6 Travel Director jobs in Singapore

Managing Director - Asia Pacific Global Travel Retail
Reporting to GTR CEO, the ideal candidate will be responsible for defining the strategy and delivering growth objectives for Remy Cointreau in Travel Retail. This includes optimizing the performance and adding value to all company assets (people, brands, products, capex, etc.) while delivering committed financial and brand KPIs, building our franchise with key retailers that are based in Asia with a global footprint and being responsible for the P/L of the markets, i.e. identify new growth opportunities and implement retail strategy and optimize annual commercial terms.
Key Activities
General Management
Fully responsible for the profitability of markets and retailers under defined scope
Meets the agreed financial targets for each of the brands in countries and clients
Represents the company internally and externally across APAC region for Travel Retail activities
Leads the dedicated team in designing and executing annual plans while ensuring their development and commitment and implementing integrated ways of working in close collaboration with GTR WW team
Complies with all legal, social and moral obligations to a noticeably high standard
Commercial Management
Set up and implement integrated commercial and retail strategy for RC portfolio in APAC region
Identify the business potential of each RC Brand in the cluster and propose development plans (includes visibility, activations, promotions)
Lead and optimize annual negotiations on pricing and terms
Enhance client relationships by creating a comprehensive and fruitful collaboration/partnership
Lead the creation of, implement and continually review the annual budget and 5 year plan, commercial and retail strategy
Develop the brands permanent visibility in Key Airports
Identify the business potential of new channels/clients/listings in the defined scope
Propose, create and implement investment strategy (A&P, Capex allocations) and monitor ROI on all activities/activations
Requirements
10 - 15 years of proven track record in marketing/sales leadership positions
Proven experience in Travel Retail (P&C or luxury spirits) or Retail experience
International experience and mindset
A take‐charge personality and a pragmatic person
Analytical and synthetic skills, Excellent interpersonal and communication skills, negotiation skills
If you have the above qualities, you are the talent we are looking for!
By submitting your application, you are deemed to consent to Remy Cointreau collecting, using and disclosing your personal data for the purpose of assessing your job application.
We regret to inform that only shortlisted candidates will be notified. Thank you.
Seniority level: Director
Employment type: Full‐time
Job function: General Business, Business Development, and Management
Industries: Beverage Manufacturing
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• Own UHNW/HNW client acquisition and retention; build and manage key accounts.
• Work closely with other global heads for strategy and optimization of total company resources.
• Oversee end-to-end design of complex, multi-country luxury itineraries
• Enhance partner relations (hotels, DMCs, airlines), service standards, and develop a regional client service team

Requirements

• Atleast 10 years of Luxury Travel management experience
• Proven new-business acquisition and relationship development
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to:

EA License No.: 13C6305

Registration No.: R (EE MA MICHELLE DERRICKA BAGUN)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Key Responsibilities
Leadership & Team Development
Build, lead, and mentor a high-performing customer experience team.
Create training frameworks to ensure consistent, premium-level service delivery.
Foster a customer-first culture across the organization.
Customer Experience Transformation
Redesign service processes to deliver concierge-level support.
Manage the full customer lifecycle—from inquiry to booking, trip execution, and post-travel care.
Implement feedback systems (NPS, CSAT) to measure and enhance satisfaction.
Travel Operations Expertise
Oversee complex travel arrangements, including flights, hotels, and ground services.
Leverage knowledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.
Optimize OTA and TMC partnerships to enhance customer offerings.
Technology & Innovation
Deploy and optimize CRM and support platforms (Salesforce, Zendesk, HubSpot).
Integrate digital tools to automate workflows while maintaining a human touch.
Explore opportunities to enhance member engagement using Web3, blockchain, or NFT-enabled solutions.
Requirements
Minimum 5+ years of leadership experience in customer management within the travel industry.
Proven hands-on experience with both OTAs (Expedia, Booking.com, etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
Demonstrated success in managing end-to-end customer service operations.
Experience in training, coaching, and developing teams.
How to Apply
Interested applicants, kindly send your resume in MS WORD format to myreen.chuah(at)trustrecruit.com.sg
We regret only shortlisted candidates will be notified.
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Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Job Duties & Responsibilities
Curate and Develop Immersive Wildlife Experiences
Design, curate, and enhance wildlife experiences that integrate conservation, nature, and public education.
Inspire and educate guests on wildlife protection through interactive and engaging programmes.
Prepare and present tours-related reports and strategy decks for sharing with stakeholders.
Product Development and Launches
Support the Manager in planning and overseeing day-to-day operations of tours and wildlife experience programmes, including bookings and logistics.
Contribute to the end-to-end product development cycle and successful launch of new experiences.
Collaborate with stakeholders to ensure smooth implementation and alignment with business and operational goals.
Design and adapt experiences for Mandarin-speaking audiences where required.
Support Operations and Guest Engagement
Oversee the delivery of tours and experiences, ensuring smooth coordination with internal and external stakeholders.
Work closely with operations teams to maintain seamless communication and uphold tour standards and policies.
Demonstrate knowledge of animal-related content to enrich visitor experiences.
Handle guest enquiries, service recovery, and feedback professionally, escalating where necessary and preparing glitch/service reports when required.
Confidently conduct presentations and engage with diverse audiences to deliver memorable experiences.
Generate reports and handle financial tasks such as billing, inventory, procurement, and sales reporting to ensure efficiency and profitability.
Support the training, coaching, and development of new hires and part-time staff.
Job Requirements
Diploma/Degree in Business, Events Management, Tourism, Hospitality, or related fields
Minimum 5 years of relevant experience in Business/Events Management, Tourism, or Hospitality.
Prior experience in managing tours, guest experiences, and full product lifecycle management (concept to execution) is preferred.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Strong guest experience and customer service skills.
People management experience is an advantage.
Holds or is willing to obtain a Class 2/Class 3 driving license, or Basic Theory & Final Theory certification for buggy driving.
Experience in running camps/glamping experiences, teambuilding programmes, or outdoor engagement activities.
Skilled in handling service challenges effectively with a solutions-driven mindset.
Able to work on rotating shifts, weekends, and public holidays.
Willing to take on other relevant duties as assigned to support business needs.
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Director, Affiliate Partnerships - Rocket Travel by Agoda (Bangkok-Based)
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About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
The Opportunity
As Head of Affiliates unit (RTA APAC), you will lead and drive the growth and profitability of Agoda’s affiliate business through a diverse range of third‐party partners and distribution channels (e.g. affiliate networks, publishers, content creators, metasearch engines, loyalty programs, and e‐commerce platforms). You will play a pivotal role in shaping Agoda’s affiliate strategy, expanding our reach, and maximizing performance across APAC markets, with a focus on innovation and commercial impact. This position is based in Bangkok.
You will bring strong leadership, commercial acumen, operational and project management expertise, high‐level sales and consulting skills, and technical savviness. A hands‐on attitude with attention to detail and a proven track record of commercial success are essential. You will develop, motivate, mentor, and coach both direct reports and cross‐functional teams to achieve ambitious growth targets.
In This Role, You’ll Get To:
Define, communicate, and execute the growth strategy for Agoda’s affiliate business, ensuring alignment with department and company vision.
Drive business development initiatives and expand existing affiliate partnerships through innovative approaches and data‐driven decision making.
Lead cross‐functional projects to deliver top‐line and bottom‐line growth, collaborating closely with product, marketing, finance, and technology teams.
Deliver on commercial and profitability targets for the affiliate channel through robust performance management, optimizing ROI and driving competitive advantage.
Lead, coach, and develop a high‐performing team, fostering a culture of continuous learning and excellence.
Establish and maintain strong relationships at senior levels with key affiliate partners, influencing partnership expansions and identifying new opportunities.
Identify and capitalize on growth opportunities by leading cross‐functional initiatives to explore new affiliate models and technologies.
Successfully influence and manage senior internal stakeholders, both upwards and cross‐functionally, to set and drive common objectives and achieve business impact.
Coordinate with senior leadership on strategic planning, objectives, and resource allocation to ensure Agoda’s affiliate products and services remain competitive and innovative.
Effectively communicate business updates to senior leadership through Quarterly Business Reviews, Strategic Deep Dives, and other ad hoc requests.
What You’ll Need to Succeed
Significant experience in driving revenue and growth within the online industry, with a focus on commercial and business development roles.
5-7+ years’ experience in leading, coaching, and developing teams, with a proven success record in rapidly changing environments.
Demonstrated hands‐on approach with strong attention to detail.
Strategic thinker with strong numerical and analytical skills.
Fluent in English, with strong interpersonal skills and a collaborative attitude.
Professional “get it done” attitude and work ethic.
Resourceful, energetic, and self‐driven personality.
Ability to move fast, adapt well to, and be energized by change.
Relevant account management and business development experience highly valued.
Experience in, or strong connections with, online travel, affiliate marketing, or e‐commerce preferred.
MBA from a well‐known institution preferred.
International experience strongly preferred.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‐party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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