Customer Service Executive
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Responsibilities
- Acts as the point of contact on for specialized and/or major customer accounts of diverse scope and complexity by maintaining successful, long-term business relationships and contacts with customer procurement employees.
- Responds to requests for quotations in a timely manner and coordinates with price estimating, reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.
- Follow up on submitted offers to customers to drive sales and meet organization financial targets by utilizing ILS to drive slow moving inventory sales.
- Perform contract review, including screening customers' orders against existing LTAs, MTAs, Parker's standard terms and conditions, or other published contractual guidelines. Acknowledge purchase orders in accordance with the method and timing agreed with the customer and enters purchase orders into the system, ensuring the accuracy of sales order entry data.
- Monitors delivery status and provides status reports to customers by gathering data, researching outstanding shipments, and obtaining up‐to‐date shipping information from numerous sites globally.
- Provides solutions to customer problems that impact cost or schedule. Negotiates requirements across multiple customers, products, and internal teams with the focuses on stock allocation issues to maximize customer service levels.
- May re-prioritizes schedule to meet customer commitments by identifying significant problems and escalates matters to the Customer Account Manager, and tracks the matter until its' resolved.
- Acts as the voice of the customer and ensures timely resolution to all customer orders and enquiries by resolve customer complaints concerning invoices or billing discrepancies, ensures invoices have been processed and paid by monitoring the customers' account status and research account histories to assist in collection activities by accounts receivable.
- Has responsibility to coordinate and ensure coverage for "aircraft-on-ground/critical priority service by responding to all AOG inquiries within 4 hrs and close AOG inquiries with stock on hand.
- Analyze and propose changes in methods and/or procedures to improve efficiency and the quality of service. Lead continuous improvement initiatives to improve the efficiency of internal systems and processes within the division and/or with corporate and customer involvement.
- Serve as a functional subject expert and resource by sharing specialized knowledge with others team members. Represents Company on specific projects by contributing to team effort by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities.
- Develop knowledge of procurement practices and FAA regulations, Parker products, and manufacturing processes, and customers. Ensures compliance with federal, state, and aerospace industry regulations (e.g., FAA); ensures adherence to requirements and advises management on needed actions.
Qualifications
- Bachelor's degree or Experienced Diploma holder with at least 3 years of relevant experience in business administrations and customer service.
- Proven ability to administer customer accounts, prioritize shipments, efficient servicing of customer requests, prompt communication, take ownership and manage customer relationships.
- Experienced in preparing and responding to RFQs timely, quotations, able to coordinate pricing and lead time, address customer inquiries and provide support to Business development/Account Managers.
- Strong cross‑functional coordination skills (quality, shipping, accounting, planning, production) with the ability to prioritize AOG requests and release orders based on customer's request dates.
- Proficient in monitoring deliveries, providing backlog status reports, monitor customers' account status and support collections efforts.
- Skilled in reviewing and coordinate with internal quality division to resolve customer complaints/claims (damaged, late, incorrect shipments) and support replacements when required.
- Commitment to continuous improvement, willingness to develop knowledge of FAA regulations, export compliance, team‑oriented, SAP experience referred.
- Successful candidates may be required to work on weekends on a rotational roster in line with operational needs.
Executive, Customer Service
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Description
The Executive, Customer Service (Events and Operations) will be responsible for planning, coordinating, and executing a variety of events that enhance the school's brand presence, engage stakeholders, and support student enrolment objectives. This role involves close collaboration with internal teams, external vendors, and stakeholders to ensure events are well-organized, impactful, and aligned with the institution's vision and goals.
Responsibilities:
Event Planning & Execution
- Assist in conceptualizing and planning events such as open houses, school tours, scholarship briefings, webinars, corporate connect sessions, exhibitions, and internal celebrations.
- Manage event logistics including venue booking, catering, equipment, décor, photography/videography, and other requirements.
- Coordinate with vendors, suppliers, and contractors to ensure timely delivery of services.
- Prepare event timelines, checklists, and budgets, ensuring events are delivered within scope and cost.
Stakeholder Engagement
- Liaise with admissions, marketing, academic, and operations teams to align event objectives.
- Support communications with parents, students, corporate partners, and agents regarding event participation.
- Ensure VIP guests and speakers are briefed, hosted, and supported during events.
Marketing & Promotion
- Work with the Marketing team to create promotional content, invitations, and event-related communications.
- Support and be the liaison for social media coverage, photography, and live updates during events.
- Assist in preparing post-event reports, including photos, videos, and impact assessments.
Operational Support
- Handle event registrations, RSVPs, and attendance tracking.
- Monitor on-ground activities during events to ensure smooth flow and quick problem resolution.
- Support in gathering feedback from participants for continuous improvement.
Key Skills & Competencies
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Attention to detail and problem-solving mindset
- Proficiency in MS Office, Google Workspace; familiarity with CRM tools (e.g., HubSpot) an advantage
- Ability to work under pressure and manage tight deadlines
- Flexibility to work evenings/weekends for events as required
Qualifications & Experience
- Diploma/Degree in Event Management, Marketing, Communications, or related field
- 1–3 years of experience in event planning, coordination, or similar roles (fresh graduates with internships in events/marketing may also be considered)
Prior experience in the education sector is an added advantage
Job Type: Full-time
Pay: $3, $4,500.00 per month
Work Location: In person
Customer Service Officer @ Punggol
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Responsibilities:
- General Adminstration work
- Handle and process all enrolments and registration
- Handle & follow-up customers' enquires
- Assist in daily school operations and any ad-hoc duties as assigned
Requirements:
- Diploma & above
- Customer Service-oriented, patience and able to handle children.
- Able to work in weekdays evening, weekends and public holiday
- Must be able to communicate in Mandarin and English to be able to liaise with Mandarin and English speaking associates on handling daily school operations
Working Location: Punggol Area
Assistant Officer, Customer Service
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This position under Allgreen Properties.
Work location: Seletar Mall
Responsibilities include:
- Manage day to day operations in the service counter
- Maintain high level of staff's service standards
- Attend to shoppers' enquiries and all aspects of customer services
- Perform centre promotions related activities such as gifts redemptions etc.
- Manage a team of 3 other team members and reports to Marketing Manager
Requirements:
- Min GCE N Level qualification
- 2 years of experience in shopping mall or hotel concierge service is preferred
- Computer literate
- Possess good leadership qualities and interpersonal skills
- Customer oriented with good communication & interpersonal skills
- Able to work on shifts, weekends & Public Holidays
Part-Time Customer Service Officer @ Punggol
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Responsibilities:
- General Adminstration work
- Handle and process all enrolments and registration
- Handle & follow-up customers' enquires
- Assist in daily school operations and any ad-hoc duties as assigned
Requirements:
- Diploma & above
- Customer Service-oriented, patience and able to handle children.
- Able to work in weekdays evening, weekends and public holiday
- Must be able to communicate in Mandarin to be able to liaise with Mandarin speaking associates on handling daily school operations
Working Location : Punggol Area
Customer Service
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- Handle customer enquiries
- Provide quotations & billing to customers
- Coordinate with warehouse, transport, and port teams for smooth operations.
- Ensure all port operations related documents details are in order
- Sorting and filing of documents
- Ensuring smooth daily operations for transport department's
- Any other ad hoc duty from the HOD/ Manager.
Requirements:
- Nitec / Diploma in Logistics, Supply Chain, or related field.
- Basic knowledge of port and logistics operations.
- Good communication and teamwork skills.
- Able to work in a fast-paced environment.
- Customer-oriented and attentive to details.
Customer Service
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About the role
Vanguard Logistics Services (Singapore) Pte Ltd is seeking motivated and experienced Seafreight Customer Service professional to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service experience and support to our clients.
What you'll be doing
- Manage and respond to customer inquiries and requests related to seafreight shipments
- Coordinate with internal teams and external partners to facilitate seamless freight forwarding services
- Prepare and process relevant documentation for seafreight shipments
- Monitor shipment status and provide proactive updates to customers
- Assist with the resolution of any issues or concerns that may arise during the shipping process
- Maintain accurate records and data related to customer accounts and shipments
- Contribute to the continuous improvement of customer service processes and procedures
What we're looking for
Customer Service
- Minimum 2 years of Customer Service experience in NVOCC or freight forwarding
- Strong understanding of seafreight operations and documentation requirements
- Excellent communication and interpersonal skills to effectively interact with customers
- Proficient in data entry
- Ability to multitask, prioritize and work under pressure to meet deadlines
- Demonstrable problem-solving and analytical skills
- Strong attention to detail and commitment to delivering high-quality service
What we offer
At Vanguard Logistics Services, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Opportunities for professional development and career advancement
- Flexible work arrangements to maintain a healthy work-life balance
- Team-building activities and social events
About us
Vanguard Logistics Services is a leading global NVOCC, freight consolidation service provider. With a strong presence in the Commonwealth Central Region, we pride ourselves on delivering reliable and efficient services to our clients. Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.
If you're ready to join a dynamic and forward-thinking organization, apply now for the Seafreight Customer Service role at Vanguard Logistics Services.
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Customer Service
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Responsibilities:
Handle customers' inquiries & requirements via email or phone.
Schedule and assign jobs to drivers.
Daily email of sign POD
Perform data entry by using WMS
Generate picking & packing list by using WMS
Submit weekly / monthly inventory reports to customers by using WMS
Preparation of necessary documents as and when is required
Communicate & coordinate with internal and external stakeholders
Requirement
Knowledge & Usage of Microsoft office
Language Knowledge of Read, Write & Spoken: English & Mandarin
Completed vaccinations
Able to work OT when is required
Passion for continuous learning and personal growth
Working Hours
5.5 working days.
Mon – Fri 8am – 5pm / Sat 8am -12noon.
Customer Service
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Join Clarus Marketing Pte Ltd as a full-time Customer Service Executive We are looking for individuals who are passionate about helping people, able to handle inquiries with professionalism, and keen to grow their career in a dynamic team.
Responsibilities- Handle customer inquiries through phone, email, and chat
- Provide accurate product and service information
- Resolve issues promptly with professionalism and empathy
- Record and update customer interactions in the system
- Support other administrative and operational tasks when required
- Good communication and interpersonal skills
- Strong problem-solving and service-oriented mindset
- Proficiency in English (Mandarin/Malay/Tamil is a plus)
- Customer service experience preferred but not required
- Basic computer literacy (MS Office, email, CRM tools)
- Full-Time, Office-Based (Singapore)
- 5-day work week
Customer Service
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About the role
Food Premium Valley Pte Ltd is seeking an enthusiastic and dedicated Customer Service Assistant to join our team in Jurong West region. In this full-time role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless experience.
What you'll be doing
- Perform data entry into the ordering system and transmit print picking list for store-personnel to pick the orders and delivery summary list for delivery.
- Inform sales personnel of any changes in the price movement and stock level.
- Respond to customer inquiries and requests via phone, email, and online chat in a timely and professional manner
- Assist customers with product information, order status, and troubleshooting
- Liaise with internal teams to resolve customer issues and ensure customer satisfaction
- Maintain accurate customer records and database updates
- Provide administrative support, such as data entry, filing, and document management
- Contribute to the continuous improvement of customer service processes and procedures
What we're looking for
- Previous experience in a customer service or administrative role, preferably in the food service (FMCG) industry
- Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
- Excellent problem-solving and decision-making skills, with the ability to think quickly and provide effective solutions
- Proficient in Microsoft Office suite (Word, Excel, Outlook), AutoCount
- Attention to detail and a commitment to maintaining accurate records
- Flexible and adaptable, with the ability to work in a fast-paced environment
- Working Hours: 10.30pm to 7.30am
- Working Days: 6 days
What we offer
At Food Premium Valley Pte Ltd, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits, including health insurance and professional development opportunities.
About us
Food Premium Valley Pte Ltd is a leading provider of high-quality food products in the Jurong West Region. Our mission is to deliver exceptional customer service and a superior product experience to our clients. With a strong focus on innovation and sustainability, we are constantly striving to exceed the expectations of our customers and stay ahead of industry trends.
If you're excited about the prospect of joining our team, we encourage you to apply now.