4,704 Travel Agency Manager jobs in Singapore

Lead and grow the travel business end-to-end: sales, operations, product design, supplier partnerships, compliance, and team performance. Own the P&L and ensure exceptional customer experience across leisure, corporate, MICE, and inbound/outbound segments.

• Sales & Business Growth: Set targets, manage pipeline, drive B2B/B2C sales, key accounts, and channel partnerships; plan promotions and bundles.
• Operations Management: Oversee enquiries quotation booking ticketing invoicing after-sales; ensure SLA adherence and zero booking errors.
• Product & Itinerary Design: Curate packages, FIT/GIT tours, MICE programs; negotiate value-adds with airlines, hotels, DMCs, cruise lines, attractions.
• Supplier & Inventory: Source, evaluate, and contract suppliers; monitor rates, allotments, black-out dates, fare rules, and cancellation policies.
• Customer Experience: Handle VIP/complex cases, escalations, service recovery, and feedback loops; maintain high CSAT/NPS.
• Financial Control: Forecast and track revenue, gross margins, overrides, commissions; approve refunds/ADMs/ACMs; ensure timely collections and supplier payments.
• Compliance & Risk: Ensure compliance with STB licensing, PDPA data protection, travel advisories, insurance, and health/safety requirements.
• People Leadership: Recruit, coach, roster, and appraise consultants/ticketing staff; run training on GDS, fares, and service standards.
• Technology & Tools: Own CRM and booking stack; optimize use of Amadeus/Sabre/Galileo , mid-/back-office, e-payments, and reporting dashboards.
• Marketing & Branding: Coordinate digital campaigns, SEO/SEM, social content, partnerships, and trade shows.
• Reporting: Prepare weekly/monthly performance reports and actionable insights for management.

• Diploma/Degree in Tourism, Hospitality, Business, or related field.
• 3–6 years in a travel agency/tour operator with at least 2 years in a supervisory role.
• Proficiency in a GDS (Amadeus/Sabre/Galileo) and ticketing/fare construction; strong Excel/Sheets skills.
• Solid knowledge of corporate travel policies, visa/permit processes, travel insurance, and crisis handling.
• Strong negotiation, communication, and stakeholder management skills; customer-first mindset.

• Experience in corporate travel/MICE and inbound Singapore products.
• Familiarity with APIs/OTA platforms, NDC, and dynamic packaging.
• IATA or equivalent certification.

• Monthly revenue & gross margin %
• Lead-to-booking conversion rate
• On-time quotation turnaround (e.g., within 24 hours)
• Repeat booking rate / retention
• NPS/CSAT and complaint rate
• Booking accuracy (ADM/ACM incidence)
• AR days and on-time supplier payments

• Full-time; rostered hours including weekends/PHs during peak seasons.
• May require after-hours support for flight disruptions or group travel.

The Travel Agency Manager is responsible for overseeing and managing all operations of the travel agency, including sales, customer service, ticketing, tour planning, and business development. The role ensures that the agency delivers high-quality travel services, maintains regulatory compliance, and achieves profitability while providing an exceptional customer experience.

• Oversee daily operations of the travel agency including bookings, ticketing, tours, and customer service.
• Develop and manage travel packages, itineraries, and promotional campaigns to attract clients.
• Liaise with airlines, hotels, tour operators, and other partners to negotiate competitive rates and service agreements.
• Supervise and guide travel consultants and support staff to ensure efficient and professional service delivery.
• Monitor sales performance and develop strategies to achieve business targets and improve profitability.
• Manage corporate travel accounts and build long-term client relationships.
• Ensure compliance with Singapore Tourism Board (STB) and other relevant regulations.
• Handle client inquiries, complaints, and feedback to maintain high customer satisfaction.
• Keep updated with global travel trends, visa requirements, and destination information.
• Prepare financial and operational reports for management review.
• Oversee marketing activities including online presence, social media, and advertising.
• Ensure workplace safety and adherence to company policies and operational procedures.

• Diploma or Degree in Tourism Management, Hospitality, Business Administration, or related field.
• Minimum 5–8 years of experience in travel agency management or tourism operations.
• In-depth knowledge of travel booking systems (e.g., Amadeus, Galileo, Sabre).
• Strong understanding of international and local travel regulations, visa processing, and insurance.
• Excellent leadership, communication, and organizational skills.
• Proven ability to manage budgets, drive sales, and meet business targets.
• Proficient in Microsoft Office and digital marketing tools.
• Familiarity with STB licensing and compliance requirements in Singapore.
• Customer-oriented with a passion for travel and service excellence.
• Class 3 Driving Licence (advantage).

• Full-time, office-based role.
• Working hours: 9:00 AM – 6:00 PM (Monday to Friday); may include weekends or after-hours work during peak travel seasons.
• Work location: Travel agency office or corporate headquarters.
• May involve occasional overseas travel for trade fairs or partnership meetings.

The Travel Agency Manager is responsible for overseeing and managing all operations of the travel agency, including sales, customer service, ticketing, tour planning, and business development. The role ensures that the agency delivers high-quality travel services, maintains regulatory compliance, and achieves profitability while providing an exceptional customer experience.

• Oversee daily operations of the travel agency including bookings, ticketing, tours, and customer service.
• Develop and manage travel packages, itineraries, and promotional campaigns to attract clients.
• Liaise with airlines, hotels, tour operators, and other partners to negotiate competitive rates and service agreements.
• Supervise and guide travel consultants and support staff to ensure efficient and professional service delivery.
• Monitor sales performance and develop strategies to achieve business targets and improve profitability.
• Manage corporate travel accounts and build long-term client relationships.
• Ensure compliance with Singapore Tourism Board (STB) and other relevant regulations.
• Handle client inquiries, complaints, and feedback to maintain high customer satisfaction.
• Keep updated with global travel trends, visa requirements, and destination information.
• Prepare financial and operational reports for management review.
• Oversee marketing activities including online presence, social media, and advertising.
• Ensure workplace safety and adherence to company policies and operational procedures.

• Diploma or Degree in Tourism Management, Hospitality, Business Administration, or related field.
• Minimum 5–8 years of experience in travel agency management or tourism operations.
• In-depth knowledge of travel booking systems (e.g., Amadeus, Galileo, Sabre).
• Strong understanding of international and local travel regulations, visa processing, and insurance.
• Excellent leadership, communication, and organizational skills.
• Proven ability to manage budgets, drive sales, and meet business targets.
• Proficient in Microsoft Office and digital marketing tools.
• Familiarity with STB licensing and compliance requirements in Singapore.
• Customer-oriented with a passion for travel and service excellence.
• Class 3 Driving Licence (advantage).

• Full-time, office-based role.
• Working hours: 9:00 AM – 6:00 PM (Monday to Friday); may include weekends or after-hours work during peak travel seasons.
• Work location: Travel agency office or corporate headquarters.
• May involve occasional overseas travel for trade fairs or partnership meetings.

The Travel Agency Manager is responsible for overseeing and managing all operations of the travel agency, including sales, customer service, ticketing, tour planning, and business development. The role ensures that the agency delivers high-quality travel services, maintains regulatory compliance, and achieves profitability while providing an exceptional customer experience.

• Oversee daily operations of the travel agency including bookings, ticketing, tours, and customer service.
• Develop and manage travel packages, itineraries, and promotional campaigns to attract clients.
• Liaise with airlines, hotels, tour operators, and other partners to negotiate competitive rates and service agreements.
• Supervise and guide travel consultants and support staff to ensure efficient and professional service delivery.
• Monitor sales performance and develop strategies to achieve business targets and improve profitability.
• Manage corporate travel accounts and build long-term client relationships.
• Ensure compliance with Singapore Tourism Board (STB) and other relevant regulations.
• Handle client inquiries, complaints, and feedback to maintain high customer satisfaction.
• Keep updated with global travel trends, visa requirements, and destination information.
• Prepare financial and operational reports for management review.
• Oversee marketing activities including online presence, social media, and advertising.
• Ensure workplace safety and adherence to company policies and operational procedures.

• Diploma or Degree in Tourism Management, Hospitality, Business Administration, or related field.
• Minimum 5–8 years of experience in travel agency management or tourism operations.
• In-depth knowledge of travel booking systems (e.g., Amadeus, Galileo, Sabre).
• Strong understanding of international and local travel regulations, visa processing, and insurance.
• Excellent leadership, communication, and organizational skills.
• Proven ability to manage budgets, drive sales, and meet business targets.
• Proficient in Microsoft Office and digital marketing tools.
• Familiarity with STB licensing and compliance requirements in Singapore.
• Customer-oriented with a passion for travel and service excellence.
• Class 3 Driving Licence (advantage).

• Full-time, office-based role.
• Working hours: 9:00 AM – 6:00 PM (Monday to Friday); may include weekends or after-hours work during peak travel seasons.
• Work location: Travel agency office or corporate headquarters.
• May involve occasional overseas travel for trade fairs or partnership meetings.

Highlights:
Start-up/ Setup experiences
Travel experiences
GDS systems (Amadeus, Sabre, or Travelport)
Remote and needs of travel

Responsbilities

Lead and mentor the customer service team across channels (email, chat, phone, social)
Develop and optimize support workflows, tools, and KPIs
Handle escalations with professionalism and empathy
Collaborate with product and operations teams to resolve issues and improve user experience
Analyze customer feedback to identify trends and drive improvements
Recruit, onboard, and train new team members
Champion a customer-first culture across the company

Requirement

Minimum 5+ years of leadership experience in customer management within the travel industry.
Proven hands-on experience with both OTAs (Expedia, Booking.com, etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
Demonstrated success in managing end-to-end customer service operations.
Experience in training, coaching, and developing teams.

HOW TO APPLY:

Interested applicants, please send your latest resume to kelly.ng(at)trustrecruit.com.sg or click on “Apply Now” and provide the below details in your resume.

Last drawn salary
Expected salary
Notice period
Reason of leaving

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Responsibilities:

Handle customers’ inquiries & requirements via email or phone.

Schedule and assign jobs to drivers.

Daily email of sign POD

Perform data entry by using WMS

Generate picking & packing list by using WMS

Submit weekly / monthly inventory reports to customers by using WMS

Preparation of necessary documents as and when is required

Communicate & coordinate with internal and external stakeholders

Requirement

Knowledge & Usage of Microsoft office

Language Knowledge of Read, Write & Spoken: English & Mandarin

Completed vaccinations

Able to work OT when is required

Passion for continuous learning and personal growth

Working Hours

5.5 working days.

Mon – Fri 8am – 5pm / Sat 8am -12noon.

Responsibilities

1. Handle and manage customer shipment requests, ensuring clear and prompt communication.

2. Coordinate with customers to finalise booking processes and accurately update details into the system.

3. Address and resolve customer requests related to container re-use, cargo claims, cross-bookings, container detention, damaged container handling, and container M&R matters.

4. Monitor booking status and ensure timely updates are provided to customers.

5. Liaise with depot operations, trucking, and shipping partners to ensure smooth container movement and turnaround.

6. Maintain accurate records of bookings, service requests, and follow-ups in the system.

7. Escalate operational issues (e.g. container damages, delays, or disputes) to the relevant departments for timely resolution.

8. Provide proactive support to customers by anticipating needs and offering solutions.

9. Ensure compliance with company policies, industry regulations, and customer service standards.

10. Support ad hoc administrative and operational tasks as assigned by the Customer Service Manager.

1. Minimum 1–2 years of experience in shipping, freight forwarding, or related industries (strongly preferred).

2. Familiarity with export, import, and transshipment regulations and requirements will be an advantage.

3. Strong communication, problem-solving, and coordination skills.

4. Ability to work independently while being a strong team player.

• Monday – Friday: 8am – 5pm

• Saturday: 8am – 12pm

14 Tuas Avenue 6

CS Manager

Responsibilities

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
• Input export job reference.
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking.
• Keep Sales Personnel about their bookings.
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.
• Any changes in vessel details or delay in arrival date will made known to shipper via phone or email by Customer Service.
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.
• Verify vendor’s invoice and close files.
• Other ad-hoc duties as assigned by the supervisor

Overview

We are a professional beauty and wellness company providing facial, slimming and therapeutic massage services.

• Cold call customers to secure service bookings
• Customer service duties
• Reception duties
• Reminder calls
• Invoicing
• Day end sales settlement
• Willingness to work in a very challenging environment

• Outgoing, easy-going personality
• Enjoy talking to people and sociable
• Enjoy working in the Beauty and Aesthetic industry

Good salary + commission + allowance