directly to the APAC Commercial Process Lead. This position is a key part of the Global Process Team and is responsible for understanding the company's business strategy, North Star operating vision, business imperatives and capabilities, and how they affect technology imperatives and strategic initiatives. Develops interaction model for people, resources, and controls within the process constraints.

The Business Process Analyst will partner with the business, global technical business solutions, GI Controls and IT to ensure adoption of "best practices" and standardization of business architecture outputs across the company.

The responsibilities for this role include:

• Understand the company's business strategy, operating vision, business imperatives and capabilities, and how they affect technology imperatives.
• Understand the key challenges that sponsor and key stakeholders face.
• Define opportunities to create business value for the company.
• Define the specific business solutions and structures needed to realize these opportunities.
• Help define the performance goals, metrics, and key milestones for the proposed solutions.
• Review prototypes, enterprise blueprints, and the scope of the initiatives to meet the business imperatives.
• Increase the level of business and IT leaders confidence in the solution.
• Identify risks and assumptions associated with the functional elements of the solution.
• Advocate and drive adoption of "best practices" to ensure standardization of business architecture outputs across the company
• Works closely with solution/technical architects to deliver business architecture artifacts needed for End-to-End Architecture & Solution Architecture Approach deliverables
• Provides recommendations, and collaborates with business to ensure solutions meets the business needs on a complex project.
• Assess and diagnose business problems ranging from tactical to strategic in size and nature. Apply a wide range of business performance diagnostic methods, tools, and capabilities, both quantitative and qualitative, to analyze issues, identify root-causes, quantify problems, and effectively communicate findings and results to senior business leaders.
• Work with stakeholders from across the organization (senior and junior) to develop solutions and ideas for identified business challenges. Apply various solution development techniques through facilitated workshops, direct engagement sessions, etc. to transform process, people, organizational design, roles.
• Lead business process design and improvement efforts for key business problems using common re-engineering techniques, including application of best practices and LEAN Six Sigma.
• Assist in defining, analyzing, and evaluating business process &/or system requirements to solve business problems
• Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs
• Drive and challenge stakeholders on their assumptions of how their processes can be improved
• Develop formal recommendations/solutions for review by business customers
• Contribute and develop Business Change Team Knowledge Management & Best Practices
• Develop comprehensive process designs and details to outline strategic and tactical solutions for the business.

What we're looking for:

The ideal candidate will demonstrate a passion for solving business problems, creating solutions to change the business, and working hands on the day-to-day execution of change projects and programs. Ideal candidates will have proven experience in strategic problem solving, process improvement, business analysis, program and change management, and leading execution in complex, cross-functional environment including with technology teams. Candidates must be dynamic and capable of leading and executing successfully in an ambiguous environment. Ability to persuade, communicate in written, presentation, and oral forms, and ability to lead through influence is critical to the success of this role. Candidate should have strong emotional intelligence and the ability to empathize with business stakeholders. Further, the ideal candidate will pose a strong business and commercial acumen and understanding of insurance industry.

• 5+ years of experience in management consulting, business operations, or process improvement roles.
• Insurance industry experience in commercial P&C preferred but not required.
• Strong critical thinking and analytical reasoning (quantitative and qualitative) that can be applied in a problem-solving scenario.
• Lean Six Sigma certification and Visio experience.
• Must have experience and expertise in applied process improvement methodologies including process mapping, root cause analysis, re-engineering, etc.
• Strong PC and documentation skills, e.g. Excel and Advanced Word.
• Strong written and verbal communication skills.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

OP - OperationsAIG Asia Pacific Insurance Pte. Ltd.

Our Client:

• Engineering Industry (Government Sector)
• Mon Fri, 8:30am 6:00pm
• Tiong Bahru
• UP $4000 Basic + Variable Bonus

Responsibilities:

• Assist in business planning and operations to align with the company's strategic goals. Support contract management, ensuring compliance with SLAs and KPIs
• Provide financial and business policy guidance to Operation Centres to support effective decision-making and operational efficiency
• Conduct data and business analysis on projects and surveys. Participate in initiatives related to risk management, process re-engineering, and quality improvement

Oversee onboarding and offboarding activities, including staff access coordination. Contribute to the company's Business Excellence programs such as Bizsafe, BCM, and Service Quality initiatives

Requirements:

• Min. Bachelors' Degree in Business or equivalent
• No Experience Required, Training will be Provided
• Only Singaporeans may apply

For interested applicants, please click "APPLY NOW"

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Cassandra Chai Xin Le | EA Reg No: R

JTE Recruit Pte Ltd | EA Lic No: 14C7215

Job Title: Business Process Analyst

This role is focused on supporting the development and delivery of business solutions. The ideal candidate will have strong analytical skills, with the ability to gather and analyze business requirements.

The successful Business Process Analyst will act as a liaison between stakeholders and the technical team, defining product features and translating business needs into user stories.

Key responsibilities include:

• Facilitating workshops to define product features;
• Maintaining traceability between requirements and test cases;
• Collaborating with cross-functional teams to support development and delivery;
• Identifying and addressing process gaps and implementing improvements;
• Providing analysis and recommendations to inform business decisions;

To be successful in this role, you will need:

• A Bachelor's Degree in IT, Engineering, or Computer Science;
• 4 years of experience in a Business Analyst role;
• Strong problem-solving abilities;
• Exceptional verbal and written communication skills;
• Fundamental knowledge of SQL;

Desired skills include experience in handling public sector applications and being CBAP certified. Strong analytical and problem-solving skills are essential for success in this role.

We are seeking an experienced Business Process Analyst to join our team. As a Business Process Analyst, you will be responsible for analyzing and improving business processes to increase efficiency and productivity.

Key Responsibilities:

• Process Analysis : Analyze and model existing business processes to identify areas for improvement.
• Solution Design : Collaborate with stakeholders to design solutions that meet business objectives.
• Requirements Gathering : Work with stakeholders to identify business needs and requirements.
• Project Management : Assist in project planning, including timelines, resources, and budget.

To be successful as a Business Process Analyst, you should have the following skills and qualifications:

• Experience : Proven experience in business process analysis, requirements gathering, and solution design.
• Skills : Proficiency in business analysis tools and techniques, knowledge of project management methodologies, familiarity with data analysis tools (e.g., SQL, Excel, BI tools).

As a Business Process Analyst, you will have the opportunity to work on various projects and develop your skills in business analysis and process improvement.

If you are a motivated and detail-oriented individual with excellent analytical skills, we encourage you to apply for this exciting opportunity.

We are seeking a skilled Systems Analyst to join our team. The ideal candidate will possess strong analytical skills and be able to collaborate effectively with stakeholders.

The successful candidate will analyze business requirements, develop functional specifications, and work closely with development teams to ensure smooth project delivery.

This is an excellent opportunity for someone looking to take their career to the next level in a dynamic and innovative environment.

• Analyze business requirements and develop detailed functional specifications
• Work closely with development teams to ensure timely project delivery
• Collaborate with stakeholders to identify areas for process improvement
• Maintain up-to-date knowledge base related to agile reporting and problem management

• At least 5-6 years of experience in system analysis or testing
• 3-4 years of experience in Agile scrum processes
• Knowledge of IT projects life cycle in banking environment
• Basic product knowledge on Digital banking and related technology
• Excellent communication and analytical skills

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

You will have the chance to work with a talented team of professionals who are passionate about delivering high-quality results.

We are a dynamic and innovative organization that values collaboration, creativity, and excellence.

We are committed to fostering a positive and inclusive work environment that supports the growth and well-being of our employees.

We are seeking a skilled Business Process Coordinator to join our team.

The ideal candidate will have a strong background in software applications and services, with experience in developing policies and procedures for teams.

This role requires someone who can identify business needs and provide solutions to address them, while also supporting the Project Manager in meeting System Service Level Agreements (SLA).

• Application Management
• Ensure software applications and services run smoothly on a day-to-day basis.
• Develop policies, procedures, and duty rosters for teams to ensure personnel backup during maintenance of 24x7 services.
• Project Coordination
• Manage project scope, schedule, cost, and resources.
• Ensure system or product readiness for smooth deployment, adoption, and operations.
• Requirements Analysis
• Gather, validate, and analyze requirements.
• Stakeholder Management
• Able to engage stakeholders and manage their expectations.

• Degree/Diploma in Computer Science/Information Technology or equivalent.
• Minimum 2 years of experience as a Project Manager.
• Prior working experience in IT business analysis, application solutioning design, and testing.
• Strong analytical & problem-solving skills with high initiative.

Familiarity with Confluence and JIRA is preferred.