53 Ux Research jobs in Singapore

Job Description:

• Performs a variety of data analysis techniques, translates data into insights, and usable design solutions that are actionable and can be applied to the design process.
• Integrates Human Factors Engineering principles into the design and development process, accounting for perceptual, physical, and cognitive abilities in the usage of products and services.
• Produces specifications, standards, and user requirements, as applied to product design and development.
• Represents the needs and preferences of the end user throughout the design and development process.
• Has broad accountability of the user experience, from initial set-up/install (out-of-box experience) through the product lifecycle.
• Defines and executes behavioral studies to guide the design process (e.g., yielding both qualitative and quantitative data).
• Delivers the necessary artifacts to capture the intended user experience to implementation/engineering entities (e.g., specifications, guidelines, prototypes, UI designs, etc).
• Presents test results to development teams and executive leadership to guide and drive the business in accordance with corporate strategies.

We are seeking a skilled UI/UX Designer to support our projects. You will play a key role in shaping intuitive, user-friendly workflows while contributing to the evolution of a consistent design system across projects.

Your main responsibility will be to craft digital experiences that are easily accessible to everyone. Experience with ServiceNow or similar SaaS platforms is not required but is a plus.

• Actively participate in planning and facilitating discovery activities such as surveys, user interviews, workshops, and usability testing.
• Work with Business Analysts and Solution Architects to analyze research findings, translate insights into user personas, journey maps, user flows, wireframes, and prototype concepts for testing with real users.
• Create interfaces using Figma, balancing user and business needs with capabilities and limitations.
• Drive iterative improvements to designs based on feedback from users and stakeholders.
• Ensure design feasibility and alignment with project goals by collaborating with developers and product teams.
• Assist in developing and maintaining a design system which ensures that our projects follow consistent UI patterns.
• Ensure designs are compliant with regulations, accessibility, and privacy requirements.

• A strong portfolio showcasing UX design process and shipped products.
• Proficiency in user-centered design principles and methodologies, including user research, persona creation, user flows, wireframing, prototyping, and usability testing.
• Experience supporting UI component libraries, extending them, or maintaining them.
• Experienced in designing and prototyping in Figma or similar tools.
• Ability to communicate design rationale clearly to cross-functional teams and senior stakeholders.
• Experience designing for initiatives, citizen engagement platforms, or public service delivery systems is a plus.
• A minimum of 5 years' experience in UI/UX or interaction design.

Key Responsibilities

• Develop, document, and refine workflows for digital products and internal processes.
  
  Design multilingual content and translation workflows for cross-border digital banking platforms.
  
  Identify process inefficiencies and propose actionable improvements.
• Write and manage user stories, perform UAT, and ensure smooth product rollouts.
  
  Lead initiatives such as online account onboarding (e-KYC) and internal tracking tool development.
• Collaborate with security and compliance teams to ensure our digital channels meet regulatory requirements, such as GDPR, PSD2, and AML/KYC, while maintaining a user-friendly experience.
• Build dashboards (Power BI, SQL, Excel) to visualize workflow performance and KPIs.
  
  Derive insights from customer data, feedback, and reviews to optimize processes.
  
  Support data-driven decision-making for product and design teams.
• Facilitate cross-functional workshops and hackathons to improve workflows.
• Partner with UX writers, developers, and business stakeholders to align content, design, and processes.
• Create onboarding guides, internal newsletters, and process documentation.

Requirements

• Bachelor of Science or similar related education background.
• Minimum of 3+ years of experience into IT & workflow designing & development.
• Background in UX writing, product ownership, and data analysis.
• Strong skills in Figma, Miro, Jira, Confluence, SQL, Python, R, HTML/CSS/JS, Power BI, Python, and Excel.
• Prior experience in Private banking preferred with familiarity with banking and financial services regulations, such as GDPR, PSD2, and AML/KYC.
• Experience in API integration required.
• Prior experience as a Data analyst with experience in defining requirements and creating multiple dashboards using PowerBI.
• Ability to facilitate workshops, manage stakeholders, and translate complex requirements into streamlined workflows.
• Rare combination of creative UX writing and technical workflow optimization.
• Experience designing multi-regional workflows (Malaysia, Thailand, Singapore, Indonesia).
• Knowledge of agile development methodologies and version control systems like Git.
• Certification in UX design, such as CUA or CXA.
  
  

Key Responsibilities

• Develop, document, and refine workflows for digital products and internal processes.
  Design multilingual content and translation workflows for cross-border digital banking platforms.
  Identify process inefficiencies and propose actionable improvements.
• Write and manage user stories, perform UAT, and ensure smooth product rollouts.
  Lead initiatives such as online account onboarding (e-KYC) and internal tracking tool development.
• Collaborate with security and compliance teams to ensure our digital channels meet regulatory requirements, such as GDPR, PSD2, and AML/KYC, while maintaining a user-friendly experience.
• Build dashboards (Power BI, SQL, Excel) to visualize workflow performance and KPIs.
  Derive insights from customer data, feedback, and reviews to optimize processes.
  Support data-driven decision-making for product and design teams.
• Facilitate cross-functional workshops and hackathons to improve workflows.
• Partner with UX writers, developers, and business stakeholders to align content, design, and processes.
• Create onboarding guides, internal newsletters, and process documentation.

Requirements

• Bachelor of Science or similar related education background.
• Minimum of 3+ years of experience into IT & workflow designing & development.
• Background in UX writing, product ownership, and data analysis.
• Strong skills in Figma, Miro, Jira, Confluence, SQL, Python, R, HTML/CSS/JS, Power BI, Python, and Excel.
• Prior experience in Private banking preferred with familiarity with banking and financial services regulations, such as GDPR, PSD2, and AML/KYC.
• Experience in API integration required.
• Prior experience as a Data analyst with experience in defining requirements and creating multiple dashboards using PowerBI.
• Ability to facilitate workshops, manage stakeholders, and translate complex requirements into streamlined workflows.
• Rare combination of creative UX writing and technical workflow optimization.
• Experience designing multi-regional workflows (Malaysia, Thailand, Singapore, Indonesia).
• Knowledge of agile development methodologies and version control systems like Git.
• Certification in UX design, such as CUA or CXA.
  

1. Drive deep user understanding: Conduct qualitative and quantitative research to uncover user needs, behaviors, and motivations. Build comprehensive user personas to guide product strategy and experience optimization.
2. Build insight mechanisms: Establish and continuously improve a user insight system—including user surveys, NPS, interviews, usability tests, and journey mapping—to embed user-centric thinking across the team.
3. Partner with product & design: Act as the "voice of the user" throughout the product lifecycle. Support product managers and designers in planning, design, and iteration to ensure alignment with real-world user needs.
4. Engage international users: Lead or participate in remote and in-person user research with English-speaking users worldwide. Produce clear, actionable research reports for global stakeholders.
5. Data analysis & insight generation: Synthesize behavioral data, survey results, and market intelligence to identify product opportunities, usability issues, and areas for strategic improvement.
6. Champion user-centered culture: Work cross-functionally with product, design, marketing, and operations teams to promote and embed a user-first mindset and methodology across the organization.

• Bachelor's degree or higher in HCI, Psychology, Sociology, Market Research, Statistics, or a related field.
• 5+ years of experience in user research or customer insight, preferably with involvement in international product teams.
• Proficient in various research methods (e.g., in-depth interviews, usability testing, surveys, card sorting) and analytical tools (e.g., Excel, SPSS, SQL, Tableau).
• Strong structured thinking and synthesis skills—able to turn complex user data into clear insights and practical recommendations.
• Excellent verbal and written communication skills in both English and Chinese; capable of delivering bilingual outputs to global teams.
• Self-driven and curious, with strong judgment and collaboration skills across functions.
• Familiarity with the working and lifestyle habits of Western knowledge professionals and an understanding of behavior patterns across roles and industries.
• International work or living experience in Western or Southeast Asian markets is a strong plus.
• Experience with AI-powered products, productivity tools (B2B), or integrated hardware-software products is a plus.

A user research manager position is available in our company. We are looking for a professional who can lead and conduct qualitative and quantitative user research to drive business growth.

1. Drive deep user understanding : Conduct qualitative and quantitative research to uncover user needs, behaviors, and motivations. Build comprehensive user personas to guide product strategy and experience optimization.
2. Build insight mechanisms : Establish and continuously improve a user insight system-including user surveys, NPS, interviews, usability tests, and journey mapping-to embed user-centric thinking across the team.
3. Partner with product & design : Act as the "voice of the user" throughout the product lifecycle. Support product managers and designers in planning, design, and iteration to ensure alignment with real-world user needs.
4. Engage international users : Lead or participate in remote and in-person user research with English-speaking users worldwide. Produce clear, actionable research reports for global stakeholders.
5. Data analysis & insight generation : Synthesize behavioral data, survey results, and market intelligence to identify product opportunities, usability issues, and areas for strategic improvement.
6. Champion user-centered culture : Work cross-functionally with product, design, marketing, and operations teams to promote and embed a user-first mindset and methodology across the organization.

• Bachelor's degree or higher in HCI, Psychology, Sociology, Market Research, Statistics, or a related field.
• 5+ years of experience in user research or customer insight, preferably with involvement in international product teams.
• Proficient in various research methods (e.g., in-depth interviews, usability testing, surveys, card sorting) and analytical tools (e.g., Excel, SPSS, SQL, Tableau).
• Strong structured thinking and synthesis skills-able to turn complex user data into clear insights and practical recommendations.
• Excellent verbal and written communication skills in both English and Chinese; capable of delivering bilingual outputs to global teams.
• Self-driven and curious, with strong judgment and collaboration skills across functions.
• Familiarity with the working and lifestyle habits of Western knowledge professionals and an understanding of behavior patterns across roles and industries.
• International work or living experience in Western or Southeast Asian markets is a strong plus.
• Experience with AI-powered products, productivity tools (B2B), or integrated hardware-software products is a plus.

1. Drive deep user understanding : Conduct qualitative and quantitative research to uncover user needs, behaviors, and motivations. Build comprehensive user personas to guide product strategy and experience optimization.
2. Build insight mechanisms : Establish and continuously improve a user insight system—including user surveys, NPS, interviews, usability tests, and journey mapping—to embed user-centric thinking across the team.
3. Partner with product & design : Act as the “voice of the user” throughout the product lifecycle. Support product managers and designers in planning, design, and iteration to ensure alignment with real-world user needs.
4. Engage international users : Lead or participate in remote and in-person user research with English-speaking users worldwide. Produce clear, actionable research reports for global stakeholders.
5. Data analysis & insight generation : Synthesize behavioral data, survey results, and market intelligence to identify product opportunities, usability issues, and areas for strategic improvement.
6. Champion user-centered culture : Work cross-functionally with product, design, marketing, and operations teams to promote and embed a user-first mindset and methodology across the organization.

• Bachelor’s degree or higher in HCI, Psychology, Sociology, Market Research, Statistics, or a related field.
• 5+ years of experience in user research or customer insight, preferably with involvement in international product teams.
• Proficient in various research methods (e.g., in-depth interviews, usability testing, surveys, card sorting) and analytical tools (e.g., Excel, SPSS, SQL, Tableau).
• Strong structured thinking and synthesis skills—able to turn complex user data into clear insights and practical recommendations.
• Excellent verbal and written communication skills in both English and Chinese; capable of delivering bilingual outputs to global teams.
• Self-driven and curious, with strong judgment and collaboration skills across functions.
• Familiarity with the working and lifestyle habits of Western knowledge professionals and an understanding of behavior patterns across roles and industries.
• International work or living experience in Western or Southeast Asian markets is a strong plus.
• Experience with AI-powered products, productivity tools (B2B), or integrated hardware-software products is a plus.

Responsibilities:
Drive deep user understanding : Conduct qualitative and quantitative research to uncover user needs, behaviors, and motivations. Build comprehensive user personas to guide product strategy and experience optimization.
Build insight mechanisms : Establish and continuously improve a user insight system—including user surveys, NPS, interviews, usability tests, and journey mapping—to embed user-centric thinking across the team.
Partner with product & design : Act as the “voice of the user” throughout the product lifecycle. Support product managers and designers in planning, design, and iteration to ensure alignment with real-world user needs.
Engage international users : Lead or participate in remote and in-person user research with English-speaking users worldwide. Produce clear, actionable research reports for global stakeholders.
Data analysis & insight generation : Synthesize behavioral data, survey results, and market intelligence to identify product opportunities, usability issues, and areas for strategic improvement.
Champion user-centered culture : Work cross-functionally with product, design, marketing, and operations teams to promote and embed a user-first mindset and methodology across the organization.
Requirements:
Bachelor’s degree or higher in HCI, Psychology, Sociology, Market Research, Statistics, or a related field.
5+ years of experience in user research or customer insight, preferably with involvement in international product teams.
Proficient in various research methods (e.g., in-depth interviews, usability testing, surveys, card sorting) and analytical tools (e.g., Excel, SPSS, SQL, Tableau).
Strong structured thinking and synthesis skills—able to turn complex user data into clear insights and practical recommendations.
Excellent verbal and written communication skills in both English and Chinese; capable of delivering bilingual outputs to global teams.
Self-driven and curious, with strong judgment and collaboration skills across functions.
Familiarity with the working and lifestyle habits of Western knowledge professionals and an understanding of behavior patterns across roles and industries.
International work or living experience in Western or Southeast Asian markets is a strong plus.
Experience with AI-powered products, productivity tools (B2B), or integrated hardware-software products is a plus.
Fluent in English and Mandarin
#J-18808-Ljbffr