19 Volunteer Support jobs in Singapore

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment's passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company's content partners include Discord, HYBE and DC Comics, among many others.

The Community Support Associate will work with our community operations team on user inquiries and reports. You must be detail-oriented, tech-savvy, and self-motivated. Bilingual in Thai, Indonesian, or Traditional Chinese.

• Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements Work with other departments to track and resolve bugs and other technical issues

• 1-2 years' experience in community or user support. Must have experience with Zendesk
• Native-level proficiency in Thai, Indonesian, or Traditional Chinese.
• Technically savvy and able to quickly learn new systems
• Ability to understand and analyze complex cases
• Culturally aware of trends and pop culture in United States
• Must have experience working with multicultural company

With approximately 155 million monthly active users, WEBTOON Entertainment's IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad-the world's leading webnovel platform-WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Join us and work with some of the biggest artists, IP, and fandoms in comics

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment's passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company's content partners include Discord, HYBE and DC Comics, among many others.

The Community Support Associate will work with our community operations team on user inquiries and reports. You must be detail-oriented, tech-savvy, and self-motivated.
Bilingual in Thai, Indonesian, or Traditional Chinese.
Responsibilities

• Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements Work with other departments to track and resolve bugs and other technical issues

Requirements

• 1-2 years' experience in community or user support. Must have experience with Zendesk
• Native-level proficiency in Thai, Indonesian, or Traditional Chinese.
• Technically savvy and able to quickly learn new systems
• Ability to understand and analyze complex cases
• Culturally aware of trends and pop culture in United States
• Must have experience working with multicultural company

With approximately 155 million monthly active users, WEBTOON Entertainment's IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world's leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Join us and work with some of the biggest artists, IP, and fandoms in comics

Job Overview

We are seeking a dedicated Community Support Specialist to join our team. As a key member, you will play a vital role in delivering support programs for vulnerable individuals and families.

About the Role

You will be responsible for planning, developing, and evaluating family-related programs, working closely with stakeholders such as school leaders, educators, and religious organizations. Your tasks will include:

• Delivering talks, workshops, and seminars on family life education;
• Assisting in outreach and engagement efforts;
• Coordinating program activities and events;
• Providing support and guidance to participants;

Qualifications

To be successful in this role, you will need to possess:

• A Bachelor's degree in Social Work, Psychology, Counselling, Sociology, or a related field;
• Training and accreditation in Triple P (Positive Parenting Program) Level 2 and 3, Signposts Groupwork, Purposeful Play, and Prepare/Enrich;
• At least 3 years of relevant experience in family life education;
• Confidence in delivering seminars and facilitating group work;
• Proficiency in English is required, with Mandarin, Malay, or Tamil an advantage.

Benefits

We offer a dynamic and supportive work environment, flexible working hours, and opportunities for professional growth and development.

This role is focused on providing critical support services to vulnerable individuals and families, helping them navigate challenging life circumstances.

• Manage a caseload of active cases, delivering assessments, interventions, and counseling services as required.
• Collaborate with partners and stakeholders through regular case conferences and networking meetings.
• Evaluate case outcomes and document progress, ensuring timely submission of reports.

• Degree or Graduate Diploma in Social Work is preferred.
• New graduates are welcome; previous experience through internships or placements is also considered.
• A strong understanding of social work values and ethics is essential.

Job Summary:

The Youth Development Specialist provides support to adolescents who have faced abuse or neglect. Focused on enhancing wellness and quality of life, the specialist ensures that residents' basic personal, physical, emotional, spiritual, mental, educational, and social needs are comprehensively addressed.

Key Responsibilities:

• Carry out daily operational duties and supervise residents in their regular activities
• Assist residents with difficulties related to day-to-day issues and ensure their welfare and safety
• Promote discipline among residents and serve as a mentor/role model
• Assess, respond, and handle crises or conflicts
• Implement individual therapeutic interventions based on care plans by treatment teams
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirements:

• Able to work with adolescents who have faced trauma or adversity
• Effective communication and interpersonal skills
• Ability to prioritize tasks and manage multiple responsibilities
• Familiarity with trauma-informed care principles

Benefits:

• Opportunity to make a positive impact on the lives of young people
• Collaborative and supportive work environment
• Ongoing training and professional development opportunities

Other Information:

This role requires a high level of discretion and confidentiality when working with sensitive information.

Responsibilities:

• Handle all driving assignments carefully and efficiently
• Ensure all transport requests are handled timely
• Responsible for the maintenance of the transport vehicle include cleaning of vehicle etc.
• Ensure the safety precaution are taken in the course of work
• Transport elderly clients safely to and from and within the Centre
• Transport elderly clients for hospitals/polyclinics medical appointments
• Transport staff to attend work-related functions such as hospital/home visits of clients, funeral wakes, corporate events
  Cover other drivers' duties when they are away

Requirements:

• Secondary education with valid driving license
• Possess a good driving record with minimum of 2 years driving experience, preferably handicapped van
• Physically fit
• Interested in elderly and community work
• Able to converse with elderly

(What the role is)

The Director of Community-Based Support Services (CSS) plays a crucial role in driving, planning, implementing and supervising programs that aim to improve the quality for PWDs and their families and communities they live in. This position involves leadership, strategic planning, and collaboration with various stakeholders.

CSS is the dynamic and nimble service delivery arm in the host agency that response to emerging needs of PWIDs and Caregivers in the community. CSS mainly comprises of 5 key pillars: Caregivers Support Services, Future Care Planning Services, Special Student Care Centres, Complex Case Management and Health Services.

The Director works in the field disability and social work/healthcare management. He/she should have expertise and experience in domains under social work/community development and in management to supervise strategic initiatives, corporate governance, resource management, organisation, and capability development. He/she develops and reviews framework for the organisation's operating guidelines and standards, directs the implementation of corporate policies in accordance with governance regulations and drives improvements to the service delivery and operational efficiency. He is responsible for developing resource allocation and human resource management as well as fostering collaborations with external agencies and ministries.

A highly experienced management staff who possesses excellent management and leadership skills, the Director should be proactive, forward looking, conversant in systems thinking, project management, change management and sensitive to the strategic needs and operational efficiency of the organisation.

(What you will be working on)

Critical Work Functions

Build professional partnerships and collaborations. Demonstrate corporate governance

Key tasks:

• Build network of collaborations across agencies to provide cross-agency and division offerings and services.
• Co-strategise and set alignment between inter and intra services/programs, considering the different agendas, directions and operating models
• Present the agency's views on social services and other sector-related issues to influence the national agenda, considering current social issues.
• Set the direction for governance framework to ensure compliance with guidelines and regulations for the organisation.
• Drive the audit framework to ensure compliance with policies

Maintain operational efficiency in line with strategic objectives

Key tasks:

• Direct the department to accomplish its vision and mission
• Plan goals and strategic focus for the agency, in consultation with the board and management team
• Determine priority service areas for the division
• Strategise operations of the department for performance efficiency and effectiveness
• Provide recommendations to the board and management team on practices and policy changes
• Develop framework for service standards, performance indicators and operating guidelines for the centre or department

Develop organisational capability for service delivery

Key tasks:

• Oversee the evaluation of services provided by the agency or division
• Set the directions for capability development initiatives
• Drive professional development for the department

Manage resources

Key tasks:

• Approve allocation of resources of each centre, taking into account competing priorities of the agency or division
• Develop infrastructure and other resources to fulfil the present and future needs of the agency or division
• Develop human resource management system and framework to recruit and retain talent within the agency or division
• Develop framework, policies and guidelines for volunteer programmes to be used by the agency or division
• Approve funding proposals for delivery of services

(What we are looking for)

This job description is for the NCSS Sun Ray scheme. The Sun Ray scheme identifies and develops individuals with strong leadership potential for deployment and rotation across various social service agencies in leadership positions.

Only shortlisted candidates will be notified

We are seeking a highly skilled and compassionate Social Work Associate to join our team.

• This is an excellent opportunity for individuals who are passionate about delivering exceptional client care and making a positive impact in the community.
• As a Social Work Associate, you will work closely with experienced social workers to assess clients' needs and develop personalized intervention plans.
• Your key responsibilities will include conducting fieldwork, researching community services, and helping clients access various subsidies and claims.
• You will also maintain accurate records of client behavior, case updates, and assessments, providing valuable insights to inform future support strategies.

Key Requirements:

• Degree in Social Work or relevant experience.
• Previous experience working with special needs individuals is advantageous.
• Fresh graduates may be considered.
• Excellent communication and interpersonal skills.
• Able to work independently and effectively under pressure.

• Clinical Supervision
• Client Engagement
• Assessment
• Interpersonal Skills
• Social Services
• Counseling
• Data Collection and Analysis
• Networking
• Interventions
• Case Management

A dynamic and supportive work environment that fosters personal and professional growth. The opportunity to make a meaningful difference in the lives of clients and their families.

We are seeking a skilled and experienced Support Officer to join our team in providing high-quality community care services.

• Provide frontline customer service via telephone, attend to walk-in clients, and manage incoming referrals from hospitals and the general public.
• Assess and direct referrals to appropriate centers or case officers for needs screening, ensuring timely processing.
• Monitor inventory levels, maintain and update referral statuses in both the Agency for Integrated Care (AIC) and in-house systems, and facilitate the discharge process for clients.
• Coordinate home visit appointments between locum doctors and clients, and perform other tasks as assigned to support the efficient operation of home care services.

• Process GIRO applications, collect fees for various programs and services rendered, and partner with social workers to conduct financial assessments for fee waivers when necessary.
• Track overdue payments and recommend appropriate payment methods or actions to ensure timely collection.

• Diploma in any discipline, preferably with experience in healthcare or community care settings.
• Effective communication skills, good interpersonal and problem-solving skills, ability to see process gaps and put in place processes.
• Proficiency in MS Office 365, including Mandarin and dialects.