7 Usability Expert jobs in Singapore

We are seeking a skilled ServiceNow UI Developer to join our team.

As a key member of our development team, you will be responsible for designing and developing intuitive, responsive, and visually appealing ServiceNow interfaces using ServiceNow's UI Builder, Service Portal, and other frameworks.

• Main Responsibilities:
• Design and Develop User Interfaces: Create user-centric designs that meet the needs of our customers.
• Customize Portals and Dashboards: Customize ServiceNow portals, dashboards, and forms with a focus on usability and accessibility.
• Collaborate with Stakeholders: Collaborate with business stakeholders to understand requirements and translate them into user-centric designs.
• Develop UI Components: Develop UI components using ServiceNow's UI Builder, Service Portal, and other frameworks.
• Maintain Consistency: Ensure consistency with brand guidelines and user experience best practices.
• Support Troubleshooting and Enhancements: Support troubleshooting, testing, and enhancements for existing ServiceNow applications.

• Educational Background: A degree in Computer Science, IT, Design, or related field.
• Experience: At least 3 years of hands-on experience in ServiceNow development, with strong focus on UI/UX.
• Skills: Proficiency in HTML, CSS, JavaScript, and ServiceNow UI technologies (Service Portal, UI Builder, Now Experience).
• Knowledge: Understanding of UI/UX principles, wireframing, and responsive design.
• Certification: ServiceNow Certified System Administrator (CSA) preferred.
• Soft Skills: Strong communication and problem-solving skills, with an eye for detail.

Please note that we value diversity and inclusion in the workplace. We encourage applicants from all backgrounds to apply.

Role Overview

We are seeking a skilled ServiceNow Developer to join our team. The successful candidate will be responsible for developing and maintaining custom ServiceNow applications, with a focus on UI/portal development.

The ideal candidate will have 7+ years of direct experience as a ServiceNow Application Developer, with proficiency in scripting, workflows, and integrations. They will also possess working knowledge of the ServiceNow App Engine, ServiceNow Studio, UI Builder, Workspaces, Integration Hub, and experience with JavaScript scripting.

This role requires collaboration with cross-functional teams to analyze, design, and implement solutions, ensuring seamless backend integration and process automation to meet business requirements. Additionally, the candidate will utilize modern UI frameworks and JavaScript expertise to build responsive, scalable web applications.

• Develop and maintain ServiceNow custom applications with a focus on UI/portal development
• Design, build, and implement REST API integrations and advanced scripting configurations using ServiceNow's Flow Designer
• Collaborate with cross-functional teams to analyze, design, and implement solutions
• Utilize modern UI frameworks and JavaScript expertise to build responsive, scalable web applications

Requirements include any module – ITSM/ITOM/ITAM/SecOps/CSM/SPM/HRSD/GRC – and developing, configuring, and customizing the ServiceNow platform to fit business requirements. If you have experience with JSON, GRC, ITSM, Application Development, JavaScript, IT GRC, ServiceNow, and DevSecOps, we encourage you to apply.

About the Role

We are seeking a talented and experienced UI/UX Consultant to join our team and work on impactful digital solutions for government agencies, local authorities, and technology-driven projects. This unique position requires a professional with a strong background in both the public sector and the tech industry, allowing you to bridge the gap between efficient, user-centric design and the specific needs of governmental processes and digital innovation.

As a UI/UX Consultant, you will play a crucial role in designing intuitive, innovative, and accessible digital interfaces that enhance the user experience for citizens and government employees alike, while also leveraging best practices and technologies from the tech industry.

• Conduct comprehensive user research, including surveys, interviews, focus groups, and user testing, with a focus on understanding both citizens' needs in the public sector and the dynamic demands of the tech industry. Analyse and synthesise data to produce actionable insights.
• Design user-friendly, responsive, and aesthetically engaging digital interfaces for web and mobile applications across both public sector and tech-related projects. Create wireframes, prototypes, and high-fidelity design mockups that cater to diverse user needs.
• Collaborate with diverse stakeholders, including government officials, tech developers, content strategists, and project managers. Translate business and user requirements into innovative design solutions that meet both the public sector's and tech industry's unique challenges.
• Lead the development of UX strategies for digital transformation projects in government and tech, aiming to optimise service delivery, increase user satisfaction, and enhance digital accessibility.
• Conduct usability testing and gather feedback from real users in both governmental and tech environments. Iteratively refine designs based on user feedback and performance data to improve overall user experience.
• Develop and maintain design systems for government technology projects, ensuring consistency and scalability across all digital products and services.
• Document design workflows, user personas, journey maps, wireframes, and prototypes. Provide regular progress reports to stakeholders, ensuring alignment on design direction and project goals.
• Ensure designs comply with relevant government regulations, accessibility standards (WCAG), and privacy requirements. Apply best practices from the tech industry to ensure seamless, inclusive, and secure digital experiences.

Familiarity with government digital transformation initiatives or experience in designing for e-Government projects, citizen engagement platforms, or public service delivery systems.

Experience working in Agile or Scrum environments, collaborating with multidisciplinary teams to deliver iterative designs.

• Minimum of 5 years of experience as a UI/UX Designer or Consultant, with hands-on experience servicing the public sector (government or local authorities/agencies).
• Experience working on projects within government or local authority agencies, with a clear understanding of public sector goals, challenges, and service delivery processes.
• Proven experience designing user interfaces, working with innovative technologies, startups, or established tech companies. Familiarity with modern web and mobile app technologies is essential.
• Proficiency with design and prototyping tools including Figma, Sketch, and, if equipped, other design applications such as Adobe XD, InVision, Axure, and others. Familiarity with version control tools and design systems is a plus.
• Deep knowledge of user-centered design principles and methodologies, including user research, persona development, user flows, wireframing, prototyping, and usability testing.
• Strong understanding of WCAG (Web Content Accessibility Guidelines) and government standards for digital accessibility. Knowledge of data privacy and security regulations in the public sector is an added advantage (not essential).
• Experience working in agile environments, collaborating with cross-functional teams of developers, stakeholders, and content strategists to deliver high-quality, user-friendly solutions.
• Exceptional communication skills with the ability to explain design concepts clearly to both technical and non-technical stakeholders. Ability to present design rationale and align with stakeholder expectations.

If you feel you don't meet all the requirements, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.

Join to apply for the Expert UX Designer APAC role at Zühlke Group

We are seeking a talented and experienced UI/UX Consultant to join our team and work on impactful digital solutions for government agencies, local authorities, and technology-driven projects. This position requires a professional with a strong background in both the public sector and the tech industry, bridging user-centric design with the specific needs of governmental processes and digital innovation.

As a UI/UX Consultant, you will design intuitive, innovative, and accessible digital interfaces that enhance the user experience for citizens and government employees, while applying best practices from the tech industry.

• Conduct comprehensive user research (surveys, interviews, focus groups, user testing) to understand citizens' needs in the public sector and the tech industry; analyse and synthesise data into actionable insights.
• Design user-friendly, responsive, and aesthetically engaging interfaces for web and mobile across public sector and tech projects; create wireframes, prototypes, and high-fidelity design mockups.
• Collaborate with government officials, tech developers, content strategists, and project managers; translate business and user requirements into innovative design solutions.
• Lead UX strategies for digital transformation projects in government and tech to optimise service delivery, user satisfaction, and digital accessibility.
• Conduct usability testing and iterate designs based on feedback and performance data.
• Develop and maintain design systems for government technology projects to ensure consistency and scalability.
• Document design workflows, personas, journey maps, wireframes, and prototypes; provide regular progress reports to stakeholders.
• Ensure designs comply with relevant government regulations, accessibility standards (WCAG), and privacy requirements; apply best practices from the tech industry for inclusive and secure experiences.

• Familiarity with government digital transformation initiatives or experience in designing for e-Government projects, citizen engagement platforms, or public service delivery systems.
• Experience working in Agile or Scrum environments with multidisciplinary teams.

• Minimum of 5 years of experience as a UI/UX Designer or Consultant, with hands-on experience servicing the public sector (government or local authorities/agencies).
• Experience on projects within government or local authority agencies, understanding public sector goals and service delivery processes.
• Proven experience designing user interfaces and working with modern web and mobile technologies.
• Proficiency with design and prototyping tools (Figma, Sketch; experience with Adobe XD, InVision, Axure, etc. is a plus).
• Strong knowledge of user-centered design principles, including user research, personas, user flows, wireframes, prototyping, and usability testing.
• Understanding of WCAG and government standards for digital accessibility; knowledge of data privacy and security regulations in the public sector is a plus.
• Experience working in Agile environments with cross-functional teams.
• Excellent communication skills to convey design concepts to technical and non-technical stakeholders.

If you feel you don't meet all the requirements, we are still happy to get to know you and look forward to receiving your application.

We welcome people from all backgrounds, regardless of gender, nationality, race, religion, sexual orientation, gender identity, age, marital status, disability or veteran status.

• Mid-Senior level

• Full-time

• Design, Art/Creative, and Information Technology

• IT Services and IT Consulting

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time left to apply End Date: October 31, 2025 (30+ days left to apply)

job requisition id JR

Founded in Switzerland in 1968, Zühlke is owned by its partners and located across Europe and Asia. We are a global transformation partner, with engineering and innovation in our DNA. We're trusted to help clients envision and build their businesses for the future – to run smarter today while adapting for tomorrow’s markets, customers, and communities. Our multidisciplinary teams specialise in tech strategy and business innovation, digital solutions and applications, and device and systems engineering. We excel in complex, regulated spaces including health and finance, connecting strategy, tech implementation, and operational services to help clients become more effective, resilient businesses.

If you share our values and want to do the best work, for the right reasons, we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.

Founded in Switzerland in 1968, Zühlke is owned by its partners and located across Europe and Asia. We are a global transformation partner, with engineering and innovation in our DNA. We're trusted to help clients envision and build their businesses for the future – to run smarter today while adapting for tomorrow’s markets, customers, and communities. Our multidisciplinary teams specialise in tech strategy and business innovation, digital solutions and applications, and device and systems engineering. We excel in complex, regulated spaces including health and finance, connecting strategy, tech implementation, and operational services to help clients become more effective, resilient businesses.

If you share our values and want to do the best work, for the right reasons, we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.

About the Role:

We are seeking a talented and experienced UI/UX Consultant to join our team and work on impactful digital solutions for government agencies, local authorities, and technology-driven projects. This unique position requires a professional with a strong background in both the public sector and the tech industry, allowing you to bridge the gap between efficient, user-centric design and the specific needs of governmental processes and digital innovation.

As a UI/UX Consultant, you will play a crucial role in designing intuitive, innovative, and accessible digital interfaces that enhance the user experience for citizens and government employees alike, while also leveraging best practices and technologies from the tech industry.

Key Responsibilities:

• Conduct comprehensive user research, including surveys, interviews, focus groups, and user testing, with a focus on understanding both citizens' needs in the public sector and the dynamic demands of the tech industry. Analyse and synthesise data to produce actionable insights.
• Design user-friendly, responsive, and aesthetically engaging digital interfaces for web and mobile applications across both public sector and tech-related projects. Create wireframes, prototypes, and high-fidelity design mockups that cater to diverse user needs.
• Collaborate with diverse stakeholders, including government officials, tech developers, content strategists, and project managers. Translate business and user requirements into innovative design solutions that meet both the public sector's and tech industry's unique challenges.
• Lead the development of UX strategies for digital transformation projects in government and tech, aiming to optimise service delivery, increase user satisfaction, and enhance digital accessibility.
• Conduct usability testing and gather feedback from real users in both governmental and tech environments. Iteratively refine designs based on user feedback and performance data to improve overall user experience.
• Develop and maintain design systems for government technology projects, ensuring consistency and scalability across all digital products and services.
• Document design workflows, user personas, journey maps, wireframes, and prototypes. Provide regular progress reports to stakeholders, ensuring alignment on design direction and project goals.
• Ensure designs comply with relevant government regulations, accessibility standards (WCAG), and privacy requirements. Apply best practices from the tech industry to ensure seamless, inclusive, and secure digital experiences.

Nice to Have:

Familiarity with government digital transformation initiatives or experience in designing for e-Government projects, citizen engagement platforms, or public service delivery systems.

Experience working in Agile or Scrum environments, collaborating with multidisciplinary teams to deliver iterative designs.

Requirements:

• Minimum of 5 years of experience as a UI/UX Designer or Consultant, with hands-on experience servicing the public sector (government or local authorities/agencies).
• Experience working on projects within government or local authority agencies, with a clear understanding of public sector goals, challenges, and service delivery processes.
• Proven experience designing user interfaces, working with innovative technologies, startups, or established tech companies. Familiarity with modern web and mobile app technologies is essential.
• Proficiency with design and prototyping tools including Figma, Sketch, and if equipped with other design application working experiences i.e. Adobe XD, InVision, Axure, and others. Familiarity with version control tools and design systems is a plus.
• Deep knowledge of user-centered design principles and methodologies, including user research, persona development, user flows, wireframing, prototyping, and usability testing.
• Strong understanding of WCAG (Web Content Accessibility Guidelines) and government standards for digital accessibility. Knowledge of data privacy and security regulations in public sector is an added advantage (not essential).
• Experience working in agile environments, collaborating with cross-functional teams of developers, stakeholders, and content strategists to deliver high-quality, user-friendly solutions.
• Exceptional communication skills with the ability to explain design concepts clearly to both technical and non-technical stakeholders. Ability to present design rationale and align with stakeholder expectations.

If you feel you don't meet all the requirements, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.

If you feel you don't meet all the requirements, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.

What we do: we deliver real impact, quickly

Technology is at the heart of what we do, and your expertise is how we deliver real impact, quickly.

What you’ll do: you’re constantly learning and growing

Our breadth of capabilities means you’ll have an outstanding network of people to call on to help you achieve more.

How we work: we trust in you

You’ll be respected for the work you’re doing, and trusted to work independently.

What we believe in: we can make the world better

We believe that technology can make a positive difference to society, and you’ll be proud of the kind of projects we make possible.

Where we’re going: you can shape our future

Zühlke is at a scale where your expertise can be recognized and valued, and you’ll be able to have a significant impact on how we work.

Take a look at our life at Zühlke page to learn more about our culture and what it's like to work at Zühlke.

Our podcast series explores some of our own colleagues personal experiences working in Software & Hardware Engineering, Data & AI, UX, Cloud, Digital Consulting and beyond.

In each episode you’ll get top tips on navigating challenges like: how to become an expert communicator in tech and innovation projects. How to get accessibility right, and how to practically contribute to sustainability.

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Our cross-functional teams are located in ten countries, from Europe to Asia, and they collaborate globally.

L earn more about our various teams here at Zühlke and how, u sing the latest technologies, we create new services, products and business models for our clients.

About the Role

We are seeking a talented and experienced UI/UX Consultant to join our team and work on impactful digital solutions for government agencies, local authorities, and technology-driven projects. This unique position requires a professional with a strong background in both the public sector and the tech industry, allowing you to bridge the gap between efficient, user-centric design and the specific needs of governmental processes and digital innovation.

As a UI/UX Consultant, you will play a crucial role in designing intuitive, innovative, and accessible digital interfaces that enhance the user experience for citizens and government employees alike, while also leveraging best practices and technologies from the tech industry.

Key Responsibilities

• Conduct comprehensive user research, including surveys, interviews, focus groups, and user testing, with a focus on understanding both citizens' needs in the public sector and the dynamic demands of the tech industry. Analyse and synthesise data to produce actionable insights.
• Design user-friendly, responsive, and aesthetically engaging digital interfaces for web and mobile applications across both public sector and tech-related projects. Create wireframes, prototypes, and high-fidelity design mockups that cater to diverse user needs.
• Collaborate with diverse stakeholders, including government officials, tech developers, content strategists, and project managers. Translate business and user requirements into innovative design solutions that meet both the public sector's and tech industry's unique challenges.
• Lead the development of UX strategies for digital transformation projects in government and tech, aiming to optimise service delivery, increase user satisfaction, and enhance digital accessibility.
• Conduct usability testing and gather feedback from real users in both governmental and tech environments. Iteratively refine designs based on user feedback and performance data to improve overall user experience.
• Develop and maintain design systems for government technology projects, ensuring consistency and scalability across all digital products and services.
• Document design workflows, user personas, journey maps, wireframes, and prototypes. Provide regular progress reports to stakeholders, ensuring alignment on design direction and project goals.
• Ensure designs comply with relevant government regulations, accessibility standards (WCAG), and privacy requirements. Apply best practices from the tech industry to ensure seamless, inclusive, and secure digital experiences.

Nice to Have

Familiarity with government digital transformation initiatives or experience in designing for e-Government projects, citizen engagement platforms, or public service delivery systems.

Experience working in Agile or Scrum environments, collaborating with multidisciplinary teams to deliver iterative designs.

Requirements

• Minimum of 5 years of experience as a UI/UX Designer or Consultant, with hands-on experience servicing the public sector (government or local authorities/agencies).
• Experience working on projects within government or local authority agencies, with a clear understanding of public sector goals, challenges, and service delivery processes.
• Proven experience designing user interfaces, working with innovative technologies, startups, or established tech companies. Familiarity with modern web and mobile app technologies is essential.
• Proficiency with design and prototyping tools including Figma, Sketch, and, if equipped, other design applications such as Adobe XD, InVision, Axure, and others. Familiarity with version control tools and design systems is a plus.
• Deep knowledge of user-centered design principles and methodologies, including user research, persona development, user flows, wireframing, prototyping, and usability testing.
• Strong understanding of WCAG (Web Content Accessibility Guidelines) and government standards for digital accessibility. Knowledge of data privacy and security regulations in the public sector is an added advantage (not essential).
• Experience working in agile environments, collaborating with cross-functional teams of developers, stakeholders, and content strategists to deliver high-quality, user-friendly solutions.
• Exceptional communication skills with the ability to explain design concepts clearly to both technical and non-technical stakeholders. Ability to present design rationale and align with stakeholder expectations.

If you feel you don't meet all the requirements, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.