4,164 Travel Agency Manager jobs in Singapore

The Corporate Travel Agency Manager is a senior leadership role within a travel services organization, specializing in managing the corporate client segment. This position is responsible for developing and executing travel management strategies that meet client needs, drive efficiency, optimize cost, and ensure compliance with travel policies and regulations.

The manager serves as the primary liaison between corporate clients and internal teams, leading a group of travel consultants, managing relationships with vendors and suppliers, and implementing tools and processes that enhance the travel experience while controlling costs. This role requires a high level of expertise in business travel, negotiation, vendor management, policy development, and customer service.

• Deliver seamless, efficient, and compliant corporate travel solutions.

• Ensure exceptional service standards for corporate accounts.

• Optimize travel spend and operational efficiency.

• Lead, mentor, and develop high-performing travel teams.

• Drive strategic growth in the corporate travel segment.

• Act as the lead point of contact for key corporate clients.
• Build and maintain long-lasting client relationships.
• Conduct regular account reviews with clients to discuss travel spend, service delivery, and policy compliance.
• Handle escalated issues or complaints with urgency and professionalism.
• Customize travel solutions based on the needs of each corporate account.
• Present quarterly and annual performance reports to clients with actionable insights.
• Maintain a deep understanding of clients' businesses, goals, and travel behaviors.

• Supervise a team of travel consultants, coordinators, and support staff.
• Oversee recruitment, onboarding, and ongoing training of staff.
• Conduct regular performance evaluations and coach team members for improvement.
• Set KPIs for team performance, customer service, and productivity.
• Promote a culture of accountability, professionalism, and continuous improvement.
• Organize team meetings, workshops, and knowledge-sharing sessions.

• Develop customized corporate travel policies in collaboration with clients.
• Educate corporate travelers and internal teams on policy guidelines.
• Monitor policy compliance across bookings and issue reports.
• Advise clients on best practices to improve policy adherence.
• Analyze travel behaviors to suggest policy adjustments for cost control.

• Build strategic partnerships with airlines, hotel chains, car rental agencies, and other suppliers.
• Negotiate rates and contracts to ensure competitive pricing and added value for corporate clients.
• Monitor service delivery levels from vendors to ensure consistent quality.
• Resolve disputes and escalate service-related issues to suppliers when necessary.
• Explore opportunities to expand preferred vendor programs.

• Oversee and approve all high-level or complex bookings (e.g., VIPs, C-level executives, large groups).
• Ensure consultants adhere to client travel policies during booking.
• Audit travel itineraries to ensure accuracy, timeliness, and completeness.
• Implement efficient workflows and booking tools to enhance productivity.
• Coordinate with visa and documentation service providers for international travel needs.

• Evaluate and deploy booking and expense platforms (e.g., GDS, OBTs like Concur, Egencia, or SAP).
• Train team members and clients on using self-booking tools and mobile apps.
• Ensure seamless integration between internal systems and client platforms.
• Identify opportunities to digitize manual processes for improved efficiency.
• Monitor system usage and resolve any technical issues promptly.

• Work with finance and procurement departments to set travel budgets.
• Track and manage travel expenditures, aiming for cost optimization.
• Identify savings opportunities through policy adjustments and supplier negotiations.
• Generate monthly/quarterly financial and travel cost reports for internal and client use.
• Oversee invoicing, reconciliation, and payment collection processes.
• Forecast future travel spend and recommend strategies to control growth.

• Monitor travel risks including natural disasters, geopolitical events, and public health advisories.
• Create and implement traveler safety and emergency protocols.
• Establish procedures for handling cancellations, delays, and other disruptions.
• Communicate with travelers in real time during emergencies.
• Maintain updated travel insurance policies and coverage for corporate clients.

• Design and implement quality assurance protocols across all booking and service delivery activities.
• Monitor Net Promoter Scores (NPS), client feedback, and satisfaction surveys.
• Conduct internal audits to ensure adherence to company and client standards.
• Respond to service failures and lead corrective action plans.
• Implement standard operating procedures (SOPs) for service delivery.

• Identify new business opportunities within existing corporate accounts.
• Assist in responding to RFPs (Requests for Proposal) and tenders.
• Develop and launch service packages tailored to industry-specific travel needs (e.g., legal, pharma, oil & gas).
• Collaborate with the marketing team on client retention campaigns.
• Evaluate competitors' offerings and stay informed on market trends. Qualifications & Experience

• Bachelor's degree in Business Administration, Travel & Tourism, Hospitality, or a related field (required).
• MBA or other relevant postgraduate degrees (preferred).

• 5+ years in corporate travel management or travel agency operations.
• At least 2 years in a managerial or supervisory role.
• Proven experience managing high-value corporate accounts.

• Proficiency in GDS platforms (e.g., Sabre, Amadeus, Galileo).
• Experience with travel management systems and OBTs (Concur, Serko, etc.).
• Familiarity with CRM systems, financial reporting tools, and Microsoft Office Suite.
• Understanding of global travel documentation, visa processes, and compliance issues.

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinking and problem-solving skills.
• High emotional intelligence and client empathy.
• Exceptional attention to detail and multitasking ability.

Responsibilities

• Prospect, develop, and manage corporate client accounts to expand B2B sales.
• Conduct client meetings, presentations, and provide customized solutions.
• Handle full sales cycle from lead generation to closing deals.
• Maintain long-term client relationships to drive repeat business and referrals.

• Diploma/Degree in Business, Marketing, or equivalent.
• Prior B2B sales experience is preferred (CCTV, Door Access, Network industries advantageous).
• Strong negotiation, presentation, and client management skills.
• Self-driven, results-oriented, and able to perform under minimal supervision.

Job Highlights

• We offer attractive salary commensurate with work experience
• Great opportunities for learning & career advancement
• Medical, dental & insurance benefits

JOB RESPONSIBILITIES

• Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Maintain relationships with customers, shipping line, PSA & relevant parties.
• Do following up customer orders from start to the end.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
• Solve customer problems and help resolve issues.
• Preparing bills and invoices.
• Ensure accurate and timely data entry into the inhouse system.
• Excellent multitasking skills within their work space as well as computer software programs.
• Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

• Fresh graduates are welcome to apply
• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working Hours

Mon - Fri (8:30am to 5:30pm)

Sat (8:30am to 12:30pm)

Working Location

6 Tuas Avenue 6, Singapore

Responsibilities

1. Handle and manage customer shipment requests, ensuring clear and prompt communication.

2. Coordinate with customers to finalise booking processes and accurately update details into the system.

3. Address and resolve customer requests related to container re-use, cargo claims, cross-bookings, container detention, damaged container handling, and container M&R matters.

4. Monitor booking status and ensure timely updates are provided to customers.

5. Liaise with depot operations, trucking, and shipping partners to ensure smooth container movement and turnaround.

6. Maintain accurate records of bookings, service requests, and follow-ups in the system.

7. Escalate operational issues (e.g. container damages, delays, or disputes) to the relevant departments for timely resolution.

8. Provide proactive support to customers by anticipating needs and offering solutions.

9. Ensure compliance with company policies, industry regulations, and customer service standards.

10. Support ad hoc administrative and operational tasks as assigned by the Customer Service Manager.

1. Minimum 1–2 years of experience in shipping, freight forwarding, or related industries (strongly preferred).

2. Familiarity with export, import, and transshipment regulations and requirements will be an advantage.

3. Strong communication, problem-solving, and coordination skills.

4. Ability to work independently while being a strong team player.

• Monday – Friday: 8am – 5pm

• Saturday: 8am – 12pm

14 Tuas Avenue 6

CS Manager

Responsibilities:

• Manage customer's requests and queries
• Handle clients' phone calls, emails, and correspondence
• Retrieve and assist Customer documents
• Assist in planning and organizing Customer Care
• Maintain filing systems, document organization, and general office administration as needed
• Handle information with utmost confidentiality and professionalism
• Streamline customer process
• Manage monthly KPI of cases
• Every Monday to Friday, 9am to 6pm

Benefits & Perks:

• Opportunities for career growth and personal development
• A supportive and collaborative work environment
• Monthly salary + AWS/Bonus
• Starting Salary of $2,000

Qualifications:

• Strong customer communication skills
• English and second language
• Proficient in Microsoft Office (Word, Excel, Outlook)

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The Opportunity

Adecco is partnering with an Italian MNC specializing in performance additives and solutions for water treatment, lubricants, and oil & gas. We are seeking a Customer Service Representative to join the team The successful incumbent will handle order processing via the SAP system, prepare bills of lading and shipping documents to ensure customers receive orders on a timely basis.

• Permanent, full-time employment
• Location: Novena
• Working hours: Monday - Friday, 8.30am to 5.30pm
• Salary Package: up to $3800 basic + AWS

The Job

• Manage customer orders in SAP, including order entry, acknowledgment, and inventory release.
• Prepare and review shipping documents (BOL, COA, regulatory details) to ensure accuracy before release to the warehouse.
• Coordinate with freight forwarders, van lines, and carriers (LTL, bulk, truckload) to arrange bookings, pickups, and expedited deliveries when required.
• Send shipping documents to customers and forwarders, and ensure timely confirmation and proper documentation (signatures, dates).
• Maintain shipment records and file completed sales orders monthly.
• Support third-party shipments and handle freight scheduling for optimal dock productivity.

The Talent

• Minimum Diploma holder
• At least 2 years of experience in order fulfillment
• Comfortable liaising with colleagues in different time zones (HQ in Italy with 6-hour gap)
• Good communication internally and externally

Next Steps

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to in MS Word Copy.
• We regret that only shortlisted candidates will be notified.

Charmaine See

Direct Line:

EA License No: 91C2918

Personnel Registration Number: R

Working hours: Monday to Friday: 8am-530pm

Location: Toh Guan Road (company provide transport at Jurong East MRT)

Benefits: AWS (13th Month Bonus) + Variable Bonus

Job scope:

1. Provide customer service support via phone and email.

2. Prepare shipping documents and import / export documentation by adhering to the SOP in place and invoicing of order once shipments had been closed.

3. Monitor and ensure shipments being cleared and delivered as prescribed.

4. Coordinate with supervisor for warehouse activities to fulfill orders and ensure timely deliveries.

5. Ensure accuracy of all inventories.

6. Perform any other job-related functions as and when assigned by superior.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON. 

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Michelle Low Shi Hui

CEI Registration Number: R

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

* Processing of PO & Invoices

* Liaising with suppliers on deliveries to ship in/out parts on time

* Filing of documents

* Possess initiatives and meet datelines

* Ability to handle Chinese speaking customers & suppliers

* 5 days work week

* Min 1 year of working experience

* Min "O" Level

Job Types: Full-time, Permanent

Pay: $2, $2,400.00 per month

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Responsibilities:

• Manage customer's requests and queries
• Handle clients' phone calls, emails, and correspondence
• Retrieve and assist Customer documents
• Assist in planning and organizing Customer Care
• Maintain filing systems, document organization, and general office administration as needed
• Handle information with utmost confidentiality and professionalism
• Streamline customer process
• Manage monthly KPI of cases
• Every Monday to Friday, 9am to 6pm

Benefits & Perks:

• Opportunities for career growth and personal development
• A supportive and collaborative work environment
• Monthly salary + AWS/Bonus
• Starting Salary of $2,000

Qualifications:

• Strong customer communication skills
• English and second language
• Proficient in Microsoft Office (Word, Excel, Outlook)