3,756 Travel Agency Manager jobs in Singapore

Lead and grow the travel business end-to-end: sales, operations, product design, supplier partnerships, compliance, and team performance. Own the P&L and ensure exceptional customer experience across leisure, corporate, MICE, and inbound/outbound segments.

• Sales & Business Growth: Set targets, manage pipeline, drive B2B/B2C sales, key accounts, and channel partnerships; plan promotions and bundles.
• Operations Management: Oversee enquiries → quotation → booking → ticketing → invoicing → after-sales; ensure SLA adherence and zero booking errors.
• Product & Itinerary Design: Curate packages, FIT/GIT tours, MICE programs; negotiate value-adds with airlines, hotels, DMCs, cruise lines, attractions.
• Supplier & Inventory: Source, evaluate, and contract suppliers; monitor rates, allotments, black-out dates, fare rules, and cancellation policies.
• Customer Experience: Handle VIP/complex cases, escalations, service recovery, and feedback loops; maintain high CSAT/NPS.
• Financial Control: Forecast and track revenue, gross margins, overrides, commissions; approve refunds/ADMs/ACMs; ensure timely collections and supplier payments.
• Compliance & Risk: Ensure compliance with STB licensing, PDPA data protection, travel advisories, insurance, and health/safety requirements.
• People Leadership: Recruit, coach, roster, and appraise consultants/ticketing staff; run training on GDS, fares, and service standards.
• Technology & Tools: Own CRM and booking stack; optimize use of Amadeus/Sabre/Galileo , mid-/back-office, e-payments, and reporting dashboards.
• Marketing & Branding: Coordinate digital campaigns, SEO/SEM, social content, partnerships, and trade shows.
• Reporting: Prepare weekly/monthly performance reports and actionable insights for management.

• Diploma/Degree in Tourism, Hospitality, Business, or related field.
• 3–6 years in a travel agency/tour operator with at least 2 years in a supervisory role.
• Proficiency in a GDS (Amadeus/Sabre/Galileo) and ticketing/fare construction; strong Excel/Sheets skills.
• Solid knowledge of corporate travel policies, visa/permit processes, travel insurance, and crisis handling.
• Strong negotiation, communication, and stakeholder management skills; customer-first mindset.

• Experience in corporate travel/MICE and inbound Singapore products.
• Familiarity with APIs/OTA platforms, NDC, and dynamic packaging.
• IATA or equivalent certification.

• Monthly revenue & gross margin %
• Lead-to-booking conversion rate
• On-time quotation turnaround (e.g., within 24 hours)
• Repeat booking rate / retention
• NPS/CSAT and complaint rate
• Booking accuracy (ADM/ACM incidence)
• AR days and on-time supplier payments

• Full-time; rostered hours including weekends/PHs during peak seasons.
• May require after-hours support for flight disruptions or group travel.

The Corporate Travel Agency Manager is a senior leadership role within a travel services organization, specializing in managing the corporate client segment. This position is responsible for developing and executing travel management strategies that meet client needs, drive efficiency, optimize cost, and ensure compliance with travel policies and regulations.

The manager serves as the primary liaison between corporate clients and internal teams, leading a group of travel consultants, managing relationships with vendors and suppliers, and implementing tools and processes that enhance the travel experience while controlling costs. This role requires a high level of expertise in business travel, negotiation, vendor management, policy development, and customer service.

1. Deliver seamless, efficient, and compliant corporate travel solutions.
2. Ensure exceptional service standards for corporate accounts.
3. Optimize travel spend and operational efficiency.
4. Lead, mentor, and develop high-performing travel teams.
5. Drive strategic growth in the corporate travel segment.

• Act as the lead point of contact for key corporate clients.
• Build and maintain long-lasting client relationships.
• Conduct regular account reviews with clients to discuss travel spend, service delivery, and policy compliance.
• Handle escalated issues or complaints with urgency and professionalism.
• Customize travel solutions based on the needs of each corporate account.
• Present quarterly and annual performance reports to clients with actionable insights.
• Maintain a deep understanding of clients’ businesses, goals, and travel behaviors.

• Supervise a team of travel consultants, coordinators, and support staff.
• Oversee recruitment, onboarding, and ongoing training of staff.
• Conduct regular performance evaluations and coach team members for improvement.
• Set KPIs for team performance, customer service, and productivity.
• Promote a culture of accountability, professionalism, and continuous improvement.
• Organize team meetings, workshops, and knowledge-sharing sessions.

• Develop customized corporate travel policies in collaboration with clients.
• Educate corporate travelers and internal teams on policy guidelines.
• Monitor policy compliance across bookings and issue reports.
• Advise clients on best practices to improve policy adherence.
• Analyze travel behaviors to suggest policy adjustments for cost control.

• Build strategic partnerships with airlines, hotel chains, car rental agencies, and other suppliers.
• Negotiate rates and contracts to ensure competitive pricing and added value for corporate clients.
• Monitor service delivery levels from vendors to ensure consistent quality.
• Resolve disputes and escalate service-related issues to suppliers when necessary.
• Explore opportunities to expand preferred vendor programs.

• Oversee and approve all high-level or complex bookings (e.g., VIPs, C-level executives, large groups).
• Ensure consultants adhere to client travel policies during booking.
• Audit travel itineraries to ensure accuracy, timeliness, and completeness.
• Implement efficient workflows and booking tools to enhance productivity.
• Coordinate with visa and documentation service providers for international travel needs.

• Evaluate and deploy booking and expense platforms (e.g., GDS, OBTs like Concur, Egencia, or SAP).
• Train team members and clients on using self-booking tools and mobile apps.
• Ensure seamless integration between internal systems and client platforms.
• Identify opportunities to digitize manual processes for improved efficiency.
• Monitor system usage and resolve any technical issues promptly.

• Work with finance and procurement departments to set travel budgets.
• Track and manage travel expenditures, aiming for cost optimization.
• Identify savings opportunities through policy adjustments and supplier negotiations.
• Generate monthly/quarterly financial and travel cost reports for internal and client use.
• Oversee invoicing, reconciliation, and payment collection processes.
• Forecast future travel spend and recommend strategies to control growth.

• Monitor travel risks including natural disasters, geopolitical events, and public health advisories.
• Create and implement traveler safety and emergency protocols.
• Establish procedures for handling cancellations, delays, and other disruptions.
• Communicate with travelers in real time during emergencies.
• Maintain updated travel insurance policies and coverage for corporate clients.

• Design and implement quality assurance protocols across all booking and service delivery activities.
• Monitor Net Promoter Scores (NPS), client feedback, and satisfaction surveys.
• Conduct internal audits to ensure adherence to company and client standards.
• Respond to service failures and lead corrective action plans.
• Implement standard operating procedures (SOPs) for service delivery.

• Identify new business opportunities within existing corporate accounts.
• Assist in responding to RFPs (Requests for Proposal) and tenders.
• Develop and launch service packages tailored to industry-specific travel needs (e.g., legal, pharma, oil & gas).
• Collaborate with the marketing team on client retention campaigns.
• Evaluate competitors' offerings and stay informed on market trends.Qualifications & Experience

• Bachelor's degree in Business Administration, Travel & Tourism, Hospitality, or a related field (required).
• MBA or other relevant postgraduate degrees (preferred).

• 5+ years in corporate travel management or travel agency operations.
• At least 2 years in a managerial or supervisory role.
• Proven experience managing high-value corporate accounts.

• Proficiency in GDS platforms (e.g., Sabre, Amadeus, Galileo).
• Experience with travel management systems and OBTs (Concur, Serko, etc.).
• Familiarity with CRM systems, financial reporting tools, and Microsoft Office Suite.
• Understanding of global travel documentation, visa processes, and compliance issues.

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinking and problem-solving skills.
• High emotional intelligence and client empathy.
• Exceptional attention to detail and multitasking ability.

As an Operations Coordinator, you will be responsible for overseeing the day-to-day activities of our travel agency.

• Issuing flight tickets and coordinating with ground transportation operators, booking hotel rooms, restaurants, and attractions directly;
• Maintaining adherence to timelines (deposit, full payment, issuance, and promotion);
• Assisting product planners in monitoring costs closely (profit & loss, land & ticket costing);
• Updating our business system and providing clear instructions to facilitate counter staff for sales and follow-up;
• Solving operational problems and maintaining good working relationships with airlines and overseas suppliers;
• Liaising with airlines, overseas ground operators, and transportation providers for group travel arrangements;
• Familiar with airline booking systems Amadeus, handling travel operations including tour and hotel reservations, air ticketing, travel coordination, and staff support;
• Providing assistance on pre and post-departure requirements;
• Performing other tasks as assigned by the company from time to time;
• Participating in travel exhibitions;

• Minimum 5 years of experience working in a travel agency;
• Able to work as part of a team and handle multiple tasks simultaneously;
• Able to work independently;
• Proactive attitude to challenge;
• Excellent problem-solving and negotiation skills;
• Exceptional listening and analytical skills;
• Knowledge and skill in Amadeus (GDS);
• Proficient in Microsoft Office;

Job scope:

• Coordinate execution of import and export related activities.
• Preparation of shipping documents (import/export: B/L, D/O, permit, etc)
• Liaise with internal and external parties to ensure a smooth delivery
• Monitor shipment status and update customers
• Customer-oriented, proactive with good organizational skills
• Ensure proper and timely billing/vendor costing and closing of all job files
• Ad-hoc duties as assigned

Basic requirement:

1. Good communication skills

2. Able to communicate with China agents and customers will add an advantage

3. Pro-active (When making an arrangement) and careful (When doing documentation)

4. Shipping/forwarding background/experience added advantage

5. Candidate with 1 or 2 year shipping documents experience preferred.

6. Able to work in fast-paced environment.

7. Team player as well as independent with little supervision.

We are seeking a reliable, team-oriented and physically fit individual to join our dynamic team:

• Employment type: Permanent
• Position: Customer Service
• Location: Eco-tech @ Sunview Road
• Outpatient Medical & Dental Benefits Provided
• Working Hours: Monday to Friday, Office Hours (9am – 6pm)
• Salary Package: Up to $3,000 + Bonus

Job Responsibilities:

• Support the sales team and handle daily customer enquiries.
• Support project management, documentation, and routine administration tasks.
• Communicate and coordinate with forwarders and suppliers for efficient execution of shipments.
• Efficiently process customer orders and inquiries, verify order details for accuracy.
• Provide order confirmations and communicate with customers to resolve order discrepancies.
• Ensure all billings are done incompliance to payment terms and conditions.
• Collaborate with sales and warehouse team members to ensure order fulfillment.
• Manage filling, document preparation, scheduling and handle incoming calls.
Other ad-hoc administrative tasks may be assigned

Job Requirements:

• Minimum ‘O’ Level or equivalent.
• Proficient in Microsoft Office.
• Experience or knowledge of administration or customer service is an advantage
• Shipping and forwarding experience will be preferred.
Good team player with a responsible attitude

Ready to apply? interested applicants, please submit your resume by clicking the APPLY button.

Responsibilities:

• Manage customer's requests and queries
• Handle clients' phone calls, emails, and correspondence
• Retrieve and assist Customer documents
• Assist in planning and organizing Customer Care
• Maintain filing systems, document organization, and general office administration as needed
• Handle information with utmost confidentiality and professionalism
• Streamline customer process
• Manage monthly KPI of cases
• Every Monday to Friday, 9am to 6pm

Benefits & Perks:

• Opportunities for career growth and personal development
• A supportive and collaborative work environment
• Monthly salary + AWS/Bonus
• Starting Salary of $2,000

Qualifications:

• Strong customer communication skills
• English and second language
• Proficient in Microsoft Office (Word, Excel, Outlook)

Job Highlights

• We offer attractive salary commensurate with work experience
• Great opportunities for learning & career advancement
• Medical, dental & insurance benefits

JOB RESPONSIBILITIES

• Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Maintain relationships with customers, shipping line, PSA & relevant parties.
• Do following up customer orders from start to the end.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
• Solve customer problems and help resolve issues.
• Preparing bills and invoices.
• Ensure accurate and timely data entry into the inhouse system.
• Excellent multitasking skills within their work space as well as computer software programs.
• Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

• Fresh graduates are welcome to apply
• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working Hours

Mon - Fri (8:30am to 5:30pm)

Sat (8:30am to 12:30pm)

Working Location

6 Tuas Avenue 6, Singapore 639311

Job Highlights

Walking distance to Lavender MRT / Kallang MRT / Bendemeer MRT

Perfect Attendance Bonus

Good Performance Bonus

Long Service Bonus

Project Bonus

Position Overview
We are seeking a detail-oriented and experienced Customer Service Executive to join our team. The ideal candidate will play a key role in delivering excellent customer service and enhancing the overall customer experience through prompt support and continuous process improvement.

Job Description
Reporting to the Head of Customer Service , the successful candidate will be responsible for the following:

• Address customer feedback promptly and professionally to ensure high levels of satisfaction.
• Identify and implement process improvements to enhance customer experience.
• Prepare sales quotations, sales orders, delivery orders, invoices, and other relevant documents.
• Attend to customer inquiries across various channels in a timely and courteous manner.
• Ensure the accurate and timely processing and execution of customer orders.
• Coordinate with internal departments and third parties to fulfill customer requests.
• Maintain strong customer relationships by providing accurate product information and dedicated sales support.
• Handle and resolve customer complaints and feedback efficiently.
• Generate monthly customer statements and monitor payment statuses.
• Perform any ad-hoc duties as assigned by the department head.

Requirements

• A minimum of a Degree in any field.
• At least 2 years of relevant experience in customer service or administrative roles.
• Excellent written and verbal communication skills.
• Proficiency in spoken Mandarin is required, as the role involves handling feedback from Mandarin-speaking customers.
• Strong problem-solving and conflict resolution skills.
• Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.
• Ability to perform under pressure in a fast-paced environment.
• A customer-centric mindset with a passion for delivering excellent service.
• Meticulous, detail-oriented, and process-driven.
• Patient, empathetic, and adaptable in handling different customer situations.

Working Hours
Monday to Friday: 8:00 AM – 5:00 PM
Alternate Saturdays: 9:00 AM – 4:00 PM

We regret that only shortlisted candidates will be notified.

URGENT HIRING: Airport Transfer Planner (Customer Service)

Singapore | Full-Time | Salary: $2,000 - $3000 + Bonus

Why Join Us?
Leading limousine & airport transfer company
Fast-paced, rewarding role with growth opportunities
Friendly team & supportive management

Your Job:

• Plan & dispatch airport transfers (SIN Changi)
• Handle VIP clients & corporate bookings
• Ensure smooth operations with drivers

Requirements:
Organized & tech-savvy
Customer service experience (Transport)
Able to work shifts 12 hour shift must be able to work on weekend

Apply Now: Send resume to
Call/WhatsApp: 90588837