1,408 Transformation Analyst jobs in Singapore

Job Description:

• Project Support & Execution: Assist in the planning, coordination and execution of people transformation projects, from scoping through to roll-out and evaluation.
• Research & Analysis: Gather, clean and synthesise quantitative and qualitative data on industry best practices, employee feedback and business requirements to inform project design.
• Initiative Development: Help conceptualise and draft materials for initiatives across domains such as Performance & Rewards, Learning & Development, Organisation Design, and Talent Management.
• Stakeholder Coordination: Liaise with cross-functional partners (e.g., Finance, Operations, Technology) and internal HR teams to ensure smooth project delivery and alignment with business needs.
• Impact Measurement: Support the creation of project dashboards and metrics, track progress, and prepare regular status updates for senior stakeholders.
• Continuous Improvement: Contribute ideas to refine processes and tools, capturing lessons learned and recommending enhancements for future projects.

Requirements:

• Minimum of 1 year of experience at a top-tier strategy consulting firm
• Analytical & Problem-Solving: Strong numerical and data-analysis skills, with the ability to translate insights into clear recommendations.
• Project Management: Demonstrated ability to manage multiple workstreams, coordinate stakeholders, and deliver on tight timelines.
• Communication: Excellent written and verbal communication; able to prepare concise presentations and command stakeholder attention.
• Personal Attributes: Detail-oriented, well-organised and proactive “roll-up-your-sleeves” attitude. Team player with a positive mindset and adaptability in a dynamic environment.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

• Championing and implementing digitalization and self-help capabilities at customer touch points to achieve Next Generation Servicing and Leading Customer Experience.
• Supporting Technology, Digital, and Analytic (TDA) efforts to optimize processes and drive business process improvement for enhanced productivity and performance.
• Analyzing data to identify trends for automation, process improvement and operational efficiency through Generative AI
  
  

• Support Head, Customer Experience in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with Compliance and Operational Risk in mind.
• Leverage on Generative AI to design innovative solutions that streamline workflow and automate repetitive tasks.
• Natural Language Processing (NLP) Solutions: Designing and implementing NLP models for chatbots, language translation, sentiment analysis, and text summarization.
• Machine Learning Models: Developing and deploying machine learning models for predictive analytics, recommendation systems, and anomaly detection in various processes.
• AI-Driven Automation: Creating AI-based automation systems for business processes, customer service, data entry, and workflow optimization to enhance efficiency and productivity.
• Assist with creating and updating documentation for AI models and processes, and support training sessions and workshops on AI tools and techniques.
• Monitor and evaluate the performance of AI solutions, making necessary adjustments to optimize outcomes.
• Collaborate with internal/external stakeholders and spearheads in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX
• Responsible in performing UAT for enterprise, division and team projects i.e CRM, CTI, Chat Bot etc
• Attend to enquiries/feedback received at the various customer service touch points and performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.
  
  

• Degree holder with Knowledge of AI Concepts. Understanding of artificial intelligence, machine learning, and deep learning principles.
• Proficiency in Retrieval-Augmented Generation (RAG) and Large Language Models (LLM) is essential.
• Data Analytic: experience in generating and analyzing data effectively to identify key insights and trends.
• Designing Customer Journeys: designing "as is" and "to be" scenarios in customer journey transformation
• Possess excellent capabilities in following up, prioritization and multitasking
• Able to work in fast-paced environment and work within tight deadlines
• Good interpersonal and communication skills
• Good team player
  
  
  

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at AIA Singapore by 2x

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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About The Role
Championing and implementing digitalization and self-help capabilities at customer touch points to achieve Next Generation Servicing and Leading Customer Experience.
Supporting Technology, Digital, and Analytic (TDA) efforts to optimize processes and drive business process improvement for enhanced productivity and performance.
Analyzing data to identify trends for automation, process improvement and operational efficiency through Generative AI
Roles And Responsibilities
Support Head, Customer Experience in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with Compliance and Operational Risk in mind.
Leverage on Generative AI to design innovative solutions that streamline workflow and automate repetitive tasks.
Natural Language Processing (NLP) Solutions: Designing and implementing NLP models for chatbots, language translation, sentiment analysis, and text summarization.
Machine Learning Models: Developing and deploying machine learning models for predictive analytics, recommendation systems, and anomaly detection in various processes.
AI-Driven Automation: Creating AI-based automation systems for business processes, customer service, data entry, and workflow optimization to enhance efficiency and productivity.
Assist with creating and updating documentation for AI models and processes, and support training sessions and workshops on AI tools and techniques.
Monitor and evaluate the performance of AI solutions, making necessary adjustments to optimize outcomes.
Collaborate with internal/external stakeholders and spearheads in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX
Responsible in performing UAT for enterprise, division and team projects i.e CRM, CTI, Chat Bot etc
Attend to enquiries/feedback received at the various customer service touch points and performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.
Minimum Job Requirements
Degree holder with Knowledge of AI Concepts. Understanding of artificial intelligence, machine learning, and deep learning principles.
Proficiency in Retrieval-Augmented Generation (RAG) and Large Language Models (LLM) is essential.
Data Analytic: experience in generating and analyzing data effectively to identify key insights and trends.
Designing Customer Journeys: designing "as is" and "to be" scenarios in customer journey transformation
Possess excellent capabilities in following up, prioritization and multitasking
Able to work in fast-paced environment and work within tight deadlines
Good interpersonal and communication skills
Good team player
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
ABOUT AIA
For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.
As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.
JOIN US
At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.
AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Insurance
Referrals increase your chances of interviewing at AIA Singapore by 2x
Get notified about new Customer Analyst jobs in
Singapore, Singapore .
Business Analyst - User Experience, Regional Operations
Operations Business Analyst - User Experience, Regional Operations
Business Analyst - Regional Marketplace Operations
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#J-18808-Ljbffr

The ideal candidate will bridge the gap between IT and business by leveraging data analytics to assess processes and determine requirements. They will deliver recommendations to stakeholders, support the development of electronic workflows, and collaborate with various departments to perform detailed functional analysis.

• Design, develop, and implement automated workflows using Microsoft Power Automate.
• Create and maintain interactive BI dashboards using tools such as Power BI to provide insights for decision-making.
• Prepare and coordinate testing activities including execution of test cases, analyze test results & log defects tracking during user acceptance test as well as support post Go-Live activities.
• Assist in troubleshooting and identifying process improvement opportunities and recommend solutions.

Requirements:

• Degree in any relevant discipline.
• 1 to 4 years of relevant data analysis/business analysis experience.
• Proficient in Power Automate, Power BI, Gen AI.
• Proficiency in Microsoft Excel, PowerPoint, and data visualization tools.

Backed by leading ship operators and some of the largest ship owners in the world, Circle Digital Ventures (CircleDV) is a fast-growing maritime tech company reshaping the future of seafarer lives. Our ecosystem spans safety wearables, wellness solutions, and fintech services—all purpose-built for seafarers.

We're looking for a Business Analyst (Strategy) to join our growing team. This role is perfect for an analytical and strategic thinker who thrives in a fast-paced, tech-driven environment.

Key Responsibilities

Financial Modelling : Build and refine financial models for revenue, profitability, and valuation.

Market Research : Analyze industry trends, competitive landscapes, and emerging opportunities to guide business decisions.

Investor Pitch Decks : Prepare and present compelling materials for investor meetings, funding pitches, and partnerships.

Scenario Analysis : Perform scenario analysis to assess the financial impact of strategic decisions.

Collaboration : Work cross-functionally with teams from finance, corporate development, and product to ensure alignment on strategic goals.

What We’re Looking For

️ Experience : 3-5 years in strategy, finance, consulting, or tech startups.

️ Education : Bachelor’s or Master’s degree in Finance, Business, or related fields.

️ Skills : Strong proficiency in Excel and PowerPoint; excellent quantitative and qualitative analytical skills.

️ Attributes : Self-starter, adaptable, strong communication skills, and the ability to handle ambiguity.

️ Passion : An enthusiasm to work in a technology-driven startup environment, particularly in the maritime or fintech space.

• Seniority level Associate

• Employment type Full-time

• Job function Finance, Strategy/Planning, and Business Development
• Industries Boilers, Tanks, and Shipping Container Manufacturing, Maritime Transportation, and Technology, Information and Media

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Get notified about new Business Strategy Analyst jobs in Singapore, Singapore .

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SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Business Strategy Analyst, you will be involved in supporting the core business operations through creating presentations and writing reports. We are looking for motivated self-starters who like to get their hands dirty and to solve real business problems.

• Conduct market research to support strategic business planning initiatives, product development and business operations
• Interpret data and work with internal teams to deliver data-driven presentations and reports for internal teams and external customers
• Create business collaterals, presentation decks, and reports
• Support business planning initiatives with market research and data analysis
• Take charge of ad-hoc projects as required

Requirements

• Minimum Bachelor’s degree, in Business, Finance or a related field
• Previous experience in a similar position for a high growth tech company preferred
• Have a genuine interest in how tech and business intertwine
• Possess strong storytelling and communications skills of both written and spoken English
• Ability to work independently and as part of a team, under pressure to tight deadlines
• Passion for problem solving
• Strong desire to learn and adapt

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Business Strategy Analyst, you will be involved in supporting the core business operations through creating presentations and writing reports. We are looking for motivated self-starters who like to get their hands dirty and to solve real business problems.

• Conduct market research to support strategic business planning initiatives, product development and business operations
• Interpret data and work with internal teams to deliver data-driven presentations and reports for internal teams and external customers
• Create business collaterals, presentation decks, and reports
• Support business planning initiatives with market research and data analysis
• Take charge of ad-hoc projects as required

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Business Strategy Analyst, you will be involved in supporting the core business operations through creating presentations and writing reports. We are looking for motivated self-starters who like to get their hands dirty and to solve real business problems.

• Conduct market research to support strategic business planning initiatives, product development and business operations
• Interpret data and work with internal teams to deliver data-driven presentations and reports for internal teams and external customers
• Create business collaterals, presentation decks, and reports
• Support business planning initiatives with market research and data analysis
• Take charge of ad-hoc projects as required

• Minimum Bachelor's degree, in Business, Finance or a related field
• Previous experience in a similar position for a high growth tech company preferred
• Have a genuine interest in how tech and business intertwine
• Possess strong storytelling and communications skills of both written and spoken English
• Ability to work independently and as part of a team, under pressure to tight deadlines
• Passion for problem solving
• Strong desire to learn and adapt

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Non-profit Organizations and Primary and Secondary Education

Referrals increase your chances of interviewing at SHIELD by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We're looking for a Business Analyst (Strategy) to join our growing team. This role is perfect for an analytical and strategic thinker who thrives in a fast-paced, tech-driven environment.

Key Responsibilities

Financial Modelling : Build and refine financial models for revenue, profitability, and valuation.

Market Research : Analyze industry trends, competitive landscapes, and emerging opportunities to guide business decisions.

Investor Pitch Decks : Prepare and present compelling materials for investor meetings, funding pitches, and partnerships.

Scenario Analysis : Perform scenario analysis to assess the financial impact of strategic decisions.

Collaboration : Work cross-functionally with teams from finance, corporate development, and product to ensure alignment on strategic goals.

What We’re Looking For

️ Experience : 3-5 years in strategy, finance, consulting, or tech startups.

️ Education : Bachelor’s or Master’s degree in Finance, Business, or related fields.

️ Skills : Strong proficiency in Excel and PowerPoint; excellent quantitative and qualitative analytical skills.

️ Attributes : Self-starter, adaptable, strong communication skills, and the ability to handle ambiguity.

️ Passion : An enthusiasm to work in a technology-driven startup environment, particularly in the maritime or fintech space.

• Seniority level Associate

• Employment type Full-time

• Job function Finance, Strategy/Planning, and Business Development
• Industries Boilers, Tanks, and Shipping Container Manufacturing, Maritime Transportation, and Technology, Information and Media

Referrals increase your chances of interviewing at SOL-X by 2x

Get notified about new Business Strategy Analyst jobs in Singapore, Singapore .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We're looking for a Business Analyst (Strategy) to join our growing team. This role is perfect for an analytical and strategic thinker who thrives in a fast-paced, tech-driven environment.

Key Responsibilities

Financial Modelling : Build and refine financial models for revenue, profitability, and valuation.

Market Research : Analyze industry trends, competitive landscapes, and emerging opportunities to guide business decisions.

Investor Pitch Decks : Prepare and present compelling materials for investor meetings, funding pitches, and partnerships.

Scenario Analysis : Perform scenario analysis to assess the financial impact of strategic decisions.

Collaboration : Work cross-functionally with teams from finance, corporate development, and product to ensure alignment on strategic goals.

What We’re Looking For

️ Experience : 3-5 years in strategy, finance, consulting, or tech startups.

️ Education : Bachelor’s or Master’s degree in Finance, Business, or related fields.

️ Skills : Strong proficiency in Excel and PowerPoint; excellent quantitative and qualitative analytical skills.

️ Attributes : Self-starter, adaptable, strong communication skills, and the ability to handle ambiguity.

️ Passion : An enthusiasm to work in a technology-driven startup environment, particularly in the maritime or fintech space.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance, Strategy/Planning, and Business Development

• Industries

  Boilers, Tanks, and Shipping Container Manufacturing, Maritime Transportation, and Technology, Information and Media

Referrals increase your chances of interviewing at SOL-X by 2x

Get notified about new Business Strategy Analyst jobs in Singapore, Singapore .

Operations Business Analyst - User Experience, Regional Operations

Business Analyst - Regional Marketplace Operations

Business Analyst (Investment Bank|Up to $12k)

Business Planning Analyst - Regional Cross Border

Associate/Senior Associate, Business Analyst, Business Consulting

Business Analyst, Business Process Reengineering (for Banking Industry)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.