9 Volunteer Assistant jobs in Singapore

Position Overview

The Food Bank Singapore was set up in 2012 with a clear goal: to be the driving force behind a food secure Singapore and reduce food waste. As a registered charity with IPC status, we support about 30 food beneficiary partners to bring nourishment to more than 300,000 people across Singapore. We believe that telling our story well is just as important as the work we do — and that's why we're looking for someone exceptional to join our team.

To bring our mission to life, we're looking for an Events and Volunteer Engagement Manager — a key team member who will help us grow our impact through engaging events and a strong volunteer community. This role is ideal for someone who loves planning, thrives on connection, and believes in the power of people working together for a good cause.

As the Events and Volunteer Engagement Manager, you will be responsible for planning, designing, and executing events that raise awareness and engage external stakeholders (donors, volunteers, community, beneficiaries, etc) to support our fundraising goals. From food drives to major campaigns, school outreach to community events, you'll help create moments that matter.

You will also lead our volunteer programme by inspiring, recruiting, and managing volunteers from different walks of life - from corporate groups to individuals, schools, and families. Volunteers are the heart of our work, and your role will ensure they feel valued, supported, and connected to our mission.

This role has a dual reporting line: to the Head of Brand and Communications (for events and engagement) and to the HR & Operations Manager (for volunteer programme)

Key Responsibilities

Event Planning and Execution

Conceptualise and execute a wide range of events, including fundraising galas, community roadshows, and volunteer appreciation events.

Manage event logistics, including vendor partnerships, budgets, and program flow.

Ensure events align with the organisation's corporate brand, vision, mission, and strategic goals.

Volunteer Engagement

Develop and implement strategies for volunteer recruitment, engagement, and retention.

Maintain volunteer databases and manage volunteer-related data, including sign-ups, attendance, and feedback.

Coordinate and deliver volunteer training, onboarding, and appreciation programs.

Qualifications and Experiences:

What We're Looking For

• at least 3 years of experience in event management, community engagement, and/or volunteer coordination.
• Strong people skills — you enjoy connecting with people from all walks of life and building relationships.
• Excellent organisational and project management abilities, with attention to detail.
• Comfortable speaking in front of groups and managing logistics on the ground.
• Passionate about social causes and eager to make a difference in the community.
• Flexible to work some evenings and weekends when events are held.

Why Join Us?

At The Food Bank Singapore, we believe that food is more than sustenance; it's dignity, opportunity, and connection. We are a passionate and agile team committed to creating real impact. If you're someone who thrives in a dynamic environment, is fuelled by purpose, and wants your work to matter, then we want to hear from you.

This is your chance to be part of a movement, not just a role.

1.1 Community Service Senior Executive

About the Role

At CaringSG, we believe that every caregiver and family of persons with special needs deserves a strong, supportive community around them. As a Community Service Manager, you will be at the heart of this mission—creating meaningful opportunities for caregivers and families to connect, building bridges with partners and volunteers, and shaping programmes that uplift lives.

This role is more than organizing events—it is about fostering belonging, inspiring volunteerism, and driving impactful initiatives that meet real community needs.

2.2 Key Responsibilities

The Community Service Manager will play a pivotal role in strengthening CaringSG's connection with caregivers, volunteers, partners, and the wider community. This role is not only about event execution but also about building meaningful relationships, empowering volunteers, and fostering an inclusive and supportive environment where caregivers and their families feel valued and supported.

Responsibilities include, but are not limited to:

• Plan and Execute Impactful Events
• Conceptualize, plan, and deliver engaging community events (online, onsite, or hybrid) that are meaningful, relevant, and beneficial across diverse age groups and member profiles.

• Ensure each event is designed with the well-being and empowerment of caregivers and persons with special needs at its heart.

• Stakeholder & Partnership Engagement

• Serve as the primary liaison with collaborating organisations, vendors, and volunteers to co-create and deliver quality programmes.

• Build strong, sustainable relationships with stakeholders to expand CaringSG's reach and impact.

• Programme Leadership & Oversight

• Take the lead in coordinating, supporting, and executing events and activities, ensuring alignment with CaringSG's mission and under the guidance of the Programme Head and management.

• Provide hands-on oversight to ensure smooth delivery, from planning to post-event evaluation.

• Volunteer Recruitment & Development

• Work closely with CaringSG's Volunteer Management team to actively recruit, deploy, train, and support volunteers from the public, grassroots, and community networks.

• Mentor and nurture volunteers to grow their capacity, leadership, and sense of purpose in serving caregivers and families.

• Representation & Advocacy

• Represent CaringSG and the Community Engagement programme at events, forums, and collaborative platforms, championing caregiver needs and strengthening community networks.

• Team Leadership & Database Management

• Guide and support Community Service team members in maintaining a robust database of participants, volunteers, collaborators, sponsors, and partners.

• Ensure effective record-keeping and use of administrative data to inform planning and reporting.

• Cross-Team Collaboration

• Work collaboratively with other CaringSG teams to support the seamless delivery of programmes and integrated services for caregivers and their families.

• Programme Evaluation & Reporting

• Monitor event performance metrics, analyze post-event feedback, and conduct periodic needs assessments to improve effectiveness and ensure relevance.

• Prepare timely and accurate reports for funders, sponsors, and management, highlighting outcomes, impact, and areas for growth.

• Resource & Fiscal Stewardship

• Exercise responsible fiscal management, ensuring effective use of resources to maximize programme impact.

• Continuously identify ways to optimize operations and stretch resources for greater community benefit.

• Administrative & Supervisory Duties

• Supervise team members on administrative responsibilities and ensure smooth day-to-day programme operations.
• Perform additional duties as assigned to support CaringSG's organisational growth and mission.

Qualifications: Bachelor's degree (or a diploma in related fields), extensive experience in the social services sector and grassroots, strong leadership and communication skills, and a demonstrated ability to develop community programs and engage with special needs beneficiaries.

Responsibilities:

• Assists with financial assessments and the application of financial schemes under the supervision of medical social workers (MSWs).
• Supports initial assessments and basic case management, and handles information and referral tasks.
• Conducts home visits independently or in collaboration with MSWs.
• Provides administrative support to the department.
• Collaborates closely with members of the multi-disciplinary team.

Requirements

• Diploma in Social Work or equivalent
• At least 1 year of relevant experience
• Experience in means testing and healthcare setting is advantageous

Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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About Atome Financial
Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.
Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:
Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
Atome Card: A paylater anywhere card.
Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).
Our culture is built on values that are core to who we are and what we stand for:
We foster an INNOVATION mindset
We achieve results with EFFICIENCY and excellence
We take pride in the QUALITY of our work
We uphold INTEGRITY in all we do
We embrace COLLABORATION to work across business lines and borders
Responsibilities
Monitor and manage public customer feedback and sentiments, across social media, app reviews, Google Business profile and other public platforms through social listening.
Support engagement efforts across multiple regions, balancing a consistent brand voice with localized needs.
Provide multilingual support for effective communication with diverse audiences, and address customer inquiries and concerns empathetically.
Be the point of contact for customers who channelled their feedback via any social media channel/platform. Co-ordinate with the relevant stakeholders to investigate, while communicating politely and timely with customers for reputation management.
Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
Maintain and update customer support content and FAQs for accuracy and localization.
Analyze customer sentiment and trends, and prepare regular reports on customer feedback, engagement metrics, and competitive positioning.
Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
Collaborate with internal teams to improve support workflows and customer satisfaction based on feedback trends. Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
Support the development of customer service tools by sharing insights and participating in testing and feedback cycles.
Use AI-assisted tools to enhance support quality and efficiency where appropriate.
Requirements
Minimum 2 years of experience in customer support or community management, preferably in multi-region roles.
Proven track record in managing public-facing support channels
Exceptional communication and problem-solving skills, with a strong emphasis on empathy and customer-centricity.
Comfortable working with AI-powered tools to enhance support efficiency and consistency.
Highly analytical and detail-oriented, with the ability to translate customer feedback into actionable improvements.
Thrives in fast-paced environments, maintaining quality and accuracy under pressure.
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Responsibilities:

• Monitor and manage public customer feedback and sentiments, across social media, app reviews, Google Business profile and other public platforms through social listening.
• Support engagement efforts across multiple regions, balancing a consistent brand voice with localized needs.
• Provide multilingual support for effective communication with diverse audiences, and address customer inquiries and concerns empathetically.
• Be the point of contact for customers who channelled their feedback via any social media channel/platform. Co-ordinate with the relevant stakeholders to investigate, while communicating politely and timely with customers for reputation management.
• Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
• Maintain and update customer support content and FAQs for accuracy and localization.
• Analyze customer sentiment and trends, and prepare regular reports on customer feedback, engagement metrics, and competitive positioning.
• Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
• Collaborate with internal teams to improve support workflows and customer satisfaction based on feedback trends. Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
• Support the development of customer service tools by sharing insights and participating in testing and feedback cycles.
• Use AI-assisted tools to enhance support quality and efficiency where appropriate.

Requirements:

• Minimum 2 years of experience in customer support or community management, preferably in multi-region roles.
• Proven track record in managing public-facing support channels
• Exceptional communication and problem-solving skills, with a strong emphasis on empathy and customer-centricity.
• Comfortable working with AI-powered tools to enhance support efficiency and consistency.
• Highly analytical and detail-oriented, with the ability to translate customer feedback into actionable improvements.
• Thrives in fast-paced environments, maintaining quality and accuracy under pressure.

Mother and Child is dedicated to supporting mothers and their families by providing high-quality products, resources, and a vibrant community. We believe in the power of community and social connection to enhance the parenting journey. We are looking for a passionate and multi-talented individual to join our team as a Customer Service Officer and Community Builder.

Job Summary:

The ideal candidate will wear multiple hats, focusing on customer service and community building. This role is essential in ensuring our customers are well-supported and our community is engaged and thriving. We seek a collaborative team player who can work effectively with various departments to achieve our mission.

Key Responsibilities:

Customer Service:

• Provide exceptional customer service through various channels including email, phone, and social media.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to address customer needs and improve service delivery.

Community Building:

• Develop and implement strategies to foster a strong and supportive community for mothers and their families.
• Organize and manage online and offline events, including webinars, workshops, and meetups.
• Engage with community members regularly to understand their needs and interests.
• Work closely with the marketing and product teams to align community initiatives with company goals.

Qualifications:

• Passion for supporting mothers, babies and families.
• Proven experience in customer service and community building.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with community management tools and platforms.
• Ability to work independently and as part of a team.
• Strong teamwork skills and ability to collaborate with various departments.

Preferred Skills:

• Experience with event planning and coordination.
• Familiarity with CRM software and customer service best practices.
• Knowledge of digital marketing trends.
• Empathy, patience, and a positive attitude.

What We Offer:

• Competitive salary and benefits package.
• A supportive and dynamic work environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact on the lives of mothers and their families.

Mother and Child is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Mother and Child is dedicated to supporting mothers and their families by providing high-quality products, resources, and a vibrant community. We believe in the power of community and social connection to enhance the parenting journey. We are looking for a passionate and multi-talented individual to join our team as a Customer Service Officer and Community Builder.

Job Summary:

The ideal candidate will wear multiple hats, focusing on customer service and community building. This role is essential in ensuring our customers are well-supported and our community is engaged and thriving. We seek a collaborative team player who can work effectively with various departments to achieve our mission.

Key Responsibilities:

Customer Service:

• Provide exceptional customer service through various channels including email, phone, and social media.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to address customer needs and improve service delivery.

Community Building:

• Develop and implement strategies to foster a strong and supportive community for mothers and their families.
• Organize and manage online and offline events, including webinars, workshops, and meetups.
• Engage with community members regularly to understand their needs and interests.
• Work closely with the marketing and product teams to align community initiatives with company goals.

Qualifications:

• Passion for supporting mothers, babies and families.
• Proven experience in customer service and community building.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with community management tools and platforms.
• Ability to work independently and as part of a team.
• Strong teamwork skills and ability to collaborate with various departments.

Preferred Skills:

• Experience with event planning and coordination.
• Familiarity with CRM software and customer service best practices.
• Knowledge of digital marketing trends.
• Empathy, patience, and a positive attitude.

What We Offer:

• Competitive salary and benefits package.
• A supportive and dynamic work environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact on the lives of mothers and their families.

Mother and Child is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Mother and Child is dedicated to supporting mothers and their families by providing high-quality products, resources, and a vibrant community. We believe in the power of community and social connection to enhance the parenting journey. We are looking for a passionate and multi-talented individual to join our team as a Customer Service Officer and Community Builder.

Job Summary:

The ideal candidate will wear multiple hats, focusing on customer service and community building. This role is essential in ensuring our customers are well-supported and our community is engaged and thriving. We seek a collaborative team player who can work effectively with various departments to achieve our mission.

Key Responsibilities:

Customer Service:

• Provide exceptional customer service through various channels including email, phone, and social media.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to address customer needs and improve service delivery.

Community Building:

• Develop and implement strategies to foster a strong and supportive community for mothers and their families.
• Organize and manage online and offline events, including webinars, workshops, and meetups.
• Engage with community members regularly to understand their needs and interests.
• Work closely with the marketing and product teams to align community initiatives with company goals.

Qualifications:

• Passion for supporting mothers, babies and families.
• Proven experience in customer service and community building.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with community management tools and platforms.
• Ability to work independently and as part of a team.
• Strong teamwork skills and ability to collaborate with various departments.

Preferred Skills:

• Experience with event planning and coordination.
• Familiarity with CRM software and customer service best practices.
• Knowledge of digital marketing trends.
• Empathy, patience, and a positive attitude.

What We Offer:

• Competitive salary and benefits package.
• A supportive and dynamic work environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact on the lives of mothers and their families.

Mother and Child is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.