872 Transformation Analyst jobs in Singapore

Position Overview

The Senior Business Transformation & Marketing Strategy Executive is responsible for driving business growth and operational excellence through a combination of strategic planning, marketing innovation, digitalisation, and financial analysis. This role serves as a key advisor to leadership, translating business insights into actionable strategies that strengthen brand positioning, improve internal efficiency, and support long-term expansion.

Key Responsibilities

Business Transformation & Strategy

• Conduct in-depth analysis of internal workflows, market dynamics, and industry trends in Indonesia.
• Identify operational bottlenecks and implement process improvements across departments.
• Establish clear organisational structures, SOPs, and accountability frameworks tailored to the Indonesian business environment.
• Provide strategic recommendations, expansion, and market-entry considerations to management.

Marketing Strategy & Digitalisation

• Develop and execute marketing strategies that reflect local consumer behaviors and preferences.
• Strengthen digital presence through social media, OTAs, and Indonesian e-commerce platforms.
• Implement CRM systems adapted to local customer engagement styles.
• Modernise brand identity while respecting cultural nuances and consumer expectations.
• Optimise marketing spend across multiple channels with data-driven insights.

Financial Analysis & Pricing Strategy

• Review financial performance, including revenue streams, occupancy/utilisation rates, and cost structures.
• Develop competitive pricing strategies benchmarked against market competitors.
• Conduct break-even, CVP, and profit margin analyses to support investment and growth decisions.
• Prepare financial forecasts and provide insights to guide strategic planning and expansion.

Operational Excellence & Monitoring

• Monitor service quality and customer experience through direct feedback and online review platforms.
• Ensure alignment of daily operations with long-term strategic goals.
• Recommend corrective actions to improve service delivery, operational flow, and staff alignment.

Strategic Support

• Support leadership in investment decisions for expansion projects and new ventures in Indonesia

Requirements

• Bachelor's or Master's degree in Business, Marketing, Finance, or related field.
• 1-3 years of experience in business transformation, marketing strategy, or strategic consulting.
• Proven experience working in or with the Indonesian market, with strong cultural and business environment understanding.
• Knowledge of Indonesian consumer behaviour, digital platforms, and competitor landscape in the hospitality industry.
• Demonstrated ability in the understanding of financial analysis, pricing models, and forecasting.
• Strong communication skills in English and Bahasa Indonesia to effectively liaise with Indonesian stakeholders

Overview
Senior Associate, Digital Transformation Business Analyst, Group Operations Capability Centre (GOCC), Group COO at DBS Bank.
Responsibilities
Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience.
Ensure smooth delivery of Contact Centre system enhancements in Banking (such as CRM and telephony) and fixes through comprehensive testing.
Prepare test cases based on user requirements, execute cases, and collaborate with developers to ensure all issues are resolved before release.
Qualifications
Bachelor’s Degree in Computer, IT, Engineering or Business equivalent
Good understanding of Software Development Lifecycle (SDLC)
Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc.
Experience in Agile Project Management and Customer Service is preferred
Strong ownership of assigned projects and ensure tasks are completed to meet project timeline
After office hours and weekend/PH work are expected to support releases during off-peak hours
Additional Details
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
Primary Location
Singapore-DBS Asia Hub
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Sep 19, 2025, 5:00:00 PM
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Business Consulting, we deliver long-term value to our clients, people and EY by transforming businesses through the power of exceptional business insights, talent and experiences.

Business Transformation is the glue that integrates with the rest of EY to design and implement transformative change with our clients.

The opportunity

As a transformation professional at EY, you will help organisations deliver successful outcomes for some of the world's largest and most complex programs: be it Business Transformation, or Capital Investment; the opportunity to shape your career is yours.

We are looking for highly motivated self- starters and strong team players who like to push themselves, who can think strategically but enjoy 'rolling up their sleeves' and working closely with clients to get the job done.

Your key responsibilities

• Work with clients across the analysis, design and implementation stages of a variety of Marketing, Sales and Service consulting and capability engagements
• Take a leadership role to develop a portfolio of client assignments that are driven by a need to change and improve the ways of working, often enabled by emerging technology and analytics
• Build valuable relationships with external clients and internal peers by focusing on high impact opportunities that leverage your experience and networks
• Lead business development activity and proposals using a variety of medium depending on the client and situation
• Manage teams to develop project findings into clear, concise, high-quality deliverables
• Lead stakeholders and clients and also across the EY network
• Manage day-to-day project operations, act as a subject matter resource on a number of services (depending on your experience, interests and education)
• Support the development of opinion pieces on business challenges, including publication and presentation of thought leadership

Skills and attributes for success

• Ability to think conceptually and strategically in design thinking
• Ability to take a ‘big picture’ strategic view as well as being able to work at a detailed level across a broad range of areas and technologies
• Comfortable working and engaging across multiple levels of organisations and governments, including chief executives and ministers
• Willing to stretch and challenge client thinking with a natural curiosity to adapt to new ways of working
• Able to shift between both business development and delivery responsibilities
• Adept at leading multiple projects and groups of clients and consultants in a collaborative and result-oriented way
• Strong project, financial and time management ability, ensuring delivery of client outcomes against committed deadlines and budgets, including Advanced written, verbal, interpersonal and presentation communication ability

Ideally, you’ll also have

• A relevant Project Management qualification
• Degree in Business Studies, Business administration, Engineering, Sciences or similar
• Min 6 years in a relevant industry/consulting role developing your professional service and leadership experience
• Prior experience within sales and marketing transformation (including processes, technologies and capability)
• Proven team and client leadership and coaching experience
• Able to demonstrate how you would help EY build a better working world

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.

Principal Architect – Business Transformation (Advisory)
We are seeking a seasoned Principal Architect to partner with our customers on their business transformation journeys. In this role, you will act as a trusted advisor, helping clients design future‐ready operating models, adopt digital‐first strategies, and deliver measurable business outcomes.
The Principal Architect combines strategic consulting, enterprise architecture leadership, and customer engagement to ensure transformation initiatives move from vision to successful execution.
Key Responsibilities
Partner with client executives to define transformation strategies aligned to their business goals.
Lead the design of target operating models, transformation roadmaps, and governance frameworks.
Advise on digital enablement opportunities, including data, automation, and AI, to accelerate customer outcomes.
Understand customer challenges and translate them into tailored solutions and recommendations.
Facilitate workshops, discovery sessions, and design‐thinking engagements with client stakeholders.
Deliver clear, actionable strategies that balance innovation with practical execution.
Provide architectural leadership across customer engagements to ensure scalable, secure, and value‐driven solutions.
Guide customer teams and delivery partners to align with transformation objectives.
Maintain accountability for architectural integrity across multiple customer programs.
Value Realization & Relationship Building
Define success metrics and help customers measure the impact of transformation initiatives.
Build and maintain trusted, long‐term client relationships at senior levels.
Act as a key voice ensuring the customer achieves tangible business value.
Stay informed on industry trends, disruptive technologies, and regulatory shifts that affect customers.
Provide thought leadership to clients on emerging opportunities and risks.
Introduce innovative approaches through proof‐of‐concepts and pilot programs.
Mentor customer teams, consultants, and architects to strengthen transformation capability.
Collaborate with internal teams to continuously refine and improve offerings.
Contribute to business development by supporting proposals, solution design, and customer presentations.
Qualifications
Education : Bachelor’s or Master’s degree in business, Information Systems, or related field.
Experience : 10 to 12+ years in consulting, business transformation, or enterprise architecture roles; extensive customer‐facing experience engaging with C‐level stakeholders; proven record of leading large‐scale transformation programs for external clients.
Expertise : Strong knowledge of business strategy, transformation frameworks, and operating model design; familiarity with digital enablers such as cloud, AI/ML, data analytics, and automation; experience in governance, risk, compliance, and outcome measurement for customer programs.
Soft Skills : Exceptional communication and executive presentation skills; strong client engagement, relationship management, and influencing abilities; ability to balance strategic vision with actionable, customer‐focused delivery.
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Consulting, Information Technology, and Sales
Industries: IT Services and IT Consulting
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Job Scope

• Collaborate with various departments to perform detailed functional analysis of business requirements, outline problems, opportunities and propose solutions for business.
• Design, develop, and implement automated workflows using Microsoft Power Automate.
• Create and maintain interactive BI dashboards using tools such as Power BI to provide insights for decision-making
• Prepare and coordinate testing activities including execution of test cases, analyze test results & log defects tracking during user acceptance test as well as support post Go-Live activities
• Prepare documentation, stakeholder presentations, training and project tracking activities
• Assist in troubleshooting and identifying process improvement opportunities and recommend solutions.
• Assist with any other tasks and roles assigned.

What We Look For

• Bachelor’s degree in Business Management, Information Systems, Data Analytics, or a related field.
• Basic knowledge of Power BI and/or Power Automate and Gen AI is preferred.
• Proficiency in Microsoft Excel, PowerPoint, and data visualization tools

For interested candidates, please send your updated resume:

Email:

Telegram: @Angie_TL

Whatsapp:

Angela Teh Ling Wei

(CEI No.R )

Recruit Express Pte Ltd

EA License No. 99C4599

We are seeking an experienced and forward-thinking IT Business Analyst to join our dynamic IT team. In this pivotal role, you will bridge business needs with IT solutions, applying Design Thinking to craft human-centered solutions, drive digital transformation, and enhance customer experiences. You’ll work closely with stakeholders and technical teams to identify opportunities, optimize processes and deliver impactful outcomes aligned with strategic goals.

Key Responsibilities

• Conduct in-depth business needs analysis, engaging stakeholders to uncover challenges and opportunities.
• Apply Design Thinking methodologies to design innovative, user-centric solutions.
• Translate business requirements into clear and testable user stories, functional specifications and use cases .
• Develop and maintain thorough documentation such as BRDs, process flows and UAT plans.
• Identify and recommend process improvements, automation and digital transformation initiatives .
• Collaborate with architects, developers, and cross-functional teams to design viable IT solutions.
• Act as a liaison between business and IT, ensuring alignment and managing stakeholder expectations.
• Support UAT and post-deployment activities to ensure solutions meet business objectives.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering or related field; Master’s/MBA is a plus.
• Proven experience as an IT Business Analyst, Systems Analyst or similar role .
• Strong knowledge of Agile/Scrum and Waterfall methodologies.
• Experience in E-commerce, Hospitality, or large-scale IT systems is highly advantageous.
• Proficiency with BA tools such as Jira, Confluence, MS Visio, Lucidchart or Balsamiq.
• Certifications preferred: CCBA, CBAP, PSM/PSPO, Design Thinking .
• Excellent stakeholder management, communication, and facilitation skills.
• Strong analytical mindset with a proven track record in requirements engineering and process optimization .
• Adaptable, detail-oriented, and thrives in fast-paced environments.

Please send your detailed resume in MS Word format to with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

At EY, you will have the chance to build a career as unique as you are. With the global scale, training, support and guidance, inclusive culture and technology, you will get a chance to become the best version of you. With a network that stretches across the world, you will gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
The Opportunity
In today’s volatile and unpredictable world, making the right decisions is key to successful and sustained business performance – more so than it has been ever before. As a Business Transformation consultant, you’ll use your analytical ability to translate the corporate strategy of leading organizations into meaningful change.
Business Transformation consultants at EY are strategic thinkers, as well as the engine room of our business, working on the front lines globally with our clients, colleagues and third-parties to transform businesses. They work across different segments within Financial Services, cross-pollinating with the best of customer, strategy, operations, digital and technology to design, build and run the businesses of tomorrow. They traverse the entire spectrum from strategy and innovation, through to experience transformation and digitization of operations. No two days are the same.
They embrace an outcome oriented culture, living EY’s core values, and widely collaborate with several other internal teams to consistently deliver value-added outcomes for our clients.
Your Key Responsibilities
The Business Transformation team focuses on strategy, future operating models, experience design, platforms, innovation and execution. The sheer nature of wide scope of work will require you to collaborate across teams to bring the best of EY to solve the client’s problem statements
Support senior team in developing new content for our clients which can include market research/sizing, as well as creating scalable digital solutions that solve teething client issues
Prepare timely, quality output and deliverables per client’s needs
Participate in business development activities and create client pitches and proposals
Form part of our client project delivery teams where you will manage deliverables, analyze data, prepare presentations and design solutions
Skills and Attributes for Success
You should be passionate about working with multiple parts of the businesses across different Financial Services domains, solutioning and delivering complex digital solutions
You find yourself always wanting to solve problems, innovate and shape the industry, wanting to differentiate
You should be able to understand and appreciate both sides of a coin, the business aspect and the technology aspect to enable business aspirations
You always see yourself as someone who is looking for opportunities to turn day to day business challenges into automated, frictionless working solutions aimed at providing the best client experience
You have an analytical mindset and a structured problem-solving approach
You enjoy communicating with people from various backgrounds and skillsets across an organization, and have always been great at communicating ideas across various channels and mediums
To Qualify for the role, you must have
An attitude to learn, approach problems head on, to be willing to find solutions
Minimum 6 years of experience in the banking or insurance industry, or with a fintech, or as an internal/external consultant working on strategy, business transformation, program management, product, operations and/or technology projects
Structured problem solving, quantitative analysis, and storylining skills
Excellent communication and stakeholder management skills
Ability to work in collaborative and client-facing environments
Strong business analysis experience
Ideally, you should also have
Experience with working across functions and stakeholders in consumer, commercial, transaction, investment or private banking
Experience of working with various stakeholders in the Insurance ecosystem
Knowledge of key problems faced by banks or insurers and ideas how some of these can be solved through automation and digitalisation
What working at EY offers
We offer a competitive compensation package where you will be rewarded based on your performance and will be recognized for the value you bring to our business. We also offer you:
Support, coaching and feedback from some of the most engaging colleagues and mentors
Opportunities to develop new skills and shape your career the way you want to
The freedom and flexibility to handle your role in a way that is right for you
A diverse and inclusive culture. You will be embraced for who you are and will be empowered to use your voice to help others find theirs
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
Apply now!
EY | Shape the future with confidence
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
#J-18808-Ljbffr

At EY, you will have the chance to build a career as unique as you are. With the global scale, training, support and guidance, inclusive culture and technology, you will get a chance to become the best version of you. With a network that stretches across the world, you will gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
The Opportunity
In today’s volatile and unpredictable world, making the right decisions is key to successful and sustained business performance – more so than it has been ever before. As a Business Transformation consultant, you’ll use your analytical ability to translate the corporate strategy of leading organizations into meaningful change.
Business Transformation consultants at EY are strategic thinkers, as well as the engine room of our business, working on the front lines globally with our clients, colleagues and third-parties to transform businesses. They work across different segments within Financial Services, cross-pollinating with the best of customer, strategy, operations, digital and technology to design, build and run the businesses of tomorrow. They traverse the entire spectrum from strategy and innovation, through to experience transformation and digitization of operations. No two days are the same.
They embrace an outcome oriented culture, living EY’s core values, and widely collaborate with several other internal teams to consistently deliver value-added outcomes for our clients.
Your Key Responsibilities
The Business Transformation team focuses on strategy, future operating models, experience design, platforms, innovation and execution. The sheer nature of wide scope of work will require you to collaborate across teams to bring the best of EY to solve the client’s problem statements
Support senior team in developing new content for our clients which can include market research/sizing, as well as creating scalable digital solutions that solve teething client issues
Prepare timely, quality output and deliverables per client’s needs
Participate in business development activities and create client pitches and proposals
Form part of our client project delivery teams where you will manage deliverables, analyze data, prepare presentations and design solutions
Skills and Attributes for Success
You should be passionate about working with multiple parts of the businesses across different Financial Services domains, solutioning and delivering complex digital solutions
You find yourself always wanting to solve problems, innovate and shape the industry, wanting to differentiate
You should be able to understand and appreciate both sides of a coin, the business aspect and the technology aspect to enable business aspirations
You always see yourself as someone who is looking for opportunities to turn day to day business challenges into automated, frictionless working solutions aimed at providing the best client experience
You have an analytical mindset and a structured problem-solving approach
You enjoy communicating with people from various backgrounds and skillsets across an organization, and have always been great at communicating ideas across various channels and mediums
To Qualify for the role, you must have
An attitude to learn, approach problems head on, to be willing to roll your sleeves up to find solutions
Minimum 6 years of experience in the banking or insurance industry, or with a fintech, or as an internal/external consultant working on strategy, business transformation, program management, product, operations and/or technology projects
Structured problem solving, quantitative analysis, and storylining skills
Excellent communication and stakeholder management skills
Ability to work in collaborative and client-facing environments
Strong business analysis experience
Ideally, you should also have
Experience with working across functions and stakeholders in consumer, commercial, transaction, investment or private banking
Experience of working with various stakeholders in the Insurance ecosystem
Knowledge of key problems faced by banks or insurers and ideas how some of these can be solved through automation and digitalisation
What working at EY offers
We offer a competitive compensation package where you will be rewarded based on your performance and will be recognized for the value you bring to our business. We also offer you:
Support, coaching and feedback from some of the most engaging colleagues and mentors.
Opportunities to develop new skills and shape your career the way you want to
The freedom and flexibility to handle your role in a way that is right for you
A diverse and inclusive culture. You will be embraced for who you are and will be empowered to use your voice to help others find theirs
#J-18808-Ljbffr

At EY, you will have the chance to build a career as unique as you are. With the global scale, training, support and guidance, inclusive culture and technology, you will get a chance to become the best version of you. With a network that stretches across the world, you will gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The Opportunity

In today’s volatile and unpredictable world, making the right decisions is key to successful and sustained business performance – more so than it has been ever before. As a Business Transformation consultant, you’ll use your analytical ability to translate the corporate strategy of leading organizations into meaningful change.

Business Transformation consultants at EY are strategic thinkers, as well as the engine room of our business, working on the front lines globally with our clients, colleagues and third-parties to transform businesses. They work across different segments within Financial Services, cross-pollinating with the best of customer, strategy, operations, digital and technology to design, build and run the businesses of tomorrow. They traverse the entire spectrum from strategy and innovation, through to experience transformation and digitization of operations. No two days are the same.

They embrace an outcome oriented culture, living EY’s core values, and widely collaborate with several other internal teams to consistently deliver value-added outcomes for our clients.

Your Key Responsibilities

The Business Transformation team focuses on strategy, future operating models, experience design, platforms, innovation and execution. The sheer nature of wide scope of work will require you to collaborate across teams to bring the best of EY to solve the client’s problem statements

• Support senior team in developing new content for our clients which can include market research/sizing, as well as creating scalable digital solutions that solve teething client issues
• Prepare timely, quality output and deliverables per client’s needs
• Participate in business development activities and create client pitches and proposals
• Form part of our client project delivery teams where you will manage deliverables, analyze data, prepare presentations and design solutions

Skills and Attributes for Success

• You should be passionate about working with multiple parts of the businesses across different Financial Services domains, solutioning and delivering complex digital solutions
• You find yourself always wanting to solve problems, innovate and shape the industry, wanting to differentiate
• You should be able to understand and appreciate both sides of a coin, the business aspect and the technology aspect to enable business aspirations
• You always see yourself as someone who is looking for opportunities to turn day to day business challenges into automated, frictionless working solutions aimed at providing the best client experience
• You have an analytical mindset and a structured problem-solving approach
• You enjoy communicating with people from various backgrounds and skillsets across an organization, and have always been great at communicating ideas across various channels and mediums

To Qualify for the role, you must have

• An attitude to learn, approach problems head on, to be willing to roll your sleeves up to find solutions
• Minimum 6 years of experience in the banking or insurance industry, or with a fintech, or as an internal/external consultant working on strategy, business transformation, program management, product, operations and/or technology projects
• Structured problem solving, quantitative analysis, and storylining skills
• Excellent communication and stakeholder management skills
• Ability to work in collaborative and client-facing environments
• Strong business analysis experience

Ideally, you should also have

• Experience with working across functions and stakeholders in consumer, commercial, transaction, investment or private banking
• Experience of working with various stakeholders in the Insurance ecosystem
• Knowledge of key problems faced by banks or insurers and ideas how some of these can be solved through automation and digitalisation

What working at EY offers

We offer a competitive compensation package where you will be rewarded based on your performance and will be recognized for the value you bring to our business. We also offer you:

• Support, coaching and feedback from some of the most engaging colleagues and mentors.
• Opportunities to develop new skills and shape your career the way you want to
• The freedom and flexibility to handle your role in a way that is right for you
• A diverse and inclusive culture. You will be embraced for who you are and will be empowered to use your voice to help others find theirs