5,789 Vp Of Business Development jobs in Singapore

Location:
 Flexible (Europe / Asia preferred)

Company:
 SwiftBridge – Secure SWIFT-to-Blockchain Middleware

Type:
 Full-time

About Us

SwiftBridge is building the 
first plug-and-play middleware
 that securely connects 
SWIFT MT103 flows
 to the 
Ethereum blockchain
. Our platform enables banks, PSPs, and fintechs to instantly convert SWIFT messages into tokenized assets, with 
compliance, custody, and reconciliation
 built in.

We are moving from 
functional prototype
 to 
commercial deployment
, and are now seeking a 
Vice President of Business Development
 to spearhead our market entry.

Your Mission

As VP Business Development – Financial Institutions, you will:

• Lead commercial strategy and open 
  strategic partnerships with banks, PSPs, and fintechs
  .
• Use your 
  existing network in the banking ecosystem
   to sign our first pilot clients.
• Work closely with the CEO, Product, and Compliance teams to position SwiftBridge as the 
  standard SWIFT-to-blockchain gateway
  .
• Represent the company at 
  industry conferences, fintech events, and investor meetings
  .
• Drive revenue growth through 
  B2B SaaS licensing and transaction-based monetization
  .

What We Are Looking For

• Proven track record
   in business development or sales within financial services, banking technology, or fintech.
• Strong 
  network with decision-makers
   in regional banks, PSPs, or core banking providers.
• Knowledge of 
  SWIFT, payments infrastructure, and/or blockchain tokenization
  .
• Experience in 
  closing B2B SaaS or enterprise deals
  .
• Entrepreneurial mindset: ability to thrive in a 
  fast-moving startup
  .
• Fluent in English (other languages are a plus).

Why Join Us?

• Be part of a 
  groundbreaking project
   bridging legacy finance and blockchain.
• Direct influence on 
  product-market fit and go-to-market strategy
  .
• Opportunity to 
  shape partnerships with financial institutions
   from day one.
• Competitive compensation with 
  equity options
  .

How to Apply

• If you are ready to drive institutional adoption of blockchain banking infrastructure, apply directly via LinkedIn with the subject: 
  VP Business Development – Financial Institutions
  .

Full-time– Permanent–Salary: Competitive + competitive benefits package - Location: Singapore I Hybrid

About AerFin

AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today's insight and tomorrow's foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we're perfectly placed to keep fleets flying and get deals done. That's the AerFin way. That's the way ahead.

About the role

Due to exceptional and continued growth, we are seeking a dynamic and experienced VP of Business Development (Asia Pacific) - Airframe to lead our efforts in generating new airframe and engines component trading and program opportunities with existing and prospective strategic customers in the Asia Pacific region.

You will primarily focus on identifying and developing airframe and engines opportunities. However, you will also be responsible for generating sales opportunities across AerFin's full range of services, including Airframe Major Assets, Engine Leasing, Engine MRO Lite/Disassembly, Asset Acquisitions, and other related services. If you excel at building and maintaining customer relationships and have a passion for driving business growth, we encourage you to apply.

Responsibilities:

• Develop and leverage customer insights to create value propositions tailored to the Asia Pacific market.
• Partner with the VP Sales Asia Pacific and the Strategic Business Development Team to build key external relationships and accelerate company growth.
• Support asset acquisition opportunities with the origination/trading team.
• Establish and maintain strong customer relationships across all levels, negotiating both individual component sales and long-term contracts.
• Monitor and manage Key Account KPIs, ensuring alignment with strategic targets and customer expectations.
• Collaborate closely with sales executives and account managers to ensure all sales activities are recorded accurately and executed to the highest standards.
• Drive market intelligence gathering and generate sales reports for internal stakeholders.
• Collaborate with the Strategic Sales Team to identify and convert complex deal opportunities.
• Work with the marketing team to maximize new business development opportunities and event participation.
• Coordinate with various internal teams, including Engine Sales, Airframe Repairs, Inventory, and Trading teams, to align strategies and optimize customer service and acquisition opportunities.

Skills & experience:

• 10+ years' experience in an airline, OEM, or MRO sales environment. Some of this experience could have been in Sales, Business Development, Procurement, or Customer Service.
• Proven experience in business development within the aviation sector, with a strong focus on airframe components and Used Serviceable Materials.
• In-depths understanding of the aviation sector, particularly airframe components, engine leasing, MRO services, and asset acquisitions.
• Demonstrated ability to generate revenue through strategic marketing, effective negotiation, and closing deals.
• Proficient in conducting comprehensive market research to identify new business opportunities and emerging trends in the Asia Pacific region.
• Established relationship with key Asia Pacific airline customers, and knowledge of Airbus and Boeing airframe components would be desirable.
• Strong skills in initiating, developing, and maintaining customer relationships at all levels.
• Willingness and capability to travel internationally and domestically, often at short notice.

What we offer in return:

• Discretionary Bonus Scheme
• Life Assurance
• Pension Scheme
• Employee Assistance Program (EAP)
• Healthcare Scheme
• 23 days of annual leave days
• Social events and much more

We're actively reviewing applications and conducting interviews regularly. To ensure your consideration, please submit your application early. Please note, we reserve the right to close this vacancy once a suitable candidate is found, so don't delay in sending your CV today for immediate consideration.

AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.

(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)

We're looking for a seasoned IT sales professional to drive business growth and establish strong relationships with C-level executives and senior management. The ideal candidate will develop and execute sales strategies, identify new opportunities, and manage multiple channel selling approaches.

Responsibilities:

• Build and maintain relationships with key stakeholders, including C-level profiles and business unit leaders
• Develop annual sales plans aligned with company objectives
• Identify and capitalize on internal and external opportunities
• Execute strategies to support company vision and leadership
• Coordinate communications to support sales objectives
• Drive sales strategies across multiple teams and phases
• Implement and manage multiple channel selling strategies

Requirements:

• Minimum 15 years of experience in selling IT services in Singapore
• Proven track record of managing a portfolio worth $30M+ and signing large deals ($20M+ TCV)
• Experience working with large IT services companies
• Strong skills in:
  • Sales strategy development and execution
  • Market research and competitor analysis
  • Sales forecasting and quota development
  • Maintaining professional and technical knowledge

Key Performance Indicators:

• Achieve personal sales targets
• Contribute to team efforts by driving related results
• Develop and implement gross-profit plans through marketing strategies and trend analysis
• Track changing trends, economic indicators, and competitors to maintain sales volume.

About UsFoundever is a global leader in the customer experience (CX) industry with 150,000 associates worldwide. We are dedicated to providing exceptional experiences for over 800 leading digital-first brands. Our innovative CX solutions, technology, and expertise are tailored to meet our clients" operational requirements and ensure a seamless customer experience at critical moments.Supporting over 9 million customer conversations daily in more than 60 languages across 45 countries, Foundever merges global strength and scale with the entrepreneurial spirit of our founder-led culture. This unique combination allows companies of all sizes and industries to revolutionize their CX strategies.Job SummaryFoundever is expanding, and we are seeking individuals to join various verticals including Manufacturing, Healthcare, Trust & Safety, and Collections. As the VP of Business Development, you will have a pivotal role in identifying and securing new Enterprise clients. This position presents a distinctive opportunity to utilize our extensive global presence across 45 countries to drive substantial business growth.Your responsibilities will involve developing and presenting tailored business cases that highlight our CCaaS outsourcing capabilities for contact center and customer experience delivery, both domestically and internationally. Your expertise will not only aid in acquiring new clients but also in reinforcing our standing as an industry leader.Primary Job Responsibilities- Formulate client-specific and vertical strategies to acquire new business in the Enterprise sector.- Generate leads and identify new business opportunities by leveraging social selling techniques and industry connections, with a focus on BPO and CX engagements.- Serve as a trusted advisor to client prospects, showcasing a profound understanding of their business drivers and offering solutions through effective sales strategies.- Manage a sales pipeline to ensure consistent progress and attainment of sales targets.- Lead the preparation and submission of responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), collaborating with internal teams to create compelling proposals that meet clients" needs.- Stay abreast of market trends and competitor activities.- Lead negotiations to secure new business, ensuring favorable terms while complying with organizational policies.Qualifications- Bachelor's degree or equivalent education and work experience.- 5-7+ years of sales experience, recognized as a thought leader in your vertical.- Demonstrated sales performance with a deep understanding of key players, trends, client pain points, and solutions.- Proficient in vertical specifics, including regulatory and market dynamics.- Extensive network within the vertical, adept at navigating complex sales cycles and understanding competitive landscapes.- Comprehensive industry knowledge, actively contributing to strategic discussions and client solutions.- Developed innovative strategies impacting the vertical and clients significantly.- Proficient in contact center operations and strategies for achieving key performance metrics in an enterprise sales role.- Recognized as an industry expert by peers and clients; speaking engagements at conferences are a plus.- Excellent verbal and written communication skills, capable of articulating complex ideas effectively to diverse audiences.- Collaborate effectively in cross-functional teams and contribute to a positive team culture.- Ability to travel up to 50% domestically and internationally.Pre-Employment RequirementsOffers of employment are conditional upon successfully completing and passing a criminal background check that reviews all criminal activity in every area of residence for the past seven years.,
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Vice President Business Development Related Jobs
#J-18808-Ljbffr

About this role

This role plays a key part in driving commercial growth across South-East Asia. You will be responsible for both winning new business and growing revenue within existing client accounts. You’ll focus on building positive relationships, finding opportunities, and leading commercial conversations that convert into meaningful work for Kantar.

You’ll balance winning new business with growing revenue in existing accounts, building strong client relationships, crafting high-impact proposals, and mentoring your team to success. This is an outstanding chance to create a significant impact on our growth trajectory while immersing yourself in a dynamic and collaborative environment!

• Team Leadership & Development: Mentor and coach a team of Client Development professionals, set clear targets, and drive their professional growth.
• New Business Growth: Identify, qualify, and pursue new opportunities while reactivating lapsed clients.
• Complete strategic upsell, cross-sell, and renewal plans to drive incremental revenue within key accounts.
• Client Relationship Management: Build and nurture senior-level client partnerships, acting as a trusted advisor.
• Pipeline & Performance Ownership: Own the country commercial pipeline, track performance metrics, and collaborate cross-functionally to achieve targets.

• 15+ years of leadership experience in a commercial or consulting environment
• Proven track record in managing P&L and delivering business growth
• Strong understanding of the SEA market and business culture
• Excellent communication, negotiation, and leadership skills
• Proven experience in both new business development and account growth
• Strong track record of mentoring and growing a commercial team to achieve ambitious targets
• Confidence in senior-level client conversations and the ability to encourage your team to do the same
• Strategic approach and able to set direction, prioritize opportunities, and translate big-picture goals into practical plans
• Excellent collaborator and comfortable working across functions to align teams around revenue objectives
• High levels of accountability and experience owning individual as well as driving your team to deliver commercial results

Unleash your potential at Kantar's Profiles division, home to the world’s largest audience network.

Join our expert team in survey design, sampling methodologies, and data science, we leverage cutting-edge technology to provide our clients with seamless access to real people and unparalleled insights.

Backed by industry-leading anti-fraud technology, our Profiles Audience Network comprises over 170 million individuals, in more than 100 markets worldwide. Our clients include many of the world’s leading brands, who trust us to collect reliable insights.

Be part of a team that shapes the future of panel market research and drives results for brands everywhere!

• Our team is made up of 600 people globally.
• We are present in 27 countries.
• Profiles currently holds a 10% share in the $3b panel industry but we have ambition, a robust 3-year business plan and the financial backing of our private equity owners (Bain Capital) to grow to be the #1 player in this sector.
• We provide an ideal environment for professional growth, offering:
• A ‘start-up’ atmosphere in which you can make a big impact and get credit for it.
• The chance to learn all aspects of the business and influence the decision-making process.
• The opportunity to network and learn from highly experienced, senior members of our teams from across the business, globally.
• We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar. You can be the expert of several solutions by comprehending our unique products.
• And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted. We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others at Kantar.
• Privacy and Legal Statement
• PRIVACY DISCLOSURE : Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Kantar's Profiles division is home to the world's largest audience network.

With access to 170m+ people in over 100 global markets, we offer unrivalled global reach with local relevancy. Validated by industry leading anti-fraud technology, Kantar's Profiles Audience Network delivers the most meaningful data with consistency, accuracy, and accountability – all at speed and scale.

Job Details

Senior Director/VP, Business Development, Profiles SEA

Singapore

About this role

This role plays a key part in driving commercial growth across South-East Asia. You will be responsible for both winning new business and growing revenue within existing client accounts. You'll focus on building positive relationships, finding opportunities, and leading commercial conversations that convert into meaningful work for Kantar.

You'll balance winning new business with growing revenue in existing accounts, building strong client relationships, crafting high-impact proposals, and mentoring your team to success. This is an outstanding chance to create a significant impact on our growth trajectory while immersing yourself in a dynamic and collaborative environment

What you'll be doing

• Team Leadership & Development: Mentor and coach a team of Client Development professionals, set clear targets, and drive their professional growth.
• New Business Growth: Identify, qualify, and pursue new opportunities while reactivating lapsed clients.
• Complete strategic upsell, cross-sell, and renewal plans to drive incremental revenue within key accounts.
• Client Relationship Management: Build and nurture senior-level client partnerships, acting as a trusted advisor.
• Pipeline & Performance Ownership: Own the country commercial pipeline, track performance metrics, and collaborate cross-functionally to achieve targets.

The skills & experience needed:

• 15+ years of leadership experience in a commercial or consulting environment
• Proven track record in managing P&L and delivering business growth
• Strong understanding of the SEA market and business culture
• Excellent communication, negotiation, and leadership skills
• Proven experience in both new business development and account growth
• Strong track record of mentoring and growing a commercial team to achieve ambitious targets
• Confidence in senior-level client conversations and the ability to encourage your team to do the same
• Strategic approach and able to set direction, prioritize opportunities, and translate big-picture goals into practical plans
• Excellent collaborator and comfortable working across functions to align teams around revenue objectives
• High levels of accountability and experience owning individual as well as driving your team to deliver commercial results

Kantar Profiles Division

Unleash your potential at Kantar's Profiles division, home to the world's largest audience network.

Join our expert team in survey design, sampling methodologies, and data science, we leverage cutting-edge technology to provide our clients with seamless access to real people and unparalleled insights.

Backed by industry-leading anti-fraud technology, our Profiles Audience Network comprises over 170 million individuals, in more than 100 markets worldwide. Our clients include many of the world's leading brands, who trust us to collect reliable insights.

Be part of a team that shapes the future of panel market research and drives results for brands everywhere

Some key facts:

• Our team is made up of 600 people globally.
• We are present in 27 countries.
• Profiles currently holds a 10% share in the $3b panel industry but we have ambition, a robust 3-year business plan and the financial backing of our private equity owners (Bain Capital) to grow to be the #1 player in this sector.
• We provide an ideal environment for professional growth, offering:
• A 'start-up' atmosphere in which you can make a big impact and get credit for it.
• The chance to learn all aspects of the business and influence the decision-making process.
• The opportunity to network and learn from highly experienced, senior members of our teams from across the business, globally.

Why join Kantar?

• We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar. You can be the expert of several solutions by comprehending our unique products.
• And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we're flexible in our approach to ensure people feel included and accepted. We're committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you're not a perfect fit, we'd love to receive your application and talk to you about this job or others at Kantar.
• Privacy and Legal Statement
• PRIVACY DISCLOSURE : Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

Country

Singapore

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.

Senior Director/VP, Business Development page is loaded# Senior Director/VP, Business Developmentlocations:
Singapore, 5 Temasek Boulevardtime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: November 28, 2025 (30+ days left to apply)job requisition id:
R We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.Kantar’s Profiles division is home to the world’s largest audience network.With access to 170m+ people in over 100 global markets, we offer unrivalled global reach with local relevancy. Validated by industry leading anti-fraud technology, Kantar’s Profiles Audience Network delivers the most meaningful data with consistency, accuracy, and accountability – all at speed and scale.**Job Details***Senior Director/VP, Business Development, Profiles SEA***Singapore***About this role**This role plays a key part in driving commercial growth across South-East Asia. You will be responsible for both winning new business and growing revenue within existing client accounts. You’ll focus on building positive relationships, finding opportunities, and leading commercial conversations that convert into meaningful work for Kantar.You’ll balance winning new business with growing revenue in existing accounts, building strong client relationships, crafting high-impact proposals, and mentoring your team to success. This is an outstanding chance to create a significant impact on our growth trajectory while immersing yourself in a dynamic and collaborative environment!**What you’ll be doing*** Team Leadership & Development: Mentor and coach a team of Client Development professionals, set clear targets, and drive their professional growth.* New Business Growth: Identify, qualify, and pursue new opportunities while reactivating lapsed clients.* Complete strategic upsell, cross-sell, and renewal plans to drive incremental revenue within key accounts.* Client Relationship Management: Build and nurture senior-level client partnerships, acting as a trusted advisor.* Pipeline & Performance Ownership: Own the country commercial pipeline, track performance metrics, and collaborate cross-functionally to achieve targets.**The skills & experience needed:*** 15+ years of leadership experience in a commercial or consulting environment* Proven track record in managing P&L and delivering business growth* Strong understanding of the SEA market and business culture* Excellent communication, negotiation, and leadership skills* Proven experience in both new business development and account growth* Strong track record of mentoring and growing a commercial team to achieve ambitious targets* Confidence in senior-level client conversations and the ability to encourage your team to do the same* Strategic approach and able to set direction, prioritize opportunities, and translate big-picture goals into practical plans* Excellent collaborator and comfortable working across functions to align teams around revenue objectives* High levels of accountability and experience owning individual as well as driving your team to deliver commercial results**Kantar Profiles Division**Unleash your potential at Kantar's Profiles division, home to the world’s largest audience network.Join our expert team in survey design, sampling methodologies, and data science, we leverage cutting-edge technology to provide our clients with seamless access to real people and unparalleled insights.Backed by industry-leading anti-fraud technology, our Profiles Audience Network comprises over 170 million individuals, in more than 100 markets worldwide. Our clients include many of the world’s leading brands, who trust us to collect reliable insights.Be part of a team that shapes the future of panel market research and drives results for brands everywhere!**Some key facts:*** Our team is made up of 600 people globally.* We are present in 27 countries.* Profiles currently holds a 10% share in the $3b panel industry but we have ambition, a robust 3-year business plan and the financial backing of our private equity owners (Bain Capital) to grow to be the #1 player in this sector.* We provide an ideal environment for professional growth, offering:* A ‘start-up’ atmosphere in which you can make a big impact and get credit for it.* The chance to learn all aspects of the business and influence the decision-making process.* The opportunity to network and learn from highly experienced, senior members of our teams from across the business, globally.* We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar. You can be the expert of several solutions by comprehending our unique products.* And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted. We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others at Kantar.* Privacy and Legal Statement* PRIVACY DISCLOSURE : Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.#LI-DT1**Country**SingaporeWe shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
#J-18808-Ljbffr

About this role
This role plays a key part in driving commercial growth across South-East Asia. You will be responsible for both winning new business and growing revenue within existing client accounts. You’ll focus on building positive relationships, finding opportunities, and leading commercial conversations that convert into meaningful work for Kantar.
You’ll balance winning new business with growing revenue in existing accounts, building strong client relationships, crafting high-impact proposals, and mentoring your team to success. This is an outstanding chance to create a significant impact on our growth trajectory while immersing yourself in a dynamic and collaborative environment!
What you’ll be doing
Team Leadership & Development: Mentor and coach a team of Client Development professionals, set clear targets, and drive their professional growth.
New Business Growth: Identify, qualify, and pursue new opportunities while reactivating lapsed clients.
Complete strategic upsell, cross-sell, and renewal plans to drive incremental revenue within key accounts.
Client Relationship Management: Build and nurture senior-level client partnerships, acting as a trusted advisor.
Pipeline & Performance Ownership: Own the country commercial pipeline, track performance metrics, and collaborate cross-functionally to achieve targets.
The skills & experience needed:
15+ years of leadership experience in a commercial or consulting environment
Proven track record in managing P&L and delivering business growth
Strong understanding of the SEA market and business culture
Excellent communication, negotiation, and leadership skills
Proven experience in both new business development and account growth
Strong track record of mentoring and growing a commercial team to achieve ambitious targets
Confidence in senior-level client conversations and the ability to encourage your team to do the same
Strategic approach and able to set direction, prioritize opportunities, and translate big-picture goals into practical plans
Excellent collaborator and comfortable working across functions to align teams around revenue objectives
High levels of accountability and experience owning individual as well as driving your team to deliver commercial results
Unleash your potential at Kantar's Profiles division, home to the world’s largest audience network.
Join our expert team in survey design, sampling methodologies, and data science, we leverage cutting-edge technology to provide our clients with seamless access to real people and unparalleled insights.
Backed by industry-leading anti-fraud technology, our Profiles Audience Network comprises over 170 million individuals, in more than 100 markets worldwide. Our clients include many of the world’s leading brands, who trust us to collect reliable insights.
Be part of a team that shapes the future of panel market research and drives results for brands everywhere!
Some key facts:
Our team is made up of 600 people globally.
We are present in 27 countries.
Profiles currently holds a 10% share in the $3b panel industry but we have ambition, a robust 3-year business plan and the financial backing of our private equity owners (Bain Capital) to grow to be the #1 player in this sector.
We provide an ideal environment for professional growth, offering:
A ‘start-up’ atmosphere in which you can make a big impact and get credit for it.
The chance to learn all aspects of the business and influence the decision-making process.
The opportunity to network and learn from highly experienced, senior members of our teams from across the business, globally.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar. You can be the expert of several solutions by comprehending our unique products.
And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted. We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
PRIVACY DISCLOSURE : Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.
#J-18808-Ljbffr

Role Overview
This role is responsible for supporting the Customer Centre in driving initiatives that prioritize both customer and employee satisfaction through the successful delivery of projects. In addition, the incumbent will play a crucial role in supporting the Head of Customer Experience by ensuring the implementation of robust quality control governance for project execution and management reporting.
Key Responsibilities
To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality of service delivery.
Develop and execute a customer experience strategy: Drive customer satisfaction and business growth by defining, planning, and implementing strategies to enhance the overall customer journey.
Lead and develop high-performing teams: Lead, mentor, and manage a multi-disciplinary team of Client Service Managers, Operations Development Managers, Knowledge Managers, Incident Response Managers, and Gen AI/Digital Adoption Specialists, ensuring team performance aligns with customer-centric goals.
Champion a Digital-First servicing model: Collaborate with stakeholders to leverage Generative AI and optimize internal and external servicing platforms, delivering real-time solutions and a superior digital experience.
Drive strategic decision-making in multi-functional teams: Serve as a key decision-maker in cross-functional MTJ squads, owning accountability for achieving squad objectives and delivering exceptional customer engagement and experience.
Enhance the customer journey and reduce service failures: Champion the SCM strategy to identify key areas of improvement and implement strategies to enhance the customer journey with a focus on reducing failure demand calls.
Manage and optimize DBS customer self-service channels: Own and optimize the DBS Public Web Help & Support portal, maximizing content effectiveness through SEO and taxonomy enhancements to empower customer self-service.
Maintain and enhance internal knowledge resources: Manage and maintain the DBS internal knowledge base, ensuring high-quality, up-to-date, and easily searchable content for Customer Centre and Branch staff.
Continuously monitor performance against targets to ensure quality and delivery standards.
Requirements
Min 8 years of relevant customer service experience in Banking/Financial Services with experience in leading teams and managing projects.
Excellent written and verbal communication skills.
Excellent relationship-building and management skills.
Ability to champion change and innovation orientation.
Strong planning and organizing skills, with ability to take ownership of results; good time management.
Strong customer and business focus.
Good teamwork and collaboration with excellent knowledge of project management processes.
Details
Primary Location: Singapore-DBS Asia Hub
Job: Customer Service
Schedule: Regular
Job Type: Full-time
Job Posting: Sep 19, 2025, 2:36:09 PM
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Banking, Financial Services, and Investment Banking
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