3,851 Voice Support jobs in Singapore

Responsibilities

• Receive and register fault calls promptly.
• Document fault details clearly and accurately in the system.
• Follow the established Standard Operating Procedures (SOPs).
• Respond to callers using approved communication scripts and workflows.
• Escalate issues to the relevant teams where necessary.

Requirements

• Able to communicate effectively in English (both spoken and written).
• Strong attention to detail and good documentation skills.
• Able to follow instructions and work within defined procedures.
• Willing and able to work on rotating shifts, including weekends and public holidays.
• Prior experience in a call center or helpdesk environment is an advantage.
• Location: Shan Road

Kickstart and upskill your career as a Call Center Operator

• Flexible shift work hours

• 5 day work week

• RESUME BOOSTER

Responsibilities:

• Handling of inbound customer calls.

• Arranging delivery of products according to customer specifications

• Coordinate with internal teams for smooth operations.

Requirements:

• Interest in customer service

• NO EXP WELCOMED

EA License: 04C3537 | Talentvis Singapore

EA Personnel: R | Dave Chew

Job Description

• Handle customers' enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers' feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

• Junior PSA: $2.5k, Senior PSA: $3k

• Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9PM, . Shift shall be rostered. - With 1 hour of meal time
  5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
  Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
  B2B Accurate Data Entry

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA."

About the role

We are seeking a Customer Service Advisor to join our client's (Bank Sector) dynamic call centre team serving their existing customers (non-sales) in the areas of anti-financial crime; bank account services; cards services; online digital banking. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Program Details

• There will be an initial 6 - 7 weeks training program whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

• Minimum attendance required (95%) in order to pass the training program.

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

What you'll be doing

• Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner
• Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting
• Identify customer needs and offer appropriate solutions or referrals
• Maintain accurate records of customer interactions and follow up as needed
• Contribute to the continuous improvement of customer service processes and procedures
• Provide a positive customer experience that aligns with the company's brand and values

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the banking or financial services industry
• Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries
• Proficient in using computer systems and various software applications
• Flexible and adaptable to work in a fast-paced, dynamic environment
• Commitment to providing exceptional customer service and a desire to exceed customer expectations

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About us: D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.

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Interested candidates may reach out directly to our recruiters (Law Bing Yee | EA License No. 24C2333 EA Personnel No. R

Job Types: Full-time, Contract

Contract length: 12 months

Pay: $2, $4,000.00 per month

Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

About Us:

At Terra, we believe that exceptional customer service is the heart of our success. We are a dynamic and growing company dedicated to providing outstanding support to our customers around the clock. Our 24/7 contact center is the frontline of our mission, and we are looking for a strategic leader to guide this critical team to new heights of performance and excellence.

The Opportunity:

We are seeking an experienced and driven Contact Center Manager to oversee our 24/7 operations. This is a pivotal leadership role responsible for ensuring seamless customer service delivery, optimizing team performance, and fostering a positive and efficient work environment across all shifts. If you are a proactive leader who thrives in a fast-paced environment and is passionate about coaching teams and improving customer satisfaction, we want to hear from you.

Key Responsibilities:

• Leadership & People Management: Lead, mentor, and motivate a large team of supervisors, team leads, and customer service representatives across multiple shifts (including nights, weekends, and holidays).
• Operational Excellence: Manage the daily operations of a 24/7 contact center, ensuring service level agreements (SLAs) are consistently met or exceeded for key metrics (e.g., Answer Speed, Abandonment Rate, First Contact Resolution).
• Performance Management: Monitor and analyze contact center performance data (via CRM, telephony systems, and WFM software) to identify trends, implement improvements, and drive accountability.
• Resource Planning & Workforce Management: Collaborate with WFM analysts to forecast volume, create efficient staffing schedules, and manage real-time adherence to ensure optimal coverage.
• Quality Assurance: Develop and maintain quality assurance programs to monitor customer interactions, provide constructive feedback, and implement training initiatives to elevate service quality.
• Customer Experience: Champion the customer experience, developing strategies to improve customer satisfaction (CSAT) and Net Promoter Score (NPS).
• Process Improvement: Continuously identify and implement process improvements, technological enhancements, and best practices to increase efficiency and agent productivity.
• Reporting: Prepare and present regular reports on contact center performance, challenges, and achievements to senior management.

What We're Looking For (Qualifications):

• Experience: 5+ years of experience in a contact center management role, with a proven track record of leading large teams in a 24/7 environment.
• Technical Proficiency: Deep familiarity with contact center technologies (e.g., Avaya, Cisco, AWS Connect), CRM systems (e.g., Salesforce, Zendesk), and Workforce Management (WFM) principles.
• Data-Driven Mindset: Strong analytical skills with the ability to interpret data, create reports, and make data-informed decisions to drive performance.
• Leadership Skills: Exceptional leadership and interpersonal skills with a demonstrated ability to coach, develop, and inspire teams to achieve excellence.
• Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with frontline staff, peers, and executives.
• Problem-Solver: A proactive and resilient problem-solver who can manage high-pressure situations, including escalations and crisis management.
• Education: Bachelor's degree in Business Administration, Communications, or a related field is preferred. Equivalent practical experience will be considered.

What We Offer:

• A competitive salary and performance-based bonus structure.
• Opportunities for professional development and career advancement.
• A collaborative and supportive company culture that values innovation and initiative.

Ready to Lead Our Team?

If you are a strategic leader ready to take on the challenge of managing a dynamic 24/7 operation, please apply with your resume and a cover letter outlining your key achievements in contact center management.

Terra is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394 
• EA Registration No. R Derrick Tiew Yong Han)

Customer Service Specialist

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without

compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-

paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

11. Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.

We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients' businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

If you are interested in this role, send us your CV to

Job Type: Contract

Contract length: 12 months

Pay: $3, $4,000.00 per month

Call Center Executive

• 12 months contract
• Work location: Redhill / Paya Lebar

Responsibilities

We are seeking a highly motivated and customer-oriented Call Center Executive to join our team in Singapore. The incumbent will be responsible for managing inbound and outbound customer interactions through phone and email, ensuring timely case logging within the IT Service Management (ITSM) system, and coordinating service delivery with Field Service Engineers (FSEs). The role also entails report generation, compliance with established service standards, and providing administrative support as required.

• Handle incoming calls and emails from customers in accordance with established Service Level Agreements (SLAs).
• Accurately log, track, and update service requests, incidents, and tickets within the ITSM portal.
• Dispatch and coordinate Field Service Engineers (FSEs), ensuring service orders are assigned promptly and effectively.
• Register customer interactions in the service management system, following defined call management processes and ensuring adherence to quality standards.
• Prepare and analyze operational reports using Microsoft Excel, including the use of formulas, VLOOKUP, and Pivot Tables.
• Monitor open cases to ensure timely escalation, follow-up, and resolution.
• Deliver professional and clear communication to both customers and internal stakeholders.
• Support continuous service improvement initiatives and compliance with internal policies and procedures.
• Perform any ad hoc duties as assigned by the Team Lead or Management.

Requirements

• Minimum GCE 'N' Level / ITE NITEC qualification or equivalent qualification.
• 1 year of relevant experience in a call center, helpdesk, or IT service desk environment preferred.
• Proficient in Microsoft Office Suite, with advanced skills in Excel (VLOOKUP, Pivot Tables, and reporting functions).
• Familiarity with ITSM platforms (e.g., ServiceNow, Remedy, ManageEngine) will be advantageous.
• Excellent communication skills
• Strong customer service orientation with the ability to manage challenging situations professionally.
• Detail-oriented, well-organized, and able to work independently as well as collaboratively within a team.

• Respond to customer inquiries, complaints about about automotive products via phone or email .
• Gather and document customer feedback to help improve automotive services and address recurring issues.
• Keep real-time track of quality assurance scores and satisfaction to ensure service levels meet the required standards
• Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction
• Stay updated on automotive industry trends, vehicle models, and service procedures to provide informed support.
• Conduct follow-up communications to ensure customer satisfaction and resolve their concerns.
• Uphold strict customer data security by fully complying with the Privacy Act.

Requirements:

• Excellent verbal and written communication skills to convey information and support.
• Dedication to delivering exceptional customer service and ensuring a positive experience for each customer.
• Previous experience in automotive customer service, technical support, or a related role is highly desirable.